The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 106 118 99
Rank change year-on-year
+12 -19
Permanent jobs requiring a 2nd Line Support 6 5 14
As % of all permanent IT jobs located in Cambridge 0.43% 0.28% 0.84%
As % of the Job Titles category 0.45% 0.30% 0.90%
Number of salaries quoted 5 4 14
Average salary £26,000 £26,250 £22,500
Average salary % change year-on-year
-0.95% +16.66%
90% offered a salary of more than £21,300 £23,950 £22,150
10% offered a salary of more than £30,600 £27,850 £28,850
UK excluding London average salary £25,000 £24,625 £24,500
% change year-on-year
+1.52% +0.51%
2nd Line Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1333 1674 1550
As % of all permanent IT jobs located in Cambridge 95.15% 94.42% 93.54%
Number of salaries quoted 1128 1359 1366
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £29,000 £26,000 £30,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridge

2nd Line Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridge region.

2nd Line Support Salary Trend in Cambridge

2nd Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 28 July 2015, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 13 (72.22%) Active Directory
2 12 (66.67%) Windows
3 8 (44.44%) Windows Server 2008
3 8 (44.44%) Windows 7
4 7 (38.89%) LAN
4 7 (38.89%) Microsoft
5 6 (33.33%) WAN
6 5 (27.78%) Windows Server 2012
6 5 (27.78%) MS Office
6 5 (27.78%) ITIL
7 4 (22.22%) Windows Server 2003
7 4 (22.22%) MS Exchange
7 4 (22.22%) TCP/IP
7 4 (22.22%) Exchange Server 2007
8 3 (16.67%) Telecoms
8 3 (16.67%) Degree
8 3 (16.67%) VPN
8 3 (16.67%) SQL
8 3 (16.67%) Wireless
9 2 (11.11%) Oracle
9 2 (11.11%) Linux
9 2 (11.11%) MS Excel
9 2 (11.11%) SharePoint
9 2 (11.11%) Android
10 1 (5.56%) Document Management
10 1 (5.56%) PDA
10 1 (5.56%) VLAN
10 1 (5.56%) Windows Vista
10 1 (5.56%) Mathematics
10 1 (5.56%) Problem Management

2nd Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 28 July 2015, IT jobs across the Cambridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (22.22%) MS Exchange
1 4 (22.22%) Exchange Server 2007
2 2 (11.11%) SharePoint
3 1 (5.56%) Exchange Server 2013
3 1 (5.56%) Exchange Server 2010
3 1 (5.56%) WebLogic
Applications
1 5 (27.78%) MS Office
2 2 (11.11%) MS Excel
Cloud Services
1 1 (5.56%) Office 365
Communications & Networking
1 7 (38.89%) LAN
2 6 (33.33%) WAN
3 4 (22.22%) TCP/IP
4 3 (16.67%) VPN
4 3 (16.67%) Wireless
5 1 (5.56%) VLAN
Database & Business Intelligence
1 1 (5.56%) SQL Server
General
1 3 (16.67%) Telecoms
2 1 (5.56%) Law
2 1 (5.56%) Front Office
2 1 (5.56%) Back Office
2 1 (5.56%) Electronics
Miscellaneous
1 1 (5.56%) PDA
1 1 (5.56%) Mathematics
1 1 (5.56%) Replication
1 1 (5.56%) Data Centre
1 1 (5.56%) GIS
1 1 (5.56%) Management Information System
Operating Systems
1 12 (66.67%) Windows
2 8 (44.44%) Windows Server 2008
2 8 (44.44%) Windows 7
3 5 (27.78%) Windows Server 2012
4 4 (22.22%) Windows Server 2003
5 2 (11.11%) Linux
5 2 (11.11%) Android
6 1 (5.56%) Windows Vista
6 1 (5.56%) Windows 8
Processes & Methodologies
1 5 (27.78%) ITIL
2 1 (5.56%) Document Management
2 1 (5.56%) Problem Management
2 1 (5.56%) Time Management
2 1 (5.56%) Root Cause Analysis
2 1 (5.56%) CRM
2 1 (5.56%) Service Delivery
Programming Languages
1 3 (16.67%) SQL
2 1 (5.56%) T-SQL
Qualifications
1 3 (16.67%) Degree
2 1 (5.56%) A+ Certification
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 13 (72.22%) Active Directory
2 1 (5.56%) Hyper-V
Vendors
1 7 (38.89%) Microsoft
2 2 (11.11%) Oracle
3 1 (5.56%) VMware