The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the Cambridge region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cambridge region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 44 38 42
Rank change year-on-year
-6 +4
Contract jobs requiring a 2nd Line Support 3 7 11
As % of all contract IT jobs located in Cambridge 0.69% 1.74% 2.43%
As % of the Job Titles category 0.74% 1.86% 2.55%
Number of daily rates quoted 2 0 0
Average daily rate
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of your Daily Rate
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£145 - -
UK excluding London average daily rate £160 £160 £141
% change year-on-year
- +13.87%
Number of hourly rates quoted 0 3 11
Average hourly rate - £14.00 £13.42
Average hourly rate % change year-on-year
- +4.32%
UK excluding London average hourly rate £14.00 £15.21 £14.50
% change year-on-year
-7.92% +4.86%
Job Titles Category
Cambridge
Contract IT job ads with a match in the
Job Titles category
407 376 431
As % of all contract IT jobs located in Cambridge 93.35% 93.53% 95.14%
Number of daily rates quoted 275 168 211
Average daily rate £365 £350 £320
Average daily rate % change year-on-year
+4.28% +9.37%
90% offered a daily rate of more than £225 £250 £160
10% offered a daily rate of more than £475 £475 £425
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 31 49 96
Average hourly rate £25.25 £37.50 £33.50
Average hourly rate % change year-on-year
-32.66% +11.94%
90% offered a hourly rate of more than £15.00 £11.00 £11.50
10% offered a hourly rate of more than £45.75 £50.00 £42.50
UK excluding London average hourly rate £16.25 £17.00 £18.00
% change year-on-year
-4.41% -5.55%
2nd Line Support
Cambridgeshire

2nd Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridge

2nd Line Support
Daily Rate Trend in Cambridge

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Cambridge region.

2nd Line Support Daily Rate Trend in Cambridge

2nd Line Support
Hourly Rate Trend in Cambridge

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Cambridge region.

2nd Line Support Hourly Rate Trend in Cambridge

2nd Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 22 July 2014, IT contractor jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 5 (83.33%) Windows
2 4 (66.67%) Active Directory
2 4 (66.67%) Windows 7
3 3 (50.00%) Windows XP
3 3 (50.00%) Cisco
3 3 (50.00%) Microsoft
4 2 (33.33%) MS Exchange
4 2 (33.33%) VoIP
4 2 (33.33%) Windows Server 2003
4 2 (33.33%) Internet
4 2 (33.33%) Apple
4 2 (33.33%) Blackberry
5 1 (16.67%) Exchange Server 2010
5 1 (16.67%) Symantec Enterprise Vault
5 1 (16.67%) CheckPoint
5 1 (16.67%) OpenView Configuration Management
5 1 (16.67%) Symantec
5 1 (16.67%) Remedy
5 1 (16.67%) Norton AntiVirus
5 1 (16.67%) HP
5 1 (16.67%) Citrix
5 1 (16.67%) Microsoft Certification
5 1 (16.67%) A+ Certification
5 1 (16.67%) Nokia
5 1 (16.67%) Lotus
5 1 (16.67%) Telecoms
5 1 (16.67%) VMware
5 1 (16.67%) Altiris
5 1 (16.67%) MOS
5 1 (16.67%) Smartphone

2nd Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 22 July 2014, IT contractor jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (33.33%) MS Exchange
2 1 (16.67%) Exchange Server 2010
2 1 (16.67%) IBM Notes
2 1 (16.67%) SharePoint
Applications
1 1 (16.67%) MS Excel
1 1 (16.67%) MS Office
Communications & Networking
1 2 (33.33%) VoIP
1 2 (33.33%) Internet
2 1 (16.67%) WAN
2 1 (16.67%) TCP/IP
2 1 (16.67%) VPN
2 1 (16.67%) LAN
General
1 1 (16.67%) Telecoms
Miscellaneous
1 2 (33.33%) Blackberry
2 1 (16.67%) Smartphone
2 1 (16.67%) Video Conferencing
2 1 (16.67%) iPhone
Operating Systems
1 5 (83.33%) Windows
2 4 (66.67%) Windows 7
3 3 (50.00%) Windows XP
4 2 (33.33%) Windows Server 2003
5 1 (16.67%) Windows Server 2008
5 1 (16.67%) Linux
5 1 (16.67%) UNIX
Processes & Methodologies
1 1 (16.67%) Incident Management
1 1 (16.67%) ITIL
Qualifications
1 1 (16.67%) Microsoft Certification
1 1 (16.67%) A+ Certification
1 1 (16.67%) MOS
1 1 (16.67%) MCSE
1 1 (16.67%) MCSA
1 1 (16.67%) MCP
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 4 (66.67%) Active Directory
Systems Management
1 1 (16.67%) Symantec Enterprise Vault
1 1 (16.67%) OpenView Configuration Management
1 1 (16.67%) Norton AntiVirus
Vendors
1 3 (50.00%) Cisco
1 3 (50.00%) Microsoft
2 2 (33.33%) Apple
3 1 (16.67%) CheckPoint
3 1 (16.67%) Symantec
3 1 (16.67%) Remedy
3 1 (16.67%) HP
3 1 (16.67%) Citrix
3 1 (16.67%) Nokia
3 1 (16.67%) Lotus
3 1 (16.67%) VMware
3 1 (16.67%) Altiris