The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 104 103 103
Rank change year-on-year
-1 0
Permanent jobs requiring a 2nd Line Support 6 11 13
As % of all permanent IT jobs located in Cambridge 0.39% 0.73% 0.71%
As % of the Job Titles category 0.41% 0.76% 0.74%
Number of salaries quoted 6 11 13
Average salary £22,750 £21,500 £25,000
Average salary % change year-on-year
+5.81% -14.00%
90% offered a salary of more than £21,250 £21,500 £23,500
10% offered a salary of more than £26,750 £28,500 £31,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1464 1441 1762
As % of all permanent IT jobs located in Cambridge 96.19% 95.68% 96.13%
Number of salaries quoted 1175 1259 1517
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £25,804 £27,500 £27,500
10% offered a salary of more than £56,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridge

2nd Line Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridge region.

2nd Line Support Salary Trend in Cambridge

2nd Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 4 March 2015, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 9 (90.00%) Windows
2 8 (80.00%) Active Directory
3 4 (40.00%) ITIL
3 4 (40.00%) Microsoft
3 4 (40.00%) Android
3 4 (40.00%) Windows Server 2008
4 3 (30.00%) PDA
4 3 (30.00%) Service Delivery
4 3 (30.00%) MS Exchange
5 2 (20.00%) LAN
5 2 (20.00%) WAN
5 2 (20.00%) MS Office
5 2 (20.00%) MS Excel
5 2 (20.00%) TCP/IP
5 2 (20.00%) VMware
5 2 (20.00%) Windows Server 2003
5 2 (20.00%) Exchange Server 2007
5 2 (20.00%) Windows Server 2012
6 1 (10.00%) IaaS
6 1 (10.00%) Windows Phone
6 1 (10.00%) Line Management
6 1 (10.00%) Analytical Skills
6 1 (10.00%) Hyper-V
6 1 (10.00%) XenApp
6 1 (10.00%) Windows 7
6 1 (10.00%) Open Source
6 1 (10.00%) VCP4
6 1 (10.00%) SaaS
6 1 (10.00%) PaaS
6 1 (10.00%) Apple iOS

2nd Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 4 March 2015, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) MS Exchange
2 2 (20.00%) Exchange Server 2007
3 1 (10.00%) Lync
3 1 (10.00%) Exchange Server 2010
3 1 (10.00%) Exchange Server 2003
Applications
1 2 (20.00%) MS Office
1 2 (20.00%) MS Excel
Cloud Services
1 1 (10.00%) IaaS
1 1 (10.00%) SaaS
1 1 (10.00%) PaaS
Communications & Networking
1 2 (20.00%) LAN
1 2 (20.00%) WAN
1 2 (20.00%) TCP/IP
2 1 (10.00%) Firewall
2 1 (10.00%) Wi-Fi
2 1 (10.00%) DNS
2 1 (10.00%) DHCP
Development Applications
1 1 (10.00%) LabVIEW
General
1 1 (10.00%) Electronics
1 1 (10.00%) Telecoms
1 1 (10.00%) Law
Miscellaneous
1 3 (30.00%) PDA
2 1 (10.00%) Analytical Skills
2 1 (10.00%) Open Source
Operating Systems
1 9 (90.00%) Windows
2 4 (40.00%) Android
2 4 (40.00%) Windows Server 2008
3 2 (20.00%) Windows Server 2003
3 2 (20.00%) Windows Server 2012
4 1 (10.00%) Windows Phone
4 1 (10.00%) Windows 7
4 1 (10.00%) Apple iOS
4 1 (10.00%) Linux
Processes & Methodologies
1 4 (40.00%) ITIL
2 3 (30.00%) Service Delivery
3 1 (10.00%) Line Management
3 1 (10.00%) Agile Software Development
3 1 (10.00%) Asset Management
3 1 (10.00%) Document Management
3 1 (10.00%) Service Management
3 1 (10.00%) CRM
Programming Languages
1 1 (10.00%) MATLAB
Qualifications
1 1 (10.00%) VCP4
System Software
1 8 (80.00%) Active Directory
2 1 (10.00%) Hyper-V
2 1 (10.00%) XenApp
2 1 (10.00%) VMware Infrastructure
Systems Management
1 1 (10.00%) SCCM
Vendors
1 4 (40.00%) Microsoft
2 2 (20.00%) VMware
3 1 (10.00%) Red Gate
3 1 (10.00%) HP
3 1 (10.00%) Dell
3 1 (10.00%) Citrix
3 1 (10.00%) Apple
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