1 to 25 of 37 Support Team Leader Jobs

Job Title: 1st Line Support Team Leader Location: Sheffield (Hybrid - 3 days office/2 days remote) Salary: Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP … based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. … The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians, ensuring effective daily operations and positive team morale. Conduct regular 1-to-1s, probation reviews, and performance appraisals. Manage More ❯

hear from you. The Role and What You'll Be Doing on a Day-to-Day Basis: We are seeking an experienced Onsite Support Team Leader to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops, laptops, printers, applications, and basic network/server troubleshooting and administration. … to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency More ❯

Site) Salary : £28,000 - £35,000 Inclusive of London Weighting Band D Contract Type: Permanent Are you an experienced IT professional with a passion for customer service and team leadership? Do you have the technical expertise to support … staff and students in a dynamic educational environment? We want you to join our team! We are looking for an IT Support Team Leader to lead the IT support function at our Middlesex Street site in London. As part of the UK IT Systems Team, you will play a … ensuring that our IT systems, infrastructure, and services run smoothly for our staff, students, and remote users. About the Role: As the IT Support Team Leader, you will manage the day-to-day operations of the IT helpdesk, providing technical support and overseeing a small team of IT Support More ❯

IT Support Team Lead - £40,000 - MSP - Gillingham We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT … support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs … DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively More ❯

The Group You'll Be A Part Of The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement … in service delivery in alignment with ITIL best practices. Aufgaben Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Foster a positive and collaborative team environment. Service Delivery: Ensure timely … and effective resolution of IT support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency More ❯

Onsite Support Team Leader 273869 When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Stevenage, onsite 5 days. Salary: Up to … you. The Role and What You'll Be Getting Up to on a Day-to-Day Basis: We are seeking an experienced Onsite Support Team Leader to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. Key Responsibilities Team Leadership & People Management Lead, coach, and mentor a team of on-site engineers, ensuring performance standards are met and exceeded. Set and manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll … play a vital role in coaching the team, optimizing support processes, and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor More ❯

and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role … in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer … day, your work will help modernise and future-proof social care. 🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates 🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care 💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills More ❯

Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions – Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and … looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation’s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals. Key Responsibilities Team Leadership & Service Delivery Manage day-to-day operations of the 3rd Line Support More ❯

Team Leader to join our clients Specialist Mortgages operations function, helping drive performance, service excellence, and fair customer outcomes. The Role You'll lead a team of collections professionals managing complex mortgage portfolios. From coaching and development to strategic input and QA oversight, you'll play a central role in delivering our service, risk … This is a hands-on leadership position, ideal for someone who thrives in a regulated, customer-focused environment. Key Responsibilities Oversee daily operations including arrears, payment queries, and team inboxes Lead, develop, and motivate a team through structured 1:1s, training, and performance reviews Act as a subject matter expert on escalated or complex cases, working More ❯

Role: IT Support Team Lead Sector: Online Platform Job Type: Full Time Location: Fully Remote (Spain-based) Contract Type: Direct employment with our client What You'll Be Doing We are looking for an experienced IT Support Team Lead to join our client's dynamic Platform and Infrastructure Team. In this fast … innovative environment, you'll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems operating 24/7. As a Lead IT Support Engineer, you will ensure the seamless operation of critical platforms while fostering a high-performing support team in a technically challenging and rapidly evolving … environment. Your Role Proactive Monitoring & Incident Management: Oversee application performance by monitoring systems, responding to alerts, and resolving complex technical issues to maintain high service levels. Team Leadership & Mentorship: Lead by example on the technical front while managing and mentoring a Level 1 Support Team. Provide 360-degree feedback, support professional development, and ensure More ❯

Overview DecisionPoint Corporation is seeking a Tier 3 Senior Support Specialist (Team Lead) to provide expert IT support and team leadership for the USDA Customer Experience Center (CEC) Tier 3 end-user services. This role involves managing escalated support issues, guiding Tier 2 teams, and ensuring that all technical support aligns with USDA standards and service level agreements. The position is on-site at designated USDA facilities to support seamless and high-quality service delivery. Duties & Responsibilities Act as the senior escalation point for complex Tier 3 issues, addressing advanced hardware, software, and network-related problems. Lead a team of Tier 2 support … incident, change, and work order tickets, ensuring accurate and thorough records. Conduct root-cause analysis for recurrent issues, implementing resolutions and preventive measures to enhance service reliability. Monitor team performance and adherence to service level agreements (SLAs), working to resolve any performance discrepancies and maintain USDA compliance. Facilitate knowledge management by creating and maintaining Knowledge Base Articles (KBAs More ❯

As the Team Leader of Technical Support, you will lead a team of six Tech Support Coordinators within the Lifecycle Performance Services (LPS) department at FORTNA. Your team is responsible for resolving complex (mechatronic) malfunctions at our customers' locations. Your team is strong in coordination, working closely … with various departments both within and outside our organization, such as; work preparation, planning, service engineering, specialists (e.g., PLC and PC), suppliers, and service partners. Your team places the customer at the center, with the goal of exceeding customer expectations. You will be part of the LPS team at FORTNA, which places you in a highly … have an affinity for technology and understand how customer, contract, and maintenance processes function. What does the role entail? Operations You are the point of contact for your team members and manage the daily operations of your team. When needed, you assist in operations ( 40%) and are the first escalation point for your team members and More ❯

who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Key Responsibilities: Lead and manage the sales support team, providing guidance, training, and support to team members. Develop and implement strategies to improve the efficiency and effectiveness of the sales support function. Collaborate with sales team to understand their needs and provide timely and accurate support. Monitor and analyse sales support metrics to identify areas for improvement and implement corrective actions. Ensure the timely and accurate processing of sales orders, quotes, and customer inquiries in line with SLAs. Maintain and update sales support documentation, including process manuals and training materials. Foster a positive and collaborative team environment, promoting continuous learning and development. Liaise with other departments, such as marketing, finance, and customer service, to ensure seamless support for sales activities. Handle escalated customer issues and provide resolution in a timely manner. Stay up-to-date with best More ❯

Sales Support Team Leader £30,773 + OTE £9,000 + Benefits Location: Newcastle | 12 Months Fixed term, Full-Time Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If … a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work! As Sales Support Team Leader , youll be responsible for leading a team of 710, driving both performance and process improvements. Youll spend roughly 70% of your time focused on leadership and … documents and maintaining CRM records to a high standard Providing frontline support for escalated queries and customer challenges About you: Previous experience in a team leader or supervisory role Excellent communicator with strong written and verbal skills Confident decision-maker who thrives on accountability Highly organised, able to prioritise and multitask effectively Comfortable using data More ❯

Recovery Support Team Leader Location: London Salary : £30,082 per annum, plus benefits Vacancy Type: Permanent, Full Time We are recruiting for a Recovery Support Team Leader. The Recovery Support service is available to current or former Forward Trust clients who are on a substance misuse recovery pathway, making … in addiction recovery, moving away from crime, overcoming mental health problems, or who are coming out of a period of unemployment or homelessness. Roles Responsibilities The Team Leader will be based within the central Recovery Support team. The Team Leader will be responsible for co-ordinating all recovery support functions … that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas. The aim of the role is to have a robust recovery More ❯

JOB TITLE : Onsite IT Support Team Leader SALARY: £40,000 - £42,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years plus more Do you have strong onsite IT support experience along with experience in supporting a team to develop and coach and be the … you answered yes to any of the above, we may have the role for you! We are currently looking for an Onsite IT Support Team Leader to manage a team of individuals within a busy onsite helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best … service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team KEYWORDS : IT Onsite Team Leader, Onsite IT Team Leader, IT Team Leader, 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st More ❯

Support Team Leader £35,000 - £37,000 Monday to Friday, 9:00am - 5:30pm South Wales Are you an experienced people manager who thrives in a fast-paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader … and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. You won't need to be hands-on technically, but you will need to be organised, communicative, and passionate about team success. … What you'll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive More ❯

Support Team Leader £35,000 - £37,000 | Monday to Friday, 9:00am - 5:30pm | South Wales Are you an experienced people manager who thrives in a fast-paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader … and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. You won't need to be hands-on technically, but you will need to be organised, communicative, and passionate about team success. … What you'll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive More ❯

Support Team Leader £35,000 - £37,000 | Monday to Friday, 9:00am - 5:30pm | South Wales Are you an experienced people manager who thrives in a fast-paced support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader … and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. You won't need to be hands-on technically, but you will need to be organised, communicative, and passionate about team success. … What you'll be doing: Leading and managing a team of support staff, ensuring all customer SLAs are met. Conducting regular performance reviews and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive More ❯

Site Name: UK - London - New Oxford Street, UK - Hertfordshire - Stevenage Posted Date: Mar 7 2025 Team Leader IP Formalities and Cross Portfolio support This role is accountable for the leadership and management of a pan IP Cross Portfolio team supporting trade mark and patent teams in a variety of formalities activities. The role … exists to provide leadership of trade mark and patent professionals ensuring quality, training, and development of a high performing cohesive team with the capability to deliver high-quality support to Intellectual Property. We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary … model, empowering you to find the optimal balance between remote and in-office work. In this role you will be responsible for Leading and developing a highly skilled team of trade mark and patent professionals providing support to the IP team, delivering a high standard of support and ensuring a cohesive team More ❯

client site based operations across one or more customer contracts. The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service improvement and efficiencies. What You Will Do Have a clear understanding of … teams to ensure service excellence is delivered. Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction. A proactive approach to self and team development What You Will Have Excellent people management skills with the ability to drive and maintain a positive culture. Ability to analyse data and design proactive and driven solutions … to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those More ❯

An exciting opportunity has arisen to join our evolving Planning Team at East Cambridgeshire District Council as a Technical Support Team Leader on a permanent basis. Location: Ely, CB7 4EE Salary: £40,476 to £45,718 per annum plus benefits Job Type: Full - Time, Permanent Closing Date: 4th July 2025 About Us: East … District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader - The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role … customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Technical Support Team Leader - Key Responsibilities: - To develop, plan and deliver the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience - To More ❯

Software Applications Support Team Leader Our client is looking for an IT Software Applications Support Team Leader to join ASAP. You will be accountable for the provision of first class applications technical support for the organisations applications and ensure the successful and reliable operation of key applications, including … technical support for users and service owner, planning upgrades and performing preventative maintenance. You will also be tasked with enabling and facilitating the work of the Application Support Engineers. Hybrid working Start - ASAP Location - London Key responsibilities Provide leadership and guidance to the application support team, fostering a collaborative and supportive environment. … Troubleshoot and resolve application-related issues, providing timely and effective solutions. Conduct security assessments and implement necessary security measures. Prioritise and manage multiple support tickets, ensuring critical issues are addressed promptly. Work with development teams to test and deploy application enhancements and updates. Maintain technical documentation and create self-service documentation for users. Act as a liaison between More ❯

Planning Service Development and Technical Support Team Leader Post number: PLN067 £40,476 to £45,718 per annum plus benefits If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will lead, plan and be responsible for … service development including technical support service and customer services interfaces. Educated to degree level, you … will develop service standards, policies and strategy and oversee projects to drive continuous improvement. Job profile and Person Specification - Service Development and Technical Support Team Leader(PDF,109.07KB) Benefits In return, the council offers a range of benefits including: flexible working generous annual leave allowance starting at 24 days per year childcare scheme (in approved More ❯