1 to 25 of 76 Ticket Management Jobs with Hybrid or WFH Options

services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need from our 1st more »

provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

throughout the resolution process via the ServiceNow ticket. -Maintain effective communication with users, working closely with third-party suppliers and internal contacts as needed Ticket Management - Manage ServiceNow queues, keeping tickets updated with the latest actions taken and ensure that they are closed within agreed Service Level Agreements … collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services. We recognise that work isn't just somewhere you go for a set number of hours. Work is something more »

ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those Reference Facilities that …/Hardware Infrastructure Patching • End User Hardware - Laptops/Thin Clients • Networking Fundamentals • Mechanical engineering skills- i.e. using drills, building stands for displays. • ITSM Ticket Management • Enterprise Hardware Solutions i.e. Rack mounted equipment. • Carrying out site surveys and completing site survey reports with accurate write ups and Visio … diagrams. Advantageous Technical Experience: • Anti-Virus Solutions • Enterprise Cloud Platforms – Azure/AWS • Mobile Device Management Solutions • VMware Horizon, ESXi & vSphere • Windows Server 2016 to 2022 • Active Directory Administration • VOIP hardware • Enterprise Backup Solutions • Windows RDS (Remote Desktop Solution) • Firewall technologies. • Linux OS • Public Key Infrastructure (PKI) • Switch Technologies more »

user and system test plans Key Responsibilities: Collect, understand, and transmit the business requirements following the MoSCoW methodology for the project or the Demand Management (DM), and translate these into functional specifications and detailed test plans. Act as the interface between the business, internal Development Team and third parties … Understand the business process and the impact of change on each of the areas. Skills & Attributes: Good communication skills Skills in TFS or Jira Ticket Management Ability to liaise and influence all levels of management, and work with other departments. Agile methodologies Ability to make an informed more »

Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and Ticket Management Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »

SERVPRO releases, enhancements, and vendor updates. Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems. Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses. Allocate work efforts to follow the time expectations developed … by Information Technology Management for the percent of time spent on initiatives, requests, and support. Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience. Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system … Diploma or GED required. Working Conditions Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift. Requires a private workspace that is quiet and distraction free during your shift. Standard working hours, based more »