The statistics below represent IT contracts advertised across the East of England region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Second Line Support
England / East of England
Rank 96 99 96
Rank change year-on-year
+3 -3
Contract jobs requiring a 2nd Line Support 24 29 30
As % of all contract IT jobs located in the East of England 1.15% 1.23% 1.18%
As % of the Job Titles category 1.21% 1.28% 1.22%
Number of daily rates quoted 11 14 12
Median daily rate £130 £219 £119
Median daily rate % change year-on-year
-40.57% +84.21%
90% offered a daily rate of more than £90 £177 £100
10% offered a daily rate of more than £170 £289 £169
UK excluding London median daily rate £151 £154 £160
% change year-on-year
-1.62% -3.90%
Number of hourly rates quoted 2 9 14
Median hourly rate £16.00 £14.50 £15.00
Median hourly rate % change year-on-year
+10.34% -3.33%
90% offered a hourly rate of more than £14.80 £11.00 £11.57
10% offered a hourly rate of more than £17.20 £43.60 £21.00
UK excluding London median hourly rate £15.00 £15.50 £14.50
% change year-on-year
-3.22% +6.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
1990 2267 2465
As % of all contract IT jobs located in the East of England 95.22% 95.78% 96.86%
Number of daily rates quoted 1154 1360 1449
Median daily rate £390 £400 £388
Median daily rate % change year-on-year
-2.50% +3.22%
90% offered a daily rate of more than £195 £248 £190
10% offered a daily rate of more than £550 £550 £550
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 156 195 231
Median hourly rate £32.50 £22.50 £17.50
Median hourly rate % change year-on-year
+44.44% +28.57%
90% offered a hourly rate of more than £11.33 £11.00 £11.32
10% offered a hourly rate of more than £48.40 £50.68 £40.00
UK excluding London median hourly rate £17.50 £18.00 £16.72
% change year-on-year
-2.77% +7.65%

2nd Line Support
Jobs Demand Trend in the East of England

The demand trend of IT contracts across the East of England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the East of England

2nd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the East of England region.

2nd Line Support Daily Rate Trend in the East of England

2nd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the East of England region.

2nd Line Support Hourly Rate Trend in the East of England

2nd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the East of England region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +7 11 £130 -35.00% 1
Hertfordshire 0 9 £130 +4.00% 4
Bedfordshire +6 2 - - 1
Essex -14 2 £198 -24.76% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 19 February 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring 2nd Line Support in the job title.

1 29 (54.72%) Windows
2 25 (47.17%) Microsoft
2 25 (47.17%) Active Directory
3 21 (39.62%) ITIL
4 20 (37.74%) Windows 7
5 15 (28.30%) MS Office
6 12 (22.64%) Office 365
7 11 (20.75%) MS Exchange
8 10 (18.87%) Change Management
8 10 (18.87%) Problem Management
9 9 (16.98%) MS Excel
9 9 (16.98%) SLA
10 8 (15.09%) LAN
10 8 (15.09%) WAN
10 8 (15.09%) Citrix
10 8 (15.09%) Windows Server 2008
10 8 (15.09%) Analytical Skills
11 7 (13.21%) Firewall
11 7 (13.21%) VPN
12 6 (11.32%) DNS
12 6 (11.32%) Cisco
12 6 (11.32%) DHCP
12 6 (11.32%) TCP/IP
12 6 (11.32%) Telecoms
12 6 (11.32%) Windows Server
13 5 (9.43%) Wireless
13 5 (9.43%) VMware
13 5 (9.43%) Windows Vista
13 5 (9.43%) Apple
13 5 (9.43%) Microsoft Certification

2nd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (20.75%) MS Exchange
2 2 (3.77%) Exchange Server 2007
2 2 (3.77%) Exchange Server 2010
Applications
1 15 (28.30%) MS Office
2 9 (16.98%) MS Excel
3 1 (1.89%) Adobe Creative Suite
Business Applications
1 1 (1.89%) Payment Gateway
Cloud Services
1 12 (22.64%) Office 365
Communications & Networking
1 8 (15.09%) LAN
1 8 (15.09%) WAN
2 7 (13.21%) Firewall
2 7 (13.21%) VPN
3 6 (11.32%) DHCP
3 6 (11.32%) DNS
3 6 (11.32%) TCP/IP
4 5 (9.43%) Wireless
5 4 (7.55%) Internet
6 2 (3.77%) Broadband
6 2 (3.77%) ISDN
6 2 (3.77%) LDAP
6 2 (3.77%) NetScaler
6 2 (3.77%) Network Security
6 2 (3.77%) Remote Desktop
7 1 (1.89%) SAN
7 1 (1.89%) WebEx
7 1 (1.89%) Wi-Fi
Database & Business Intelligence
1 2 (3.77%) SQL Server
1 2 (3.77%) SQL Server 2005
2 1 (1.89%) BusinessObjects XI
2 1 (1.89%) Oracle Database
2 1 (1.89%) Oracle Database 10g
General
1 6 (11.32%) Telecoms
2 3 (5.66%) Legal
3 1 (1.89%) Aerospace
3 1 (1.89%) Local Government
Libraries, Frameworks & Software Standards
1 1 (1.89%) Hibernate
1 1 (1.89%) HTML
1 1 (1.89%) Java EE
1 1 (1.89%) JSF
1 1 (1.89%) JSP
1 1 (1.89%) Spring
1 1 (1.89%) Struts
1 1 (1.89%) XML
1 1 (1.89%) XSL
1 1 (1.89%) XSLT
Miscellaneous
1 8 (15.09%) Analytical Skills
2 3 (5.66%) Management Information System
2 3 (5.66%) Video Conferencing
2 3 (5.66%) Virtual Team
3 1 (1.89%) Driving Licence
3 1 (1.89%) Handset
3 1 (1.89%) iPad
3 1 (1.89%) iPhone
3 1 (1.89%) Smartphone
Operating Systems
1 29 (54.72%) Windows
2 20 (37.74%) Windows 7
3 8 (15.09%) Windows Server 2008
4 6 (11.32%) Windows Server
5 5 (9.43%) Windows Server 2003
5 5 (9.43%) Windows Vista
5 5 (9.43%) Windows XP
6 4 (7.55%) Windows 8
7 3 (5.66%) Windows Server 2012
8 2 (3.77%) Windows 10
9 1 (1.89%) Android
9 1 (1.89%) Apple iOS
9 1 (1.89%) Linux
9 1 (1.89%) Mac OS X
9 1 (1.89%) Unix
Processes & Methodologies
1 21 (39.62%) ITIL
2 10 (18.87%) Change Management
2 10 (18.87%) Problem Management
3 4 (7.55%) Asset Management
4 3 (5.66%) Creative Problem-Solving
4 3 (5.66%) ITIL V3
4 3 (5.66%) Service Management
5 2 (3.77%) Change Control
5 2 (3.77%) Incident Management
5 2 (3.77%) Mobile Device Management
5 2 (3.77%) Network Design
5 2 (3.77%) Network Management
5 2 (3.77%) Network Monitoring
5 2 (3.77%) Service Delivery
6 1 (1.89%) Application Packaging
6 1 (1.89%) Configuration Management
6 1 (1.89%) CRM
6 1 (1.89%) E-Commerce
6 1 (1.89%) High Availability
6 1 (1.89%) Mentoring
Programming Languages
1 2 (3.77%) Java
1 2 (3.77%) PL/SQL
1 2 (3.77%) SQL
2 1 (1.89%) C
2 1 (1.89%) C#
2 1 (1.89%) JavaScript
2 1 (1.89%) PHP
2 1 (1.89%) PowerShell
Qualifications
1 5 (9.43%) Microsoft Certification
2 4 (7.55%) MCP
2 4 (7.55%) MCSE
3 3 (5.66%) Cisco Certification
3 3 (5.66%) Degree
3 3 (5.66%) Security Cleared
4 2 (3.77%) DBS Check
4 2 (3.77%) DV Cleared
4 2 (3.77%) SC Cleared
5 1 (1.89%) CCNA
5 1 (1.89%) MCSA
5 1 (1.89%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (16.98%) SLA
System Software
1 25 (47.17%) Active Directory
2 3 (5.66%) XenApp
2 3 (5.66%) XenDesktop
3 2 (3.77%) Hyper-V
3 2 (3.77%) VMware Infrastructure
4 1 (1.89%) Oracle RAC
4 1 (1.89%) Terminal Server
4 1 (1.89%) VMware ESX
4 1 (1.89%) VMware ESXi
4 1 (1.89%) XenServer
Systems Management
1 4 (7.55%) SCCM
2 1 (1.89%) DameWare
Vendors
1 25 (47.17%) Microsoft
2 8 (15.09%) Citrix
3 6 (11.32%) Cisco
4 5 (9.43%) Apple
4 5 (9.43%) VMware
5 2 (3.77%) Adobe
5 2 (3.77%) Juniper
5 2 (3.77%) Oracle
5 2 (3.77%) Symantec
6 1 (1.89%) Google
6 1 (1.89%) HP
6 1 (1.89%) Kaspersky
6 1 (1.89%) MobileIron
6 1 (1.89%) Remedy