The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 275 300 321
Rank change year-on-year
+25 +21
Permanent jobs requiring a Technical Support Analyst 43 21 19
As % of all permanent IT jobs located in the City of London 0.37% 0.18% 0.15%
As % of the Job Titles category 0.40% 0.19% 0.16%
Number of salaries quoted 33 20 19
Average salary £39,000 £38,000 £45,000
Average salary % change year-on-year
+2.63% -15.55%
90% offered a salary of more than £30,000 £29,600 £25,700
10% offered a salary of more than £50,000 £43,000 £55,000
UK excluding London average salary £25,000 £30,250 £27,000
% change year-on-year
-17.35% +12.03%
Technical Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10663 10863 11830
As % of all permanent IT jobs located in the City of London 92.88% 93.15% 93.91%
Number of salaries quoted 8999 9536 10851
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Salary Trend in the City of London

Technical Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 18 September 2014.

Technical Support Analyst Salary Histogram in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 18 September 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 35 (60.34%) Finance
2 32 (55.17%) Microsoft
3 29 (50.00%) Windows
4 28 (48.28%) ITIL
5 21 (36.21%) Citrix
6 19 (32.76%) Degree
7 17 (29.31%) VMware
7 17 (29.31%) SQL
8 16 (27.59%) Active Directory
9 15 (25.86%) UNIX
10 13 (22.41%) Microsoft Certification
10 13 (22.41%) Windows Server 2008
11 12 (20.69%) MCSA
12 11 (18.97%) Oracle
12 11 (18.97%) Linux
12 11 (18.97%) Time Management
12 11 (18.97%) Analytical Skills
13 10 (17.24%) Problem Management
13 10 (17.24%) SQL Server
13 10 (17.24%) Cisco
14 9 (15.52%) MCSE
15 8 (13.79%) MS Exchange
15 8 (13.79%) TCP/IP
15 8 (13.79%) Cisco Certification
15 8 (13.79%) Open Text
16 7 (12.07%) DHCP
16 7 (12.07%) DNS
17 6 (10.34%) MS Excel
17 6 (10.34%) CRM
17 6 (10.34%) Java

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 18 September 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (13.79%) MS Exchange
2 6 (10.34%) Lync
3 5 (8.62%) SharePoint
4 3 (5.17%) Exchange Server 2010
5 2 (3.45%) ColdFusion
5 2 (3.45%) Tomcat
5 2 (3.45%) Tuxedo
5 2 (3.45%) MQSeries
5 2 (3.45%) IIS
5 2 (3.45%) WebSphere
5 2 (3.45%) Exchange Server 2003
6 1 (1.72%) Exchange Server 2007
6 1 (1.72%) WorkSite
6 1 (1.72%) Exchange Server 2013
6 1 (1.72%) WebSphere Application Server
6 1 (1.72%) Apache
6 1 (1.72%) Blackberry Enterprise Server
Applications
1 6 (10.34%) MS Excel
1 6 (10.34%) MS Office
2 1 (1.72%) Spreadsheet
Business Applications
1 4 (6.90%) Oracle Applications
1 4 (6.90%) Dynamics CRM
2 3 (5.17%) Oracle General Ledger
2 3 (5.17%) Oracle EBS R12
2 3 (5.17%) Oracle Payables
2 3 (5.17%) Oracle Receivables
2 3 (5.17%) Oracle Cash Management
2 3 (5.17%) Oracle Assets
2 3 (5.17%) Oracle Subledger Accounting
2 3 (5.17%) Oracle Financials
3 1 (1.72%) Towers Watson Igloo
3 1 (1.72%) SunGard Stream Clearvision
3 1 (1.72%) IntelliMatch
3 1 (1.72%) PeopleSoft HRMS
3 1 (1.72%) Oracle EBS
Communications & Networking
1 8 (13.79%) TCP/IP
2 7 (12.07%) DHCP
2 7 (12.07%) DNS
3 5 (8.62%) Firewall
3 5 (8.62%) Internet
4 4 (6.90%) SAN
4 4 (6.90%) WAN
4 4 (6.90%) LAN
5 3 (5.17%) VPN
6 1 (1.72%) SSL
6 1 (1.72%) HTTP
6 1 (1.72%) Broadband
6 1 (1.72%) VoIP
6 1 (1.72%) Wireless
Database & Business Intelligence
1 10 (17.24%) SQL Server
2 5 (8.62%) MySQL
3 3 (5.17%) Oracle BI Publisher
3 3 (5.17%) Oracle Reports
3 3 (5.17%) Oracle Discoverer
4 2 (3.45%) RDBMS
4 2 (3.45%) Relational Database
4 2 (3.45%) Oracle Database
4 2 (3.45%) InterSystems Cache
4 2 (3.45%) SQL Server 2008
4 2 (3.45%) Oracle Database 11g
5 1 (1.72%) SQL Server 2005
5 1 (1.72%) MS Access
Development Applications
1 3 (5.17%) Oracle Forms
General
1 35 (60.34%) Finance
2 6 (10.34%) Banking
3 4 (6.90%) Investment Banking
4 3 (5.17%) Marketing
4 3 (5.17%) Financial Institution
4 3 (5.17%) Legal
5 2 (3.45%) Advertising
5 2 (3.45%) Law
5 2 (3.45%) Front Office
5 2 (3.45%) Back Office
6 1 (1.72%) Retail
6 1 (1.72%) International Banking
6 1 (1.72%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (8.62%) SOAP
1 5 (8.62%) XML
2 3 (5.17%) HTML
3 2 (3.45%) JMS
3 2 (3.45%) .NET
3 2 (3.45%) DHTML
3 2 (3.45%) DOM
3 2 (3.45%) ASP.NET
3 2 (3.45%) COM
4 1 (1.72%) Software Packaging
4 1 (1.72%) J2EE
4 1 (1.72%) Middleware
Miscellaneous
1 11 (18.97%) Analytical Skills
2 3 (5.17%) Computer Science
3 2 (3.45%) Foreign Exchange (FX)
3 2 (3.45%) Management Information System
3 2 (3.45%) Hedge funds
3 2 (3.45%) Enterprise Software
4 1 (1.72%) SWIFT
4 1 (1.72%) Grid Computing
4 1 (1.72%) Replication
Operating Systems
1 29 (50.00%) Windows
2 15 (25.86%) UNIX
3 13 (22.41%) Windows Server 2008
4 11 (18.97%) Linux
5 5 (8.62%) AIX
5 5 (8.62%) Windows Server 2003
6 4 (6.90%) Windows Vista
6 4 (6.90%) Windows 7
7 2 (3.45%) Windows XP
7 2 (3.45%) Solaris
7 2 (3.45%) Red Hat Enterprise Linux
8 1 (1.72%) Windows Server 2012
Processes & Methodologies
1 28 (48.28%) ITIL
2 11 (18.97%) Time Management
3 10 (17.24%) Problem Management
4 6 (10.34%) CRM
4 6 (10.34%) Incident Management
5 5 (8.62%) Disaster Recovery
6 4 (6.90%) Migration
6 4 (6.90%) PRINCE2
7 3 (5.17%) Data Migration
7 3 (5.17%) Business Analysis
7 3 (5.17%) ETL
7 3 (5.17%) Business Intelligence
7 3 (5.17%) ERP
8 2 (3.45%) Six Sigma
8 2 (3.45%) BCP
8 2 (3.45%) PRINCE
8 2 (3.45%) Service Management
8 2 (3.45%) Performance Tuning
8 2 (3.45%) Performance Monitoring
8 2 (3.45%) SWOT Analysis
Programming Languages
1 17 (29.31%) SQL
2 6 (10.34%) Java
3 5 (8.62%) PL/SQL
4 3 (5.17%) JavaScript
4 3 (5.17%) VBA
5 2 (3.45%) Perl
5 2 (3.45%) PHP
5 2 (3.45%) C++
6 1 (1.72%) PowerShell
6 1 (1.72%) ActionScript 2.0
6 1 (1.72%) ActionScript
6 1 (1.72%) PeopleCode
6 1 (1.72%) MATLAB
6 1 (1.72%) Shell Script
Qualifications
1 19 (32.76%) Degree
2 13 (22.41%) Microsoft Certification
3 12 (20.69%) MCSA
4 9 (15.52%) MCSE
5 8 (13.79%) Cisco Certification
6 4 (6.90%) MCP
7 2 (3.45%) Six Sigma Green Belt
Quality Assurance & Compliance
1 3 (5.17%) SLA
2 2 (3.45%) ISO/IEC 27001
3 1 (1.72%) Solvency II
System Software
1 16 (27.59%) Active Directory
2 6 (10.34%) VMware Infrastructure
2 6 (10.34%) XenApp
3 5 (8.62%) VMware ESX
3 5 (8.62%) Microsoft App-V
4 4 (6.90%) Hyper-V
5 3 (5.17%) vSphere
5 3 (5.17%) XenDesktop
6 1 (1.72%) EMC RecoverPoint
Systems Management
1 5 (8.62%) WSUS
2 3 (5.17%) NetBackup
3 2 (3.45%) SCOM
4 1 (1.72%) SCCM
Vendors
1 32 (55.17%) Microsoft
2 21 (36.21%) Citrix
3 17 (29.31%) VMware
4 11 (18.97%) Oracle
5 10 (17.24%) Cisco
6 8 (13.79%) Open Text
7 5 (8.62%) AppSense
7 5 (8.62%) HP
7 5 (8.62%) Reuters
7 5 (8.62%) Bloomberg
8 4 (6.90%) Dell
9 3 (5.17%) Pegasus
10 2 (3.45%) Red Hat
10 2 (3.45%) IBM
10 2 (3.45%) JBoss
10 2 (3.45%) Twitter
11 1 (1.72%) SolarWinds
11 1 (1.72%) Altiris
11 1 (1.72%) Brady
11 1 (1.72%) Portware
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 6 days ago
City, London
Ashdown IT
Salary: £32000 - £38000 per annum + Benefits
Posted: 6 days ago
City of London
Sovereign Business Resources
Salary: £40000 - £50000 per annum + benefits
Posted: 21 days ago