The statistics below represent IT contracts advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
UK
Rank 504 493 437
Rank change year-on-year
-11 -56
Contract jobs requiring a Help Desk Support 89 119 176
As % of all contract IT jobs located in the UK 0.20% 0.24% 0.35%
As % of the Job Titles category 0.21% 0.25% 0.37%
Number of daily rates quoted 55 53 66
Median daily rate £168 £130 £139
Median daily rate % change year-on-year
+28.84% -6.30%
90% offered a daily rate of more than £108 £87 £100
10% offered a daily rate of more than £195 £219 £183
UK excluding London median daily rate £145 £123 £140
% change year-on-year
+18.36% -12.50%
Number of hourly rates quoted 15 51 74
Median hourly rate £14.00 £12.00 £11.70
Median hourly rate % change year-on-year
+16.66% +2.56%
90% offered a hourly rate of more than £9.25 £9.00 £8.50
10% offered a hourly rate of more than £15.00 £16.50 £15.98
UK excluding London median hourly rate £12.51 £12.00 £11.70
% change year-on-year
+4.20% +2.56%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42518 47379 47264
As % of all contract IT jobs located in the UK 94.78% 94.76% 94.73%
Number of daily rates quoted 27667 30205 29656
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £587 £570
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1495 1737 1864
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year
+2.85% +6.06%
90% offered a hourly rate of more than £11.00 £10.75 £10.50
10% offered a hourly rate of more than £45.87 £47.50 £39.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Help Desk Support
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 24 January 2017.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 83 £170 +21.42% 28
London -4 39 £175 +25.00% 2
South West +19 15 £161 - 7
South East +2 9 £151 +26.04% 9
West Midlands +3 8 £130 -45.26% 3
City of London +6 6 £175 -
Wiltshire - 6 £153 - 1
Yorkshire +20 5 £130 +8.33% 2
Warwickshire +4 5 £141 -40.52%
Bristol - 5 - - 2
Swindon - 5 - - 1
Scotland +26 4 £119 +17.57%
Edinburgh +23 4 £119 +3.26%
Leeds +17 4 £130 -7.14% 1
West Yorkshire +17 4 £130 -7.14% 2
Surrey +12 4 £135 +25.58% 3
Warwick - 4 £141 -
North West +20 3 £115 -64.61% 1
Devon +9 3 £170 -
Buckinghamshire +2 3 - - 2
East of England -13 3 £203 +47.27% 4
Cheshire +26 2 £108 -
South Wales +7 2 £168 +21.81%
Milton Keynes +5 2 - - 1
Wales +3 2 £168 +21.81%
Cambridgeshire -3 2 £203 +102.50%
Exeter -5 2 £170 -
Farnham -5 2 - -
Cambridge - 2 £203 -
Chester - 2 £108 -

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 24 January 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 156 (69.03%) Windows
2 139 (61.50%) Active Directory
3 113 (50.00%) MS Office
4 96 (42.48%) Microsoft
5 84 (37.17%) Windows 7
6 65 (28.76%) MS Excel
7 55 (24.34%) ITIL
8 38 (16.81%) Citrix
9 36 (15.93%) Incident Management
10 30 (13.27%) Windows 8
11 24 (10.62%) Windows 10
12 23 (10.18%) Law
13 22 (9.73%) Blackberry
14 19 (8.41%) Office 365
14 19 (8.41%) WAN
15 17 (7.52%) LAN
15 17 (7.52%) SLA
16 15 (6.64%) Legal
16 15 (6.64%) Service Delivery
16 15 (6.64%) Finance
16 15 (6.64%) Apple
16 15 (6.64%) Windows XP
17 13 (5.75%) HP
18 12 (5.31%) ITSM
18 12 (5.31%) Windows Server
19 11 (4.87%) Android
20 10 (4.42%) Windows Server 2008
20 10 (4.42%) VPN
21 9 (3.98%) MS Exchange
21 9 (3.98%) Change Management

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (3.98%) MS Exchange
2 5 (2.21%) Skype for Business
3 4 (1.77%) IBM Notes
4 2 (0.88%) Blackberry Enterprise Server
4 2 (0.88%) Exchange Server 2003
4 2 (0.88%) Exchange Server 2010
4 2 (0.88%) Exchange Server 2013
5 1 (0.44%) CMS
Applications
1 113 (50.00%) MS Office
2 65 (28.76%) MS Excel
3 3 (1.33%) Spreadsheet
4 1 (0.44%) Acrobat
4 1 (0.44%) Mozilla Thunderbird
4 1 (0.44%) MS PowerPoint
Business Applications
1 2 (0.88%) Dynamics CRM
1 2 (0.88%) SAP Oil and Gas
2 1 (0.44%) Dynamics NAV
2 1 (0.44%) Oracle Applications
2 1 (0.44%) Oracle EBS
Cloud Services
1 19 (8.41%) Office 365
2 3 (1.33%) Microsoft Azure
3 2 (0.88%) G Suite
Communications & Networking
1 19 (8.41%) WAN
2 17 (7.52%) LAN
3 10 (4.42%) VPN
4 8 (3.54%) DNS
4 8 (3.54%) TCP/IP
5 6 (2.65%) Wireless
6 5 (2.21%) DHCP
6 5 (2.21%) Internet
7 3 (1.33%) Firewall
8 2 (0.88%) LDAP
8 2 (0.88%) Remote Desktop
8 2 (0.88%) Skype
9 1 (0.44%) Ethernet
9 1 (0.44%) HTTPS
9 1 (0.44%) VoIP
Database & Business Intelligence
1 2 (0.88%) SQL Server
2 1 (0.44%) BusinessObjects
2 1 (0.44%) BusinessObjects Business Intelligence
2 1 (0.44%) Essbase
2 1 (0.44%) MS Access
2 1 (0.44%) Oracle BI EE
Development Applications
1 1 (0.44%) JIRA
General
1 23 (10.18%) Law
2 15 (6.64%) Finance
2 15 (6.64%) Legal
3 8 (3.54%) Telecoms
4 5 (2.21%) Retail
5 3 (1.33%) Advertising
5 3 (1.33%) German Language
5 3 (1.33%) Marketing
6 2 (0.88%) Banking
6 2 (0.88%) Cantonese Language
6 2 (0.88%) Electronics
6 2 (0.88%) Mandarin Language
6 2 (0.88%) Manufacturing
7 1 (0.44%) Aerospace
7 1 (0.44%) Dutch Language
7 1 (0.44%) French Language
7 1 (0.44%) Games
7 1 (0.44%) Investment Banking
7 1 (0.44%) Military
7 1 (0.44%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.44%) J2EE
1 1 (0.44%) SAP Smart Forms
Miscellaneous
1 22 (9.73%) Blackberry
2 8 (3.54%) iPhone
2 8 (3.54%) NHS
2 8 (3.54%) Smartphone
3 6 (2.65%) CMDB
3 6 (2.65%) Data Centre
3 6 (2.65%) EPoS
3 6 (2.65%) RSA SecurID
4 4 (1.77%) Computer Science
5 3 (1.33%) iPad
6 2 (0.88%) Mainframe
6 2 (0.88%) Video Conferencing
7 1 (0.44%) Analytical Skills
7 1 (0.44%) Client/Server
7 1 (0.44%) Fat Client
7 1 (0.44%) Management Information System
7 1 (0.44%) Replication
7 1 (0.44%) Thin Client
Operating Systems
1 156 (69.03%) Windows
2 84 (37.17%) Windows 7
3 30 (13.27%) Windows 8
4 24 (10.62%) Windows 10
5 15 (6.64%) Windows XP
6 12 (5.31%) Windows Server
7 11 (4.87%) Android
8 10 (4.42%) Windows Server 2008
9 7 (3.10%) Windows 2000
9 7 (3.10%) Windows Server 2003
10 5 (2.21%) Windows Server 2012
11 4 (1.77%) Apple iOS
11 4 (1.77%) Windows Vista
12 2 (0.88%) Linux
12 2 (0.88%) Mac OS X
12 2 (0.88%) Unix
13 1 (0.44%) Mac OS
13 1 (0.44%) Windows NT
Processes & Methodologies
1 55 (24.34%) ITIL
2 36 (15.93%) Incident Management
3 15 (6.64%) Service Delivery
4 12 (5.31%) ITSM
5 9 (3.98%) Asset Management
5 9 (3.98%) Change Management
5 9 (3.98%) Service Management
6 7 (3.10%) ITIL V3
7 5 (2.21%) Time Management
8 3 (1.33%) CRM
8 3 (1.33%) High Availability
8 3 (1.33%) ITIL V2
8 3 (1.33%) Network Management
9 2 (0.88%) Business Intelligence
9 2 (0.88%) Digital Marketing
9 2 (0.88%) Email Management
9 2 (0.88%) Network Monitoring
9 2 (0.88%) Programme Management
9 2 (0.88%) Software Deployment
9 2 (0.88%) Software Licensing
Programming Languages
1 1 (0.44%) COBOL
1 1 (0.44%) PowerShell
1 1 (0.44%) SQL
1 1 (0.44%) VB
Qualifications
1 7 (3.10%) ITIL Certification
1 7 (3.10%) MOS
2 5 (2.21%) ITIL Foundation Certificate
2 5 (2.21%) MCP
3 4 (1.77%) Degree
4 3 (1.33%) Microsoft Certification
5 2 (0.88%) CCNA
5 2 (0.88%) Cisco Certification
5 2 (0.88%) MCITP
5 2 (0.88%) MCSE
5 2 (0.88%) SC Cleared
5 2 (0.88%) Security Cleared
6 1 (0.44%) A+ Certification
6 1 (0.44%) DBS Check
6 1 (0.44%) MCSA
Quality Assurance & Compliance
1 17 (7.52%) SLA
System Software
1 139 (61.50%) Active Directory
2 4 (1.77%) VMware Infrastructure
3 1 (0.44%) Terminal Services
3 1 (0.44%) XenApp
Systems Management
1 7 (3.10%) SCCM
2 1 (0.44%) Backup Exec
2 1 (0.44%) BMC Marimba
2 1 (0.44%) DameWare
2 1 (0.44%) Norton AntiVirus
2 1 (0.44%) Symantec Endpoint Protection
Vendors
1 96 (42.48%) Microsoft
2 38 (16.81%) Citrix
3 15 (6.64%) Apple
4 13 (5.75%) HP
5 8 (3.54%) Dell
6 7 (3.10%) SAP
6 7 (3.10%) ServiceNow
7 6 (2.65%) Cisco
7 6 (2.65%) Toshiba
8 5 (2.21%) VMware
9 4 (1.77%) Lotus
9 4 (1.77%) Remedy
9 4 (1.77%) Sophos
10 3 (1.33%) Adobe
10 3 (1.33%) Google
11 2 (0.88%) IBM
11 2 (0.88%) LANDesk
11 2 (0.88%) Symantec
12 1 (0.44%) Bloomberg
12 1 (0.44%) Reuters
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