The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 92 115 84
Rank change year-on-year
+23 -31
Contract jobs requiring a 2nd Line Support 38 34 28
As % of all contract IT jobs located in the East of England 1.43% 1.08% 1.22%
As % of the Job Titles category 1.52% 1.15% 1.30%
Number of daily rates quoted 8 9 10
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£118 £160 £135
Average daily rate % change year-on-year
-26.56% +18.51%
90% offered a daily rate of more than £97 £130 £109
10% offered a daily rate of more than £161 £174 £250
UK excluding London average daily rate £158 £145 £150
% change year-on-year
+8.62% -3.33%
Number of hourly rates quoted 20 8 11
Average hourly rate £14.85 £22.00 £15.75
Average hourly rate % change year-on-year
-32.50% +39.68%
90% offered a hourly rate of more than £11.35 £13.00 £13.00
10% offered a hourly rate of more than £18.30 £59.75 £18.00
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2505 2944 2153
As % of all contract IT jobs located in the East of England 94.10% 93.19% 93.53%
Number of daily rates quoted 1395 1642 1101
Average daily rate £388 £370 £350
Average daily rate % change year-on-year
+4.72% +5.71%
90% offered a daily rate of more than £200 £215 £188
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 244 226 247
Average hourly rate £16.50 £21.00 £19.70
Average hourly rate % change year-on-year
-21.42% +6.62%
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.50 £39.50
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East of England region.

2nd Line Support Daily Rate Trend in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East of England region.

2nd Line Support Hourly Rate Trend in the East of England

2nd Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the East of England region over the 3 months to 17 April 2015.

2nd Line Support Hourly Rate Histogram in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +4 15 £148 -7.81% 3
Cambridgeshire +5 9 £117 - 4
Suffolk - 8 - - 1
Essex +13 3 £93 +2.77% 3
Norfolk +5 3 - - 1
Bedfordshire - - - - 5
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 17 April 2015, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 44 (68.75%) Windows
2 34 (53.13%) Windows 7
3 31 (48.44%) MS Office
4 30 (46.88%) Active Directory
5 29 (45.31%) Microsoft
6 19 (29.69%) ITIL
7 18 (28.13%) Windows XP
8 16 (25.00%) Windows Server 2008
9 14 (21.88%) MS Exchange
10 13 (20.31%) Windows Server 2003
10 13 (20.31%) Citrix
10 13 (20.31%) VMware
11 12 (18.75%) Cisco
12 11 (17.19%) HP
12 11 (17.19%) TCP/IP
13 10 (15.63%) Windows Server 2012
14 9 (14.06%) SCCM
14 9 (14.06%) DNS
14 9 (14.06%) CCNA
14 9 (14.06%) Cisco Certification
14 9 (14.06%) Apple
14 9 (14.06%) Project Management
15 8 (12.50%) NHS
15 8 (12.50%) WAN
15 8 (12.50%) DHCP
15 8 (12.50%) Android
15 8 (12.50%) Exchange Server 2010
15 8 (12.50%) XenApp
16 7 (10.94%) Finance
16 7 (10.94%) Service Delivery

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 17 April 2015, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (21.88%) MS Exchange
2 8 (12.50%) Exchange Server 2010
3 4 (6.25%) Exchange Server 2003
3 4 (6.25%) Lync
4 3 (4.69%) Exchange Server 2007
5 2 (3.13%) SharePoint
6 1 (1.56%) Blackberry Enterprise Server
6 1 (1.56%) IBM Notes
6 1 (1.56%) Lotus Domino
Applications
1 31 (48.44%) MS Office
2 6 (9.38%) MS Excel
3 2 (3.13%) Adobe Creative Suite
4 1 (1.56%) MS Project
4 1 (1.56%) MS Visio
4 1 (1.56%) Acrobat
Business Applications
1 1 (1.56%) Dynamics CRM
Cloud Services
1 1 (1.56%) Office 365
Communications & Networking
1 11 (17.19%) TCP/IP
2 9 (14.06%) DNS
3 8 (12.50%) WAN
3 8 (12.50%) DHCP
4 7 (10.94%) LAN
5 6 (9.38%) VPN
6 4 (6.25%) VoIP
6 4 (6.25%) Firewall
6 4 (6.25%) Wireless
7 3 (4.69%) SAN
8 2 (3.13%) VLAN
8 2 (3.13%) Cisco ASA
8 2 (3.13%) Wi-Fi
9 1 (1.56%) Internet
Database & Business Intelligence
1 4 (6.25%) SQL Server
2 2 (3.13%) SQL Server 2008
General
1 7 (10.94%) Finance
2 5 (7.81%) Telecoms
3 3 (4.69%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.56%) Application Packaging
Miscellaneous
1 8 (12.50%) NHS
2 7 (10.94%) Blackberry
3 6 (9.38%) Video Conferencing
4 5 (7.81%) Management Information System
5 3 (4.69%) iPhone
5 3 (4.69%) iPad
5 3 (4.69%) Mathematics
6 2 (3.13%) Analytical Skills
6 2 (3.13%) Freedom of Information
6 2 (3.13%) Smartphone
7 1 (1.56%) PDA
7 1 (1.56%) SecurID
7 1 (1.56%) VLE
7 1 (1.56%) Mobile Computing
Operating Systems
1 44 (68.75%) Windows
2 34 (53.13%) Windows 7
3 18 (28.13%) Windows XP
4 16 (25.00%) Windows Server 2008
5 13 (20.31%) Windows Server 2003
6 10 (15.63%) Windows Server 2012
7 8 (12.50%) Android
8 6 (9.38%) Windows 8
9 5 (7.81%) Windows 2000 Server
10 4 (6.25%) Apple iOS
11 3 (4.69%) Windows 2000
11 3 (4.69%) Windows Vista
11 3 (4.69%) Mac OS X
12 1 (1.56%) Linux
Processes & Methodologies
1 19 (29.69%) ITIL
2 9 (14.06%) Project Management
3 7 (10.94%) Service Delivery
4 6 (9.38%) Migration
5 4 (6.25%) Service Management
5 4 (6.25%) Change Control
5 4 (6.25%) Incident Management
6 3 (4.69%) Problem Management
6 3 (4.69%) Time Management
6 3 (4.69%) CAD
6 3 (4.69%) Change Management
7 2 (3.13%) Data Protection
7 2 (3.13%) Capacity Planning
7 2 (3.13%) Information Security
7 2 (3.13%) Asset Management
7 2 (3.13%) Information Management
7 2 (3.13%) Systems Analysis
8 1 (1.56%) Strategic Planning
8 1 (1.56%) CRM
Programming Languages
1 4 (6.25%) SQL
2 3 (4.69%) PowerShell
Qualifications
1 9 (14.06%) CCNA
1 9 (14.06%) Cisco Certification
2 4 (6.25%) Microsoft Certification
3 3 (4.69%) VMware Certified Professional (VCP)
3 3 (4.69%) Citrix Certification
3 3 (4.69%) MCP
3 3 (4.69%) MCSE
4 2 (3.13%) SC Cleared
4 2 (3.13%) Security Cleared
5 1 (1.56%) CCNP
5 1 (1.56%) Degree
5 1 (1.56%) ITIL Certification
Quality Assurance & Compliance
1 4 (6.25%) SLA
System Software
1 30 (46.88%) Active Directory
2 8 (12.50%) XenApp
3 5 (7.81%) VMware Infrastructure
4 3 (4.69%) Hyper-V
4 3 (4.69%) Terminal Server
4 3 (4.69%) XenDesktop
5 2 (3.13%) VMware ESXi
6 1 (1.56%) XenServer
6 1 (1.56%) Microsoft App-V
Systems Management
1 9 (14.06%) SCCM
2 1 (1.56%) Symantec Endpoint Protection
2 1 (1.56%) ZENworks
2 1 (1.56%) Norton AntiVirus
Vendors
1 29 (45.31%) Microsoft
2 13 (20.31%) Citrix
2 13 (20.31%) VMware
3 12 (18.75%) Cisco
4 11 (17.19%) HP
5 9 (14.06%) Apple
6 6 (9.38%) Dell
6 6 (9.38%) Adobe
7 5 (7.81%) Wyse
8 4 (6.25%) Symantec
8 4 (6.25%) Avaya
8 4 (6.25%) Altiris
9 3 (4.69%) Google
9 3 (4.69%) Mapinfo
9 3 (4.69%) Remedy
9 3 (4.69%) Sophos
9 3 (4.69%) MobileIron
10 2 (3.13%) LANDesk
10 2 (3.13%) Polycom
10 2 (3.13%) Oracle
Hertfordshire
CK Group
Rate: Competitive
Posted: 2 days ago
Hertfordshire
Marcus Donald People
Rate: £8 - £10 per hour
Posted: 4 days ago
Cambridge, Cambridgeshire
Senitor Associates
Rate: £100 - £160 per day
Posted: 6 days ago
Cambridge
Interquest - Sand Resources
Rate: £15 - £16 per hour
Posted: 26 days ago