The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 105 86 96
Rank change year-on-year
-19 +10
Contract jobs requiring a 2nd Line Support 31 40 34
As % of all contract IT jobs located in the East of England 1.10% 1.66% 1.26%
As % of the Job Titles category 1.18% 1.78% 1.35%
Number of daily rates quoted 17 17 12
Average daily rate
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£110 £165 £130
Average daily rate % change year-on-year
-33.33% +26.92%
90% offered a daily rate of more than £100 £120 £101
10% offered a daily rate of more than £166 £190 £223
UK excluding London average daily rate £165 £150 £140
% change year-on-year
+10.00% +7.14%
Number of hourly rates quoted 9 11 9
Average hourly rate £15.00 £14.50 £15.00
Average hourly rate % change year-on-year
+3.44% -3.33%
90% offered a hourly rate of more than £12.80 £11.50 £12.70
10% offered a hourly rate of more than £30.60 £18.55 £17.60
UK excluding London average hourly rate £13.90 £14.50 £14.00
% change year-on-year
-4.13% +3.57%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2634 2252 2514
As % of all contract IT jobs located in the East of England 93.80% 93.56% 93.39%
Number of daily rates quoted 1676 1195 1319
Average daily rate £380 £345 £361
Average daily rate % change year-on-year
+10.14% -4.49%
90% offered a daily rate of more than £190 £175 £220
10% offered a daily rate of more than £550 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 180 268 274
Average hourly rate £16.50 £18.55 £18.00
Average hourly rate % change year-on-year
-11.05% +3.05%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

2nd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East of England region.

2nd Line Support Daily Rate Trend in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East of England region.

2nd Line Support Hourly Rate Trend in the East of England

2nd Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the East of England region over the 3 months to 24 December 2014.

2nd Line Support Hourly Rate Histogram in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -11 13 £100 -47.36%
Hertfordshire +9 5 £160 - 2
Bedfordshire -12 4 £119 -5.00%
Essex -15 4 - - 1
Norfolk +5 3 £155 -
Suffolk 0 2 £108 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 24 December 2014, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 52 (80.00%) Windows
2 38 (58.46%) MS Office
2 38 (58.46%) Windows 7
3 35 (53.85%) Active Directory
4 32 (49.23%) Microsoft
5 18 (27.69%) Windows XP
6 14 (21.54%) WAN
6 14 (21.54%) Finance
7 13 (20.00%) Windows Server 2008
7 13 (20.00%) TCP/IP
7 13 (20.00%) LAN
8 11 (16.92%) Blackberry
8 11 (16.92%) MS Exchange
8 11 (16.92%) MS Excel
8 11 (16.92%) ITIL
8 11 (16.92%) Video Conferencing
9 10 (15.38%) Telecoms
9 10 (15.38%) Symantec
10 9 (13.85%) Avaya
10 9 (13.85%) Lync
11 8 (12.31%) VPN
12 7 (10.77%) VoIP
13 6 (9.23%) HP
13 6 (9.23%) Altiris
13 6 (9.23%) Smartphone
14 5 (7.69%) Polycom
14 5 (7.69%) SCCM
14 5 (7.69%) SLA
14 5 (7.69%) Cisco
15 4 (6.15%) Norton AntiVirus

2nd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the East of England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (16.92%) MS Exchange
2 9 (13.85%) Lync
3 4 (6.15%) Exchange Server 2010
3 4 (6.15%) IBM Notes
4 2 (3.08%) SharePoint
4 2 (3.08%) Exchange Server 2007
5 1 (1.54%) Lotus Domino
5 1 (1.54%) Exchange Server 2003
Applications
1 38 (58.46%) MS Office
2 11 (16.92%) MS Excel
3 2 (3.08%) MS Visio
3 2 (3.08%) Adobe Creative Suite
4 1 (1.54%) MS Project
4 1 (1.54%) Acrobat
Business Applications
1 1 (1.54%) Dynamics CRM
Cloud Services
1 3 (4.62%) SaaS
2 1 (1.54%) Office 365
Communications & Networking
1 14 (21.54%) WAN
2 13 (20.00%) LAN
2 13 (20.00%) TCP/IP
3 8 (12.31%) VPN
4 7 (10.77%) VoIP
5 4 (6.15%) DHCP
5 4 (6.15%) DNS
5 4 (6.15%) Firewall
6 3 (4.62%) Broadband
7 1 (1.54%) Wi-Fi
7 1 (1.54%) Wireless
7 1 (1.54%) VLAN
7 1 (1.54%) Network Security
7 1 (1.54%) SAN
7 1 (1.54%) Internet
Database & Business Intelligence
1 1 (1.54%) SQL Server
General
1 14 (21.54%) Finance
2 10 (15.38%) Telecoms
3 1 (1.54%) Back Office
3 1 (1.54%) Advertising
Miscellaneous
1 11 (16.92%) Blackberry
1 11 (16.92%) Video Conferencing
2 6 (9.23%) Smartphone
3 3 (4.62%) iPhone
3 3 (4.62%) Analytical Skills
4 2 (3.08%) NHS
5 1 (1.54%) Mobile Computing
5 1 (1.54%) PDA
5 1 (1.54%) Management Information System
5 1 (1.54%) SecurID
Operating Systems
1 52 (80.00%) Windows
2 38 (58.46%) Windows 7
3 18 (27.69%) Windows XP
4 13 (20.00%) Windows Server 2008
5 4 (6.15%) Windows 8
5 4 (6.15%) Windows Server 2003
6 3 (4.62%) Android
6 3 (4.62%) Apple iOS
7 2 (3.08%) Windows Server 2012
7 2 (3.08%) Mac OS X
7 2 (3.08%) UNIX
7 2 (3.08%) Windows 2000
8 1 (1.54%) Linux
8 1 (1.54%) Windows Vista
Processes & Methodologies
1 11 (16.92%) ITIL
2 4 (6.15%) Service Delivery
3 2 (3.08%) Migration
3 2 (3.08%) Incident Management
4 1 (1.54%) Problem Management
4 1 (1.54%) Network Management
4 1 (1.54%) Change Control
4 1 (1.54%) CRM
4 1 (1.54%) Configuration Management
4 1 (1.54%) Project Management
4 1 (1.54%) Service Management
4 1 (1.54%) Change Management
Programming Languages
1 1 (1.54%) SQL
Qualifications
1 2 (3.08%) Microsoft Certification
1 2 (3.08%) Security Cleared
2 1 (1.54%) A+ Certification
2 1 (1.54%) Check Point Certification
2 1 (1.54%) CCSA
2 1 (1.54%) MOS
2 1 (1.54%) SC Cleared
2 1 (1.54%) BC Cleared
2 1 (1.54%) MCP
2 1 (1.54%) MCSE
2 1 (1.54%) MCSA
2 1 (1.54%) CCNP
2 1 (1.54%) CCDP
2 1 (1.54%) Cisco Certification
Quality Assurance & Compliance
1 5 (7.69%) SLA
System Software
1 35 (53.85%) Active Directory
2 1 (1.54%) VMware Infrastructure
2 1 (1.54%) Hyper-V
2 1 (1.54%) VMware ESXi
Systems Management
1 5 (7.69%) SCCM
2 4 (6.15%) Norton AntiVirus
3 3 (4.62%) Backup Exec
3 3 (4.62%) WSUS
4 1 (1.54%) Symantec Enterprise Vault
Vendors
1 32 (49.23%) Microsoft
2 10 (15.38%) Symantec
3 9 (13.85%) Avaya
4 6 (9.23%) HP
4 6 (9.23%) Altiris
5 5 (7.69%) Cisco
5 5 (7.69%) Polycom
6 4 (6.15%) Lotus
6 4 (6.15%) Apple
7 3 (4.62%) Adobe
7 3 (4.62%) McAfee
8 2 (3.08%) Wyse
8 2 (3.08%) VMware
8 2 (3.08%) LANDesk
8 2 (3.08%) CheckPoint
9 1 (1.54%) Nokia
9 1 (1.54%) Dell
9 1 (1.54%) Citrix
9 1 (1.54%) Remedy