1 to 25 of 35 Permanent Ticket Management Jobs

client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of major incidents and subsequent root cause … analyses Champion governance, risk and engagement processes and be responsible for others following the processes Manage change using robust change management processes that prevent scope creep Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc Create, run and report … service into a Managed Service team Facilitate the creation of key work products such as runbooks, playbooks, business continuity/disaster recovery plans, security management plans and access management trackers Team leadership: Coordinate knowledge management across a multi-disciplinary team Support and manage competing priorities Proactively identify more »

and requests related to data systems, serving as the initial point of contact for internal users. Responsibilities include: Receiving and logging tickets via a ticket management system Sorting and classifying tickets based on urgency, type (data requests, bugs, new features), and complexity Redirecting tickets to appropriate specialised teams … for resolution Providing initial responses and basic troubleshooting solutions according to established procedures Monitoring ticket progress and ensuring timely resolution to maintain user satisfaction Participating in updating internal knowledge bases and documentation Gradually increasing technical and operational knowledge for more independent issue management Collaborating with research and trading … and technical challenges Qualifications: Rigorous and organised work approach Excellent written and oral communication skills Prior experience in technical support preferred Basic knowledge of ticket management systems Jira Ability to work effectively within a multidisciplinary team Interest in the financial sector and willingness to learn industry-specific technical more »

Team that is responsible for the delivery of customer funded research and development projects. Main responsibilities will include leading multi-disciplined project teams, stakeholder management, client liaison, developing internal processes and delivery responsibility including planning, finance management, risk management and resources. The role will report to the … providing latest updates Working alongside other teams to resolve known problems and on continual improvement initiatives Helping assist with Urgent Requirements Additional responsibilities: Jira Ticket management/backlog items Problem Resolution Requirements capture Interviewing Supplier Management and maintenance Skills mapping Qualifications and Experience: Enthusiasm for implementing best … practice project management methodologies with a desire to deliver as per business requirements. Flexible approach and willingness to try new tools/techniques/methods. Excellent attention to detail with strong organisational and communication skills, with the ability to build a rapport across the business. Experience of working within more »

service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management: Take ownership of customer incidents or service requests, seeing them through to resolution. Ticket Management: Monitor support ticket queues, ensuring timely … Experience: At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic more »

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks ‘Hands and Eyes’ support to other teams documentation and knowledge base article management the onsite call management system to update calls and close calls to specific SLAs stock control & asset management – ensuring the desktops and … work independently and part of a team. and technical knowledge of IT, PC’s/peripherals, and their architecture fix, IMACs, Incidents, Projects with Ticket Management with liaising and working alongside 3rd Parties flexibility and the ability to manage your day effectively Desirable skills/qualifications: Foundation more »

team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure more »

enterprise-wide software and assist with fine-tuning system performance. Provide input and update to standard operating procedures. Participate in the organization's change management process. Provide excellent customer service. Participate in after-hour and weekend on-call rotation shifts Contribute to the knowledgebase through research of articles, training … DHCP, and IP experience Experience with email systems, Networking, VPN Proven ability to use scripting language (BASH, PowerShell, etc.) Experience with Service Desk Incident Management Processes Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent Proven ability to perform Information Processing and involve … software solutions Concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware Excellent knowledge of technical management, information analysis, and of computer hardware/software systems Certifications or experience may be accepted in lieu of college degree. About NTT DATA Services more »

who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s more »

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLAs, supporting more »

the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with … keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

present technical reports. Good to have: working in a commercial IT Support environment - preferably within a Managed Service Provider. Remote and onsite support experience, ticket management, experience working in an ITIL environment. Office 365 services – experience in all aspects of Microsoft 365 migration and implementation. Intune– including Device … Management, Conditional Access Policies and Autopilot. SharePoint Online and Microsoft Azure administration. OS DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security – server and workstation). and ambitious attitude towards work. someone who enjoys working with a variety of different technologies. more »

Customer account feedback, problem resolution and user experience Responsible and accountable for measuring, reporting, and analysing overall account health through the use of Dashboards, Ticket Management and Customer feedback to optimise the Customer Experience Provide direct oversight of all day-to-day activities of the Customer Service and … Customer Care Support teams, including case and order management, staff and field support scheduling & development, technical/non-technical guidance, and orchestrating case escalation resolution The ability to carry out Root Cause Analysis to solve problems and communicate analysis of issues with both external and internal customers to determine … available to meet in various Customer locations (including overseas) on an occasional basis. Possess essential skills for ITIL Certification, specifically in Service Design and Management, demonstrating a deep understanding of IT service processes and methodologies to enhance the overall efficiency and effectiveness of customer care operations. As with Most more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »

throughout the resolution process via the ServiceNow ticket. -Maintain effective communication with users, working closely with third-party suppliers and internal contacts as needed Ticket Management - Manage ServiceNow queues, keeping tickets updated with the latest actions taken and ensure that they are closed within agreed Service Level Agreements … collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services. We recognise that work isn't just somewhere you go for a set number of hours. Work is something more »

/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise more »

pattern of 4 days on 4 days off and a mix of nights and days** What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular more »

technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac … operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends more »

user and system test plans Key Responsibilities: Collect, understand, and transmit the business requirements following the MoSCoW methodology for the project or the Demand Management (DM), and translate these into functional specifications and detailed test plans. Act as the interface between the business, internal Development Team and third parties … Understand the business process and the impact of change on each of the areas. Skills & Attributes: Good communication skills Skills in TFS or Jira Ticket Management Ability to liaise and influence all levels of management, and work with other departments. Agile methodologies Ability to make an informed more »

multiple 1st Line Support Engineers to join the team. Responsibilities: Provide assistance to users through phone, in-person interactions, email, or by utilising a ticket management system. Offer support for computers, laptops, tablets, switches, smartphones, and various applications. Elevate issues to the appropriate support team as necessary. Conduct more »