7 of 7 Remote Technical Support Analyst Jobs

Are you looking to kickstart or grow your career in technical support? This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service. Technical Support Analyst Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to £26,000 Enhance your technical knowledge by working on our inhouse software, gaining hands-on technical experience. Work closely with our developers, QA testers, networking, and other technical teams! Progress your career through our TelXLerator scheme - giving … you an excellent opportunity for development and career progression into teams such as Business Operations, Tech Ops (Networking) and QA. We are currently looking for a Technical Support Analyst to join our Partner Support team. You'll act as the technical point of contact for our partners when their first line support is unable More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Looking for an opportunity to join a growing operations team with excellent hybrid working flexibility? This could be the perfect role for you! We're recruiting for an Operations Technical Support Analyst to join a well-established, data-driven organisation. This role is ideal for someone with a strong technical aptitude who enjoys problem-solving, system … support, and technical reporting within a fast-paced operations environment. Key Responsibilities Provide 1st line technical support to the Operations team Support and troubleshoot Operations application software Deliver technical assistance during the migration to IP and GPRS comms infrastructure Liaise with mobile network operators and third-party providers on comms-related issues Produce in … house technical reports and assist with data collection software support Drive software improvements by collaborating with Development and Support teams Participate in user acceptance testing, software bug reporting, and enhancement tracking Assist with the creation of training and process documentation Key Technical Skills & Experience Required Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle More ❯

over time Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home. THEPOSITION As a Customer Support Analyst at Acturis you will: Solve system user problems and resolve customer questions and issues Advise system users on how to get the most from the Acturis System … functionality Help customers configure the Acturis System to meet their business needs Identify and gather ideas for new functionality and services Support other teams in testing new releases of the Acturis System Provide key language support and translation to improve system usability for international customers. You will be given early responsibility for discrete projects and will receive structured … quarterly feedback. The Career Path As a Customer Support Analyst at Acturis, you will receive structured targets, quarterly feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As a Senior or Lead Customer Support Analyst you can expect to be responsible for More ❯

days over time Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home. THEPOSITION As a Support Analyst at Acturis you will: Solve system user problems and resolve customer questions and issues Advise system users on how to get the most from the Acturis System … the Acturis System to meet their business needs Identify and gather ideas for new functionality and services Visit customers to identify opportunities for improved use of the Acturis System Support other teams in testing new releases of the Acturis System The Career Path As a Support Analyst at Acturis, you will receive structured targets, regular feedback and … an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As a Senior or Lead Customer Support Analyst you can expect to be responsible for: Planning and delivering high quality projects, including managing teams and resources Coaching and providing constructive feedback for junior colleagues Working closely with More ❯