The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 196 211 224
Rank change year-on-year
+15 +13
Contract jobs requiring a Technical Support Analyst 7 14 7
As % of all contract IT jobs located in the City of London 0.12% 0.20% 0.088%
As % of the Job Titles category 0.13% 0.21% 0.095%
Number of daily rates quoted 5 10 3
Average daily rate
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£230 £303 £400
Average daily rate % change year-on-year
-23.96% -24.37%
UK excluding London average daily rate £225 £250 £205
% change year-on-year
-10.00% +21.95%
Number of hourly rates quoted 0 2 0
Average hourly rate - £11.50 -
UK excluding London average hourly rate £16.75 £11.50 £13.50
% change year-on-year
+45.65% -14.81%
Technical Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5448 6621 7375
As % of all contract IT jobs located in the City of London 92.25% 92.47% 92.58%
Number of daily rates quoted 3984 4809 5300
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £358 £350 £342
% change year-on-year
+2.14% +2.33%
Number of hourly rates quoted 100 140 179
Average hourly rate £17.50 £19.50 £19.50
Average hourly rate % change year-on-year
-10.25% -
90% offered a hourly rate of more than £12.50 £11.50 £11.00
10% offered a hourly rate of more than £32.82 £34.25 £42.50
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Daily Rate Trend in the City of London

Technical Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 16 September 2014.

Technical Support Analyst Daily Rate Histogram in the City of London

Technical Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Hourly Rate Trend in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 16 September 2014, IT contractor jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 6 (50.00%) Finance
1 6 (50.00%) Active Directory
2 5 (41.67%) UNIX
3 4 (33.33%) Windows
3 4 (33.33%) Oracle
4 3 (25.00%) Java
4 3 (25.00%) SQL
4 3 (25.00%) MS Office
4 3 (25.00%) ITIL
4 3 (25.00%) MS Exchange
4 3 (25.00%) Firewall
4 3 (25.00%) Internet
4 3 (25.00%) Citrix
5 2 (16.67%) CA SiteMinder
5 2 (16.67%) Radianz
5 2 (16.67%) FIXML
5 2 (16.67%) X.509
5 2 (16.67%) Identity Management
5 2 (16.67%) VMware
5 2 (16.67%) Clustering
5 2 (16.67%) FTP
5 2 (16.67%) HTTP
5 2 (16.67%) Tomcat
5 2 (16.67%) Python
5 2 (16.67%) LDAP
5 2 (16.67%) MS Excel
5 2 (16.67%) MySQL
5 2 (16.67%) Microsoft
5 2 (16.67%) B2B
5 2 (16.67%) SSL

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 16 September 2014, IT contractor jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (25.00%) MS Exchange
2 2 (16.67%) WebSphere
2 2 (16.67%) IIS
2 2 (16.67%) Tomcat
3 1 (8.33%) Exchange Server 2010
Applications
1 3 (25.00%) MS Office
2 2 (16.67%) MS Excel
3 1 (8.33%) Spreadsheet
Business Applications
1 1 (8.33%) ReMetrica
Communications & Networking
1 3 (25.00%) Internet
1 3 (25.00%) Firewall
2 2 (16.67%) SSH
2 2 (16.67%) X.509
2 2 (16.67%) LDAP
2 2 (16.67%) FTP
2 2 (16.67%) HTTP
2 2 (16.67%) SSL
3 1 (8.33%) DNS
3 1 (8.33%) DHCP
3 1 (8.33%) Multicast
Database & Business Intelligence
1 2 (16.67%) MySQL
General
1 6 (50.00%) Finance
2 1 (8.33%) Law
2 1 (8.33%) Banking
2 1 (8.33%) Investment Banking
2 1 (8.33%) Financial Institution
2 1 (8.33%) Back Office
Libraries, Frameworks & Software Standards
1 2 (16.67%) CSS
1 2 (16.67%) FIXML
2 1 (8.33%) J2EE
2 1 (8.33%) Rendezvous
Miscellaneous
1 2 (16.67%) Clustering
1 2 (16.67%) Cryptography
1 2 (16.67%) SWIFT
1 2 (16.67%) Analytical Skills
2 1 (8.33%) Derivative
2 1 (8.33%) Foreign Exchange (FX)
2 1 (8.33%) NHS
2 1 (8.33%) Management Information System
Operating Systems
1 5 (41.67%) UNIX
2 4 (33.33%) Windows
3 2 (16.67%) Linux
3 2 (16.67%) Red Hat Enterprise Linux
4 1 (8.33%) Windows 7
4 1 (8.33%) Windows XP
4 1 (8.33%) Windows Server 2003
4 1 (8.33%) Windows Server 2008
Processes & Methodologies
1 3 (25.00%) ITIL
2 2 (16.67%) B2B
2 2 (16.67%) Identity Management
2 2 (16.67%) Migration
2 2 (16.67%) Load Balancing
2 2 (16.67%) Time Management
2 2 (16.67%) Performance Tuning
3 1 (8.33%) Line Management
3 1 (8.33%) Capacity Management
3 1 (8.33%) Business Continuity Management
3 1 (8.33%) Stakeholder Management
3 1 (8.33%) Scrum
3 1 (8.33%) Business Continuity
3 1 (8.33%) Knowledge Management
3 1 (8.33%) Configuration Management
3 1 (8.33%) Project Management
3 1 (8.33%) Change Management
3 1 (8.33%) ITSM
Programming Languages
1 3 (25.00%) SQL
1 3 (25.00%) Java
2 2 (16.67%) JavaScript
2 2 (16.67%) Perl
2 2 (16.67%) ActionScript 2.0
2 2 (16.67%) T-SQL
2 2 (16.67%) ActionScript
2 2 (16.67%) Python
3 1 (8.33%) Shell Script
3 1 (8.33%) PowerShell
Qualifications
1 2 (16.67%) Degree
2 1 (8.33%) ITIL Foundation Certificate
2 1 (8.33%) MCP
2 1 (8.33%) MCSE
2 1 (8.33%) MCSA
2 1 (8.33%) Microsoft Certification
2 1 (8.33%) MCITP
Quality Assurance & Compliance
1 2 (16.67%) SLA
System Software
1 6 (50.00%) Active Directory
2 2 (16.67%) VMware Infrastructure
2 2 (16.67%) XenDesktop
3 1 (8.33%) vSphere
3 1 (8.33%) XenApp
3 1 (8.33%) VMware Server
Systems Management
1 2 (16.67%) CA SiteMinder
2 1 (8.33%) Control-M
Vendors
1 4 (33.33%) Oracle
2 3 (25.00%) Citrix
3 2 (16.67%) Microsoft
3 2 (16.67%) Radianz
3 2 (16.67%) VMware
3 2 (16.67%) Axway
3 2 (16.67%) Tumbleweed
4 1 (8.33%) HP
4 1 (8.33%) Dell
4 1 (8.33%) Cisco
4 1 (8.33%) TIBCO
4 1 (8.33%) Remedy