The statistics below represent IT contracts advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 512 495 407
Rank change year-on-year
-17 -88
Contract jobs requiring a Help Desk Support 138 160 238
As % of all contract IT jobs located in the UK 0.25% 0.27% 0.42%
As % of the Job Titles category 0.27% 0.29% 0.45%
Number of daily rates quoted 52 62 92
Median daily rate £145 £150 £130
Median daily rate % change year-on-year
-3.33% +15.38%
90% offered a daily rate of more than £95 £101 £101
10% offered a daily rate of more than £260 £202 £202
UK excluding London median daily rate £175 £150 £118
% change year-on-year
+16.66% +27.65%
Number of hourly rates quoted 62 74 87
Median hourly rate £12.38 £12.86 £12.50
Median hourly rate % change year-on-year
-3.79% +2.90%
90% offered a hourly rate of more than £10.00 £9.50 £8.68
10% offered a hourly rate of more than £16.50 £21.55 £17.00
UK excluding London median hourly rate £12.25 £12.50 £12.50
% change year-on-year
-2.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51405 55416 53365
As % of all contract IT jobs located in the UK 94.76% 94.83% 94.69%
Number of daily rates quoted 33502 35230 32266
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1639 2066 2092
Median hourly rate £16.58 £17.25 £17.00
Median hourly rate % change year-on-year
-3.89% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £38.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Help Desk Support
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 25 August 2016.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 25 August 2016.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 133 £145 -3.33% 20
London -22 44 £128 -15.00% 5
East of England +29 26 £171 +38.38% 1
Essex +22 19 £275 -
South East -13 18 £260 +68.83% 10
Colchester +4 17 - -
South West +19 11 £185 -
North West +11 11 £143 -5.00% 1
Yorkshire +8 11 £100 -65.51% 1
West Midlands -31 10 £105 -44.73%
City of London +31 8 £145 -10.76% 1
Manchester 0 8 £128 -15.00%
Hertfordshire +14 6 - -
West Yorkshire +6 6 £100 -65.51% 1
Surrey +1 6 £205 +28.12% 3
Buckinghamshire +14 5 - -
Hampshire +4 5 £175 +66.66% 2
Warwickshire -4 5 £115 -42.50%
Bristol - 5 £185 -
Leeds +7 4 £100 -65.51%
Bromley 0 3 - -
Nottinghamshire -4 3 £388 -
East Midlands -8 3 £388 - 1
Nottingham -13 3 £388 -
Stevenage - 3 - -
Yeovil - 3 - -
Somerset - 3 - -
Merseyside +11 2 £388 -
Kent +10 2 £260 +205.88%
Oxfordshire -4 2 £200 - 3

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 August 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 181 (67.29%) Windows
2 136 (50.56%) Active Directory
3 117 (43.49%) Microsoft
4 114 (42.38%) MS Office
5 103 (38.29%) Windows 7
6 72 (26.77%) MS Excel
7 57 (21.19%) ITIL
8 54 (20.07%) Windows 8
8 54 (20.07%) Citrix
9 48 (17.84%) Incident Management
10 38 (14.13%) Windows XP
11 27 (10.04%) TCP/IP
12 24 (8.92%) MS Exchange
13 23 (8.55%) SLA
14 22 (8.18%) Windows Server
14 22 (8.18%) Office 365
15 21 (7.81%) Windows Server 2008
16 20 (7.43%) Cisco
16 20 (7.43%) Blackberry
17 19 (7.06%) Finance
18 18 (6.69%) Remedy
18 18 (6.69%) DNS
19 14 (5.20%) LAN
20 13 (4.83%) Internet
20 13 (4.83%) Service Management
20 13 (4.83%) ServiceNow
21 12 (4.46%) Windows Server 2012
21 12 (4.46%) IBM Notes
21 12 (4.46%) WAN
21 12 (4.46%) Lotus

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (8.92%) MS Exchange
2 12 (4.46%) IBM Notes
3 9 (3.35%) Exchange Server 2003
4 7 (2.60%) Blackberry Enterprise Server
5 5 (1.86%) SharePoint
6 4 (1.49%) Exchange Server 2010
6 4 (1.49%) IBM Domino
6 4 (1.49%) Skype for Business
7 3 (1.12%) Exchange Server 2013
7 3 (1.12%) SharePoint 2010
8 1 (0.37%) BizTalk Server
8 1 (0.37%) Exchange Server 2007
Applications
1 114 (42.38%) MS Office
2 72 (26.77%) MS Excel
3 6 (2.23%) Spreadsheet
4 4 (1.49%) Acrobat
5 1 (0.37%) MS PowerPoint
5 1 (0.37%) MS Visio
Business Applications
1 3 (1.12%) Dynamics CRM
2 2 (0.74%) assyst
3 1 (0.37%) Dynamics GP
Cloud Services
1 22 (8.18%) Office 365
2 1 (0.37%) Google Apps
2 1 (0.37%) Microsoft Azure
2 1 (0.37%) Yammer
Communications & Networking
1 27 (10.04%) TCP/IP
2 18 (6.69%) DNS
3 14 (5.20%) LAN
4 13 (4.83%) Internet
5 12 (4.46%) WAN
6 8 (2.97%) VPN
7 6 (2.23%) DHCP
8 3 (1.12%) Ethernet
8 3 (1.12%) SAN
9 1 (0.37%) ADSL
9 1 (0.37%) Firewall
9 1 (0.37%) IP Telephony
9 1 (0.37%) ISDN
9 1 (0.37%) PSTN
9 1 (0.37%) VoIP
9 1 (0.37%) Wireless
Database & Business Intelligence
1 1 (0.37%) DB2
1 1 (0.37%) EDMS
1 1 (0.37%) Essbase
1 1 (0.37%) GIS
1 1 (0.37%) MS Access
1 1 (0.37%) SQL Server
General
1 19 (7.06%) Finance
2 9 (3.35%) Advertising
3 7 (2.60%) Retail
4 5 (1.86%) Banking
4 5 (1.86%) Telecoms
5 4 (1.49%) Cantonese Language
5 4 (1.49%) Mandarin Language
6 3 (1.12%) Investment Banking
7 2 (0.74%) Automotive
7 2 (0.74%) German Language
7 2 (0.74%) Local Government
8 1 (0.37%) Aerospace
8 1 (0.37%) French Language
8 1 (0.37%) Games
8 1 (0.37%) Italian Language
8 1 (0.37%) Law
8 1 (0.37%) Legal
8 1 (0.37%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.74%) COM
1 2 (0.74%) J2EE
Miscellaneous
1 20 (7.43%) Blackberry
2 8 (2.97%) Smartphone
3 6 (2.23%) Computer Science
4 5 (1.86%) iPad
5 4 (1.49%) iPhone
6 3 (1.12%) Driving Licence
6 3 (1.12%) Mainframe
7 2 (0.74%) Client/Server
7 2 (0.74%) Data Centre
7 2 (0.74%) Enterprise Software
7 2 (0.74%) NHS
8 1 (0.37%) Analytical Skills
8 1 (0.37%) Clustering
8 1 (0.37%) CMDB
8 1 (0.37%) Data Protection Act
8 1 (0.37%) EPoS
8 1 (0.37%) LLPG
8 1 (0.37%) Replication
8 1 (0.37%) RIA
8 1 (0.37%) Video Conferencing
Operating Systems
1 181 (67.29%) Windows
2 103 (38.29%) Windows 7
3 54 (20.07%) Windows 8
4 38 (14.13%) Windows XP
5 22 (8.18%) Windows Server
6 21 (7.81%) Windows Server 2008
7 12 (4.46%) Windows Server 2012
8 10 (3.72%) Android
8 10 (3.72%) Windows 10
8 10 (3.72%) Windows Server 2003
9 5 (1.86%) Apple iOS
9 5 (1.86%) Unix
9 5 (1.86%) Windows 2000
10 4 (1.49%) Windows NT
11 3 (1.12%) Windows 2000 Server
12 2 (0.74%) Linux
12 2 (0.74%) Mac OS X
12 2 (0.74%) Windows Vista
13 1 (0.37%) Windows Phone
Processes & Methodologies
1 57 (21.19%) ITIL
2 48 (17.84%) Incident Management
3 13 (4.83%) Service Management
4 10 (3.72%) Service Delivery
5 9 (3.35%) Time Management
6 6 (2.23%) Asset Management
6 6 (2.23%) CRM
6 6 (2.23%) ITSM
7 5 (1.86%) Change Management
8 4 (1.49%) High Availability
9 3 (1.12%) Continuous Improvement
9 3 (1.12%) Desktop Virtualisation
9 3 (1.12%) Line Management
9 3 (1.12%) Network Management
9 3 (1.12%) Problem Management
9 3 (1.12%) Software Licensing
9 3 (1.12%) Wealth Management
10 2 (0.74%) ITIL V3
10 2 (0.74%) Mentoring
10 2 (0.74%) People Management
Programming Languages
1 2 (0.74%) C
2 1 (0.37%) COBOL
2 1 (0.37%) PowerShell
2 1 (0.37%) VB
Qualifications
1 10 (3.72%) Degree
2 9 (3.35%) Microsoft Certification
3 6 (2.23%) CCNA
3 6 (2.23%) Cisco Certification
4 5 (1.86%) ITIL Certification
5 4 (1.49%) MOS
6 3 (1.12%) ITIL Foundation Certificate
6 3 (1.12%) MCP
6 3 (1.12%) MCSE
6 3 (1.12%) Security Cleared
7 2 (0.74%) SC Cleared
8 1 (0.37%) A+ Certification
8 1 (0.37%) BPSS Clearance
8 1 (0.37%) DBS Check
8 1 (0.37%) MCITP
8 1 (0.37%) MCSA
8 1 (0.37%) MCTS
Quality Assurance & Compliance
1 23 (8.55%) SLA
System Software
1 136 (50.56%) Active Directory
2 3 (1.12%) Terminal Services
2 3 (1.12%) VMware Infrastructure
3 1 (0.37%) Microsoft App-V
3 1 (0.37%) Samba
Systems Management
1 5 (1.86%) SCCM
2 4 (1.49%) BMC Marimba
2 4 (1.49%) DameWare
3 3 (1.12%) Symantec Endpoint Protection
3 3 (1.12%) WSUS
4 1 (0.37%) Backup Exec
4 1 (0.37%) Casper Suite
4 1 (0.37%) Malwarebytes
4 1 (0.37%) McAfee ePO
4 1 (0.37%) Norton AntiVirus
4 1 (0.37%) Unicenter
Vendors
1 117 (43.49%) Microsoft
2 54 (20.07%) Citrix
3 20 (7.43%) Cisco
4 18 (6.69%) Remedy
5 13 (4.83%) ServiceNow
6 12 (4.46%) Lotus
7 10 (3.72%) Apple
7 10 (3.72%) HP
8 6 (2.23%) SAP
9 5 (1.86%) Avaya
9 5 (1.86%) Intel Security
9 5 (1.86%) VMware
10 4 (1.49%) Adobe
10 4 (1.49%) BMC
10 4 (1.49%) PeopleSoft
10 4 (1.49%) Sophos
10 4 (1.49%) Symantec
11 3 (1.12%) Dell
11 3 (1.12%) Mitel
11 3 (1.12%) ThinPrint