The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 495 390 432
Rank change year-on-year
-105 +42
Contract jobs requiring a Help Desk Support 109 202 144
As % of all contract IT jobs located in the UK 0.20% 0.38% 0.29%
As % of the Job Titles category 0.21% 0.41% 0.31%
Number of daily rates quoted 42 69 30
Average daily rate
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of your Daily Rate
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£140 £125 £118
Average daily rate % change year-on-year
+12.00% +6.15%
90% offered a daily rate of more than £101 £100 £90
10% offered a daily rate of more than £190 £175 £171
UK excluding London average daily rate £130 £120 £113
% change year-on-year
+8.33% +6.66%
Number of hourly rates quoted 44 81 62
Average hourly rate £12.50 £12.50 £12.75
Average hourly rate % change year-on-year
- -1.96%
90% offered a hourly rate of more than £9.00 £9.90 £9.00
10% offered a hourly rate of more than £17.35 £17.50 £19.50
UK excluding London average hourly rate £11.00 £12.50 £11.46
% change year-on-year
-12.00% +9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50919 49737 45816
As % of all contract IT jobs located in the UK 92.44% 92.58% 92.60%
Number of daily rates quoted 32112 30451 26557
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1925 1987 2121
Average hourly rate £17.00 £16.50 £18.50
Average hourly rate % change year-on-year
+3.03% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.24 £38.86 £40.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 2 July 2015.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 2 July 2015.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -103 96 £148 +18.40% 29
London 0 38 £150 - 11
South East -71 24 £130 +8.33% 7
Scotland +7 9 £125 -28.57%
City of London -4 9 £128 -22.13% 6
East of England -13 9 - - 2
Hertfordshire -7 8 - -
North West -28 8 - - 5
Berkshire +9 7 £165 -35.92% 1
East Midlands -8 7 - -
East Sussex -6 6 - -
Manchester -7 6 - - 1
Brighton -4 5 - -
West Midlands -13 5 £115 -23.33% 3
Reading +11 4 - - 1
Newcastle upon Tyne -14 3 - -
North East -14 3 - -
Tyne and Wear -17 3 - -
Oxfordshire -29 3 £130 -
Lincolnshire - 3 - -
Spalding - 3 - -
St Albans - 3 - -
Aberdeen - 3 £140 -
Edinburgh +2 2 £114 -
Middlesex +2 2 £115 +2.22%
Leicestershire 0 2 - -
South West -2 2 - - 1
Nottingham -5 2 - -
Birmingham -8 2 - - 1
Milton Keynes -8 2 £148 -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 2 July 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 159 (67.66%) Windows
2 123 (52.34%) Active Directory
3 110 (46.81%) MS Office
4 95 (40.43%) Microsoft
5 84 (35.74%) Windows 7
6 71 (30.21%) ITIL
7 66 (28.09%) MS Excel
8 58 (24.68%) Citrix
9 47 (20.00%) Windows XP
10 34 (14.47%) Blackberry
11 33 (14.04%) Windows Server 2008
12 29 (12.34%) VMware
13 28 (11.91%) MS Exchange
13 28 (11.91%) HP
14 25 (10.64%) Microsoft Certification
15 22 (9.36%) Windows Server 2003
16 21 (8.94%) TCP/IP
16 21 (8.94%) Finance
16 21 (8.94%) Windows 8
17 19 (8.09%) Windows Server 2012
17 19 (8.09%) SCCM
18 18 (7.66%) MS PowerPoint
18 18 (7.66%) MCP
19 17 (7.23%) SLA
20 16 (6.81%) DNS
21 15 (6.38%) Apple
21 15 (6.38%) WAN
21 15 (6.38%) DHCP
21 15 (6.38%) Legal
22 14 (5.96%) MCSE

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 2 July 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (11.91%) MS Exchange
2 12 (5.11%) SharePoint
3 11 (4.68%) Blackberry Enterprise Server
4 10 (4.26%) Exchange Server 2010
5 5 (2.13%) Exchange Server 2007
6 3 (1.28%) Lync
7 1 (0.43%) IIS
7 1 (0.43%) IBM Notes
7 1 (0.43%) Lotus Domino
7 1 (0.43%) Exchange Server 2003
7 1 (0.43%) WorkSite
7 1 (0.43%) Exchange Server 2013
Applications
1 110 (46.81%) MS Office
2 66 (28.09%) MS Excel
3 18 (7.66%) MS PowerPoint
4 4 (1.70%) Spreadsheet
5 1 (0.43%) MS Visio
5 1 (0.43%) Acrobat
Business Applications
1 2 (0.85%) assyst
2 1 (0.43%) SAP Business One
Cloud Services
1 14 (5.96%) Office 365
2 2 (0.85%) SaaS
Communications & Networking
1 21 (8.94%) TCP/IP
2 16 (6.81%) DNS
3 15 (6.38%) WAN
3 15 (6.38%) DHCP
4 13 (5.53%) LAN
5 7 (2.98%) VPN
5 7 (2.98%) VoIP
6 4 (1.70%) SAN
6 4 (1.70%) Internet
7 3 (1.28%) Wireless
7 3 (1.28%) PBX
7 3 (1.28%) Firewall
8 2 (0.85%) Wi-Fi
8 2 (0.85%) Broadband
8 2 (0.85%) Network Security
9 1 (0.43%) Asterisk PBX
9 1 (0.43%) ADSL2+
9 1 (0.43%) DSL
9 1 (0.43%) Intranet
9 1 (0.43%) ADSL
Database & Business Intelligence
1 3 (1.28%) SQL Server
2 2 (0.85%) SQL Server 2005
2 2 (0.85%) SQL Server 2008
2 2 (0.85%) Oracle Database
General
1 21 (8.94%) Finance
2 15 (6.38%) Legal
3 12 (5.11%) Banking
4 10 (4.26%) Investment Banking
4 10 (4.26%) Law
5 6 (2.55%) Retail
5 6 (2.55%) Telecoms
6 4 (1.70%) Manufacturing
7 3 (1.28%) Advertising
8 2 (0.85%) Portuguese Language
9 1 (0.43%) Italian Language
9 1 (0.43%) Military
9 1 (0.43%) Front Office
9 1 (0.43%) Back Office
Libraries, Frameworks & Software Standards
1 1 (0.43%) HTML
1 1 (0.43%) CSS
Miscellaneous
1 34 (14.47%) Blackberry
2 10 (4.26%) iPad
3 9 (3.83%) iPhone
4 6 (2.55%) Handset
4 6 (2.55%) PDA
5 5 (2.13%) Mobile Computing
6 4 (1.70%) Analytical Skills
7 3 (1.28%) NHS
8 2 (0.85%) Management Information System
8 2 (0.85%) Smartphone
8 2 (0.85%) Life Science
8 2 (0.85%) Video Conferencing
8 2 (0.85%) Data Integration
8 2 (0.85%) Private Cloud
9 1 (0.43%) EMC VNXe
9 1 (0.43%) Fat Client
9 1 (0.43%) Client/Server
9 1 (0.43%) Hedge funds
9 1 (0.43%) Statistics
9 1 (0.43%) Mathematics
Operating Systems
1 159 (67.66%) Windows
2 84 (35.74%) Windows 7
3 47 (20.00%) Windows XP
4 33 (14.04%) Windows Server 2008
5 22 (9.36%) Windows Server 2003
6 21 (8.94%) Windows 8
7 19 (8.09%) Windows Server 2012
8 14 (5.96%) Windows 2000 Server
9 11 (4.68%) Android
10 4 (1.70%) Windows Vista
11 3 (1.28%) Windows Mobile
11 3 (1.28%) Mac OS X
12 2 (0.85%) AIX
12 2 (0.85%) Windows 2000
13 1 (0.43%) UNIX
13 1 (0.43%) Linux
13 1 (0.43%) Mac OS
Processes & Methodologies
1 71 (30.21%) ITIL
2 10 (4.26%) Project Management
2 10 (4.26%) Incident Management
3 8 (3.40%) Service Management
4 7 (2.98%) Software Deployment
5 6 (2.55%) Workflow
6 4 (1.70%) Asset Management
7 3 (1.28%) Migration
7 3 (1.28%) Problem Management
7 3 (1.28%) ITSM
8 2 (0.85%) CAD
8 2 (0.85%) CRM
8 2 (0.85%) ERP
8 2 (0.85%) Document Management
8 2 (0.85%) Service Desk Management
8 2 (0.85%) Network Monitoring
8 2 (0.85%) ITIL V3
9 1 (0.43%) Continuous Improvement
9 1 (0.43%) Web Development
9 1 (0.43%) WFM
Programming Languages
1 7 (2.98%) SQL
2 1 (0.43%) VB
2 1 (0.43%) LotusScript
2 1 (0.43%) C
2 1 (0.43%) JavaScript
Qualifications
1 25 (10.64%) Microsoft Certification
2 18 (7.66%) MCP
3 14 (5.96%) MCSE
3 14 (5.96%) CCNA
3 14 (5.96%) Cisco Certification
4 12 (5.11%) A+ Certification
5 11 (4.68%) ITIL Certification
6 5 (2.13%) Degree
7 4 (1.70%) MCSA
7 4 (1.70%) Security Cleared
8 3 (1.28%) MCITP
9 2 (0.85%) CCA
9 2 (0.85%) Citrix Certification
9 2 (0.85%) MCTS
9 2 (0.85%) VMware Certified Professional (VCP)
10 1 (0.43%) MCDST
10 1 (0.43%) NVQ Level 3
10 1 (0.43%) SC Cleared
10 1 (0.43%) DV Cleared
10 1 (0.43%) Network+ Certification
Quality Assurance & Compliance
1 17 (7.23%) SLA
2 2 (0.85%) ISO/IEC 20000
3 1 (0.43%) QA
System Software
1 123 (52.34%) Active Directory
2 14 (5.96%) XenApp
3 8 (3.40%) VMware Infrastructure
4 4 (1.70%) vSphere
5 3 (1.28%) Hyper-V
6 2 (0.85%) Terminal Server
7 1 (0.43%) Samba
Systems Management
1 19 (8.09%) SCCM
2 4 (1.70%) SCOM
2 4 (1.70%) Backup Exec
3 2 (0.85%) OVSD
3 2 (0.85%) Tivoli
4 1 (0.43%) Cisco CUCM
4 1 (0.43%) NetVault Backup
Vendors
1 95 (40.43%) Microsoft
2 58 (24.68%) Citrix
3 29 (12.34%) VMware
4 28 (11.91%) HP
5 15 (6.38%) Apple
6 14 (5.96%) Cisco
7 13 (5.53%) Dell
8 9 (3.83%) Remedy
9 7 (2.98%) Symantec
10 6 (2.55%) Adobe
11 5 (2.13%) Oracle
11 5 (2.13%) LANDesk
12 4 (1.70%) Veeam
12 4 (1.70%) McAfee
13 3 (1.28%) Sophos
13 3 (1.28%) CommVault
13 3 (1.28%) Salesforce.com
13 3 (1.28%) Reuters
13 3 (1.28%) Bloomberg
14 2 (0.85%) SAP
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