The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 115 92 103
Rank change year-on-year
-23 +11
Contract jobs requiring a 2nd Line Support 34 33 39
As % of all contract IT jobs located in the East of England 1.11% 1.41% 1.25%
As % of the Job Titles category 1.20% 1.52% 1.32%
Number of daily rates quoted 18 9 11
Average daily rate
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£160 £175 £145
Average daily rate % change year-on-year
-8.57% +20.68%
90% offered a daily rate of more than £110 £117 £128
10% offered a daily rate of more than £201 £195 £183
UK excluding London average daily rate £160 £158 £154
% change year-on-year
+1.26% +2.76%
Number of hourly rates quoted 8 15 13
Average hourly rate £15.00 £14.00 £14.80
Average hourly rate % change year-on-year
+7.14% -5.40%
90% offered a hourly rate of more than £12.70 £9.60 £11.60
10% offered a hourly rate of more than £57.15 £16.30 £17.10
UK excluding London average hourly rate £14.75 £15.00 £14.00
% change year-on-year
-1.66% +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2843 2175 2954
As % of all contract IT jobs located in the East of England 93.03% 92.83% 94.65%
Number of daily rates quoted 1723 1098 1461
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.06% +0.07%
90% offered a daily rate of more than £200 £190 £188
10% offered a daily rate of more than £500 £500 £463
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 221 210 317
Average hourly rate £16.50 £16.00 £20.00
Average hourly rate % change year-on-year
+3.12% -20.00%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.58 £42.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East of England region.

2nd Line Support Daily Rate Trend in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East of England region.

2nd Line Support Hourly Rate Trend in the East of England

2nd Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the East of England region over the 3 months to 2 October 2014.

2nd Line Support Hourly Rate Histogram in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -23 13 £160 +52.38% 1
Cambridgeshire -3 7 £110 -39.72% 3
Essex -19 5 - -
Norfolk - 5 £225 - 1
Suffolk +6 3 £115 -28.12%
Bedfordshire -20 1 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 2 October 2014, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 56 (81.16%) Windows
2 46 (66.67%) Active Directory
3 41 (59.42%) Windows 7
4 28 (40.58%) MS Office
4 28 (40.58%) Windows XP
5 24 (34.78%) Microsoft
6 18 (26.09%) MS Exchange
7 17 (24.64%) Windows Server 2008
7 17 (24.64%) ITIL
8 16 (23.19%) Symantec
9 14 (20.29%) Blackberry
10 13 (18.84%) Windows Server 2003
11 12 (17.39%) VoIP
12 11 (15.94%) Firewall
12 11 (15.94%) Exchange Server 2010
12 11 (15.94%) Altiris
13 10 (14.49%) Avaya
13 10 (14.49%) Cisco
13 10 (14.49%) TCP/IP
14 9 (13.04%) VPN
14 9 (13.04%) LAN
14 9 (13.04%) WAN
14 9 (13.04%) HP
14 9 (13.04%) MS Excel
15 7 (10.14%) Change Control
15 7 (10.14%) Migration
15 7 (10.14%) SQL Server
16 6 (8.70%) SLA
16 6 (8.70%) VMware
16 6 (8.70%) Exchange Server 2003

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 2 October 2014, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (26.09%) MS Exchange
2 11 (15.94%) Exchange Server 2010
3 6 (8.70%) Exchange Server 2003
4 5 (7.25%) Lync
5 4 (5.80%) IBM Notes
6 3 (4.35%) Exchange Server 2007
7 2 (2.90%) SharePoint
7 2 (2.90%) Blackberry Enterprise Server
8 1 (1.45%) Exchange Server 2013
Applications
1 28 (40.58%) MS Office
2 9 (13.04%) MS Excel
3 2 (2.90%) MS Visio
Cloud Services
1 3 (4.35%) SaaS
2 1 (1.45%) Office 365
Communications & Networking
1 12 (17.39%) VoIP
2 11 (15.94%) Firewall
3 10 (14.49%) TCP/IP
4 9 (13.04%) VPN
4 9 (13.04%) LAN
4 9 (13.04%) WAN
5 5 (7.25%) Cisco ASA
5 5 (7.25%) Wireless
5 5 (7.25%) DNS
6 3 (4.35%) DHCP
6 3 (4.35%) Broadband
7 2 (2.90%) Internet
7 2 (2.90%) Network Security
8 1 (1.45%) Wi-Fi
Database & Business Intelligence
1 7 (10.14%) SQL Server
2 5 (7.25%) SQL Server 2008
General
1 5 (7.25%) Telecoms
1 5 (7.25%) Finance
2 2 (2.90%) Publishing
3 1 (1.45%) Advertising
3 1 (1.45%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.45%) .NET
Miscellaneous
1 14 (20.29%) Blackberry
2 6 (8.70%) iPhone
2 6 (8.70%) Video Conferencing
3 4 (5.80%) Smartphone
4 3 (4.35%) iPad
4 3 (4.35%) Analytical Skills
5 1 (1.45%) Informatics
5 1 (1.45%) NHS
5 1 (1.45%) Management Information System
Operating Systems
1 56 (81.16%) Windows
2 41 (59.42%) Windows 7
3 28 (40.58%) Windows XP
4 17 (24.64%) Windows Server 2008
5 13 (18.84%) Windows Server 2003
6 4 (5.80%) Windows 8
7 3 (4.35%) Linux
7 3 (4.35%) UNIX
7 3 (4.35%) Windows Server 2012
8 1 (1.45%) Windows Vista
8 1 (1.45%) Windows 2000
8 1 (1.45%) Solaris
Processes & Methodologies
1 17 (24.64%) ITIL
2 7 (10.14%) Change Control
2 7 (10.14%) Migration
3 5 (7.25%) Capacity Planning
4 4 (5.80%) Service Delivery
4 4 (5.80%) Incident Management
5 3 (4.35%) Service Management
6 2 (2.90%) Change Management
6 2 (2.90%) Configuration Management
6 2 (2.90%) Project Management
6 2 (2.90%) Network Management
7 1 (1.45%) Problem Management
7 1 (1.45%) Software Deployment
7 1 (1.45%) Performance Management
7 1 (1.45%) Line Management
Programming Languages
1 1 (1.45%) C#
1 1 (1.45%) SQL
Qualifications
1 3 (4.35%) Security Cleared
2 2 (2.90%) Cisco Certification
2 2 (2.90%) CCNP
2 2 (2.90%) CCDP
2 2 (2.90%) Check Point Certification
2 2 (2.90%) CCSA
3 1 (1.45%) MOS
3 1 (1.45%) SC Cleared
3 1 (1.45%) BC Cleared
3 1 (1.45%) MCSE
3 1 (1.45%) MCSA
3 1 (1.45%) MCP
3 1 (1.45%) ITIL Certification
3 1 (1.45%) Microsoft Certification
3 1 (1.45%) A+ Certification
Quality Assurance & Compliance
1 6 (8.70%) SLA
System Software
1 46 (66.67%) Active Directory
2 5 (7.25%) Hyper-V
3 1 (1.45%) VMware Infrastructure
Systems Management
1 5 (7.25%) SCCM
1 5 (7.25%) Backup Exec
2 4 (5.80%) Norton AntiVirus
3 3 (4.35%) WSUS
4 1 (1.45%) Cacti
4 1 (1.45%) OpenView Configuration Management
4 1 (1.45%) Nagios
4 1 (1.45%) Symantec Enterprise Vault
4 1 (1.45%) Opsview
Vendors
1 24 (34.78%) Microsoft
2 16 (23.19%) Symantec
3 11 (15.94%) Altiris
4 10 (14.49%) Avaya
4 10 (14.49%) Cisco
5 9 (13.04%) HP
6 6 (8.70%) VMware
7 5 (7.25%) Citrix
8 4 (5.80%) Lotus
9 3 (4.35%) Polycom
9 3 (4.35%) CheckPoint
9 3 (4.35%) McAfee
10 1 (1.45%) Nimsoft
10 1 (1.45%) Apple
10 1 (1.45%) CA
10 1 (1.45%) Nokia
10 1 (1.45%) Remedy
Norwich, Norfolk
Vivid Resourcing Ltd
Rate: £150 - £151 per day
Posted: 3 days ago
Hertfordshire
Austin Fraser
Rate: £150 - £170 per day
Posted: 6 days ago