East of England Helpdesk Support Contracts

This section looks at the demand for the Helpdesk Support role in IT contracts within the East of England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Helpdesk Support in their job title over the 3 months to 29 August 2008 with a comparison to the same period last year.

Help Desk Support
Location Aberdeen Ashton-under-Lyne Ayr Ayrshire Basildon Basingstoke Bath Bedford Bedfordshire Bellshill Berkshire Birmingham Blackpool Bournemouth Bradford Brighton Bristol Bromsgrove Buckinghamshire Cambridge Cambridgeshire Canterbury Cardiff Cheshire Chesterfield Chippenham City of London Colchester Coventry Crawley Dartford Derby Derbyshire Devon Dorset Dover East Midlands East of England East Sussex Eastleigh Edinburgh England Epsom Essex Exeter Farnham Fife Folkestone Gatwick Glasgow Guildford Halifax Hampshire Harrow Hastings Hertfordshire High Wycombe Highlands Hounslow Inverness Ipswich Kegworth Kent Knutsford Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London Luton Lutterworth Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newport North Lanarkshire North West North Yorkshire Northampton Northamptonshire Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Pontypool Poole Portsmouth Preston Reading Redditch Rugby Scotland Sheffield Slough Somerset South Ayrshire South East South Wales South West South Yorkshire Southampton Staffordshire Stockport Suffolk Surrey Taunton Torfaen UK Uxbridge Wakefield Wales Warrington Warwick Warwickshire Watford West Midlands West Sussex West Yorkshire Wiltshire Winchester Windsor Witham Woking Worcestershire York Yorkshire	3 months to 29 Aug 2008	Same period last year
Rank	97	103
Rank change on same period last year	+6
Matching contract IT job ads	42	51
As % of all UK contract IT job ads sampled	0.056 %	0.051 %
As % of the category below	1.217 %	1.110 %
Daily rates quoted	9	0
Average minimum daily rate	£79	-
Average daily rate	£79	-
% change on same period last year	-
Average maximum daily rate	£79	-
UK excluding London average daily rate	£98	£128
% change on same period last year	-23.38 %
Hourly rates quoted	13	17
Average minimum hourly rate	£12.07	£10.55
Average hourly rate	£12.65	£11.89
% change on same period last year	+6.42 %
Average maximum hourly rate	£13.24	£13.23
UK excluding London average hourly rate	£12.12	£11.98
% change on same period last year	+1.22 %
Job Titles East of England
Matching contract IT job ads	3451	4596
As % of all UK contract IT job ads sampled	4.600 %	4.585 %
Daily rates quoted	1085	1406
Average minimum daily rate	£331	£324
Average daily rate	£354	£343
% change on same period last year	+3.17 %
Average maximum daily rate	£376	£361
UK excluding London average daily rate	£356	£355
% change on same period last year	+0.30 %
Hourly rates quoted	454	636
Average minimum hourly rate	£22.18	£25.47
Average hourly rate	£23.66	£26.68
% change on same period last year	-11.30 %
Average maximum hourly rate	£25.15	£27.89
UK excluding London average hourly rate	£23.79	£25.66
% change on same period last year	-7.31 %
Helpdesk Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Support across the East of England region as a proportion of the total demand within the Job Titles category.

Helpdesk Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Support across the East of England region.

Helpdesk Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Helpdesk Support across the East of England region over the 3 months to 29 August 2008.

Helpdesk Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Support across the East of England region.

Helpdesk Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Support across the East of England region over the 3 months to 29 August 2008.

Helpdesk Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Helpdesk Support within the East of England region over the 3 months to 29 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Essex	0	16	£79	-
Cambridgeshire	+24	15	-	-
Hertfordshire	+15	6	-	-
Suffolk	+9	3	-	-
Bedfordshire	+10	3	-	-

Helpdesk Support England

Helpdesk Support
Top 30 Related IT Skills

For the 6 months to 29 August 2008, IT contractor jobs across the East of England region that cited Helpdesk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title.

1 50 (53.76 %) Windows 2 37 (39.78 %) MS Office 3 33 (35.48 %) Windows XP 4 25 (26.88 %) Microsoft 5 22 (23.66 %) MS Excel 6 20 (21.51 %) Microsoft Certification 7 19 (20.43 %) Active Directory 8 14 (15.05 %) MCP 9 12 (12.90 %) MS Exchange 9 12 (12.90 %) Windows 2000 9 12 (12.90 %) TCP/IP 10 10 (10.75 %) MCSE 11 8 (8.602 %) LAN 11 8 (8.602 %) SMS 11 8 (8.602 %) WAN

12 7 (7.527 %) VPN 12 7 (7.527 %) SLA 12 7 (7.527 %) Cisco 12 7 (7.527 %) Legal 12 7 (7.527 %) Windows Server 2003 13 6 (6.452 %) Exchange Server 2003 13 6 (6.452 %) Law 14 5 (5.376 %) Blackberry 14 5 (5.376 %) ITIL 14 5 (5.376 %) Knowledge Management 15 4 (4.301 %) Windows 2000 Server 15 4 (4.301 %) Lotus Notes 15 4 (4.301 %) CCNA 15 4 (4.301 %) Ethernet 15 4 (4.301 %) Lotus

Helpdesk Support
Top Related IT Skills by Category

For the 6 months to 29 August 2008, IT contractor jobs across the East of England region that cited Helpdesk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title. Up to 20 skills are shown per category.

Application Development 1 1 (1.075 %) HTML	Application Platforms 1 12 (12.90 %) MS Exchange 2 6 (6.452 %) Exchange Server 2003 3 4 (4.301 %) Lotus Notes 4 3 (3.226 %) Exchange Server 2000 5 2 (2.151 %) SharePoint 5 2 (2.151 %) Exchange Server 2007
Applications 1 37 (39.78 %) MS Office 2 22 (23.66 %) MS Excel 3 1 (1.075 %) MS PowerPoint	Communications & Networking 1 12 (12.90 %) TCP/IP 2 8 (8.602 %) LAN 2 8 (8.602 %) SMS 2 8 (8.602 %) WAN 3 7 (7.527 %) VPN 4 4 (4.301 %) Ethernet 4 4 (4.301 %) Wi-Fi 5 3 (3.226 %) Internet 5 3 (3.226 %) ADSL 6 2 (2.151 %) Intranet 7 1 (1.075 %) DHCP
Database & Business Intelligence 1 1 (1.075 %) SQL Server 1 1 (1.075 %) Crystal Reports 1 1 (1.075 %) SQL Server 7 1 1 (1.075 %) SQL Server 2005	General 1 7 (7.527 %) Legal 2 6 (6.452 %) Law 3 3 (3.226 %) Finance 4 2 (2.151 %) Health 5 1 (1.075 %) Telecoms
Miscellaneous 1 5 (5.376 %) Blackberry 2 4 (4.301 %) NHS 3 2 (2.151 %) Data Protection Act 4 1 (1.075 %) Video Conferencing	Operating Systems 1 50 (53.76 %) Windows 2 33 (35.48 %) Windows XP 3 12 (12.90 %) Windows 2000 4 7 (7.527 %) Windows Server 2003 5 4 (4.301 %) Windows 2000 Server 6 2 (2.151 %) UNIX 6 2 (2.151 %) Windows Vista 7 1 (1.075 %) Windows Mobile 7 1 (1.075 %) Windows NT
Processes & Methodologies 1 5 (5.376 %) ITIL 1 5 (5.376 %) Knowledge Management 2 3 (3.226 %) Problem Management 2 3 (3.226 %) Change Management 3 2 (2.151 %) Service Delivery 3 2 (2.151 %) Data Protection 4 1 (1.075 %) Matrix Management 4 1 (1.075 %) Document Management 4 1 (1.075 %) Configuration Management	Programming Languages 1 2 (2.151 %) C 2 1 (1.075 %) SQL
Qualifications 1 20 (21.51 %) Microsoft Certification 2 14 (15.05 %) MCP 3 10 (10.75 %) MCSE 4 4 (4.301 %) CCNA 4 4 (4.301 %) Cisco Certification 5 3 (3.226 %) Degree 6 1 (1.075 %) ITIL Certification 6 1 (1.075 %) MOS 6 1 (1.075 %) HNC	Quality Assurance & Compliance 1 7 (7.527 %) SLA
System Software 1 19 (20.43 %) Active Directory 2 1 (1.075 %) Terminal Services	Systems Management 1 4 (4.301 %) Systems Management Server (SMS)
Vendors 1 25 (26.88 %) Microsoft 2 7 (7.527 %) Cisco 3 4 (4.301 %) Lotus 3 4 (4.301 %) Remedy 4 3 (3.226 %) Citrix