The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 103 99 94
Rank change year-on-year
-4 -5
Contract jobs requiring a 2nd Line Support 25 29 28
As % of all contract IT jobs located in the East of England 0.98% 1.27% 1.17%
As % of the Job Titles category 1.03% 1.37% 1.24%
Number of daily rates quoted 13 12 12
Average daily rate
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£110 £160 £120
Average daily rate % change year-on-year
-31.25% +33.33%
90% offered a daily rate of more than £100 £125 £110
10% offered a daily rate of more than £162 £188 £182
UK excluding London average daily rate £173 £145 £140
% change year-on-year
+18.96% +3.57%
Number of hourly rates quoted 9 6 4
Average hourly rate £15.00 £15.13 £16.25
Average hourly rate % change year-on-year
-0.82% -6.92%
90% offered a hourly rate of more than £12.67 £11.50 £12.55
10% offered a hourly rate of more than £21.00 £21.28 £17.85
UK excluding London average hourly rate £14.00 £15.00 £14.00
% change year-on-year
-6.66% +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2433 2123 2251
As % of all contract IT jobs located in the East of England 95.11% 93.07% 93.67%
Number of daily rates quoted 1462 1139 1182
Average daily rate £385 £365 £350
Average daily rate % change year-on-year
+5.47% +4.28%
90% offered a daily rate of more than £195 £195 £213
10% offered a daily rate of more than £550 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 206 242 225
Average hourly rate £16.50 £18.55 £17.50
Average hourly rate % change year-on-year
-11.05% +6.00%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East of England region.

2nd Line Support Daily Rate Trend in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East of England region.

2nd Line Support Hourly Rate Trend in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -8 11 £110 -24.13% 2
Essex +5 4 - - 1
Bedfordshire -12 4 £113 -15.09% 2
Norfolk +3 3 £155 -
Hertfordshire 0 2 £160 - 4
Suffolk -5 1 £108 - 3
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 30 January 2015, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 45 (81.82%) Windows
2 35 (63.64%) Windows 7
3 34 (61.82%) Active Directory
4 33 (60.00%) MS Office
5 27 (49.09%) Microsoft
6 18 (32.73%) Windows XP
7 13 (23.64%) MS Exchange
8 12 (21.82%) ITIL
9 11 (20.00%) Windows Server 2008
10 10 (18.18%) Blackberry
10 10 (18.18%) Symantec
11 9 (16.36%) Finance
11 9 (16.36%) WAN
11 9 (16.36%) TCP/IP
12 8 (14.55%) LAN
12 8 (14.55%) MS Excel
13 7 (12.73%) HP
13 7 (12.73%) Altiris
14 6 (10.91%) Video Conferencing
14 6 (10.91%) Exchange Server 2010
14 6 (10.91%) Avaya
14 6 (10.91%) VPN
14 6 (10.91%) VoIP
14 6 (10.91%) Telecoms
15 5 (9.09%) Firewall
15 5 (9.09%) Windows Server 2003
15 5 (9.09%) SLA
15 5 (9.09%) Lync
15 5 (9.09%) SCCM
16 4 (7.27%) Windows 8

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (23.64%) MS Exchange
2 6 (10.91%) Exchange Server 2010
3 5 (9.09%) Lync
4 3 (5.45%) IBM Notes
4 3 (5.45%) Exchange Server 2003
5 2 (3.64%) Exchange Server 2007
6 1 (1.82%) Blackberry Enterprise Server
6 1 (1.82%) Lotus Domino
6 1 (1.82%) SharePoint
Applications
1 33 (60.00%) MS Office
2 8 (14.55%) MS Excel
3 2 (3.64%) Adobe Creative Suite
4 1 (1.82%) Acrobat
4 1 (1.82%) MS Project
4 1 (1.82%) MS Visio
Business Applications
1 1 (1.82%) Dynamics CRM
Cloud Services
1 3 (5.45%) SaaS
2 1 (1.82%) Office 365
Communications & Networking
1 9 (16.36%) WAN
1 9 (16.36%) TCP/IP
2 8 (14.55%) LAN
3 6 (10.91%) VPN
3 6 (10.91%) VoIP
4 5 (9.09%) Firewall
5 4 (7.27%) DNS
6 3 (5.45%) Wireless
6 3 (5.45%) DHCP
6 3 (5.45%) Broadband
7 2 (3.64%) Cisco ASA
8 1 (1.82%) Wi-Fi
8 1 (1.82%) Internet
8 1 (1.82%) SAN
8 1 (1.82%) VLAN
Database & Business Intelligence
1 2 (3.64%) SQL Server 2008
1 2 (3.64%) SQL Server
General
1 9 (16.36%) Finance
2 6 (10.91%) Telecoms
3 1 (1.82%) Advertising
Libraries, Frameworks & Software Standards
1 1 (1.82%) Application Packaging
Miscellaneous
1 10 (18.18%) Blackberry
2 6 (10.91%) Video Conferencing
3 4 (7.27%) NHS
4 3 (5.45%) iPhone
4 3 (5.45%) Smartphone
5 1 (1.82%) Management Information System
5 1 (1.82%) Mobile Computing
5 1 (1.82%) Analytical Skills
5 1 (1.82%) PDA
5 1 (1.82%) SecurID
Operating Systems
1 45 (81.82%) Windows
2 35 (63.64%) Windows 7
3 18 (32.73%) Windows XP
4 11 (20.00%) Windows Server 2008
5 5 (9.09%) Windows Server 2003
6 4 (7.27%) Windows 8
7 3 (5.45%) Apple iOS
7 3 (5.45%) Android
8 2 (3.64%) Windows 2000
8 2 (3.64%) Mac OS X
9 1 (1.82%) Windows Server 2012
9 1 (1.82%) Windows Vista
Processes & Methodologies
1 12 (21.82%) ITIL
2 4 (7.27%) Migration
3 2 (3.64%) Capacity Planning
3 2 (3.64%) Change Control
3 2 (3.64%) Service Delivery
4 1 (1.82%) CRM
4 1 (1.82%) Problem Management
Qualifications
1 1 (1.82%) Microsoft Certification
1 1 (1.82%) SC Cleared
1 1 (1.82%) Security Cleared
Quality Assurance & Compliance
1 5 (9.09%) SLA
System Software
1 34 (61.82%) Active Directory
2 3 (5.45%) Hyper-V
3 1 (1.82%) VMware ESXi
3 1 (1.82%) VMware Infrastructure
Systems Management
1 5 (9.09%) SCCM
2 4 (7.27%) Norton AntiVirus
3 3 (5.45%) Backup Exec
3 3 (5.45%) WSUS
4 1 (1.82%) Symantec Endpoint Protection
Vendors
1 27 (49.09%) Microsoft
2 10 (18.18%) Symantec
3 7 (12.73%) HP
3 7 (12.73%) Altiris
4 6 (10.91%) Avaya
5 4 (7.27%) Cisco
6 3 (5.45%) Apple
6 3 (5.45%) McAfee
6 3 (5.45%) Adobe
6 3 (5.45%) Lotus
7 2 (3.64%) LANDesk
7 2 (3.64%) Polycom
7 2 (3.64%) Wyse
7 2 (3.64%) VMware
8 1 (1.82%) Dell
8 1 (1.82%) Citrix
Ipswich
Hays IT - Uk Posting account
Rate: £10.00 - £20.00 per annum
Posted: 2 days ago
Ipswich, Suffolk
Connectus
Rate: £12.5 - £17.5 per hour
Posted: 3 days ago
Peterborough
Quantica Technology - London
Rate: £150 - £175 per day
Posted: 18 days ago