The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Milton Keynes region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 65 57 43
Rank change year-on-year
-8 -14
Contract jobs requiring a 1st Line Support 6 12 8
As % of all contract IT jobs located in Milton Keynes 0.71% 1.48% 1.60%
As % of the Job Titles category 0.77% 1.60% 1.70%
Number of daily rates quoted 1 3 3
Average daily rate
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£248 £115 £120
Average daily rate % change year-on-year
+115.21% -4.16%
UK excluding London average daily rate £125 £100 £105
% change year-on-year
+25.00% -4.76%
Number of hourly rates quoted 1 2 1
Average hourly rate £18.50 £12.00 £14.00
Average hourly rate % change year-on-year
+54.16% -14.28%
UK excluding London average hourly rate £12.00 £11.00 £11.30
% change year-on-year
+9.09% -2.65%
1st Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Milton Keynes
Contract IT job ads with a match in the
Job Titles category
775 749 470
As % of all contract IT jobs located in Milton Keynes 91.50% 92.13% 94.00%
Number of daily rates quoted 374 403 238
Average daily rate £365 £375 £325
Average daily rate % change year-on-year
-2.66% +15.38%
90% offered a daily rate of more than £248 £240 £213
10% offered a daily rate of more than £500 £466 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 17 33 40
Average hourly rate £14.50 £15.00 £15.00
Average hourly rate % change year-on-year
-3.33% -
90% offered a hourly rate of more than £9.50 £9.02 £13.00
10% offered a hourly rate of more than £40.00 £20.00 £31.25
UK excluding London average hourly rate £16.83 £17.00 £17.15
% change year-on-year
-1.02% -0.87%

1st Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Milton Keynes

1st Line Support
Daily Rate Trend in Milton Keynes

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Milton Keynes region.

1st Line Support Daily Rate Trend in Milton Keynes

1st Line Support
Hourly Rate Trend in Milton Keynes

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Milton Keynes region.

1st Line Support Hourly Rate Trend in Milton Keynes

1st Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 30 March 2015, IT contractor jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 26 (76.47%) SC Cleared
1 26 (76.47%) Security Cleared
2 22 (64.71%) ITIL
3 16 (47.06%) Service Management
3 16 (47.06%) MS Excel
3 16 (47.06%) Microsoft
4 15 (44.12%) MS Office
5 14 (41.18%) Management Information System
5 14 (41.18%) Analytical Skills
6 12 (35.29%) ITIL Foundation Certificate
6 12 (35.29%) Windows Server 2008
6 12 (35.29%) Windows
6 12 (35.29%) ITSM
7 11 (32.35%) MS Exchange
8 10 (29.41%) OVSD
9 9 (26.47%) Exchange Server 2003
9 9 (26.47%) Backup Exec
9 9 (26.47%) Windows 7
9 9 (26.47%) Windows 8
9 9 (26.47%) MCSE
9 9 (26.47%) MCP
9 9 (26.47%) C
9 9 (26.47%) Microsoft Certification
10 8 (23.53%) Citrix
10 8 (23.53%) Windows Vista
11 5 (14.71%) SQL
12 4 (11.76%) UNIX
12 4 (11.76%) SLA
13 3 (8.82%) DV Cleared
13 3 (8.82%) Active Directory

1st Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 30 March 2015, IT contractor jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (32.35%) MS Exchange
2 9 (26.47%) Exchange Server 2003
3 2 (5.88%) Exchange Server 2010
Applications
1 16 (47.06%) MS Excel
2 15 (44.12%) MS Office
Communications & Networking
1 2 (5.88%) VoIP
2 1 (2.94%) ATM
Database & Business Intelligence
1 1 (2.94%) Crystal Reports
General
1 2 (5.88%) Finance
Miscellaneous
1 14 (41.18%) Management Information System
1 14 (41.18%) Analytical Skills
2 2 (5.88%) Blackberry
Operating Systems
1 12 (35.29%) Windows
1 12 (35.29%) Windows Server 2008
2 9 (26.47%) Windows 7
2 9 (26.47%) Windows 8
3 8 (23.53%) Windows Vista
4 4 (11.76%) UNIX
5 3 (8.82%) Windows Server 2003
6 1 (2.94%) Windows XP
6 1 (2.94%) Windows Server 2012
Processes & Methodologies
1 22 (64.71%) ITIL
2 16 (47.06%) Service Management
3 12 (35.29%) ITSM
4 3 (8.82%) Service Delivery
5 2 (5.88%) Incident Management
5 2 (5.88%) ITIL V3
6 1 (2.94%) Fault Management
6 1 (2.94%) Configuration Management
Programming Languages
1 9 (26.47%) C
2 5 (14.71%) SQL
Qualifications
1 26 (76.47%) SC Cleared
1 26 (76.47%) Security Cleared
2 12 (35.29%) ITIL Foundation Certificate
3 9 (26.47%) MCP
3 9 (26.47%) MCSE
3 9 (26.47%) Microsoft Certification
4 3 (8.82%) DV Cleared
5 1 (2.94%) ITIL Certification
Quality Assurance & Compliance
1 4 (11.76%) SLA
System Software
1 3 (8.82%) Active Directory
2 2 (5.88%) Terminal Services
Systems Management
1 10 (29.41%) OVSD
2 9 (26.47%) Backup Exec
Vendors
1 16 (47.06%) Microsoft
2 8 (23.53%) Citrix
3 3 (8.82%) HP
4 2 (5.88%) Mitel
5 1 (2.94%) Remedy
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