CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticketmanagement, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticketmanagement system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticketmanagement system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticketmanagement system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Lorien
/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticketmanagement following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise more »
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
BNP Paribas Personal Finance
user and system test plans Key Responsibilities: Collect, understand, and transmit the business requirements following the MoSCoW methodology for the project or the Demand Management (DM), and translate these into functional specifications and detailed test plans. Act as the interface between the business, internal Development Team and third parties … Understand the business process and the impact of change on each of the areas. Skills & Attributes: Good communication skills Skills in TFS or Jira TicketManagement Ability to liaise and influence all levels of management, and work with other departments. Agile methodologies Ability to make an informed more »
Northampton, Warkton, Northamptonshire, United Kingdom Hybrid / WFH Options
4M Recruitment
to provide support to Linux based systems within a production based environment ensuring problems are identified and resolved. You will also be responsible for ticketmanagement, basic maintenance, supporting customers and escalating where required. The ideal candidate will ideally be of graduate level in ideally Computer Science, Information more »
Chertsey, Surrey, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
clear functional and business specifications in Jira and Confluence. Skills & experience: Essential - Technical and functional experience in eCommerce systems and retail, including product information, management, order management, payment processing, content management, and front-end UI. Experience in the delivery of (hybrid) Agile methodology & Jira (user story, ticketmore »