The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 472 414 383
Rank change year-on-year
-58 -31
Contract jobs requiring a Help Desk Support 116 155 148
As % of all contract IT jobs located in the UK 0.22% 0.31% 0.32%
As % of the Job Titles category 0.24% 0.33% 0.35%
Number of daily rates quoted 45 46 26
Average daily rate
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£130 £124 £111
Average daily rate % change year-on-year
+5.05% +11.23%
90% offered a daily rate of more than £86 £100 £90
10% offered a daily rate of more than £202 £168 £209
UK excluding London average daily rate £125 £125 £110
% change year-on-year
- +13.63%
Number of hourly rates quoted 44 53 61
Average hourly rate £12.75 £12.00 £12.00
Average hourly rate % change year-on-year
+6.25% -
90% offered a hourly rate of more than £10.15 £10.50 £9.50
10% offered a hourly rate of more than £17.50 £16.80 £14.63
UK excluding London average hourly rate £12.75 £11.50 £11.83
% change year-on-year
+10.86% -2.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48597 46888 42182
As % of all contract IT jobs located in the UK 92.43% 92.39% 92.62%
Number of daily rates quoted 29825 27690 24082
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £245 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 1851 1997 2274
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £10.60
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 3 March 2015.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 3 March 2015.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 108 £130 +4.00% 34
South East -28 36 £150 +20.00% 10
London -10 17 £154 +41.37% 7
West Midlands +4 15 £130 +18.18% 2
Hampshire -13 13 £150 +20.00% 1
East of England +3 11 £130 +30.00% 6
South West -8 10 £150 +9.09% 4
Birmingham -2 7 £150 -
East Midlands -4 7 £77 -
North West -21 7 £115 -8.73% 3
Kent - 6 £125 - 1
Somerset - 6 £150 -
Surrey -13 5 £151 +22.22% 3
Yorkshire -13 5 £92 - 1
Manchester -13 5 - - 3
Leicestershire - 5 £77 -
Cambridgeshire - 5 - - 3
Crawley -5 4 - -
West Sussex -16 4 - -
Ross-on-Wye - 4 £130 -
Herefordshire - 4 £130 -
Peterborough - 4 - - 1
City of London +10 3 £143 +35.71% 1
Warwickshire -1 3 - - 1
Basingstoke -4 3 £150 +27.65%
Bristol -9 3 - - 1
Southampton -16 3 £150 -
Bath - 3 £150 -
Chatham - 3 £125 - 1
Lincolnshire -4 2 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 3 March 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 218 (75.17%) Windows
2 127 (43.79%) MS Office
3 122 (42.07%) Active Directory
4 109 (37.59%) Microsoft
5 106 (36.55%) Windows 7
6 75 (25.86%) ITIL
7 74 (25.52%) MS Excel
8 58 (20.00%) Citrix
9 49 (16.90%) Windows XP
10 30 (10.34%) Blackberry
11 29 (10.00%) Finance
11 29 (10.00%) Windows Server 2008
12 26 (8.97%) Windows Server 2003
13 24 (8.28%) MCP
14 23 (7.93%) MS Exchange
14 23 (7.93%) Microsoft Certification
14 23 (7.93%) SLA
15 21 (7.24%) LAN
15 21 (7.24%) SharePoint
15 21 (7.24%) VMware
15 21 (7.24%) Windows Vista
16 20 (6.90%) WAN
16 20 (6.90%) Internet
17 18 (6.21%) A+ Certification
18 17 (5.86%) Windows 8
19 16 (5.52%) Security Cleared
19 16 (5.52%) DHCP
20 14 (4.83%) DNS
20 14 (4.83%) MS PowerPoint
21 13 (4.48%) MCSE

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 3 March 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (7.93%) MS Exchange
2 21 (7.24%) SharePoint
3 8 (2.76%) IBM Notes
4 6 (2.07%) WorkSite
4 6 (2.07%) Exchange Server 2010
5 4 (1.38%) Exchange Server 2003
6 3 (1.03%) IIS
7 2 (0.69%) Blackberry Enterprise Server
Applications
1 127 (43.79%) MS Office
2 74 (25.52%) MS Excel
3 14 (4.83%) MS PowerPoint
4 5 (1.72%) Spreadsheet
5 3 (1.03%) Acrobat
6 2 (0.69%) MS Project
6 2 (0.69%) MS Visio
Business Applications
1 1 (0.34%) SAP FI
1 1 (0.34%) SAP Oil and Gas
1 1 (0.34%) Eikon
Cloud Services
1 4 (1.38%) SaaS
1 4 (1.38%) Office 365
2 1 (0.34%) Google Apps
Communications & Networking
1 21 (7.24%) LAN
2 20 (6.90%) WAN
2 20 (6.90%) Internet
3 16 (5.52%) DHCP
4 14 (4.83%) DNS
5 12 (4.14%) TCP/IP
6 11 (3.79%) Wireless
7 10 (3.45%) FTP
8 9 (3.10%) VoIP
9 8 (2.76%) VPN
10 4 (1.38%) Intranet
11 1 (0.34%) Firewall
11 1 (0.34%) Cisco IOS
11 1 (0.34%) Network Security
11 1 (0.34%) SAN
11 1 (0.34%) WLAN
11 1 (0.34%) Ethernet
Database & Business Intelligence
1 4 (1.38%) Oracle Database
General
1 29 (10.00%) Finance
2 11 (3.79%) Law
3 8 (2.76%) Telecoms
4 6 (2.07%) Legal
5 5 (1.72%) Advertising
6 4 (1.38%) Banking
6 4 (1.38%) Manufacturing
6 4 (1.38%) Spanish Language
7 3 (1.03%) French Language
7 3 (1.03%) German Language
7 3 (1.03%) Retail
8 1 (0.34%) General Ledger
8 1 (0.34%) Marketing
8 1 (0.34%) Italian Language
8 1 (0.34%) Portuguese Language
8 1 (0.34%) Front Office
8 1 (0.34%) Back Office
Miscellaneous
1 30 (10.34%) Blackberry
2 11 (3.79%) Smartphone
3 10 (3.45%) Thin Client
3 10 (3.45%) Smartcard
3 10 (3.45%) Fat Client
4 9 (3.10%) PDA
5 8 (2.76%) iPad
6 7 (2.41%) iPhone
6 7 (2.41%) Mobile Computing
7 5 (1.72%) Analytical Skills
8 4 (1.38%) Management Information System
8 4 (1.38%) NHS
9 2 (0.69%) Statistics
9 2 (0.69%) Visualisation
9 2 (0.69%) Handset
10 1 (0.34%) Hedge funds
10 1 (0.34%) AS400
10 1 (0.34%) Video Conferencing
10 1 (0.34%) Data Protection Act
10 1 (0.34%) Mathematics
Operating Systems
1 218 (75.17%) Windows
2 106 (36.55%) Windows 7
3 49 (16.90%) Windows XP
4 29 (10.00%) Windows Server 2008
5 26 (8.97%) Windows Server 2003
6 21 (7.24%) Windows Vista
7 17 (5.86%) Windows 8
8 10 (3.45%) Windows 2000 Server
9 5 (1.72%) Mac OS
9 5 (1.72%) Windows Server 2012
10 4 (1.38%) Android
10 4 (1.38%) AIX
10 4 (1.38%) Windows 2000
11 3 (1.03%) Windows Mobile
12 1 (0.34%) Windows NT
Processes & Methodologies
1 75 (25.86%) ITIL
2 10 (3.45%) Service Management
3 8 (2.76%) Service Delivery
4 7 (2.41%) Problem Management
5 6 (2.07%) Workflow
5 6 (2.07%) Software Deployment
6 5 (1.72%) Asset Management
6 5 (1.72%) Incident Management
7 4 (1.38%) Service Desk Management
7 4 (1.38%) Network Monitoring
7 4 (1.38%) CAD
7 4 (1.38%) ERP
8 3 (1.03%) Migration
8 3 (1.03%) ITSM
9 2 (0.69%) CRM
9 2 (0.69%) Change Management
9 2 (0.69%) Disaster Recovery
9 2 (0.69%) Line Management
9 2 (0.69%) Mentoring
9 2 (0.69%) Continuous Improvement
Programming Languages
1 4 (1.38%) SQL
2 3 (1.03%) C
3 1 (0.34%) VBA
3 1 (0.34%) PowerShell
Qualifications
1 24 (8.28%) MCP
2 23 (7.93%) Microsoft Certification
3 18 (6.21%) A+ Certification
4 16 (5.52%) Security Cleared
5 13 (4.48%) MCSE
6 10 (3.45%) MCDST
6 10 (3.45%) MCITP
7 9 (3.10%) SC Cleared
8 8 (2.76%) Degree
9 6 (2.07%) ITIL Certification
10 5 (1.72%) DV Cleared
11 3 (1.03%) VCP4
11 3 (1.03%) MOS
12 1 (0.34%) CCNA
12 1 (0.34%) Cisco Certification
12 1 (0.34%) HND
12 1 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 23 (7.93%) SLA
2 4 (1.38%) ISO/IEC 20000
3 1 (0.34%) QA
System Software
1 122 (42.07%) Active Directory
2 12 (4.14%) VMware Infrastructure
3 5 (1.72%) Terminal Services
4 4 (1.38%) XenApp
4 4 (1.38%) vSphere
5 1 (0.34%) Hyper-V
5 1 (0.34%) Firmware
Systems Management
1 7 (2.41%) SCCM
2 4 (1.38%) Tivoli
3 3 (1.03%) SCSM
4 1 (0.34%) Unicenter
4 1 (0.34%) Symantec Endpoint Protection
Vendors
1 109 (37.59%) Microsoft
2 58 (20.00%) Citrix
3 21 (7.24%) VMware
4 13 (4.48%) Reuters
4 13 (4.48%) Bloomberg
5 10 (3.45%) Remedy
5 10 (3.45%) CQG
6 8 (2.76%) Lotus
6 8 (2.76%) Adobe
7 7 (2.41%) Cisco
7 7 (2.41%) HP
8 6 (2.07%) Oracle
8 6 (2.07%) Symantec
8 6 (2.07%) Altiris
9 5 (1.72%) Apple
10 4 (1.38%) Veeam
11 3 (1.03%) Mitel
11 3 (1.03%) SAP
11 3 (1.03%) Dell
11 3 (1.03%) Intel
Central London / West End
@ITS
Rate: From £160 to £180 per day
Posted: 13 hours ago
Peterborough, Cambridgeshire
The Bridge Ltd
Rate: £ Market Rates
Posted: 6 days ago
London
King & Wood Mallesons
Rate: Competitive
Posted: 7 days ago
Isle of Wight
Progressive Recruitment
Rate: competitive
Posted: 27 days ago