The statistics below represent IT contracts advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 522 466 389
Rank change year-on-year
-56 -77
Contract jobs requiring a Help Desk Support 125 170 264
As % of all contract IT jobs located in the UK 0.23% 0.30% 0.49%
As % of the Job Titles category 0.25% 0.32% 0.52%
Number of daily rates quoted 44 61 98
Median daily rate £150 £140 £125
Median daily rate % change year-on-year
+7.14% +12.00%
90% offered a daily rate of more than £95 £100 £100
10% offered a daily rate of more than £251 £200 £216
UK excluding London median daily rate £150 £138 £125
% change year-on-year
+9.09% +10.00%
Number of hourly rates quoted 59 76 102
Median hourly rate £12.00 £13.50 £12.50
Median hourly rate % change year-on-year
-11.11% +8.00%
90% offered a hourly rate of more than £9.90 £9.00 £8.68
10% offered a hourly rate of more than £16.50 £21.55 £17.50
UK excluding London median hourly rate £12.00 £13.36 £12.13
% change year-on-year
-10.19% +10.20%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50811 53185 51069
As % of all contract IT jobs located in the UK 94.71% 94.78% 94.74%
Number of daily rates quoted 33087 33473 31333
Median daily rate £425 £400 £396
Median daily rate % change year-on-year
+6.25% +1.01%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £396 £365 £350
% change year-on-year
+8.49% +4.28%
Number of hourly rates quoted 1525 2016 2057
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £38.50
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Help Desk Support
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 30 June 2016.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 30 June 2016.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 118 £150 +5.26% 36
East of England +38 29 £120 - 6
South East -10 28 £181 +29.46% 6
London -22 24 £123 -18.16% 12
Essex +28 19 £105 - 1
Colchester 0 15 - -
South West +17 13 £150 - 4
Surrey +2 10 £188 - 1
West Midlands -18 10 £115 -6.12%
Hertfordshire +9 8 £120 - 4
North West -12 8 £150 - 4
Manchester -1 7 £150 - 1
Oxfordshire +11 6 £150 +11.11%
Buckinghamshire +11 5 - - 2
Milton Keynes +7 5 - - 1
Bristol - 5 £150 - 3
East Midlands -1 4 - -
Coventry -3 4 - -
Warwickshire - 4 £115 -
Abingdon - 4 £150 -
City of London +42 3 £173 +4.54% 3
Hampshire +12 3 £175 - 2
Kent +9 3 £205 +141.17%
Scotland -19 3 £113 -10.00%
Dorset - 3 - -
Stevenage - 3 - - 1
Watford - 3 £120 -
Bournemouth - 3 - -
Croydon - 3 £105 -
Cambridgeshire +15 2 - - 1

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 30 June 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 166 (68.60%) Windows
2 134 (55.37%) Active Directory
3 105 (43.39%) Microsoft
4 101 (41.74%) MS Office
5 89 (36.78%) Windows 7
6 66 (27.27%) MS Excel
7 51 (21.07%) ITIL
8 48 (19.83%) Citrix
9 44 (18.18%) Windows 8
10 42 (17.36%) Incident Management
11 39 (16.12%) Windows XP
12 28 (11.57%) TCP/IP
13 26 (10.74%) MS Exchange
14 24 (9.92%) Windows Server
15 21 (8.68%) Windows Server 2008
16 20 (8.26%) SLA
17 19 (7.85%) Cisco
17 19 (7.85%) Finance
17 19 (7.85%) Blackberry
18 17 (7.02%) DNS
19 16 (6.61%) LAN
19 16 (6.61%) Remedy
20 14 (5.79%) Lotus
20 14 (5.79%) WAN
20 14 (5.79%) IBM Notes
20 14 (5.79%) Windows Server 2012
21 13 (5.37%) VPN
22 12 (4.96%) HP
22 12 (4.96%) Internet
22 12 (4.96%) Android

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (10.74%) MS Exchange
2 14 (5.79%) IBM Notes
3 10 (4.13%) Exchange Server 2003
4 9 (3.72%) SharePoint
5 8 (3.31%) Blackberry Enterprise Server
6 7 (2.89%) Skype for Business
7 6 (2.48%) Exchange Server 2010
8 5 (2.07%) IBM Domino
9 4 (1.65%) SharePoint 2010
10 2 (0.83%) Exchange Server 2013
11 1 (0.41%) BizTalk Server
11 1 (0.41%) Exchange Server 2007
11 1 (0.41%) IIS
11 1 (0.41%) WordPress
Applications
1 101 (41.74%) MS Office
2 66 (27.27%) MS Excel
3 5 (2.07%) Spreadsheet
4 4 (1.65%) Acrobat
5 3 (1.24%) MS PowerPoint
6 1 (0.41%) MS Visio
Business Applications
1 1 (0.41%) assyst
1 1 (0.41%) Dynamics CRM
1 1 (0.41%) Dynamics GP
Cloud Services
1 12 (4.96%) Office 365
2 1 (0.41%) Google Apps
2 1 (0.41%) Microsoft Azure
2 1 (0.41%) Yammer
Communications & Networking
1 28 (11.57%) TCP/IP
2 17 (7.02%) DNS
3 16 (6.61%) LAN
4 14 (5.79%) WAN
5 13 (5.37%) VPN
6 12 (4.96%) Internet
7 6 (2.48%) DHCP
8 3 (1.24%) Ethernet
8 3 (1.24%) Extranet
8 3 (1.24%) Firewall
8 3 (1.24%) SAN
8 3 (1.24%) Wi-Fi
9 2 (0.83%) Remote Desktop
9 2 (0.83%) VoIP
10 1 (0.41%) ADSL
10 1 (0.41%) IP Telephony
10 1 (0.41%) ISDN
10 1 (0.41%) PSTN
10 1 (0.41%) SSL
10 1 (0.41%) Wireless
Database & Business Intelligence
1 1 (0.41%) DB2
1 1 (0.41%) EDMS
1 1 (0.41%) Essbase
1 1 (0.41%) GIS
1 1 (0.41%) MS Access
1 1 (0.41%) SQL Server
General
1 19 (7.85%) Finance
2 6 (2.48%) Advertising
2 6 (2.48%) Retail
3 5 (2.07%) Local Government
4 4 (1.65%) Banking
5 3 (1.24%) German Language
6 2 (0.83%) Automotive
6 2 (0.83%) Investment Banking
6 2 (0.83%) Italian Language
6 2 (0.83%) Law
6 2 (0.83%) Legal
6 2 (0.83%) Telecoms
7 1 (0.41%) French Language
7 1 (0.41%) Games
7 1 (0.41%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.83%) J2EE
2 1 (0.41%) COM
Miscellaneous
1 19 (7.85%) Blackberry
2 9 (3.72%) Smartphone
3 7 (2.89%) iPhone
4 6 (2.48%) Analytical Skills
5 5 (2.07%) Driving Licence
5 5 (2.07%) iPad
6 4 (1.65%) NHS
7 2 (0.83%) Client/Server
7 2 (0.83%) Computer Science
7 2 (0.83%) Data Centre
7 2 (0.83%) Enterprise Software
7 2 (0.83%) Mainframe
7 2 (0.83%) Mobile Computing
7 2 (0.83%) PDA
8 1 (0.41%) CMDB
8 1 (0.41%) Data Protection Act
8 1 (0.41%) LLPG
8 1 (0.41%) Replication
8 1 (0.41%) RIA
8 1 (0.41%) Statistics
Operating Systems
1 166 (68.60%) Windows
2 89 (36.78%) Windows 7
3 44 (18.18%) Windows 8
4 39 (16.12%) Windows XP
5 24 (9.92%) Windows Server
6 21 (8.68%) Windows Server 2008
7 14 (5.79%) Windows Server 2012
8 12 (4.96%) Android
9 10 (4.13%) Windows Server 2003
10 8 (3.31%) Apple iOS
11 4 (1.65%) Linux
11 4 (1.65%) Windows 10
11 4 (1.65%) Windows 2000
11 4 (1.65%) Windows NT
12 3 (1.24%) Windows 2000 Server
13 2 (0.83%) AIX
13 2 (0.83%) Unix
14 1 (0.41%) CentOS
14 1 (0.41%) Mac OS X
14 1 (0.41%) Ubuntu
Processes & Methodologies
1 51 (21.07%) ITIL
2 42 (17.36%) Incident Management
3 11 (4.55%) Service Management
4 9 (3.72%) Time Management
5 7 (2.89%) ITSM
5 7 (2.89%) Service Delivery
6 5 (2.07%) Change Management
7 4 (1.65%) CRM
8 3 (1.24%) Coaching
8 3 (1.24%) Data Analysis
8 3 (1.24%) Desktop Virtualisation
8 3 (1.24%) Line Management
8 3 (1.24%) Logistics
8 3 (1.24%) Network Management
8 3 (1.24%) Problem Management
8 3 (1.24%) Software Licensing
8 3 (1.24%) Ticket Management
9 2 (0.83%) ITIL V3
9 2 (0.83%) Mentoring
9 2 (0.83%) People Management
Programming Languages
1 2 (0.83%) C
1 2 (0.83%) SQL
2 1 (0.41%) C#
2 1 (0.41%) COBOL
2 1 (0.41%) PHP
2 1 (0.41%) PowerShell
2 1 (0.41%) VB
Qualifications
1 11 (4.55%) Microsoft Certification
2 8 (3.31%) CCNA
2 8 (3.31%) Cisco Certification
2 8 (3.31%) Degree
3 5 (2.07%) ITIL Certification
4 4 (1.65%) MCP
4 4 (1.65%) MCSE
5 2 (0.83%) ITIL Foundation Certificate
5 2 (0.83%) MCITP
5 2 (0.83%) MCSA
5 2 (0.83%) MOS
5 2 (0.83%) Security Cleared
6 1 (0.41%) A+ Certification
6 1 (0.41%) DBS Check
6 1 (0.41%) HND
6 1 (0.41%) MCTS
6 1 (0.41%) SC Cleared
Quality Assurance & Compliance
1 20 (8.26%) SLA
System Software
1 134 (55.37%) Active Directory
2 4 (1.65%) Terminal Services
3 3 (1.24%) VMware Infrastructure
4 1 (0.41%) Citrix Presentation Server
4 1 (0.41%) iptables
4 1 (0.41%) Microsoft App-V
4 1 (0.41%) Samba
Systems Management
1 6 (2.48%) SCCM
2 5 (2.07%) DameWare
3 4 (1.65%) BMC Marimba
4 3 (1.24%) Backup Exec
4 3 (1.24%) WSUS
5 2 (0.83%) HP Data Protector
5 2 (0.83%) Tivoli
5 2 (0.83%) Tivoli Storage Manager
6 1 (0.41%) Casper Suite
6 1 (0.41%) Malwarebytes
6 1 (0.41%) McAfee ePO
6 1 (0.41%) Plesk
6 1 (0.41%) ServiceCenter
6 1 (0.41%) Symantec Endpoint Protection
6 1 (0.41%) Unicenter
Vendors
1 105 (43.39%) Microsoft
2 48 (19.83%) Citrix
3 19 (7.85%) Cisco
4 16 (6.61%) Remedy
5 14 (5.79%) Lotus
6 12 (4.96%) HP
7 11 (4.55%) ServiceNow
8 9 (3.72%) Apple
9 8 (3.31%) VMware
10 5 (2.07%) Intel Security
11 4 (1.65%) Adobe
11 4 (1.65%) Avaya
11 4 (1.65%) BMC
11 4 (1.65%) PeopleSoft
11 4 (1.65%) SAP
11 4 (1.65%) ThinPrint
12 3 (1.24%) Dell
12 3 (1.24%) Google
12 3 (1.24%) Sophos
13 2 (0.83%) Mitel
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