The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 92 87 87
Rank change year-on-year
-5 0
Permanent jobs requiring a 1st Line Support 13 11 5
As % of all permanent IT jobs located in Milton Keynes 0.91% 0.96% 0.46%
As % of the Job Titles category 0.97% 1.01% 0.47%
Number of salaries quoted 10 11 4
Average salary £20,000 £19,000 £17,750
Average salary % change year-on-year
+5.26% +7.04%
90% offered a salary of more than £17,500 £17,500 £16,650
10% offered a salary of more than £20,600 £22,500 £19,200
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
1340 1085 1068
As % of all permanent IT jobs located in Milton Keynes 93.38% 94.35% 97.27%
Number of salaries quoted 1130 828 883
Average salary £42,500 £38,500 £40,000
Average salary % change year-on-year
+10.38% -3.75%
90% offered a salary of more than £27,500 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Milton Keynes

1st Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Milton Keynes region.

1st Line Support Salary Trend in Milton Keynes

1st Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 31 July 2015, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 15 (68.18%) Windows
1 15 (68.18%) SLA
2 11 (50.00%) Microsoft
2 11 (50.00%) MS Excel
3 9 (40.91%) Windows XP
4 7 (31.82%) ITIL
5 6 (27.27%) MS Office
5 6 (27.27%) Windows 7
5 6 (27.27%) Windows Vista
6 4 (18.18%) Windows 8
6 4 (18.18%) Microsoft Certification
7 3 (13.64%) Mac OS X
7 3 (13.64%) Active Directory
7 3 (13.64%) MS Exchange
7 3 (13.64%) Linux
7 3 (13.64%) MCP
7 3 (13.64%) Retail
7 3 (13.64%) EPoS
7 3 (13.64%) Windows Server 2008
8 2 (9.09%) ITIL Foundation Certificate
8 2 (9.09%) User Experience
8 2 (9.09%) Computacenter
8 2 (9.09%) MS PowerPoint
8 2 (9.09%) Smartphone
8 2 (9.09%) SQL
9 1 (4.55%) T-SQL
9 1 (4.55%) .NET
9 1 (4.55%) SQL Server
9 1 (4.55%) HND
9 1 (4.55%) ADO.NET

1st Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 31 July 2015, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.64%) MS Exchange
Applications
1 11 (50.00%) MS Excel
2 6 (27.27%) MS Office
3 2 (9.09%) MS PowerPoint
Cloud Services
1 1 (4.55%) Office 365
Communications & Networking
1 1 (4.55%) Extranet
1 1 (4.55%) Wireless
Database & Business Intelligence
1 1 (4.55%) SQL Server
Development Applications
1 1 (4.55%) SQL Server Management Studio (SSMS)
General
1 3 (13.64%) Retail
2 1 (4.55%) Marketing
Libraries, Frameworks & Software Standards
1 1 (4.55%) .NET
1 1 (4.55%) ADO.NET
1 1 (4.55%) ASP.NET
1 1 (4.55%) WCF
1 1 (4.55%) ASP.NET MVC
1 1 (4.55%) ASP.NET Web Forms
Miscellaneous
1 3 (13.64%) EPoS
2 2 (9.09%) Smartphone
2 2 (9.09%) User Experience
3 1 (4.55%) Computer Science
3 1 (4.55%) Management Information System
Operating Systems
1 15 (68.18%) Windows
2 9 (40.91%) Windows XP
3 6 (27.27%) Windows Vista
3 6 (27.27%) Windows 7
4 4 (18.18%) Windows 8
5 3 (13.64%) Windows Server 2008
5 3 (13.64%) Mac OS X
5 3 (13.64%) Linux
Processes & Methodologies
1 7 (31.82%) ITIL
2 1 (4.55%) MVC
2 1 (4.55%) Information Security
2 1 (4.55%) Incident Management
2 1 (4.55%) Time Management
Programming Languages
1 2 (9.09%) SQL
2 1 (4.55%) T-SQL
2 1 (4.55%) C#
Qualifications
1 4 (18.18%) Microsoft Certification
2 3 (13.64%) MCP
3 2 (9.09%) ITIL Foundation Certificate
4 1 (4.55%) HND
4 1 (4.55%) MCSA
4 1 (4.55%) Degree
Quality Assurance & Compliance
1 15 (68.18%) SLA
System Software
1 3 (13.64%) Active Directory
Vendors
1 11 (50.00%) Microsoft
2 2 (9.09%) Computacenter
3 1 (4.55%) Apple