The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 537 450 435
Rank change year-on-year
-87 -15
Contract jobs requiring a Help Desk Support 94 168 151
As % of all contract IT jobs located in the UK 0.16% 0.30% 0.29%
As % of the Job Titles category 0.17% 0.33% 0.31%
Number of daily rates quoted 42 66 39
Average daily rate
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£150 £130 £120
Average daily rate % change year-on-year
+15.38% +8.33%
90% offered a daily rate of more than £105 £95 £90
10% offered a daily rate of more than £200 £190 £171
UK excluding London average daily rate £154 £120 £106
% change year-on-year
+28.33% +12.94%
Number of hourly rates quoted 38 61 76
Average hourly rate £13.50 £13.35 £12.51
Average hourly rate % change year-on-year
+1.12% +6.71%
90% offered a hourly rate of more than £10.00 £10.00 £9.00
10% offered a hourly rate of more than £17.00 £17.00 £19.50
UK excluding London average hourly rate £13.23 £12.50 £11.50
% change year-on-year
+5.80% +8.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
55134 51382 48884
As % of all contract IT jobs located in the UK 92.80% 92.32% 92.81%
Number of daily rates quoted 35199 31088 29037
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £234
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2028 1976 2121
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 31 August 2015.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 31 August 2015.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -94 90 £150 +15.38% 23
London +9 38 £150 -6.25% 8
South East -72 24 £154 +18.46% 4
East of England +13 11 £124 -20.16% 1
City of London 0 11 £128 -21.53%
West Sussex -28 6 £188 +44.23%
Hertfordshire +7 5 - - 1
Berkshire -2 5 £165 -47.20%
Crawley -11 5 £175 -
North West -38 5 £160 +40.65% 4
East Midlands -9 4 - - 2
Milton Keynes -9 4 £147 -
West Midlands -17 4 £210 +40.00%
Buckinghamshire -23 4 £147 +12.69%
Oxfordshire -24 4 - -
Essex -3 3 - -
Scotland -10 3 £140 +47.36%
Manchester -17 3 - -
Colchester - 3 - -
Norfolk +13 2 £108 -52.22%
Norwich +12 2 £108 -52.22%
Lincolnshire +2 2 - -
Birmingham -1 2 - -
Bromley -2 2 - - 1
Spalding -3 2 - -
Surrey -10 2 £160 +23.07% 1
South West -11 2 - - 3
Reading -12 2 - -
South Yorkshire -18 2 - -
Oxford -22 2 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 125 (64.10%) Windows
2 105 (53.85%) Active Directory
3 86 (44.10%) MS Office
4 72 (36.92%) Microsoft
5 71 (36.41%) Windows 7
6 56 (28.72%) ITIL
7 53 (27.18%) Citrix
8 50 (25.64%) MS Excel
9 44 (22.56%) Windows XP
10 35 (17.95%) Blackberry
11 32 (16.41%) Windows Server 2008
12 30 (15.38%) HP
13 28 (14.36%) MS Exchange
14 27 (13.85%) Windows Server 2003
15 24 (12.31%) Windows Server 2012
16 22 (11.28%) TCP/IP
17 20 (10.26%) Microsoft Certification
17 20 (10.26%) VMware
18 19 (9.74%) Finance
19 18 (9.23%) DNS
19 18 (9.23%) Windows 8
19 18 (9.23%) Office 365
19 18 (9.23%) SCCM
20 17 (8.72%) DHCP
20 17 (8.72%) Apple
21 16 (8.21%) Cisco Certification
21 16 (8.21%) CCNA
21 16 (8.21%) Legal
22 14 (7.18%) Dell
22 14 (7.18%) Cisco

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (14.36%) MS Exchange
2 13 (6.67%) Exchange Server 2010
3 11 (5.64%) Blackberry Enterprise Server
4 8 (4.10%) SharePoint
5 7 (3.59%) Exchange Server 2007
6 3 (1.54%) Lync
7 2 (1.03%) Exchange Server 2013
8 1 (0.51%) IBM Notes
8 1 (0.51%) Lotus Domino
8 1 (0.51%) Exchange Server 2003
8 1 (0.51%) WorkSite
Applications
1 86 (44.10%) MS Office
2 50 (25.64%) MS Excel
3 8 (4.10%) MS PowerPoint
4 1 (0.51%) Spreadsheet
4 1 (0.51%) MS Visio
Business Applications
1 2 (1.03%) assyst
2 1 (0.51%) SAP Business One
2 1 (0.51%) Oracle EBS R12
2 1 (0.51%) Oracle iProcurement
2 1 (0.51%) Oracle 11i
Cloud Services
1 18 (9.23%) Office 365
Communications & Networking
1 22 (11.28%) TCP/IP
2 18 (9.23%) DNS
3 17 (8.72%) DHCP
4 12 (6.15%) LAN
5 11 (5.64%) WAN
6 6 (3.08%) VoIP
6 6 (3.08%) VPN
7 4 (2.05%) PBX
7 4 (2.05%) Firewall
8 3 (1.54%) Wi-Fi
8 3 (1.54%) Wireless
8 3 (1.54%) SAN
8 3 (1.54%) Internet
9 2 (1.03%) Network Security
9 2 (1.03%) Broadband
10 1 (0.51%) ADSL
10 1 (0.51%) Asterisk PBX
10 1 (0.51%) ADSL2+
10 1 (0.51%) DSL
Database & Business Intelligence
1 3 (1.54%) SQL Server
2 2 (1.03%) SQL Server 2005
2 2 (1.03%) SQL Server 2008
General
1 19 (9.74%) Finance
2 16 (8.21%) Legal
3 11 (5.64%) Banking
4 10 (5.13%) Investment Banking
4 10 (5.13%) Law
5 4 (2.05%) Telecoms
5 4 (2.05%) Retail
6 3 (1.54%) Portuguese Language
7 2 (1.03%) Manufacturing
7 2 (1.03%) Advertising
8 1 (0.51%) Military
8 1 (0.51%) Back Office
8 1 (0.51%) French Language
8 1 (0.51%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (0.51%) HTML
1 1 (0.51%) CSS
Miscellaneous
1 35 (17.95%) Blackberry
2 7 (3.59%) iPhone
2 7 (3.59%) iPad
3 4 (2.05%) Analytical Skills
3 4 (2.05%) NHS
3 4 (2.05%) Handset
3 4 (2.05%) Smartphone
4 3 (1.54%) PDA
4 3 (1.54%) Statistics
4 3 (1.54%) Thin Client
4 3 (1.54%) Fat Client
5 2 (1.03%) Video Conferencing
5 2 (1.03%) Data Integration
5 2 (1.03%) Life Science
5 2 (1.03%) Private Cloud
6 1 (0.51%) Management Information System
6 1 (0.51%) Device Driver
6 1 (0.51%) Mathematics
Operating Systems
1 125 (64.10%) Windows
2 71 (36.41%) Windows 7
3 44 (22.56%) Windows XP
4 32 (16.41%) Windows Server 2008
5 27 (13.85%) Windows Server 2003
6 24 (12.31%) Windows Server 2012
7 18 (9.23%) Windows 8
8 14 (7.18%) Windows 2000 Server
9 13 (6.67%) Android
10 3 (1.54%) Mac OS X
11 2 (1.03%) Windows 2000
12 1 (0.51%) UNIX
12 1 (0.51%) Linux
12 1 (0.51%) Windows Mobile
12 1 (0.51%) Windows Vista
Processes & Methodologies
1 56 (28.72%) ITIL
2 14 (7.18%) Incident Management
3 12 (6.15%) Project Management
4 8 (4.10%) Service Management
5 6 (3.08%) Migration
6 4 (2.05%) ITSM
6 4 (2.05%) Problem Management
7 3 (1.54%) Service Desk Management
8 2 (1.03%) Network Monitoring
8 2 (1.03%) Software License Management
8 2 (1.03%) Time Management
8 2 (1.03%) Network Management
8 2 (1.03%) ITIL V3
8 2 (1.03%) Continuous Improvement
8 2 (1.03%) Software Deployment
8 2 (1.03%) Asset Management
8 2 (1.03%) Document Management
9 1 (0.51%) CRM
9 1 (0.51%) Workflow
9 1 (0.51%) Data Protection
Programming Languages
1 6 (3.08%) SQL
2 1 (0.51%) VB
2 1 (0.51%) LotusScript
2 1 (0.51%) C
2 1 (0.51%) JavaScript
Qualifications
1 20 (10.26%) Microsoft Certification
2 16 (8.21%) CCNA
2 16 (8.21%) Cisco Certification
3 12 (6.15%) MCP
4 8 (4.10%) MCSE
4 8 (4.10%) ITIL Certification
5 6 (3.08%) A+ Certification
6 5 (2.56%) Degree
7 4 (2.05%) MCSA
7 4 (2.05%) Security Cleared
8 3 (1.54%) MCITP
8 3 (1.54%) SC Cleared
9 2 (1.03%) DV Cleared
9 2 (1.03%) MCTS
9 2 (1.03%) VMware Certified Professional (VCP)
9 2 (1.03%) CCA
9 2 (1.03%) Citrix Certification
9 2 (1.03%) ITIL Foundation Certificate
10 1 (0.51%) Network+ Certification
10 1 (0.51%) MOS
Quality Assurance & Compliance
1 11 (5.64%) SLA
2 1 (0.51%) QA
System Software
1 105 (53.85%) Active Directory
2 13 (6.67%) XenApp
3 3 (1.54%) VMware Infrastructure
4 2 (1.03%) Hyper-V
4 2 (1.03%) Terminal Server
5 1 (0.51%) Samba
Systems Management
1 18 (9.23%) SCCM
2 4 (2.05%) SCOM
2 4 (2.05%) Backup Exec
3 3 (1.54%) OVSD
4 1 (0.51%) Cisco CUCM
4 1 (0.51%) AirWatch
4 1 (0.51%) NetVault Backup
Vendors
1 72 (36.92%) Microsoft
2 53 (27.18%) Citrix
3 30 (15.38%) HP
4 20 (10.26%) VMware
5 17 (8.72%) Apple
6 14 (7.18%) Dell
6 14 (7.18%) Cisco
7 5 (2.56%) LANDesk
8 4 (2.05%) Oracle
9 3 (1.54%) CommVault
9 3 (1.54%) Salesforce.com
9 3 (1.54%) Reuters
9 3 (1.54%) Bloomberg
9 3 (1.54%) Remedy
9 3 (1.54%) McAfee
9 3 (1.54%) Sophos
10 2 (1.03%) Symantec
10 2 (1.03%) SAP
11 1 (0.51%) IBM
11 1 (0.51%) Avaya
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