The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 244 257 234
Rank change year-on-year
+13 -23
Permanent jobs requiring a Help Desk Support 38 20 45
As % of all permanent IT jobs located in the East of England 0.43% 0.23% 0.48%
As % of the Job Titles category 0.46% 0.24% 0.50%
Number of salaries quoted 35 20 45
Average salary £21,500 £22,500 £19,500
Average salary % change year-on-year
-4.44% +15.38%
90% offered a salary of more than £15,500 £18,804 £18,500
10% offered a salary of more than £27,500 £32,050 £25,000
UK excluding London average salary £21,500 £21,500 £20,000
% change year-on-year
- +7.50%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
8344 8315 8922
As % of all permanent IT jobs located in the East of England 95.41% 95.84% 95.98%
Number of salaries quoted 6937 7231 7396
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,500 £25,500 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 16 April 2014.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hertfordshire +15 11 £25,250 -8.18%
Cambridgeshire +4 10 £23,500 +4.44% 2
Essex -17 10 £15,500 -51.56% 1
Norfolk - 4 £19,500 -
Bedfordshire - 3 £16,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 16 April 2014, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 48 (78.69%) Microsoft
2 38 (62.30%) Windows
3 30 (49.18%) MS Excel
4 23 (37.70%) Windows Server 2003
5 20 (32.79%) SQL Server
6 18 (29.51%) Java
6 18 (29.51%) JavaScript
6 18 (29.51%) Oracle
6 18 (29.51%) SAP
6 18 (29.51%) Windows 2000
7 17 (27.87%) Active Directory
8 13 (21.31%) MS Office
9 8 (13.11%) ITIL
9 8 (13.11%) Windows XP
10 7 (11.48%) Windows 7
11 6 (9.84%) MS Exchange
12 5 (8.20%) Citrix
13 4 (6.56%) VPN
13 4 (6.56%) Blackberry
13 4 (6.56%) Blackberry Enterprise Server
13 4 (6.56%) LANDesk
14 3 (4.92%) Remedy ITSM
14 3 (4.92%) iPhone
14 3 (4.92%) Windows Server 2008
14 3 (4.92%) iPad
14 3 (4.92%) ITSM
14 3 (4.92%) Symantec
14 3 (4.92%) Remedy
14 3 (4.92%) Avaya
14 3 (4.92%) WAN

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 16 April 2014, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (9.84%) MS Exchange
2 4 (6.56%) Blackberry Enterprise Server
3 1 (1.64%) Exchange Server 2003
3 1 (1.64%) Exchange Server 2013
3 1 (1.64%) SharePoint
Applications
1 30 (49.18%) MS Excel
2 13 (21.31%) MS Office
3 1 (1.64%) Spreadsheet
Business Applications
1 3 (4.92%) Remedy ITSM
Communications & Networking
1 4 (6.56%) VPN
2 3 (4.92%) WAN
2 3 (4.92%) TCP/IP
3 2 (3.28%) DNS
4 1 (1.64%) VLAN
4 1 (1.64%) Firewall
4 1 (1.64%) Wireless
4 1 (1.64%) LAN
Database & Business Intelligence
1 20 (32.79%) SQL Server
2 1 (1.64%) MS Access
General
1 2 (3.28%) Telecoms
2 1 (1.64%) Retail
2 1 (1.64%) Legal
2 1 (1.64%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (3.28%) COM
Miscellaneous
1 4 (6.56%) Blackberry
2 3 (4.92%) iPhone
2 3 (4.92%) iPad
Operating Systems
1 38 (62.30%) Windows
2 23 (37.70%) Windows Server 2003
3 18 (29.51%) Windows 2000
4 8 (13.11%) Windows XP
5 7 (11.48%) Windows 7
6 3 (4.92%) Windows Server 2008
7 2 (3.28%) Windows Vista
7 2 (3.28%) Windows 8
7 2 (3.28%) Windows Server 2012
8 1 (1.64%) Mac OS
8 1 (1.64%) Linux
Processes & Methodologies
1 8 (13.11%) ITIL
2 3 (4.92%) ITSM
3 2 (3.28%) Change Management
3 2 (3.28%) Root Cause Analysis
4 1 (1.64%) Disaster Recovery
4 1 (1.64%) Asset Management
4 1 (1.64%) Data Management
4 1 (1.64%) Web Design
Programming Languages
1 18 (29.51%) Java
1 18 (29.51%) JavaScript
Qualifications
1 1 (1.64%) Security Cleared
1 1 (1.64%) Microsoft Certification
Quality Assurance & Compliance
1 2 (3.28%) ISO/IEC 27001
System Software
1 17 (27.87%) Active Directory
2 2 (3.28%) Terminal Services
2 2 (3.28%) Hyper-V
Systems Management
1 1 (1.64%) SCCM
1 1 (1.64%) Backup Exec
1 1 (1.64%) Norton AntiVirus
Vendors
1 48 (78.69%) Microsoft
2 18 (29.51%) Oracle
2 18 (29.51%) SAP
3 5 (8.20%) Citrix
4 4 (6.56%) LANDesk
5 3 (4.92%) Symantec
5 3 (4.92%) Remedy
5 3 (4.92%) Avaya
6 2 (3.28%) Cisco
6 2 (3.28%) VMware
7 1 (1.64%) Kaspersky
7 1 (1.64%) McAfee
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