The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 466 410 411
Rank change year-on-year
-56 +1
Contract jobs requiring a Help Desk Support 147 167 171
As % of all contract IT jobs located in the UK 0.25% 0.32% 0.31%
As % of the Job Titles category 0.28% 0.35% 0.34%
Number of daily rates quoted 61 44 58
Average daily rate
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of your Daily Rate
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£140 £135 £130
Average daily rate % change year-on-year
+3.70% +3.84%
90% offered a daily rate of more than £100 £92 £100
10% offered a daily rate of more than £190 £179 £200
UK excluding London average daily rate £115 £118 £115
% change year-on-year
-2.12% +2.17%
Number of hourly rates quoted 53 81 66
Average hourly rate £12.00 £12.88 £13.00
Average hourly rate % change year-on-year
-6.79% -0.96%
90% offered a hourly rate of more than £10.00 £10.00 £9.39
10% offered a hourly rate of more than £16.97 £17.50 £19.75
UK excluding London average hourly rate £12.00 £12.50 £12.00
% change year-on-year
-4.00% +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53013 47882 50809
As % of all contract IT jobs located in the UK 90.75% 92.77% 93.23%
Number of daily rates quoted 33166 28928 28619
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £229 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2128 2081 2499
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £38.92 £41.00
UK excluding London average hourly rate £16.20 £16.20 £17.50
% change year-on-year
- -7.42%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 23 October 2014.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 23 October 2014.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 138 £140 +0.71% 48
London +8 52 £160 +6.66% 12
South East -33 39 £115 -23.33% 15
Yorkshire -4 15 £108 +8.86% 7
City of London +22 13 £160 -0.92% 5
South West -43 11 £125 -24.24% 5
Hampshire -11 10 £125 - 4
Berkshire +14 9 £115 +21.05% 2
North West -17 9 £125 - 3
West Yorkshire -4 8 - - 4
West Midlands -17 8 £100 +5.26% 2
Leeds -1 7 - - 2
Bristol -31 7 £100 -41.17% 5
Oxfordshire -7 6 - - 3
Reading +11 5 £115 - 2
Cheshire +9 5 £115 - 1
Surrey -5 5 £173 +15.00% 4
Manchester -21 4 £238 - 2
South Yorkshire - 4 £108 - 1
Middlesex +6 3 £110 -
Birmingham -7 3 £60 -14.28% 2
Scotland -9 3 £175 +94.44% 1
South Wales -12 3 - -
Oxford -14 3 - - 1
Wales -24 3 - -
Chessington - 3 £145 - 1
Basingstoke +4 2 £138 - 2
East Midlands +1 2 - - 2
West Sussex 0 2 - - 1
Glasgow -6 2 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 234 (66.86%) Windows
2 140 (40.00%) MS Office
3 135 (38.57%) Active Directory
4 112 (32.00%) Windows 7
5 110 (31.43%) Microsoft
6 90 (25.71%) Windows XP
7 87 (24.86%) MS Excel
8 72 (20.57%) ITIL
9 62 (17.71%) Citrix
10 38 (10.86%) Windows Server 2008
11 34 (9.71%) Finance
11 34 (9.71%) SLA
11 34 (9.71%) Windows Server 2003
12 27 (7.71%) Blackberry
13 24 (6.86%) Law
14 23 (6.57%) MS Exchange
15 22 (6.29%) Internet
16 21 (6.00%) Security Cleared
17 18 (5.14%) Service Management
17 18 (5.14%) Microsoft Certification
18 17 (4.86%) MCP
18 17 (4.86%) SC Cleared
19 16 (4.57%) Windows Vista
19 16 (4.57%) WorkSite
19 16 (4.57%) LAN
20 15 (4.29%) Windows 2000
20 15 (4.29%) HP
21 14 (4.00%) Analytical Skills
22 13 (3.71%) Windows 8
22 13 (3.71%) TCP/IP

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (6.57%) MS Exchange
2 16 (4.57%) WorkSite
3 9 (2.57%) IBM Notes
3 9 (2.57%) SharePoint
4 6 (1.71%) Blackberry Enterprise Server
4 6 (1.71%) Exchange Server 2010
5 2 (0.57%) Lync
6 1 (0.29%) Exchange Server 2000
6 1 (0.29%) Exchange Server 2003
Applications
1 140 (40.00%) MS Office
2 87 (24.86%) MS Excel
3 11 (3.14%) MS PowerPoint
4 3 (0.86%) MS Project
4 3 (0.86%) MS Visio
5 2 (0.57%) Acrobat
5 2 (0.57%) Spreadsheet
Business Applications
1 2 (0.57%) Oracle EBS R12
2 1 (0.29%) Oracle iProcurement
2 1 (0.29%) Eikon
2 1 (0.29%) Oracle Financials
2 1 (0.29%) Agresso
2 1 (0.29%) Oracle EBS
2 1 (0.29%) Oracle Applications
2 1 (0.29%) assyst
2 1 (0.29%) Remedy ITSM
2 1 (0.29%) Cerner Millennium
Cloud Services
1 6 (1.71%) Office 365
2 2 (0.57%) SaaS
3 1 (0.29%) Google Apps
Communications & Networking
1 22 (6.29%) Internet
2 16 (4.57%) LAN
3 13 (3.71%) TCP/IP
4 12 (3.43%) WAN
5 10 (2.86%) Wireless
5 10 (2.86%) VPN
6 6 (1.71%) DHCP
7 5 (1.43%) FTP
7 5 (1.43%) DNS
8 4 (1.14%) Intranet
9 2 (0.57%) VoIP
10 1 (0.29%) WLAN
10 1 (0.29%) ADSL
10 1 (0.29%) Broadband
10 1 (0.29%) Ethernet
10 1 (0.29%) IP Telephony
10 1 (0.29%) Wireshark
Database & Business Intelligence
1 4 (1.14%) SQL Server
2 2 (0.57%) Oracle Database
3 1 (0.29%) Oracle Reports
3 1 (0.29%) MS Access
General
1 34 (9.71%) Finance
2 24 (6.86%) Law
3 13 (3.71%) Legal
4 6 (1.71%) Banking
5 4 (1.14%) Telecoms
5 4 (1.14%) Military
6 3 (0.86%) Portuguese Language
6 3 (0.86%) Manufacturing
6 3 (0.86%) Investment Banking
7 2 (0.57%) Local Government
7 2 (0.57%) Retail
7 2 (0.57%) Mandarin Language
7 2 (0.57%) Cantonese Language
7 2 (0.57%) Dutch Language
7 2 (0.57%) French Language
7 2 (0.57%) Automotive
7 2 (0.57%) Italian Language
7 2 (0.57%) Norwegian Language
7 2 (0.57%) Swedish Language
8 1 (0.29%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.29%) .NET
1 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 27 (7.71%) Blackberry
2 14 (4.00%) Analytical Skills
3 10 (2.86%) Management Information System
4 7 (2.00%) Thin Client
4 7 (2.00%) Fat Client
5 5 (1.43%) NHS
5 5 (1.43%) Smartcard
5 5 (1.43%) Smartphone
6 4 (1.14%) iPad
7 2 (0.57%) iPhone
7 2 (0.57%) Handset
8 1 (0.29%) Statistics
8 1 (0.29%) Data Protection Act
8 1 (0.29%) Mathematics
8 1 (0.29%) Video Conferencing
8 1 (0.29%) User Experience
Operating Systems
1 234 (66.86%) Windows
2 112 (32.00%) Windows 7
3 90 (25.71%) Windows XP
4 38 (10.86%) Windows Server 2008
5 34 (9.71%) Windows Server 2003
6 16 (4.57%) Windows Vista
7 15 (4.29%) Windows 2000
8 13 (3.71%) Windows 8
9 4 (1.14%) Windows Server 2012
10 3 (0.86%) Windows 2000 Server
10 3 (0.86%) Android
11 2 (0.57%) Windows Mobile
11 2 (0.57%) AIX
11 2 (0.57%) Linux
12 1 (0.29%) Windows NT
12 1 (0.29%) Mac OS
Processes & Methodologies
1 72 (20.57%) ITIL
2 18 (5.14%) Service Management
3 12 (3.43%) Incident Management
4 10 (2.86%) Software Deployment
5 7 (2.00%) Problem Management
6 6 (1.71%) CAD
6 6 (1.71%) Mentoring
7 5 (1.43%) Service Desk Management
7 5 (1.43%) Network Monitoring
8 4 (1.14%) Coaching
8 4 (1.14%) Migration
8 4 (1.14%) PLM
8 4 (1.14%) CAE
8 4 (1.14%) Data Management
9 3 (0.86%) CRM
9 3 (0.86%) Service Delivery
9 3 (0.86%) Change Management
9 3 (0.86%) Disaster Recovery
9 3 (0.86%) ITSM
9 3 (0.86%) ERP
Programming Languages
1 3 (0.86%) C
2 2 (0.57%) SQL
3 1 (0.29%) VBA
3 1 (0.29%) PowerShell
Qualifications
1 21 (6.00%) Security Cleared
2 18 (5.14%) Microsoft Certification
3 17 (4.86%) MCP
3 17 (4.86%) SC Cleared
4 10 (2.86%) MCSE
4 10 (2.86%) A+ Certification
5 9 (2.57%) Degree
5 9 (2.57%) DV Cleared
6 7 (2.00%) MCDST
7 6 (1.71%) MCITP
7 6 (1.71%) CCNA
7 6 (1.71%) Cisco Certification
8 4 (1.14%) MOS
9 2 (0.57%) ITIL Certification
10 1 (0.29%) HND
10 1 (0.29%) BC Cleared
10 1 (0.29%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 34 (9.71%) SLA
2 2 (0.57%) ISO/IEC 20000
3 1 (0.29%) QA
System Software
1 135 (38.57%) Active Directory
2 6 (1.71%) VMware Infrastructure
3 2 (0.57%) VMware ESXi
3 2 (0.57%) Firmware
Systems Management
1 5 (1.43%) SCCM
1 5 (1.43%) OpenView
2 2 (0.57%) Tivoli
2 2 (0.57%) Systems Management Server (SMS)
3 1 (0.29%) Nagios
3 1 (0.29%) Norton AntiVirus
3 1 (0.29%) Cacti
3 1 (0.29%) Symantec Endpoint Protection
3 1 (0.29%) Cisco Prime
3 1 (0.29%) Opsview
3 1 (0.29%) Unicenter
Vendors
1 110 (31.43%) Microsoft
2 62 (17.71%) Citrix
3 15 (4.29%) HP
4 12 (3.43%) VMware
5 9 (2.57%) Remedy
5 9 (2.57%) Oracle
6 8 (2.29%) Adobe
6 8 (2.29%) Lotus
7 7 (2.00%) Reuters
7 7 (2.00%) Bloomberg
7 7 (2.00%) Cisco
8 5 (1.43%) CQG
9 4 (1.14%) Altiris
9 4 (1.14%) CA
9 4 (1.14%) Interwoven
10 3 (0.86%) Avaya
10 3 (0.86%) LANDesk
10 3 (0.86%) Nokia
11 2 (0.57%) SonicWALL
11 2 (0.57%) Draytek
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