The statistics below represent IT jobs advertised across the East of England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
England / East of England
Rank 214 210 209
Rank change year-on-year
-4 -1
Permanent jobs requiring a Help Desk Support 31 51 63
As % of all permanent IT jobs located in the East of England 0.53% 0.74% 0.87%
As % of the Job Titles category 0.55% 0.77% 0.90%
Number of salaries quoted 26 48 53
Median salary £22,000 £23,000 £20,000
Median salary % change year-on-year
-4.34% +15.00%
90% offered a salary of more than £18,500 £17,500 £16,500
10% offered a salary of more than £28,000 £33,500 £26,000
UK excluding London median salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5618 6649 6998
As % of all permanent IT jobs located in the East of England 96.95% 97.07% 96.63%
Number of salaries quoted 4627 5481 5662
Median salary £45,000 £44,500 £42,500
Median salary % change year-on-year
+1.12% +4.70%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 21 January 2017.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +15 24 £23,250 +10.71% 2
Essex +9 6 £21,500 -6.52% 1
Cambridgeshire +5 1 £30,000 +20.00%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 21 January 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 46 (64.79%) Windows
2 34 (47.89%) Active Directory
3 31 (43.66%) Microsoft
4 30 (42.25%) MS Office
5 21 (29.58%) MS Excel
6 20 (28.17%) Windows 7
7 17 (23.94%) WAN
8 16 (22.54%) ITIL
9 11 (15.49%) TCP/IP
10 10 (14.08%) Citrix
11 9 (12.68%) Windows 10
11 9 (12.68%) Problem Management
12 8 (11.27%) MS Exchange
12 8 (11.27%) Windows Server
13 7 (9.86%) Process Improvement
13 7 (9.86%) SQL
13 7 (9.86%) Degree
13 7 (9.86%) Windows Server 2008
14 6 (8.45%) Document Management
14 6 (8.45%) Service Delivery
14 6 (8.45%) PL/SQL
14 6 (8.45%) SLA
14 6 (8.45%) Root Cause Analysis
14 6 (8.45%) Office 365
14 6 (8.45%) Ticket Management
14 6 (8.45%) Case Management
15 5 (7.04%) Remote Desktop
15 5 (7.04%) Data Centre
15 5 (7.04%) Change Management
16 4 (5.63%) Data Entry

Help Desk Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.27%) MS Exchange
2 2 (2.82%) SharePoint
2 2 (2.82%) SharePoint 2013
Applications
1 30 (42.25%) MS Office
2 21 (29.58%) MS Excel
3 2 (2.82%) MS PowerPoint
Cloud Services
1 6 (8.45%) Office 365
Communications & Networking
1 17 (23.94%) WAN
2 11 (15.49%) TCP/IP
3 5 (7.04%) Remote Desktop
4 4 (5.63%) Wi-Fi
5 3 (4.23%) LAN
6 2 (2.82%) DHCP
6 2 (2.82%) DNS
6 2 (2.82%) Firewall
6 2 (2.82%) Wireless
7 1 (1.41%) Broadband
7 1 (1.41%) Internet
7 1 (1.41%) PBX
7 1 (1.41%) Unified Communications
7 1 (1.41%) VoIP
General
1 4 (5.63%) Telecoms
2 2 (2.82%) Finance
3 1 (1.41%) Legal
Libraries, Frameworks & Software Standards
1 2 (2.82%) HTML
Miscellaneous
1 5 (7.04%) Data Centre
2 4 (5.63%) Analytical Skills
2 4 (5.63%) Fat Client
2 4 (5.63%) Thin Client
3 2 (2.82%) Mathematics
4 1 (1.41%) Blackberry
4 1 (1.41%) Computer Science
4 1 (1.41%) Driving Licence
4 1 (1.41%) iPad
4 1 (1.41%) iPhone
4 1 (1.41%) Replication
4 1 (1.41%) Smartphone
4 1 (1.41%) Video Conferencing
Operating Systems
1 46 (64.79%) Windows
2 20 (28.17%) Windows 7
3 9 (12.68%) Windows 10
4 8 (11.27%) Windows Server
5 7 (9.86%) Windows Server 2008
6 4 (5.63%) Windows 8
6 4 (5.63%) Windows Vista
7 3 (4.23%) Windows Server 2003
8 2 (2.82%) Mac OS X
9 1 (1.41%) Android
9 1 (1.41%) Linux
9 1 (1.41%) Unix
9 1 (1.41%) Windows XP
Processes & Methodologies
1 16 (22.54%) ITIL
2 9 (12.68%) Problem Management
3 7 (9.86%) Process Improvement
4 6 (8.45%) Case Management
4 6 (8.45%) Document Management
4 6 (8.45%) Root Cause Analysis
4 6 (8.45%) Service Delivery
4 6 (8.45%) Ticket Management
5 5 (7.04%) Change Management
6 4 (5.63%) Data Entry
7 2 (2.82%) Coaching
7 2 (2.82%) Time Management
8 1 (1.41%) Incident Management
8 1 (1.41%) Mobile Device Management
8 1 (1.41%) Performance Management
8 1 (1.41%) Virtual Environments
Programming Languages
1 7 (9.86%) SQL
2 6 (8.45%) PL/SQL
3 2 (2.82%) C
4 1 (1.41%) JavaScript
Qualifications
1 7 (9.86%) Degree
2 4 (5.63%) MCP
3 2 (2.82%) ITIL Certification
3 2 (2.82%) Microsoft Certification
Quality Assurance & Compliance
1 6 (8.45%) SLA
2 1 (1.41%) ISO/IEC 27001
System Software
1 34 (47.89%) Active Directory
2 4 (5.63%) Hyper-V
2 4 (5.63%) Terminal Services
2 4 (5.63%) VMware ESXi
2 4 (5.63%) VMware Infrastructure
2 4 (5.63%) vSphere
Vendors
1 31 (43.66%) Microsoft
2 10 (14.08%) Citrix
3 4 (5.63%) HP
3 4 (5.63%) VMware
4 2 (2.82%) Sage
5 1 (1.41%) Cognizant
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Posted: Yesterday
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