The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 162 141 148
Rank change year-on-year
-21 +7
Permanent jobs requiring a Technical Support 22 10 13
As % of all permanent IT jobs located in Leeds 0.59% 0.38% 0.45%
As % of the Job Titles category 0.61% 0.40% 0.47%
Number of salaries quoted 22 10 12
Average salary £30,000 £31,000 £30,750
Average salary % change year-on-year
-3.22% +0.81%
90% offered a salary of more than £20,650 £25,000 £19,100
10% offered a salary of more than £39,300 £34,750 £40,000
UK excluding London average salary £30,000 £30,500 £29,000
% change year-on-year
-1.63% +5.17%
Technical Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3626 2530 2774
As % of all permanent IT jobs located in Leeds 96.69% 95.94% 96.55%
Number of salaries quoted 2790 1986 2281
Average salary £40,000 £37,500 £37,000
Average salary % change year-on-year
+6.66% +1.35%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Technical Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Leeds

Technical Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Leeds region.

Technical Support Salary Trend in Leeds

Technical Support
Salary Histogram in Leeds

This chart provides a salary histogram for IT jobs citing Technical Support across the Leeds region over the 3 months to 15 September 2014.

Technical Support Salary Histogram in Leeds

Technical Support
Top 30 Related IT Skills in Leeds

For the 6 months to 15 September 2014, IT jobs across the Leeds region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 36 (64.29%) ITIL
2 29 (51.79%) Windows
3 28 (50.00%) Active Directory
4 26 (46.43%) MS Excel
5 23 (41.07%) Microsoft
6 19 (33.93%) SharePoint
7 17 (30.36%) VMware
8 16 (28.57%) MS Exchange
8 16 (28.57%) MS Office
9 14 (25.00%) Analytical Skills
10 13 (23.21%) Mentoring
10 13 (23.21%) SQL Server
10 13 (23.21%) Windows Server 2008
11 12 (21.43%) SharePoint 2010
11 12 (21.43%) Cisco IOS
11 12 (21.43%) Sage
11 12 (21.43%) Pegasus
11 12 (21.43%) Cisco
11 12 (21.43%) Root Cause Analysis
12 10 (17.86%) WSDL
12 10 (17.86%) SOAP
12 10 (17.86%) Web Services
12 10 (17.86%) XML
13 9 (16.07%) Windows 7
14 8 (14.29%) CentOS
14 8 (14.29%) Linux
15 7 (12.50%) SLA
15 7 (12.50%) Windows Server 2003
15 7 (12.50%) Ubuntu
16 6 (10.71%) Project Management

Technical Support
Top Related IT Skills in Leeds by Category

For the 6 months to 15 September 2014, IT jobs across the Leeds region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (33.93%) SharePoint
2 16 (28.57%) MS Exchange
3 12 (21.43%) SharePoint 2010
4 3 (5.36%) Exchange Server 2013
5 2 (3.57%) Exchange Server 2010
5 2 (3.57%) Exchange Server 2007
5 2 (3.57%) IIS
5 2 (3.57%) IBM Notes
5 2 (3.57%) Lotus Domino
6 1 (1.79%) Tomcat
6 1 (1.79%) WebLogic
6 1 (1.79%) Exchange Server 2003
Applications
1 26 (46.43%) MS Excel
2 16 (28.57%) MS Office
3 5 (8.93%) MS Visio
Communications & Networking
1 12 (21.43%) Cisco IOS
2 4 (7.14%) Firewall
2 4 (7.14%) VPN
3 3 (5.36%) DNS
3 3 (5.36%) LAN
3 3 (5.36%) WAN
3 3 (5.36%) Network Security
4 2 (3.57%) DHCP
4 2 (3.57%) Internet
5 1 (1.79%) MPLS
5 1 (1.79%) SAN
5 1 (1.79%) TCP/IP
5 1 (1.79%) NAS
Database & Business Intelligence
1 13 (23.21%) SQL Server
2 1 (1.79%) SQL Server 2005
2 1 (1.79%) SQL Server 2008
2 1 (1.79%) SQL Server 2012
Development Applications
1 1 (1.79%) Maven
1 1 (1.79%) Jenkins
General
1 2 (3.57%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (17.86%) SOAP
1 10 (17.86%) Web Services
1 10 (17.86%) XML
1 10 (17.86%) WSDL
Miscellaneous
1 14 (25.00%) Analytical Skills
2 2 (3.57%) NHS
3 1 (1.79%) Blackberry
3 1 (1.79%) PDA
3 1 (1.79%) iPhone
Operating Systems
1 29 (51.79%) Windows
2 13 (23.21%) Windows Server 2008
3 9 (16.07%) Windows 7
4 8 (14.29%) CentOS
4 8 (14.29%) Linux
5 7 (12.50%) Windows Server 2003
5 7 (12.50%) Ubuntu
6 4 (7.14%) Windows Server 2012
7 3 (5.36%) Android
7 3 (5.36%) Apple iOS
7 3 (5.36%) Windows XP
8 2 (3.57%) UNIX
9 1 (1.79%) Windows 2000
9 1 (1.79%) Windows Mobile
9 1 (1.79%) Windows Vista
9 1 (1.79%) Windows 8
Processes & Methodologies
1 36 (64.29%) ITIL
2 13 (23.21%) Mentoring
3 12 (21.43%) Root Cause Analysis
4 6 (10.71%) Project Management
5 4 (7.14%) Software Testing
6 3 (5.36%) Disaster Recovery
6 3 (5.36%) Vulnerability Management
6 3 (5.36%) Enterprise Architecture
7 2 (3.57%) Change Management
7 2 (3.57%) Incident Management
8 1 (1.79%) Business Continuity
8 1 (1.79%) Service Management
8 1 (1.79%) Service Delivery
Programming Languages
1 6 (10.71%) Python
2 3 (5.36%) R
2 3 (5.36%) SQL
3 1 (1.79%) C#
3 1 (1.79%) Java
Qualifications
1 4 (7.14%) ISEB
1 4 (7.14%) Microsoft Certification
1 4 (7.14%) ITIL Foundation Certificate
1 4 (7.14%) ISTQB Foundation Certification
2 2 (3.57%) Degree
3 1 (1.79%) MCITP
3 1 (1.79%) MCSE
3 1 (1.79%) MCSA
Quality Assurance & Compliance
1 7 (12.50%) SLA
System Software
1 28 (50.00%) Active Directory
2 3 (5.36%) VMware Infrastructure
3 1 (1.79%) Hyper-V
3 1 (1.79%) vSphere
3 1 (1.79%) VMware ESX
3 1 (1.79%) Microsoft App-V
3 1 (1.79%) VMware Server
Systems Management
1 2 (3.57%) SCCM
2 1 (1.79%) SCOM
2 1 (1.79%) HP Quality Center
2 1 (1.79%) OpenView
2 1 (1.79%) NetBackup
Vendors
1 23 (41.07%) Microsoft
2 17 (30.36%) VMware
3 12 (21.43%) Sage
3 12 (21.43%) Cisco
3 12 (21.43%) Pegasus
4 6 (10.71%) Splunk
5 2 (3.57%) Lotus
5 2 (3.57%) Citrix
5 2 (3.57%) NetApp
6 1 (1.79%) IBM
6 1 (1.79%) HP
6 1 (1.79%) EMC
6 1 (1.79%) Symantec
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