Norfolk 2nd Line Support Contracts

The table below looks at the demand for the 2nd Line Support role in IT contracts within the Norfolk region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 10 October 2008 with a comparison to the same period last year.

Second Line Support
Location Aberdeen Aylesbury Basildon Basingstoke Beckenham Berkshire Birmingham Blackburn Bolton Bracknell Bradford Brentwood Bridgend Brighton Bristol Bromley Bromsgrove Buckfastleigh Buckinghamshire Burnley Cambridge Cambridgeshire Canterbury Chelmsford Cheltenham Cheshire City of London Colchester Cornwall Coventry Crawley Croydon Cumbria Darlington Denbighshire Derby Derbyshire Devon Docklands, London Doncaster Dover Durham East Anglia East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh Enfield England Essex Exeter Farnborough Farnham Feltham Folkestone Gatwick Glasgow Gloucester Gloucestershire Great Yarmouth Guildford Gwent Hammersmith Hampshire Harrogate Harrow Hemel Hempstead Herefordshire Hertfordshire High Wycombe Highlands Hitchin Hounslow Hull Huntingdon Inverness Isle of Man Kent Kidderminster King's Lynn Lancashire Leeds Leicester Leicestershire Lincoln Lincolnshire London Luton Lutterworth Maidenhead Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North Ayrshire North East North Wales North West North Yorkshire Northampton Northamptonshire Northwich Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Portsmouth Reading Redditch Redhill Rugby Scotland Sheffield Shropshire Sidcup Slough Somerset South East South Wales South West South Yorkshire Southampton St Asaph Stafford Staffordshire Staines Stevenage Stockport Stratford-upon-Avon Stroud Suffolk Sunbury-on-Thames Surrey Sussex Swindon Taunton Telford Thames Valley Thatcham Tyne and Wear UK Uxbridge Wakefield Wales Warwick Warwickshire Watford West Kilbride West Midlands West Sussex West Yorkshire Weybridge Wiltshire Windsor Wirral Wolverhampton Worcester Worcestershire Yorkshire	3 months to 10 Oct 2008	Same period last year
Rank	40	32
Rank change on same period last year	-8
Matching contract IT job ads	8	5
As % of all UK contract IT job ads sampled	0.011 %	0.005 %
As % of the category below	1.822 %	1.412 %
Daily rates quoted	2	0
Average minimum daily rate	£115	-
Average daily rate	£115	-
% change on same period last year	-
Average maximum daily rate	£115	-
UK excluding London average daily rate	£157	£179
% change on same period last year	-11.80 %
Hourly rates quoted	1	2
Average minimum hourly rate	£10.00	£15.00
Average hourly rate	£11.50	£15.75
% change on same period last year	-26.98 %
Average maximum hourly rate	£13.00	£16.50
UK excluding London average hourly rate	£14.96	£16.28
% change on same period last year	-8.07 %
Job Titles Norfolk
Matching contract IT job ads	439	354
As % of all UK contract IT job ads sampled	0.618 %	0.358 %
Daily rates quoted	145	124
Average minimum daily rate	£356	£363
Average daily rate	£379	£384
% change on same period last year	-1.48 %
Average maximum daily rate	£402	£405
UK excluding London average daily rate	£352	£353
% change on same period last year	-0.20 %
Hourly rates quoted	56	33
Average minimum hourly rate	£16.56	£19.36
Average hourly rate	£18.15	£21.27
% change on same period last year	-14.68 %
Average maximum hourly rate	£19.74	£23.19
UK excluding London average hourly rate	£23.76	£25.22
% change on same period last year	-5.77 %
2nd Line Support East of England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 2nd Line Support across the Norfolk region as a proportion of the total demand within the Job Titles category.

2nd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Norfolk region.

2nd Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the Norfolk region over the 3 months to 10 October 2008.

2nd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Norfolk region.

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Norfolk region over the 3 months to 10 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Norwich	-9	2	£110	-
King's Lynn	-	1	£120	-
Great Yarmouth	-	1	-	-

2nd Line Support East of England

2nd Line Support
Top 29 Related IT Skills

For the 6 months to 10 October 2008, IT contractor jobs across the Norfolk region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 7 (58.33 %) Active Directory 2 6 (50.00 %) MS Office 3 4 (33.33 %) Windows Server 2003 3 4 (33.33 %) Windows 3 4 (33.33 %) Windows 2000 3 4 (33.33 %) Windows XP 3 4 (33.33 %) Microsoft 3 4 (33.33 %) Windows 2000 Server 4 3 (25.00 %) Video Conferencing 4 3 (25.00 %) Security Cleared 4 3 (25.00 %) Network Design 4 3 (25.00 %) Service Delivery 4 3 (25.00 %) Novell 5 2 (16.67 %) Lotus 5 2 (16.67 %) MS Exchange

5 2 (16.67 %) TCP/IP 5 2 (16.67 %) Cisco 5 2 (16.67 %) Lotus Notes 5 2 (16.67 %) MS Excel 5 2 (16.67 %) Firewall 5 2 (16.67 %) DameWare 5 2 (16.67 %) Finance 5 2 (16.67 %) Cisco PIX 5 2 (16.67 %) CTC Cleared 6 1 (8.333 %) SC Cleared 6 1 (8.333 %) Exchange Server 2000 6 1 (8.333 %) Exchange Server 2003 6 1 (8.333 %) Government 6 1 (8.333 %) ITIL

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 10 October 2008, IT contractor jobs across the Norfolk region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 2 (16.67 %) Lotus Notes 1 2 (16.67 %) MS Exchange 2 1 (8.333 %) Exchange Server 2000 2 1 (8.333 %) Exchange Server 2003	Applications 1 6 (50.00 %) MS Office 2 2 (16.67 %) MS Excel
Communications & Networking 1 2 (16.67 %) TCP/IP 1 2 (16.67 %) Firewall 1 2 (16.67 %) Cisco PIX	General 1 2 (16.67 %) Finance 2 1 (8.333 %) Government
Miscellaneous 1 3 (25.00 %) Video Conferencing	Operating Systems 1 4 (33.33 %) Windows 1 4 (33.33 %) Windows 2000 1 4 (33.33 %) Windows XP 1 4 (33.33 %) Windows Server 2003 1 4 (33.33 %) Windows 2000 Server
Processes & Methodologies 1 3 (25.00 %) Service Delivery 1 3 (25.00 %) Network Design 1 3 (25.00 %) Security Cleared 2 2 (16.67 %) CTC Cleared 3 1 (8.333 %) ITIL 3 1 (8.333 %) SC Cleared	System Software 1 7 (58.33 %) Active Directory
Systems Management 1 2 (16.67 %) DameWare	Vendors 1 4 (33.33 %) Microsoft 2 3 (25.00 %) Novell 3 2 (16.67 %) Lotus 3 2 (16.67 %) Cisco