The statistics below represent IT jobs advertised across the East of England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 215 205 220
Rank change year-on-year
-10 +15
Permanent jobs requiring a Help Desk Support 39 52 64
As % of all permanent IT jobs located in the East of England 0.60% 0.73% 0.79%
As % of the Job Titles category 0.62% 0.75% 0.82%
Number of salaries quoted 34 47 47
Median salary £22,750 £23,000 £20,500
Median salary % change year-on-year
-1.08% +12.19%
90% offered a salary of more than £18,500 £18,500 £16,500
10% offered a salary of more than £27,050 £33,500 £27,100
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6257 6926 7773
As % of all permanent IT jobs located in the East of England 96.63% 96.70% 96.36%
Number of salaries quoted 5090 5783 6357
Median salary £45,000 £43,750 £42,500
Median salary % change year-on-year
+2.85% +2.94%
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Help Desk Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the East of England

Help Desk Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the East of England region.

Help Desk Support Salary Trend in the East of England

Help Desk Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the East of England region over the 3 months to 2 December 2016.

Help Desk Support Salary Histogram in the East of England

Help Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East of England region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +7 26 £22,000 +4.76% 1
Suffolk -3 5 £24,000 -4.00%
Essex +11 4 - -
Cambridgeshire -2 3 £22,000 -7.36% 1
Bedfordshire -3 1 £21,000 -19.23%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 2 December 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support in the job title.

1 45 (65.22%) Windows
2 37 (53.62%) MS Office
3 32 (46.38%) Microsoft
4 31 (44.93%) Active Directory
5 20 (28.99%) WAN
5 20 (28.99%) MS Excel
6 18 (26.09%) ITIL
7 14 (20.29%) Windows 7
8 12 (17.39%) Citrix
9 11 (15.94%) Windows Server
10 10 (14.49%) Windows Server 2008
11 9 (13.04%) Process Improvement
11 9 (13.04%) TCP/IP
12 7 (10.14%) Service Delivery
12 7 (10.14%) SQL
12 7 (10.14%) Document Management
12 7 (10.14%) Degree
12 7 (10.14%) Windows Vista
12 7 (10.14%) Problem Management
12 7 (10.14%) Ticket Management
12 7 (10.14%) Case Management
13 6 (8.70%) Root Cause Analysis
13 6 (8.70%) PL/SQL
13 6 (8.70%) SLA
13 6 (8.70%) Change Management
14 5 (7.25%) Thin Client
14 5 (7.25%) Terminal Services
14 5 (7.25%) Windows Server 2003
14 5 (7.25%) VMware ESXi
14 5 (7.25%) Data Centre

Help Desk Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.80%) MS Exchange
2 1 (1.45%) Skype for Business
Applications
1 37 (53.62%) MS Office
2 20 (28.99%) MS Excel
3 1 (1.45%) MS PowerPoint
3 1 (1.45%) MS Project
3 1 (1.45%) MS Visio
Communications & Networking
1 20 (28.99%) WAN
2 9 (13.04%) TCP/IP
3 3 (4.35%) LAN
4 2 (2.90%) Internet
4 2 (2.90%) Remote Desktop
5 1 (1.45%) Broadband
5 1 (1.45%) DHCP
5 1 (1.45%) DNS
5 1 (1.45%) Firewall
5 1 (1.45%) PBX
5 1 (1.45%) Unified Communications
5 1 (1.45%) VoIP
5 1 (1.45%) VPN
General
1 2 (2.90%) Telecoms
2 1 (1.45%) Finance
Libraries, Frameworks & Software Standards
1 2 (2.90%) HTML
Miscellaneous
1 5 (7.25%) Data Centre
1 5 (7.25%) Fat Client
1 5 (7.25%) Thin Client
2 2 (2.90%) Analytical Skills
3 1 (1.45%) Blackberry
3 1 (1.45%) Computer Science
3 1 (1.45%) Driving Licence
3 1 (1.45%) iPad
3 1 (1.45%) iPhone
3 1 (1.45%) Replication
3 1 (1.45%) Smartphone
3 1 (1.45%) Video Conferencing
Operating Systems
1 45 (65.22%) Windows
2 14 (20.29%) Windows 7
3 11 (15.94%) Windows Server
4 10 (14.49%) Windows Server 2008
5 7 (10.14%) Windows Vista
6 5 (7.25%) Windows Server 2003
7 4 (5.80%) Windows 10
8 3 (4.35%) Windows 8
9 2 (2.90%) Linux
9 2 (2.90%) Windows XP
10 1 (1.45%) Android
10 1 (1.45%) Unix
10 1 (1.45%) Windows 2000
Processes & Methodologies
1 18 (26.09%) ITIL
2 9 (13.04%) Process Improvement
3 7 (10.14%) Case Management
3 7 (10.14%) Document Management
3 7 (10.14%) Problem Management
3 7 (10.14%) Service Delivery
3 7 (10.14%) Ticket Management
4 6 (8.70%) Change Management
4 6 (8.70%) Root Cause Analysis
5 4 (5.80%) Data Entry
6 2 (2.90%) Coaching
6 2 (2.90%) Virtual Environments
7 1 (1.45%) Incident Management
7 1 (1.45%) ITIL V3
7 1 (1.45%) Mobile Device Management
7 1 (1.45%) Performance Management
7 1 (1.45%) Service Management
7 1 (1.45%) Web Design
Programming Languages
1 7 (10.14%) SQL
2 6 (8.70%) PL/SQL
3 1 (1.45%) JavaScript
Qualifications
1 7 (10.14%) Degree
2 4 (5.80%) ITIL Certification
2 4 (5.80%) MCP
3 3 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 6 (8.70%) SLA
2 1 (1.45%) ISO/IEC 27001
System Software
1 31 (44.93%) Active Directory
2 5 (7.25%) Hyper-V
2 5 (7.25%) Terminal Services
2 5 (7.25%) VMware ESXi
2 5 (7.25%) VMware Infrastructure
2 5 (7.25%) vSphere
Vendors
1 32 (46.38%) Microsoft
2 12 (17.39%) Citrix
3 5 (7.25%) VMware
4 1 (1.45%) Cognizant
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £17000 - £20000 per annum + benefits
Posted: 4 days ago