The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 439 423 417
Rank change year-on-year
-16 -6
Contract jobs requiring a Help Desk Support 145 130 122
As % of all contract IT jobs located in the UK 0.28% 0.27% 0.27%
As % of the Job Titles category 0.31% 0.29% 0.29%
Number of daily rates quoted 57 41 20
Average daily rate
Keep up to 90%
of your Daily Rate
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£130 £130 £130
90% offered a daily rate of more than £94 £100 £99
10% offered a daily rate of more than £165 £200 £209
UK excluding London average daily rate £130 £125 £110
% change year-on-year
+4.00% +13.63%
Number of hourly rates quoted 60 43 58
Average hourly rate £12.50 £12.00 £12.00
Average hourly rate % change year-on-year
+4.16% -
90% offered a hourly rate of more than £8.66 £10.50 £9.25
10% offered a hourly rate of more than £17.50 £15.40 £16.65
UK excluding London average hourly rate £12.50 £11.81 £12.00
% change year-on-year
+5.82% -1.56%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47189 44564 41455
As % of all contract IT jobs located in the UK 92.47% 92.53% 92.86%
Number of daily rates quoted 29609 26528 23470
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £240 £228 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1818 1936 2419
Average hourly rate £16.50 £17.50 £18.40
Average hourly rate % change year-on-year
-5.71% -4.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 30 January 2015.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 30 January 2015.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 133 £135 +3.84% 27
South East +7 45 £150 +20.00% 6
London -9 27 £130 -13.33% 8
West Midlands +10 13 £130 +18.18% 3
South West -8 13 £115 -16.36% 1
Hampshire -11 12 £150 -33.33%
East of England 0 11 £130 +30.00% 1
Yorkshire -7 11 £70 - 3
Buckinghamshire -6 9 £150 +57.89%
Milton Keynes -7 8 £150 +71.42%
Surrey -8 8 £153 +22.00% 4
North West -16 7 £115 -11.53% 4
Kent -3 6 £125 - 1
City of London +14 5 £179 - 1
East Midlands +13 5 £134 -
Birmingham 0 5 £150 - 1
West Yorkshire -4 5 £70 - 1
Warwickshire - 5 - - 1
Crawley +1 4 - -
Manchester -7 4 - - 4
Leeds -10 4 £70 -
West Sussex -12 4 - -
Wales -12 4 £150 - 1
Somerset - 4 - - 1
Bristol -4 3 £100 -
Cambridgeshire -10 3 - -
Scotland -10 3 £115 +2.67% 2
Southampton -11 3 £150 -
Gloucestershire -14 3 - -
South Wales -14 3 £150 - 1

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 211 (74.04%) Windows
2 119 (41.75%) MS Office
3 116 (40.70%) Active Directory
4 107 (37.54%) Windows 7
5 105 (36.84%) Microsoft
6 71 (24.91%) ITIL
7 66 (23.16%) MS Excel
8 58 (20.35%) Citrix
9 50 (17.54%) Windows XP
10 31 (10.88%) Windows Server 2008
11 30 (10.53%) Windows Server 2003
12 29 (10.18%) Finance
13 27 (9.47%) Blackberry
14 24 (8.42%) MS Exchange
15 23 (8.07%) SLA
16 21 (7.37%) LAN
16 21 (7.37%) MCP
17 20 (7.02%) Windows Vista
17 20 (7.02%) SharePoint
17 20 (7.02%) Microsoft Certification
18 19 (6.67%) Internet
19 17 (5.96%) WAN
19 17 (5.96%) Security Cleared
20 15 (5.26%) DHCP
20 15 (5.26%) A+ Certification
21 14 (4.91%) Law
21 14 (4.91%) VMware
22 13 (4.56%) Service Management
22 13 (4.56%) DNS
23 12 (4.21%) Reuters

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (8.42%) MS Exchange
2 20 (7.02%) SharePoint
3 9 (3.16%) WorkSite
4 8 (2.81%) IBM Notes
5 7 (2.46%) Exchange Server 2010
6 4 (1.40%) Exchange Server 2003
7 2 (0.70%) Blackberry Enterprise Server
7 2 (0.70%) IIS
Applications
1 119 (41.75%) MS Office
2 66 (23.16%) MS Excel
3 8 (2.81%) MS PowerPoint
4 6 (2.11%) Spreadsheet
5 2 (0.70%) Acrobat
5 2 (0.70%) MS Project
5 2 (0.70%) MS Visio
Business Applications
1 1 (0.35%) SAP FI
1 1 (0.35%) SAP Oil and Gas
1 1 (0.35%) Eikon
Cloud Services
1 4 (1.40%) SaaS
2 3 (1.05%) Office 365
3 1 (0.35%) Google Apps
Communications & Networking
1 21 (7.37%) LAN
2 19 (6.67%) Internet
3 17 (5.96%) WAN
4 15 (5.26%) DHCP
5 13 (4.56%) DNS
6 11 (3.86%) Wireless
7 10 (3.51%) FTP
8 9 (3.16%) TCP/IP
9 8 (2.81%) VPN
9 8 (2.81%) VoIP
10 4 (1.40%) Intranet
11 1 (0.35%) Ethernet
11 1 (0.35%) WLAN
11 1 (0.35%) Firewall
11 1 (0.35%) Network Security
11 1 (0.35%) Cisco IOS
Database & Business Intelligence
1 4 (1.40%) Oracle Database
General
1 29 (10.18%) Finance
2 14 (4.91%) Law
3 8 (2.81%) Telecoms
3 8 (2.81%) Legal
4 5 (1.75%) Manufacturing
4 5 (1.75%) Advertising
5 4 (1.40%) Spanish Language
6 3 (1.05%) Banking
6 3 (1.05%) French Language
6 3 (1.05%) German Language
7 2 (0.70%) Retail
8 1 (0.35%) Back Office
8 1 (0.35%) General Ledger
8 1 (0.35%) Marketing
8 1 (0.35%) Italian Language
8 1 (0.35%) Portuguese Language
8 1 (0.35%) Mandarin Language
8 1 (0.35%) Cantonese Language
Miscellaneous
1 27 (9.47%) Blackberry
2 11 (3.86%) Smartphone
3 10 (3.51%) Fat Client
3 10 (3.51%) Smartcard
3 10 (3.51%) Thin Client
4 9 (3.16%) PDA
5 6 (2.11%) Mobile Computing
5 6 (2.11%) iPad
5 6 (2.11%) iPhone
6 5 (1.75%) Analytical Skills
7 4 (1.40%) Management Information System
7 4 (1.40%) NHS
8 2 (0.70%) Visualisation
8 2 (0.70%) Statistics
9 1 (0.35%) Handset
9 1 (0.35%) AS400
9 1 (0.35%) Video Conferencing
9 1 (0.35%) Data Protection Act
9 1 (0.35%) Mathematics
9 1 (0.35%) Computer Science
Operating Systems
1 211 (74.04%) Windows
2 107 (37.54%) Windows 7
3 50 (17.54%) Windows XP
4 31 (10.88%) Windows Server 2008
5 30 (10.53%) Windows Server 2003
6 20 (7.02%) Windows Vista
7 11 (3.86%) Windows 8
8 9 (3.16%) Windows 2000 Server
9 5 (1.75%) Mac OS
10 4 (1.40%) Windows Server 2012
10 4 (1.40%) AIX
10 4 (1.40%) Windows 2000
11 3 (1.05%) Android
12 2 (0.70%) Windows Mobile
13 1 (0.35%) Windows NT
Processes & Methodologies
1 71 (24.91%) ITIL
2 13 (4.56%) Service Management
3 8 (2.81%) Problem Management
4 7 (2.46%) Service Delivery
4 7 (2.46%) Incident Management
5 5 (1.75%) CAD
5 5 (1.75%) Asset Management
5 5 (1.75%) Service Desk Management
5 5 (1.75%) Software Deployment
6 4 (1.40%) Network Monitoring
6 4 (1.40%) ERP
7 3 (1.05%) Migration
7 3 (1.05%) ITSM
7 3 (1.05%) Change Management
8 2 (0.70%) Mobile Device Management
8 2 (0.70%) Line Management
8 2 (0.70%) Mentoring
8 2 (0.70%) Disaster Recovery
8 2 (0.70%) Workflow
9 1 (0.35%) E-Commerce
Programming Languages
1 3 (1.05%) SQL
2 2 (0.70%) C
3 1 (0.35%) VBA
3 1 (0.35%) PowerShell
Qualifications
1 21 (7.37%) MCP
2 20 (7.02%) Microsoft Certification
3 17 (5.96%) Security Cleared
4 15 (5.26%) A+ Certification
5 10 (3.51%) MCITP
5 10 (3.51%) MCDST
5 10 (3.51%) MCSE
6 9 (3.16%) SC Cleared
6 9 (3.16%) Degree
7 6 (2.11%) ITIL Certification
8 5 (1.75%) DV Cleared
9 2 (0.70%) MOS
10 1 (0.35%) HND
10 1 (0.35%) BC Cleared
10 1 (0.35%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 23 (8.07%) SLA
2 4 (1.40%) ISO/IEC 20000
3 1 (0.35%) QA
System Software
1 116 (40.70%) Active Directory
2 8 (2.81%) VMware Infrastructure
3 5 (1.75%) Terminal Services
4 3 (1.05%) XenApp
5 2 (0.70%) Firmware
6 1 (0.35%) vSphere
Systems Management
1 6 (2.11%) SCCM
2 4 (1.40%) Tivoli
3 3 (1.05%) SCSM
4 1 (0.35%) Unicenter
4 1 (0.35%) Symantec Endpoint Protection
Vendors
1 105 (36.84%) Microsoft
2 58 (20.35%) Citrix
3 14 (4.91%) VMware
4 12 (4.21%) Reuters
4 12 (4.21%) Bloomberg
5 10 (3.51%) CQG
6 8 (2.81%) Altiris
6 8 (2.81%) Lotus
6 8 (2.81%) Remedy
7 6 (2.11%) Oracle
8 5 (1.75%) Cisco
9 4 (1.40%) Adobe
9 4 (1.40%) HP
10 3 (1.05%) SAP
10 3 (1.05%) Intel
10 3 (1.05%) Interwoven
10 3 (1.05%) Avaya
10 3 (1.05%) Symantec
10 3 (1.05%) Apple
10 3 (1.05%) Mitel
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