The first table below looks at the demand for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 378 418 428
Rank change year-on-year
+40 +10
Contract jobs requiring a Help Desk Support 203 148 165
As % of all contract IT jobs located in the UK 0.38% 0.29% 0.29%
As % of the Job Titles category 0.41% 0.31% 0.31%
Number of daily rates quoted 70 39 31
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£125 £113 £160
Average daily rate % change year-on-year
+11.11% -29.68%
90% offered a daily rate of more than £98 £90 £91
10% offered a daily rate of more than £185 £175 £298
UK excluding London average daily rate £120 £107 £110
% change year-on-year
+12.67% -3.18%
Number of hourly rates quoted 86 64 74
Average hourly rate £12.50 £12.88 £13.50
Average hourly rate % change year-on-year
-2.91% -4.62%
90% offered a hourly rate of more than £10.00 £9.00 £9.50
10% offered a hourly rate of more than £17.45 £19.50 £21.00
UK excluding London average hourly rate £12.50 £12.00 £12.50
% change year-on-year
+4.16% -4.00%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49052 47059 53535
As % of all contract IT jobs located in the UK 92.41% 92.53% 92.50%
Number of daily rates quoted 29837 27513 29708
Average daily rate £399 £400 £388
Average daily rate % change year-on-year
-0.25% +3.22%
90% offered a daily rate of more than £225 £230 £240
10% offered a daily rate of more than £550 £575 £560
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1952 2140 2686
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.25 £17.00 £18.00
% change year-on-year
-4.41% -5.55%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 22 July 2014.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 22 July 2014.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 189 £125 +6.38% 31
South East +48 84 £120 +4.34% 7
London +5 32 £150 +20.00% 11
Buckinghamshire +12 21 £130 - 2
North West +3 20 £114 +14.32% 2
West Midlands +5 19 £150 - 3
West Sussex +17 18 £120 -
Milton Keynes +13 13 - - 1
East of England -21 13 £155 +55.00% 3
Cheshire +6 12 £108 +8.04% 1
Essex +6 10 - - 1
Surrey -1 10 £140 +7.69% 1
South West -24 9 £95 - 3
City of London +14 8 £164 +25.96% 1
Birmingham -2 7 - - 1
Hampshire -8 7 £153 +52.50% 1
Middlesex - 7 £110 -
Coventry - 7 - -
Berkshire +3 6 £313 +165.95% 1
Kent +4 5 £110 - 2
East Sussex +3 5 - -
Oxford 0 5 - -
Oxfordshire -3 5 - -
East Midlands -6 5 £106 - 2
Yorkshire -15 5 £110 -2.22%
Scotland -20 5 £175 +71.56%
Wiltshire - 5 £95 - 2
Warrington - 5 - -
Dorset +9 4 £123 -
Reading +6 4 - - 1

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 22 July 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 255 (63.12%) Windows
2 183 (45.30%) MS Office
3 155 (38.37%) Active Directory
4 151 (37.38%) Microsoft
5 131 (32.43%) Windows XP
6 120 (29.70%) Windows 7
7 118 (29.21%) MS Excel
8 88 (21.78%) ITIL
9 60 (14.85%) Citrix
10 58 (14.36%) Windows Server 2008
11 42 (10.40%) SLA
12 40 (9.90%) Windows Server 2003
13 37 (9.16%) Finance
14 34 (8.42%) Microsoft Certification
15 33 (8.17%) Blackberry
16 29 (7.18%) MCP
17 28 (6.93%) Windows 2000
17 28 (6.93%) Windows Vista
18 27 (6.68%) MS PowerPoint
19 26 (6.44%) LAN
20 24 (5.94%) MS Exchange
21 22 (5.45%) Security Cleared
21 22 (5.45%) A+ Certification
21 22 (5.45%) Adobe
22 21 (5.20%) MCSE
23 20 (4.95%) SC Cleared
23 20 (4.95%) Windows 8
24 19 (4.70%) HP
25 18 (4.46%) Internet
25 18 (4.46%) Law

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 22 July 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (5.94%) MS Exchange
2 14 (3.47%) SharePoint
3 11 (2.72%) IBM Notes
4 10 (2.48%) Blackberry Enterprise Server
4 10 (2.48%) Exchange Server 2010
5 9 (2.23%) WorkSite
6 3 (0.74%) Lync
6 3 (0.74%) SharePoint 2010
7 1 (0.25%) WordPress
7 1 (0.25%) Exchange Server 2000
7 1 (0.25%) BizTalk Server
7 1 (0.25%) CMS
Applications
1 183 (45.30%) MS Office
2 118 (29.21%) MS Excel
3 27 (6.68%) MS PowerPoint
4 10 (2.48%) MS Project
4 10 (2.48%) MS Visio
5 9 (2.23%) Acrobat
Business Applications
1 3 (0.74%) Remedy ITSM
2 2 (0.50%) Eikon
2 2 (0.50%) Agresso
2 2 (0.50%) assyst
2 2 (0.50%) Oracle EBS R12
3 1 (0.25%) Cerner Millennium
3 1 (0.25%) Oracle iProcurement
3 1 (0.25%) SAP HR
3 1 (0.25%) Oracle EBS
3 1 (0.25%) Oracle Applications
3 1 (0.25%) SAP Payroll
Cloud Services
1 9 (2.23%) Office 365
Communications & Networking
1 26 (6.44%) LAN
2 18 (4.46%) Internet
3 15 (3.71%) VPN
3 15 (3.71%) WAN
4 14 (3.47%) TCP/IP
5 9 (2.23%) Wireless
6 5 (1.24%) Firewall
6 5 (1.24%) DNS
6 5 (1.24%) DHCP
7 4 (0.99%) FTP
7 4 (0.99%) Intranet
7 4 (0.99%) IP Telephony
8 3 (0.74%) ADSL
9 2 (0.50%) VoIP
10 1 (0.25%) Wireshark
10 1 (0.25%) Cisco PIX
10 1 (0.25%) 3G
10 1 (0.25%) Wi-Fi
10 1 (0.25%) SAN
10 1 (0.25%) Bluetooth
Database & Business Intelligence
1 7 (1.73%) SQL Server
2 2 (0.50%) MS Access
3 1 (0.25%) Oracle Reports
General
1 37 (9.16%) Finance
2 18 (4.46%) Law
3 11 (2.72%) Banking
4 10 (2.48%) Legal
5 5 (1.24%) Retail
6 4 (0.99%) Telecoms
6 4 (0.99%) Military
7 3 (0.74%) Dutch Language
7 3 (0.74%) French Language
7 3 (0.74%) Investment Banking
7 3 (0.74%) Local Government
7 3 (0.74%) Automotive
8 2 (0.50%) Publishing
8 2 (0.50%) German Language
8 2 (0.50%) Italian Language
8 2 (0.50%) Norwegian Language
8 2 (0.50%) Portuguese Language
8 2 (0.50%) Swedish Language
9 1 (0.25%) General Ledger
9 1 (0.25%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.25%) .NET
1 1 (0.25%) EDI
1 1 (0.25%) ASP.NET Web Forms
Miscellaneous
1 33 (8.17%) Blackberry
2 9 (2.23%) Management Information System
3 8 (1.98%) NHS
4 7 (1.73%) Fat Client
4 7 (1.73%) Thin Client
5 4 (0.99%) Smartcard
5 4 (0.99%) Smartphone
6 3 (0.74%) Mainframe
6 3 (0.74%) Client/Server
7 2 (0.50%) EPoS
7 2 (0.50%) EFT
7 2 (0.50%) iPad
7 2 (0.50%) iPhone
7 2 (0.50%) Data Protection Act
8 1 (0.25%) Computer Science
8 1 (0.25%) Video Conferencing
8 1 (0.25%) Data Extraction
8 1 (0.25%) Social Media
8 1 (0.25%) Handset
8 1 (0.25%) Replication
Operating Systems
1 255 (63.12%) Windows
2 131 (32.43%) Windows XP
3 120 (29.70%) Windows 7
4 58 (14.36%) Windows Server 2008
5 40 (9.90%) Windows Server 2003
6 28 (6.93%) Windows 2000
6 28 (6.93%) Windows Vista
7 20 (4.95%) Windows 8
8 12 (2.97%) Windows Server 2012
9 3 (0.74%) Android
9 3 (0.74%) Windows 2000 Server
9 3 (0.74%) Mac OS X
9 3 (0.74%) Linux
10 2 (0.50%) Windows NT
10 2 (0.50%) VME
11 1 (0.25%) Apple iOS
11 1 (0.25%) Windows Mobile
Processes & Methodologies
1 88 (21.78%) ITIL
2 16 (3.96%) Problem Management
3 13 (3.22%) Service Management
4 9 (2.23%) Software Deployment
5 8 (1.98%) Incident Management
6 7 (1.73%) Document Management
6 7 (1.73%) ITSM
7 6 (1.49%) Service Delivery
7 6 (1.49%) ITIL V3
7 6 (1.49%) Data Management
8 5 (1.24%) CAD
8 5 (1.24%) Network Monitoring
9 4 (0.99%) Service Desk Management
9 4 (0.99%) Migration
9 4 (0.99%) CAE
9 4 (0.99%) PLM
9 4 (0.99%) Data Protection
9 4 (0.99%) Time Management
10 3 (0.74%) Fault Management
10 3 (0.74%) Release Management
Programming Languages
1 4 (0.99%) SQL
2 1 (0.25%) C
Qualifications
1 34 (8.42%) Microsoft Certification
2 29 (7.18%) MCP
3 22 (5.45%) Security Cleared
3 22 (5.45%) A+ Certification
4 21 (5.20%) MCSE
5 20 (4.95%) SC Cleared
6 9 (2.23%) Degree
7 8 (1.98%) DV Cleared
8 6 (1.49%) Cisco Certification
8 6 (1.49%) CCNA
8 6 (1.49%) MCDST
9 5 (1.24%) MCITP
10 4 (0.99%) ITIL Certification
10 4 (0.99%) MCTS
11 3 (0.74%) MOS
11 3 (0.74%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 42 (10.40%) SLA
2 2 (0.50%) QA
3 1 (0.25%) Data Quality
3 1 (0.25%) ISO/IEC 27001
System Software
1 155 (38.37%) Active Directory
2 4 (0.99%) VMware Infrastructure
3 2 (0.50%) VMware ESXi
4 1 (0.25%) Hyper-V
4 1 (0.25%) XenApp
4 1 (0.25%) Terminal Services
Systems Management
1 5 (1.24%) OpenView
2 3 (0.74%) SCCM
3 2 (0.50%) Systems Management Server (SMS)
4 1 (0.25%) EMC NetWorker
4 1 (0.25%) Cacti
4 1 (0.25%) Backup Exec
4 1 (0.25%) Nagios
4 1 (0.25%) Norton AntiVirus
4 1 (0.25%) Legato
4 1 (0.25%) Cisco Prime
4 1 (0.25%) Opsview
Vendors
1 151 (37.38%) Microsoft
2 60 (14.85%) Citrix
3 22 (5.45%) Adobe
4 19 (4.70%) HP
5 17 (4.21%) Cisco
6 13 (3.22%) VMware
7 11 (2.72%) Lotus
8 10 (2.48%) Remedy
9 8 (1.98%) Reuters
10 7 (1.73%) Oracle
11 6 (1.49%) Bloomberg
11 6 (1.49%) CQG
12 4 (0.99%) Altiris
13 3 (0.74%) SAP
14 2 (0.50%) Palantir
14 2 (0.50%) Cognos
14 2 (0.50%) Apple
14 2 (0.50%) CA
14 2 (0.50%) CommVault
14 2 (0.50%) Novell
Kent
ReThink Recruitment
Rate: £100.00 - £110.00 per day
Posted: 9 hours ago
Salisbury, Wiltshire
SmartSourcing plc
Posted: 5 days ago
Buckinghamshire
Experis Ltd
Rate: £16.00 - £16.28 per hour
Posted: 5 days ago
Reading, Berkshire
Connectus
Rate: £9.5 - £11.5 per hour
Posted: 6 days ago
Kent
Interquest - Sand Resources
Rate: £8 - £8.50 per hour
Posted: 6 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: 14 days ago
Spalding
Quantica Technology - London
Rate: £8 - £9 per hour
Posted: 15 days ago
Cardiff
Hays IT - Uk Posting account
Rate: £12.00 per hour
Posted: 20 days ago