The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
First Line Support
Rank 84 101 94
Rank change year-on-year
+17 -7
Permanent jobs requiring a 1st Line Support 6 10 9
As % of all permanent IT jobs located in Milton Keynes 0.63% 0.73% 0.69%
As % of the Job Titles category 0.66% 0.74% 0.73%
Number of salaries quoted 6 9 5
Average salary £21,500 £18,700 £18,000
Average salary % change year-on-year
+14.97% +3.88%
90% offered a salary of more than £20,000 £18,460 £17,500
10% offered a salary of more than £24,500 £24,500 £20,000
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
905 1343 1240
As % of all permanent IT jobs located in Milton Keynes 95.06% 97.39% 95.09%
Number of salaries quoted 704 1022 960
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £25,000 £27,500 £28,000
10% offered a salary of more than £60,000 £52,500 £60,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Milton Keynes

1st Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Milton Keynes region.

1st Line Support Salary Trend in Milton Keynes

1st Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 29 April 2016, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 9 (75.00%) SLA
2 8 (66.67%) SC Cleared
2 8 (66.67%) Security Cleared
3 7 (58.33%) Problem Management
3 7 (58.33%) Coaching
3 7 (58.33%) Analytical Skills
3 7 (58.33%) Data Entry
3 7 (58.33%) Knowledge Management
3 7 (58.33%) Incident Management
4 4 (33.33%) Windows
5 3 (25.00%) MS Office
5 3 (25.00%) Microsoft
5 3 (25.00%) Active Directory
6 2 (16.67%) MS Excel
6 2 (16.67%) Windows 7
7 1 (8.33%) Windows Server 2008
7 1 (8.33%) Windows Server
7 1 (8.33%) Office 365
7 1 (8.33%) Windows 8
7 1 (8.33%) Windows Server 2012
7 1 (8.33%) Dynamics NAV
7 1 (8.33%) Degree
7 1 (8.33%) Windows Vista
7 1 (8.33%) Computer Science
7 1 (8.33%) Backup Exec
7 1 (8.33%) CRM
7 1 (8.33%) Windows XP
7 1 (8.33%) ITIL
7 1 (8.33%) HND
7 1 (8.33%) SQL

1st Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 29 April 2016, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 3 (25.00%) MS Office
2 2 (16.67%) MS Excel
Business Applications
1 1 (8.33%) Dynamics NAV
Cloud Services
1 1 (8.33%) Office 365
Database & Business Intelligence
1 1 (8.33%) SQL Server
Miscellaneous
1 7 (58.33%) Analytical Skills
2 1 (8.33%) Computer Science
Operating Systems
1 4 (33.33%) Windows
2 2 (16.67%) Windows 7
3 1 (8.33%) Windows 8
3 1 (8.33%) Windows Server
3 1 (8.33%) Windows Server 2008
3 1 (8.33%) Windows Server 2012
3 1 (8.33%) Windows Vista
3 1 (8.33%) Windows XP
Processes & Methodologies
1 7 (58.33%) Coaching
1 7 (58.33%) Data Entry
1 7 (58.33%) Incident Management
1 7 (58.33%) Knowledge Management
1 7 (58.33%) Problem Management
2 1 (8.33%) CRM
2 1 (8.33%) ITIL
Programming Languages
1 1 (8.33%) SQL
Qualifications
1 8 (66.67%) SC Cleared
1 8 (66.67%) Security Cleared
2 1 (8.33%) Degree
2 1 (8.33%) HND
Quality Assurance & Compliance
1 9 (75.00%) SLA
System Software
1 3 (25.00%) Active Directory
Systems Management
1 1 (8.33%) Backup Exec
Vendors
1 3 (25.00%) Microsoft
2 1 (8.33%) Symantec