The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 264 294 283
Rank change year-on-year
+30 -11
Permanent jobs requiring a Technical Support Analyst 40 19 32
As % of all permanent IT jobs located in the City of London 0.40% 0.18% 0.29%
As % of the Job Titles category 0.42% 0.19% 0.31%
Number of salaries quoted 29 19 30
Average salary £45,000 £50,000 £38,750
Average salary % change year-on-year
-10.00% +29.03%
90% offered a salary of more than £28,000 £27,500 £26,000
10% offered a salary of more than £50,000 £70,000 £61,000
UK excluding London average salary £30,500 £27,500 £28,500
% change year-on-year
+10.90% -3.50%
Technical Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9457 9777 10266
As % of all permanent IT jobs located in the City of London 93.42% 92.92% 93.97%
Number of salaries quoted 8263 8353 9246
Average salary £55,000 £55,000 £51,500
Average salary % change year-on-year
- +6.79%
90% offered a salary of more than £32,501 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Salary Trend in the City of London

Technical Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 29 January 2015.

Technical Support Analyst Salary Histogram in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 29 January 2015, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 69 (81.18%) Windows
2 61 (71.76%) Microsoft
3 53 (62.35%) ITIL
4 47 (55.29%) Windows Server 2008
5 44 (51.76%) Finance
6 40 (47.06%) Active Directory
7 36 (42.35%) Windows 7
8 33 (38.82%) SQL
9 28 (32.94%) Windows Server 2003
10 26 (30.59%) SQL Server
11 23 (27.06%) Citrix
12 22 (25.88%) IIS
13 21 (24.71%) SQL Server 2005
13 21 (24.71%) Degree
13 21 (24.71%) SQL Server 2008
14 19 (22.35%) VMware
15 17 (20.00%) MCSA
15 17 (20.00%) Cisco Certification
15 17 (20.00%) Microsoft Certification
15 17 (20.00%) Cisco
16 16 (18.82%) MCSE
16 16 (18.82%) Open Text
17 15 (17.65%) Towers Watson Igloo
18 14 (16.47%) MS Office
19 13 (15.29%) Root Cause Analysis
19 13 (15.29%) System Testing
20 12 (14.12%) Analytical Skills
21 10 (11.76%) Reuters
21 10 (11.76%) Bloomberg
21 10 (11.76%) Front Office

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 29 January 2015, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (25.88%) IIS
2 6 (7.06%) Blackberry Enterprise Server
3 5 (5.88%) MS Exchange
4 3 (3.53%) Exchange Server 2010
5 2 (2.35%) Exchange Server 2013
5 2 (2.35%) SharePoint
5 2 (2.35%) Tomcat
5 2 (2.35%) IBM Notes
6 1 (1.18%) WebSphere
6 1 (1.18%) Exchange Server 2003
6 1 (1.18%) WebSphere Application Server
6 1 (1.18%) Apache
6 1 (1.18%) MQSeries
6 1 (1.18%) JBoss
6 1 (1.18%) SharePoint 2010
6 1 (1.18%) Lync
6 1 (1.18%) WorkSite
6 1 (1.18%) Exchange Server 2007
Applications
1 14 (16.47%) MS Office
2 7 (8.24%) MS Excel
3 5 (5.88%) Spreadsheet
Business Applications
1 15 (17.65%) Towers Watson Igloo
2 1 (1.18%) PeopleSoft HRMS
2 1 (1.18%) SunGard Stream Clearvision
2 1 (1.18%) IntelliMatch
Cloud Services
1 2 (2.35%) Office 365
Communications & Networking
1 10 (11.76%) TCP/IP
2 8 (9.41%) VPN
3 7 (8.24%) DNS
3 7 (8.24%) DHCP
4 5 (5.88%) Firewall
4 5 (5.88%) Broadband
4 5 (5.88%) LAN
4 5 (5.88%) WAN
4 5 (5.88%) SAN
5 4 (4.71%) IP Telephony
6 1 (1.18%) 3G
6 1 (1.18%) Internet
6 1 (1.18%) HTTP
Database & Business Intelligence
1 26 (30.59%) SQL Server
2 21 (24.71%) SQL Server 2005
2 21 (24.71%) SQL Server 2008
3 1 (1.18%) InterSystems Cache
3 1 (1.18%) MS Access
3 1 (1.18%) RDBMS
3 1 (1.18%) Oracle Database 11g
3 1 (1.18%) Oracle Database
3 1 (1.18%) Relational Database
Development Applications
1 1 (1.18%) Subversion
1 1 (1.18%) VSS/SourceSafe
1 1 (1.18%) Eclipse
1 1 (1.18%) Team Foundation Server
General
1 44 (51.76%) Finance
2 10 (11.76%) Front Office
2 10 (11.76%) Back Office
3 8 (9.41%) Banking
4 5 (5.88%) Legal
4 5 (5.88%) Investment Banking
5 3 (3.53%) Marketing
5 3 (3.53%) Retail
6 2 (2.35%) Law
7 1 (1.18%) Advertising
7 1 (1.18%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (2.35%) FIX Protocol
2 1 (1.18%) Middleware
2 1 (1.18%) .NET
2 1 (1.18%) J2EE
2 1 (1.18%) SOAP
2 1 (1.18%) XML
2 1 (1.18%) HTML
2 1 (1.18%) JMS
Miscellaneous
1 12 (14.12%) Analytical Skills
2 8 (9.41%) Blackberry
3 3 (3.53%) Thin Client
3 3 (3.53%) Fat Client
4 2 (2.35%) Digital Media
4 2 (2.35%) Reference Data
4 2 (2.35%) Computer Science
4 2 (2.35%) Credit Risk
4 2 (2.35%) NHS
5 1 (1.18%) Smartphone
5 1 (1.18%) Grid Computing
5 1 (1.18%) Hedge funds
5 1 (1.18%) SWIFT
5 1 (1.18%) Video Conferencing
5 1 (1.18%) Enterprise Software
Operating Systems
1 69 (81.18%) Windows
2 47 (55.29%) Windows Server 2008
3 36 (42.35%) Windows 7
4 28 (32.94%) Windows Server 2003
5 10 (11.76%) UNIX
6 6 (7.06%) AIX
6 6 (7.06%) Linux
6 6 (7.06%) Windows Vista
6 6 (7.06%) Windows Server 2012
7 5 (5.88%) Windows XP
8 3 (3.53%) Windows 8
9 1 (1.18%) Solaris
Processes & Methodologies
1 53 (62.35%) ITIL
2 13 (15.29%) Root Cause Analysis
2 13 (15.29%) System Testing
3 8 (9.41%) Time Management
4 7 (8.24%) Problem Management
5 3 (3.53%) Stakeholder Management
5 3 (3.53%) CRM
6 2 (2.35%) Customer Engagement
6 2 (2.35%) Continuous Improvement
6 2 (2.35%) Data Management
6 2 (2.35%) Software Engineering
7 1 (1.18%) Asset Management
7 1 (1.18%) Load Balancing
7 1 (1.18%) Incident Management
7 1 (1.18%) Computer Forensics
7 1 (1.18%) Migration
7 1 (1.18%) Risk Management
7 1 (1.18%) Disaster Recovery
7 1 (1.18%) E-Commerce
7 1 (1.18%) ETL
Programming Languages
1 33 (38.82%) SQL
2 6 (7.06%) Java
3 2 (2.35%) C#
3 2 (2.35%) Perl
3 2 (2.35%) VBA
4 1 (1.18%) MATLAB
4 1 (1.18%) Shell Script
4 1 (1.18%) PL/SQL
4 1 (1.18%) ActionScript
4 1 (1.18%) JavaScript
4 1 (1.18%) PeopleCode
4 1 (1.18%) ActionScript 2.0
4 1 (1.18%) PowerShell
Qualifications
1 21 (24.71%) Degree
2 17 (20.00%) MCSA
2 17 (20.00%) Cisco Certification
2 17 (20.00%) Microsoft Certification
3 16 (18.82%) MCSE
4 9 (10.59%) Citrix Certification
5 1 (1.18%) MCDST
5 1 (1.18%) CCNA
Quality Assurance & Compliance
1 2 (2.35%) Data Quality
1 2 (2.35%) SLA
2 1 (1.18%) Solvency II
System Software
1 40 (47.06%) Active Directory
2 2 (2.35%) vSphere
2 2 (2.35%) Microsoft App-V
3 1 (1.18%) Hyper-V
3 1 (1.18%) XenApp
3 1 (1.18%) XenDesktop
3 1 (1.18%) VMware Infrastructure
Systems Management
1 3 (3.53%) SCCM
2 1 (1.18%) NetBackup
2 1 (1.18%) SCOM
2 1 (1.18%) SCVMM
2 1 (1.18%) SCSM
Vendors
1 61 (71.76%) Microsoft
2 23 (27.06%) Citrix
3 19 (22.35%) VMware
4 17 (20.00%) Cisco
5 16 (18.82%) Open Text
6 10 (11.76%) Reuters
6 10 (11.76%) Bloomberg
7 4 (4.71%) Oracle
8 3 (3.53%) Fidessa
8 3 (3.53%) Apple
9 2 (2.35%) Lotus
9 2 (2.35%) AppSense
10 1 (1.18%) Google
10 1 (1.18%) Brady
10 1 (1.18%) Portware
10 1 (1.18%) Sybase
10 1 (1.18%) PeopleSoft
10 1 (1.18%) Sun
10 1 (1.18%) Siemens
10 1 (1.18%) IBM
City, London
Miller Maxwell Ltd
Salary: From £50,000 to £65,000 per annum + Benefits + Bonus
Posted: 2 days ago
City, London
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum + excellent benefits
Posted: 3 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £42000 per annum + Competitive benefits package
Posted: 7 days ago