The table below looks at the statistics for the Technical Support role in IT contracts advertised for the Leeds region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 85 75 70
Rank change year-on-year
-10 -5
Contract jobs requiring a Technical Support 17 3 8
As % of all contract IT jobs located in Leeds 1.05% 0.28% 0.92%
As % of the Job Titles category 1.14% 0.30% 0.97%
Number of daily rates quoted 12 3 2
Average daily rate
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£295 £185 £113
Average daily rate % change year-on-year
+59.45% +64.44%
UK excluding London average daily rate £265 £225 £275
% change year-on-year
+17.77% -18.18%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £16.50 £21.25 £14.75
% change year-on-year
-22.35% +44.06%
Technical Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Leeds
Contract IT job ads with a match in the
Job Titles category
1497 988 822
As % of all contract IT jobs located in Leeds 92.12% 93.12% 94.48%
Number of daily rates quoted 1074 674 443
Average daily rate £363 £325 £313
Average daily rate % change year-on-year
+11.53% +4.00%
90% offered a daily rate of more than £270 £185 £175
10% offered a daily rate of more than £500 £450 £450
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 38 23 34
Average hourly rate £14.00 £13.20 £29.25
Average hourly rate % change year-on-year
+6.06% -54.87%
90% offered a hourly rate of more than £9.25 £11.80 £10.65
10% offered a hourly rate of more than £22.50 £17.50 £45.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Technical Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Leeds

Technical Support
Daily Rate Trend in Leeds

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Leeds region.

Technical Support Daily Rate Trend in Leeds

Technical Support
Hourly Rate Trend in Leeds

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Leeds region.

Technical Support Hourly Rate Trend in Leeds

Technical Support
Top 30 Related IT Skills in Leeds

For the 6 months to 31 July 2015, IT contractor jobs across the Leeds region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 17 (60.71%) ITIL
2 15 (53.57%) Service Management
3 14 (50.00%) Ubuntu
3 14 (50.00%) CentOS
4 13 (46.43%) UNIX
4 13 (46.43%) Splunk
5 12 (42.86%) Firewall
6 11 (39.29%) VMware
6 11 (39.29%) Windows
7 10 (35.71%) LDAP
7 10 (35.71%) Workflow
8 9 (32.14%) Incident Management
8 9 (32.14%) Cisco
9 6 (21.43%) VMware Infrastructure
9 6 (21.43%) SSL
10 5 (17.86%) SAN
10 5 (17.86%) NHS
10 5 (17.86%) Internet
10 5 (17.86%) Smartcard
10 5 (17.86%) Python
10 5 (17.86%) Web Services
10 5 (17.86%) XML
10 5 (17.86%) SQL Server
10 5 (17.86%) IIS
11 4 (14.29%) Finance
11 4 (14.29%) Linux
11 4 (14.29%) Windows 7
12 3 (10.71%) SOAP
12 3 (10.71%) WSDL
12 3 (10.71%) Windows Server 2003

Technical Support
Top Related IT Skills in Leeds by Category

For the 6 months to 31 July 2015, IT contractor jobs across the Leeds region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (17.86%) IIS
2 1 (3.57%) MS Exchange
2 1 (3.57%) Exchange Server 2003
2 1 (3.57%) Exchange Server 2007
Applications
1 1 (3.57%) MS Office
Cloud Services
1 1 (3.57%) Office 365
Communications & Networking
1 12 (42.86%) Firewall
2 10 (35.71%) LDAP
3 6 (21.43%) SSL
4 5 (17.86%) SAN
4 5 (17.86%) Internet
5 1 (3.57%) DHCP
5 1 (3.57%) VPN
5 1 (3.57%) DNS
Database & Business Intelligence
1 5 (17.86%) SQL Server
General
1 4 (14.29%) Finance
Libraries, Frameworks & Software Standards
1 5 (17.86%) Web Services
1 5 (17.86%) XML
2 3 (10.71%) WSDL
2 3 (10.71%) SOAP
3 2 (7.14%) .NET
Miscellaneous
1 5 (17.86%) NHS
1 5 (17.86%) Smartcard
Operating Systems
1 14 (50.00%) Ubuntu
1 14 (50.00%) CentOS
2 13 (46.43%) UNIX
3 11 (39.29%) Windows
4 4 (14.29%) Linux
4 4 (14.29%) Windows 7
5 3 (10.71%) Windows Server 2003
5 3 (10.71%) Windows Server 2008
6 1 (3.57%) Windows Vista
6 1 (3.57%) Windows XP
Processes & Methodologies
1 17 (60.71%) ITIL
2 15 (53.57%) Service Management
3 10 (35.71%) Workflow
4 9 (32.14%) Incident Management
5 3 (10.71%) Migration
6 1 (3.57%) Service Delivery
Programming Languages
1 5 (17.86%) Python
Qualifications
1 1 (3.57%) Microsoft Certification
1 1 (3.57%) MOS
1 1 (3.57%) MCDST
Quality Assurance & Compliance
1 3 (10.71%) SLA
System Software
1 6 (21.43%) VMware Infrastructure
2 3 (10.71%) VMware Server
3 2 (7.14%) Active Directory
3 2 (7.14%) Hyper-V
Systems Management
1 3 (10.71%) SCCM
Vendors
1 13 (46.43%) Splunk
2 11 (39.29%) VMware
3 9 (32.14%) Cisco
4 2 (7.14%) Computacenter
5 1 (3.57%) Microsoft