Customer-Centricity Contracts in Kent

Customer-Centric
South East > Kent

The following table provides summary statistics for contract job vacancies advertised in Kent with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 1 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 May 2024
Same period 2023 Same period 2022
Rank 25 34 -
Rank change year-on-year +9 - -
Contract jobs citing Customer-Centricity 5 1 0
As % of all contract jobs advertised in Kent 2.50% 0.46% -
As % of the Processes & Methodologies category 3.76% 0.60% -
Number of daily rates quoted 4 1 0
10th Percentile £485 - -
25th Percentile £575 £213 -
Median daily rate (50th Percentile) £650 £225 -
Median % change year-on-year +188.89% - -
75th Percentile £684 £238 -
90th Percentile £701 - -
South East median daily rate £475 £350 £511
% change year-on-year +35.71% -31.54% +20.30%

All Process and Methodology Skills
Kent

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Kent with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 133 166 243
As % of all contract IT jobs advertised in Kent 66.50% 75.80% 85.56%
Number of daily rates quoted 93 127 216
10th Percentile £205 £122 £181
25th Percentile £230 £205 £306
Median daily rate (50th Percentile) £425 £355 £433
Median % change year-on-year +19.72% -17.92% +24.46%
75th Percentile £540 £534 £578
90th Percentile £656 £671 £638
South East median daily rate £500 £508 £500
% change year-on-year -1.48% +1.50% +11.11%
Number of hourly rates quoted 13 6 9
10th Percentile £11.47 £36.85 £22.02
25th Percentile £15.00 £41.16 £32.50
Median hourly rate £35.50 £52.28 £35.55
Median % change year-on-year -32.09% +47.07% -8.67%
75th Percentile £46.87 £57.44 £43.50
90th Percentile £62.96 £62.25 £47.22
South East median hourly rate £47.50 £50.00 £22.50
% change year-on-year -5.00% +122.22% -18.18%

Customer-Centricity
Job Vacancy Trend in Kent

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for Customer-Centricity in Kent

Customer-Centricity
Contractor Daily Rate Trend in Kent

3-month moving average daily rate quoted in jobs citing Customer-Centricity in Kent.

Daily rate trend for Customer-Centricity in Kent

Customer-Centricity
Daily Rate Histogram in Kent

Daily rate distribution for jobs citing Customer-Centricity in Kent over the 6 months to 1 May 2024.

Daily rate histogram for Customer-Centricity in Kent

Customer-Centricity
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the Kent region over the 6 months to 1 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Stansted - 1 £675 -
Tunbridge Wells - 1 - -
Maidstone - 1 £450 - 2
Customer-Centricity
South East

Customer-Centricity
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) SharePoint
Applications
1 1 (20.00%) Microsoft Office
Cloud Services
1 4 (80.00%) Power Platform
2 1 (20.00%) Microsoft 365
2 1 (20.00%) OneDrive
2 1 (20.00%) PowerApps
Communications & Networking
1 1 (20.00%) Firewall
Database & Business Intelligence
1 3 (60.00%) Power BI
General
1 4 (80.00%) Analytical Skills
1 4 (80.00%) Social Skills
2 3 (60.00%) Finance
Job Titles
1 1 (20.00%) Consultant
1 1 (20.00%) Customer Experience Consultant
1 1 (20.00%) Head of Analysis
1 1 (20.00%) Microsoft 365 Specialist
1 1 (20.00%) Microsoft Specialist
1 1 (20.00%) Operations Consultant
Miscellaneous
1 1 (20.00%) Analytical Mindset
1 1 (20.00%) Self-Motivation
Processes & Methodologies
1 4 (80.00%) Continuous Improvement
1 4 (80.00%) Customer Service
1 4 (80.00%) Problem-Solving
2 3 (60.00%) Analytics
2 3 (60.00%) Business Intelligence
2 3 (60.00%) Data Analysis
2 3 (60.00%) Data Strategy
2 3 (60.00%) Decision-Making
2 3 (60.00%) Digital Transformation Programme
2 3 (60.00%) Visualisation
3 2 (40.00%) Data-Driven Decision Making
4 1 (20.00%) Actionable Insight
4 1 (20.00%) CRM
4 1 (20.00%) Customer Experience
4 1 (20.00%) Customer Retention
4 1 (20.00%) Customer-Centric Approach
4 1 (20.00%) Migration
4 1 (20.00%) Performance Monitoring
4 1 (20.00%) Telematics
Qualifications
1 3 (60.00%) Postgraduate
Systems Management
1 1 (20.00%) Microsoft Intune
Vendors
1 1 (20.00%) Google
1 1 (20.00%) Microsoft