The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 5 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 516 406 442
Rank change year-on-year
-110 +36
Contract jobs requiring a Help Desk Support 108 193 148
As % of all contract IT jobs located in the UK 0.19% 0.35% 0.28%
As % of the Job Titles category 0.20% 0.38% 0.31%
Number of daily rates quoted 44 70 41
Average daily rate
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£149 £125 £113
Average daily rate % change year-on-year
+19.20% +11.11%
90% offered a daily rate of more than £100 £96 £90
10% offered a daily rate of more than £200 £185 £175
UK excluding London average daily rate £148 £119 £102
% change year-on-year
+24.63% +16.42%
Number of hourly rates quoted 45 79 66
Average hourly rate £13.23 £14.00 £12.88
Average hourly rate % change year-on-year
-5.53% +8.73%
90% offered a hourly rate of more than £9.50 £9.40 £9.00
10% offered a hourly rate of more than £16.50 £17.50 £19.75
UK excluding London average hourly rate £13.23 £14.00 £11.75
% change year-on-year
-5.53% +19.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53473 51353 48123
As % of all contract IT jobs located in the UK 92.48% 92.45% 92.58%
Number of daily rates quoted 33986 31093 28245
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £230
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1969 2035 2149
Average hourly rate £16.83 £16.50 £17.50
Average hourly rate % change year-on-year
+1.96% -5.71%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 5 August 2015.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 5 August 2015.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 5 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -82 97 £150 +20.00% 23
London +18 42 £150 -6.97% 4
South East -69 22 £148 +23.33% 9
East of England +5 11 £140 -9.67% 3
City of London -1 10 £128 -21.53% 1
Scotland +3 7 £140 +47.36%
Berkshire +2 6 £165 -47.20%
Hertfordshire -1 6 - - 1
East Midlands -9 6 - -
West Sussex -24 6 £188 +50.00% 1
North West -29 6 £160 +48.83% 2
Crawley -13 5 £175 +45.83%
West Midlands -12 4 £210 +40.00%
Lincolnshire +5 3 - -
Colchester +5 3 - - 1
Spalding -3 3 - -
Milton Keynes -4 3 £147 -
Reading -7 3 - -
Manchester -8 3 - - 1
East Sussex -11 3 - - 2
Essex -14 3 - - 1
Buckinghamshire -17 3 £147 +12.69% 1
Aberdeen - 3 £140 -
St Albans - 3 - -
Lewes +8 2 - -
Bromley -1 2 - -
Birmingham -2 2 - -
South Yorkshire -8 2 - - 2
South West -11 2 - - 3
Tyne and Wear -15 2 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 5 August 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 129 (64.82%) Windows
2 107 (53.77%) Active Directory
3 90 (45.23%) MS Office
4 75 (37.69%) Microsoft
5 71 (35.68%) Windows 7
6 58 (29.15%) ITIL
7 54 (27.14%) MS Excel
7 54 (27.14%) Citrix
8 43 (21.61%) Windows XP
9 33 (16.58%) Windows Server 2008
10 32 (16.08%) Blackberry
10 32 (16.08%) HP
11 27 (13.57%) Windows Server 2003
12 26 (13.07%) MS Exchange
13 25 (12.56%) TCP/IP
13 25 (12.56%) Windows Server 2012
14 24 (12.06%) VMware
15 23 (11.56%) Microsoft Certification
16 19 (9.55%) DNS
16 19 (9.55%) Finance
17 18 (9.05%) Apple
17 18 (9.05%) DHCP
17 18 (9.05%) SCCM
18 16 (8.04%) Windows 8
18 16 (8.04%) Office 365
18 16 (8.04%) Dell
19 15 (7.54%) CCNA
19 15 (7.54%) Cisco Certification
19 15 (7.54%) MCP
19 15 (7.54%) Windows 2000 Server

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 5 August 2015, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (13.07%) MS Exchange
2 11 (5.53%) Blackberry Enterprise Server
2 11 (5.53%) Exchange Server 2010
3 9 (4.52%) SharePoint
4 5 (2.51%) Exchange Server 2007
5 3 (1.51%) Lync
6 2 (1.01%) Exchange Server 2013
7 1 (0.50%) IIS
7 1 (0.50%) IBM Notes
7 1 (0.50%) Lotus Domino
7 1 (0.50%) Exchange Server 2003
7 1 (0.50%) WorkSite
Applications
1 90 (45.23%) MS Office
2 54 (27.14%) MS Excel
3 13 (6.53%) MS PowerPoint
4 1 (0.50%) Spreadsheet
4 1 (0.50%) MS Visio
4 1 (0.50%) Acrobat
Business Applications
1 2 (1.01%) assyst
2 1 (0.50%) SAP Business One
2 1 (0.50%) Oracle EBS R12
2 1 (0.50%) Oracle iProcurement
2 1 (0.50%) Oracle 11i
Cloud Services
1 16 (8.04%) Office 365
2 1 (0.50%) SaaS
Communications & Networking
1 25 (12.56%) TCP/IP
2 19 (9.55%) DNS
3 18 (9.05%) DHCP
4 12 (6.03%) WAN
5 11 (5.53%) LAN
6 7 (3.52%) VoIP
7 6 (3.02%) VPN
8 4 (2.01%) Firewall
9 3 (1.51%) PBX
9 3 (1.51%) SAN
9 3 (1.51%) Internet
9 3 (1.51%) Wireless
10 2 (1.01%) Network Security
10 2 (1.01%) Broadband
10 2 (1.01%) Wi-Fi
11 1 (0.50%) ADSL
11 1 (0.50%) Asterisk PBX
11 1 (0.50%) ADSL2+
11 1 (0.50%) DSL
11 1 (0.50%) Intranet
Database & Business Intelligence
1 3 (1.51%) SQL Server
2 2 (1.01%) SQL Server 2005
2 2 (1.01%) SQL Server 2008
3 1 (0.50%) Oracle Database
General
1 19 (9.55%) Finance
2 14 (7.04%) Legal
3 12 (6.03%) Banking
4 10 (5.03%) Investment Banking
5 9 (4.52%) Law
6 6 (3.02%) Retail
7 4 (2.01%) Telecoms
8 3 (1.51%) Portuguese Language
8 3 (1.51%) Manufacturing
9 2 (1.01%) Advertising
10 1 (0.50%) Military
10 1 (0.50%) Front Office
10 1 (0.50%) Back Office
10 1 (0.50%) French Language
10 1 (0.50%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (0.50%) HTML
1 1 (0.50%) CSS
Miscellaneous
1 32 (16.08%) Blackberry
2 8 (4.02%) iPad
3 7 (3.52%) iPhone
4 4 (2.01%) Analytical Skills
4 4 (2.01%) NHS
4 4 (2.01%) Handset
5 3 (1.51%) PDA
5 3 (1.51%) Thin Client
5 3 (1.51%) Fat Client
6 2 (1.01%) Video Conferencing
6 2 (1.01%) Data Integration
6 2 (1.01%) Life Science
6 2 (1.01%) Private Cloud
6 2 (1.01%) Management Information System
6 2 (1.01%) Smartphone
7 1 (0.50%) Statistics
7 1 (0.50%) Mathematics
7 1 (0.50%) Device Driver
7 1 (0.50%) Hedge funds
7 1 (0.50%) Client/Server
Operating Systems
1 129 (64.82%) Windows
2 71 (35.68%) Windows 7
3 43 (21.61%) Windows XP
4 33 (16.58%) Windows Server 2008
5 27 (13.57%) Windows Server 2003
6 25 (12.56%) Windows Server 2012
7 16 (8.04%) Windows 8
8 15 (7.54%) Windows 2000 Server
9 14 (7.04%) Android
10 3 (1.51%) Mac OS X
11 2 (1.01%) Windows 2000
12 1 (0.50%) UNIX
12 1 (0.50%) AIX
12 1 (0.50%) Linux
12 1 (0.50%) Windows Mobile
12 1 (0.50%) Windows Vista
Processes & Methodologies
1 58 (29.15%) ITIL
2 13 (6.53%) Project Management
2 13 (6.53%) Incident Management
3 8 (4.02%) Service Management
4 4 (2.01%) Problem Management
4 4 (2.01%) ITSM
4 4 (2.01%) Workflow
5 3 (1.51%) Migration
5 3 (1.51%) Asset Management
5 3 (1.51%) Software Deployment
5 3 (1.51%) Service Desk Management
6 2 (1.01%) Network Monitoring
6 2 (1.01%) Document Management
6 2 (1.01%) CRM
6 2 (1.01%) Time Management
6 2 (1.01%) Network Management
6 2 (1.01%) ITIL V3
6 2 (1.01%) Continuous Improvement
7 1 (0.50%) Performance Management
7 1 (0.50%) Service Delivery
Programming Languages
1 7 (3.52%) SQL
2 1 (0.50%) VB
2 1 (0.50%) LotusScript
2 1 (0.50%) JavaScript
Qualifications
1 23 (11.56%) Microsoft Certification
2 15 (7.54%) MCP
2 15 (7.54%) CCNA
2 15 (7.54%) Cisco Certification
3 11 (5.53%) MCSE
4 9 (4.52%) A+ Certification
5 8 (4.02%) ITIL Certification
6 5 (2.51%) Degree
7 4 (2.01%) MCSA
7 4 (2.01%) Security Cleared
8 3 (1.51%) MCITP
9 2 (1.01%) ITIL Foundation Certificate
9 2 (1.01%) CCA
9 2 (1.01%) Citrix Certification
9 2 (1.01%) SC Cleared
9 2 (1.01%) DV Cleared
9 2 (1.01%) MCTS
9 2 (1.01%) VMware Certified Professional (VCP)
10 1 (0.50%) MCDST
10 1 (0.50%) NVQ Level 3
Quality Assurance & Compliance
1 12 (6.03%) SLA
2 1 (0.50%) QA
2 1 (0.50%) ISO/IEC 20000
System Software
1 107 (53.77%) Active Directory
2 14 (7.04%) XenApp
3 4 (2.01%) VMware Infrastructure
4 2 (1.01%) Hyper-V
4 2 (1.01%) Terminal Server
5 1 (0.50%) Samba
5 1 (0.50%) vSphere
Systems Management
1 18 (9.05%) SCCM
2 4 (2.01%) SCOM
2 4 (2.01%) Backup Exec
3 3 (1.51%) OVSD
4 1 (0.50%) Tivoli
4 1 (0.50%) Cisco CUCM
4 1 (0.50%) NetVault Backup
Vendors
1 75 (37.69%) Microsoft
2 54 (27.14%) Citrix
3 32 (16.08%) HP
4 24 (12.06%) VMware
5 18 (9.05%) Apple
6 16 (8.04%) Dell
7 14 (7.04%) Cisco
8 6 (3.02%) Remedy
9 5 (2.51%) LANDesk
9 5 (2.51%) Oracle
10 3 (1.51%) CommVault
10 3 (1.51%) Salesforce.com
10 3 (1.51%) Reuters
10 3 (1.51%) Bloomberg
10 3 (1.51%) Symantec
10 3 (1.51%) McAfee
10 3 (1.51%) Sophos
11 2 (1.01%) SAP
11 2 (1.01%) Adobe
12 1 (0.50%) IBM
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