Digital Customer Experience Contracts in England

Digital Customer Experience (Digital CX)
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Digital Customer Experience skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Digital Customer Experience over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 525 651 730
Rank change year-on-year +126 +79 -126
Contract jobs citing Digital Customer Experience 12 11 47
As % of all contract jobs advertised in England 0.032% 0.022% 0.066%
As % of the Processes & Methodologies category 0.037% 0.024% 0.073%
Number of daily rates quoted 12 10 20
10th Percentile £521 £524 -
25th Percentile - £525 £425
Median daily rate (50th Percentile) £600 £650 £513
Median % change year-on-year -7.69% +26.83% +7.89%
75th Percentile £600 £775 £625
90th Percentile £601 £815 £725
UK median daily rate £600 £650 £513
% change year-on-year -7.69% +26.83% +7.89%

All Process and Methodology Skills
England

Digital Customer Experience is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 32,086 45,187 64,582
As % of all contract IT jobs advertised in England 86.56% 90.18% 90.81%
Number of daily rates quoted 21,040 31,727 45,864
10th Percentile £300 £325 £331
25th Percentile £413 £445 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +8.59%
75th Percentile £650 £675 £650
90th Percentile £750 £765 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,256 1,594 1,765
10th Percentile £12.96 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £36.33 £36.77 £24.35
Median % change year-on-year -1.19% +51.01% +1.46%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.69
UK median hourly rate £35.95 £36.00 £25.00
% change year-on-year -0.14% +44.00% +2.04%

Digital Customer Experience
Job Vacancy Trend in England

Job postings citing Digital Customer Experience as a proportion of all IT jobs advertised in England.

Job vacancy trend for Digital Customer Experience in England

Digital Customer Experience
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Digital Customer Experience in England.

Daily rate trend for Digital Customer Experience in England

Digital Customer Experience
Daily Rate Histogram in England

Daily rate distribution for jobs citing Digital Customer Experience in England over the 6 months to 3 May 2024.

Daily rate histogram for Digital Customer Experience in England

Digital Customer Experience
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Digital Customer Experience in England.

Hourly rate trend for Digital Customer Experience in England

Digital Customer Experience
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Digital Customer Experience within the England region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London - 12 £600 - 9
Digital Customer Experience
UK

Digital Customer Experience
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (33.33%) govService
Communications & Networking
1 3 (25.00%) Intranet
General
1 4 (33.33%) Local Government
2 2 (16.67%) Marketing
3 1 (8.33%) Public Sector
Job Titles
1 8 (66.67%) Head of Digital
2 7 (58.33%) Head of Customer Experience
3 1 (8.33%) Architect
3 1 (8.33%) Designer
3 1 (8.33%) Digital Architect
3 1 (8.33%) Digital Transformation
3 1 (8.33%) Enterprise Architect
3 1 (8.33%) Head of Digital Transformation
3 1 (8.33%) Head of Strategy
3 1 (8.33%) Senior
Libraries, Frameworks & Software Standards
1 1 (8.33%) MACH
Miscellaneous
1 1 (8.33%) Low-Code
1 1 (8.33%) Mobile App
Processes & Methodologies
1 12 (100.00%) Customer Experience
2 8 (66.67%) Digital Transformation Programme
3 7 (58.33%) Service Design
3 7 (58.33%) User Research
4 5 (41.67%) Digital Strategy
5 4 (33.33%) Matrix Management
6 3 (25.00%) Agile
6 3 (25.00%) Business Process Improvement
6 3 (25.00%) CRM
6 3 (25.00%) PRINCE2
6 3 (25.00%) Process Improvement
6 3 (25.00%) Scrum
7 2 (16.67%) Digital Transformation Strategy
7 2 (16.67%) Storytelling
8 1 (8.33%) Analytics
8 1 (8.33%) Data Analytics
8 1 (8.33%) Decision-Making
8 1 (8.33%) Demand Generation
8 1 (8.33%) Machine Learning
8 1 (8.33%) Problem-Solving
Quality Assurance & Compliance
1 4 (33.33%) Accessibility
2 3 (25.00%) Data Quality
Vendors
1 2 (16.67%) Adobe
2 1 (8.33%) Optimizely
2 1 (8.33%) Sitecore