The statistics below represent IT jobs advertised across the East of England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 220 231 226
Rank change year-on-year
+11 -5
Permanent jobs requiring a Help Desk Support 27 49 51
As % of all permanent IT jobs located in the East of England 0.41% 0.64% 0.64%
As % of the Job Titles category 0.43% 0.66% 0.66%
Number of salaries quoted 23 47 43
Median salary £23,000 £22,500 £23,500
Median salary % change year-on-year
+2.22% -4.25%
90% offered a salary of more than £17,200 £19,450 £16,500
10% offered a salary of more than £25,600 £24,400 £32,000
UK excluding London median salary £22,000 £22,500 £22,500
% change year-on-year
-2.22% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6306 7410 7680
As % of all permanent IT jobs located in the East of England 95.87% 96.80% 97.09%
Number of salaries quoted 5350 6158 6417
Median salary £42,500 £40,000 £42,500
Median salary % change year-on-year
+6.25% -5.88%
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +27 19 £23,000 +2.22% 1
Essex -1 3 £24,000 - 1
Bedfordshire +12 2 £23,500 - 1
Norfolk - 2 £16,000 -
Cambridgeshire -1 1 £21,000 -3.44% 3
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 24 July 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 40 (80.00%) Windows
2 31 (62.00%) MS Office
3 29 (58.00%) Microsoft
4 24 (48.00%) Active Directory
5 22 (44.00%) MS Excel
6 14 (28.00%) WAN
6 14 (28.00%) Citrix
7 9 (18.00%) ITIL
8 8 (16.00%) VMware
8 8 (16.00%) VMware Infrastructure
9 7 (14.00%) MS PowerPoint
9 7 (14.00%) Degree
9 7 (14.00%) Windows 7
9 7 (14.00%) Windows 8
9 7 (14.00%) SLA
10 6 (12.00%) Linux
10 6 (12.00%) Windows XP
10 6 (12.00%) Windows Server
11 5 (10.00%) Office 365
11 5 (10.00%) Postgraduate
11 5 (10.00%) Disaster Recovery
12 4 (8.00%) Service Management
12 4 (8.00%) TCP/IP
12 4 (8.00%) MS Exchange
12 4 (8.00%) Windows Vista
12 4 (8.00%) Windows Server 2008
13 3 (6.00%) Ticket Management
13 3 (6.00%) Process Improvement
13 3 (6.00%) Case Management
13 3 (6.00%) Cisco

Help Desk Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.00%) MS Exchange
2 1 (2.00%) Blackberry Enterprise Server
2 1 (2.00%) Skype for Business
Applications
1 31 (62.00%) MS Office
2 22 (44.00%) MS Excel
3 7 (14.00%) MS PowerPoint
4 1 (2.00%) MS Project
4 1 (2.00%) MS Visio
Cloud Services
1 5 (10.00%) Office 365
Communications & Networking
1 14 (28.00%) WAN
2 4 (8.00%) TCP/IP
3 1 (2.00%) Firewall
3 1 (2.00%) Internet
3 1 (2.00%) VPN
General
1 2 (4.00%) Retail
2 1 (2.00%) Finance
Miscellaneous
1 2 (4.00%) CMDB
1 2 (4.00%) Data Centre
2 1 (2.00%) Blackberry
2 1 (2.00%) Driving Licence
2 1 (2.00%) Fat Client
2 1 (2.00%) Handset
2 1 (2.00%) Thin Client
Operating Systems
1 40 (80.00%) Windows
2 7 (14.00%) Windows 7
2 7 (14.00%) Windows 8
3 6 (12.00%) Linux
3 6 (12.00%) Windows Server
3 6 (12.00%) Windows XP
4 4 (8.00%) Windows Server 2008
4 4 (8.00%) Windows Vista
5 3 (6.00%) Windows Server 2003
6 1 (2.00%) Windows 10
6 1 (2.00%) Windows 2000
6 1 (2.00%) Windows Phone
Processes & Methodologies
1 9 (18.00%) ITIL
2 5 (10.00%) Disaster Recovery
3 4 (8.00%) Service Management
4 3 (6.00%) Case Management
4 3 (6.00%) Document Management
4 3 (6.00%) ITSM
4 3 (6.00%) Process Improvement
4 3 (6.00%) Service Delivery
4 3 (6.00%) Ticket Management
5 2 (4.00%) Asset Management
5 2 (4.00%) IT Asset Management
6 1 (2.00%) Change Management
6 1 (2.00%) ITIL V3
6 1 (2.00%) Virtual Environments
6 1 (2.00%) Web Design
Programming Languages
1 1 (2.00%) SQL
Qualifications
1 7 (14.00%) Degree
2 5 (10.00%) Postgraduate
3 3 (6.00%) ITIL Certification
4 2 (4.00%) MCP
4 2 (4.00%) Microsoft Certification
Quality Assurance & Compliance
1 7 (14.00%) SLA
System Software
1 24 (48.00%) Active Directory
2 8 (16.00%) VMware Infrastructure
3 3 (6.00%) Terminal Services
4 1 (2.00%) Hyper-V
4 1 (2.00%) VMware ESXi
4 1 (2.00%) vSphere
4 1 (2.00%) XenApp
Vendors
1 29 (58.00%) Microsoft
2 14 (28.00%) Citrix
3 8 (16.00%) VMware
4 3 (6.00%) Cisco
5 1 (2.00%) Mitel
5 1 (2.00%) Red Box
Dunstable, Bedfordshire
Integrity IT Solutions
Salary: Unspecified Up to £25k+Benefits
Posted: 3 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £24000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
Suffolk
Prospectus IT Recruitment
Salary: £16000.00 per annum
Posted: 4 days ago
Watford, Hertfordshire
Cognizant
Posted: 4 days ago
Cambridge, Cambridgeshire
Tec Partners
Salary: From £25,000 to £30,000 per annum
Posted: 5 days ago