The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cambridge region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 118 117 119
Rank change year-on-year
-1 +2
Permanent jobs requiring a 2nd Line Support 5 6 5
As % of all permanent IT jobs located in Cambridge 0.275% 0.299% 0.233%
As % of the Job Titles category 0.289% 0.310% 0.246%
Number of salaries quoted 5 6 5
Average salary £22,500 £23,500 £25,000
Average salary % change year-on-year
-4.25% -6.00%
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
All Job Titles
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1728 1936 2029
As % of all permanent IT jobs located in Cambridge 95.21% 96.32% 94.68%
Number of salaries quoted 1538 1644 1847
Average salary £40,000 £40,000 £35,000
Average salary % change year-on-year
- +14.28%
90% offered a salary of more than £30,000 £30,000 £25,000
10% offered a salary of more than £55,000 £49,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Cambridgeshire

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Cambridge region as a proportion of the total demand within the Job Titles category.

Cambridge 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridge region.

Cambridge 2nd Line Support Salary Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 17 (85.00%) Windows
2 11 (55.00%) Linux
3 8 (40.00%) SAN
4 7 (35.00%) Firewall
4 7 (35.00%) Samba
4 7 (35.00%) Postgraduate
4 7 (35.00%) Python
4 7 (35.00%) NFS
4 7 (35.00%) PHP
4 7 (35.00%) MySQL
4 7 (35.00%) Degree
4 7 (35.00%) Bash shell
4 7 (35.00%) Big Data
5 6 (30.00%) Active Directory
6 5 (25.00%) MS Excel
7 4 (20.00%) ITIL
7 4 (20.00%) MS Exchange
7 4 (20.00%) Microsoft
7 4 (20.00%) Citrix
8 3 (15.00%) Apple
8 3 (15.00%) SharePoint
8 3 (15.00%) Windows XP
8 3 (15.00%) SQL Server
8 3 (15.00%) MS Office
8 3 (15.00%) Exchange Server 2007
8 3 (15.00%) SC Cleared
8 3 (15.00%) Security Cleared
9 2 (10.00%) Windows Server 2008
9 2 (10.00%) NetBackup
9 2 (10.00%) Windows 7

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (5.000%) ASP
1 1 (5.000%) ASP.NET
1 1 (5.000%) .NET
Application Platforms
1 4 (20.00%) MS Exchange
2 3 (15.00%) SharePoint
2 3 (15.00%) Exchange Server 2007
3 2 (10.00%) Exchange Server 2010
Applications
1 5 (25.00%) MS Excel
2 3 (15.00%) MS Office
Communications & Networking
1 8 (40.00%) SAN
2 7 (35.00%) Firewall
3 2 (10.00%) VPN
Database & Business Intelligence
1 7 (35.00%) MySQL
1 7 (35.00%) Big Data
2 3 (15.00%) SQL Server
3 1 (5.000%) SQL Server 2008
Operating Systems
1 17 (85.00%) Windows
2 11 (55.00%) Linux
3 3 (15.00%) Windows XP
4 2 (10.00%) Windows Server 2008
4 2 (10.00%) Windows 7
4 2 (10.00%) Windows Server 2012
4 2 (10.00%) UNIX
4 2 (10.00%) Mac OS X
5 1 (5.000%) Windows Vista
Processes & Methodologies
1 4 (20.00%) ITIL
Programming Languages
1 7 (35.00%) Python
1 7 (35.00%) PHP
1 7 (35.00%) Bash shell
2 1 (5.000%) SQL
2 1 (5.000%) VB
2 1 (5.000%) VB.NET
Qualifications
1 7 (35.00%) Postgraduate
1 7 (35.00%) Degree
2 3 (15.00%) SC Cleared
2 3 (15.00%) Security Cleared
System Software
1 7 (35.00%) Samba
1 7 (35.00%) NFS
2 6 (30.00%) Active Directory
3 1 (5.000%) ISA Server
3 1 (5.000%) XenDesktop
Systems Management
1 2 (10.00%) NetBackup
2 1 (5.000%) Symantec Enterprise Vault
Vendors
1 4 (20.00%) Microsoft
1 4 (20.00%) Citrix
2 3 (15.00%) Apple
3 1 (5.000%) NetApp
3 1 (5.000%) HP
3 1 (5.000%) Symantec
3 1 (5.000%) VMware
3 1 (5.000%) Cisco