The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 110 107 113
Rank change year-on-year
-3 +6
Contract jobs requiring a Help Desk Support 14 18 19
As % of all contract IT jobs located in the East of England 0.59% 0.70% 0.80%
As % of the Job Titles category 0.62% 0.73% 0.84%
Number of daily rates quoted 3 7 3
Average daily rate £145 £135 £100
Average daily rate % change year-on-year
+7.40% +35.00%
UK excluding London average daily rate £138 £135 £125
% change year-on-year
+1.85% +8.00%
Number of hourly rates quoted 10 9 12
Average hourly rate £12.25 £13.50 £12.00
Average hourly rate % change year-on-year
-9.25% +12.50%
90% offered a hourly rate of more than £6.86 £11.00 £11.05
10% offered a hourly rate of more than £16.50 £14.20 £17.00
UK excluding London average hourly rate £11.75 £12.00 £12.00
% change year-on-year
-2.08% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2271 2467 2261
As % of all contract IT jobs located in the East of England 95.30% 96.56% 95.00%
Number of daily rates quoted 1358 1464 1234
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £240 £188 £191
10% offered a daily rate of more than £550 £550 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 214 227 244
Average hourly rate £20.50 £16.50 £19.00
Average hourly rate % change year-on-year
+24.24% -13.15%
90% offered a hourly rate of more than £11.00 £10.50 £11.25
10% offered a hourly rate of more than £50.68 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the East of England region.

Help Desk Support Daily Rate Trend in the East of England

Help Desk Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the East of England region.

Help Desk Support Hourly Rate Trend in the East of England

Help Desk Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -4 5 - - 1
Cambridgeshire +10 3 £100 -
Suffolk - 3 £145 - 1
Hertfordshire +13 2 - - 3
Norfolk -13 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 9 February 2016, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 25 (69.44%) Windows
2 22 (61.11%) Active Directory
3 21 (58.33%) Windows 7
4 19 (52.78%) MS Office
5 17 (47.22%) Microsoft
6 13 (36.11%) MS Excel
7 12 (33.33%) Incident Management
7 12 (33.33%) Windows 8
8 11 (30.56%) Citrix
9 5 (13.89%) Sun
10 4 (11.11%) Remedy
10 4 (11.11%) Windows XP
11 2 (5.56%) Windows Server
11 2 (5.56%) Office 365
11 2 (5.56%) iPhone
11 2 (5.56%) Analytical Skills
11 2 (5.56%) MS Exchange
11 2 (5.56%) DHCP
11 2 (5.56%) TCP/IP
11 2 (5.56%) DNS
11 2 (5.56%) SQL
11 2 (5.56%) ITIL
11 2 (5.56%) Blackberry
11 2 (5.56%) Workflow
11 2 (5.56%) Legal
11 2 (5.56%) Release Management
11 2 (5.56%) Data Protection
12 1 (2.78%) Data Analysis
12 1 (2.78%) Retail
12 1 (2.78%) Remedy ITSM

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 9 February 2016, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.56%) MS Exchange
2 1 (2.78%) SharePoint
Applications
1 19 (52.78%) MS Office
2 13 (36.11%) MS Excel
Business Applications
1 1 (2.78%) Remedy ITSM
Cloud Services
1 2 (5.56%) Office 365
Communications & Networking
1 2 (5.56%) DHCP
1 2 (5.56%) DNS
1 2 (5.56%) TCP/IP
2 1 (2.78%) Internet
2 1 (2.78%) LAN
2 1 (2.78%) WAN
General
1 2 (5.56%) Legal
2 1 (2.78%) Retail
Miscellaneous
1 2 (5.56%) Analytical Skills
1 2 (5.56%) Blackberry
1 2 (5.56%) iPhone
2 1 (2.78%) Driving Licence
2 1 (2.78%) iPad
2 1 (2.78%) Video Conferencing
Operating Systems
1 25 (69.44%) Windows
2 21 (58.33%) Windows 7
3 12 (33.33%) Windows 8
4 4 (11.11%) Windows XP
5 2 (5.56%) Windows Server
6 1 (2.78%) Android
6 1 (2.78%) Windows Server 2008
6 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 12 (33.33%) Incident Management
2 2 (5.56%) Data Protection
2 2 (5.56%) ITIL
2 2 (5.56%) Release Management
2 2 (5.56%) Workflow
3 1 (2.78%) Data Analysis
3 1 (2.78%) ERP
3 1 (2.78%) ITSM
3 1 (2.78%) Migration
3 1 (2.78%) Mobile Device Management
3 1 (2.78%) Project Management
3 1 (2.78%) Service Management
Programming Languages
1 2 (5.56%) SQL
Qualifications
1 1 (2.78%) CCNA
1 1 (2.78%) Cisco Certification
1 1 (2.78%) Security Cleared
System Software
1 22 (61.11%) Active Directory
2 1 (2.78%) XenApp
Systems Management
1 1 (2.78%) SCCM
Vendors
1 17 (47.22%) Microsoft
2 11 (30.56%) Citrix
3 5 (13.89%) Sun
4 4 (11.11%) Remedy
5 1 (2.78%) Cisco
5 1 (2.78%) IFS
5 1 (2.78%) SAP
5 1 (2.78%) ServiceNow
5 1 (2.78%) VMware
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: Yesterday
Ipswich
Hays Specialist Recruitment Ltd
Rate: £9.00 - £11.00 per annum
Posted: 8 days ago