The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 269 309 299
Rank change year-on-year
+40 -10
Permanent jobs requiring a Technical Support Analyst 45 17 27
As % of all permanent IT jobs located in the City of London 0.42% 0.15% 0.24%
As % of the Job Titles category 0.45% 0.16% 0.25%
Number of salaries quoted 34 17 26
Average salary £45,000 £50,000 £36,500
Average salary % change year-on-year
-10.00% +36.98%
90% offered a salary of more than £29,600 £30,200 £29,250
10% offered a salary of more than £49,000 £70,000 £52,500
UK excluding London average salary £30,000 £28,000 £28,500
% change year-on-year
+7.14% -1.75%
Technical Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10077 10771 10831
As % of all permanent IT jobs located in the City of London 93.59% 92.94% 94.31%
Number of salaries quoted 8819 9263 9820
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Salary Trend in the City of London

Technical Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 24 December 2014.

Technical Support Analyst Salary Histogram in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 24 December 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 67 (77.91%) Windows
2 63 (73.26%) Microsoft
3 55 (63.95%) ITIL
4 45 (52.33%) Windows Server 2008
5 42 (48.84%) Finance
6 39 (45.35%) Active Directory
7 31 (36.05%) SQL
7 31 (36.05%) Windows 7
8 29 (33.72%) Citrix
9 26 (30.23%) SQL Server
10 25 (29.07%) Windows Server 2003
10 25 (29.07%) Degree
11 23 (26.74%) VMware
12 21 (24.42%) MCSA
12 21 (24.42%) Microsoft Certification
13 20 (23.26%) IIS
13 20 (23.26%) Cisco
14 19 (22.09%) SQL Server 2005
14 19 (22.09%) SQL Server 2008
15 18 (20.93%) Cisco Certification
16 17 (19.77%) MCSE
16 17 (19.77%) Open Text
17 15 (17.44%) Analytical Skills
18 13 (15.12%) MS Office
18 13 (15.12%) Towers Watson Igloo
19 12 (13.95%) Time Management
20 11 (12.79%) System Testing
20 11 (12.79%) Root Cause Analysis
21 10 (11.63%) UNIX
22 9 (10.47%) MS Excel

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 24 December 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (23.26%) IIS
2 8 (9.30%) MS Exchange
3 6 (6.98%) SharePoint
4 4 (4.65%) Lync
4 4 (4.65%) Blackberry Enterprise Server
5 3 (3.49%) Exchange Server 2010
6 2 (2.33%) Exchange Server 2013
6 2 (2.33%) Tomcat
7 1 (1.16%) MQSeries
7 1 (1.16%) WebSphere Application Server
7 1 (1.16%) JBoss
7 1 (1.16%) IBM Notes
7 1 (1.16%) Apache
7 1 (1.16%) ColdFusion
7 1 (1.16%) Exchange Server 2003
7 1 (1.16%) WebSphere
7 1 (1.16%) WorkSite
7 1 (1.16%) Exchange Server 2007
7 1 (1.16%) SharePoint 2010
Applications
1 13 (15.12%) MS Office
2 9 (10.47%) MS Excel
3 4 (4.65%) Spreadsheet
Business Applications
1 13 (15.12%) Towers Watson Igloo
2 3 (3.49%) Dynamics CRM
3 1 (1.16%) SunGard Stream Clearvision
3 1 (1.16%) IntelliMatch
3 1 (1.16%) PeopleSoft HRMS
Cloud Services
1 2 (2.33%) Office 365
Communications & Networking
1 9 (10.47%) TCP/IP
2 7 (8.14%) VPN
2 7 (8.14%) DNS
2 7 (8.14%) DHCP
3 5 (5.81%) LAN
3 5 (5.81%) WAN
4 4 (4.65%) SAN
4 4 (4.65%) Firewall
4 4 (4.65%) IP Telephony
4 4 (4.65%) Broadband
5 3 (3.49%) Internet
6 1 (1.16%) 3G
6 1 (1.16%) HTTP
Database & Business Intelligence
1 26 (30.23%) SQL Server
2 19 (22.09%) SQL Server 2005
2 19 (22.09%) SQL Server 2008
3 2 (2.33%) MySQL
4 1 (1.16%) Oracle Database
4 1 (1.16%) Relational Database
4 1 (1.16%) Oracle Database 11g
4 1 (1.16%) MS Access
4 1 (1.16%) RDBMS
4 1 (1.16%) InterSystems Cache
Development Applications
1 1 (1.16%) Eclipse
1 1 (1.16%) Subversion
General
1 42 (48.84%) Finance
2 9 (10.47%) Back Office
3 8 (9.30%) Front Office
4 7 (8.14%) Banking
5 5 (5.81%) Legal
6 4 (4.65%) Investment Banking
7 3 (3.49%) Marketing
7 3 (3.49%) Retail
8 2 (2.33%) Law
9 1 (1.16%) Advertising
Libraries, Frameworks & Software Standards
1 3 (3.49%) SOAP
1 3 (3.49%) XML
2 2 (2.33%) HTML
2 2 (2.33%) COM
3 1 (1.16%) DHTML
3 1 (1.16%) .NET
3 1 (1.16%) J2EE
3 1 (1.16%) ASP.NET
3 1 (1.16%) DOM
3 1 (1.16%) JMS
3 1 (1.16%) Middleware
3 1 (1.16%) FIX Protocol
Miscellaneous
1 15 (17.44%) Analytical Skills
2 5 (5.81%) Blackberry
3 3 (3.49%) Thin Client
3 3 (3.49%) Computer Science
3 3 (3.49%) Fat Client
4 2 (2.33%) Reference Data
4 2 (2.33%) Digital Media
4 2 (2.33%) Credit Risk
4 2 (2.33%) NHS
4 2 (2.33%) Management Information System
5 1 (1.16%) Grid Computing
5 1 (1.16%) Smartphone
5 1 (1.16%) Enterprise Software
5 1 (1.16%) Hedge funds
5 1 (1.16%) SWIFT
5 1 (1.16%) Video Conferencing
Operating Systems
1 67 (77.91%) Windows
2 45 (52.33%) Windows Server 2008
3 31 (36.05%) Windows 7
4 25 (29.07%) Windows Server 2003
5 10 (11.63%) UNIX
6 8 (9.30%) Linux
7 5 (5.81%) AIX
7 5 (5.81%) Windows Server 2012
8 4 (4.65%) Windows XP
8 4 (4.65%) Windows Vista
9 1 (1.16%) Red Hat Enterprise Linux
9 1 (1.16%) Solaris
Processes & Methodologies
1 55 (63.95%) ITIL
2 12 (13.95%) Time Management
3 11 (12.79%) System Testing
3 11 (12.79%) Root Cause Analysis
4 8 (9.30%) CRM
5 5 (5.81%) Problem Management
6 4 (4.65%) Disaster Recovery
7 3 (3.49%) Business Analysis
7 3 (3.49%) Incident Management
7 3 (3.49%) PRINCE2
8 2 (2.33%) PRINCE
8 2 (2.33%) BCP
8 2 (2.33%) Service Management
8 2 (2.33%) SWOT Analysis
8 2 (2.33%) Data Management
8 2 (2.33%) Software Engineering
8 2 (2.33%) Investment Management
8 2 (2.33%) Customer Engagement
8 2 (2.33%) Continuous Improvement
9 1 (1.16%) Analytics
Programming Languages
1 31 (36.05%) SQL
2 6 (6.98%) Java
3 3 (3.49%) VBA
4 2 (2.33%) JavaScript
4 2 (2.33%) Perl
5 1 (1.16%) PHP
5 1 (1.16%) PL/SQL
5 1 (1.16%) PeopleCode
5 1 (1.16%) Shell Script
5 1 (1.16%) MATLAB
5 1 (1.16%) PowerShell
5 1 (1.16%) ActionScript 2.0
5 1 (1.16%) ActionScript
5 1 (1.16%) C#
Qualifications
1 25 (29.07%) Degree
2 21 (24.42%) MCSA
2 21 (24.42%) Microsoft Certification
3 18 (20.93%) Cisco Certification
4 17 (19.77%) MCSE
5 9 (10.47%) Citrix Certification
6 3 (3.49%) MCP
7 1 (1.16%) CCNA
7 1 (1.16%) MCDST
7 1 (1.16%) Six Sigma Green Belt
Quality Assurance & Compliance
1 2 (2.33%) ISO/IEC 27001
1 2 (2.33%) Data Quality
2 1 (1.16%) SLA
2 1 (1.16%) Solvency II
System Software
1 39 (45.35%) Active Directory
2 4 (4.65%) VMware Infrastructure
2 4 (4.65%) Hyper-V
3 3 (3.49%) VMware ESX
3 3 (3.49%) XenDesktop
4 2 (2.33%) vSphere
4 2 (2.33%) XenApp
5 1 (1.16%) Microsoft App-V
Systems Management
1 3 (3.49%) WSUS
2 1 (1.16%) SCCM
2 1 (1.16%) SCOM
2 1 (1.16%) SCVMM
2 1 (1.16%) SCSM
2 1 (1.16%) NetBackup
Vendors
1 63 (73.26%) Microsoft
2 29 (33.72%) Citrix
3 23 (26.74%) VMware
4 20 (23.26%) Cisco
5 17 (19.77%) Open Text
6 8 (9.30%) Reuters
6 8 (9.30%) Bloomberg
7 4 (4.65%) Oracle
8 3 (3.49%) Fidessa
8 3 (3.49%) HP
8 3 (3.49%) Dell
9 2 (2.33%) Apple
10 1 (1.16%) Siemens
10 1 (1.16%) Lotus
10 1 (1.16%) Red Hat
10 1 (1.16%) Sun
10 1 (1.16%) Sybase
10 1 (1.16%) PeopleSoft
10 1 (1.16%) IBM
10 1 (1.16%) AppSense
City, London
Ashdown IT
Salary: £35000 - £38000 per annum
Posted: 5 days ago
City, London
Stridon Limited
Salary: Up to £30,000 per annum See job description for further information
Posted: 26 days ago