Technical Customer Support
Belfast, County Antrim, Northern Ireland, United Kingdom
People Source Consulting
troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group / engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer experience. Provide ramp activities, knowledge sharing, technical … and customization. General understanding of Microsoft 365 administration principles. Knowledge of Microsoft security compliance and identity fundamentals. Good general networking knowledge including DNS, TCP / IP, Sub-netting. Experience of web standards and technologies eg. HTTP, JavaScript, CSS, XML. Nice to Have: MCSE / more »
Employment Type: Contract
Rate: £30,000
Posted: