The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 116 127 97
Rank change year-on-year
+11 -30
Contract jobs requiring a Help Desk Support 13 14 19
As % of all contract IT jobs located in the East of England 0.48% 0.47% 0.80%
As % of the Job Titles category 0.51% 0.50% 0.86%
Number of daily rates quoted 2 2 5
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£126 £100 £100
Average daily rate % change year-on-year
+26.25% -
UK excluding London average daily rate £128 £123 £105
% change year-on-year
+4.08% +16.66%
Number of hourly rates quoted 8 2 9
Average hourly rate £14.00 £12.00 £12.50
Average hourly rate % change year-on-year
+16.66% -4.00%
UK excluding London average hourly rate £13.00 £11.50 £11.25
% change year-on-year
+13.04% +2.22%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2553 2779 2208
As % of all contract IT jobs located in the East of England 94.35% 93.32% 93.40%
Number of daily rates quoted 1444 1553 1145
Average daily rate £400 £370 £350
Average daily rate % change year-on-year
+8.10% +5.71%
90% offered a daily rate of more than £200 £208 £190
10% offered a daily rate of more than £538 £500 £495
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 241 225 243
Average hourly rate £16.50 £22.00 £19.00
Average hourly rate % change year-on-year
-25.00% +15.78%
90% offered a hourly rate of more than £11.57 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £45.00 £40.00
UK excluding London average hourly rate £16.60 £17.00 £17.50
% change year-on-year
-2.35% -2.85%

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the East of England region.

Help Desk Support Daily Rate Trend in the East of England

Help Desk Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the East of England region.

Help Desk Support Hourly Rate Trend in the East of England

Help Desk Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire - 7 - -
Hertfordshire -3 2 - -
Suffolk - - - -
Bedfordshire - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 1 April 2015, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 13 (68.42%) Windows
2 12 (63.16%) Microsoft
3 9 (47.37%) Active Directory
3 9 (47.37%) ITIL
4 8 (42.11%) MS Office
4 8 (42.11%) Citrix
4 8 (42.11%) VMware
5 7 (36.84%) Windows 7
5 7 (36.84%) MS Excel
6 6 (31.58%) Blackberry
6 6 (31.58%) Windows 8
7 5 (26.32%) iPad
7 5 (26.32%) iPhone
8 4 (21.05%) Cisco
8 4 (21.05%) Windows XP
9 3 (15.79%) Windows Server 2003
9 3 (15.79%) Lotus
9 3 (15.79%) HP
9 3 (15.79%) Windows Server 2008
9 3 (15.79%) Windows Server 2012
10 2 (10.53%) XenApp
10 2 (10.53%) Android
10 2 (10.53%) Windows Vista
10 2 (10.53%) Windows 2000 Server
10 2 (10.53%) Dell
10 2 (10.53%) Adobe
10 2 (10.53%) CCNA
10 2 (10.53%) Cisco Certification
10 2 (10.53%) Apple
10 2 (10.53%) Project Management

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 1 April 2015, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.53%) MS Exchange
1 2 (10.53%) IBM Notes
2 1 (5.26%) SharePoint
2 1 (5.26%) Exchange Server 2010
2 1 (5.26%) Exchange Server 2003
Applications
1 8 (42.11%) MS Office
2 7 (36.84%) MS Excel
3 1 (5.26%) MS Project
3 1 (5.26%) MS Visio
3 1 (5.26%) Acrobat
3 1 (5.26%) MS PowerPoint
Communications & Networking
1 2 (10.53%) LAN
1 2 (10.53%) DHCP
1 2 (10.53%) TCP/IP
1 2 (10.53%) DNS
2 1 (5.26%) WAN
2 1 (5.26%) Wireless
Miscellaneous
1 6 (31.58%) Blackberry
2 5 (26.32%) iPad
2 5 (26.32%) iPhone
Operating Systems
1 13 (68.42%) Windows
2 7 (36.84%) Windows 7
3 6 (31.58%) Windows 8
4 4 (21.05%) Windows XP
5 3 (15.79%) Windows Server 2003
5 3 (15.79%) Windows Server 2008
5 3 (15.79%) Windows Server 2012
6 2 (10.53%) Android
6 2 (10.53%) Windows Vista
6 2 (10.53%) Windows 2000 Server
7 1 (5.26%) Linux
7 1 (5.26%) Windows 2000
Processes & Methodologies
1 9 (47.37%) ITIL
2 2 (10.53%) Project Management
3 1 (5.26%) Migration
Qualifications
1 2 (10.53%) CCNA
1 2 (10.53%) Cisco Certification
2 1 (5.26%) MCSE
2 1 (5.26%) MCP
2 1 (5.26%) Microsoft Certification
2 1 (5.26%) A+ Certification
System Software
1 9 (47.37%) Active Directory
2 2 (10.53%) XenApp
3 1 (5.26%) Firmware
Vendors
1 12 (63.16%) Microsoft
2 8 (42.11%) Citrix
2 8 (42.11%) VMware
3 4 (21.05%) Cisco
4 3 (15.79%) Lotus
4 3 (15.79%) HP
5 2 (10.53%) Dell
5 2 (10.53%) Adobe
5 2 (10.53%) Apple
6 1 (5.26%) Symantec
6 1 (5.26%) McAfee
6 1 (5.26%) ProCurve