The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 219 209 239
Rank change year-on-year
-10 +30
Permanent jobs requiring a Help Desk Support 41 36 29
As % of all permanent IT jobs located in the East of England 0.52% 0.47% 0.34%
As % of the Job Titles category 0.54% 0.50% 0.35%
Number of salaries quoted 35 36 29
Average salary £23,500 £20,500 £19,000
Average salary % change year-on-year
+14.63% +7.89%
90% offered a salary of more than £16,500 £18,000 £18,500
10% offered a salary of more than £32,000 £23,000 £24,900
UK excluding London average salary £23,000 £20,250 £21,500
% change year-on-year
+13.58% -5.81%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7614 7225 8264
As % of all permanent IT jobs located in the East of England 95.79% 94.53% 96.88%
Number of salaries quoted 6337 6185 7043
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 1 August 2014.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -7 25 £19,250 -12.50% 4
Essex +13 12 £32,000 +70.66%
Cambridgeshire +4 3 £24,500 +36.11%
Suffolk -4 1 £20,000 -2.43%
Bedfordshire - 1 £17,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 1 August 2014, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 41 (52.56%) Microsoft
2 39 (50.00%) MS Office
2 39 (50.00%) Windows
3 38 (48.72%) Active Directory
4 35 (44.87%) MS Excel
5 19 (24.36%) Citrix
6 15 (19.23%) Windows Server 2003
7 14 (17.95%) ITIL
7 14 (17.95%) Windows 7
8 13 (16.67%) MS Exchange
9 12 (15.38%) Windows Server 2008
10 11 (14.10%) Exchange Server 2007
10 11 (14.10%) Windows XP
11 10 (12.82%) VoIP
11 10 (12.82%) Problem Management
11 10 (12.82%) Change Control
11 10 (12.82%) Incident Management
12 9 (11.54%) Asset Management
13 8 (10.26%) Legal
14 7 (8.97%) TCP/IP
14 7 (8.97%) Windows Vista
15 5 (6.41%) Service Management
15 5 (6.41%) Lotus
15 5 (6.41%) IBM Notes
15 5 (6.41%) SQL Server
15 5 (6.41%) Retail
16 4 (5.13%) Manufacturing
16 4 (5.13%) Mathematics
16 4 (5.13%) Degree
16 4 (5.13%) Time Management

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 1 August 2014, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (16.67%) MS Exchange
2 11 (14.10%) Exchange Server 2007
3 5 (6.41%) IBM Notes
4 3 (3.85%) Exchange Server 2003
4 3 (3.85%) WorkSite
5 2 (2.56%) Exchange Server 2013
5 2 (2.56%) SharePoint
5 2 (2.56%) Blackberry Enterprise Server
6 1 (1.28%) Exchange Server 2010
Applications
1 39 (50.00%) MS Office
2 35 (44.87%) MS Excel
3 1 (1.28%) Spreadsheet
Cloud Services
1 1 (1.28%) Office 365
Communications & Networking
1 10 (12.82%) VoIP
2 7 (8.97%) TCP/IP
3 4 (5.13%) WAN
4 2 (2.56%) DNS
4 2 (2.56%) Firewall
5 1 (1.28%) Wireless
5 1 (1.28%) VPN
5 1 (1.28%) VLAN
Database & Business Intelligence
1 5 (6.41%) SQL Server
2 1 (1.28%) MS Access
General
1 8 (10.26%) Legal
2 5 (6.41%) Retail
3 4 (5.13%) Manufacturing
3 4 (5.13%) Finance
4 2 (2.56%) Law
5 1 (1.28%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.56%) COM
Miscellaneous
1 4 (5.13%) Mathematics
2 2 (2.56%) Blackberry
3 1 (1.28%) CCTV
Operating Systems
1 39 (50.00%) Windows
2 15 (19.23%) Windows Server 2003
3 14 (17.95%) Windows 7
4 12 (15.38%) Windows Server 2008
5 11 (14.10%) Windows XP
6 7 (8.97%) Windows Vista
7 3 (3.85%) Windows 2000
7 3 (3.85%) Windows 8
7 3 (3.85%) Windows Server 2012
8 1 (1.28%) Linux
8 1 (1.28%) Mac OS
Processes & Methodologies
1 14 (17.95%) ITIL
2 10 (12.82%) Problem Management
2 10 (12.82%) Change Control
2 10 (12.82%) Incident Management
3 9 (11.54%) Asset Management
4 5 (6.41%) Service Management
5 4 (5.13%) Time Management
5 4 (5.13%) E-Commerce
6 3 (3.85%) Workflow
6 3 (3.85%) CRM
6 3 (3.85%) Document Management
7 2 (2.56%) Root Cause Analysis
7 2 (2.56%) Change Management
8 1 (1.28%) Disaster Recovery
8 1 (1.28%) Service Delivery
8 1 (1.28%) Migration
8 1 (1.28%) Web Design
8 1 (1.28%) Data Management
Programming Languages
1 4 (5.13%) C
2 3 (3.85%) Java
2 3 (3.85%) JavaScript
3 1 (1.28%) SQL
Qualifications
1 4 (5.13%) Degree
2 2 (2.56%) Microsoft Certification
3 1 (1.28%) MCSE
3 1 (1.28%) MCSA
3 1 (1.28%) MCP
3 1 (1.28%) Security Cleared
3 1 (1.28%) MCITP
Quality Assurance & Compliance
1 1 (1.28%) SLA
System Software
1 38 (48.72%) Active Directory
2 3 (3.85%) Terminal Services
3 1 (1.28%) Hyper-V
Systems Management
1 1 (1.28%) Norton AntiVirus
1 1 (1.28%) SCCM
1 1 (1.28%) Backup Exec
Vendors
1 41 (52.56%) Microsoft
2 19 (24.36%) Citrix
3 5 (6.41%) Lotus
4 3 (3.85%) Oracle
4 3 (3.85%) SAP
4 3 (3.85%) LANDesk
5 2 (2.56%) Red Hat
6 1 (1.28%) Symantec
6 1 (1.28%) McAfee
6 1 (1.28%) Barracuda Networks
6 1 (1.28%) Kaspersky
6 1 (1.28%) SonicWALL
Watford, Hertfordshire
Salmon Limited
Salary: Market Rates + Benefits
Posted: 16 hours ago
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 13 days ago
Stevenage Herts Hitchin Letchworth
Questor Resourcing
Salary: up to £18k upon experience + benefits
Posted: 23 days ago