The statistics below represent IT contracts advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Help Desk Support
UK
Rank 500 528 442
Rank change year-on-year
+28 -86
Contract jobs requiring a Help Desk Support 108 100 169
As % of all contract IT jobs located in the UK 0.24% 0.19% 0.32%
As % of the Job Titles category 0.25% 0.20% 0.34%
Number of daily rates quoted 53 38 63
Median daily rate £155 £140 £135
Median daily rate % change year-on-year
+10.71% +3.70%
90% offered a daily rate of more than £108 £88 £108
10% offered a daily rate of more than £190 £260 £197
UK excluding London median daily rate £130 £145 £135
% change year-on-year
-10.34% +7.40%
Number of hourly rates quoted 21 44 66
Median hourly rate £14.00 £12.30 £12.50
Median hourly rate % change year-on-year
+13.82% -1.60%
90% offered a hourly rate of more than £10.00 £8.78 £8.84
10% offered a hourly rate of more than £16.00 £16.50 £17.50
UK excluding London median hourly rate £14.00 £12.00 £12.25
% change year-on-year
+16.66% -2.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
43026 49406 49767
As % of all contract IT jobs located in the UK 94.75% 94.99% 94.79%
Number of daily rates quoted 28072 31841 30661
Median daily rate £425 £414 £400
Median daily rate % change year-on-year
+2.65% +3.50%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1547 1650 1932
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.23 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £50.00 £40.00
UK excluding London median hourly rate £17.50 £18.00 £17.00
% change year-on-year
-2.77% +5.88%

Help Desk Support
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 24 February 2017.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 97 £158 +6.77% 28
London +24 33 £175 +34.61% 8
South East +14 16 £125 -51.92% 8
South West +28 15 £170 -
Yorkshire +25 11 £130 -62.85% 1
West Midlands +19 11 £116 +1.08% 1
City of London +2 9 £175 +34.61% 1
West Yorkshire +25 8 £130 -46.93%
Leeds +11 7 £130 -46.93%
Buckinghamshire -2 7 - - 2
Edinburgh +27 6 £115 -
Scotland +27 6 £115 +32.18%
Warwickshire +5 6 £108 -6.52%
East of England -4 6 £163 +12.06% 2
Warwick +6 5 £108 -6.52%
Essex -4 5 £155 -
Bristol - 5 - -
Wiltshire - 5 - -
Swindon - 5 - -
Surrey +9 4 £125 -39.02% 4
Devon +1 4 £170 -
Coventry - 4 - -
Aylesbury - 4 - -
North West +20 3 £140 -37.77% 5
Exeter -4 3 £170 -
Southend-on-Sea - 3 £155 -
Berkshire - 3 £140 - 1
Milton Keynes 0 2 - - 1
Colchester 0 2 - -
East Midlands -2 2 £100 - 3

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 24 February 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 166 (75.45%) Windows
2 141 (64.09%) Active Directory
3 119 (54.09%) MS Office
4 99 (45.00%) Microsoft
5 92 (41.82%) Windows 7
6 58 (26.36%) MS Excel
7 47 (21.36%) ITIL
8 36 (16.36%) Incident Management
9 35 (15.91%) Citrix
10 28 (12.73%) Blackberry
11 25 (11.36%) WAN
12 24 (10.91%) Apple
12 24 (10.91%) HP
12 24 (10.91%) SLA
13 23 (10.45%) Law
14 22 (10.00%) Windows 10
14 22 (10.00%) Office 365
14 22 (10.00%) Windows 8
14 22 (10.00%) VPN
15 20 (9.09%) Android
16 19 (8.64%) Dell
17 18 (8.18%) Legal
17 18 (8.18%) Finance
18 17 (7.73%) LAN
19 16 (7.27%) Smartphone
20 15 (6.82%) Windows XP
21 14 (6.36%) Wireless
21 14 (6.36%) Toshiba
21 14 (6.36%) RSA SecurID
22 13 (5.91%) Windows Server

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.09%) MS Exchange
2 7 (3.18%) IBM Notes
3 5 (2.27%) Skype for Business
4 2 (0.91%) Blackberry Enterprise Server
5 1 (0.45%) CMS
5 1 (0.45%) Exchange Server 2013
Applications
1 119 (54.09%) MS Office
2 58 (26.36%) MS Excel
3 2 (0.91%) Spreadsheet
4 1 (0.45%) Acrobat
4 1 (0.45%) Mozilla Thunderbird
4 1 (0.45%) MS PowerPoint
Business Applications
1 2 (0.91%) SAP Oil and Gas
2 1 (0.45%) Dynamics CRM
2 1 (0.45%) Dynamics NAV
2 1 (0.45%) Oracle Applications
2 1 (0.45%) Oracle EBS
Cloud Services
1 22 (10.00%) Office 365
2 3 (1.36%) Microsoft Azure
3 2 (0.91%) G Suite
Communications & Networking
1 25 (11.36%) WAN
2 22 (10.00%) VPN
3 17 (7.73%) LAN
4 14 (6.36%) Wireless
5 7 (3.18%) DNS
5 7 (3.18%) TCP/IP
6 6 (2.73%) DHCP
6 6 (2.73%) Internet
7 5 (2.27%) Firewall
8 3 (1.36%) Skype
9 2 (0.91%) LDAP
9 2 (0.91%) Remote Desktop
10 1 (0.45%) Ethernet
10 1 (0.45%) HTTPS
10 1 (0.45%) VoIP
Database & Business Intelligence
1 2 (0.91%) SQL Server
2 1 (0.45%) BusinessObjects
2 1 (0.45%) BusinessObjects Business Intelligence
2 1 (0.45%) Essbase
2 1 (0.45%) MS Access
2 1 (0.45%) Oracle BI EE
Development Applications
1 1 (0.45%) JIRA
General
1 23 (10.45%) Law
2 18 (8.18%) Finance
2 18 (8.18%) Legal
3 8 (3.64%) Telecoms
4 4 (1.82%) Banking
5 3 (1.36%) Advertising
5 3 (1.36%) German Language
5 3 (1.36%) Investment Banking
5 3 (1.36%) Marketing
5 3 (1.36%) Retail
6 2 (0.91%) Electronics
6 2 (0.91%) French Language
6 2 (0.91%) Manufacturing
6 2 (0.91%) Multimedia
7 1 (0.45%) Dutch Language
7 1 (0.45%) Games
7 1 (0.45%) Military
7 1 (0.45%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.45%) J2EE
1 1 (0.45%) SAP Smart Forms
Miscellaneous
1 28 (12.73%) Blackberry
2 16 (7.27%) Smartphone
3 14 (6.36%) RSA SecurID
4 9 (4.09%) Analytical Skills
5 8 (3.64%) iPhone
6 7 (3.18%) NHS
7 6 (2.73%) CMDB
7 6 (2.73%) Data Centre
7 6 (2.73%) EPoS
8 3 (1.36%) iPad
9 2 (0.91%) Client/Server
9 2 (0.91%) Video Conferencing
10 1 (0.45%) Computer Science
10 1 (0.45%) Fat Client
10 1 (0.45%) Mainframe
10 1 (0.45%) Management Information System
10 1 (0.45%) Replication
10 1 (0.45%) Thin Client
10 1 (0.45%) VLE
Operating Systems
1 166 (75.45%) Windows
2 92 (41.82%) Windows 7
3 22 (10.00%) Windows 10
3 22 (10.00%) Windows 8
4 20 (9.09%) Android
5 15 (6.82%) Windows XP
6 13 (5.91%) Windows Server
7 10 (4.55%) Windows Server 2008
8 7 (3.18%) Windows Server 2003
9 6 (2.73%) Windows 2000
10 5 (2.27%) Apple iOS
11 4 (1.82%) Windows Server 2012
12 3 (1.36%) Windows Vista
13 2 (0.91%) Linux
13 2 (0.91%) Mac OS X
14 1 (0.45%) Mac OS
14 1 (0.45%) Windows NT
Processes & Methodologies
1 47 (21.36%) ITIL
2 36 (16.36%) Incident Management
3 12 (5.45%) Service Delivery
4 11 (5.00%) ITSM
5 9 (4.09%) Change Management
6 8 (3.64%) Asset Management
6 8 (3.64%) Coaching
6 8 (3.64%) DNA
6 8 (3.64%) Service Management
7 7 (3.18%) ITIL V3
8 5 (2.27%) Time Management
9 3 (1.36%) ITIL V2
9 3 (1.36%) Network Management
9 3 (1.36%) Software Deployment
9 3 (1.36%) Workflow
10 2 (0.91%) Email Management
10 2 (0.91%) Network Monitoring
10 2 (0.91%) Process Management
10 2 (0.91%) Programme Management
10 2 (0.91%) Software Licensing
Programming Languages
1 1 (0.45%) COBOL
1 1 (0.45%) PowerShell
1 1 (0.45%) SQL
1 1 (0.45%) VB
Qualifications
1 11 (5.00%) MOS
2 5 (2.27%) MCP
3 4 (1.82%) ITIL Certification
4 3 (1.36%) CCNA
4 3 (1.36%) Cisco Certification
4 3 (1.36%) Microsoft Certification
5 2 (0.91%) DBS Check
5 2 (0.91%) Degree
5 2 (0.91%) ITIL Foundation Certificate
5 2 (0.91%) MCITP
5 2 (0.91%) MCSE
5 2 (0.91%) SC Cleared
5 2 (0.91%) Security Cleared
6 1 (0.45%) A+ Certification
6 1 (0.45%) MCSA
Quality Assurance & Compliance
1 24 (10.91%) SLA
2 1 (0.45%) Disclosure Scotland
System Software
1 141 (64.09%) Active Directory
2 5 (2.27%) VMware Infrastructure
3 2 (0.91%) XenApp
4 1 (0.45%) Microsoft Virtual Server
4 1 (0.45%) Terminal Services
4 1 (0.45%) Virtual Servers
Systems Management
1 6 (2.73%) SCCM
2 1 (0.45%) BMC Marimba
2 1 (0.45%) DameWare
Vendors
1 99 (45.00%) Microsoft
2 35 (15.91%) Citrix
3 24 (10.91%) Apple
3 24 (10.91%) HP
4 19 (8.64%) Dell
5 14 (6.36%) Toshiba
6 7 (3.18%) Lotus
6 7 (3.18%) VMware
7 5 (2.27%) SAP
7 5 (2.27%) ServiceNow
8 4 (1.82%) Cisco
8 4 (1.82%) Sophos
9 3 (1.36%) Adobe
9 3 (1.36%) Google
9 3 (1.36%) LANDesk
9 3 (1.36%) Remedy
10 2 (0.91%) Aruba
10 2 (0.91%) IBM
10 2 (0.91%) Mitel
11 1 (0.45%) MobileIron
Bracknell, Berkshire
TEKsystems
Rate: £100 per day
Posted: 3 hours ago
Doncaster, South Yorkshire
Senitor Associates
Rate: £8 - £13 per hour
Posted: Yesterday
Manchester, Lancashire
Searchability
Rate: £11 - £14 per hour
Posted: 4 days ago