across British Airways: Platforms Office 365 and Entra ID. Products Office products. Collaboration - One Drive, Share Point and Teams (including telephony). Devices - laptops, desktop, kiosks machines for customer self-service check-in and bag drop, mobile devices (including rugged devices), Surface Hubs and Teams room devices, audio-visual … including JAMF) and SCCM. Print - Lexmark cloud print, operational printing (check-in, bag drop and aircraft operations). Power Apps. VDI - Citrix Cloud, Azure Virtual Desktop. Software and Licence Management e.g. M365, FoxIT, Murio, Visual Studio, Jira, Git Hub. This role may require travel and working from multiple sites more »
something youll look forward to. You're well aware that a typical day will include providing second-line support and hands-on user and desktop support, troubleshooting, and hardware break/fix. Responsibilities: Taking ownership and managing tickets through resolution or escalation is something you know all too well. … M365 Platform (O365, Teams, Endpoint Management) Is a key requirement Azure User administration within Active Directory/Azure Active Directory/In Tune Windows Desktop and Server OS/Hardware Endpoint Security Products (Mimecast, Bitdefender) Remote/Virtual Desktops (VDI/AVD/Citrix) Formal IT qualification, ideally more »
Knowledge of configuration management databases (CMDB) and their role in maintaining accurate configuration information. Familiarity with current infrastructure technologies such as networking, servers, storage, virtual desktops, virtual servers, and Cloud services. more »
