The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 244 239 232
Rank change year-on-year
-5 -7
Permanent jobs requiring a Help Desk Support 21 35 33
As % of all permanent IT jobs located in the East of England 0.253% 0.395% 0.352%
As % of the Job Titles category 0.265% 0.409% 0.371%
Number of salaries quoted 21 34 28
Average salary £22,000 £19,500 £22,000
Average salary % change year-on-year
+12.82% -11.36%
90% offered a salary of more than £18,000 £18,000 £17,000
10% offered a salary of more than £32,000 £25,000 £26,100
UK excluding London average salary £21,250 £20,000 £20,000
% change year-on-year
+6.25% -
All Job Titles
East of England
Permanent IT job ads with a match in the
Job Titles category
7911 8567 8894
As % of all permanent IT jobs located in the East of England 95.39% 96.65% 94.76%
Number of salaries quoted 6899 7165 7627
Average salary £39,500 £40,000 £37,500
Average salary % change year-on-year
-1.25% +6.66%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

East of England Help Desk Support Salary Trend

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 22 May 2013.

East of England Help Desk Support Salary Histogram

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cambridgeshire -1 6 £20,750 +9.21%
Suffolk - 6 £22,000 -
Hertfordshire -4 5 £27,500 +41.02%
Essex +22 4 £26,750 +40.78%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 23 (51.11%) Windows
2 15 (33.33%) Active Directory
3 14 (31.11%) MS Exchange
3 14 (31.11%) ITIL
4 13 (28.89%) MS Excel
4 13 (28.89%) Windows XP
5 12 (26.67%) Microsoft
5 12 (26.67%) Windows 7
6 11 (24.44%) SQL Server
6 11 (24.44%) Citrix
7 10 (22.22%) MS Office
7 10 (22.22%) Windows Server 2008
8 9 (20.00%) Problem Management
8 9 (20.00%) DNS
8 9 (20.00%) SLA
9 7 (15.56%) Exchange Server 2007
9 7 (15.56%) Windows Server 2003
10 6 (13.33%) Microsoft Certification
10 6 (13.33%) VPN
10 6 (13.33%) Linux
11 5 (11.11%) MCP
11 5 (11.11%) WAN
11 5 (11.11%) LAN
11 5 (11.11%) Retail
11 5 (11.11%) VMware
11 5 (11.11%) Wireless
11 5 (11.11%) Windows Vista
12 4 (8.889%) SQL Server 2008
12 4 (8.889%) SC Cleared
12 4 (8.889%) Security Cleared

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (2.222%) Silverlight
Application Platforms
1 14 (31.11%) MS Exchange
2 7 (15.56%) Exchange Server 2007
3 4 (8.889%) Exchange Server 2003
4 1 (2.222%) Blackberry Enterprise Server
4 1 (2.222%) Exchange Server 2010
Applications
1 13 (28.89%) MS Excel
2 10 (22.22%) MS Office
Communications & Networking
1 9 (20.00%) DNS
2 6 (13.33%) VPN
3 5 (11.11%) WAN
3 5 (11.11%) LAN
3 5 (11.11%) Wireless
4 4 (8.889%) 3G
4 4 (8.889%) GPRS
4 4 (8.889%) DHCP
4 4 (8.889%) Bluetooth
5 3 (6.667%) Broadband
5 3 (6.667%) TCP/IP
5 3 (6.667%) VoIP
6 1 (2.222%) Ethernet
6 1 (2.222%) Firewall
6 1 (2.222%) Wi-Fi
6 1 (2.222%) Network Security
Database & Business Intelligence
1 11 (24.44%) SQL Server
2 4 (8.889%) SQL Server 2008
3 1 (2.222%) SQL Server Reporting Services
General
1 5 (11.11%) Retail
2 3 (6.667%) Marketing
Miscellaneous
1 4 (8.889%) Blackberry
2 3 (6.667%) EPoS
3 1 (2.222%) Data Protection Act
3 1 (2.222%) Mathematics
Operating Systems
1 23 (51.11%) Windows
2 13 (28.89%) Windows XP
3 12 (26.67%) Windows 7
4 10 (22.22%) Windows Server 2008
5 7 (15.56%) Windows Server 2003
6 6 (13.33%) Linux
7 5 (11.11%) Windows Vista
8 4 (8.889%) Mac OS X
9 2 (4.444%) CentOS
9 2 (4.444%) Red Hat Enterprise Linux
10 1 (2.222%) Windows 2000
10 1 (2.222%) Ubuntu
10 1 (2.222%) Windows 8
10 1 (2.222%) Mac OS
Processes & Methodologies
1 14 (31.11%) ITIL
2 9 (20.00%) Problem Management
3 3 (6.667%) Incident Management
3 3 (6.667%) Online Marketing
3 3 (6.667%) Change Control
3 3 (6.667%) Root Cause Analysis
4 2 (4.444%) Workflow
5 1 (2.222%) Data Protection
5 1 (2.222%) Mobile Device Management
Programming Languages
1 2 (4.444%) C#
1 2 (4.444%) SQL
2 1 (2.222%) C
2 1 (2.222%) Perl
2 1 (2.222%) PowerShell
2 1 (2.222%) Bash shell
Qualifications
1 6 (13.33%) Microsoft Certification
2 5 (11.11%) MCP
3 4 (8.889%) SC Cleared
3 4 (8.889%) Security Cleared
3 4 (8.889%) MCSA
4 3 (6.667%) MCTS
5 1 (2.222%) HNC
5 1 (2.222%) MCSE
5 1 (2.222%) MCITP
Quality Assurance & Compliance
1 9 (20.00%) SLA
System Software
1 15 (33.33%) Active Directory
2 4 (8.889%) VMware Infrastructure
Vendors
1 12 (26.67%) Microsoft
2 11 (24.44%) Citrix
3 5 (11.11%) VMware
4 4 (8.889%) Apple
5 2 (4.444%) Red Hat
6 1 (2.222%) HP
6 1 (2.222%) ProCurve
St. Albans, Hertfordshire
The 1st Line Support / Helpdesk Support will be providing 1st line support via the telephone and email, logging calls into the system and be supporting Windows and Mac...
Pertemps IT
Salary: £16000 to £20000 per annum
Posted: 17 May 2013
Colchester, South East
Printer setup, adding users, backup and restore etc- Undertake installation and maintenance of clients software and liaise with 3rd party vendors.Role Requirements:- 1-2 years previous IT...
Salary: £20000 - £25000 per annum
Posted: 11 May 2013