The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Milton Keynes region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 63 64 64
Rank change year-on-year
+1 0
Contract jobs requiring a 1st Line Support 9 7 5
As % of all contract IT jobs located in Milton Keynes 1.04% 0.78% 0.70%
As % of the Job Titles category 1.08% 0.86% 0.74%
Number of daily rates quoted 5 1 1
Average daily rate
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£140 £170 £150
Average daily rate % change year-on-year
-17.64% +13.33%
UK excluding London average daily rate £120 £103 £120
% change year-on-year
+17.07% -14.58%
Number of hourly rates quoted 2 3 3
Average hourly rate £10.02 £12.00 £17.50
Average hourly rate % change year-on-year
-16.52% -31.42%
90% offered a hourly rate of more than £10.00 £11.20 £10.70
10% offered a hourly rate of more than £10.03 £12.00 £18.70
UK excluding London average hourly rate £12.00 £11.50 £11.00
% change year-on-year
+4.34% +4.54%
1st Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Milton Keynes
Contract IT job ads with a match in the
Job Titles category
833 814 673
As % of all contract IT jobs located in Milton Keynes 96.41% 90.85% 94.39%
Number of daily rates quoted 473 495 335
Average daily rate £375 £351 £350
Average daily rate % change year-on-year
+6.99% +0.07%
90% offered a daily rate of more than £238 £238 £213
10% offered a daily rate of more than £475 £484 £450
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 25 28 58
Average hourly rate £14.00 £12.00 £13.38
Average hourly rate % change year-on-year
+16.66% -10.31%
90% offered a hourly rate of more than £10.04 £10.97 £11.15
10% offered a hourly rate of more than £22.50 £16.00 £22.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

1st Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Milton Keynes

1st Line Support
Daily Rate Trend in Milton Keynes

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Milton Keynes region.

1st Line Support Daily Rate Trend in Milton Keynes

1st Line Support
Hourly Rate Trend in Milton Keynes

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Milton Keynes region.

1st Line Support Hourly Rate Trend in Milton Keynes

1st Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 3 August 2015, IT contractor jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 10 (66.67%) MS Office
1 10 (66.67%) Microsoft
2 9 (60.00%) Security Cleared
3 7 (46.67%) SC Cleared
3 7 (46.67%) DV Cleared
3 7 (46.67%) Service Management
3 7 (46.67%) ITSM
3 7 (46.67%) OVSD
3 7 (46.67%) ITIL
3 7 (46.67%) SQL
3 7 (46.67%) HP
4 6 (40.00%) ITIL V3
4 6 (40.00%) ITIL Foundation Certificate
5 2 (13.33%) Windows Server 2008
5 2 (13.33%) Remedy
5 2 (13.33%) Active Directory
5 2 (13.33%) Citrix
5 2 (13.33%) SLA
5 2 (13.33%) Windows
5 2 (13.33%) MS Excel
6 1 (6.67%) CRM
6 1 (6.67%) Windows XP
6 1 (6.67%) MS Exchange
6 1 (6.67%) ATM
6 1 (6.67%) MCP
6 1 (6.67%) UNIX
6 1 (6.67%) MCSE
6 1 (6.67%) Microsoft Certification
6 1 (6.67%) EPoS
6 1 (6.67%) NHS

1st Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 3 August 2015, IT contractor jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.67%) MS Exchange
1 1 (6.67%) Exchange Server 2003
Applications
1 10 (66.67%) MS Office
2 2 (13.33%) MS Excel
Communications & Networking
1 1 (6.67%) ATM
General
1 1 (6.67%) Military
Miscellaneous
1 1 (6.67%) EPoS
1 1 (6.67%) NHS
1 1 (6.67%) Smartphone
1 1 (6.67%) Analytical Skills
Operating Systems
1 2 (13.33%) Windows Server 2008
1 2 (13.33%) Windows
2 1 (6.67%) Windows XP
2 1 (6.67%) Windows Server 2003
2 1 (6.67%) UNIX
2 1 (6.67%) Windows 7
2 1 (6.67%) Windows 8
2 1 (6.67%) Windows Server 2012
Processes & Methodologies
1 7 (46.67%) Service Management
1 7 (46.67%) ITSM
1 7 (46.67%) ITIL
2 6 (40.00%) ITIL V3
3 1 (6.67%) CRM
3 1 (6.67%) Incident Management
3 1 (6.67%) Fault Management
3 1 (6.67%) Stakeholder Engagement
Programming Languages
1 7 (46.67%) SQL
Qualifications
1 9 (60.00%) Security Cleared
2 7 (46.67%) SC Cleared
2 7 (46.67%) DV Cleared
3 6 (40.00%) ITIL Foundation Certificate
4 1 (6.67%) MCP
4 1 (6.67%) MCSE
4 1 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 2 (13.33%) SLA
System Software
1 2 (13.33%) Active Directory
Systems Management
1 7 (46.67%) OVSD
2 1 (6.67%) NetVault Backup
2 1 (6.67%) Backup Exec
Vendors
1 10 (66.67%) Microsoft
2 7 (46.67%) HP
3 2 (13.33%) Citrix
3 2 (13.33%) Remedy