The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 233 237 247
Rank change year-on-year
+4 +10
Permanent jobs requiring a Help Desk Support 28 38 21
As % of all permanent IT jobs located in the East of England 0.38% 0.45% 0.25%
As % of the Job Titles category 0.39% 0.47% 0.26%
Number of salaries quoted 27 34 21
Average salary £22,500 £20,750 £22,000
Average salary % change year-on-year
+8.43% -5.68%
90% offered a salary of more than £20,250 £15,500 £18,000
10% offered a salary of more than £23,700 £26,750 £32,000
UK excluding London average salary £22,000 £22,000 £21,250
% change year-on-year
- +3.52%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7130 8031 7928
As % of all permanent IT jobs located in the East of England 96.00% 95.44% 95.58%
Number of salaries quoted 5893 6697 6916
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £25,000 £25,500 £26,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 22 May 2015.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +19 8 £23,500 +42.42%
Hertfordshire -5 8 £23,000 -6.12% 1
Cambridgeshire +8 6 £22,500 -2.17%
Suffolk +12 5 £22,000 +10.00%
Essex -9 1 £50,000 +222.58% 2
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 22 May 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 49 (71.01%) Microsoft
2 40 (57.97%) Windows
3 34 (49.28%) Active Directory
4 27 (39.13%) MS Excel
5 25 (36.23%) MS Office
6 20 (28.99%) MS Exchange
7 18 (26.09%) Windows 7
8 17 (24.64%) Windows Server 2008
9 13 (18.84%) WAN
9 13 (18.84%) TCP/IP
9 13 (18.84%) Windows 8
9 13 (18.84%) Office 365
10 9 (13.04%) ITIL
10 9 (13.04%) Hyper-V
11 8 (11.59%) Windows Server 2012
11 8 (11.59%) Windows XP
11 8 (11.59%) Microsoft Certification
11 8 (11.59%) Citrix
11 8 (11.59%) Windows Server 2003
12 7 (10.14%) SLA
12 7 (10.14%) LAN
12 7 (10.14%) Time Management
13 6 (8.70%) Degree
13 6 (8.70%) Windows Vista
13 6 (8.70%) MCP
14 5 (7.25%) Internet
14 5 (7.25%) DHCP
14 5 (7.25%) DNS
14 5 (7.25%) Android
14 5 (7.25%) Apple iOS

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 22 May 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (28.99%) MS Exchange
2 3 (4.35%) Exchange Server 2007
3 1 (1.45%) IBM Notes
Applications
1 27 (39.13%) MS Excel
2 25 (36.23%) MS Office
3 2 (2.90%) MS PowerPoint
4 1 (1.45%) Acrobat
4 1 (1.45%) MS Project
4 1 (1.45%) MS Visio
Cloud Services
1 13 (18.84%) Office 365
2 4 (5.80%) IaaS
2 4 (5.80%) SaaS
2 4 (5.80%) PaaS
3 3 (4.35%) Cloud Computing
Communications & Networking
1 13 (18.84%) WAN
1 13 (18.84%) TCP/IP
2 7 (10.14%) LAN
3 5 (7.25%) Internet
3 5 (7.25%) DHCP
3 5 (7.25%) DNS
4 3 (4.35%) VPN
5 2 (2.90%) Wireless
5 2 (2.90%) Firewall
6 1 (1.45%) Wi-Fi
Database & Business Intelligence
1 3 (4.35%) SQL Server
General
1 2 (2.90%) Law
2 1 (1.45%) Legal
2 1 (1.45%) Telecoms
2 1 (1.45%) Finance
2 1 (1.45%) Multimedia
Miscellaneous
1 4 (5.80%) Analytical Skills
1 4 (5.80%) Open Source
2 3 (4.35%) Mathematics
3 1 (1.45%) Statistics
Operating Systems
1 40 (57.97%) Windows
2 18 (26.09%) Windows 7
3 17 (24.64%) Windows Server 2008
4 13 (18.84%) Windows 8
5 8 (11.59%) Windows Server 2012
5 8 (11.59%) Windows XP
5 8 (11.59%) Windows Server 2003
6 6 (8.70%) Windows Vista
7 5 (7.25%) Android
7 5 (7.25%) Apple iOS
8 4 (5.80%) Linux
9 3 (4.35%) UNIX
10 1 (1.45%) Windows 2000
10 1 (1.45%) Windows Phone
Processes & Methodologies
1 9 (13.04%) ITIL
2 7 (10.14%) Time Management
3 4 (5.80%) Mobile Device Management
4 3 (4.35%) Problem Management
5 2 (2.90%) Asset Management
5 2 (2.90%) Line Management
5 2 (2.90%) Root Cause Analysis
6 1 (1.45%) Service Delivery
6 1 (1.45%) Migration
6 1 (1.45%) Agile Software Development
6 1 (1.45%) Change Control
6 1 (1.45%) Software Deployment
6 1 (1.45%) Document Management
6 1 (1.45%) Incident Management
6 1 (1.45%) Data Entry
Programming Languages
1 3 (4.35%) C
Qualifications
1 8 (11.59%) Microsoft Certification
2 6 (8.70%) Degree
2 6 (8.70%) MCP
3 3 (4.35%) MCSA
4 2 (2.90%) MCITP
4 2 (2.90%) ITIL Foundation Certificate
4 2 (2.90%) CCNA
4 2 (2.90%) Cisco Certification
5 1 (1.45%) A+ Certification
5 1 (1.45%) MCTS
Quality Assurance & Compliance
1 7 (10.14%) SLA
System Software
1 34 (49.28%) Active Directory
2 9 (13.04%) Hyper-V
3 4 (5.80%) VMware Infrastructure
Systems Management
1 1 (1.45%) SCCM
Vendors
1 49 (71.01%) Microsoft
2 8 (11.59%) Citrix
3 4 (5.80%) VMware
4 1 (1.45%) HP
4 1 (1.45%) Dell
4 1 (1.45%) Lotus
4 1 (1.45%) Apple
4 1 (1.45%) Cisco
4 1 (1.45%) Adobe
4 1 (1.45%) Red Gate
Essex and Hertfordshire
System Sense
Salary: Dependent on experience
Posted: 23 days ago