The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 490 412 418
Rank change year-on-year
-78 +6
Contract jobs requiring a Help Desk Support 103 193 147
As % of all contract IT jobs located in the UK 0.18% 0.34% 0.30%
As % of the Job Titles category 0.20% 0.37% 0.33%
Number of daily rates quoted 44 50 31
Average daily rate
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of your Daily Rate
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£130 £125 £100
Average daily rate % change year-on-year
+4.00% +25.00%
90% offered a daily rate of more than £85 £105 £90
10% offered a daily rate of more than £184 £181 £163
UK excluding London average daily rate £125 £125 £100
% change year-on-year
- +25.00%
Number of hourly rates quoted 37 67 55
Average hourly rate £13.00 £12.50 £11.50
Average hourly rate % change year-on-year
+4.00% +8.69%
90% offered a hourly rate of more than £10.00 £10.00 £9.20
10% offered a hourly rate of more than £17.50 £17.50 £14.58
UK excluding London average hourly rate £12.50 £12.00 £11.00
% change year-on-year
+4.16% +9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51645 52060 44962
As % of all contract IT jobs located in the UK 92.40% 92.35% 92.52%
Number of daily rates quoted 31339 31560 25761
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £245 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 2019 2073 2241
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 17 April 2015.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 17 April 2015.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -81 92 £130 +4.00% 29
London -18 31 £156 +5.93% 4
South East -60 18 £130 +4.00% 10
West Midlands -18 13 £130 +20.93% 4
East of England +14 10 £126 - 4
City of London +20 8 £128 -22.72%
East Midlands +3 6 £77 - 3
South West +3 6 £150 +9.09% 2
Yorkshire -19 6 £92 - 1
Scotland -4 5 £114 -4.00% 1
Birmingham -14 5 - - 1
Cambridgeshire - 5 - -
Edinburgh -6 4 £114 -2.97% 1
Hampshire -13 4 £150 +20.00% 2
Somerset - 4 £150 -
West Yorkshire -9 3 £70 - 1
Oxfordshire -14 3 £225 - 1
Kent - 3 £125 - 1
Chatham - 3 £125 -
Hertfordshire +1 2 - - 2
Warwickshire -2 2 - - 1
Bristol -2 2 - - 1
Manchester -8 2 - - 1
Surrey -8 2 - - 2
Southampton -11 2 £150 -
North West -20 2 - - 1
Bath - 2 £150 -
Stevenage +5 1 - -
Lincolnshire +3 1 - -
Crawley -1 1 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 180 (73.17%) Windows
2 115 (46.75%) Active Directory
3 104 (42.28%) Microsoft
3 104 (42.28%) MS Office
4 97 (39.43%) Windows 7
5 66 (26.83%) MS Excel
6 61 (24.80%) ITIL
7 52 (21.14%) Citrix
8 43 (17.48%) Windows XP
9 30 (12.20%) Blackberry
10 27 (10.98%) Windows Server 2008
11 26 (10.57%) MS Exchange
12 23 (9.35%) Windows Server 2003
12 23 (9.35%) Finance
13 21 (8.54%) SLA
13 21 (8.54%) LAN
14 20 (8.13%) WAN
14 20 (8.13%) VMware
15 18 (7.32%) SharePoint
15 18 (7.32%) Windows 8
16 16 (6.50%) Microsoft Certification
17 15 (6.10%) TCP/IP
17 15 (6.10%) MCP
18 14 (5.69%) Windows Vista
19 13 (5.28%) A+ Certification
20 12 (4.88%) Internet
20 12 (4.88%) MS PowerPoint
20 12 (4.88%) Windows 2000 Server
21 11 (4.47%) HP
21 11 (4.47%) DHCP

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (10.57%) MS Exchange
2 18 (7.32%) SharePoint
3 8 (3.25%) Exchange Server 2010
4 5 (2.03%) Exchange Server 2003
4 5 (2.03%) IBM Notes
5 3 (1.22%) IIS
5 3 (1.22%) Blackberry Enterprise Server
5 3 (1.22%) WorkSite
6 1 (0.41%) Lync
Applications
1 104 (42.28%) MS Office
2 66 (26.83%) MS Excel
3 12 (4.88%) MS PowerPoint
4 4 (1.63%) Spreadsheet
5 3 (1.22%) Acrobat
6 2 (0.81%) MS Project
6 2 (0.81%) MS Visio
Business Applications
1 2 (0.81%) assyst
2 1 (0.41%) SAP FI
2 1 (0.41%) SAP Oil and Gas
Cloud Services
1 6 (2.44%) Office 365
2 3 (1.22%) SaaS
Communications & Networking
1 21 (8.54%) LAN
2 20 (8.13%) WAN
3 15 (6.10%) TCP/IP
4 12 (4.88%) Internet
5 11 (4.47%) DHCP
6 10 (4.07%) DNS
7 9 (3.66%) VoIP
8 8 (3.25%) Wireless
9 6 (2.44%) VPN
10 5 (2.03%) FTP
11 3 (1.22%) Network Security
11 3 (1.22%) Intranet
12 2 (0.81%) PBX
12 2 (0.81%) Broadband
12 2 (0.81%) Firewall
13 1 (0.41%) Wi-Fi
13 1 (0.41%) DSL
13 1 (0.41%) SAN
13 1 (0.41%) ADSL
13 1 (0.41%) WLAN
Database & Business Intelligence
1 3 (1.22%) Oracle Database
General
1 23 (9.35%) Finance
2 8 (3.25%) Telecoms
3 7 (2.85%) Law
3 7 (2.85%) Legal
4 6 (2.44%) Banking
5 5 (2.03%) Manufacturing
6 4 (1.63%) Advertising
6 4 (1.63%) Retail
7 3 (1.22%) Investment Banking
7 3 (1.22%) Spanish Language
7 3 (1.22%) French Language
7 3 (1.22%) German Language
8 2 (0.81%) Back Office
9 1 (0.41%) Front Office
9 1 (0.41%) Italian Language
9 1 (0.41%) Portuguese Language
9 1 (0.41%) General Ledger
Miscellaneous
1 30 (12.20%) Blackberry
2 10 (4.07%) PDA
3 9 (3.66%) iPad
4 8 (3.25%) iPhone
5 7 (2.85%) Mobile Computing
6 6 (2.44%) Smartphone
7 5 (2.03%) Fat Client
7 5 (2.03%) Thin Client
7 5 (2.03%) Smartcard
8 4 (1.63%) NHS
9 3 (1.22%) Management Information System
9 3 (1.22%) Handset
9 3 (1.22%) Analytical Skills
10 2 (0.81%) Life Science
10 2 (0.81%) Data Integration
10 2 (0.81%) Visualisation
11 1 (0.41%) Statistics
11 1 (0.41%) Computer Science
11 1 (0.41%) AS400
11 1 (0.41%) Device Driver
Operating Systems
1 180 (73.17%) Windows
2 97 (39.43%) Windows 7
3 43 (17.48%) Windows XP
4 27 (10.98%) Windows Server 2008
5 23 (9.35%) Windows Server 2003
6 18 (7.32%) Windows 8
7 14 (5.69%) Windows Vista
8 12 (4.88%) Windows 2000 Server
9 6 (2.44%) Windows Server 2012
10 4 (1.63%) Mac OS
10 4 (1.63%) Android
11 3 (1.22%) AIX
11 3 (1.22%) Windows 2000
12 2 (0.81%) Windows Mobile
13 1 (0.41%) Mac OS X
13 1 (0.41%) UNIX
13 1 (0.41%) Linux
Processes & Methodologies
1 61 (24.80%) ITIL
2 8 (3.25%) Service Delivery
3 7 (2.85%) Service Management
3 7 (2.85%) Software Deployment
4 6 (2.44%) Problem Management
4 6 (2.44%) Workflow
5 5 (2.03%) Incident Management
6 4 (1.63%) Asset Management
6 4 (1.63%) Migration
6 4 (1.63%) CAD
7 3 (1.22%) ERP
7 3 (1.22%) Network Monitoring
8 2 (0.81%) ITSM
8 2 (0.81%) Time Management
8 2 (0.81%) Service Desk Management
8 2 (0.81%) ITIL V3
8 2 (0.81%) CRM
8 2 (0.81%) Project Management
8 2 (0.81%) Change Management
9 1 (0.41%) Disaster Recovery
Programming Languages
1 5 (2.03%) SQL
2 1 (0.41%) VBA
2 1 (0.41%) C
Qualifications
1 16 (6.50%) Microsoft Certification
2 15 (6.10%) MCP
3 13 (5.28%) A+ Certification
4 9 (3.66%) MCSE
4 9 (3.66%) Security Cleared
5 7 (2.85%) ITIL Certification
6 6 (2.44%) Degree
7 5 (2.03%) MCDST
7 5 (2.03%) MCITP
8 4 (1.63%) SC Cleared
9 2 (0.81%) MOS
9 2 (0.81%) CCNA
9 2 (0.81%) Cisco Certification
10 1 (0.41%) DV Cleared
10 1 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (8.54%) SLA
2 3 (1.22%) ISO/IEC 20000
3 1 (0.41%) QA
System Software
1 115 (46.75%) Active Directory
2 8 (3.25%) VMware Infrastructure
3 5 (2.03%) XenApp
3 5 (2.03%) Terminal Services
4 4 (1.63%) vSphere
5 1 (0.41%) Hyper-V
5 1 (0.41%) Firmware
Systems Management
1 8 (3.25%) SCCM
2 3 (1.22%) Tivoli
2 3 (1.22%) SCSM
3 1 (0.41%) Backup Exec
3 1 (0.41%) OVSD
3 1 (0.41%) Symantec Endpoint Protection
Vendors
1 104 (42.28%) Microsoft
2 52 (21.14%) Citrix
3 20 (8.13%) VMware
4 11 (4.47%) HP
5 10 (4.07%) Remedy
6 8 (3.25%) Adobe
6 8 (3.25%) Cisco
7 7 (2.85%) Reuters
7 7 (2.85%) Bloomberg
8 6 (2.44%) Symantec
8 6 (2.44%) Apple
9 5 (2.03%) Oracle
9 5 (2.03%) Lotus
9 5 (2.03%) CQG
10 4 (1.63%) Altiris
10 4 (1.63%) Veeam
11 3 (1.22%) LANDesk
11 3 (1.22%) Mitel
11 3 (1.22%) SAP
11 3 (1.22%) Dell
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