architecture, design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud more »
Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and more »
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and … printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec more »
