The statistics below represent IT contracts advertised across the UK that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 513 538 421
Rank change year-on-year
+25 -117
Contract jobs requiring a Help Desk Support 135 122 217
As % of all contract IT jobs located in the UK 0.25% 0.21% 0.38%
As % of the Job Titles category 0.27% 0.22% 0.41%
Number of daily rates quoted 55 44 94
Median daily rate £135 £155 £130
Median daily rate % change year-on-year
-12.90% +19.23%
90% offered a daily rate of more than £100 £102 £96
10% offered a daily rate of more than £260 £274 £190
UK excluding London median daily rate £139 £160 £113
% change year-on-year
-13.28% +42.22%
Number of hourly rates quoted 59 58 73
Median hourly rate £12.50 £12.50 £12.50
90% offered a hourly rate of more than £10.00 £9.00 £10.00
10% offered a hourly rate of more than £16.50 £19.60 £17.00
UK excluding London median hourly rate £13.68 £12.50 £12.00
% change year-on-year
+9.44% +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50559 55175 53302
As % of all contract IT jobs located in the UK 94.62% 94.96% 93.13%
Number of daily rates quoted 33062 35242 32521
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1693 2081 2120
Median hourly rate £16.50 £17.37 £16.50
Median hourly rate % change year-on-year
-5.00% +5.27%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Help Desk Support
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 28 September 2016.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 28 September 2016.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 131 £138 -11.29% 24
London -12 40 £129 -14.16% 3
East of England +10 22 £159 +47.67% 6
South East +6 22 £150 -9.09% 8
Essex +18 17 £250 - 3
Colchester +2 16 - - 1
North West +21 13 £129 -14.16% 4
Yorkshire +15 12 £100 -65.51% 1
Surrey +12 10 £128 -20.31% 2
West Midlands -18 10 £135 -28.94%
City of London +21 8 £145 -27.95%
Manchester -5 8 £114 -24.16% 4
South West +16 7 £173 - 2
West Yorkshire +18 6 £100 -65.51% 1
Buckinghamshire +29 5 - -
East Midlands -3 5 £388 -
Nottinghamshire -15 5 £388 -
Leeds +9 4 £100 -65.51%
Hertfordshire +2 4 - - 2
Warwick +1 4 £135 -28.94%
Bromley +1 4 - -
Warwickshire 0 4 £135 -32.50%
Nottingham -15 4 £388 -
Scotland +3 3 £85 -
Oxfordshire -13 3 £175 -12.50% 2
Bristol - 3 £185 - 1
Edinburgh - 3 £85 -
Leatherhead - 3 £135 -
Somerset +24 2 £150 -
Hampshire +13 2 - - 2

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 September 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 171 (66.28%) Windows
2 129 (50.00%) Active Directory
3 112 (43.41%) Microsoft
3 112 (43.41%) MS Office
4 95 (36.82%) Windows 7
5 72 (27.91%) MS Excel
6 60 (23.26%) ITIL
7 52 (20.16%) Citrix
8 50 (19.38%) Windows 8
9 48 (18.60%) Incident Management
10 38 (14.73%) Windows XP
11 22 (8.53%) SLA
12 21 (8.14%) MS Exchange
12 21 (8.14%) Office 365
13 20 (7.75%) TCP/IP
14 19 (7.36%) Finance
14 19 (7.36%) Windows Server
15 18 (6.98%) Blackberry
15 18 (6.98%) Windows Server 2008
16 14 (5.43%) Service Management
17 13 (5.04%) Internet
17 13 (5.04%) Remedy
18 12 (4.65%) DNS
18 12 (4.65%) LAN
19 10 (3.88%) ServiceNow
19 10 (3.88%) WAN
19 10 (3.88%) Cisco
19 10 (3.88%) Windows Server 2003
20 9 (3.49%) Service Delivery
20 9 (3.49%) HP

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.14%) MS Exchange
2 8 (3.10%) IBM Notes
3 7 (2.71%) Blackberry Enterprise Server
3 7 (2.71%) Exchange Server 2003
4 4 (1.55%) SharePoint
5 3 (1.16%) Exchange Server 2010
5 3 (1.16%) Skype for Business
6 2 (0.78%) Exchange Server 2013
6 2 (0.78%) IBM Domino
6 2 (0.78%) SharePoint 2010
7 1 (0.39%) BizTalk Server
Applications
1 112 (43.41%) MS Office
2 72 (27.91%) MS Excel
3 6 (2.33%) Spreadsheet
4 3 (1.16%) Acrobat
5 1 (0.39%) MS Visio
Business Applications
1 3 (1.16%) Dynamics CRM
2 1 (0.39%) assyst
2 1 (0.39%) Dynamics GP
Cloud Services
1 21 (8.14%) Office 365
2 1 (0.39%) Microsoft Azure
2 1 (0.39%) Yammer
Communications & Networking
1 20 (7.75%) TCP/IP
2 13 (5.04%) Internet
3 12 (4.65%) DNS
3 12 (4.65%) LAN
4 10 (3.88%) WAN
5 5 (1.94%) VPN
6 4 (1.55%) DHCP
6 4 (1.55%) Ethernet
7 3 (1.16%) SAN
8 2 (0.78%) Firewall
9 1 (0.39%) ADSL
9 1 (0.39%) HTTPS
9 1 (0.39%) IP Telephony
9 1 (0.39%) ISDN
9 1 (0.39%) PSTN
9 1 (0.39%) VoIP
Database & Business Intelligence
1 2 (0.78%) Essbase
1 2 (0.78%) MS Access
2 1 (0.39%) DB2
2 1 (0.39%) EDMS
2 1 (0.39%) GIS
2 1 (0.39%) SQL Server
General
1 19 (7.36%) Finance
2 7 (2.71%) Retail
3 6 (2.33%) Advertising
4 4 (1.55%) Banking
4 4 (1.55%) Cantonese Language
4 4 (1.55%) Mandarin Language
4 4 (1.55%) Telecoms
5 3 (1.16%) Investment Banking
6 2 (0.78%) Automotive
6 2 (0.78%) Marketing
7 1 (0.39%) Aerospace
7 1 (0.39%) French Language
7 1 (0.39%) Italian Language
7 1 (0.39%) Law
7 1 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 3 (1.16%) J2EE
2 2 (0.78%) COM
Miscellaneous
1 18 (6.98%) Blackberry
2 5 (1.94%) Computer Science
3 4 (1.55%) Mainframe
3 4 (1.55%) NHS
4 3 (1.16%) Client/Server
4 3 (1.16%) iPad
4 3 (1.16%) Smartphone
5 2 (0.78%) Data Centre
5 2 (0.78%) Driving Licence
5 2 (0.78%) Enterprise Software
6 1 (0.39%) Analytical Skills
6 1 (0.39%) Clustering
6 1 (0.39%) CMDB
6 1 (0.39%) Data Protection Act
6 1 (0.39%) EPoS
6 1 (0.39%) iPhone
6 1 (0.39%) LLPG
6 1 (0.39%) Replication
6 1 (0.39%) RIA
6 1 (0.39%) Video Conferencing
Operating Systems
1 171 (66.28%) Windows
2 95 (36.82%) Windows 7
3 50 (19.38%) Windows 8
4 38 (14.73%) Windows XP
5 19 (7.36%) Windows Server
6 18 (6.98%) Windows Server 2008
7 10 (3.88%) Windows Server 2003
8 8 (3.10%) Windows 10
8 8 (3.10%) Windows Server 2012
9 6 (2.33%) Windows 2000
10 5 (1.94%) Apple iOS
10 5 (1.94%) Windows NT
11 4 (1.55%) Android
11 4 (1.55%) Unix
12 3 (1.16%) Windows Vista
13 2 (0.78%) Linux
14 1 (0.39%) Mac OS X
14 1 (0.39%) Windows 2000 Server
Processes & Methodologies
1 60 (23.26%) ITIL
2 48 (18.60%) Incident Management
3 14 (5.43%) Service Management
4 9 (3.49%) Service Delivery
4 9 (3.49%) Time Management
5 8 (3.10%) ITSM
6 7 (2.71%) Asset Management
7 5 (1.94%) CRM
8 4 (1.55%) Change Management
8 4 (1.55%) High Availability
8 4 (1.55%) Software Licensing
9 3 (1.16%) Business Analysis
9 3 (1.16%) Continuous Improvement
9 3 (1.16%) Data Analysis
9 3 (1.16%) ITIL V2
9 3 (1.16%) Network Management
9 3 (1.16%) Release Management
9 3 (1.16%) Wealth Management
10 2 (0.78%) Problem Management
10 2 (0.78%) Process Improvement
Programming Languages
1 2 (0.78%) COBOL
1 2 (0.78%) VB
2 1 (0.39%) C
2 1 (0.39%) PowerShell
Qualifications
1 9 (3.49%) Degree
2 8 (3.10%) Microsoft Certification
3 6 (2.33%) ITIL Certification
4 4 (1.55%) MOS
5 3 (1.16%) ITIL Foundation Certificate
6 2 (0.78%) MCITP
6 2 (0.78%) MCP
6 2 (0.78%) MCSE
6 2 (0.78%) SC Cleared
6 2 (0.78%) Security Cleared
7 1 (0.39%) A+ Certification
7 1 (0.39%) BPSS Clearance
7 1 (0.39%) CCNA
7 1 (0.39%) Cisco Certification
7 1 (0.39%) MCTS
Quality Assurance & Compliance
1 22 (8.53%) SLA
System Software
1 129 (50.00%) Active Directory
2 4 (1.55%) VMware Infrastructure
3 2 (0.78%) Terminal Services
4 1 (0.39%) Microsoft App-V
4 1 (0.39%) Samba
Systems Management
1 6 (2.33%) SCCM
2 3 (1.16%) BMC Marimba
2 3 (1.16%) DameWare
2 3 (1.16%) WSUS
3 2 (0.78%) Symantec Endpoint Protection
4 1 (0.39%) Backup Exec
4 1 (0.39%) Casper Suite
4 1 (0.39%) Malwarebytes
4 1 (0.39%) McAfee ePO
4 1 (0.39%) Norton AntiVirus
4 1 (0.39%) Unicenter
Vendors
1 112 (43.41%) Microsoft
2 52 (20.16%) Citrix
3 13 (5.04%) Remedy
4 10 (3.88%) Cisco
4 10 (3.88%) ServiceNow
5 9 (3.49%) HP
6 8 (3.10%) Lotus
7 7 (2.71%) SAP
8 6 (2.33%) Apple
9 5 (1.94%) Intel Security
9 5 (1.94%) VMware
10 4 (1.55%) LANDesk
11 3 (1.16%) Adobe
11 3 (1.16%) Avaya
11 3 (1.16%) BMC
11 3 (1.16%) Mitel
11 3 (1.16%) PeopleSoft
11 3 (1.16%) Symantec
12 2 (0.78%) EMC
12 2 (0.78%) Sun
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
London
Senitor Associates
Rate: £130 - £160 per day
Posted: 5 days ago
Gloucestershire
CPS Group Limited
Rate: £9 - £15 per hour
Posted: 19 days ago