The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 451 433 414
Rank change year-on-year
-18 -19
Contract jobs requiring a Help Desk Support 154 154 187
As % of all contract IT jobs located in the UK 0.27% 0.29% 0.32%
As % of the Job Titles category 0.29% 0.31% 0.35%
Number of daily rates quoted 66 44 58
Average daily rate
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£130 £133 £140
Average daily rate % change year-on-year
-1.88% -5.35%
90% offered a daily rate of more than £95 £90 £100
10% offered a daily rate of more than £200 £179 £275
UK excluding London average daily rate £115 £110 £114
% change year-on-year
+4.54% -3.29%
Number of hourly rates quoted 57 79 72
Average hourly rate £12.00 £12.88 £13.00
Average hourly rate % change year-on-year
-6.79% -0.96%
90% offered a hourly rate of more than £9.47 £10.00 £9.00
10% offered a hourly rate of more than £17.00 £17.54 £20.06
UK excluding London average hourly rate £12.00 £12.50 £12.50
% change year-on-year
-4.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52574 48917 53715
As % of all contract IT jobs located in the UK 90.59% 92.65% 92.96%
Number of daily rates quoted 32287 29427 30052
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £565
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2054 2082 2685
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 30 September 2014.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 30 September 2014.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 141 £130 -1.88% 52
South East -3 53 £125 +3.09% 15
London +8 38 £160 +6.66% 8
North West -8 14 £120 +20.60% 7
City of London +23 11 £160 -11.11% 2
Yorkshire -6 11 £109 +1.16% 7
West Midlands -14 11 £90 +28.57% 6
Berkshire +11 9 £115 +10.84% 2
Cheshire +8 9 £111 +11.80% 4
Surrey +3 9 £150 - 5
Hampshire -15 9 £125 +25.00% 4
South West -37 8 £95 -42.42% 5
West Yorkshire 0 7 £110 +2.32% 6
Buckinghamshire -1 7 £130 -
Reading +28 6 £115 - 2
Middlesex +6 6 £110 -
Birmingham 0 6 £60 -14.28% 3
West Sussex +5 5 - - 1
South Wales -9 5 £135 +28.57% 1
Wales -19 5 £135 +28.57% 1
Manchester -19 5 £238 - 3
Oxfordshire -7 4 - - 3
Wiltshire -14 4 £95 +18.75% 3
Guildford - 4 - - 1
Worthing - 4 - -
Warrington - 4 £70 -
South Yorkshire +4 3 £108 -
Milton Keynes -8 3 - -
High Wycombe - 3 £130 -
Chessington - 3 £145 -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 232 (65.72%) Windows
2 140 (39.66%) Active Directory
3 139 (39.38%) MS Office
4 109 (30.88%) Microsoft
5 103 (29.18%) Windows 7
6 102 (28.90%) Windows XP
7 83 (23.51%) MS Excel
8 75 (21.25%) ITIL
9 57 (16.15%) Citrix
10 45 (12.75%) Windows Server 2008
11 37 (10.48%) Windows Server 2003
12 34 (9.63%) Finance
13 33 (9.35%) SLA
14 24 (6.80%) Blackberry
15 22 (6.23%) MS Exchange
16 21 (5.95%) LAN
17 20 (5.67%) Windows 2000
17 20 (5.67%) Security Cleared
18 19 (5.38%) Service Management
18 19 (5.38%) Law
19 17 (4.82%) Adobe
19 17 (4.82%) SC Cleared
19 17 (4.82%) Windows 8
19 17 (4.82%) Windows Vista
20 16 (4.53%) Internet
21 15 (4.25%) Analytical Skills
22 14 (3.97%) HP
23 13 (3.68%) Cisco
23 13 (3.68%) Microsoft Certification
23 13 (3.68%) WorkSite

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (6.23%) MS Exchange
2 13 (3.68%) WorkSite
3 9 (2.55%) IBM Notes
4 7 (1.98%) Exchange Server 2010
5 5 (1.42%) SharePoint
5 5 (1.42%) Blackberry Enterprise Server
6 3 (0.85%) Lync
7 1 (0.28%) Exchange Server 2000
Applications
1 139 (39.38%) MS Office
2 83 (23.51%) MS Excel
3 11 (3.12%) MS PowerPoint
4 8 (2.27%) MS Project
4 8 (2.27%) MS Visio
5 7 (1.98%) Acrobat
6 2 (0.57%) Spreadsheet
Business Applications
1 2 (0.57%) Oracle EBS R12
1 2 (0.57%) Eikon
2 1 (0.28%) Oracle iProcurement
2 1 (0.28%) Oracle Financials
2 1 (0.28%) Agresso
2 1 (0.28%) Oracle EBS
2 1 (0.28%) Oracle Applications
2 1 (0.28%) assyst
2 1 (0.28%) Remedy ITSM
2 1 (0.28%) Cerner Millennium
Cloud Services
1 8 (2.27%) Office 365
2 2 (0.57%) SaaS
3 1 (0.28%) Google Apps
Communications & Networking
1 21 (5.95%) LAN
2 16 (4.53%) Internet
3 12 (3.40%) WAN
4 10 (2.83%) TCP/IP
5 9 (2.55%) VPN
6 6 (1.70%) Wireless
7 4 (1.13%) Intranet
8 2 (0.57%) IP Telephony
9 1 (0.28%) Wireshark
9 1 (0.28%) Firewall
9 1 (0.28%) DNS
9 1 (0.28%) ADSL
9 1 (0.28%) Broadband
9 1 (0.28%) DHCP
9 1 (0.28%) Ethernet
9 1 (0.28%) FTP
Database & Business Intelligence
1 4 (1.13%) SQL Server
2 2 (0.57%) Oracle Database
3 1 (0.28%) Oracle Reports
3 1 (0.28%) MS Access
General
1 34 (9.63%) Finance
2 19 (5.38%) Law
3 10 (2.83%) Legal
3 10 (2.83%) Banking
4 4 (1.13%) Military
5 3 (0.85%) Telecoms
5 3 (0.85%) Manufacturing
5 3 (0.85%) Investment Banking
5 3 (0.85%) French Language
6 2 (0.57%) German Language
6 2 (0.57%) Italian Language
6 2 (0.57%) Norwegian Language
6 2 (0.57%) Portuguese Language
6 2 (0.57%) Local Government
6 2 (0.57%) Retail
6 2 (0.57%) Automotive
6 2 (0.57%) Mandarin Language
6 2 (0.57%) Cantonese Language
6 2 (0.57%) Dutch Language
6 2 (0.57%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (0.28%) .NET
1 1 (0.28%) ASP.NET Web Forms
Miscellaneous
1 24 (6.80%) Blackberry
2 15 (4.25%) Analytical Skills
3 11 (3.12%) Management Information System
4 5 (1.42%) NHS
5 3 (0.85%) Thin Client
5 3 (0.85%) Fat Client
5 3 (0.85%) iPad
6 2 (0.57%) iPhone
6 2 (0.57%) Handset
7 1 (0.28%) Smartphone
7 1 (0.28%) Statistics
7 1 (0.28%) Data Protection Act
7 1 (0.28%) Mathematics
7 1 (0.28%) Video Conferencing
7 1 (0.28%) Smartcard
7 1 (0.28%) User Experience
Operating Systems
1 232 (65.72%) Windows
2 103 (29.18%) Windows 7
3 102 (28.90%) Windows XP
4 45 (12.75%) Windows Server 2008
5 37 (10.48%) Windows Server 2003
6 20 (5.67%) Windows 2000
7 17 (4.82%) Windows Vista
7 17 (4.82%) Windows 8
8 9 (2.55%) Windows Server 2012
9 4 (1.13%) Android
10 3 (0.85%) Windows 2000 Server
11 2 (0.57%) AIX
11 2 (0.57%) Linux
12 1 (0.28%) Windows NT
12 1 (0.28%) Windows Mobile
12 1 (0.28%) Mac OS
Processes & Methodologies
1 75 (21.25%) ITIL
2 19 (5.38%) Service Management
3 12 (3.40%) Incident Management
4 10 (2.83%) Software Deployment
5 7 (1.98%) Problem Management
6 6 (1.70%) Network Monitoring
7 5 (1.42%) ITIL V3
7 5 (1.42%) Service Delivery
7 5 (1.42%) CAD
7 5 (1.42%) ITSM
7 5 (1.42%) Mentoring
7 5 (1.42%) Service Desk Management
8 4 (1.13%) Coaching
8 4 (1.13%) Data Management
8 4 (1.13%) CAE
8 4 (1.13%) PLM
9 3 (0.85%) Change Management
9 3 (0.85%) Disaster Recovery
9 3 (0.85%) ERP
9 3 (0.85%) Migration
Programming Languages
1 3 (0.85%) C
2 2 (0.57%) SQL
3 1 (0.28%) VBA
Qualifications
1 20 (5.67%) Security Cleared
2 17 (4.82%) SC Cleared
3 13 (3.68%) Microsoft Certification
4 12 (3.40%) MCP
5 9 (2.55%) MCSE
6 7 (1.98%) A+ Certification
6 7 (1.98%) DV Cleared
7 6 (1.70%) Degree
7 6 (1.70%) CCNA
7 6 (1.70%) Cisco Certification
8 3 (0.85%) ITIL Certification
8 3 (0.85%) MOS
8 3 (0.85%) MCDST
9 2 (0.57%) MCITP
10 1 (0.28%) HND
10 1 (0.28%) BC Cleared
Quality Assurance & Compliance
1 33 (9.35%) SLA
2 2 (0.57%) ISO/IEC 20000
3 1 (0.28%) QA
System Software
1 140 (39.66%) Active Directory
2 5 (1.42%) VMware Infrastructure
3 2 (0.57%) Firmware
3 2 (0.57%) VMware ESXi
4 1 (0.28%) XenApp
Systems Management
1 5 (1.42%) OpenView
2 4 (1.13%) SCCM
3 2 (0.57%) Tivoli
3 2 (0.57%) Systems Management Server (SMS)
4 1 (0.28%) Nagios
4 1 (0.28%) Norton AntiVirus
4 1 (0.28%) Backup Exec
4 1 (0.28%) Cacti
4 1 (0.28%) Cisco Prime
4 1 (0.28%) Opsview
4 1 (0.28%) Unicenter
Vendors
1 109 (30.88%) Microsoft
2 57 (16.15%) Citrix
3 17 (4.82%) Adobe
4 14 (3.97%) HP
5 13 (3.68%) Cisco
6 12 (3.40%) VMware
7 11 (3.12%) Oracle
8 9 (2.55%) Lotus
8 9 (2.55%) Remedy
9 4 (1.13%) Reuters
9 4 (1.13%) Bloomberg
9 4 (1.13%) Altiris
9 4 (1.13%) CA
10 3 (0.85%) Interwoven
10 3 (0.85%) LANDesk
11 2 (0.57%) SonicWALL
11 2 (0.57%) Draytek
11 2 (0.57%) Sophos
11 2 (0.57%) Avaya
11 2 (0.57%) SAP
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