The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 227 227 259
Rank change year-on-year
0 +32
Permanent jobs requiring a Help Desk Support 43 28 27
As % of all permanent IT jobs located in the East of England 0.53% 0.39% 0.30%
As % of the Job Titles category 0.56% 0.41% 0.31%
Number of salaries quoted 42 27 26
Average salary £20,000 £22,750 £22,000
Average salary % change year-on-year
-12.08% +3.40%
90% offered a salary of more than £16,500 £18,000 £16,500
10% offered a salary of more than £27,350 £30,000 £42,500
UK excluding London average salary £21,500 £22,000 £20,000
% change year-on-year
-2.27% +10.00%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7636 6855 8776
As % of all permanent IT jobs located in the East of England 94.66% 96.28% 96.28%
Number of salaries quoted 6271 5638 7581
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 28 November 2014.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +8 27 £16,500 -45.00% 2
Cambridgeshire -15 6 £24,000 +4.91% 1
Essex -5 5 £32,000 +52.38% 1
Bedfordshire - 3 £17,000 -
Suffolk +11 2 £24,750 +15.11%
Norfolk +10 2 £20,500 +13.88%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 28 November 2014, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 54 (65.06%) Windows
2 49 (59.04%) MS Office
3 42 (50.60%) MS Excel
4 37 (44.58%) Active Directory
5 31 (37.35%) Windows Server 2003
6 29 (34.94%) Microsoft
7 25 (30.12%) Windows Server 2008
8 22 (26.51%) Windows Vista
9 19 (22.89%) Citrix
10 16 (19.28%) ITIL
11 15 (18.07%) Windows XP
12 13 (15.66%) MS Exchange
12 13 (15.66%) Problem Management
13 12 (14.46%) Exchange Server 2007
13 12 (14.46%) Time Management
13 12 (14.46%) Change Control
13 12 (14.46%) Windows 7
13 12 (14.46%) VoIP
13 12 (14.46%) Incident Management
14 11 (13.25%) TCP/IP
15 9 (10.84%) Legal
16 8 (9.64%) WAN
16 8 (9.64%) Degree
17 7 (8.43%) Mathematics
17 7 (8.43%) Analytical Skills
17 7 (8.43%) C
17 7 (8.43%) E-Commerce
17 7 (8.43%) Retail
17 7 (8.43%) Asset Management
17 7 (8.43%) Manufacturing

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 28 November 2014, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (15.66%) MS Exchange
2 12 (14.46%) Exchange Server 2007
3 6 (7.23%) WorkSite
4 1 (1.20%) SharePoint
4 1 (1.20%) Blackberry Enterprise Server
4 1 (1.20%) Exchange Server 2003
Applications
1 49 (59.04%) MS Office
2 42 (50.60%) MS Excel
3 3 (3.61%) MS PowerPoint
Cloud Services
1 1 (1.20%) Office 365
Communications & Networking
1 12 (14.46%) VoIP
2 11 (13.25%) TCP/IP
3 8 (9.64%) WAN
4 1 (1.20%) Firewall
Database & Business Intelligence
1 6 (7.23%) SQL Server
General
1 9 (10.84%) Legal
2 7 (8.43%) Manufacturing
2 7 (8.43%) Retail
2 7 (8.43%) Finance
3 2 (2.41%) Law
Miscellaneous
1 7 (8.43%) Mathematics
1 7 (8.43%) Analytical Skills
2 1 (1.20%) Blackberry
2 1 (1.20%) CCTV
Operating Systems
1 54 (65.06%) Windows
2 31 (37.35%) Windows Server 2003
3 25 (30.12%) Windows Server 2008
4 22 (26.51%) Windows Vista
5 15 (18.07%) Windows XP
6 12 (14.46%) Windows 7
7 6 (7.23%) Windows 2000
8 1 (1.20%) Windows 8
Processes & Methodologies
1 16 (19.28%) ITIL
2 13 (15.66%) Problem Management
3 12 (14.46%) Time Management
3 12 (14.46%) Change Control
3 12 (14.46%) Incident Management
4 7 (8.43%) Asset Management
4 7 (8.43%) E-Commerce
5 6 (7.23%) Workflow
5 6 (7.23%) Document Management
6 3 (3.61%) CRM
7 1 (1.20%) Migration
7 1 (1.20%) Root Cause Analysis
Programming Languages
1 7 (8.43%) C
2 6 (7.23%) Java
2 6 (7.23%) JavaScript
3 2 (2.41%) SQL
Qualifications
1 8 (9.64%) Degree
2 3 (3.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (6.02%) SLA
System Software
1 37 (44.58%) Active Directory
2 1 (1.20%) Terminal Services
Vendors
1 29 (34.94%) Microsoft
2 19 (22.89%) Citrix
3 6 (7.23%) Oracle
3 6 (7.23%) SAP
4 2 (2.41%) Red Hat
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £25,000 per annum
Posted: 1 hour ago
Cambridge, Cambridgeshire
UK Shared Business Services Ltd
Salary: From £21,517 to £25,210 per annum
Posted: 6 hours ago