The statistics below represent IT contracts advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 88 94 104
Rank change year-on-year
+6 +10
Contract jobs requiring a 2nd Line Support 41 42 38
As % of all contract IT jobs located in the East of England 1.66% 1.53% 1.25%
As % of the Job Titles category 1.73% 1.61% 1.34%
Number of daily rates quoted 16 11 13
Median daily rate £153 £164 £160
Median daily rate % change year-on-year
-6.87% +2.34%
90% offered a daily rate of more than £120 £107 £132
10% offered a daily rate of more than £260 £200 £170
UK excluding London median daily rate £150 £160 £150
% change year-on-year
-6.25% +6.66%
Number of hourly rates quoted 9 18 10
Median hourly rate £14.50 £12.47 £22.00
Median hourly rate % change year-on-year
+16.25% -43.30%
90% offered a hourly rate of more than £12.80 £9.00 £13.00
10% offered a hourly rate of more than £36.00 £16.80 £27.75
UK excluding London median hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2374 2616 2840
As % of all contract IT jobs located in the East of England 96.19% 95.54% 93.76%
Number of daily rates quoted 1349 1465 1560
Median daily rate £400 £375 £375
Median daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £180 £200 £200
10% offered a daily rate of more than £530 £525 £475
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 164 239 233
Median hourly rate £16.50 £16.50 £17.50
Median hourly rate % change year-on-year
- -5.71%
90% offered a hourly rate of more than £12.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £39.00
UK excluding London median hourly rate £18.00 £16.00 £16.50
% change year-on-year
+12.50% -3.03%

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of IT contracts across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East of England region.

2nd Line Support Daily Rate Trend in the East of England

2nd Line Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the East of England region over the 3 months to 24 May 2016.

2nd Line Support Daily Rate Histogram in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East of England region.

2nd Line Support Hourly Rate Trend in the East of England

2nd Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the East of England region over the 3 months to 24 May 2016.

2nd Line Support Hourly Rate Histogram in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +9 22 £190 - 2
Cambridgeshire +11 7 £120 -7.69% 2
Essex +2 6 £154 +66.21% 2
Norfolk -1 5 - -
Suffolk -12 1 - - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 24 May 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring 2nd Line Support in the job title.

1 46 (63.89%) Windows
2 36 (50.00%) Active Directory
3 21 (29.17%) Windows 7
4 20 (27.78%) Microsoft
5 18 (25.00%) Windows Server
6 17 (23.61%) MS Office
7 14 (19.44%) MS Excel
8 11 (15.28%) Citrix
8 11 (15.28%) MS Exchange
8 11 (15.28%) Windows Server 2008
9 10 (13.89%) SQL
10 9 (12.50%) SLA
10 9 (12.50%) Finance
11 8 (11.11%) Office 365
12 7 (9.72%) Internet
12 7 (9.72%) ITIL
13 6 (8.33%) Windows Server 2012
13 6 (8.33%) VMware
13 6 (8.33%) SCCM
13 6 (8.33%) Windows XP
13 6 (8.33%) LAN
14 5 (6.94%) WAN
14 5 (6.94%) TCP/IP
14 5 (6.94%) SQL Server
14 5 (6.94%) Security Cleared
14 5 (6.94%) XenDesktop
15 4 (5.56%) Android
15 4 (5.56%) SC Cleared
15 4 (5.56%) DNS
16 3 (4.17%) HP

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (15.28%) MS Exchange
2 3 (4.17%) Exchange Server 2010
3 2 (2.78%) IBM Notes
3 2 (2.78%) SharePoint
4 1 (1.39%) Blackberry Enterprise Server
4 1 (1.39%) Confluence
4 1 (1.39%) Exchange Server 2003
4 1 (1.39%) Exchange Server 2007
4 1 (1.39%) Exchange Server 2013
4 1 (1.39%) IBM Domino
4 1 (1.39%) Office Communications Server
4 1 (1.39%) SharePoint 2010
4 1 (1.39%) Skype for Business
Applications
1 17 (23.61%) MS Office
2 14 (19.44%) MS Excel
Business Applications
1 1 (1.39%) Sage 50
Cloud Services
1 8 (11.11%) Office 365
2 1 (1.39%) Google Apps
Communications & Networking
1 7 (9.72%) Internet
2 6 (8.33%) LAN
3 5 (6.94%) TCP/IP
3 5 (6.94%) WAN
4 4 (5.56%) DNS
5 3 (4.17%) DHCP
6 2 (2.78%) NetScaler
6 2 (2.78%) Wi-Fi
7 1 (1.39%) Firewall
7 1 (1.39%) Intranet
7 1 (1.39%) iSCSI
7 1 (1.39%) NAS
7 1 (1.39%) Network Security
7 1 (1.39%) VoIP
7 1 (1.39%) VPN
Database & Business Intelligence
1 5 (6.94%) SQL Server
2 3 (4.17%) SQL Server Reporting Services
3 2 (2.78%) Data Warehouse
4 1 (1.39%) MS Access
General
1 9 (12.50%) Finance
2 1 (1.39%) Aerospace
2 1 (1.39%) Back Office
2 1 (1.39%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.39%) Classic ASP
1 1 (1.39%) HTML
Miscellaneous
1 3 (4.17%) Blackberry
2 2 (2.78%) Data Centre
2 2 (2.78%) Smartphone
2 2 (2.78%) Statistics
3 1 (1.39%) Analytical Skills
3 1 (1.39%) Digital Media
3 1 (1.39%) Health Informatics
3 1 (1.39%) Informatics
3 1 (1.39%) iPad
3 1 (1.39%) iPhone
3 1 (1.39%) NHS
Operating Systems
1 46 (63.89%) Windows
2 21 (29.17%) Windows 7
3 18 (25.00%) Windows Server
4 11 (15.28%) Windows Server 2008
5 6 (8.33%) Windows Server 2012
5 6 (8.33%) Windows XP
6 4 (5.56%) Android
7 3 (4.17%) Windows 8
8 2 (2.78%) Windows 10
8 2 (2.78%) Windows Server 2003
9 1 (1.39%) Windows 2000 Server
Processes & Methodologies
1 7 (9.72%) ITIL
2 3 (4.17%) Document Management
2 3 (4.17%) Incident Management
2 3 (4.17%) Time Management
3 2 (2.78%) ERP
3 2 (2.78%) Migration
3 2 (2.78%) Mobile Device Management
3 2 (2.78%) Server Virtualisation
3 2 (2.78%) Workflow
4 1 (1.39%) CRM
4 1 (1.39%) Disaster Recovery
4 1 (1.39%) High Availability
4 1 (1.39%) Infrastructure Management
4 1 (1.39%) Performance Optimisation
4 1 (1.39%) Problem Management
4 1 (1.39%) Process Management
4 1 (1.39%) Project Management
4 1 (1.39%) Scrum
4 1 (1.39%) Service Delivery
4 1 (1.39%) Software Licensing
Programming Languages
1 10 (13.89%) SQL
2 1 (1.39%) Java
2 1 (1.39%) JavaScript
2 1 (1.39%) PHP
2 1 (1.39%) PowerShell
Qualifications
1 5 (6.94%) Security Cleared
2 4 (5.56%) SC Cleared
3 3 (4.17%) DBS Check
3 3 (4.17%) Microsoft Certification
4 2 (2.78%) MCP
4 2 (2.78%) MCSA
4 2 (2.78%) MCSE
5 1 (1.39%) CCA
5 1 (1.39%) Citrix Certification
5 1 (1.39%) MCITP
Quality Assurance & Compliance
1 9 (12.50%) SLA
System Software
1 36 (50.00%) Active Directory
2 5 (6.94%) XenDesktop
3 3 (4.17%) XenApp
3 3 (4.17%) XenServer
4 1 (1.39%) VMware ESX
4 1 (1.39%) VMware ESXi
4 1 (1.39%) vSphere
Systems Management
1 6 (8.33%) SCCM
Vendors
1 20 (27.78%) Microsoft
2 11 (15.28%) Citrix
3 6 (8.33%) VMware
4 3 (4.17%) HP
4 3 (4.17%) Symantec
5 2 (2.78%) Civica
5 2 (2.78%) Lotus
5 2 (2.78%) Remedy
5 2 (2.78%) Thunderhead
5 2 (2.78%) Wyse
6 1 (1.39%) Apple
6 1 (1.39%) Avaya
6 1 (1.39%) Cisco
6 1 (1.39%) Dell
6 1 (1.39%) Google
6 1 (1.39%) LANDesk
6 1 (1.39%) MobileIron
6 1 (1.39%) Sage
6 1 (1.39%) Toshiba
6 1 (1.39%) Veeam