The table below looks at the statistics for Service Management skills in IT contracts advertised for the Crawley region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 17 29 29
Rank change year-on-year
+12 0
Contract jobs citing Service Management 2 3 1
As % of all contract IT jobs located in Crawley 2.35% 1.67% 0.46%
As % of the Processes & Methodologies category 3.92% 2.03% 0.58%
Number of daily rates quoted 0 3 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
- £288 £425
Average daily rate % change year-on-year
- -32.35%
UK excluding London average daily rate £350 £358 £360
% change year-on-year
-2.09% -0.69%
Number of hourly rates quoted 1 0 0
Average hourly rate £16.00 - -
UK excluding London average hourly rate £15.00 £13.75 £15.25
% change year-on-year
+9.09% -9.83%
Service Management
West Sussex

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Crawley region.

Processes & Methodologies Category
Crawley
Contract IT job ads with a match in the
Processes & Methodologies category
51 148 172
As % of all contract IT jobs located in Crawley 60.00% 82.22% 79.63%
Number of daily rates quoted 29 75 140
Average daily rate £400 £400 £360
Average daily rate % change year-on-year
- +11.11%
90% offered a daily rate of more than £250 £325 £284
10% offered a daily rate of more than £530 £575 £480
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 9 15 2
Average hourly rate £16.00 £45.00 £36.00
Average hourly rate % change year-on-year
-64.44% +25.00%
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

Service Management
Jobs Demand Trend in Crawley

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Crawley region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Crawley

Service Management
Daily Rate Trend in Crawley

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Crawley region.

Service Management Daily Rate Trend in Crawley

Service Management
Hourly Rate Trend in Crawley

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Crawley region.

Service Management Hourly Rate Trend in Crawley

Service Management
Top 30 Related IT Skills in Crawley

For the 6 months to 24 October 2014, IT contractor jobs across the Crawley region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 8 (100.00%) ITIL
2 4 (50.00%) Windows
2 4 (50.00%) MS Excel
2 4 (50.00%) ITIL Certification
3 3 (37.50%) MS Office
3 3 (37.50%) Remedy
3 3 (37.50%) Microsoft
4 2 (25.00%) Active Directory
4 2 (25.00%) Dell
4 2 (25.00%) IBM Notes
4 2 (25.00%) Lotus Domino
4 2 (25.00%) Benchmarking
4 2 (25.00%) Lotus
4 2 (25.00%) Windows XP
4 2 (25.00%) MS PowerPoint
4 2 (25.00%) Windows 7
4 2 (25.00%) Windows Phone
4 2 (25.00%) Line Management
5 1 (12.50%) Enterprise Software
5 1 (12.50%) ServiceNow
5 1 (12.50%) SaaS
5 1 (12.50%) SharePoint 2010
5 1 (12.50%) SharePoint 2013
5 1 (12.50%) MCITP
5 1 (12.50%) Incident Management
5 1 (12.50%) Time Management
5 1 (12.50%) PCI DSS
5 1 (12.50%) SLA
5 1 (12.50%) CICS
5 1 (12.50%) Change Management

Service Management
Top Related IT Skills in Crawley by Category

For the 6 months to 24 October 2014, IT contractor jobs across the Crawley region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (25.00%) IBM Notes
1 2 (25.00%) Lotus Domino
2 1 (12.50%) SharePoint
2 1 (12.50%) CICS
2 1 (12.50%) SharePoint 2010
2 1 (12.50%) SharePoint 2013
2 1 (12.50%) IIS
Applications
1 4 (50.00%) MS Excel
2 3 (37.50%) MS Office
3 2 (25.00%) MS PowerPoint
Cloud Services
1 1 (12.50%) SaaS
Database & Business Intelligence
1 1 (12.50%) MySQL
1 1 (12.50%) SQL Server
General
1 1 (12.50%) Telecoms
1 1 (12.50%) Finance
Job Titles
1 4 (50.00%) Service Manager
2 3 (37.50%) Analyst
2 3 (37.50%) 2nd Line Support
3 2 (25.00%) Desktop Support
3 2 (25.00%) Desktop Analyst
3 2 (25.00%) Service Development Manager
3 2 (25.00%) 2nd Line Support Analyst
3 2 (25.00%) Service Design Manager
3 2 (25.00%) Development Manager
3 2 (25.00%) Support Analyst
3 2 (25.00%) Desktop Support Analyst
4 1 (12.50%) Service Desk Analyst
4 1 (12.50%) Applications Support Engineer
4 1 (12.50%) Support Engineer
4 1 (12.50%) Applications Support
4 1 (12.50%) Service Analyst
Libraries, Frameworks & Software Standards
1 1 (12.50%) LAMP
Miscellaneous
1 1 (12.50%) Enterprise Software
Operating Systems
1 4 (50.00%) Windows
2 2 (25.00%) Windows XP
2 2 (25.00%) Windows 7
2 2 (25.00%) Windows Phone
3 1 (12.50%) Windows NT
Processes & Methodologies
1 8 (100.00%) ITIL
2 2 (25.00%) Line Management
2 2 (25.00%) Benchmarking
3 1 (12.50%) Change Management
3 1 (12.50%) Incident Management
3 1 (12.50%) Time Management
3 1 (12.50%) CRM
3 1 (12.50%) ERP
Programming Languages
1 1 (12.50%) PHP
1 1 (12.50%) SQL
Qualifications
1 4 (50.00%) ITIL Certification
2 1 (12.50%) MCITP
2 1 (12.50%) Microsoft Certification
Quality Assurance & Compliance
1 1 (12.50%) SLA
1 1 (12.50%) PCI DSS
System Software
1 2 (25.00%) Active Directory
Vendors
1 3 (37.50%) Microsoft
1 3 (37.50%) Remedy
2 2 (25.00%) Dell
2 2 (25.00%) Lotus
3 1 (12.50%) ServiceNow