The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 104 105 100
Rank change year-on-year
+1 -5
Permanent jobs requiring a 2nd Line Support 9 6 11
As % of all permanent IT jobs located in Cambridge 0.60% 0.36% 0.75%
As % of the Job Titles category 0.62% 0.37% 0.77%
Number of salaries quoted 9 6 11
Average salary £27,500 £29,000 £21,500
Average salary % change year-on-year
-5.17% +34.88%
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1461 1603 1429
As % of all permanent IT jobs located in Cambridge 96.95% 96.74% 98.01%
Number of salaries quoted 1130 1267 1218
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £27,500 £25,000 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridge

2nd Line Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridge region.

2nd Line Support Salary Trend in Cambridge

2nd Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 9 February 2016, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (53.33%) Windows
2 5 (33.33%) Citrix
2 5 (33.33%) Windows Server
3 4 (26.67%) Analytical Skills
3 4 (26.67%) Microsoft
3 4 (26.67%) MS Exchange
3 4 (26.67%) Exchange Server 2010
3 4 (26.67%) Windows Server 2008
3 4 (26.67%) XenApp
3 4 (26.67%) Migration
4 3 (20.00%) VMware
4 3 (20.00%) Degree
4 3 (20.00%) DNS
4 3 (20.00%) Active Directory
5 2 (13.33%) Windows Server 2003
5 2 (13.33%) Forcepoint
5 2 (13.33%) Service Delivery
5 2 (13.33%) Windows XP
5 2 (13.33%) Wireless
5 2 (13.33%) DHCP
5 2 (13.33%) TCP/IP
5 2 (13.33%) ADSL
5 2 (13.33%) LAN
5 2 (13.33%) WAN
5 2 (13.33%) Linux
5 2 (13.33%) MS Excel
5 2 (13.33%) MS Office
5 2 (13.33%) ITIL
5 2 (13.33%) Office 365
5 2 (13.33%) Windows 8

2nd Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 9 February 2016, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (26.67%) Exchange Server 2010
1 4 (26.67%) MS Exchange
2 2 (13.33%) Exchange Server 2003
2 2 (13.33%) Exchange Server 2007
Applications
1 2 (13.33%) MS Excel
1 2 (13.33%) MS Office
Cloud Services
1 2 (13.33%) Office 365
2 1 (6.67%) Amazon AWS
2 1 (6.67%) Cloud Computing
Communications & Networking
1 3 (20.00%) DNS
2 2 (13.33%) ADSL
2 2 (13.33%) DHCP
2 2 (13.33%) LAN
2 2 (13.33%) TCP/IP
2 2 (13.33%) WAN
2 2 (13.33%) Wireless
3 1 (6.67%) Firewall
Development Applications
1 1 (6.67%) Selenium
Libraries, Frameworks & Software Standards
1 1 (6.67%) Web Services
Miscellaneous
1 4 (26.67%) Analytical Skills
2 1 (6.67%) Data Centre
2 1 (6.67%) User Experience
Operating Systems
1 8 (53.33%) Windows
2 5 (33.33%) Windows Server
3 4 (26.67%) Windows Server 2008
4 2 (13.33%) Linux
4 2 (13.33%) Windows 7
4 2 (13.33%) Windows 8
4 2 (13.33%) Windows Server 2003
4 2 (13.33%) Windows XP
5 1 (6.67%) Mac OS X
5 1 (6.67%) Unix
Processes & Methodologies
1 4 (26.67%) Migration
2 2 (13.33%) ITIL
2 2 (13.33%) Service Delivery
3 1 (6.67%) Automated Testing
3 1 (6.67%) CRM
3 1 (6.67%) E-Commerce
3 1 (6.67%) Incident Management
3 1 (6.67%) Software Testing
3 1 (6.67%) Test Scripting
Qualifications
1 3 (20.00%) Degree
2 1 (6.67%) MCP
Quality Assurance & Compliance
1 1 (6.67%) ISO 14001
1 1 (6.67%) ISO 9001
1 1 (6.67%) ISO/IEC 27001
1 1 (6.67%) SLA
System Software
1 4 (26.67%) XenApp
2 3 (20.00%) Active Directory
3 2 (13.33%) XenDesktop
Systems Management
1 2 (13.33%) Backup Exec
Vendors
1 5 (33.33%) Citrix
2 4 (26.67%) Microsoft
3 3 (20.00%) VMware
4 2 (13.33%) Forcepoint
5 1 (6.67%) 3PAR
5 1 (6.67%) Cisco
5 1 (6.67%) HP
5 1 (6.67%) Salesforce.com
Cambridge, Cambridgeshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Cambridge, Cambridgeshire
Arcus Global
Salary: From £30,000 to £35,000 per annum
Posted: 25 days ago