The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 508 413 399
Rank change year-on-year
-95 -14
Contract jobs requiring a Help Desk Support 111 190 186
As % of all contract IT jobs located in the UK 0.22% 0.38% 0.38%
As % of the Job Titles category 0.23% 0.40% 0.41%
Number of daily rates quoted 46 73 51
Average daily rate £134 £135 £130
Average daily rate % change year-on-year
-0.92% +3.84%
90% offered a daily rate of more than £88 £104 £100
10% offered a daily rate of more than £218 £192 £203
UK excluding London average daily rate £138 £135 £125
% change year-on-year
+1.85% +8.00%
Number of hourly rates quoted 51 78 66
Average hourly rate £12.00 £12.50 £12.50
Average hourly rate % change year-on-year
-4.00% -
90% offered a hourly rate of more than £8.71 £8.63 £10.50
10% offered a hourly rate of more than £16.35 £17.15 £20.00
UK excluding London average hourly rate £12.00 £12.25 £12.00
% change year-on-year
-2.04% +2.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48576 47854 45775
As % of all contract IT jobs located in the UK 94.45% 94.46% 94.25%
Number of daily rates quoted 31231 29881 27104
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £257 £240 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1759 1870 2013
Average hourly rate £17.50 £16.72 £17.50
Average hourly rate % change year-on-year
+4.66% -4.45%
90% offered a hourly rate of more than £11.00 £10.96 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 5 February 2016.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 5 February 2016.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -71 99 £140 +3.70% 39
London +4 43 £130 -7.14% 10
South East -36 19 £138 -8.33% 12
East of England -4 14 £145 +7.40% 7
East Midlands -7 9 - - 1
Surrey -5 8 £110 -27.86%
Yorkshire -16 6 £245 +165.22% 5
Essex -7 5 - - 1
North West -20 5 £238 +106.52% 2
Nottinghamshire - 5 - - 1
Buckinghamshire +9 4 £145 -3.33%
West Yorkshire -6 4 £245 +251.25% 3
Colchester - 4 - - 1
City of London +33 3 - - 3
Cambridgeshire +7 3 £100 -
Milton Keynes +2 3 £145 -3.33%
Oxfordshire -1 3 £130 -54.78% 3
Reigate -4 3 - -
Leicestershire -8 3 - -
Wales -9 3 £138 -21.42% 1
Scotland -9 3 £87 -24.34% 2
South Wales -11 3 £138 -21.42%
Cardiff -16 3 £138 -21.42%
Leeds -17 3 £245 +251.25% 3
Manchester -18 3 £238 - 1
Suffolk - 3 £145 - 1
Nottingham - 3 - - 1
Hertfordshire +8 2 - - 5
North Yorkshire +5 2 £250 +117.60% 1
Cheshire -4 2 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 147 (60.49%) Windows
2 120 (49.38%) Active Directory
3 110 (45.27%) Microsoft
4 94 (38.68%) MS Office
5 83 (34.16%) Windows 7
6 77 (31.69%) ITIL
7 63 (25.93%) MS Excel
8 44 (18.11%) Citrix
9 42 (17.28%) Windows 8
10 32 (13.17%) Windows XP
11 23 (9.47%) Office 365
11 23 (9.47%) Blackberry
12 22 (9.05%) SLA
13 21 (8.64%) Microsoft Certification
14 20 (8.23%) Incident Management
15 18 (7.41%) MS Exchange
16 17 (7.00%) HP
16 17 (7.00%) Finance
16 17 (7.00%) Windows Server
17 16 (6.58%) Cisco
17 16 (6.58%) WAN
18 14 (5.76%) LAN
18 14 (5.76%) Security Cleared
19 13 (5.35%) SCCM
19 13 (5.35%) Analytical Skills
20 12 (4.94%) Lync
20 12 (4.94%) MCP
20 12 (4.94%) TCP/IP
20 12 (4.94%) VPN
20 12 (4.94%) Law

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (7.41%) MS Exchange
2 12 (4.94%) Lync
3 10 (4.12%) Exchange Server 2010
4 8 (3.29%) SharePoint
5 4 (1.65%) Exchange Server 2013
6 3 (1.23%) Exchange Server 2007
7 2 (0.82%) Blackberry Enterprise Server
7 2 (0.82%) Exchange Server 2003
7 2 (0.82%) IBM Notes
7 2 (0.82%) SharePoint 2010
Applications
1 94 (38.68%) MS Office
2 63 (25.93%) MS Excel
3 4 (1.65%) MS PowerPoint
4 1 (0.41%) Adobe Creative Suite
4 1 (0.41%) Spreadsheet
Business Applications
1 1 (0.41%) Remedy ITSM
1 1 (0.41%) SAP Oil and Gas
1 1 (0.41%) Visualfiles
Cloud Services
1 23 (9.47%) Office 365
2 4 (1.65%) Google Apps
3 1 (0.41%) Mimecast
3 1 (0.41%) SaaS
Communications & Networking
1 16 (6.58%) WAN
2 14 (5.76%) LAN
3 12 (4.94%) TCP/IP
3 12 (4.94%) VPN
4 8 (3.29%) DHCP
5 7 (2.88%) Internet
6 6 (2.47%) DNS
7 5 (2.06%) VoIP
8 4 (1.65%) Firewall
8 4 (1.65%) Remote Desktop
8 4 (1.65%) Wi-Fi
9 3 (1.23%) IP Telephony
9 3 (1.23%) Skype
10 2 (0.82%) 3G
10 2 (0.82%) Intranet
10 2 (0.82%) PBX
10 2 (0.82%) Wireless
11 1 (0.41%) DECT
11 1 (0.41%) FTP
11 1 (0.41%) SSL
Database & Business Intelligence
1 2 (0.82%) SQL Server
Development Applications
1 1 (0.41%) JIRA
General
1 17 (7.00%) Finance
2 12 (4.94%) Law
3 9 (3.70%) Banking
4 8 (3.29%) Legal
5 6 (2.47%) Investment Banking
6 5 (2.06%) Telecoms
7 4 (1.65%) Retail
8 3 (1.23%) Advertising
9 2 (0.82%) French Language
9 2 (0.82%) German Language
9 2 (0.82%) Local Government
10 1 (0.41%) Billing
10 1 (0.41%) Electronics
10 1 (0.41%) Italian Language
10 1 (0.41%) Manufacturing
10 1 (0.41%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.41%) .NET
1 1 (0.41%) Web Services
1 1 (0.41%) X-Windows
Miscellaneous
1 23 (9.47%) Blackberry
2 13 (5.35%) Analytical Skills
3 11 (4.53%) iPad
4 8 (3.29%) iPhone
5 7 (2.88%) PDA
6 6 (2.47%) NHS
7 4 (1.65%) Statistics
8 3 (1.23%) Client/Server
8 3 (1.23%) Mobile Computing
8 3 (1.23%) Smartphone
8 3 (1.23%) Video Conferencing
9 2 (0.82%) Driving Licence
9 2 (0.82%) Handset
9 2 (0.82%) PMI
10 1 (0.41%) Computer Science
10 1 (0.41%) Contactless
10 1 (0.41%) Enterprise Software
10 1 (0.41%) EPoS
10 1 (0.41%) Management Information System
Operating Systems
1 147 (60.49%) Windows
2 83 (34.16%) Windows 7
3 42 (17.28%) Windows 8
4 32 (13.17%) Windows XP
5 17 (7.00%) Windows Server
6 11 (4.53%) Windows Server 2008
7 6 (2.47%) Android
7 6 (2.47%) Linux
7 6 (2.47%) Windows Vista
8 5 (2.06%) Windows Server 2003
8 5 (2.06%) Windows Server 2012
9 3 (1.23%) AIX
9 3 (1.23%) Apple iOS
10 2 (0.82%) Windows 10
11 1 (0.41%) Mac OS X
11 1 (0.41%) Unix
11 1 (0.41%) VMS
11 1 (0.41%) Windows 2000
Processes & Methodologies
1 77 (31.69%) ITIL
2 20 (8.23%) Incident Management
3 10 (4.12%) Service Management
4 9 (3.70%) ITSM
5 8 (3.29%) Problem Management
5 8 (3.29%) Service Delivery
6 7 (2.88%) Ticket Management
7 6 (2.47%) Change Management
7 6 (2.47%) ITIL V3
7 6 (2.47%) Migration
7 6 (2.47%) Time Management
8 4 (1.65%) Data Protection
9 3 (1.23%) Asset Management
9 3 (1.23%) Continuous Improvement
9 3 (1.23%) Information Security
9 3 (1.23%) Logistics
10 2 (0.82%) BPR
10 2 (0.82%) Release Management
10 2 (0.82%) Resource Management
10 2 (0.82%) Workflow
Programming Languages
1 10 (4.12%) SQL
2 3 (1.23%) C
3 2 (0.82%) C#
4 1 (0.41%) PowerShell
Qualifications
1 21 (8.64%) Microsoft Certification
2 14 (5.76%) Security Cleared
3 12 (4.94%) MCP
4 11 (4.53%) Degree
5 9 (3.70%) CCNA
5 9 (3.70%) Cisco Certification
6 8 (3.29%) A+ Certification
7 7 (2.88%) ITIL Certification
8 6 (2.47%) MCSE
8 6 (2.47%) MOS
9 5 (2.06%) ITIL Foundation Certificate
9 5 (2.06%) MCITP
10 4 (1.65%) MCSA
11 3 (1.23%) DV Cleared
11 3 (1.23%) MCDST
11 3 (1.23%) SC Cleared
12 2 (0.82%) ACSA
12 2 (0.82%) CCENT
12 2 (0.82%) MCTS
12 2 (0.82%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 22 (9.05%) SLA
2 1 (0.41%) Disclosure Scotland
2 1 (0.41%) QA
System Software
1 120 (49.38%) Active Directory
2 3 (1.23%) VMware Infrastructure
3 2 (0.82%) XenApp
4 1 (0.41%) Hyper-V
4 1 (0.41%) Samba
4 1 (0.41%) Terminal Services
Systems Management
1 13 (5.35%) SCCM
2 5 (2.06%) Backup Exec
3 3 (1.23%) HP Data Protector
3 3 (1.23%) Norton AntiVirus
3 3 (1.23%) Tivoli
3 3 (1.23%) Tivoli Storage Manager
4 2 (0.82%) OpenView
4 2 (0.82%) OVSD
5 1 (0.41%) AirWatch
5 1 (0.41%) Cisco CUCM
5 1 (0.41%) DameWare
5 1 (0.41%) NetBackup
5 1 (0.41%) SCVMM
Vendors
1 110 (45.27%) Microsoft
2 44 (18.11%) Citrix
3 17 (7.00%) HP
4 16 (6.58%) Cisco
5 10 (4.12%) Remedy
6 8 (3.29%) Apple
6 8 (3.29%) VMware
7 5 (2.06%) Sun
8 4 (1.65%) Google
8 4 (1.65%) Symantec
9 3 (1.23%) Oracle
9 3 (1.23%) ServiceNow
10 2 (0.82%) Avaya
10 2 (0.82%) iManage
10 2 (0.82%) LANDesk
10 2 (0.82%) Lotus
10 2 (0.82%) Nokia
10 2 (0.82%) Sage
10 2 (0.82%) SAP
10 2 (0.82%) Siemens
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