Help Desk Support Contracts in the East of England
 
Demand Trend Daily Rate Trend Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Help Desk Support
Rank 98 118 112
Rank change year-on-year
+20 -6
Contract jobs requiring a Help Desk Support 16 14 15
As % of all contract IT jobs located in the East of England 0.748% 0.474% 0.567%
As % of the Job Titles category 0.801% 0.505% 0.599%
Number of daily rates quoted 9 3 6
Average daily rate £100 £170 £90
Average daily rate % change year-on-year
-41.17% +88.88%
UK excluding London average daily rate £100 £138 £100
% change year-on-year
-27.27% +37.50%
Number of hourly rates quoted 5 7 6
Average hourly rate £11.00 £10.50 £15.50
Average hourly rate % change year-on-year
+4.76% -32.25%
90% offered a hourly rate of more than £10.70 £9.90 £11.75
10% offered a hourly rate of more than £12.80 £15.38 £28.50
UK excluding London average hourly rate £11.80 £11.50 £11.00
% change year-on-year
+2.60% +4.54%
All Job Titles
East of England
Contract IT job ads with a match in the
Job Titles category		 1998 2770 2506
As % of all contract IT jobs located in the East of England 93.41% 93.74% 94.78%
Number of daily rates quoted 1031 1297 1100
Average daily rate £340 £350 £350
Average daily rate % change year-on-year
-2.85% -
90% offered a daily rate of more than £195 £200 £200
10% offered a daily rate of more than £475 £463 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 244 280 320
Average hourly rate £22.66 £25.00 £19.00
Average hourly rate % change year-on-year
-9.36% +31.57%
90% offered a hourly rate of more than £11.00 £11.50 £11.20
10% offered a hourly rate of more than £42.25 £41.70 £37.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Help Desk Support Jobs Demand Trend

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the East of England region.

East of England Help Desk Support Daily Rate Trend

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the East of England region.

East of England Help Desk Support Hourly Rate Trend

Help Desk Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
Norfolk - 8 £100 -
Essex -5 4 £100 -41.17%
Hertfordshire +8 2 - -
Cambridgeshire +7 1 - -
Suffolk - 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 27 (84.38%) Windows
2 25 (78.13%) Active Directory
3 20 (62.50%) Windows XP
4 19 (59.38%) MS Office
5 16 (50.00%) MS Excel
6 15 (46.88%) Windows 7
7 11 (34.38%) ITIL
8 8 (25.00%) Microsoft
9 7 (21.88%) Citrix
10 5 (15.63%) Finance
11 4 (12.50%) Windows 2000
11 4 (12.50%) LAN
12 3 (9.375%) Systems Management Server (SMS)
12 3 (9.375%) Blackberry
12 3 (9.375%) Blackberry Enterprise Server
12 3 (9.375%) SLA
13 2 (6.250%) Windows Server 2008
13 2 (6.250%) Legal
13 2 (6.250%) Banking
13 2 (6.250%) MS PowerPoint
13 2 (6.250%) MS Exchange
13 2 (6.250%) Lotus
13 2 (6.250%) Apple
13 2 (6.250%) Lotus Notes
13 2 (6.250%) Windows Server 2003
13 2 (6.250%) Dell
13 2 (6.250%) Telecoms
14 1 (3.125%) Service Delivery
14 1 (3.125%) DHCP
14 1 (3.125%) VPN

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.375%) Blackberry Enterprise Server
2 2 (6.250%) MS Exchange
2 2 (6.250%) Lotus Notes
3 1 (3.125%) Exchange Server 2007
3 1 (3.125%) Exchange Server 2010
Applications
1 19 (59.38%) MS Office
2 16 (50.00%) MS Excel
3 2 (6.250%) MS PowerPoint
Communications & Networking
1 4 (12.50%) LAN
2 1 (3.125%) DHCP
2 1 (3.125%) VPN
2 1 (3.125%) DNS
General
1 5 (15.63%) Finance
2 2 (6.250%) Legal
2 2 (6.250%) Banking
2 2 (6.250%) Telecoms
Miscellaneous
1 3 (9.375%) Blackberry
2 1 (3.125%) EPoS
Operating Systems
1 27 (84.38%) Windows
2 20 (62.50%) Windows XP
3 15 (46.88%) Windows 7
4 4 (12.50%) Windows 2000
5 2 (6.250%) Windows Server 2008
5 2 (6.250%) Windows Server 2003
Processes & Methodologies
1 11 (34.38%) ITIL
2 1 (3.125%) Service Delivery
Qualifications
1 1 (3.125%) Security Cleared
Quality Assurance & Compliance
1 3 (9.375%) SLA
System Software
1 25 (78.13%) Active Directory
2 1 (3.125%) VMware Infrastructure
2 1 (3.125%) Hyper-V
Systems Management
1 3 (9.375%) Systems Management Server (SMS)
Vendors
1 8 (25.00%) Microsoft
2 7 (21.88%) Citrix
3 2 (6.250%) Lotus
3 2 (6.250%) Apple
3 2 (6.250%) Dell
4 1 (3.125%) VMware
Helpdesk / Servicedesk /1st Line support analyst
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013
Helpdesk / Servicedesk / Support Administrators
Peterborough, East Anglia
This role will include maintaining network accounts for over 5000 customers, providing network access to customers, installing packaged applications, performing routine security checks and tracking support calls to...
Rate: Negotiable
Posted: 14 May 2013
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Last Updated Friday 24 May 2013
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