The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 107 93 102
Rank change year-on-year
-14 +9
Contract jobs requiring a 2nd Line Support 39 28 37
As % of all contract IT jobs located in the East of England 1.29% 1.17% 1.22%
As % of the Job Titles category 1.39% 1.25% 1.29%
Number of daily rates quoted 22 4 7
Average daily rate
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of your Daily Rate
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£160 £186 £140
Average daily rate % change year-on-year
-14.09% +33.03%
90% offered a daily rate of more than £110 £118 £130
10% offered a daily rate of more than £225 £232 £175
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 10 15 20
Average hourly rate £15.25 £15.00 £14.38
Average hourly rate % change year-on-year
+1.66% +4.34%
90% offered a hourly rate of more than £11.75 £10.50 £12.45
10% offered a hourly rate of more than £22.55 £16.30 £16.43
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2808 2243 2864
As % of all contract IT jobs located in the East of England 92.55% 93.85% 94.27%
Number of daily rates quoted 1649 1129 1420
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £200 £210 £180
10% offered a daily rate of more than £475 £500 £450
UK excluding London average daily rate £350 £350 £348
% change year-on-year
- +0.71%
Number of hourly rates quoted 226 240 367
Average hourly rate £17.50 £20.00 £29.00
Average hourly rate % change year-on-year
-12.50% -31.03%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £38.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East of England region.

2nd Line Support Daily Rate Trend in the East of England

2nd Line Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the East of England region over the 3 months to 25 July 2014.

2nd Line Support Daily Rate Histogram in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East of England region.

2nd Line Support Hourly Rate Trend in the East of England

2nd Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the East of England region over the 3 months to 25 July 2014.

2nd Line Support Hourly Rate Histogram in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 14 £160 -20.00% 7
Cambridgeshire -9 9 £113 -
Norfolk - 9 £225 - 1
Essex -2 3 £165 -22.35%
Bedfordshire -18 3 £226 +126.25% 2
Suffolk -25 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 25 July 2014, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 47 (65.28%) Windows
2 37 (51.39%) Active Directory
3 32 (44.44%) Windows 7
4 25 (34.72%) Microsoft
5 21 (29.17%) ITIL
6 19 (26.39%) MS Office
6 19 (26.39%) Windows XP
7 17 (23.61%) Windows Server 2008
8 14 (19.44%) Incident Management
8 14 (19.44%) MS Exchange
8 14 (19.44%) Cisco
9 13 (18.06%) Blackberry
10 12 (16.67%) Windows Server 2003
11 11 (15.28%) MS Excel
11 11 (15.28%) Exchange Server 2010
12 9 (12.50%) Firewall
12 9 (12.50%) Retail
12 9 (12.50%) LAN
12 9 (12.50%) WAN
12 9 (12.50%) HP
13 8 (11.11%) Citrix
13 8 (11.11%) ITIL Certification
13 8 (11.11%) Symantec
13 8 (11.11%) SQL
13 8 (11.11%) Oracle
13 8 (11.11%) VMware
14 7 (9.72%) Migration
14 7 (9.72%) Altiris
14 7 (9.72%) SQL Server
14 7 (9.72%) VoIP

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 25 July 2014, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (19.44%) MS Exchange
2 11 (15.28%) Exchange Server 2010
3 6 (8.33%) IBM Notes
4 5 (6.94%) Exchange Server 2003
4 5 (6.94%) Lync
5 3 (4.17%) SharePoint
6 2 (2.78%) Blackberry Enterprise Server
6 2 (2.78%) Exchange Server 2007
7 1 (1.39%) Exchange Server 2013
Applications
1 19 (26.39%) MS Office
2 11 (15.28%) MS Excel
3 2 (2.78%) MS Visio
Communications & Networking
1 9 (12.50%) LAN
1 9 (12.50%) WAN
1 9 (12.50%) Firewall
2 7 (9.72%) VoIP
2 7 (9.72%) TCP/IP
3 6 (8.33%) VPN
4 5 (6.94%) DNS
4 5 (6.94%) Wireless
4 5 (6.94%) Cisco ASA
5 2 (2.78%) Network Security
5 2 (2.78%) Internet
5 2 (2.78%) DHCP
Database & Business Intelligence
1 7 (9.72%) SQL Server
1 7 (9.72%) Oracle ODI
2 6 (8.33%) Oracle Reports
3 5 (6.94%) SQL Server 2008
Development Applications
1 7 (9.72%) Team Foundation Server
General
1 9 (12.50%) Retail
2 6 (8.33%) Telecoms
3 5 (6.94%) Finance
4 2 (2.78%) Publishing
5 1 (1.39%) Local Government
5 1 (1.39%) Back Office
Libraries, Frameworks & Software Standards
1 6 (8.33%) MSMQ
2 1 (1.39%) .NET
Miscellaneous
1 13 (18.06%) Blackberry
2 6 (8.33%) Video Conferencing
3 5 (6.94%) iPhone
4 4 (5.56%) Smartphone
4 4 (5.56%) EPoS
5 3 (4.17%) iPad
6 2 (2.78%) NHS
7 1 (1.39%) Informatics
Operating Systems
1 47 (65.28%) Windows
2 32 (44.44%) Windows 7
3 19 (26.39%) Windows XP
4 17 (23.61%) Windows Server 2008
5 12 (16.67%) Windows Server 2003
6 4 (5.56%) Windows Server 2012
7 3 (4.17%) UNIX
7 3 (4.17%) Linux
8 1 (1.39%) Windows 2000
8 1 (1.39%) Solaris
8 1 (1.39%) Windows Vista
8 1 (1.39%) Android
Processes & Methodologies
1 21 (29.17%) ITIL
2 14 (19.44%) Incident Management
3 7 (9.72%) Change Control
3 7 (9.72%) Migration
4 6 (8.33%) Service Management
5 5 (6.94%) Change Management
5 5 (6.94%) Configuration Management
5 5 (6.94%) Project Management
5 5 (6.94%) Capacity Planning
6 4 (5.56%) CRM
7 3 (4.17%) Service Delivery
8 2 (2.78%) Network Management
8 2 (2.78%) Software Deployment
9 1 (1.39%) Performance Management
Programming Languages
1 8 (11.11%) SQL
2 1 (1.39%) C#
Qualifications
1 8 (11.11%) ITIL Certification
2 4 (5.56%) Cisco Certification
3 3 (4.17%) A+ Certification
4 2 (2.78%) Check Point Certification
4 2 (2.78%) Microsoft Certification
4 2 (2.78%) MCP
4 2 (2.78%) CCNP
4 2 (2.78%) CCNA
4 2 (2.78%) CCDP
4 2 (2.78%) Network+ Certification
4 2 (2.78%) CCSA
4 2 (2.78%) Security Cleared
5 1 (1.39%) MOS
5 1 (1.39%) MCDST
5 1 (1.39%) BC Cleared
5 1 (1.39%) MCSE
5 1 (1.39%) MCSA
Quality Assurance & Compliance
1 5 (6.94%) SLA
System Software
1 37 (51.39%) Active Directory
2 5 (6.94%) Hyper-V
3 3 (4.17%) VMware Infrastructure
4 1 (1.39%) vSphere
4 1 (1.39%) VMware Workstation
Systems Management
1 3 (4.17%) SCCM
2 2 (2.78%) Backup Exec
3 1 (1.39%) OVSD
3 1 (1.39%) Cacti
3 1 (1.39%) Symantec Enterprise Vault
3 1 (1.39%) Opsview
3 1 (1.39%) OpenView
3 1 (1.39%) Systems Management Server (SMS)
3 1 (1.39%) OpenView Configuration Management
3 1 (1.39%) Nagios
3 1 (1.39%) Norton AntiVirus
Vendors
1 25 (34.72%) Microsoft
2 14 (19.44%) Cisco
3 9 (12.50%) HP
4 8 (11.11%) Citrix
4 8 (11.11%) Oracle
4 8 (11.11%) VMware
4 8 (11.11%) Symantec
5 7 (9.72%) Altiris
5 7 (9.72%) Avaya
6 6 (8.33%) Lotus
7 5 (6.94%) Retalix
8 3 (4.17%) Polycom
8 3 (4.17%) CheckPoint
9 2 (2.78%) Apple
10 1 (1.39%) CA
10 1 (1.39%) Nokia
10 1 (1.39%) Nimsoft
10 1 (1.39%) Remedy
10 1 (1.39%) McAfee
10 1 (1.39%) WatchGuard
Hertfordshire
Clearwater People Solutions
Rate: £20000 - £25000 Per Annum
Posted: 3 days ago
Watford, Hertfordshire
X4 Group
Rate: £15 per hour + Some flex
Posted: 5 days ago
Norwich
Hays IT - Uk Posting account
Rate: £200.00 - £250.00 per day
Posted: 23 days ago
Hertfordshire
Austin Fraser Limited
Rate: £150 - £170 per day
Posted: 25 days ago