The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 158 147 150
Rank change year-on-year
-11 +3
Permanent jobs requiring a Technical Support 23 8 11
As % of all permanent IT jobs located in Leeds 0.61% 0.30% 0.40%
As % of the Job Titles category 0.63% 0.32% 0.42%
Number of salaries quoted 23 8 11
Average salary £30,000 £31,000 £27,500
Average salary % change year-on-year
-3.22% +12.72%
90% offered a salary of more than £22,600 £24,700 £19,000
10% offered a salary of more than £33,000 £39,250 £40,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3662 2518 2643
As % of all permanent IT jobs located in Leeds 96.72% 95.45% 96.39%
Number of salaries quoted 2855 1939 2156
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £23,950 £25,000 £23,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Leeds

Technical Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Leeds region.

Technical Support Salary Trend in Leeds

Technical Support
Salary Histogram in Leeds

This chart provides a salary histogram for IT jobs citing Technical Support across the Leeds region over the 3 months to 22 August 2014.

Technical Support Salary Histogram in Leeds

Technical Support
Top 30 Related IT Skills in Leeds

For the 6 months to 22 August 2014, IT jobs across the Leeds region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 36 (67.92%) ITIL
2 27 (50.94%) Active Directory
2 27 (50.94%) MS Excel
3 26 (49.06%) Windows
4 22 (41.51%) Microsoft
5 18 (33.96%) MS Office
5 18 (33.96%) SharePoint
6 15 (28.30%) MS Exchange
7 14 (26.42%) VMware
8 13 (24.53%) Windows Server 2008
9 12 (22.64%) Sage
9 12 (22.64%) Pegasus
9 12 (22.64%) Cisco
9 12 (22.64%) SQL Server
9 12 (22.64%) SharePoint 2010
9 12 (22.64%) Root Cause Analysis
9 12 (22.64%) Cisco IOS
10 10 (18.87%) SOAP
10 10 (18.87%) Web Services
10 10 (18.87%) XML
10 10 (18.87%) WSDL
11 9 (16.98%) SLA
11 9 (16.98%) Windows 7
12 7 (13.21%) Windows Server 2003
12 7 (13.21%) CentOS
13 6 (11.32%) Ubuntu
13 6 (11.32%) Project Management
13 6 (11.32%) Linux
14 5 (9.43%) MS Visio
14 5 (9.43%) Python

Technical Support
Top Related IT Skills in Leeds by Category

For the 6 months to 22 August 2014, IT jobs across the Leeds region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (33.96%) SharePoint
2 15 (28.30%) MS Exchange
3 12 (22.64%) SharePoint 2010
4 3 (5.66%) Exchange Server 2013
5 2 (3.77%) Exchange Server 2010
5 2 (3.77%) Exchange Server 2007
5 2 (3.77%) IIS
5 2 (3.77%) IBM Notes
5 2 (3.77%) Lotus Domino
6 1 (1.89%) WebLogic
6 1 (1.89%) Tomcat
Applications
1 27 (50.94%) MS Excel
2 18 (33.96%) MS Office
3 5 (9.43%) MS Visio
Communications & Networking
1 12 (22.64%) Cisco IOS
2 4 (7.55%) VPN
2 4 (7.55%) Internet
3 3 (5.66%) Firewall
3 3 (5.66%) LAN
3 3 (5.66%) WAN
3 3 (5.66%) Network Security
4 2 (3.77%) DNS
5 1 (1.89%) SAN
5 1 (1.89%) MPLS
5 1 (1.89%) DHCP
5 1 (1.89%) TCP/IP
5 1 (1.89%) NAS
Database & Business Intelligence
1 12 (22.64%) SQL Server
2 1 (1.89%) SQL Server 2005
2 1 (1.89%) SQL Server 2008
2 1 (1.89%) SQL Server 2012
Development Applications
1 1 (1.89%) Maven
1 1 (1.89%) Jenkins
General
1 2 (3.77%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (18.87%) SOAP
1 10 (18.87%) Web Services
1 10 (18.87%) XML
1 10 (18.87%) WSDL
2 2 (3.77%) CSS
2 2 (3.77%) HTML
Miscellaneous
1 2 (3.77%) NHS
2 1 (1.89%) Blackberry
2 1 (1.89%) PDA
2 1 (1.89%) iPhone
Operating Systems
1 26 (49.06%) Windows
2 13 (24.53%) Windows Server 2008
3 9 (16.98%) Windows 7
4 7 (13.21%) Windows Server 2003
4 7 (13.21%) CentOS
5 6 (11.32%) Ubuntu
5 6 (11.32%) Linux
6 4 (7.55%) Windows Server 2012
7 3 (5.66%) Windows XP
7 3 (5.66%) Apple iOS
7 3 (5.66%) Android
8 2 (3.77%) UNIX
9 1 (1.89%) Windows 2000
9 1 (1.89%) Windows Vista
9 1 (1.89%) Windows Mobile
9 1 (1.89%) Windows 8
Processes & Methodologies
1 36 (67.92%) ITIL
2 12 (22.64%) Root Cause Analysis
3 6 (11.32%) Project Management
4 4 (7.55%) Software Testing
5 3 (5.66%) Enterprise Architecture
5 3 (5.66%) Vulnerability Management
6 2 (3.77%) Incident Management
6 2 (3.77%) CRM
6 2 (3.77%) Change Management
7 1 (1.89%) Service Management
Programming Languages
1 5 (9.43%) Python
2 3 (5.66%) R
3 2 (3.77%) SQL
4 1 (1.89%) C#
4 1 (1.89%) Java
Qualifications
1 4 (7.55%) ITIL Foundation Certificate
1 4 (7.55%) ISTQB Foundation Certification
1 4 (7.55%) ISEB
2 3 (5.66%) Microsoft Certification
3 1 (1.89%) Degree
Quality Assurance & Compliance
1 9 (16.98%) SLA
System Software
1 27 (50.94%) Active Directory
2 1 (1.89%) Microsoft App-V
2 1 (1.89%) VMware ESX
2 1 (1.89%) VMware Server
2 1 (1.89%) VMware Infrastructure
2 1 (1.89%) vSphere
Systems Management
1 2 (3.77%) SCCM
2 1 (1.89%) OpenView
2 1 (1.89%) NetBackup
2 1 (1.89%) SCOM
2 1 (1.89%) HP Quality Center
Vendors
1 22 (41.51%) Microsoft
2 14 (26.42%) VMware
3 12 (22.64%) Sage
3 12 (22.64%) Pegasus
3 12 (22.64%) Cisco
4 5 (9.43%) Splunk
5 2 (3.77%) Lotus
5 2 (3.77%) Citrix
5 2 (3.77%) Adobe
6 1 (1.89%) HP
6 1 (1.89%) EMC
6 1 (1.89%) Symantec
6 1 (1.89%) IBM
Leeds, West Yorkshire
Cathcart Associates Ltd
Salary: £16000 - £25000 per annum
Posted: 16 hours ago
Leeds, West Yorkshire
Cathcart Associates Ltd
Salary: £30000 - £50000 per annum
Posted: Yesterday
Leeds
Hays IT - Uk Posting account
Salary: £21388 - £27901 per annum + Shift Allowance
Posted: 23 days ago