The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 141 115 114
Rank change year-on-year
-26 -1
Contract jobs requiring a Help Desk Support 4 9 25
As % of all contract IT jobs located in the East of England 0.13% 0.37% 0.80%
As % of the Job Titles category 0.14% 0.40% 0.85%
Number of daily rates quoted 2 4 7
Average daily rate
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£155 £133 £110
Average daily rate % change year-on-year
+16.98% +20.45%
90% offered a daily rate of more than £99 £90 £100
10% offered a daily rate of more than £211 £169 £164
UK excluding London average daily rate £120 £106 £111
% change year-on-year
+12.94% -4.49%
Number of hourly rates quoted 1 4 8
Average hourly rate £11.00 £11.78 £14.00
Average hourly rate % change year-on-year
-6.58% -15.89%
UK excluding London average hourly rate £12.50 £11.75 £13.00
% change year-on-year
+6.38% -9.61%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2928 2270 2955
As % of all contract IT jobs located in the East of England 93.49% 93.92% 94.62%
Number of daily rates quoted 1749 1132 1490
Average daily rate £375 £363 £338
Average daily rate % change year-on-year
+3.44% +7.40%
90% offered a daily rate of more than £200 £200 £185
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 224 211 339
Average hourly rate £20.50 £16.00 £22.50
Average hourly rate % change year-on-year
+28.12% -28.88%
90% offered a hourly rate of more than £11.00 £10.50 £11.19
10% offered a hourly rate of more than £39.05 £46.00 £40.00
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the East of England region.

Help Desk Support Daily Rate Trend in the East of England

Help Desk Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the East of England region over the 3 months to 27 August 2014.

Help Desk Support Daily Rate Histogram in the East of England

Help Desk Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the East of England region.

Help Desk Support Hourly Rate Trend in the East of England

Help Desk Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -3 1 - -
Essex -9 1 - -
Hertfordshire -14 1 £85 - 2
Bedfordshire - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 27 August 2014, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 12 (57.14%) MS Office
1 12 (57.14%) Windows
2 10 (47.62%) Windows XP
2 10 (47.62%) Active Directory
3 9 (42.86%) Citrix
3 9 (42.86%) Microsoft
4 8 (38.10%) ITIL
4 8 (38.10%) Windows 7
5 7 (33.33%) MS Excel
6 4 (19.05%) Remedy
6 4 (19.05%) MCP
6 4 (19.05%) MCSE
6 4 (19.05%) Microsoft Certification
6 4 (19.05%) A+ Certification
6 4 (19.05%) SLA
6 4 (19.05%) MS PowerPoint
7 3 (14.29%) OpenView
7 3 (14.29%) HP
7 3 (14.29%) Windows Server 2003
8 2 (9.52%) Service Management
9 1 (4.76%) Cacti
9 1 (4.76%) Nimsoft
9 1 (4.76%) Windows Server 2012
9 1 (4.76%) Opsview
9 1 (4.76%) Incident Management
9 1 (4.76%) Data Protection Act
9 1 (4.76%) Remedy ITSM
9 1 (4.76%) Release Management
9 1 (4.76%) Time Management
9 1 (4.76%) Data Protection

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 27 August 2014, IT contractor jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Applications
1 12 (57.14%) MS Office
2 7 (33.33%) MS Excel
3 4 (19.05%) MS PowerPoint
Business Applications
1 1 (4.76%) Remedy ITSM
Communications & Networking
1 1 (4.76%) ADSL
1 1 (4.76%) Broadband
1 1 (4.76%) Internet
1 1 (4.76%) Firewall
Database & Business Intelligence
1 1 (4.76%) MS Access
General
1 1 (4.76%) Finance
1 1 (4.76%) Publishing
Miscellaneous
1 1 (4.76%) Client/Server
1 1 (4.76%) Blackberry
1 1 (4.76%) Mainframe
1 1 (4.76%) Data Protection Act
Operating Systems
1 12 (57.14%) Windows
2 10 (47.62%) Windows XP
3 8 (38.10%) Windows 7
4 3 (14.29%) Windows Server 2003
5 1 (4.76%) Windows Server 2012
Processes & Methodologies
1 8 (38.10%) ITIL
2 2 (9.52%) Service Management
3 1 (4.76%) Data Analysis
3 1 (4.76%) Business Analysis
3 1 (4.76%) Knowledge Management
3 1 (4.76%) Incident Management
3 1 (4.76%) Release Management
3 1 (4.76%) Time Management
3 1 (4.76%) Data Protection
Qualifications
1 4 (19.05%) MCP
1 4 (19.05%) MCSE
1 4 (19.05%) Microsoft Certification
1 4 (19.05%) A+ Certification
Quality Assurance & Compliance
1 4 (19.05%) SLA
System Software
1 10 (47.62%) Active Directory
Systems Management
1 3 (14.29%) OpenView
2 1 (4.76%) Nagios
2 1 (4.76%) Cacti
2 1 (4.76%) Opsview
Vendors
1 9 (42.86%) Microsoft
1 9 (42.86%) Citrix
2 4 (19.05%) Remedy
3 3 (14.29%) HP
4 1 (4.76%) BMC
4 1 (4.76%) CA
4 1 (4.76%) Nimsoft
4 1 (4.76%) Cisco