The statistics below represent IT jobs advertised across the East of England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 228 232 241
Rank change year-on-year
+4 +9
Permanent jobs requiring a Help Desk Support 17 52 48
As % of all permanent IT jobs located in the East of England 0.26% 0.67% 0.57%
As % of the Job Titles category 0.27% 0.69% 0.59%
Number of salaries quoted 15 50 43
Median salary £23,000 £22,500 £22,000
Median salary % change year-on-year
+2.22% +2.27%
90% offered a salary of more than £17,400 £20,250 £15,500
10% offered a salary of more than £23,500 £26,000 £32,000
UK excluding London median salary £22,000 £22,500 £22,500
% change year-on-year
-2.22% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6238 7545 8132
As % of all permanent IT jobs located in the East of England 96.04% 97.42% 96.98%
Number of salaries quoted 5318 6277 6784
Median salary £45,000 £40,000 £41,500
Median salary % change year-on-year
+12.50% -3.61%
90% offered a salary of more than £26,000 £25,000 £25,573
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +20 10 £23,000 +2.22% 2
Bedfordshire +5 2 £23,500 -
Essex +5 2 £21,250 -11.45% 2
Cambridgeshire -4 2 £20,500 -8.88%
Norfolk - 1 - -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 25 June 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 34 (68.00%) Windows
2 27 (54.00%) Microsoft
3 24 (48.00%) MS Office
4 23 (46.00%) MS Excel
5 22 (44.00%) Active Directory
6 15 (30.00%) SLA
7 14 (28.00%) Citrix
7 14 (28.00%) Degree
8 12 (24.00%) WAN
9 10 (20.00%) ITIL
10 8 (16.00%) VMware
10 8 (16.00%) VMware Infrastructure
11 7 (14.00%) MS PowerPoint
11 7 (14.00%) Windows Server
11 7 (14.00%) Windows 8
12 6 (12.00%) Office 365
12 6 (12.00%) Windows 7
12 6 (12.00%) Linux
12 6 (12.00%) Windows XP
13 5 (10.00%) Postgraduate
13 5 (10.00%) SQL
13 5 (10.00%) TCP/IP
13 5 (10.00%) Disaster Recovery
14 4 (8.00%) Root Cause Analysis
14 4 (8.00%) Problem Management
14 4 (8.00%) Windows Vista
14 4 (8.00%) Windows Server 2008
14 4 (8.00%) PL/SQL
14 4 (8.00%) Windows Server 2003
14 4 (8.00%) MS Exchange

Help Desk Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.00%) MS Exchange
2 1 (2.00%) Blackberry Enterprise Server
2 1 (2.00%) Exchange Server 2010
2 1 (2.00%) Exchange Server 2013
2 1 (2.00%) SharePoint
Applications
1 24 (48.00%) MS Office
2 23 (46.00%) MS Excel
3 7 (14.00%) MS PowerPoint
4 1 (2.00%) MS Project
4 1 (2.00%) MS Visio
Cloud Services
1 6 (12.00%) Office 365
Communications & Networking
1 12 (24.00%) WAN
2 5 (10.00%) TCP/IP
3 2 (4.00%) Firewall
4 1 (2.00%) DHCP
4 1 (2.00%) DNS
4 1 (2.00%) Internet
4 1 (2.00%) VPN
General
1 2 (4.00%) Retail
2 1 (2.00%) Finance
Miscellaneous
1 3 (6.00%) Computer Science
2 2 (4.00%) CMDB
3 1 (2.00%) Blackberry
3 1 (2.00%) Data Centre
3 1 (2.00%) Driving Licence
3 1 (2.00%) Handset
Operating Systems
1 34 (68.00%) Windows
2 7 (14.00%) Windows 8
2 7 (14.00%) Windows Server
3 6 (12.00%) Linux
3 6 (12.00%) Windows 7
3 6 (12.00%) Windows XP
4 4 (8.00%) Windows Server 2003
4 4 (8.00%) Windows Server 2008
4 4 (8.00%) Windows Vista
5 1 (2.00%) Mac OS
5 1 (2.00%) Windows 2000
5 1 (2.00%) Windows Phone
Processes & Methodologies
1 10 (20.00%) ITIL
2 5 (10.00%) Disaster Recovery
3 4 (8.00%) Problem Management
3 4 (8.00%) Root Cause Analysis
4 3 (6.00%) ITSM
4 3 (6.00%) Logistics
4 3 (6.00%) Process Improvement
4 3 (6.00%) Service Management
5 2 (4.00%) Asset Management
5 2 (4.00%) IT Asset Management
6 1 (2.00%) Case Management
6 1 (2.00%) Document Management
6 1 (2.00%) Service Delivery
6 1 (2.00%) Ticket Management
Programming Languages
1 5 (10.00%) SQL
2 4 (8.00%) PL/SQL
Qualifications
1 14 (28.00%) Degree
2 5 (10.00%) Postgraduate
3 3 (6.00%) CCNA
3 3 (6.00%) Cisco Certification
3 3 (6.00%) HND
3 3 (6.00%) MCSE
3 3 (6.00%) Microsoft Certification
4 1 (2.00%) ITIL Certification
4 1 (2.00%) MCP
Quality Assurance & Compliance
1 15 (30.00%) SLA
System Software
1 22 (44.00%) Active Directory
2 8 (16.00%) VMware Infrastructure
3 2 (4.00%) Terminal Services
4 1 (2.00%) Hyper-V
4 1 (2.00%) XenApp
Vendors
1 27 (54.00%) Microsoft
2 14 (28.00%) Citrix
3 8 (16.00%) VMware
4 3 (6.00%) Cisco
4 3 (6.00%) Progress
5 1 (2.00%) Apple
5 1 (2.00%) Mitel
5 1 (2.00%) Red Box
Chigwell, Essex
ARC IT Recruitment Ltd
Salary: £24,000 + Bonus and Benefits
Posted: Yesterday
Royston, Hertfordshire
Hotel Chocolat
Salary: From £20,000 to £25,000 per annum
Posted: 15 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 16 days ago