The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 222 208 225
Rank change year-on-year
-14 +17
Permanent jobs requiring a Help Desk Support 42 55 29
As % of all permanent IT jobs located in the East of England 0.60% 0.75% 0.43%
As % of the Job Titles category 0.62% 0.78% 0.44%
Number of salaries quoted 42 47 24
Average salary £23,000 £20,000 £22,750
Average salary % change year-on-year
+15.00% -12.08%
90% offered a salary of more than £17,500 £16,800 £16,500
10% offered a salary of more than £29,850 £24,400 £26,900
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6789 7083 6613
As % of all permanent IT jobs located in the East of England 96.64% 96.68% 97.59%
Number of salaries quoted 5559 5746 5341
Average salary £43,500 £42,500 £40,000
Average salary % change year-on-year
+2.35% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £55,000 £62,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 10 February 2016.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +10 18 £23,000 +15.00% 1
Hertfordshire -2 14 £21,000 +23.52% 3
Cambridgeshire -8 4 £25,000 +19.04%
Suffolk -14 4 £22,000 -2.22% 1
Norfolk +10 2 £33,500 +63.41%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 10 February 2016, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 63 (72.41%) Windows
2 55 (63.22%) Microsoft
3 48 (55.17%) Active Directory
4 38 (43.68%) MS Office
5 27 (31.03%) MS Excel
6 24 (27.59%) Microsoft Certification
7 21 (24.14%) Windows Server 2003
7 21 (24.14%) ITIL
8 20 (22.99%) Windows Server
9 19 (21.84%) Windows 7
9 19 (21.84%) Citrix
10 18 (20.69%) Windows Server 2012
11 17 (19.54%) WAN
11 17 (19.54%) SLA
12 16 (18.39%) MCSE
12 16 (18.39%) Windows Server 2008
13 15 (17.24%) VMware Infrastructure
13 15 (17.24%) VMware
14 13 (14.94%) TCP/IP
14 13 (14.94%) Hyper-V
14 13 (14.94%) Office 365
15 12 (13.79%) Cisco Certification
15 12 (13.79%) CCNA
16 11 (12.64%) Firewall
16 11 (12.64%) C
16 11 (12.64%) Windows 8
16 11 (12.64%) Degree
17 9 (10.34%) MS Exchange
18 8 (9.20%) Problem Management
18 8 (9.20%) Exchange Server 2010

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 10 February 2016, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (10.34%) MS Exchange
2 8 (9.20%) Exchange Server 2010
3 6 (6.90%) CMS
3 6 (6.90%) Skype for Business
4 5 (5.75%) Exchange Server 2013
5 4 (4.60%) Exchange Server 2003
5 4 (4.60%) Exchange Server 2007
6 1 (1.15%) SharePoint
Applications
1 38 (43.68%) MS Office
2 27 (31.03%) MS Excel
3 6 (6.90%) Spreadsheet
4 1 (1.15%) MS PowerPoint
Cloud Services
1 13 (14.94%) Office 365
2 4 (4.60%) Google Apps
Communications & Networking
1 17 (19.54%) WAN
2 13 (14.94%) TCP/IP
3 11 (12.64%) Firewall
4 8 (9.20%) DNS
4 8 (9.20%) VoIP
5 7 (8.05%) LAN
6 6 (6.90%) DHCP
7 5 (5.75%) ADSL
7 5 (5.75%) Remote Desktop
7 5 (5.75%) VPN
8 4 (4.60%) VDSL
8 4 (4.60%) Wi-Fi
9 2 (2.30%) Internet
9 2 (2.30%) IP Telephony
10 1 (1.15%) Wireless
Database & Business Intelligence
1 7 (8.05%) SQL Server
Development Applications
1 1 (1.15%) Oracle Forms
General
1 6 (6.90%) Billing
1 6 (6.90%) Electronics
1 6 (6.90%) Finance
2 3 (3.45%) Retail
3 2 (2.30%) Financial Institution
4 1 (1.15%) Banking
4 1 (1.15%) Manufacturing
4 1 (1.15%) Marketing
4 1 (1.15%) Pharmaceutical
4 1 (1.15%) Telecoms
Miscellaneous
1 5 (5.75%) Computer Science
1 5 (5.75%) Driving Licence
2 4 (4.60%) Smartphone
3 2 (2.30%) Enterprise Software
4 1 (1.15%) Blackberry
4 1 (1.15%) Data Centre
4 1 (1.15%) Fintech
Operating Systems
1 63 (72.41%) Windows
2 21 (24.14%) Windows Server 2003
3 20 (22.99%) Windows Server
4 19 (21.84%) Windows 7
5 18 (20.69%) Windows Server 2012
6 16 (18.39%) Windows Server 2008
7 11 (12.64%) Windows 8
8 6 (6.90%) Windows XP
9 4 (4.60%) Windows 2000
10 3 (3.45%) Windows Vista
11 1 (1.15%) Mac OS
Processes & Methodologies
1 21 (24.14%) ITIL
2 8 (9.20%) Problem Management
3 6 (6.90%) Business Continuity
3 6 (6.90%) CRM
3 6 (6.90%) Disaster Recovery
3 6 (6.90%) Logistics
3 6 (6.90%) Network Monitoring
4 5 (5.75%) Asset Management
4 5 (5.75%) Service Management
5 4 (4.60%) Coaching
5 4 (4.60%) Root Cause Analysis
6 3 (3.45%) People Management
6 3 (3.45%) Process Improvement
6 3 (3.45%) Time Management
7 2 (2.30%) ITSM
7 2 (2.30%) Service Delivery
8 1 (1.15%) Document Management
8 1 (1.15%) Incident Management
8 1 (1.15%) Network Design
8 1 (1.15%) Process Management
Programming Languages
1 11 (12.64%) C
2 5 (5.75%) Java
2 5 (5.75%) JavaScript
3 4 (4.60%) PL/SQL
3 4 (4.60%) SQL
Qualifications
1 24 (27.59%) Microsoft Certification
2 16 (18.39%) MCSE
3 12 (13.79%) CCNA
3 12 (13.79%) Cisco Certification
4 11 (12.64%) Degree
5 7 (8.05%) MCP
6 5 (5.75%) HND
7 4 (4.60%) MCITP
7 4 (4.60%) MCSA
8 2 (2.30%) MOS
9 1 (1.15%) A+ Certification
Quality Assurance & Compliance
1 17 (19.54%) SLA
System Software
1 48 (55.17%) Active Directory
2 15 (17.24%) VMware Infrastructure
3 13 (14.94%) Hyper-V
4 4 (4.60%) XenServer
5 1 (1.15%) XenApp
5 1 (1.15%) XenDesktop
Systems Management
1 6 (6.90%) SCCM
2 1 (1.15%) Backup Exec
Vendors
1 55 (63.22%) Microsoft
2 19 (21.84%) Citrix
3 15 (17.24%) VMware
4 5 (5.75%) Apple
4 5 (5.75%) Oracle
4 5 (5.75%) SAP
5 4 (4.60%) AVG
5 4 (4.60%) Draytek
5 4 (4.60%) Google
5 4 (4.60%) Progress
5 4 (4.60%) Sophos
6 2 (2.30%) Adobe
6 2 (2.30%) Cisco
6 2 (2.30%) Remedy
6 2 (2.30%) ServiceNow
6 2 (2.30%) Spiceworks
7 1 (1.15%) Altiris
7 1 (1.15%) Avaya
7 1 (1.15%) BMC
7 1 (1.15%) Forcepoint
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