The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Milton Keynes region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 104 76 79
Rank change year-on-year
-28 +3
Permanent jobs requiring a 1st Line Support 1 12 7
As % of all permanent IT jobs located in Milton Keynes 0.078% 1.166% 0.717%
As % of the Job Titles category 0.080% 1.245% 0.764%
Number of salaries quoted 1 5 6
Average salary £17,500 £17,500 £22,750
Average salary % change year-on-year
- -23.07%
UK excluding London average salary £19,125 £19,000 £20,000
% change year-on-year
+0.65% -5.00%
All Job Titles
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
1247 964 916
As % of all permanent IT jobs located in Milton Keynes 96.74% 93.68% 93.85%
Number of salaries quoted 1047 788 792
Average salary £40,250 £37,500 £37,500
Average salary % change year-on-year
+7.33% -
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
Buckinghamshire

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

Milton Keynes 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Milton Keynes region.

Milton Keynes 1st Line Support Salary Trend

1st Line Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 5 (83.33%) Windows
1 5 (83.33%) Active Directory
2 4 (66.67%) SLA
2 4 (66.67%) MS Office
2 4 (66.67%) Windows XP
3 3 (50.00%) MS Exchange
3 3 (50.00%) Microsoft
4 2 (33.33%) Windows Server 2003
4 2 (33.33%) Symantec
4 2 (33.33%) Remedy
4 2 (33.33%) Norton AntiVirus
4 2 (33.33%) Sophos
4 2 (33.33%) TCP/IP
4 2 (33.33%) ITIL
4 2 (33.33%) Lotus Notes
4 2 (33.33%) MS Excel
4 2 (33.33%) Lotus
4 2 (33.33%) Management Information System
4 2 (33.33%) PDA
4 2 (33.33%) Incident Management
4 2 (33.33%) Windows Vista
4 2 (33.33%) Exchange Server 2007
4 2 (33.33%) Exchange Server 2010
4 2 (33.33%) Root Cause Analysis
4 2 (33.33%) Windows 8
4 2 (33.33%) Windows Server 2008
5 1 (16.67%) BlackBerry Internet Service
5 1 (16.67%) MS PowerPoint
5 1 (16.67%) Finance
5 1 (16.67%) Apple

1st Line Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Milton Keynes region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (50.00%) MS Exchange
2 2 (33.33%) Lotus Notes
2 2 (33.33%) Exchange Server 2007
2 2 (33.33%) Exchange Server 2010
3 1 (16.67%) Blackberry Enterprise Server
Applications
1 4 (66.67%) MS Office
2 2 (33.33%) MS Excel
3 1 (16.67%) MS PowerPoint
Communications & Networking
1 2 (33.33%) TCP/IP
2 1 (16.67%) VoIP
General
1 1 (16.67%) Finance
Miscellaneous
1 2 (33.33%) Management Information System
1 2 (33.33%) PDA
Operating Systems
1 5 (83.33%) Windows
2 4 (66.67%) Windows XP
3 2 (33.33%) Windows Server 2003
3 2 (33.33%) Windows Vista
3 2 (33.33%) Windows 8
3 2 (33.33%) Windows Server 2008
Processes & Methodologies
1 2 (33.33%) ITIL
1 2 (33.33%) Incident Management
1 2 (33.33%) Root Cause Analysis
Programming Languages
1 1 (16.67%) SQL
Quality Assurance & Compliance
1 4 (66.67%) SLA
System Software
1 5 (83.33%) Active Directory
2 1 (16.67%) BlackBerry Internet Service
Systems Management
1 2 (33.33%) Norton AntiVirus
Vendors
1 3 (50.00%) Microsoft
2 2 (33.33%) Symantec
2 2 (33.33%) Remedy
2 2 (33.33%) Sophos
2 2 (33.33%) Lotus
3 1 (16.67%) Apple
3 1 (16.67%) Citrix