The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 240 223 218
Rank change year-on-year
-17 -5
Permanent jobs requiring a Help Desk Support 24 40 35
As % of all permanent IT jobs located in the East of England 0.33% 0.52% 0.49%
As % of the Job Titles category 0.35% 0.54% 0.52%
Number of salaries quoted 24 32 35
Average salary £23,250 £23,000 £20,500
Average salary % change year-on-year
+1.08% +12.19%
90% offered a salary of more than £18,300 £16,500 £18,400
10% offered a salary of more than £36,500 £32,000 £23,000
UK excluding London average salary £22,000 £23,000 £20,500
% change year-on-year
-4.34% +12.19%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6918 7397 6795
As % of all permanent IT jobs located in the East of England 94.17% 96.26% 95.11%
Number of salaries quoted 5867 6084 5823
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 28 August 2015.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -11 7 £36,500 +14.06%
Bedfordshire +16 6 £23,000 +35.29%
Hertfordshire -28 6 £22,500 +32.35% 1
Cambridgeshire +13 5 £24,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the East of England

For the 6 months to 28 August 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 45 (81.82%) Windows
2 38 (69.09%) Microsoft
3 25 (45.45%) Active Directory
4 23 (41.82%) MS Office
5 22 (40.00%) Windows 7
6 18 (32.73%) Office 365
7 17 (30.91%) MS Excel
8 12 (21.82%) Windows 8
9 10 (18.18%) WAN
9 10 (18.18%) TCP/IP
9 10 (18.18%) Microsoft Certification
9 10 (18.18%) Windows Server 2003
9 10 (18.18%) Windows Server 2008
10 8 (14.55%) C
11 7 (12.73%) Citrix
11 7 (12.73%) MS Exchange
11 7 (12.73%) SLA
12 6 (10.91%) LAN
12 6 (10.91%) MCP
12 6 (10.91%) Android
12 6 (10.91%) Time Management
12 6 (10.91%) Mobile Device Management
12 6 (10.91%) Apple iOS
13 5 (9.09%) Degree
13 5 (9.09%) Mathematics
13 5 (9.09%) Hyper-V
13 5 (9.09%) ITIL
13 5 (9.09%) SQL Server
13 5 (9.09%) VPN
13 5 (9.09%) DNS

Help Desk Support
Top Related IT Skills in the East of England by Category

For the 6 months to 28 August 2015, IT jobs across the East of England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (12.73%) MS Exchange
2 3 (5.45%) CMS
3 2 (3.64%) Exchange Server 2007
Applications
1 23 (41.82%) MS Office
2 17 (30.91%) MS Excel
3 3 (5.45%) Spreadsheet
Cloud Services
1 18 (32.73%) Office 365
Communications & Networking
1 10 (18.18%) TCP/IP
1 10 (18.18%) WAN
2 6 (10.91%) LAN
3 5 (9.09%) DHCP
3 5 (9.09%) VPN
3 5 (9.09%) DNS
3 5 (9.09%) Internet
4 4 (7.27%) Wireless
5 2 (3.64%) Firewall
Database & Business Intelligence
1 5 (9.09%) SQL Server
General
1 4 (7.27%) Billing
2 3 (5.45%) Electronics
3 2 (3.64%) Telecoms
4 1 (1.82%) Law
Libraries, Frameworks & Software Standards
1 1 (1.82%) .NET
Miscellaneous
1 5 (9.09%) Mathematics
2 2 (3.64%) Data Centre
3 1 (1.82%) Statistics
3 1 (1.82%) Analytical Skills
Operating Systems
1 45 (81.82%) Windows
2 22 (40.00%) Windows 7
3 12 (21.82%) Windows 8
4 10 (18.18%) Windows Server 2008
4 10 (18.18%) Windows Server 2003
5 6 (10.91%) Android
5 6 (10.91%) Apple iOS
6 4 (7.27%) Windows 2000
7 3 (5.45%) Windows Server 2012
8 2 (3.64%) Windows Vista
Processes & Methodologies
1 6 (10.91%) Time Management
1 6 (10.91%) Mobile Device Management
2 5 (9.09%) ITIL
3 4 (7.27%) Mentoring
4 3 (5.45%) CRM
5 1 (1.82%) Configuration Management
5 1 (1.82%) Data Management
5 1 (1.82%) Software Testing
5 1 (1.82%) Incident Management
5 1 (1.82%) Problem Management
5 1 (1.82%) Data Entry
5 1 (1.82%) Change Control
5 1 (1.82%) Software Deployment
5 1 (1.82%) Line Management
Programming Languages
1 8 (14.55%) C
2 4 (7.27%) Java
2 4 (7.27%) JavaScript
3 2 (3.64%) SQL
4 1 (1.82%) T-SQL
4 1 (1.82%) VB
4 1 (1.82%) VBA
4 1 (1.82%) VB6
Qualifications
1 10 (18.18%) Microsoft Certification
2 6 (10.91%) MCP
3 5 (9.09%) Degree
4 2 (3.64%) MCITP
4 2 (3.64%) MCSA
4 2 (3.64%) CCNA
4 2 (3.64%) Cisco Certification
Quality Assurance & Compliance
1 7 (12.73%) SLA
System Software
1 25 (45.45%) Active Directory
2 5 (9.09%) Hyper-V
3 3 (5.45%) VMware Infrastructure
Vendors
1 38 (69.09%) Microsoft
2 7 (12.73%) Citrix
3 4 (7.27%) VMware
3 4 (7.27%) Oracle
3 4 (7.27%) SAP
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago