Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer YES to … in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer who has an interest in developing an IT career with excellent customer service and communication skills. … services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer you will provide a single point of contact for customers incidents and enquiries. As the Junior more »
Position - Senior TechnicalSupportAnalyst Working Setup - Hybrid Location - London Salary - Up to £57,000 Burman Recruitment are working with a large housing association based in London seeking a Senior TechnicalSupportAnalyst to join their IT Team! Role Responsibilities Third-Line Application Support: Providing senior-level third-line support for users across various business applications utilised by the organisation. Change Requests: Assessing change requests assigned to the Software Support Team and collaborating with system owners to ensure clear understanding of requirements. Application Management: Taking ownership of one or more critical … business applications throughout their lifecycle, including coordinating and overseeing upgrades. Relationship Management: Managing the day-to-day relationship with business owners and technicalsupport teams of software suppliers for applications under your purview. Complex Incident Resolution: Troubleshooting complex incidents and addressing service and change requests through the appropriate more »
Please note this role does not offer sponsorship. Job Description: IT TechnicalSupportAnalyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team... Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's … expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technicalsupport, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT TechnicalSupportAnalyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk more »
TechnicalSupportAnalyst – Trading Systems – FIX – 1st Line TechnicalSupportAnalyst is required to join our Financial Services client to provide 1st line support to key trading applications. Based in London (full time in the office), this is a permanent position, offering a … competitive salary. You will be responsible for 1st line support of key systems, responding to traders/brokers technical queries in a prompt manner, escalating to 2nd/3rd line where necessary. This is a front-office environment, so a similar experience previously is a plus. Requirements · Proven … Good SQL experience. Great opportunity to join a leading brand in Financial Services, in a company that offers a clear career path in the support function. If you feel like you match the above and would like to hear more, please apply within. TechnicalSupportAnalystmore »
Air Personnel are delighted to be supporting their aviation client for the role of IT TechnicalSupportAnalyst Description/Overall purpose of the Job As IT TechnicalSupportAnalyst will be required to undertake first line technical activities concerning the installation and … support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be expected to act as first line support for all helpdesk requests and incidents. Main responsibilities Face to face, telephone and email support Purchase, Configure … install and maintain desktop and laptop PCs Support of Telephone Systems Configuration of telephone handsets Support of audio visual equipment, projectors and Video Conference facilities Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool Audit of computers to ensure all software is authorised more »
Company: Generis Enterprise Technology Limited Job Title: TechnicalSupportAnalyst/Support and Development Liaison (Remote) Location: Remote – UK Contract Status: Full-time/Permanent Staff About us Generis is a fast growing and successful UK-headquartered developer of world-class Content and Regulatory Information Management … testing tools for processing and validating large data migrations. To fulfill this role, you will have the following attributes: Must-have: Experience in IT Support: A proven track record in a previous IT supporttechnical role, demonstrating the ability to effectively troubleshoot and resolve customer issues. Familiarity … systems like Freshdesk, JIRA, Zendesk. Effective Communication Skills. Strong written and verbal communication skills are essential, as this role involves daily interaction with both technical and non-technical teams within the company and external customers. Customer-Centric Approach: A dedication to providing exceptional customer support and a more »
Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a TechnicalSupportAnalyst to join our team. Reporting to the TechnicalSupport Team Lead, you will be accountable for Incident, Change … Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview The TechnicalSupportAnalyst will be responsible for responding to … as well as upgrading and maintaining end user devices through regular refresh intervals and projects requiring new equipment. This role will work with other technical resources, adhere to procedures, workflows, and tools to provide exceptional support and customer service. The place of work is Lindenstrasse 2, 6340, Baar … Switzerland. Essential Duties Include, but are not limited to, the following: Drive technicalsupport analysis with heavy emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users; including, but not limited to, software/hardware, such as mobile phones, laptops, PCs more »
As a Senior Supply Chain TechnicalSupportAnalyst, you will play a pivotal role in supporting our two key Supply Chain Platforms: Koerber (Warehouse Management) and GAINS (Forecasting and Replenishment). Reporting to the Global Platform Director, this position involves overseeing the Supply Chain System Analysts, managing … they meet expected outcomes. Perform system configuration and administrative changes. Assess proposed changes to platforms, ensuring alignment with change processes and business impact. Provide technical expertise to the Design Center of Excellence (CoE). Actively support Change and Release management processes. Engage with stakeholders to facilitate understanding and … approval of technical changes. Ensure QA of solutions before production delivery. Manage day-to-day administration, troubleshooting, and platform performance monitoring. Who Should Apply: Individuals with 6+ years of IT development/configuration experience, preferably in a large international organization. Expertise in Köerber and GAINS platforms and Supply Chain more »
Position Title: TechnicalSupportAnalyst Location: Virtual, United Kingdom Employment Type: Full-Time Onsite, Remote or Hybrid: Remote Department: Product Support Travel: Minimal (Up to 5%) COMPANY SUMMARY: Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of … against our SaaS application in order to clearly state the impact of the issue and the need of the customer Information gathering, in-depth technical research (In-App logging, Azure Platform Telemetry, Database Metrics and Health indicators, Network traffic analysis, etc.), and review of potential associations to Known Issues … issues to ensure the customer remains satisfied Act as customer advocate to Product Management and Development Gain and maintain current knowledge of Aprimo’s Support Policies and Procedures Contribute to the advancement of Team Aprimo’s goals Contribute to the improvement and development of Knowledge documentation Prepare for scheduled more »
Job Title: Technical Business Support Consultant About the Company My established and successful client has been serving customers in the Marine, Energy, and Corporate sectors. With an in-depth understanding of the unique travel requirements of these industries. Role Profile: The role involves supporting and maintaining internal and … system administration for various online customer booking systems, managing GDS booking scripts and smart-flows, documenting processes, onboarding new users, supporting NDC workflows, implementing technical solutions, evolving the proprietary booking platform, ensuring accurate transaction flow, diagnosing and troubleshooting problems, and managing technical supplier issues. Candidate Requirements: experience within … a technicalsupport/corporate reservations function. with online automation systems such as Compleat or IQCX communication service skills. Desirable: and experience of the GDS and OBTs (Online Booking Tools) are highly desirable. Diploma/Certificate in a business discipline preferred, with a minimum sound Higher Education. in more »
Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers … a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. Responsibilities Providing technicalsupport for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and … closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided. Developing detailed technical and process documentation Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME more »
