The first table below looks at the demand for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 401 401 396
Rank change year-on-year
0 -5
Contract jobs requiring a Help Desk Support 200 150 195
As % of all contract IT jobs located in the UK 0.36% 0.31% 0.32%
As % of the Job Titles category 0.39% 0.33% 0.35%
Number of daily rates quoted 58 31 52
Average daily rate £125 £100 £138
Average daily rate % change year-on-year
+25.00% -27.27%
90% offered a daily rate of more than £99 £90 £110
10% offered a daily rate of more than £185 £139 £265
UK excluding London average daily rate £125 £100 £138
% change year-on-year
+25.00% -27.27%
Number of hourly rates quoted 67 53 78
Average hourly rate £12.50 £11.50 £12.50
Average hourly rate % change year-on-year
+8.69% -8.00%
90% offered a hourly rate of more than £10.00 £9.00 £8.87
10% offered a hourly rate of more than £17.50 £14.60 £16.05
UK excluding London average hourly rate £12.00 £11.25 £11.58
% change year-on-year
+6.66% -2.87%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51854 44815 56131
As % of all contract IT jobs located in the UK 92.21% 92.45% 92.73%
Number of daily rates quoted 31590 25634 30843
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2065 2206 2587
Average hourly rate £17.50 £18.00 £19.00
Average hourly rate % change year-on-year
-2.77% -5.26%
90% offered a hourly rate of more than £11.00 £11.00 £11.21
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 23 April 2014.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 23 April 2014.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -14 178 £124 +23.75% 33
South East +22 62 £125 +2.04% 9
London 0 53 £139 +38.75% 6
West Midlands -13 18 £108 +17.80% 1
Buckinghamshire -3 16 £125 - 3
East of England -41 13 - - 7
Berkshire +10 12 £240 - 2
Hampshire +6 12 £110 - 3
Surrey -4 12 £111 -11.00% 1
Scotland 0 11 £119 -2.26%
Milton Keynes -8 11 £120 - 1
Birmingham -5 10 - - 1
Hertfordshire -2 9 - -
North West -21 9 £120 +20.00% 1
Reading +2 8 £240 - 1
City of London -5 8 £165 +32.00% 1
East Midlands -5 8 - - 4
Yorkshire -41 8 - - 4
Guildford +6 7 - -
South West -19 7 £138 +22.22% 1
South Wales -16 6 £135 +22.72%
Wales -18 6 £135 +22.72%
Edinburgh -21 6 £118 -3.29%
South Yorkshire +9 5 - - 1
Manchester -5 4 £120 +20.00% 1
Cheshire -8 4 £122 -
Essex -17 4 - - 5
East Sussex - 4 - -
Croydon - 4 £136 -
Colchester +1 3 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 23 April 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 206 (63.00%) Windows
2 155 (47.40%) MS Office
3 132 (40.37%) Microsoft
4 129 (39.45%) Active Directory
5 115 (35.17%) Windows 7
6 114 (34.86%) Windows XP
7 95 (29.05%) MS Excel
8 75 (22.94%) ITIL
9 51 (15.60%) Citrix
10 46 (14.07%) Windows Server 2008
11 37 (11.31%) Microsoft Certification
12 32 (9.79%) MCP
13 31 (9.48%) SLA
13 31 (9.48%) Blackberry
14 29 (8.87%) Windows Server 2003
15 28 (8.56%) Finance
16 27 (8.26%) MS Exchange
17 25 (7.65%) MS PowerPoint
18 22 (6.73%) Windows Vista
18 22 (6.73%) MCSE
19 21 (6.42%) A+ Certification
20 19 (5.81%) LAN
21 18 (5.50%) Windows 2000
22 17 (5.20%) VPN
23 16 (4.89%) Adobe
23 16 (4.89%) Security Cleared
24 15 (4.59%) Cisco
25 14 (4.28%) HP
25 14 (4.28%) Reuters
25 14 (4.28%) Internet

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 23 April 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (8.26%) MS Exchange
2 12 (3.67%) SharePoint
3 11 (3.36%) IBM Notes
3 11 (3.36%) Exchange Server 2010
4 9 (2.75%) Blackberry Enterprise Server
5 3 (0.92%) Exchange Server 2003
5 3 (0.92%) SharePoint 2010
6 2 (0.61%) WordPress
6 2 (0.61%) WorkSite
6 2 (0.61%) Exchange Server 2007
6 2 (0.61%) BizTalk Server
7 1 (0.31%) CMS
7 1 (0.31%) Lync
Applications
1 155 (47.40%) MS Office
2 95 (29.05%) MS Excel
3 25 (7.65%) MS PowerPoint
4 10 (3.06%) MS Visio
5 9 (2.75%) Acrobat
6 8 (2.45%) MS Project
7 3 (0.92%) Spreadsheet
Business Applications
1 5 (1.53%) Eikon
2 2 (0.61%) Remedy ITSM
3 1 (0.31%) SAP FI
3 1 (0.31%) SAP HR
3 1 (0.31%) Agresso
3 1 (0.31%) Dynamics GP
3 1 (0.31%) assyst
3 1 (0.31%) SAP CO
3 1 (0.31%) SAP Payroll
3 1 (0.31%) SAP FI/CO
Cloud Services
1 7 (2.14%) Office 365
Communications & Networking
1 19 (5.81%) LAN
2 17 (5.20%) VPN
3 14 (4.28%) Internet
4 12 (3.67%) TCP/IP
5 10 (3.06%) WAN
6 9 (2.75%) Wireless
7 8 (2.45%) Firewall
7 8 (2.45%) DHCP
7 8 (2.45%) DNS
8 5 (1.53%) FTP
9 4 (1.22%) ADSL
10 3 (0.92%) IP Telephony
11 2 (0.61%) Cisco PIX
11 2 (0.61%) VoIP
11 2 (0.61%) SAN
11 2 (0.61%) Intranet
12 1 (0.31%) 3G
12 1 (0.31%) Wi-Fi
12 1 (0.31%) Bluetooth
12 1 (0.31%) GSM
Database & Business Intelligence
1 3 (0.92%) SQL Server
2 1 (0.31%) MS Access
2 1 (0.31%) IDOL
General
1 28 (8.56%) Finance
2 13 (3.98%) Banking
3 10 (3.06%) Legal
4 9 (2.75%) Law
5 7 (2.14%) Retail
6 6 (1.83%) Telecoms
7 3 (0.92%) Investment Banking
7 3 (0.92%) Local Government
7 3 (0.92%) Dutch Language
8 2 (0.61%) French Language
8 2 (0.61%) German Language
8 2 (0.61%) Marketing
8 2 (0.61%) Back Office
8 2 (0.61%) Manufacturing
8 2 (0.61%) Publishing
9 1 (0.31%) Financial Institution
9 1 (0.31%) General Ledger
9 1 (0.31%) Multimedia
9 1 (0.31%) Billing
9 1 (0.31%) Automotive
Libraries, Frameworks & Software Standards
1 1 (0.31%) EDI
Miscellaneous
1 31 (9.48%) Blackberry
2 6 (1.83%) iPhone
3 5 (1.53%) Thin Client
3 5 (1.53%) NHS
3 5 (1.53%) Fat Client
4 4 (1.22%) iPad
4 4 (1.22%) Smartphone
4 4 (1.22%) Management Information System
4 4 (1.22%) EPoS
4 4 (1.22%) EFT
4 4 (1.22%) Smartcard
5 3 (0.92%) Mainframe
5 3 (0.92%) Client/Server
5 3 (0.92%) Computer Science
5 3 (0.92%) Video Conferencing
6 2 (0.61%) Data Protection Act
7 1 (0.31%) Streaming Video
7 1 (0.31%) AS400
7 1 (0.31%) Replication
7 1 (0.31%) IVR
Operating Systems
1 206 (63.00%) Windows
2 115 (35.17%) Windows 7
3 114 (34.86%) Windows XP
4 46 (14.07%) Windows Server 2008
5 29 (8.87%) Windows Server 2003
6 22 (6.73%) Windows Vista
7 18 (5.50%) Windows 2000
8 12 (3.67%) Windows 8
9 8 (2.45%) Windows Server 2012
10 5 (1.53%) Mac OS X
11 3 (0.92%) Apple iOS
12 2 (0.61%) Android
12 2 (0.61%) Windows 2000 Server
12 2 (0.61%) VME
12 2 (0.61%) Windows NT
12 2 (0.61%) NetWare
12 2 (0.61%) Linux
13 1 (0.31%) Windows Mobile
Processes & Methodologies
1 75 (22.94%) ITIL
2 13 (3.98%) Service Management
3 11 (3.36%) Problem Management
4 7 (2.14%) ITSM
5 6 (1.83%) Time Management
5 6 (1.83%) Document Management
5 6 (1.83%) Service Delivery
5 6 (1.83%) ITIL V3
6 5 (1.53%) Data Entry
7 4 (1.22%) Data Protection
7 4 (1.22%) Fault Management
7 4 (1.22%) Incident Management
8 3 (0.92%) Network Monitoring
8 3 (0.92%) Service Desk Management
8 3 (0.92%) ITIL V2
9 2 (0.61%) Change Control
9 2 (0.61%) Release Management
9 2 (0.61%) Data Management
9 2 (0.61%) CRM
9 2 (0.61%) Security Management
Programming Languages
1 5 (1.53%) SQL
2 1 (0.31%) C
Qualifications
1 37 (11.31%) Microsoft Certification
2 32 (9.79%) MCP
3 22 (6.73%) MCSE
4 21 (6.42%) A+ Certification
5 16 (4.89%) Security Cleared
6 13 (3.98%) SC Cleared
7 9 (2.75%) Degree
8 7 (2.14%) MCDST
9 5 (1.53%) MCTS
9 5 (1.53%) MCITP
9 5 (1.53%) DV Cleared
10 3 (0.92%) ITIL Certification
11 2 (0.61%) MCSA
12 1 (0.31%) ECDL
12 1 (0.31%) CNA
12 1 (0.31%) Novell Certification
12 1 (0.31%) RHCE
12 1 (0.31%) MOS
Quality Assurance & Compliance
1 31 (9.48%) SLA
2 2 (0.61%) QA
3 1 (0.31%) ISO/IEC 27001
3 1 (0.31%) Data Quality
System Software
1 129 (39.45%) Active Directory
2 7 (2.14%) VMware Infrastructure
3 4 (1.22%) XenApp
4 3 (0.92%) Terminal Services
5 1 (0.31%) Hyper-V
Systems Management
1 4 (1.22%) SCCM
2 3 (0.92%) Systems Management Server (SMS)
3 2 (0.61%) EMC NetWorker
3 2 (0.61%) Legato
4 1 (0.31%) Norton AntiVirus
4 1 (0.31%) MAILsweeper
4 1 (0.31%) Backup Exec
Vendors
1 132 (40.37%) Microsoft
2 51 (15.60%) Citrix
3 16 (4.89%) Adobe
4 15 (4.59%) Cisco
5 14 (4.28%) HP
5 14 (4.28%) Reuters
6 12 (3.67%) VMware
6 12 (3.67%) Bloomberg
7 11 (3.36%) Lotus
8 9 (2.75%) Remedy
9 7 (2.14%) Apple
10 6 (1.83%) CQG
11 5 (1.53%) Novell
11 5 (1.53%) Fidessa
11 5 (1.53%) Altiris
12 4 (1.22%) Oracle
12 4 (1.22%) SAP
13 3 (0.92%) Symantec
13 3 (0.92%) Dell
13 3 (0.92%) Kofax
Winchester, Hampshire
Experis IT
Rate: £8.68 per hour
Posted: 17 hours ago
Basildon, Essex
Skye Recruitment
Posted: 18 hours ago
Yorkshire
Eden Brown
Rate: £11.00 - £13.50 per hour
Posted: Yesterday
Basildon, Essex
Skye Group
Rate: From £12 to £13 per hour
Posted: Yesterday
Milton Keynes, Buckinghamshire
LA International
Rate: Market Rates Apply
Posted: Yesterday
Basildon, Essex
Skye Recruitment
Posted: Yesterday
Hampshire
Nicoll Curtin
Rate: £9 - £11 per hour
Posted: 16 days ago
Leeds
Hays IT - Uk Posting account
Rate: £11.00 - £13.00 per hour
Posted: 23 days ago
Wokingham
Premier Group
Rate: £18000 - £23000 per annum
Posted: 27 days ago
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £140 per day direct - no agency margin.
Posted: 27 days ago