The table below looks at the statistics for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 439 428 412
Rank change year-on-year
-11 -16
Contract jobs requiring a Help Desk Support 170 151 180
As % of all contract IT jobs located in the UK 0.30% 0.29% 0.31%
As % of the Job Titles category 0.33% 0.31% 0.34%
Number of daily rates quoted 68 39 49
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£130 £120 £140
Average daily rate % change year-on-year
+8.33% -14.28%
90% offered a daily rate of more than £95 £90 £100
10% offered a daily rate of more than £190 £171 £275
UK excluding London average daily rate £120 £106 £111
% change year-on-year
+12.94% -4.49%
Number of hourly rates quoted 61 76 68
Average hourly rate £13.35 £12.51 £13.25
Average hourly rate % change year-on-year
+6.71% -5.58%
90% offered a hourly rate of more than £10.00 £9.00 £9.02
10% offered a hourly rate of more than £17.00 £19.50 £20.65
UK excluding London average hourly rate £12.50 £11.50 £13.00
% change year-on-year
+8.69% -11.53%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52093 48868 53723
As % of all contract IT jobs located in the UK 92.10% 92.73% 92.84%
Number of daily rates quoted 31576 29013 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2015 2118 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 29 August 2014.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 29 August 2014.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 158 £130 +4.00% 30
South East +19 66 £130 +22.35% 10
London +6 33 £161 +12.76% 6
West Midlands +1 19 £150 +114.28% 2
West Sussex +13 14 £130 - 2
Buckinghamshire +7 13 £130 - 1
North West -11 13 £114 +14.32% 3
Surrey +2 9 £130 - 2
South West -33 9 £95 - 4
City of London +9 8 £163 +13.63%
Cheshire +3 8 £89 -10.80% 2
Birmingham +3 8 - - 1
Middlesex - 8 £110 -
Yorkshire -7 7 £109 -3.33% 3
Hampshire -15 7 £153 +52.50%
Milton Keynes +1 6 - -
High Wycombe - 6 £130 - 1
Berkshire +11 5 £313 +177.77% 3
East Midlands +4 5 £106 -
Wales -9 5 £135 +28.57%
Worthing - 5 - -
South Yorkshire +4 4 £108 -4.44% 1
Oxfordshire -4 4 - - 1
East Sussex -4 4 - -
Wiltshire -12 4 £95 -
Manchester -17 4 £125 - 1
East of England -30 4 £155 +16.98% 2
Dorset - 4 £123 - 1
Brighton - 4 - -
Coventry - 4 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 231 (63.64%) Windows
2 153 (42.15%) MS Office
3 143 (39.39%) Active Directory
4 127 (34.99%) Microsoft
5 119 (32.78%) Windows XP
6 103 (28.37%) Windows 7
7 91 (25.07%) MS Excel
8 72 (19.83%) ITIL
9 57 (15.70%) Citrix
10 51 (14.05%) Windows Server 2008
11 38 (10.47%) Windows Server 2003
12 36 (9.92%) Finance
13 35 (9.64%) SLA
14 26 (7.16%) Blackberry
15 25 (6.89%) Windows 2000
16 24 (6.61%) LAN
17 22 (6.06%) MS Exchange
18 21 (5.79%) Windows Vista
19 20 (5.51%) Security Cleared
19 20 (5.51%) Microsoft Certification
19 20 (5.51%) Law
20 19 (5.23%) Adobe
20 19 (5.23%) Windows 8
21 17 (4.68%) SC Cleared
21 17 (4.68%) MCP
21 17 (4.68%) Internet
22 15 (4.13%) Service Management
22 15 (4.13%) WAN
22 15 (4.13%) Cisco
23 14 (3.86%) HP

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (6.06%) MS Exchange
2 12 (3.31%) WorkSite
3 10 (2.75%) IBM Notes
4 9 (2.48%) Exchange Server 2010
5 8 (2.20%) SharePoint
6 6 (1.65%) Blackberry Enterprise Server
7 3 (0.83%) Lync
8 1 (0.28%) CMS
8 1 (0.28%) Exchange Server 2000
8 1 (0.28%) SharePoint 2010
Applications
1 153 (42.15%) MS Office
2 91 (25.07%) MS Excel
3 14 (3.86%) MS PowerPoint
4 8 (2.20%) MS Project
4 8 (2.20%) MS Visio
5 7 (1.93%) Acrobat
6 1 (0.28%) Spreadsheet
Business Applications
1 2 (0.55%) Agresso
1 2 (0.55%) Remedy ITSM
1 2 (0.55%) Oracle EBS R12
1 2 (0.55%) Eikon
2 1 (0.28%) Oracle Financials
2 1 (0.28%) Oracle iProcurement
2 1 (0.28%) Cerner Millennium
2 1 (0.28%) SAP HR
2 1 (0.28%) Oracle EBS
2 1 (0.28%) Oracle Applications
2 1 (0.28%) SAP Payroll
2 1 (0.28%) assyst
Cloud Services
1 8 (2.20%) Office 365
2 1 (0.28%) SaaS
Communications & Networking
1 24 (6.61%) LAN
2 17 (4.68%) Internet
3 15 (4.13%) WAN
4 11 (3.03%) TCP/IP
5 10 (2.75%) VPN
6 9 (2.48%) Wireless
7 5 (1.38%) Intranet
8 3 (0.83%) IP Telephony
8 3 (0.83%) DNS
8 3 (0.83%) DHCP
8 3 (0.83%) FTP
8 3 (0.83%) ADSL
9 2 (0.55%) VoIP
9 2 (0.55%) Firewall
10 1 (0.28%) 3G
10 1 (0.28%) Wireshark
10 1 (0.28%) Bluetooth
10 1 (0.28%) Broadband
Database & Business Intelligence
1 5 (1.38%) SQL Server
2 2 (0.55%) MS Access
3 1 (0.28%) Oracle Database
3 1 (0.28%) Oracle Reports
General
1 36 (9.92%) Finance
2 20 (5.51%) Law
3 11 (3.03%) Legal
3 11 (3.03%) Banking
4 4 (1.10%) Retail
4 4 (1.10%) Military
5 3 (0.83%) Telecoms
5 3 (0.83%) Automotive
5 3 (0.83%) Investment Banking
5 3 (0.83%) French Language
6 2 (0.55%) German Language
6 2 (0.55%) Italian Language
6 2 (0.55%) Norwegian Language
6 2 (0.55%) Portuguese Language
6 2 (0.55%) Swedish Language
6 2 (0.55%) Local Government
6 2 (0.55%) Mandarin Language
6 2 (0.55%) Cantonese Language
6 2 (0.55%) Dutch Language
6 2 (0.55%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.28%) .NET
1 1 (0.28%) EDI
1 1 (0.28%) ASP.NET Web Forms
Miscellaneous
1 26 (7.16%) Blackberry
2 11 (3.03%) Management Information System
3 7 (1.93%) NHS
4 5 (1.38%) Thin Client
4 5 (1.38%) Fat Client
5 3 (0.83%) Smartphone
5 3 (0.83%) Smartcard
6 2 (0.55%) Firmware
6 2 (0.55%) EPoS
6 2 (0.55%) EFT
6 2 (0.55%) Handset
6 2 (0.55%) iPad
7 1 (0.28%) Client/Server
7 1 (0.28%) iPhone
7 1 (0.28%) Replication
7 1 (0.28%) Data Protection Act
7 1 (0.28%) Mainframe
Operating Systems
1 231 (63.64%) Windows
2 119 (32.78%) Windows XP
3 103 (28.37%) Windows 7
4 51 (14.05%) Windows Server 2008
5 38 (10.47%) Windows Server 2003
6 25 (6.89%) Windows 2000
7 21 (5.79%) Windows Vista
8 19 (5.23%) Windows 8
9 10 (2.75%) Windows Server 2012
10 3 (0.83%) Android
10 3 (0.83%) Windows 2000 Server
11 2 (0.55%) Linux
11 2 (0.55%) Windows NT
12 1 (0.28%) AIX
12 1 (0.28%) Windows Mobile
12 1 (0.28%) Mac OS X
Processes & Methodologies
1 72 (19.83%) ITIL
2 15 (4.13%) Service Management
3 10 (2.75%) Incident Management
4 9 (2.48%) Software Deployment
5 7 (1.93%) Problem Management
6 6 (1.65%) Service Delivery
7 5 (1.38%) CAD
7 5 (1.38%) ITSM
7 5 (1.38%) ITIL V3
7 5 (1.38%) Network Monitoring
8 4 (1.10%) Service Desk Management
8 4 (1.10%) PLM
8 4 (1.10%) Data Management
8 4 (1.10%) CAE
9 3 (0.83%) CRM
9 3 (0.83%) Change Management
9 3 (0.83%) Document Management
9 3 (0.83%) Migration
9 3 (0.83%) Data Protection
9 3 (0.83%) Release Management
Programming Languages
1 4 (1.10%) SQL
2 1 (0.28%) VBA
2 1 (0.28%) C
Qualifications
1 20 (5.51%) Microsoft Certification
1 20 (5.51%) Security Cleared
2 17 (4.68%) SC Cleared
2 17 (4.68%) MCP
3 12 (3.31%) MCSE
3 12 (3.31%) A+ Certification
4 7 (1.93%) DV Cleared
5 6 (1.65%) CCNA
5 6 (1.65%) Cisco Certification
5 6 (1.65%) Degree
6 5 (1.38%) MCDST
7 4 (1.10%) MCITP
8 3 (0.83%) ITIL Certification
8 3 (0.83%) MOS
9 1 (0.28%) MCTS
9 1 (0.28%) BC Cleared
9 1 (0.28%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 35 (9.64%) SLA
2 1 (0.28%) ISO/IEC 27001
2 1 (0.28%) ISO/IEC 20000
System Software
1 143 (39.39%) Active Directory
2 2 (0.55%) VMware Infrastructure
2 2 (0.55%) VMware ESXi
3 1 (0.28%) Hyper-V
3 1 (0.28%) XenApp
Systems Management
1 5 (1.38%) OpenView
2 3 (0.83%) SCCM
3 2 (0.55%) Systems Management Server (SMS)
4 1 (0.28%) Nagios
4 1 (0.28%) Norton AntiVirus
4 1 (0.28%) Backup Exec
4 1 (0.28%) Cacti
4 1 (0.28%) Cisco Prime
4 1 (0.28%) Opsview
4 1 (0.28%) Tivoli
Vendors
1 127 (34.99%) Microsoft
2 57 (15.70%) Citrix
3 19 (5.23%) Adobe
4 15 (4.13%) Cisco
5 14 (3.86%) HP
6 10 (2.75%) Lotus
6 10 (2.75%) Oracle
7 9 (2.48%) Remedy
8 8 (2.20%) Reuters
8 8 (2.20%) VMware
9 6 (1.65%) Bloomberg
10 5 (1.38%) CQG
10 5 (1.38%) Altiris
11 3 (0.83%) SAP
11 3 (0.83%) Interwoven
11 3 (0.83%) CA
12 2 (0.55%) Fidessa
12 2 (0.55%) Sophos
12 2 (0.55%) LANDesk
12 2 (0.55%) SonicWALL
Maidenhead
Deerfoot IT
Rate: £25000 - £33000 per annum + normal employment bens
Posted: 17 hours ago
Dartford, Kent
Remit Resources
Rate: £16000 - £19000 per annum + Training
Posted: 21 hours ago
Stratford-Upon-Avon, Warwickshire
Jumar
Rate: Up to £120 per day
Posted: 3 days ago
Warrington
Interquest - Korus Group - Brighton
Posted: 7 days ago
Maidenhead
Deerfoot IT
Rate: £25000 - £33000 per annum + normal employment bens
Posted: 15 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £13 - £13.70 per annum
Posted: 17 days ago