The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank - 50 67
Permanent jobs requiring a 2nd Line Support 0 3 1
As % of all permanent IT jobs located in Norfolk - 0.82% 0.18%
As % of the Job Titles category - 0.84% 0.18%
Number of salaries quoted 0 3 1
Average salary - £17,500 £23,500
Average salary % change year-on-year
- -25.53%
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Norfolk region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Norfolk
Permanent IT job ads with a match in the
Job Titles category
244 356 545
As % of all permanent IT jobs located in Norfolk 96.06% 97.00% 98.91%
Number of salaries quoted 209 327 464
Average salary £31,500 £31,350 £30,000
Average salary % change year-on-year
+0.47% +4.50%
90% offered a salary of more than £20,050 £22,500 £20,000
10% offered a salary of more than £47,500 £45,000 £42,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Norfolk region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Norfolk

2nd Line Support
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Norfolk region.

2nd Line Support Salary Trend in Norfolk

2nd Line Support
Top 30 Related IT Skills in Norfolk

For the 6 months to 24 October 2014, IT jobs across the Norfolk region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 3 (100.00%) Windows
2 2 (66.67%) Windows XP
2 2 (66.67%) MS Exchange
2 2 (66.67%) Microsoft
2 2 (66.67%) MS Office
2 2 (66.67%) TCP/IP
2 2 (66.67%) Windows Server 2008
2 2 (66.67%) Windows 8
3 1 (33.33%) Infrastructure Management
3 1 (33.33%) Line Management
3 1 (33.33%) IIS
3 1 (33.33%) XenApp
3 1 (33.33%) XenDesktop
3 1 (33.33%) Windows 7
3 1 (33.33%) Exchange Server 2010
3 1 (33.33%) Office 365
3 1 (33.33%) Firewall
3 1 (33.33%) Wireless
3 1 (33.33%) Backup Exec
3 1 (33.33%) DNS
3 1 (33.33%) Cisco
3 1 (33.33%) ITIL
3 1 (33.33%) MCP
3 1 (33.33%) Active Directory
3 1 (33.33%) Citrix
3 1 (33.33%) Microsoft Certification
3 1 (33.33%) Mac OS X
3 1 (33.33%) Apple
3 1 (33.33%) Windows Server 2003
3 1 (33.33%) Websense

2nd Line Support
Top Related IT Skills in Norfolk by Category

For the 6 months to 24 October 2014, IT jobs across the Norfolk region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (66.67%) MS Exchange
2 1 (33.33%) Exchange Server 2010
2 1 (33.33%) IIS
Applications
1 2 (66.67%) MS Office
2 1 (33.33%) MS Excel
Cloud Services
1 1 (33.33%) Office 365
Communications & Networking
1 2 (66.67%) TCP/IP
2 1 (33.33%) DNS
2 1 (33.33%) Firewall
2 1 (33.33%) Wireless
2 1 (33.33%) ADSL
2 1 (33.33%) LAN
2 1 (33.33%) VoIP
2 1 (33.33%) WAN
2 1 (33.33%) DHCP
Operating Systems
1 3 (100.00%) Windows
2 2 (66.67%) Windows XP
2 2 (66.67%) Windows Server 2008
2 2 (66.67%) Windows 8
3 1 (33.33%) Windows 7
3 1 (33.33%) Mac OS X
3 1 (33.33%) Windows Server 2003
3 1 (33.33%) Windows 2000
Processes & Methodologies
1 1 (33.33%) ITIL
1 1 (33.33%) Infrastructure Management
1 1 (33.33%) Line Management
Qualifications
1 1 (33.33%) MCP
1 1 (33.33%) MCSA
1 1 (33.33%) Microsoft Certification
System Software
1 1 (33.33%) Active Directory
1 1 (33.33%) XenApp
1 1 (33.33%) XenDesktop
Systems Management
1 1 (33.33%) Backup Exec
Vendors
1 2 (66.67%) Microsoft
2 1 (33.33%) Citrix
2 1 (33.33%) Apple
2 1 (33.33%) Websense
2 1 (33.33%) Cisco