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This section looks at the demand for Customer Relationship Management (CRM) skills within the England region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT job ads that have cited CRM over the 3 months to 4 July 2008 with a comparison to the same period last year.

LinkCustomer Relationship Management (CRM)
Location
3 months to 4 Jul 2008Same period last year
Rank71100
Rank change on same period last yearUp+29
Matching contract IT job ads14151444
As % of all UK contract IT job ads sampled1.866 %1.532 %
As % of the category below3.754 %3.321 %
Daily rates quoted420367
Average minimum daily rate£373£371
Average daily rate£398£397
% change on same period last year+0.06 %
Average maximum daily rate£423£424
UK excluding London average daily rate£402£386
% change on same period last year+4.23 %
Hourly rates quoted4147
Average minimum hourly rate£26.70£29.73
Average hourly rate£28.72£31.79
% change on same period last year-9.67 %
Average maximum hourly rate£30.74£33.86
UK excluding London average hourly rate£24.02£29.86
% change on same period last year-19.58 %
Processes & Methodologies EnglandProcesses & Methodologies
England
Matching contract IT job ads3769343486
As % of all UK contract IT job ads sampled49.70 %46.13 %
Daily rates quoted1386814508
Average minimum daily rate£389£395
Average daily rate£416£420
% change on same period last year-0.89 %
Average maximum daily rate£443£444
UK excluding London average daily rate£384£374
% change on same period last year+2.50 %
Hourly rates quoted22942701
Average minimum hourly rate£27.46£29.05
Average hourly rate£29.32£30.85
% change on same period last year-4.95 %
Average maximum hourly rate£31.18£32.65
UK excluding London average hourly rate£29.40£30.19
% change on same period last year-2.62 %
CRM UKCRM
UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

CRM
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing CRM across the England region as a proportion of the total demand within the Processes & Methodologies category.

England CRM Demand Trend

CRM
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the England region.

England CRM Daily Rate Trend

CRM
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the England region over the 3 months to 4 July 2008.

England CRM Daily Rate Histogram

CRM
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the England region.

England CRM Hourly Rate Trend

CRM
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the England region over the 3 months to 4 July 2008.

England CRM Hourly Rate Histogram

CRM
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing CRM within the England region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
LondonUp+25727£396-1.62 %
South EastUp+19253£352-13.65 %
North WestDown-1189£387+2.65 %
South WestUp+774£411+0.41 %
West MidlandsUp+4169£423+23.10 %
East of EnglandDown-252£392+23.44 %
MidlandsUp+1649£472-4.67 %
East MidlandsDown-437£436+29.44 %
YorkshireUp+929£550+64.34 %
North EastUp+15£320-28.88 %
CRM UKCRM
UK

CRM
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the England region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1819 (27.54 %)SAP
2479 (16.11 %)SAP CRM
3452 (15.20 %)Finance
4423 (14.22 %).NET
5421 (14.16 %)SQL
6374 (12.58 %)Oracle
7326 (10.96 %)Microsoft
8309 (10.39 %)SQL Server
9279 (9.381 %)C#
10235 (7.902 %)Microsoft CRM
11232 (7.801 %)Marketing
12227 (7.633 %)Siebel
13224 (7.532 %)Java
14212 (7.128 %)Project Management
15202 (6.792 %)PRINCE2
16201 (6.759 %)Government
17176 (5.918 %)ASP.NET
18172 (5.783 %)Telecoms
19169 (5.683 %)Business Analysis
20163 (5.481 %)Business Intelligence
21158 (5.313 %)Workflow
21158 (5.313 %)ERP
22157 (5.279 %)XML
23143 (4.808 %)Banking
24133 (4.472 %)Windows
24133 (4.472 %)Migration
25132 (4.438 %)JavaScript
26127 (4.270 %)SharePoint
26127 (4.270 %)Billing
27125 (4.203 %)SQL Server 2005

CRM
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the England region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Development
1423 (14.22 %).NET
2176 (5.918 %)ASP.NET
3157 (5.279 %)XML
4123 (4.136 %)WebServices
598 (3.295 %)HTML
690 (3.026 %)CSS
789 (2.993 %)J2EE
881 (2.724 %)SAP XI
961 (2.051 %)AJAX
1058 (1.950 %)ASP
1151 (1.715 %).NET Framework
1249 (1.648 %)WebSphere
1343 (1.446 %)Spring
1343 (1.446 %)Middleware
1434 (1.143 %)ASP.NET 2.0
1533 (1.110 %)Hibernate
1533 (1.110 %)XSLT
1632 (1.076 %)JSP
1731 (1.042 %)SOAP
1830 (1.009 %)WCF
Application Platforms
1127 (4.270 %)SharePoint
267 (2.253 %)SharePoint Server 2007
364 (2.152 %)CMS
459 (1.984 %)BizTalk Server
544 (1.479 %)MS Exchange
638 (1.278 %)Oracle Workflow
728 (0.941 %)SAS
822 (0.740 %)WebSphere Application Server
822 (0.740 %)NetWeaver
921 (0.706 %)IIS
1017 (0.572 %)WebLogic
1114 (0.471 %)Exchange Server 2000
1114 (0.471 %)ESB
1213 (0.437 %)Exchange Server 2003
1213 (0.437 %)Tomcat
1213 (0.437 %)Oracle Application Server
1311 (0.370 %)ColdFusion
1311 (0.370 %)Exchange Server 2007
1410 (0.336 %)SugarCRM
1410 (0.336 %)Apache
Applications
1117 (3.934 %)MS Excel
279 (2.656 %)MS Office
347 (1.580 %)MS Project
420 (0.672 %)MS Visio
420 (0.672 %)InfoPath
513 (0.437 %)MS PowerPoint
612 (0.403 %)Photoshop
612 (0.403 %)CA Clarity
74 (0.134 %)SPSS
82 (0.067 %)Fireworks
82 (0.067 %)Adobe Captivate
91 (0.034 %)Maya
91 (0.034 %)Adobe Illustrator
Business Applications
1479 (16.11 %)SAP CRM
2235 (7.902 %)Microsoft CRM
3104 (3.497 %)Dynamics CRM
457 (1.917 %)Oracle CRM
546 (1.547 %)Oracle EBS
645 (1.513 %)SAP SD
740 (1.345 %)Oracle Applications
836 (1.210 %)Singl.eView
934 (1.143 %)SAP IS-U
1029 (0.975 %)Pivotal CRM
1128 (0.941 %)Oracle 11i
1221 (0.706 %)SAP ERP
1317 (0.572 %)SAP R/3
1414 (0.471 %)SAP FI
1513 (0.437 %)BusinessWorks
1611 (0.370 %)Axapta
1611 (0.370 %)Navision
1710 (0.336 %)Great Plains
1710 (0.336 %)Oracle ERP
1710 (0.336 %)SAP MDM
Communications & Networking
1105 (3.531 %)Internet
242 (1.412 %)CTI
330 (1.009 %)BSS
422 (0.740 %)Extranet
521 (0.706 %)Intranet
620 (0.672 %)HTTP
719 (0.639 %)LDAP
816 (0.538 %)3G
913 (0.437 %)Broadband
1011 (0.370 %)VPN
1011 (0.370 %)Firewall
1011 (0.370 %)Wireless
1110 (0.336 %)VoIP
129 (0.303 %)LAN
129 (0.303 %)TCP/IP
136 (0.202 %)DNS
136 (0.202 %)WAN
145 (0.168 %)DHCP
145 (0.168 %)ADSL
145 (0.168 %)SAN
Database & Business Intelligence
1309 (10.39 %)SQL Server
2125 (4.203 %)SQL Server 2005
385 (2.858 %)Datawarehouse
470 (2.354 %)SQL Server 2000
559 (1.984 %)Oracle Reports
644 (1.479 %)Oracle 10g
742 (1.412 %)EDRMS
840 (1.345 %)BusinessObjects
937 (1.244 %)Crystal Reports
1036 (1.210 %)ETL
1135 (1.177 %)MySQL
1234 (1.143 %)SQL Server Reporting Services
1333 (1.110 %)Oracle 8/8i
1333 (1.110 %)Data Cleansing
1427 (0.908 %)DB2
1526 (0.874 %)MS Access
1623 (0.773 %)Oracle 9i
1722 (0.740 %)SQL Server Integration Services
1820 (0.672 %)SAP BW
1917 (0.572 %)DTS
Development Applications
140 (1.345 %)Oracle Forms
140 (1.345 %)TestDirector
231 (1.042 %)Visual Studio
328 (0.941 %)LoadRunner
425 (0.841 %)Eclipse
519 (0.639 %)Ant
615 (0.504 %)IntelliJ
615 (0.504 %)LSMW
714 (0.471 %)eCATT
714 (0.471 %)JUnit
811 (0.370 %)Flash
910 (0.336 %)CruiseControl
109 (0.303 %)Atlassian Bamboo
109 (0.303 %)QuickTest Pro
109 (0.303 %)VSS/SourceSafe
118 (0.269 %)ERwin
118 (0.269 %)NUnit
125 (0.168 %)WinRunner
134 (0.134 %)Rational Rose
143 (0.101 %)Dreamweaver
General
1452 (15.20 %)Finance
2232 (7.801 %)Marketing
3201 (6.759 %)Government
4172 (5.783 %)Telecoms
5143 (4.808 %)Banking
6127 (4.270 %)Billing
773 (2.455 %)Retail
867 (2.253 %)Back Office
966 (2.219 %)Investment Banking
1064 (2.152 %)Local Government
1159 (1.984 %)Insurance
1252 (1.748 %)Front Office
1338 (1.278 %)Law
1437 (1.244 %)Legal
1531 (1.042 %)Automotive
1629 (0.975 %)Manufacturing
1728 (0.941 %)Education
1827 (0.908 %)Pensions
1925 (0.841 %)Health
2017 (0.572 %)Financial Institution
Job Titles
1646 (21.72 %)Analyst
2607 (20.41 %)Developer
3596 (20.04 %)Consultant
4374 (12.58 %)CRM Consultant
5362 (12.17 %)Business Analyst
6332 (11.16 %)SAP Consultant
7304 (10.22 %)Project Manager
8217 (7.297 %)SAP CRM Consultant
9159 (5.346 %)Architect
10134 (4.506 %).NET Developer
1198 (3.295 %)C# Developer
1296 (3.228 %)CRM Business Analyst
1381 (2.724 %)SAP Manager
1476 (2.555 %)CRM Manager
1571 (2.387 %)Solutions Architect
1665 (2.186 %)Trainer
1764 (2.152 %)Test Analyst
1859 (1.984 %)Support Analyst
1958 (1.950 %)CRM Project Manager
2055 (1.849 %)Java Developer
Miscellaneous
154 (1.816 %)Management Information System
240 (1.345 %)Asset Management
324 (0.807 %)N-Tier
417 (0.572 %)Data Integration
516 (0.538 %)E-Learning
516 (0.538 %)Equities
611 (0.370 %)Client/Server
611 (0.370 %)Clustering
611 (0.370 %)Data Extraction
710 (0.336 %)PMI
710 (0.336 %)Blackberry
89 (0.303 %)NHS
98 (0.269 %)Foreign Exchange (FX)
98 (0.269 %)BBC
98 (0.269 %)IPTV
98 (0.269 %)Data Conversion
98 (0.269 %)Blog
98 (0.269 %)Credit Risk
98 (0.269 %)French Language
98 (0.269 %)Fund Management
Operating Systems
1133 (4.472 %)Windows
2112 (3.766 %)Unix
352 (1.748 %)Linux
440 (1.345 %)Solaris
525 (0.841 %)Windows NT
621 (0.706 %)HPUX
720 (0.672 %)Windows Server 2003
817 (0.572 %)Windows 2000
916 (0.538 %)AIX
916 (0.538 %)VMS
1012 (0.403 %)Windows XP
113 (0.101 %)i5/OS
Processes & Methodologies
1212 (7.128 %)Project Management
2202 (6.792 %)PRINCE2
3169 (5.683 %)Business Analysis
4163 (5.481 %)Business Intelligence
5158 (5.313 %)ERP
5158 (5.313 %)Workflow
6133 (4.472 %)Migration
7105 (3.531 %)Security Cleared
897 (3.262 %)OO
996 (3.228 %)User Acceptance Testing
1093 (3.127 %)UML
1093 (3.127 %)Data Modelling
1182 (2.757 %)E-Commerce
1276 (2.555 %)Stakeholder Management
1276 (2.555 %)Test Scripting
1373 (2.455 %)Change Management
1469 (2.320 %)Data Migration
1565 (2.186 %)Content Management
1657 (1.917 %)Data Management
1754 (1.816 %)Service Delivery
Programming Languages
1421 (14.16 %)SQL
2279 (9.381 %)C#
3224 (7.532 %)Java
4132 (4.438 %)JavaScript
597 (3.262 %)ABAP
692 (3.093 %)PL/SQL
786 (2.892 %)VB.NET
860 (2.017 %)VB
952 (1.748 %)Transact-SQL
1042 (1.412 %)PHP
1138 (1.278 %)Shell Script
1225 (0.841 %)VB6
1322 (0.740 %)C
1419 (0.639 %)C++
1515 (0.504 %)PHP5
1613 (0.437 %)VBA
1613 (0.437 %)VBScript
1712 (0.403 %)Perl
189 (0.303 %)SAPscript
195 (0.168 %)DHTML
Qualifications
147 (1.580 %)PRINCE2 Certification
147 (1.580 %)Degree
233 (1.110 %)Microsoft Certification
330 (1.009 %)ISEB
419 (0.639 %)MCSE
518 (0.605 %)PRINCE2 Practitioner
615 (0.504 %)MCSD
713 (0.437 %)PMP
89 (0.303 %)PMI Certification
89 (0.303 %)MCDBA
89 (0.303 %)MCT
89 (0.303 %)MCP
93 (0.101 %)Siebel Certification
93 (0.101 %)ITIL Certification
102 (0.067 %)ISEB Practitioner
111 (0.034 %)MCTS
111 (0.034 %)ISTQB
111 (0.034 %)MAPM
111 (0.034 %)SAP Certification
111 (0.034 %)ACCA
Quality Assurance & Compliance
144 (1.479 %)QA
220 (0.672 %)SLA
39 (0.303 %)ISO9001
46 (0.202 %)Sarbanes-Oxley
51 (0.034 %)Basel II
51 (0.034 %)TickIT
51 (0.034 %)ISO9000
System Software
139 (1.311 %)Active Directory
28 (0.269 %)Oracle RAC
34 (0.134 %)Backup Exec
34 (0.134 %)ISA Server
43 (0.101 %)VMware GSX
52 (0.067 %)Terminal Services
52 (0.067 %)Microsoft Virtual Server
52 (0.067 %)Citrix Presentation Server
52 (0.067 %)MSMQ
52 (0.067 %)VMware Infrastructure
61 (0.034 %)VMware Server
61 (0.034 %)SAP ITS
61 (0.034 %)Oracle RMAN
61 (0.034 %)AquaLogic
61 (0.034 %)Tivoli Workload Scheduler
61 (0.034 %)MetaFrame
61 (0.034 %)Terminal Server
61 (0.034 %)VMware ESX
61 (0.034 %)VMware Workstation
61 (0.034 %)NetBackup
Systems Management
15 (0.168 %)Systems Management Server (SMS)
24 (0.134 %)Tivoli
24 (0.134 %)AutoSys
24 (0.134 %)CONTROL-M
33 (0.101 %)MAILsweeper
33 (0.101 %)Tivoli Storage Manager
33 (0.101 %)MOM
42 (0.067 %)MIIS
42 (0.067 %)WSUS
51 (0.034 %)BMC Marimba
51 (0.034 %)Unicenter
51 (0.034 %)DameWare
51 (0.034 %)Netcool
Vendors
1819 (27.54 %)SAP
2374 (12.58 %)Oracle
3326 (10.96 %)Microsoft
4227 (7.633 %)Siebel
587 (2.925 %)salesforce.com
657 (1.917 %)Amdocs
745 (1.513 %)Chordiant
840 (1.345 %)Business Objects
934 (1.143 %)Northgate
1032 (1.076 %)PeopleSoft
1130 (1.009 %)Sage
1229 (0.975 %)IBM
1328 (0.941 %)Lagan
1424 (0.807 %)Genesys
1522 (0.740 %)Remedy
1621 (0.706 %)Informatica
1720 (0.672 %)CA
1819 (0.639 %)HP
1916 (0.538 %)Sybase
2015 (0.504 %)TIBCO
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