The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 446 404 415
Rank change year-on-year
-42 +11
Contract jobs requiring a Help Desk Support 163 168 129
As % of all contract IT jobs located in the UK 0.29% 0.33% 0.26%
As % of the Job Titles category 0.32% 0.35% 0.28%
Number of daily rates quoted 64 53 33
Average daily rate
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£130 £130 £130
90% offered a daily rate of more than £98 £100 £100
10% offered a daily rate of more than £169 £196 £200
UK excluding London average daily rate £115 £128 £110
% change year-on-year
-9.80% +15.90%
Number of hourly rates quoted 63 59 56
Average hourly rate £12.00 £12.07 £12.00
Average hourly rate % change year-on-year
-0.53% +0.54%
90% offered a hourly rate of more than £9.60 £10.00 £9.00
10% offered a hourly rate of more than £14.90 £16.55 £18.34
UK excluding London average hourly rate £12.00 £12.00 £12.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50785 47790 46152
As % of all contract IT jobs located in the UK 91.81% 92.47% 92.96%
Number of daily rates quoted 32295 28808 26045
Average daily rate £400 £400 £380
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2049 2106 2641
Average hourly rate £16.00 £17.50 £18.50
Average hourly rate % change year-on-year
-8.57% -5.40%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.64 £37.50 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 18 December 2014.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 18 December 2014.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 151 £135 -1.81% 15
London +23 45 £140 -6.66% 7
South East -52 37 £139 +4.71% 2
South West -28 21 £115 -30.30% 1
Yorkshire -9 18 £70 -41.87% 1
City of London +14 11 £154 +23.00% 1
Bristol -7 11 £100 -41.17%
Buckinghamshire -17 11 £150 +57.89% 1
Milton Keynes -19 10 £150 +71.42%
West Midlands +2 9 £100 -16.66%
West Yorkshire -9 9 £70 -41.87%
Leeds -4 8 £70 -
North West -11 8 £115 - 3
East of England -11 7 £170 +70.00% 2
Hampshire -18 7 £150 -15.49%
Surrey -9 6 £150 -25.92% 1
Berkshire -1 5 £115 -14.81%
Reading +19 4 £115 -14.81%
East Midlands +9 4 £190 -
Cardiff -9 4 £150 -
Scotland -12 4 - -
South Wales -14 4 £150 -
Wales -20 4 £150 -
Cheshire +7 3 £120 -
East Sussex -1 3 £110 -
Brighton -2 3 £110 -
Manchester -14 3 - - 3
Gloucestershire -18 3 - -
Oxfordshire -28 3 - -
Birmingham - 3 £105 -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 232 (72.05%) Windows
2 127 (39.44%) Active Directory
3 126 (39.13%) MS Office
4 112 (34.78%) Windows 7
5 110 (34.16%) Microsoft
6 76 (23.60%) MS Excel
7 67 (20.81%) Windows XP
8 65 (20.19%) ITIL
9 64 (19.88%) Citrix
10 39 (12.11%) Windows Server 2003
11 36 (11.18%) Windows Server 2008
12 34 (10.56%) Blackberry
13 28 (8.70%) Finance
13 28 (8.70%) SLA
14 24 (7.45%) MS Exchange
15 22 (6.83%) Microsoft Certification
16 21 (6.52%) Internet
16 21 (6.52%) SharePoint
16 21 (6.52%) MCP
16 21 (6.52%) Law
16 21 (6.52%) Windows Vista
16 21 (6.52%) Security Cleared
17 19 (5.90%) LAN
18 15 (4.66%) WAN
18 15 (4.66%) A+ Certification
18 15 (4.66%) Service Management
19 14 (4.35%) SC Cleared
19 14 (4.35%) WorkSite
20 13 (4.04%) Wireless
21 12 (3.73%) VMware

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (7.45%) MS Exchange
2 21 (6.52%) SharePoint
3 14 (4.35%) WorkSite
4 9 (2.80%) Exchange Server 2010
5 8 (2.48%) IBM Notes
6 5 (1.55%) Blackberry Enterprise Server
7 4 (1.24%) Exchange Server 2003
8 1 (0.31%) Lync
8 1 (0.31%) IIS
Applications
1 126 (39.13%) MS Office
2 76 (23.60%) MS Excel
3 8 (2.48%) MS PowerPoint
4 4 (1.24%) MS Project
4 4 (1.24%) MS Visio
5 3 (0.93%) Spreadsheet
5 3 (0.93%) Acrobat
Business Applications
1 2 (0.62%) Oracle EBS R12
2 1 (0.31%) assyst
2 1 (0.31%) SAP Oil and Gas
2 1 (0.31%) Oracle iProcurement
2 1 (0.31%) Eikon
2 1 (0.31%) Oracle Financials
2 1 (0.31%) Agresso
2 1 (0.31%) Oracle Applications
2 1 (0.31%) Oracle EBS
2 1 (0.31%) SAP FI
Cloud Services
1 3 (0.93%) SaaS
1 3 (0.93%) Office 365
2 1 (0.31%) Google Apps
Communications & Networking
1 21 (6.52%) Internet
2 19 (5.90%) LAN
3 15 (4.66%) WAN
4 13 (4.04%) Wireless
5 12 (3.73%) TCP/IP
5 12 (3.73%) DHCP
6 11 (3.42%) VPN
7 10 (3.11%) DNS
7 10 (3.11%) FTP
8 8 (2.48%) VoIP
9 6 (1.86%) Intranet
10 1 (0.31%) IP Telephony
10 1 (0.31%) Wireshark
10 1 (0.31%) Network Security
10 1 (0.31%) Ethernet
10 1 (0.31%) WLAN
Database & Business Intelligence
1 3 (0.93%) Oracle Database
2 1 (0.31%) MS Access
2 1 (0.31%) SQL Server
2 1 (0.31%) Oracle Reports
General
1 28 (8.70%) Finance
2 21 (6.52%) Law
3 11 (3.42%) Legal
4 6 (1.86%) Telecoms
5 5 (1.55%) French Language
6 4 (1.24%) Military
6 4 (1.24%) Manufacturing
6 4 (1.24%) Spanish Language
7 3 (0.93%) Banking
7 3 (0.93%) German Language
7 3 (0.93%) Portuguese Language
8 2 (0.62%) Norwegian Language
8 2 (0.62%) Swedish Language
8 2 (0.62%) Local Government
8 2 (0.62%) Mandarin Language
8 2 (0.62%) Cantonese Language
8 2 (0.62%) Dutch Language
8 2 (0.62%) Retail
9 1 (0.31%) Marketing
9 1 (0.31%) General Ledger
Libraries, Frameworks & Software Standards
1 1 (0.31%) ASP.NET Web Forms
1 1 (0.31%) .NET
Miscellaneous
1 34 (10.56%) Blackberry
2 11 (3.42%) Smartphone
3 10 (3.11%) Smartcard
3 10 (3.11%) Thin Client
3 10 (3.11%) Fat Client
4 8 (2.48%) Management Information System
5 7 (2.17%) Analytical Skills
6 6 (1.86%) iPad
6 6 (1.86%) PDA
7 4 (1.24%) NHS
7 4 (1.24%) iPhone
8 2 (0.62%) Handset
8 2 (0.62%) Visualisation
8 2 (0.62%) Statistics
9 1 (0.31%) Data Protection Act
9 1 (0.31%) Mathematics
9 1 (0.31%) Computer Science
9 1 (0.31%) Video Conferencing
9 1 (0.31%) Mobile Computing
9 1 (0.31%) AS400
Operating Systems
1 232 (72.05%) Windows
2 112 (34.78%) Windows 7
3 67 (20.81%) Windows XP
4 39 (12.11%) Windows Server 2003
5 36 (11.18%) Windows Server 2008
6 21 (6.52%) Windows Vista
7 11 (3.42%) Windows 2000
8 9 (2.80%) Windows 8
9 6 (1.86%) Windows Server 2012
9 6 (1.86%) Windows 2000 Server
10 4 (1.24%) Mac OS
11 3 (0.93%) Android
11 3 (0.93%) AIX
12 1 (0.31%) Windows Mobile
12 1 (0.31%) Windows NT
12 1 (0.31%) Linux
Processes & Methodologies
1 65 (20.19%) ITIL
2 15 (4.66%) Service Management
3 11 (3.42%) Incident Management
4 10 (3.11%) Problem Management
5 9 (2.80%) Service Delivery
6 6 (1.86%) Network Monitoring
7 5 (1.55%) Software Deployment
7 5 (1.55%) Service Desk Management
7 5 (1.55%) Migration
8 4 (1.24%) CAD
8 4 (1.24%) Change Management
8 4 (1.24%) ITSM
8 4 (1.24%) ERP
8 4 (1.24%) Mentoring
8 4 (1.24%) Asset Management
9 3 (0.93%) Disaster Recovery
10 2 (0.62%) CAE
10 2 (0.62%) PLM
10 2 (0.62%) CRM
10 2 (0.62%) Software Distribution
Programming Languages
1 3 (0.93%) SQL
2 2 (0.62%) VBA
2 2 (0.62%) C
3 1 (0.31%) PowerShell
Qualifications
1 22 (6.83%) Microsoft Certification
2 21 (6.52%) MCP
2 21 (6.52%) Security Cleared
3 15 (4.66%) A+ Certification
4 14 (4.35%) SC Cleared
5 12 (3.73%) MCDST
6 11 (3.42%) Degree
7 10 (3.11%) MCSE
7 10 (3.11%) MCITP
8 9 (2.80%) DV Cleared
9 4 (1.24%) ITIL Certification
10 2 (0.62%) Cisco Certification
10 2 (0.62%) CCNA
10 2 (0.62%) MOS
11 1 (0.31%) BC Cleared
11 1 (0.31%) ITIL Foundation Certificate
11 1 (0.31%) HND
Quality Assurance & Compliance
1 28 (8.70%) SLA
2 3 (0.93%) ISO/IEC 20000
3 1 (0.31%) QA
System Software
1 127 (39.44%) Active Directory
2 7 (2.17%) VMware Infrastructure
3 5 (1.55%) Terminal Services
4 3 (0.93%) Firmware
5 1 (0.31%) VMware ESXi
Systems Management
1 6 (1.86%) SCCM
2 3 (0.93%) SCSM
2 3 (0.93%) Tivoli
3 1 (0.31%) Cisco Prime
3 1 (0.31%) Symantec Endpoint Protection
3 1 (0.31%) Unicenter
3 1 (0.31%) Norton AntiVirus
Vendors
1 110 (34.16%) Microsoft
2 64 (19.88%) Citrix
3 12 (3.73%) VMware
3 12 (3.73%) Reuters
3 12 (3.73%) Bloomberg
4 10 (3.11%) CQG
5 8 (2.48%) Oracle
5 8 (2.48%) Lotus
5 8 (2.48%) Altiris
6 7 (2.17%) Cisco
6 7 (2.17%) HP
6 7 (2.17%) Remedy
7 4 (1.24%) Apple
7 4 (1.24%) Adobe
7 4 (1.24%) SAP
7 4 (1.24%) LANDesk
8 3 (0.93%) Mitel
8 3 (0.93%) Intel
8 3 (0.93%) Interwoven
8 3 (0.93%) Avaya
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