Scotland Helpdesk Support Contracts

The table below looks at the demand for the Helpdesk Support role in IT contracts within the Scotland region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Helpdesk Support in their job title over the 3 months to 2 December 2008 with a comparison to the same period last year.

Help Desk Support
Location Aberdeen Abingdon Airdrie Atherstone Ayr Barnet Basildon Basingstoke Belfast Bellshill Berkshire Birmingham Blackburn Bolton Bournemouth Bracknell Bradford Braintree Bridgend Brighton Bristol Bromsgrove Buckinghamshire Caerphilly Cambridge Cambridgeshire Canary Wharf Cheadle Chelmsford Cheshire City of London Clydebank Coatbridge Colchester Cornwall County Antrim Coventry Crawley Crewe Croydon Derby Derbyshire Devon Docklands, London Dorset East Anglia East Grinstead East Midlands East of England East Sussex Eastleigh Edinburgh England Essex Exeter Fareham Fife Flintshire Folkestone Gateshead Gatwick Glasgow Hampshire Hertfordshire High Wycombe Highlands Horsham Hounslow Huntingdon Ilford Inverness Kegworth Kent Kingston Upon Thames Lancashire Leatherhead Leeds Leicester Leicestershire Lewes Lincoln Lincolnshire Liverpool London Luton Macclesfield Maidenhead Manchester Matlock Merseyside Middlesex Midlands Milton Keynes Motherwell Newbury Newcastle Newcastle Upon Tyne North East North Lanarkshire North Wales North West Northampton Northamptonshire Northern Ireland Northumberland Northumbria Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Queensferry Reading Redhill Reigate Renfrewshire Rugby Sandwich Scotland Sheffield Shropshire Slough Somerset South Ayrshire South East South Wales South West South Yorkshire Southampton Staffordshire Suffolk Sunderland Surrey Swindon Tadworth Telford Tyne and Wear UK Uxbridge Wales Walton-on-Thames Warwick Warwickshire Watford West Dunbartonshire West Midlands West Sussex West Yorkshire Weston-super-Mare Wiltshire Winchester Witham Woking Worcestershire Yorkshire	3 months to 2 Dec 2008	Same period last year
Rank	74	88
Rank change on same period last year	+14
Matching contract IT job ads	19	36
As % of all UK contract IT job ads sampled	0.031 %	0.039 %
As % of the category below	1.002 %	1.149 %
Daily rates quoted	1	0
Average minimum daily rate	£75	-
Average daily rate	£75	-
% change on same period last year	-
Average maximum daily rate	£75	-
UK excluding London average daily rate	£118	£111
% change on same period last year	+7.02 %
Hourly rates quoted	7	12
Average minimum hourly rate	£8.90	£10.92
Average hourly rate	£9.33	£11.29
% change on same period last year	-17.41 %
Average maximum hourly rate	£9.75	£11.67
UK excluding London average hourly rate	£11.91	£12.57
% change on same period last year	-5.25 %
Job Titles Scotland
Matching contract IT job ads	1897	3133
As % of all UK contract IT job ads sampled	3.048 %	3.365 %
Daily rates quoted	429	610
Average minimum daily rate	£312	£317
Average daily rate	£335	£332
% change on same period last year	+0.84 %
Average maximum daily rate	£358	£348
UK excluding London average daily rate	£352	£352
% change on same period last year	+0.07 %
Hourly rates quoted	166	273
Average minimum hourly rate	£21.72	£18.41
Average hourly rate	£22.91	£19.62
% change on same period last year	+16.76 %
Average maximum hourly rate	£24.10	£20.83
UK excluding London average hourly rate	£23.10	£24.04
% change on same period last year	-3.88 %
Helpdesk Support UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Support across the Scotland region as a proportion of the total demand within the Job Titles category.

Helpdesk Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Support across the Scotland region.

Helpdesk Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Support across the Scotland region.

Helpdesk Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Support across the Scotland region over the 3 months to 2 December 2008.

Helpdesk Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Helpdesk Support within the Scotland region over the 3 months to 2 December 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Aberdeen	-8	4	£75	-
Glasgow	+2	3	-	-
Edinburgh	+23	2	-	-
Renfrewshire	-	2	-	-
Fife	-	2	-	-
Highlands	-	2	-	-
West Dunbartonshire	-	1	-	-
North Lanarkshire	-	1	-	-
South Ayrshire	-	1	-	-

Helpdesk Support UK

Helpdesk Support
Top 30 Related IT Skills

For the 6 months to 2 December 2008, IT contractor jobs across the Scotland region that cited Helpdesk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title.

1 13 (48.15 %) Windows 2 12 (44.44 %) Microsoft 3 8 (29.63 %) MS Excel 3 8 (29.63 %) Windows XP 4 7 (25.93 %) MS Office 5 5 (18.52 %) Windows Server 2003 6 4 (14.81 %) Windows 2000 7 3 (11.11 %) Active Directory 8 2 (7.407 %) MS Exchange 8 2 (7.407 %) LAN 9 1 (3.704 %) TCP/IP 9 1 (3.704 %) VPN 9 1 (3.704 %) SLA 9 1 (3.704 %) IBM 9 1 (3.704 %) MS Access

9 1 (3.704 %) Windows NT 9 1 (3.704 %) Sun 9 1 (3.704 %) MCSE 9 1 (3.704 %) Solaris 9 1 (3.704 %) ITIL 9 1 (3.704 %) MCP 9 1 (3.704 %) Oracle 9 1 (3.704 %) SQL Server 9 1 (3.704 %) Government 9 1 (3.704 %) Microsoft Certification 9 1 (3.704 %) Remedy 9 1 (3.704 %) assyst 9 1 (3.704 %) Degree 9 1 (3.704 %) IMAP 9 1 (3.704 %) Time Management

Helpdesk Support
Top Related IT Skills by Category

For the 6 months to 2 December 2008, IT contractor jobs across the Scotland region that cited Helpdesk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 2 (7.407 %) MS Exchange	Applications 1 8 (29.63 %) MS Excel 2 7 (25.93 %) MS Office 3 1 (3.704 %) Spreadsheet
Business Applications 1 1 (3.704 %) assyst	Communications & Networking 1 2 (7.407 %) LAN 2 1 (3.704 %) TCP/IP 2 1 (3.704 %) VPN 2 1 (3.704 %) IMAP
Database & Business Intelligence 1 1 (3.704 %) SQL Server 1 1 (3.704 %) MS Access	General 1 1 (3.704 %) Government
Miscellaneous 1 1 (3.704 %) Video Conferencing	Operating Systems 1 13 (48.15 %) Windows 2 8 (29.63 %) Windows XP 3 5 (18.52 %) Windows Server 2003 4 4 (14.81 %) Windows 2000 5 1 (3.704 %) Windows NT 5 1 (3.704 %) Solaris 5 1 (3.704 %) Windows 2000 Server
Processes & Methodologies 1 1 (3.704 %) ITIL 1 1 (3.704 %) Time Management 1 1 (3.704 %) Security Cleared	Qualifications 1 1 (3.704 %) MCP 1 1 (3.704 %) MCSE 1 1 (3.704 %) Microsoft Certification 1 1 (3.704 %) Degree
Quality Assurance & Compliance 1 1 (3.704 %) SLA	System Software 1 3 (11.11 %) Active Directory
Vendors 1 12 (44.44 %) Microsoft 2 1 (3.704 %) Sun 2 1 (3.704 %) Remedy 2 1 (3.704 %) Oracle 2 1 (3.704 %) IBM