The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
First Line Support
Rank 79 87 95
Rank change year-on-year
+8 +8
Permanent jobs requiring a 1st Line Support 14 8 4
As % of all permanent IT jobs located in Milton Keynes 1.27% 0.73% 0.35%
As % of the Job Titles category 1.32% 0.78% 0.37%
Number of salaries quoted 14 8 4
Average salary £19,250 £20,500 £20,000
Average salary % change year-on-year
-6.09% +2.50%
90% offered a salary of more than £17,150 £17,200 £19,000
10% offered a salary of more than £22,000 £22,650 £21,000
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
1059 1029 1091
As % of all permanent IT jobs located in Milton Keynes 95.75% 93.46% 96.72%
Number of salaries quoted 831 873 902
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Milton Keynes

1st Line Support
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Milton Keynes region.

1st Line Support Salary Trend in Milton Keynes

1st Line Support
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 26 November 2014, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 22 (66.67%) Microsoft
2 21 (63.64%) MS Office
3 18 (54.55%) SLA
4 16 (48.48%) MS Excel
5 12 (36.36%) Windows
6 11 (33.33%) ITIL
7 9 (27.27%) Windows XP
8 8 (24.24%) Analytical Skills
9 7 (21.21%) HND
9 7 (21.21%) Degree
9 7 (21.21%) Computer Science
9 7 (21.21%) Windows 8
10 6 (18.18%) Active Directory
11 5 (15.15%) SQL
11 5 (15.15%) SQL Server
11 5 (15.15%) Windows 7
11 5 (15.15%) Finance
12 4 (12.12%) SC Cleared
12 4 (12.12%) Security Cleared
13 3 (9.09%) Windows Vista
13 3 (9.09%) Google
13 3 (9.09%) Data Entry
13 3 (9.09%) ITIL Certification
13 3 (9.09%) Service Delivery
13 3 (9.09%) CRM
13 3 (9.09%) Mentoring
13 3 (9.09%) Google Apps
14 2 (6.06%) ITIL Foundation Certificate
14 2 (6.06%) C
14 2 (6.06%) ITSM

1st Line Support
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 26 November 2014, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.03%) SharePoint
1 1 (3.03%) MS Exchange
Applications
1 21 (63.64%) MS Office
2 16 (48.48%) MS Excel
Cloud Services
1 3 (9.09%) Google Apps
Communications & Networking
1 1 (3.03%) LAN
1 1 (3.03%) WAN
1 1 (3.03%) Wi-Fi
Database & Business Intelligence
1 5 (15.15%) SQL Server
General
1 5 (15.15%) Finance
2 2 (6.06%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.03%) .NET
Miscellaneous
1 8 (24.24%) Analytical Skills
2 7 (21.21%) Computer Science
3 2 (6.06%) Management Information System
Operating Systems
1 12 (36.36%) Windows
2 9 (27.27%) Windows XP
3 7 (21.21%) Windows 8
4 5 (15.15%) Windows 7
5 3 (9.09%) Windows Vista
6 1 (3.03%) Windows Server 2008
6 1 (3.03%) Windows Server 2003
Processes & Methodologies
1 11 (33.33%) ITIL
2 3 (9.09%) CRM
2 3 (9.09%) Service Delivery
2 3 (9.09%) Data Entry
2 3 (9.09%) Mentoring
3 2 (6.06%) ITSM
3 2 (6.06%) Service Management
4 1 (3.03%) Time Management
4 1 (3.03%) Portfolio Management
Programming Languages
1 5 (15.15%) SQL
2 2 (6.06%) C
Qualifications
1 7 (21.21%) Degree
1 7 (21.21%) HND
2 4 (12.12%) SC Cleared
2 4 (12.12%) Security Cleared
3 3 (9.09%) ITIL Certification
4 2 (6.06%) ITIL Foundation Certificate
5 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 18 (54.55%) SLA
System Software
1 6 (18.18%) Active Directory
Systems Management
1 1 (3.03%) Backup Exec
Vendors
1 22 (66.67%) Microsoft
2 3 (9.09%) Google
3 1 (3.03%) Remedy
3 1 (3.03%) McAfee