The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 108 103 109
Rank change year-on-year
-5 +6
Permanent jobs requiring a 2nd Line Support 6 7 14
As % of all permanent IT jobs located in Cambridge 0.34% 0.48% 0.74%
As % of the Job Titles category 0.36% 0.50% 0.78%
Number of salaries quoted 6 6 14
Average salary £29,000 £31,750 £26,286
Average salary % change year-on-year
-8.66% +20.78%
90% offered a salary of more than £23,000 £24,250 £23,500
10% offered a salary of more than £33,750 £36,250 £28,700
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1674 1406 1790
As % of all permanent IT jobs located in Cambridge 95.11% 96.57% 94.31%
Number of salaries quoted 1345 1127 1499
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £26,500 £25,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridge

2nd Line Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridge region.

2nd Line Support Salary Trend in Cambridge

2nd Line Support
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Cambridge region over the 3 months to 19 December 2014.

2nd Line Support Salary Histogram in Cambridge

2nd Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 19 December 2014, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 12 (92.31%) Windows
2 10 (76.92%) Active Directory
3 4 (30.77%) Microsoft
4 3 (23.08%) MS Excel
4 3 (23.08%) Oracle
4 3 (23.08%) Windows XP
4 3 (23.08%) ITIL
4 3 (23.08%) Android
4 3 (23.08%) Windows Server 2008
4 3 (23.08%) Internet
4 3 (23.08%) Office 365
5 2 (15.38%) MS Office
5 2 (15.38%) Electronics
5 2 (15.38%) MS Exchange
5 2 (15.38%) Lync
5 2 (15.38%) LabVIEW
5 2 (15.38%) PDA
5 2 (15.38%) MATLAB
5 2 (15.38%) Service Management
5 2 (15.38%) Service Delivery
5 2 (15.38%) Windows Server 2003
5 2 (15.38%) VMware
6 1 (7.69%) Red Gate
6 1 (7.69%) HP
6 1 (7.69%) Dell
6 1 (7.69%) Citrix
6 1 (7.69%) Red Hat
6 1 (7.69%) Apple
6 1 (7.69%) Linux
6 1 (7.69%) Agile Software Development

2nd Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 19 December 2014, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (15.38%) MS Exchange
1 2 (15.38%) Lync
2 1 (7.69%) Exchange Server 2010
2 1 (7.69%) Exchange Server 2003
2 1 (7.69%) Exchange Server 2007
Applications
1 3 (23.08%) MS Excel
2 2 (15.38%) MS Office
Cloud Services
1 3 (23.08%) Office 365
2 1 (7.69%) IaaS
2 1 (7.69%) SaaS
2 1 (7.69%) PaaS
Communications & Networking
1 3 (23.08%) Internet
2 1 (7.69%) Firewall
2 1 (7.69%) Wi-Fi
2 1 (7.69%) LAN
2 1 (7.69%) WAN
2 1 (7.69%) DHCP
2 1 (7.69%) TCP/IP
2 1 (7.69%) DNS
Development Applications
1 2 (15.38%) LabVIEW
General
1 2 (15.38%) Electronics
2 1 (7.69%) Finance
Miscellaneous
1 2 (15.38%) PDA
2 1 (7.69%) Video Conferencing
2 1 (7.69%) Open Source
2 1 (7.69%) Analytical Skills
Operating Systems
1 12 (92.31%) Windows
2 3 (23.08%) Windows XP
2 3 (23.08%) Android
2 3 (23.08%) Windows Server 2008
3 2 (15.38%) Windows Server 2003
4 1 (7.69%) Linux
4 1 (7.69%) Windows 7
4 1 (7.69%) Apple iOS
4 1 (7.69%) Windows Server 2012
4 1 (7.69%) Windows Phone
Processes & Methodologies
1 3 (23.08%) ITIL
2 2 (15.38%) Service Management
2 2 (15.38%) Service Delivery
3 1 (7.69%) Agile Software Development
3 1 (7.69%) Asset Management
3 1 (7.69%) Line Management
Programming Languages
1 2 (15.38%) MATLAB
2 1 (7.69%) JavaScript
2 1 (7.69%) SQL
Qualifications
1 1 (7.69%) Degree
System Software
1 10 (76.92%) Active Directory
2 1 (7.69%) VMware Infrastructure
2 1 (7.69%) Hyper-V
2 1 (7.69%) XenApp
Systems Management
1 1 (7.69%) SCCM
Vendors
1 4 (30.77%) Microsoft
2 3 (23.08%) Oracle
3 2 (15.38%) VMware
4 1 (7.69%) Red Gate
4 1 (7.69%) HP
4 1 (7.69%) Dell
4 1 (7.69%) Citrix
4 1 (7.69%) Red Hat
4 1 (7.69%) Apple