GU14, Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Hampshire Recruitment Service
independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior TechnicalSupport Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will … work alongside a TechnicalSupportAnalyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary £35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The … Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technicalsupport as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technicalmore »
Norwich, England, United Kingdom Hybrid / WFH Options
VoiceHost Limited
are committed to enhancing the user experience and continually expanding our product range. Role Description This is a full-time hybrid role as a TechnicalSupportAnalyst at VoiceHost Limited. As a TechnicalSupportAnalyst, your day-to-day tasks will include providing technical assistance and support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering high-quality customer support. This role is based in Norwich but offers flexibility for remote work. Qualifications TechnicalSupport, Troubleshooting, and Analytical Skills Customer Support and Customer Satisfaction Excellent problem-solving … and communication skills Experience in a technicalsupport role Knowledge of VoIP technology and SIP protocols Understanding of networking concepts Ability to work independently and collaborate effectively Experience with CRM systems is a plus Industry certifications such as CompTIA A+, CCNA, MTCNA or equivalent are beneficial Benefits: Salary more »
Position Title: TechnicalSupportAnalyst Location: Virtual, United Kingdom Employment Type: Full-Time Onsite, Remote or Hybrid: Remote Department: Product Support Travel: Minimal (Up to 5%) COMPANY SUMMARY: Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of … against our SaaS application in order to clearly state the impact of the issue and the need of the customer Information gathering, in-depth technical research (In-App logging, Azure Platform Telemetry, Database Metrics and Health indicators, Network traffic analysis, etc.), and review of potential associations to Known Issues … issues to ensure the customer remains satisfied Act as customer advocate to Product Management and Development Gain and maintain current knowledge of Aprimo’s Support Policies and Procedures Contribute to the advancement of Team Aprimo’s goals Contribute to the improvement and development of Knowledge documentation Prepare for scheduled more »