The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 260 330 312
Rank change year-on-year
+70 -18
Permanent jobs requiring a Technical Support Analyst 47 13 23
As % of all permanent IT jobs located in the City of London 0.43% 0.11% 0.19%
As % of the Job Titles category 0.46% 0.11% 0.20%
Number of salaries quoted 36 13 22
Average salary £45,000 £50,000 £35,750
Average salary % change year-on-year
-10.00% +39.86%
90% offered a salary of more than £33,750 £33,100 £26,250
10% offered a salary of more than £49,000 £66,500 £45,000
UK excluding London average salary £29,500 £28,000 £27,750
% change year-on-year
+5.35% +0.90%
Technical Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10199 11319 11322
As % of all permanent IT jobs located in the City of London 93.80% 93.05% 94.12%
Number of salaries quoted 8872 9726 10318
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,900 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Salary Trend in the City of London

Technical Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 26 November 2014.

Technical Support Analyst Salary Histogram in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 26 November 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 59 (71.08%) Windows
2 58 (69.88%) Microsoft
3 51 (61.45%) ITIL
4 45 (54.22%) Finance
5 39 (46.99%) Windows Server 2008
6 33 (39.76%) Citrix
6 33 (39.76%) Active Directory
7 29 (34.94%) SQL
8 27 (32.53%) Degree
9 25 (30.12%) Windows 7
10 23 (27.71%) VMware
11 22 (26.51%) SQL Server
12 20 (24.10%) MCSA
12 20 (24.10%) Microsoft Certification
12 20 (24.10%) Windows Server 2003
13 19 (22.89%) Cisco
14 16 (19.28%) IIS
14 16 (19.28%) MCSE
14 16 (19.28%) Cisco Certification
14 16 (19.28%) Open Text
15 15 (18.07%) SQL Server 2008
15 15 (18.07%) SQL Server 2005
16 14 (16.87%) Analytical Skills
17 13 (15.66%) UNIX
18 11 (13.25%) Time Management
19 10 (12.05%) Towers Watson Igloo
19 10 (12.05%) Linux
20 9 (10.84%) TCP/IP
20 9 (10.84%) Problem Management
21 8 (9.64%) Banking

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 26 November 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (19.28%) IIS
2 8 (9.64%) MS Exchange
3 7 (8.43%) SharePoint
4 5 (6.02%) Lync
5 4 (4.82%) Blackberry Enterprise Server
6 3 (3.61%) Exchange Server 2010
7 2 (2.41%) Exchange Server 2013
7 2 (2.41%) ColdFusion
7 2 (2.41%) Tomcat
8 1 (1.20%) Tuxedo
8 1 (1.20%) MQSeries
8 1 (1.20%) WebSphere Application Server
8 1 (1.20%) JBoss
8 1 (1.20%) IBM Notes
8 1 (1.20%) Apache
8 1 (1.20%) Exchange Server 2003
8 1 (1.20%) WebSphere
8 1 (1.20%) WorkSite
8 1 (1.20%) Exchange Server 2007
8 1 (1.20%) SharePoint 2010
Applications
1 8 (9.64%) MS Office
1 8 (9.64%) MS Excel
2 3 (3.61%) Spreadsheet
Business Applications
1 10 (12.05%) Towers Watson Igloo
2 4 (4.82%) Dynamics CRM
3 1 (1.20%) Oracle General Ledger
3 1 (1.20%) Oracle EBS R12
3 1 (1.20%) SunGard Stream Clearvision
3 1 (1.20%) IntelliMatch
3 1 (1.20%) Oracle Payables
3 1 (1.20%) Oracle Receivables
3 1 (1.20%) Oracle Cash Management
3 1 (1.20%) Oracle Assets
3 1 (1.20%) Oracle Subledger Accounting
3 1 (1.20%) Oracle Financials
3 1 (1.20%) PeopleSoft HRMS
3 1 (1.20%) Oracle Applications
Cloud Services
1 1 (1.20%) Office 365
Communications & Networking
1 9 (10.84%) TCP/IP
2 7 (8.43%) DNS
2 7 (8.43%) DHCP
3 6 (7.23%) VPN
4 5 (6.02%) LAN
4 5 (6.02%) WAN
4 5 (6.02%) Internet
5 4 (4.82%) Firewall
5 4 (4.82%) IP Telephony
5 4 (4.82%) SAN
6 3 (3.61%) Broadband
7 1 (1.20%) 3G
7 1 (1.20%) HTTP
Database & Business Intelligence
1 22 (26.51%) SQL Server
2 15 (18.07%) SQL Server 2008
2 15 (18.07%) SQL Server 2005
3 4 (4.82%) MySQL
4 1 (1.20%) Oracle Database 11g
4 1 (1.20%) Oracle Database
4 1 (1.20%) Oracle BI Publisher
4 1 (1.20%) Relational Database
4 1 (1.20%) Oracle Reports
4 1 (1.20%) MS Access
4 1 (1.20%) Oracle Discoverer
4 1 (1.20%) RDBMS
4 1 (1.20%) InterSystems Cache
Development Applications
1 1 (1.20%) Oracle Forms
1 1 (1.20%) Eclipse
1 1 (1.20%) Subversion
General
1 45 (54.22%) Finance
2 8 (9.64%) Banking
2 8 (9.64%) Back Office
3 7 (8.43%) Front Office
4 5 (6.02%) Investment Banking
5 3 (3.61%) Legal
6 2 (2.41%) Law
7 1 (1.20%) Financial Institution
7 1 (1.20%) Advertising
7 1 (1.20%) Retail
7 1 (1.20%) Marketing
Libraries, Frameworks & Software Standards
1 5 (6.02%) SOAP
1 5 (6.02%) XML
2 3 (3.61%) HTML
3 2 (2.41%) .NET
3 2 (2.41%) ASP.NET
3 2 (2.41%) COM
3 2 (2.41%) DOM
3 2 (2.41%) DHTML
4 1 (1.20%) JMS
4 1 (1.20%) Middleware
4 1 (1.20%) FIX Protocol
4 1 (1.20%) J2EE
Miscellaneous
1 14 (16.87%) Analytical Skills
2 5 (6.02%) Blackberry
3 4 (4.82%) Computer Science
4 3 (3.61%) Fat Client
4 3 (3.61%) Thin Client
5 2 (2.41%) Management Information System
6 1 (1.20%) Grid Computing
6 1 (1.20%) Foreign Exchange (FX)
6 1 (1.20%) Hedge funds
6 1 (1.20%) SWIFT
6 1 (1.20%) Enterprise Software
Operating Systems
1 59 (71.08%) Windows
2 39 (46.99%) Windows Server 2008
3 25 (30.12%) Windows 7
4 20 (24.10%) Windows Server 2003
5 13 (15.66%) UNIX
6 10 (12.05%) Linux
7 5 (6.02%) AIX
8 4 (4.82%) Windows Vista
8 4 (4.82%) Windows Server 2012
9 3 (3.61%) Windows XP
10 2 (2.41%) Red Hat Enterprise Linux
11 1 (1.20%) Solaris
Processes & Methodologies
1 51 (61.45%) ITIL
2 11 (13.25%) Time Management
3 9 (10.84%) Problem Management
4 8 (9.64%) Root Cause Analysis
4 8 (9.64%) System Testing
5 7 (8.43%) CRM
6 5 (6.02%) Disaster Recovery
6 5 (6.02%) Incident Management
7 4 (4.82%) PRINCE2
8 3 (3.61%) Business Analysis
9 2 (2.41%) Software Engineering
9 2 (2.41%) Migration
9 2 (2.41%) PRINCE
9 2 (2.41%) Six Sigma
9 2 (2.41%) BCP
9 2 (2.41%) Service Management
9 2 (2.41%) SWOT Analysis
9 2 (2.41%) Investment Management
10 1 (1.20%) Analytics
10 1 (1.20%) Performance Tuning
Programming Languages
1 29 (34.94%) SQL
2 7 (8.43%) Java
3 3 (3.61%) JavaScript
3 3 (3.61%) VBA
4 2 (2.41%) Perl
4 2 (2.41%) PHP
4 2 (2.41%) PL/SQL
5 1 (1.20%) ActionScript
5 1 (1.20%) C#
5 1 (1.20%) C++
5 1 (1.20%) PeopleCode
5 1 (1.20%) Shell Script
5 1 (1.20%) MATLAB
5 1 (1.20%) PowerShell
5 1 (1.20%) ActionScript 2.0
Qualifications
1 27 (32.53%) Degree
2 20 (24.10%) Microsoft Certification
2 20 (24.10%) MCSA
3 16 (19.28%) MCSE
3 16 (19.28%) Cisco Certification
4 8 (9.64%) Citrix Certification
5 4 (4.82%) MCP
6 2 (2.41%) Six Sigma Green Belt
Quality Assurance & Compliance
1 2 (2.41%) SLA
1 2 (2.41%) ISO/IEC 27001
2 1 (1.20%) Solvency II
System Software
1 33 (39.76%) Active Directory
2 6 (7.23%) XenApp
3 5 (6.02%) Microsoft App-V
3 5 (6.02%) VMware Infrastructure
3 5 (6.02%) Hyper-V
4 4 (4.82%) VMware ESX
5 3 (3.61%) XenDesktop
6 2 (2.41%) vSphere
Systems Management
1 4 (4.82%) WSUS
2 1 (1.20%) SCCM
2 1 (1.20%) SCOM
2 1 (1.20%) SCVMM
2 1 (1.20%) SCSM
2 1 (1.20%) NetBackup
Vendors
1 58 (69.88%) Microsoft
2 33 (39.76%) Citrix
3 23 (27.71%) VMware
4 19 (22.89%) Cisco
5 16 (19.28%) Open Text
6 8 (9.64%) Reuters
6 8 (9.64%) Bloomberg
7 6 (7.23%) Oracle
8 5 (6.02%) AppSense
9 4 (4.82%) HP
9 4 (4.82%) Dell
10 3 (3.61%) Fidessa
11 2 (2.41%) Twitter
11 2 (2.41%) Red Hat
12 1 (1.20%) Apple
12 1 (1.20%) Siemens
12 1 (1.20%) Pegasus
12 1 (1.20%) Lotus
12 1 (1.20%) Sun
12 1 (1.20%) Sybase
City of London
Real Staffing
Salary: £35000 - £40000 per annum + competitive
Posted: 15 days ago