The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 253 291 318
Rank change year-on-year
+38 +27
Permanent jobs requiring a Technical Support Analyst 13 34 29
As % of all permanent IT jobs located in the City of London 0.18% 0.32% 0.23%
As % of the Job Titles category 0.19% 0.34% 0.25%
Number of salaries quoted 12 29 25
Average salary £37,500 £50,000 £55,000
Average salary % change year-on-year
-25.00% -9.09%
90% offered a salary of more than £28,200 £32,500 £35,700
10% offered a salary of more than £49,250 £55,000 £70,000
UK excluding London average salary £27,500 £26,000 £26,000
% change year-on-year
+5.76% -
Technical Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6754 10043 11758
As % of all permanent IT jobs located in the City of London 95.67% 95.17% 94.70%
Number of salaries quoted 6077 8521 9885
Average salary £56,000 £55,000 £52,500
Average salary % change year-on-year
+1.81% +4.76%
90% offered a salary of more than £34,000 £32,500 £32,000
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the City of London region.

Technical Support Analyst Salary Trend in the City of London

Technical Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the City of London region over the 3 months to 28 April 2016.

Technical Support Analyst Salary Histogram in the City of London

Technical Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 28 April 2016, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 14 (73.68%) Windows
2 8 (42.11%) Windows 7
3 7 (36.84%) ITIL
3 7 (36.84%) Microsoft
3 7 (36.84%) Active Directory
3 7 (36.84%) Blackberry
3 7 (36.84%) VMware
4 6 (31.58%) Cisco
4 6 (31.58%) Windows Server 2012
5 5 (26.32%) Windows Server
5 5 (26.32%) Windows Server 2008
6 4 (21.05%) ITIL V3
6 4 (21.05%) Degree
6 4 (21.05%) VPN
6 4 (21.05%) VoIP
6 4 (21.05%) Telecoms
6 4 (21.05%) Finance
7 3 (15.79%) Firewall
7 3 (15.79%) TCP/IP
7 3 (15.79%) Retail
7 3 (15.79%) Blackberry Enterprise Server
7 3 (15.79%) WAN
7 3 (15.79%) Citrix
7 3 (15.79%) MS Office
7 3 (15.79%) SQL
7 3 (15.79%) Linux
7 3 (15.79%) MS Exchange
7 3 (15.79%) LAN
7 3 (15.79%) SCCM
7 3 (15.79%) Document Management

Technical Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 28 April 2016, IT jobs across the City of London region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (15.79%) Blackberry Enterprise Server
1 3 (15.79%) MS Exchange
2 2 (10.53%) Apache
2 2 (10.53%) Exchange Server 2010
2 2 (10.53%) WebSphere
3 1 (5.26%) Exchange Server 2013
3 1 (5.26%) SharePoint
3 1 (5.26%) SharePoint 2013
3 1 (5.26%) Skype for Business
Applications
1 3 (15.79%) MS Office
Business Applications
1 1 (5.26%) assyst
Cloud Services
1 1 (5.26%) Mimecast
Communications & Networking
1 4 (21.05%) VoIP
1 4 (21.05%) VPN
2 3 (15.79%) Firewall
2 3 (15.79%) LAN
2 3 (15.79%) TCP/IP
2 3 (15.79%) WAN
3 2 (10.53%) Internet
3 2 (10.53%) NAS
3 2 (10.53%) SAN
4 1 (5.26%) Ethernet
4 1 (5.26%) Fibre Channel
4 1 (5.26%) iSCSI
4 1 (5.26%) MPLS
4 1 (5.26%) Skype
4 1 (5.26%) SNMP
4 1 (5.26%) VLAN
Database & Business Intelligence
1 2 (10.53%) DB2
1 2 (10.53%) SQL Server
2 1 (5.26%) SQL Server 2012
General
1 4 (21.05%) Finance
1 4 (21.05%) Telecoms
2 3 (15.79%) Retail
3 1 (5.26%) Back Office
3 1 (5.26%) Banking
3 1 (5.26%) Legal
Libraries, Frameworks & Software Standards
1 1 (5.26%) J2EE
Miscellaneous
1 7 (36.84%) Blackberry
2 3 (15.79%) iPhone
3 2 (10.53%) iPad
3 2 (10.53%) Smartphone
4 1 (5.26%) BYOD
4 1 (5.26%) Clustering
4 1 (5.26%) Computer Science
4 1 (5.26%) Fintech
4 1 (5.26%) Foreign Exchange (FX)
4 1 (5.26%) Mathematics
4 1 (5.26%) Physics
4 1 (5.26%) SWIFT
4 1 (5.26%) User Experience
Operating Systems
1 14 (73.68%) Windows
2 8 (42.11%) Windows 7
3 6 (31.58%) Windows Server 2012
4 5 (26.32%) Windows Server
4 5 (26.32%) Windows Server 2008
5 3 (15.79%) Linux
6 2 (10.53%) AIX
6 2 (10.53%) Windows 8
7 1 (5.26%) Solaris
7 1 (5.26%) Unix
7 1 (5.26%) Windows 10
Processes & Methodologies
1 7 (36.84%) ITIL
2 4 (21.05%) ITIL V3
3 3 (15.79%) Document Management
4 2 (10.53%) Capacity Management
4 2 (10.53%) Incident Management
4 2 (10.53%) Load Balancing
4 2 (10.53%) Service Management
5 1 (5.26%) Anti-Money Laundering
5 1 (5.26%) Change Management
5 1 (5.26%) Continuous Improvement
5 1 (5.26%) Data Protection
5 1 (5.26%) Knowledge Management
5 1 (5.26%) KYC
5 1 (5.26%) Mobile Device Management
5 1 (5.26%) Performance Analysis
5 1 (5.26%) Project Management
Programming Languages
1 3 (15.79%) SQL
2 2 (10.53%) Java
2 2 (10.53%) Shell Script
Qualifications
1 4 (21.05%) Degree
2 2 (10.53%) CCNA
2 2 (10.53%) Cisco Certification
2 2 (10.53%) Security Cleared
3 1 (5.26%) MCP
3 1 (5.26%) MCSE
3 1 (5.26%) Microsoft Certification
Quality Assurance & Compliance
1 2 (10.53%) SLA
2 1 (5.26%) SEPA
System Software
1 7 (36.84%) Active Directory
2 2 (10.53%) Squid
Systems Management
1 3 (15.79%) SCCM
2 1 (5.26%) DameWare
2 1 (5.26%) Microsoft Data Protection Manager
Vendors
1 7 (36.84%) Microsoft
1 7 (36.84%) VMware
2 6 (31.58%) Cisco
3 3 (15.79%) Citrix
4 2 (10.53%) Becrypt
4 2 (10.53%) HP
4 2 (10.53%) IBM
4 2 (10.53%) iManage
5 1 (5.26%) Actimize
5 1 (5.26%) arcserve