The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 287 322 294
Rank change year-on-year
+35 -28
Permanent jobs requiring a Technical Support Analyst 24 21 21
As % of all permanent IT jobs located in the City of London 0.23% 0.17% 0.18%
As % of the Job Titles category 0.25% 0.18% 0.19%
Number of salaries quoted 21 20 20
Average salary £50,000 £51,250 £33,750
Average salary % change year-on-year
-2.43% +51.85%
90% offered a salary of more than £32,500 £32,350 £24,900
10% offered a salary of more than £55,000 £70,000 £55,000
UK excluding London average salary £26,000 £26,000 £27,000
% change year-on-year
- -3.70%
Technical Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9598 11591 10962
As % of all permanent IT jobs located in the City of London 92.48% 92.52% 93.25%
Number of salaries quoted 8174 9789 9529
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £33,500 £32,500 £33,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Salary Trend in the City of London

Technical Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 6 May 2015.

Technical Support Analyst Salary Histogram in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 6 May 2015, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 50 (83.33%) Windows
2 38 (63.33%) Microsoft
3 32 (53.33%) ITIL
4 30 (50.00%) SQL Server
5 29 (48.33%) Active Directory
6 27 (45.00%) Windows Server 2008
7 24 (40.00%) SQL
8 23 (38.33%) Citrix
8 23 (38.33%) Finance
9 22 (36.67%) Windows Server 2003
10 21 (35.00%) Cisco
10 21 (35.00%) MS Office
11 20 (33.33%) SQL Server 2005
11 20 (33.33%) SQL Server 2008
12 19 (31.67%) Windows 7
13 16 (26.67%) Degree
14 12 (20.00%) Time Management
14 12 (20.00%) MS Excel
15 11 (18.33%) MS Exchange
15 11 (18.33%) IIS
15 11 (18.33%) Legal
16 10 (16.67%) CRM
16 10 (16.67%) Exchange Server 2010
17 9 (15.00%) Towers Watson Igloo
17 9 (15.00%) vSphere
17 9 (15.00%) SQL Server 2012
17 9 (15.00%) Root Cause Analysis
17 9 (15.00%) Mentoring
17 9 (15.00%) Mimecast
17 9 (15.00%) Avaya

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 6 May 2015, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (18.33%) IIS
1 11 (18.33%) MS Exchange
2 10 (16.67%) Exchange Server 2010
3 9 (15.00%) WorkSite
3 9 (15.00%) Exchange Server 2007
4 3 (5.00%) Blackberry Enterprise Server
5 2 (3.33%) IBM Notes
6 1 (1.67%) Apache
6 1 (1.67%) SharePoint
6 1 (1.67%) FileNet
6 1 (1.67%) Exchange Server 2013
Applications
1 21 (35.00%) MS Office
2 12 (20.00%) MS Excel
3 2 (3.33%) Spreadsheet
Business Applications
1 9 (15.00%) Towers Watson Igloo
Cloud Services
1 9 (15.00%) Mimecast
2 2 (3.33%) Office 365
Communications & Networking
1 5 (8.33%) TCP/IP
2 3 (5.00%) VPN
2 3 (5.00%) DNS
2 3 (5.00%) SAN
2 3 (5.00%) LAN
2 3 (5.00%) WAN
2 3 (5.00%) DHCP
3 2 (3.33%) Broadband
3 2 (3.33%) Firewall
4 1 (1.67%) Wi-Fi
4 1 (1.67%) Wireless
4 1 (1.67%) Structured Cabling
Database & Business Intelligence
1 30 (50.00%) SQL Server
2 20 (33.33%) SQL Server 2005
2 20 (33.33%) SQL Server 2008
3 9 (15.00%) SQL Server 2012
Development Applications
1 1 (1.67%) VSS/SourceSafe
1 1 (1.67%) Eclipse
1 1 (1.67%) Subversion
1 1 (1.67%) Team Foundation Server
General
1 23 (38.33%) Finance
2 11 (18.33%) Legal
3 4 (6.67%) Front Office
4 3 (5.00%) Back Office
4 3 (5.00%) Retail
5 2 (3.33%) Financial Institution
5 2 (3.33%) Marketing
5 2 (3.33%) Banking
6 1 (1.67%) Investment Banking
Libraries, Frameworks & Software Standards
1 8 (13.33%) .NET
2 7 (11.67%) ASP.NET
2 7 (11.67%) ActiveX
3 2 (3.33%) FIX Protocol
4 1 (1.67%) HTML
4 1 (1.67%) WAP
4 1 (1.67%) FIXML
4 1 (1.67%) XML
Miscellaneous
1 7 (11.67%) Management Information System
2 5 (8.33%) Blackberry
3 4 (6.67%) Analytical Skills
4 2 (3.33%) NHS
4 2 (3.33%) Credit Risk
4 2 (3.33%) Reference Data
4 2 (3.33%) Digital Media
5 1 (1.67%) Video Conferencing
5 1 (1.67%) Smartphone
Operating Systems
1 50 (83.33%) Windows
2 27 (45.00%) Windows Server 2008
3 22 (36.67%) Windows Server 2003
4 19 (31.67%) Windows 7
5 5 (8.33%) UNIX
5 5 (8.33%) Windows Vista
6 4 (6.67%) Windows XP
6 4 (6.67%) Windows 8
7 3 (5.00%) Windows Server 2012
7 3 (5.00%) AIX
8 1 (1.67%) Linux
8 1 (1.67%) Mac OS X
8 1 (1.67%) Red Hat Enterprise Linux
Processes & Methodologies
1 32 (53.33%) ITIL
2 12 (20.00%) Time Management
3 10 (16.67%) CRM
4 9 (15.00%) System Testing
4 9 (15.00%) Root Cause Analysis
4 9 (15.00%) Mentoring
5 7 (11.67%) Service Management
5 7 (11.67%) BCP
6 6 (10.00%) Problem Management
7 3 (5.00%) Stakeholder Management
8 2 (3.33%) Data Management
8 2 (3.33%) Algorithmic Trading
8 2 (3.33%) Customer Engagement
8 2 (3.33%) Stakeholder Engagement
8 2 (3.33%) Continuous Improvement
8 2 (3.33%) Migration
8 2 (3.33%) Investment Management
9 1 (1.67%) Performance Monitoring
9 1 (1.67%) User Acceptance Testing
9 1 (1.67%) Test Scripting
Programming Languages
1 24 (40.00%) SQL
2 7 (11.67%) VB
2 7 (11.67%) VBA
3 2 (3.33%) T-SQL
4 1 (1.67%) C#
4 1 (1.67%) JavaScript
4 1 (1.67%) Shell Script
Qualifications
1 16 (26.67%) Degree
2 6 (10.00%) Microsoft Certification
3 5 (8.33%) Cisco Certification
3 5 (8.33%) MCSA
4 4 (6.67%) MCSE
4 4 (6.67%) Citrix Certification
5 1 (1.67%) CCNA
5 1 (1.67%) MCDST
Quality Assurance & Compliance
1 7 (11.67%) ISO/IEC 27001
1 7 (11.67%) COBIT
2 2 (3.33%) Data Quality
2 2 (3.33%) SLA
System Software
1 29 (48.33%) Active Directory
2 9 (15.00%) vSphere
3 7 (11.67%) XenDesktop
4 3 (5.00%) Microsoft App-V
5 1 (1.67%) Hyper-V
5 1 (1.67%) Samba
Systems Management
1 7 (11.67%) AirWatch
2 6 (10.00%) SCCM
3 1 (1.67%) SCOM
3 1 (1.67%) SCVMM
3 1 (1.67%) SCSM
Vendors
1 38 (63.33%) Microsoft
2 23 (38.33%) Citrix
3 21 (35.00%) Cisco
4 9 (15.00%) Avaya
4 9 (15.00%) NetApp
5 5 (8.33%) Reuters
5 5 (8.33%) Bloomberg
6 4 (6.67%) OpenText
6 4 (6.67%) VMware
6 4 (6.67%) Apple
7 3 (5.00%) AppSense
8 2 (3.33%) Lotus
8 2 (3.33%) Google
9 1 (1.67%) Oracle
9 1 (1.67%) Red Hat
9 1 (1.67%) Tripwire