The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 96 116 121
Rank change year-on-year
+20 +5
Permanent jobs requiring a 2nd Line Support 12 9 7
As % of all permanent IT jobs located in Cambridge 0.82% 0.50% 0.35%
As % of the Job Titles category 0.85% 0.53% 0.37%
Number of salaries quoted 12 8 7
Average salary £22,500 £23,500 £29,000
Average salary % change year-on-year
-4.25% -18.96%
90% offered a salary of more than £20,500 £23,500 £22,500
10% offered a salary of more than £23,000 £27,650 £32,500
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1417 1703 1892
As % of all permanent IT jobs located in Cambridge 96.72% 94.98% 95.94%
Number of salaries quoted 1190 1464 1658
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £27,500 £27,500 £30,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridge

2nd Line Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridge region.

2nd Line Support Salary Trend in Cambridge

2nd Line Support
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Cambridge region over the 3 months to 1 May 2015.

2nd Line Support Salary Histogram in Cambridge

2nd Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 1 May 2015, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 15 (83.33%) Active Directory
2 14 (77.78%) Windows
3 9 (50.00%) Microsoft
4 8 (44.44%) Windows Server 2008
5 7 (38.89%) ITIL
6 6 (33.33%) LAN
6 6 (33.33%) WAN
7 5 (27.78%) Windows 7
7 5 (27.78%) MS Exchange
7 5 (27.78%) TCP/IP
7 5 (27.78%) MS Office
8 4 (22.22%) MS Excel
8 4 (22.22%) Windows Server 2003
8 4 (22.22%) Windows Server 2012
8 4 (22.22%) Android
8 4 (22.22%) Exchange Server 2007
9 3 (16.67%) Telecoms
9 3 (16.67%) VMware
9 3 (16.67%) PDA
9 3 (16.67%) Service Delivery
10 2 (11.11%) Wireless
10 2 (11.11%) VPN
10 2 (11.11%) SharePoint
11 1 (5.56%) Law
11 1 (5.56%) Agile Software Development
11 1 (5.56%) Asset Management
11 1 (5.56%) Document Management
11 1 (5.56%) SCCM
11 1 (5.56%) Time Management
11 1 (5.56%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 1 May 2015, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (27.78%) MS Exchange
2 4 (22.22%) Exchange Server 2007
3 2 (11.11%) SharePoint
4 1 (5.56%) Exchange Server 2010
4 1 (5.56%) Exchange Server 2003
Applications
1 5 (27.78%) MS Office
2 4 (22.22%) MS Excel
Cloud Services
1 1 (5.56%) SaaS
1 1 (5.56%) PaaS
1 1 (5.56%) IaaS
Communications & Networking
1 6 (33.33%) LAN
1 6 (33.33%) WAN
2 5 (27.78%) TCP/IP
3 2 (11.11%) Wireless
3 2 (11.11%) VPN
4 1 (5.56%) DHCP
4 1 (5.56%) DNS
4 1 (5.56%) Firewall
4 1 (5.56%) Wi-Fi
Database & Business Intelligence
1 1 (5.56%) SQL Server
General
1 3 (16.67%) Telecoms
2 1 (5.56%) Law
2 1 (5.56%) Front Office
2 1 (5.56%) Back Office
Miscellaneous
1 3 (16.67%) PDA
2 1 (5.56%) Open Source
2 1 (5.56%) Analytical Skills
2 1 (5.56%) Management Information System
Operating Systems
1 14 (77.78%) Windows
2 8 (44.44%) Windows Server 2008
3 5 (27.78%) Windows 7
4 4 (22.22%) Windows Server 2003
4 4 (22.22%) Windows Server 2012
4 4 (22.22%) Android
5 1 (5.56%) Apple iOS
5 1 (5.56%) Windows Phone
5 1 (5.56%) Linux
Processes & Methodologies
1 7 (38.89%) ITIL
2 3 (16.67%) Service Delivery
3 1 (5.56%) Agile Software Development
3 1 (5.56%) Asset Management
3 1 (5.56%) Document Management
3 1 (5.56%) Time Management
3 1 (5.56%) Line Management
3 1 (5.56%) CRM
Programming Languages
1 1 (5.56%) SQL
1 1 (5.56%) T-SQL
Qualifications
1 1 (5.56%) Degree
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 15 (83.33%) Active Directory
2 1 (5.56%) VMware Infrastructure
2 1 (5.56%) Hyper-V
2 1 (5.56%) XenApp
Systems Management
1 1 (5.56%) SCCM
Vendors
1 9 (50.00%) Microsoft
2 3 (16.67%) VMware
3 1 (5.56%) Red Gate
3 1 (5.56%) HP
3 1 (5.56%) Dell
3 1 (5.56%) Citrix
3 1 (5.56%) Apple
Cambridge, Cambridgeshire
EXCELerate
Salary: To £23k plus Health care, life cover & pension
Posted: 6 days ago