The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 210 225 247
Rank change year-on-year
+15 +22
Permanent jobs requiring a Help Desk Support 44 23 29
As % of all permanent IT jobs located in the East of England 0.61% 0.35% 0.34%
As % of the Job Titles category 0.64% 0.36% 0.36%
Number of salaries quoted 43 22 24
Average salary £20,000 £23,125 £22,000
Average salary % change year-on-year
-13.51% +5.11%
90% offered a salary of more than £16,500 £21,050 £15,000
10% offered a salary of more than £25,800 £24,900 £30,000
UK excluding London average salary £21,500 £21,670 £20,500
% change year-on-year
-0.78% +5.70%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6836 6380 8163
As % of all permanent IT jobs located in the East of England 95.39% 96.24% 95.17%
Number of salaries quoted 5545 5161 7074
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 28 January 2015.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -2 20 £17,000 -35.23% 1
Cambridgeshire -4 14 £21,250 -9.57%
Suffolk +1 6 £22,500 +4.65%
Norfolk - 2 £20,500 -
Bedfordshire +13 1 £20,500 +13.88%
Essex -18 1 £35,000 +55.55%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 28 January 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 53 (61.63%) Windows
2 41 (47.67%) Microsoft
3 39 (45.35%) MS Excel
4 34 (39.53%) Active Directory
5 31 (36.05%) MS Office
6 27 (31.40%) Windows Server 2003
7 24 (27.91%) Windows Server 2008
8 21 (24.42%) Windows Vista
9 18 (20.93%) Windows XP
10 16 (18.60%) MS Exchange
11 12 (13.95%) TCP/IP
11 12 (13.95%) ITIL
12 11 (12.79%) Citrix
12 11 (12.79%) Windows 7
13 10 (11.63%) Time Management
13 10 (11.63%) WAN
14 8 (9.30%) Analytical Skills
14 8 (9.30%) SQL Server
15 7 (8.14%) Windows 2000
15 7 (8.14%) SLA
15 7 (8.14%) Degree
16 6 (6.98%) Problem Management
16 6 (6.98%) SAP
16 6 (6.98%) Java
16 6 (6.98%) JavaScript
16 6 (6.98%) Oracle
17 5 (5.81%) Finance
17 5 (5.81%) Legal
17 5 (5.81%) Windows 8
17 5 (5.81%) Asset Management

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 28 January 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (18.60%) MS Exchange
2 4 (4.65%) WorkSite
2 4 (4.65%) Exchange Server 2007
3 1 (1.16%) IBM Notes
Applications
1 39 (45.35%) MS Excel
2 31 (36.05%) MS Office
3 3 (3.49%) MS PowerPoint
4 1 (1.16%) MS Project
4 1 (1.16%) MS Visio
4 1 (1.16%) Acrobat
Cloud Services
1 3 (3.49%) SaaS
1 3 (3.49%) PaaS
1 3 (3.49%) IaaS
2 2 (2.33%) Cloud Computing
Communications & Networking
1 12 (13.95%) TCP/IP
2 10 (11.63%) WAN
3 4 (4.65%) VoIP
4 2 (2.33%) LAN
4 2 (2.33%) DHCP
4 2 (2.33%) DNS
4 2 (2.33%) Firewall
5 1 (1.16%) Wi-Fi
5 1 (1.16%) VPN
Database & Business Intelligence
1 8 (9.30%) SQL Server
General
1 5 (5.81%) Finance
1 5 (5.81%) Legal
2 4 (4.65%) Manufacturing
2 4 (4.65%) Retail
3 1 (1.16%) Law
Miscellaneous
1 8 (9.30%) Analytical Skills
2 4 (4.65%) Mathematics
3 3 (3.49%) Open Source
4 1 (1.16%) CCTV
Operating Systems
1 53 (61.63%) Windows
2 27 (31.40%) Windows Server 2003
3 24 (27.91%) Windows Server 2008
4 21 (24.42%) Windows Vista
5 18 (20.93%) Windows XP
6 11 (12.79%) Windows 7
7 7 (8.14%) Windows 2000
8 5 (5.81%) Windows 8
9 4 (4.65%) Windows Server 2012
10 3 (3.49%) Linux
11 2 (2.33%) UNIX
12 1 (1.16%) Apple iOS
12 1 (1.16%) Android
12 1 (1.16%) Windows Phone
Processes & Methodologies
1 12 (13.95%) ITIL
2 10 (11.63%) Time Management
3 6 (6.98%) Problem Management
4 5 (5.81%) Asset Management
4 5 (5.81%) Document Management
5 4 (4.65%) Incident Management
5 4 (4.65%) E-Commerce
5 4 (4.65%) Change Control
6 3 (3.49%) Workflow
7 2 (2.33%) Root Cause Analysis
8 1 (1.16%) Line Management
8 1 (1.16%) Migration
8 1 (1.16%) Agile Software Development
8 1 (1.16%) Service Delivery
8 1 (1.16%) CRM
Programming Languages
1 6 (6.98%) Java
1 6 (6.98%) JavaScript
2 4 (4.65%) C
3 1 (1.16%) SQL
Qualifications
1 7 (8.14%) Degree
2 3 (3.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (8.14%) SLA
System Software
1 34 (39.53%) Active Directory
2 3 (3.49%) VMware Infrastructure
2 3 (3.49%) Hyper-V
Systems Management
1 1 (1.16%) SCCM
Vendors
1 41 (47.67%) Microsoft
2 11 (12.79%) Citrix
3 6 (6.98%) Oracle
3 6 (6.98%) SAP
4 3 (3.49%) VMware
5 1 (1.16%) Red Gate
5 1 (1.16%) Cisco
5 1 (1.16%) Lotus
5 1 (1.16%) Apple
5 1 (1.16%) Adobe
5 1 (1.16%) HP
5 1 (1.16%) Dell
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £16000 - £18000 per annum + good benefits
Posted: 6 days ago