The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 495 404 429
Rank change year-on-year
-91 +25
Contract jobs requiring a Help Desk Support 101 195 128
As % of all contract IT jobs located in the UK 0.19% 0.37% 0.27%
As % of the Job Titles category 0.21% 0.40% 0.29%
Number of daily rates quoted 34 57 29
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£135 £125 £100
Average daily rate % change year-on-year
+8.00% +25.00%
90% offered a daily rate of more than £103 £100 £90
10% offered a daily rate of more than £174 £182 £160
UK excluding London average daily rate £130 £120 £100
% change year-on-year
+8.33% +20.00%
Number of hourly rates quoted 44 81 46
Average hourly rate £13.75 £12.50 £12.75
Average hourly rate % change year-on-year
+10.00% -1.96%
90% offered a hourly rate of more than £9.00 £9.00 £9.75
10% offered a hourly rate of more than £18.20 £17.50 £18.00
UK excluding London average hourly rate £11.00 £12.50 £12.50
% change year-on-year
-12.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49251 48960 43769
As % of all contract IT jobs located in the UK 92.35% 92.49% 92.44%
Number of daily rates quoted 30638 30338 25166
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1929 1993 2147
Average hourly rate £16.50 £17.00 £18.27
Average hourly rate % change year-on-year
-2.94% -6.92%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £40.80 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 29 May 2015.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 29 May 2015.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -110 87 £135 +12.50% 22
London -4 38 £150 - 6
South East -45 20 £133 +10.41% 6
City of London +14 9 £131 -21.64% 3
East of England -4 9 - - 1
Scotland +1 8 £120 -22.90% 3
East Sussex -7 7 £140 -
Brighton -4 6 £140 -
East Midlands -4 5 - - 2
Hertfordshire -12 5 - -
West Midlands -20 5 £115 +6.97%
North West -31 4 - - 6
Berkshire -2 3 - - 2
Edinburgh -4 3 £114 -9.70% 3
Manchester -5 3 - - 6
Hampshire -10 3 - - 1
Oxfordshire -19 3 £130 -
North East - 3 - -
Tyne and Wear - 3 - -
Newcastle upon Tyne - 3 - -
Middlesex +6 2 £115 +6.97%
Lincolnshire +3 2 - - 1
Leicestershire +2 2 - -
Spalding -2 2 - - 1
Reading -4 2 - - 1
Wales -7 2 - -
Winchester -12 2 - -
West Yorkshire -15 2 £70 -
Yorkshire -25 2 £70 - 1
Cambridgeshire - 2 - - 1

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 147 (67.74%) Windows
2 114 (52.53%) Active Directory
3 97 (44.70%) MS Office
4 90 (41.47%) Microsoft
5 79 (36.41%) Windows 7
6 60 (27.65%) ITIL
6 60 (27.65%) MS Excel
7 51 (23.50%) Citrix
8 46 (21.20%) Windows XP
9 29 (13.36%) VMware
10 28 (12.90%) Windows Server 2008
11 25 (11.52%) Blackberry
11 25 (11.52%) MS Exchange
12 21 (9.68%) Windows 8
13 19 (8.76%) HP
13 19 (8.76%) Windows Server 2003
14 18 (8.29%) WAN
14 18 (8.29%) TCP/IP
15 17 (7.83%) LAN
16 16 (7.37%) SLA
16 16 (7.37%) SCCM
17 15 (6.91%) MCP
18 14 (6.45%) Microsoft Certification
18 14 (6.45%) Finance
18 14 (6.45%) Windows 2000 Server
19 13 (5.99%) XenApp
19 13 (5.99%) MS PowerPoint
19 13 (5.99%) Windows Server 2012
19 13 (5.99%) Cisco
19 13 (5.99%) DNS

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (11.52%) MS Exchange
2 12 (5.53%) SharePoint
3 7 (3.23%) Exchange Server 2010
4 5 (2.30%) Blackberry Enterprise Server
5 3 (1.38%) IIS
5 3 (1.38%) Lync
5 3 (1.38%) Exchange Server 2007
6 2 (0.92%) WorkSite
6 2 (0.92%) IBM Notes
7 1 (0.46%) Exchange Server 2013
7 1 (0.46%) Exchange Server 2003
Applications
1 97 (44.70%) MS Office
2 60 (27.65%) MS Excel
3 13 (5.99%) MS PowerPoint
4 4 (1.84%) Spreadsheet
5 1 (0.46%) Acrobat
Business Applications
1 2 (0.92%) assyst
2 1 (0.46%) SAP FI
2 1 (0.46%) SAP Oil and Gas
Cloud Services
1 11 (5.07%) Office 365
2 3 (1.38%) SaaS
Communications & Networking
1 18 (8.29%) WAN
1 18 (8.29%) TCP/IP
2 17 (7.83%) LAN
3 13 (5.99%) DNS
4 12 (5.53%) DHCP
5 8 (3.69%) VPN
6 7 (3.23%) VoIP
7 6 (2.76%) Internet
8 3 (1.38%) Wireless
8 3 (1.38%) Firewall
8 3 (1.38%) PBX
8 3 (1.38%) Intranet
8 3 (1.38%) Network Security
9 2 (0.92%) SAN
9 2 (0.92%) Broadband
10 1 (0.46%) Wi-Fi
10 1 (0.46%) DSL
10 1 (0.46%) ADSL
10 1 (0.46%) Asterisk PBX
10 1 (0.46%) ADSL2+
Database & Business Intelligence
1 3 (1.38%) Oracle Database
General
1 14 (6.45%) Finance
2 8 (3.69%) Legal
3 7 (3.23%) Telecoms
4 6 (2.76%) Law
5 5 (2.30%) Banking
5 5 (2.30%) Manufacturing
6 4 (1.84%) Advertising
6 4 (1.84%) Retail
7 3 (1.38%) Investment Banking
8 2 (0.92%) Portuguese Language
9 1 (0.46%) Front Office
9 1 (0.46%) Back Office
9 1 (0.46%) Italian Language
9 1 (0.46%) General Ledger
Miscellaneous
1 25 (11.52%) Blackberry
2 10 (4.61%) iPad
3 9 (4.15%) iPhone
4 8 (3.69%) PDA
5 6 (2.76%) Mobile Computing
6 4 (1.84%) Analytical Skills
6 4 (1.84%) Handset
7 3 (1.38%) Management Information System
8 2 (0.92%) Smartphone
8 2 (0.92%) Statistics
8 2 (0.92%) Life Science
8 2 (0.92%) Data Integration
8 2 (0.92%) NHS
9 1 (0.46%) Device Driver
9 1 (0.46%) Client/Server
9 1 (0.46%) Thin Client
9 1 (0.46%) Hedge funds
9 1 (0.46%) Video Conferencing
9 1 (0.46%) Fat Client
Operating Systems
1 147 (67.74%) Windows
2 79 (36.41%) Windows 7
3 46 (21.20%) Windows XP
4 28 (12.90%) Windows Server 2008
5 21 (9.68%) Windows 8
6 19 (8.76%) Windows Server 2003
7 14 (6.45%) Windows 2000 Server
8 13 (5.99%) Windows Server 2012
9 10 (4.61%) Android
10 5 (2.30%) Windows Vista
11 3 (1.38%) AIX
11 3 (1.38%) Windows Mobile
12 2 (0.92%) Mac OS X
13 1 (0.46%) Linux
13 1 (0.46%) Windows 2000
13 1 (0.46%) UNIX
13 1 (0.46%) Mac OS
Processes & Methodologies
1 60 (27.65%) ITIL
2 11 (5.07%) Incident Management
3 8 (3.69%) Project Management
3 8 (3.69%) Service Management
4 7 (3.23%) Software Deployment
5 6 (2.76%) Workflow
5 6 (2.76%) Asset Management
6 5 (2.30%) Problem Management
7 3 (1.38%) ITSM
7 3 (1.38%) CAD
7 3 (1.38%) ERP
8 2 (0.92%) ITIL V3
8 2 (0.92%) Network Monitoring
8 2 (0.92%) Service Desk Management
8 2 (0.92%) Service Delivery
8 2 (0.92%) Change Management
8 2 (0.92%) Migration
9 1 (0.46%) Disaster Recovery
9 1 (0.46%) Benchmarking
9 1 (0.46%) Configuration Management
Programming Languages
1 6 (2.76%) SQL
2 1 (0.46%) C
2 1 (0.46%) VBA
Qualifications
1 15 (6.91%) MCP
2 14 (6.45%) Microsoft Certification
3 11 (5.07%) MCSE
3 11 (5.07%) CCNA
3 11 (5.07%) Cisco Certification
4 9 (4.15%) A+ Certification
5 8 (3.69%) ITIL Certification
6 5 (2.30%) Security Cleared
7 3 (1.38%) Degree
8 2 (0.92%) MOS
8 2 (0.92%) MCITP
8 2 (0.92%) SC Cleared
8 2 (0.92%) MCSA
9 1 (0.46%) CCA
9 1 (0.46%) Citrix Certification
9 1 (0.46%) ITIL Foundation Certificate
9 1 (0.46%) DV Cleared
9 1 (0.46%) NVQ Level 3
9 1 (0.46%) MCTS
9 1 (0.46%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (7.37%) SLA
2 3 (1.38%) ISO/IEC 20000
3 1 (0.46%) QA
System Software
1 114 (52.53%) Active Directory
2 13 (5.99%) XenApp
3 7 (3.23%) VMware Infrastructure
4 4 (1.84%) vSphere
5 2 (0.92%) Hyper-V
6 1 (0.46%) Samba
6 1 (0.46%) Terminal Services
Systems Management
1 16 (7.37%) SCCM
2 3 (1.38%) Tivoli
3 2 (0.92%) Backup Exec
4 1 (0.46%) OVSD
4 1 (0.46%) Cisco CUCM
4 1 (0.46%) SCOM
Vendors
1 90 (41.47%) Microsoft
2 51 (23.50%) Citrix
3 29 (13.36%) VMware
4 19 (8.76%) HP
5 13 (5.99%) Cisco
6 12 (5.53%) Apple
7 10 (4.61%) Dell
8 9 (4.15%) Remedy
9 6 (2.76%) Symantec
9 6 (2.76%) Adobe
9 6 (2.76%) Oracle
10 4 (1.84%) Veeam
11 3 (1.38%) McAfee
11 3 (1.38%) SAP
11 3 (1.38%) Lotus
11 3 (1.38%) LANDesk
12 2 (0.92%) Reuters
12 2 (0.92%) Bloomberg
12 2 (0.92%) CommVault
13 1 (0.46%) Altiris
Manchester, Lancashire
Networking People
Rate: £280 - £290 per day
Posted: 3 days ago
Edinburgh
Hays IT - Uk Posting account
Rate: £130.00 per day
Posted: 8 days ago
London
Templeton and Partners - SAP & UK Account
Rate: £100 per day
Posted: 15 days ago
Spalding
Quantica Technology - London
Rate: £10 - £12 per hour
Posted: 18 days ago