The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 304 284 312
Rank change year-on-year
-20 +28
Permanent jobs requiring a Technical Support Analyst 25 34 17
As % of all permanent IT jobs located in the City of London 0.20% 0.28% 0.13%
As % of the Job Titles category 0.22% 0.30% 0.14%
Number of salaries quoted 20 31 17
Average salary £39,500 £40,000 £45,000
Average salary % change year-on-year
-1.25% -11.11%
90% offered a salary of more than £29,600 £30,000 £25,400
10% offered a salary of more than £55,000 £65,000 £55,000
UK excluding London average salary £30,000 £29,000 £28,500
% change year-on-year
+3.44% +1.75%
Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
11435 11158 12229
As % of all permanent IT jobs located in the City of London 92.24% 93.21% 93.88%
Number of salaries quoted 9588 9777 11149
Average salary £52,500 £53,000 £55,000
Average salary % change year-on-year
-0.94% -3.63%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £78,850 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support Analyst
London

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Salary Trend in the City of London

Technical Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 25 July 2014.

Technical Support Analyst Salary Histogram in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 25 July 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 25 (54.35%) Finance
2 18 (39.13%) SQL
3 17 (36.96%) UNIX
3 17 (36.96%) Microsoft
4 14 (30.43%) Oracle
5 12 (26.09%) Windows
5 12 (26.09%) ITIL
5 12 (26.09%) Citrix
6 11 (23.91%) Banking
7 10 (21.74%) Java
7 10 (21.74%) Degree
7 10 (21.74%) Problem Management
8 9 (19.57%) Time Management
8 9 (19.57%) SQL Server
8 9 (19.57%) Active Directory
8 9 (19.57%) ETL
9 8 (17.39%) VMware
9 8 (17.39%) Linux
10 7 (15.22%) PL/SQL
10 7 (15.22%) MS Exchange
10 7 (15.22%) HP
10 7 (15.22%) Microsoft Certification
10 7 (15.22%) Oracle Applications
10 7 (15.22%) Financial Institution
11 6 (13.04%) VMware ESX
11 6 (13.04%) CRM
11 6 (13.04%) WSUS
11 6 (13.04%) Marketing
12 5 (10.87%) Incident Management
12 5 (10.87%) VMware Infrastructure

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 25 July 2014, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (15.22%) MS Exchange
2 5 (10.87%) MQSeries
2 5 (10.87%) SharePoint
2 5 (10.87%) Lync
3 3 (6.52%) Exchange Server 2010
4 2 (4.35%) Tuxedo
4 2 (4.35%) ColdFusion
4 2 (4.35%) Exchange Server 2003
5 1 (2.17%) WebSphere
5 1 (2.17%) IBM Notes
Applications
1 5 (10.87%) MS Excel
2 3 (6.52%) MS Office
Business Applications
1 7 (15.22%) Oracle Applications
2 4 (8.70%) Oracle EBS
2 4 (8.70%) Dynamics CRM
3 3 (6.52%) Oracle General Ledger
3 3 (6.52%) Oracle EBS R12
3 3 (6.52%) Oracle Financials
3 3 (6.52%) Oracle Payables
3 3 (6.52%) Oracle Receivables
3 3 (6.52%) Oracle Cash Management
3 3 (6.52%) Oracle Assets
3 3 (6.52%) Oracle Subledger Accounting
4 1 (2.17%) LatentZero
4 1 (2.17%) Markit EDM
Cloud Services
1 1 (2.17%) Office 365
Communications & Networking
1 5 (10.87%) Firewall
2 4 (8.70%) Internet
3 3 (6.52%) SAN
4 1 (2.17%) Wireless
4 1 (2.17%) NAS
4 1 (2.17%) LDAP
4 1 (2.17%) VoIP
4 1 (2.17%) WAN
4 1 (2.17%) DHCP
4 1 (2.17%) TCP/IP
4 1 (2.17%) VPN
4 1 (2.17%) DNS
4 1 (2.17%) SSL
Database & Business Intelligence
1 9 (19.57%) SQL Server
2 5 (10.87%) MySQL
2 5 (10.87%) RDBMS
2 5 (10.87%) InterSystems Cache
2 5 (10.87%) Relational Database
3 3 (6.52%) Oracle BI Publisher
3 3 (6.52%) Oracle Discoverer
3 3 (6.52%) Oracle Reports
4 2 (4.35%) Oracle Database 11g
4 2 (4.35%) Oracle Database
5 1 (2.17%) SQL Server 2008
5 1 (2.17%) SQL Server Integration Services
5 1 (2.17%) Data Warehouse
Development Applications
1 3 (6.52%) Oracle Forms
General
1 25 (54.35%) Finance
2 11 (23.91%) Banking
3 7 (15.22%) Financial Institution
4 6 (13.04%) Marketing
5 5 (10.87%) Investment Banking
5 5 (10.87%) International Banking
6 2 (4.35%) Front Office
7 1 (2.17%) Telecoms
7 1 (2.17%) Law
7 1 (2.17%) Advertising
7 1 (2.17%) Retail
7 1 (2.17%) Russian Language
Libraries, Frameworks & Software Standards
1 5 (10.87%) JMS
2 4 (8.70%) SOAP
2 4 (8.70%) XML
3 3 (6.52%) HTML
4 2 (4.35%) .NET
4 2 (4.35%) ASP.NET
4 2 (4.35%) COM
4 2 (4.35%) DOM
4 2 (4.35%) DHTML
5 1 (2.17%) Software Packaging
5 1 (2.17%) J2EE
Miscellaneous
1 5 (10.87%) Hedge funds
2 4 (8.70%) Enterprise Software
3 2 (4.35%) Computer Science
3 2 (4.35%) Foreign Exchange (FX)
3 2 (4.35%) Management Information System
3 2 (4.35%) Replication
4 1 (2.17%) Clustering
4 1 (2.17%) Blackberry
Operating Systems
1 17 (36.96%) UNIX
2 12 (26.09%) Windows
3 8 (17.39%) Linux
4 4 (8.70%) AIX
4 4 (8.70%) Solaris
5 2 (4.35%) Windows XP
5 2 (4.35%) Red Hat Enterprise Linux
5 2 (4.35%) Windows 7
6 1 (2.17%) Windows 8
6 1 (2.17%) Windows Server 2003
6 1 (2.17%) Windows Server 2008
Processes & Methodologies
1 12 (26.09%) ITIL
2 10 (21.74%) Problem Management
3 9 (19.57%) Time Management
3 9 (19.57%) ETL
4 6 (13.04%) CRM
5 5 (10.87%) Incident Management
5 5 (10.87%) Database Tuning
5 5 (10.87%) Performance Tuning
6 4 (8.70%) SOA
6 4 (8.70%) PRINCE2
6 4 (8.70%) Disaster Recovery
7 3 (6.52%) Migration
7 3 (6.52%) Asset Management
7 3 (6.52%) Business Analysis
7 3 (6.52%) ERP
7 3 (6.52%) Business Intelligence
7 3 (6.52%) Data Migration
7 3 (6.52%) Investment Management
8 2 (4.35%) Root Cause Analysis
8 2 (4.35%) User Acceptance Testing
Programming Languages
1 18 (39.13%) SQL
2 10 (21.74%) Java
3 7 (15.22%) PL/SQL
4 3 (6.52%) JavaScript
5 2 (4.35%) PHP
5 2 (4.35%) C++
5 2 (4.35%) VBA
6 1 (2.17%) VB
Qualifications
1 10 (21.74%) Degree
2 7 (15.22%) Microsoft Certification
3 4 (8.70%) MCP
3 4 (8.70%) MCSA
4 3 (6.52%) MCSE
5 2 (4.35%) Six Sigma Green Belt
6 1 (2.17%) MCITP
Quality Assurance & Compliance
1 3 (6.52%) SLA
2 2 (4.35%) ISO/IEC 27001
System Software
1 9 (19.57%) Active Directory
2 6 (13.04%) VMware ESX
3 5 (10.87%) Microsoft App-V
3 5 (10.87%) VMware Infrastructure
3 5 (10.87%) XenApp
4 4 (8.70%) Hyper-V
5 2 (4.35%) XenDesktop
5 2 (4.35%) EMC RecoverPoint
5 2 (4.35%) vSphere
6 1 (2.17%) VMware GSX
Systems Management
1 6 (13.04%) WSUS
2 4 (8.70%) SCOM
3 3 (6.52%) NetBackup
4 1 (2.17%) SCCM
4 1 (2.17%) MOM
4 1 (2.17%) Systems Management Server (SMS)
4 1 (2.17%) Control-M
Vendors
1 17 (36.96%) Microsoft
2 14 (30.43%) Oracle
3 12 (26.09%) Citrix
4 8 (17.39%) VMware
5 7 (15.22%) HP
6 5 (10.87%) Dell
6 5 (10.87%) JBoss
6 5 (10.87%) AppSense
7 3 (6.52%) Pegasus
8 2 (4.35%) Red Hat
8 2 (4.35%) Cisco
8 2 (4.35%) IBM
8 2 (4.35%) EMC
8 2 (4.35%) Altiris
8 2 (4.35%) SolarWinds
8 2 (4.35%) Twitter
9 1 (2.17%) thinkFolio
9 1 (2.17%) Apple
9 1 (2.17%) Charles River
9 1 (2.17%) Toshiba
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