The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 231 227 227
Rank change year-on-year
-4 0
Permanent jobs requiring a Help Desk Support 32 36 34
As % of all permanent IT jobs located in the East of England 0.42% 0.45% 0.44%
As % of the Job Titles category 0.45% 0.47% 0.47%
Number of salaries quoted 31 31 34
Average salary £22,500 £24,500 £20,750
Average salary % change year-on-year
-8.16% +18.07%
90% offered a salary of more than £18,000 £16,500 £18,000
10% offered a salary of more than £27,500 £32,000 £23,000
UK excluding London average salary £22,000 £23,000 £20,500
% change year-on-year
-4.34% +12.19%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7185 7650 7291
As % of all permanent IT jobs located in the East of England 94.99% 95.73% 94.76%
Number of salaries quoted 6009 6395 6249
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 29 July 2015.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -18 10 £22,500 - 2
Bedfordshire - 7 £23,500 -
Cambridgeshire +12 6 £21,000 -14.28%
Essex -9 6 £17,750 -44.53% 1
Suffolk +2 3 £22,000 +10.00%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 29 July 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 44 (81.48%) Windows
2 38 (70.37%) Microsoft
3 28 (51.85%) Active Directory
4 25 (46.30%) MS Office
5 22 (40.74%) Windows 7
6 17 (31.48%) Office 365
7 16 (29.63%) MS Excel
8 13 (24.07%) WAN
8 13 (24.07%) Windows 8
9 12 (22.22%) Windows Server 2008
10 11 (20.37%) TCP/IP
11 9 (16.67%) Microsoft Certification
12 8 (14.81%) MS Exchange
13 7 (12.96%) LAN
13 7 (12.96%) Windows Server 2003
13 7 (12.96%) MCP
13 7 (12.96%) Time Management
14 6 (11.11%) Android
14 6 (11.11%) Hyper-V
14 6 (11.11%) Mobile Device Management
14 6 (11.11%) Apple iOS
14 6 (11.11%) C
14 6 (11.11%) Citrix
14 6 (11.11%) DHCP
14 6 (11.11%) DNS
15 5 (9.26%) SLA
15 5 (9.26%) VPN
15 5 (9.26%) Internet
15 5 (9.26%) Degree
15 5 (9.26%) Mathematics

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 29 July 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (14.81%) MS Exchange
2 3 (5.56%) Exchange Server 2007
3 1 (1.85%) CMS
Applications
1 25 (46.30%) MS Office
2 16 (29.63%) MS Excel
3 1 (1.85%) Spreadsheet
Cloud Services
1 17 (31.48%) Office 365
2 1 (1.85%) IaaS
2 1 (1.85%) Cloud Computing
2 1 (1.85%) SaaS
2 1 (1.85%) PaaS
Communications & Networking
1 13 (24.07%) WAN
2 11 (20.37%) TCP/IP
3 7 (12.96%) LAN
4 6 (11.11%) DNS
4 6 (11.11%) DHCP
5 5 (9.26%) VPN
5 5 (9.26%) Internet
6 4 (7.41%) Wireless
7 2 (3.70%) Firewall
Database & Business Intelligence
1 2 (3.70%) SQL Server
General
1 2 (3.70%) Telecoms
1 2 (3.70%) Billing
2 1 (1.85%) Electronics
2 1 (1.85%) Law
2 1 (1.85%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (1.85%) .NET
Miscellaneous
1 5 (9.26%) Mathematics
2 2 (3.70%) Data Centre
3 1 (1.85%) Statistics
3 1 (1.85%) Analytical Skills
Operating Systems
1 44 (81.48%) Windows
2 22 (40.74%) Windows 7
3 13 (24.07%) Windows 8
4 12 (22.22%) Windows Server 2008
5 7 (12.96%) Windows Server 2003
6 6 (11.11%) Android
6 6 (11.11%) Apple iOS
7 4 (7.41%) Windows Server 2012
8 3 (5.56%) Windows XP
9 2 (3.70%) Windows Vista
10 1 (1.85%) UNIX
10 1 (1.85%) Linux
10 1 (1.85%) Windows 2000
Processes & Methodologies
1 7 (12.96%) Time Management
2 6 (11.11%) Mobile Device Management
3 4 (7.41%) ITIL
4 2 (3.70%) Incident Management
4 2 (3.70%) Mentoring
5 1 (1.85%) Problem Management
5 1 (1.85%) Line Management
5 1 (1.85%) CRM
5 1 (1.85%) Configuration Management
5 1 (1.85%) Asset Management
5 1 (1.85%) Data Management
5 1 (1.85%) Software Testing
5 1 (1.85%) Data Entry
5 1 (1.85%) Open Source
5 1 (1.85%) Change Control
5 1 (1.85%) Software Deployment
Programming Languages
1 6 (11.11%) C
2 1 (1.85%) Java
2 1 (1.85%) JavaScript
2 1 (1.85%) SQL
2 1 (1.85%) VB
2 1 (1.85%) VB6
Qualifications
1 9 (16.67%) Microsoft Certification
2 7 (12.96%) MCP
3 5 (9.26%) Degree
4 3 (5.56%) MCSA
5 2 (3.70%) CCNA
5 2 (3.70%) Cisco Certification
5 2 (3.70%) MCITP
6 1 (1.85%) A+ Certification
6 1 (1.85%) MCTS
Quality Assurance & Compliance
1 5 (9.26%) SLA
System Software
1 28 (51.85%) Active Directory
2 6 (11.11%) Hyper-V
3 2 (3.70%) VMware Infrastructure
Vendors
1 38 (70.37%) Microsoft
2 6 (11.11%) Citrix
3 3 (5.56%) VMware
4 1 (1.85%) Oracle
4 1 (1.85%) SAP
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