The first table below looks at the demand for the Help Desk Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 396 396 405
Rank change year-on-year
0 +9
Contract jobs requiring a Help Desk Support 197 148 187
As % of all contract IT jobs located in the UK 0.35% 0.31% 0.31%
As % of the Job Titles category 0.38% 0.34% 0.33%
Number of daily rates quoted 54 30 52
Average daily rate £125 £100 £138
Average daily rate % change year-on-year
+25.00% -27.27%
90% offered a daily rate of more than £102 £90 £110
10% offered a daily rate of more than £185 £135 £265
UK excluding London average daily rate £125 £100 £138
% change year-on-year
+25.00% -27.27%
Number of hourly rates quoted 67 56 72
Average hourly rate £12.50 £11.50 £12.14
Average hourly rate % change year-on-year
+8.69% -5.27%
90% offered a hourly rate of more than £10.00 £9.00 £8.79
10% offered a hourly rate of more than £17.50 £14.56 £16.35
UK excluding London average hourly rate £12.00 £11.00 £11.50
% change year-on-year
+9.09% -4.34%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

Help Desk Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the UK

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support within the UK.

Help Desk Support Daily Rate Trend in the UK

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 18 April 2014.

Help Desk Support Daily Rate Histogram in the UK

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support within the UK.

Help Desk Support Hourly Rate Trend in the UK

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support within the UK over the 3 months to 18 April 2014.

Help Desk Support Hourly Rate Histogram in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -51 175 £125 +25.00% 37
South East +24 61 £125 +4.16% 12
London -4 54 £148 +42.16% 6
West Midlands -8 17 £108 +17.80% 2
Buckinghamshire -6 16 £125 - 3
East of England -31 15 - - 4
Berkshire 0 12 £240 - 3
Surrey -2 12 £111 -9.18% 2
Hampshire +12 11 £118 - 3
Scotland -4 11 £119 -5.00% 1
Milton Keynes -8 11 £120 - 1
Hertfordshire -1 10 - -
Birmingham -6 10 - - 1
City of London -11 9 £165 +29.41% 1
Reading +3 8 £240 - 1
Yorkshire -39 8 - - 4
Guildford +4 7 - -
East Midlands -3 7 - - 3
South West -25 7 £138 +22.22% 2
South Wales -12 6 £135 +22.72%
Wales -14 6 £135 +22.72%
North West -17 6 £120 +20.00% 4
Edinburgh -24 6 £118 -6.00% 1
South Yorkshire +4 5 - - 2
Essex -27 5 - - 3
Croydon - 5 £136 -
Manchester -11 4 £120 +20.00% 2
East Sussex - 4 - -
Colchester +1 3 - - 1
Warwickshire -1 3 - -

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 207 (63.50%) Windows
2 157 (48.16%) MS Office
3 132 (40.49%) Microsoft
4 131 (40.18%) Active Directory
5 117 (35.89%) Windows XP
6 113 (34.66%) Windows 7
7 96 (29.45%) MS Excel
8 76 (23.31%) ITIL
9 51 (15.64%) Citrix
10 45 (13.80%) Windows Server 2008
11 38 (11.66%) Microsoft Certification
12 33 (10.12%) MCP
13 31 (9.51%) Blackberry
14 30 (9.20%) SLA
15 28 (8.59%) Windows Server 2003
15 28 (8.59%) Finance
16 27 (8.28%) MS Exchange
17 25 (7.67%) MS PowerPoint
18 22 (6.75%) MCSE
18 22 (6.75%) A+ Certification
19 21 (6.44%) Windows Vista
20 18 (5.52%) LAN
20 18 (5.52%) VPN
21 17 (5.21%) Windows 2000
22 15 (4.60%) Security Cleared
22 15 (4.60%) Adobe
22 15 (4.60%) Internet
23 14 (4.29%) Reuters
23 14 (4.29%) Cisco
23 14 (4.29%) HP

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (8.28%) MS Exchange
2 12 (3.68%) IBM Notes
2 12 (3.68%) SharePoint
3 11 (3.37%) Exchange Server 2010
4 9 (2.76%) Blackberry Enterprise Server
5 3 (0.92%) Exchange Server 2003
5 3 (0.92%) SharePoint 2010
6 2 (0.61%) WordPress
6 2 (0.61%) WorkSite
6 2 (0.61%) Exchange Server 2007
6 2 (0.61%) BizTalk Server
7 1 (0.31%) CMS
7 1 (0.31%) Lync
Applications
1 157 (48.16%) MS Office
2 96 (29.45%) MS Excel
3 25 (7.67%) MS PowerPoint
4 9 (2.76%) MS Visio
5 8 (2.45%) Acrobat
6 7 (2.15%) MS Project
7 3 (0.92%) Spreadsheet
Business Applications
1 5 (1.53%) Eikon
2 2 (0.61%) Remedy ITSM
3 1 (0.31%) SAP FI
3 1 (0.31%) SAP HR
3 1 (0.31%) Agresso
3 1 (0.31%) Dynamics GP
3 1 (0.31%) assyst
3 1 (0.31%) SAP CO
3 1 (0.31%) SAP Payroll
3 1 (0.31%) SAP FI/CO
Cloud Services
1 7 (2.15%) Office 365
Communications & Networking
1 18 (5.52%) LAN
1 18 (5.52%) VPN
2 15 (4.60%) Internet
3 12 (3.68%) TCP/IP
4 10 (3.07%) WAN
5 9 (2.76%) Wireless
6 8 (2.45%) DHCP
6 8 (2.45%) DNS
6 8 (2.45%) Firewall
7 5 (1.53%) FTP
8 4 (1.23%) ADSL
9 3 (0.92%) IP Telephony
10 2 (0.61%) Cisco PIX
10 2 (0.61%) VoIP
10 2 (0.61%) SAN
10 2 (0.61%) 3G
10 2 (0.61%) Wi-Fi
10 2 (0.61%) Intranet
11 1 (0.31%) Bluetooth
11 1 (0.31%) Broadband
Database & Business Intelligence
1 3 (0.92%) SQL Server
2 1 (0.31%) MS Access
2 1 (0.31%) IDOL
General
1 28 (8.59%) Finance
2 12 (3.68%) Banking
3 10 (3.07%) Legal
4 9 (2.76%) Law
5 7 (2.15%) Retail
6 6 (1.84%) Telecoms
7 3 (0.92%) Local Government
7 3 (0.92%) Investment Banking
7 3 (0.92%) Dutch Language
8 2 (0.61%) French Language
8 2 (0.61%) German Language
8 2 (0.61%) Back Office
8 2 (0.61%) Manufacturing
8 2 (0.61%) Publishing
9 1 (0.31%) Financial Institution
9 1 (0.31%) Multimedia
9 1 (0.31%) Billing
9 1 (0.31%) General Ledger
9 1 (0.31%) Automotive
9 1 (0.31%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.31%) EDI
Miscellaneous
1 31 (9.51%) Blackberry
2 6 (1.84%) iPhone
3 5 (1.53%) Thin Client
3 5 (1.53%) EPoS
3 5 (1.53%) NHS
3 5 (1.53%) Fat Client
4 4 (1.23%) iPad
4 4 (1.23%) Smartphone
4 4 (1.23%) Management Information System
4 4 (1.23%) EFT
4 4 (1.23%) Smartcard
5 3 (0.92%) Mainframe
5 3 (0.92%) Client/Server
5 3 (0.92%) Computer Science
5 3 (0.92%) Video Conferencing
6 2 (0.61%) Data Protection Act
7 1 (0.31%) Streaming Video
7 1 (0.31%) AS400
7 1 (0.31%) PDA
7 1 (0.31%) Replication
Operating Systems
1 207 (63.50%) Windows
2 117 (35.89%) Windows XP
3 113 (34.66%) Windows 7
4 45 (13.80%) Windows Server 2008
5 28 (8.59%) Windows Server 2003
6 21 (6.44%) Windows Vista
7 17 (5.21%) Windows 2000
8 11 (3.37%) Windows 8
9 7 (2.15%) Windows Server 2012
10 5 (1.53%) Mac OS X
11 3 (0.92%) Apple iOS
12 2 (0.61%) Android
12 2 (0.61%) Windows 2000 Server
12 2 (0.61%) VME
12 2 (0.61%) Windows NT
12 2 (0.61%) NetWare
12 2 (0.61%) Linux
13 1 (0.31%) Windows Mobile
Processes & Methodologies
1 76 (23.31%) ITIL
2 13 (3.99%) Service Management
3 11 (3.37%) Problem Management
4 7 (2.15%) ITSM
5 6 (1.84%) ITIL V3
5 6 (1.84%) Time Management
5 6 (1.84%) Document Management
6 5 (1.53%) Service Delivery
6 5 (1.53%) Data Entry
7 4 (1.23%) Fault Management
7 4 (1.23%) Data Protection
7 4 (1.23%) Incident Management
8 3 (0.92%) ITIL V2
8 3 (0.92%) Service Desk Management
9 2 (0.61%) Network Monitoring
9 2 (0.61%) Change Control
9 2 (0.61%) Release Management
9 2 (0.61%) Data Management
9 2 (0.61%) CRM
9 2 (0.61%) Security Management
Programming Languages
1 5 (1.53%) SQL
2 1 (0.31%) C
Qualifications
1 38 (11.66%) Microsoft Certification
2 33 (10.12%) MCP
3 22 (6.75%) MCSE
3 22 (6.75%) A+ Certification
4 15 (4.60%) Security Cleared
5 12 (3.68%) SC Cleared
6 10 (3.07%) Degree
7 7 (2.15%) MCDST
8 6 (1.84%) MCTS
8 6 (1.84%) MCITP
9 5 (1.53%) DV Cleared
10 4 (1.23%) ITIL Certification
11 2 (0.61%) MCSA
12 1 (0.31%) ECDL
12 1 (0.31%) HNC
12 1 (0.31%) CNA
12 1 (0.31%) Novell Certification
12 1 (0.31%) RHCE
12 1 (0.31%) MOS
12 1 (0.31%) ACTC
Quality Assurance & Compliance
1 30 (9.20%) SLA
2 2 (0.61%) QA
3 1 (0.31%) ISO/IEC 27001
3 1 (0.31%) Data Quality
System Software
1 131 (40.18%) Active Directory
2 7 (2.15%) VMware Infrastructure
3 4 (1.23%) XenApp
4 3 (0.92%) Terminal Services
5 1 (0.31%) Hyper-V
Systems Management
1 4 (1.23%) SCCM
1 4 (1.23%) Systems Management Server (SMS)
2 2 (0.61%) EMC NetWorker
2 2 (0.61%) Legato
3 1 (0.31%) Norton AntiVirus
3 1 (0.31%) MAILsweeper
3 1 (0.31%) Backup Exec
Vendors
1 132 (40.49%) Microsoft
2 51 (15.64%) Citrix
3 15 (4.60%) Adobe
4 14 (4.29%) Reuters
4 14 (4.29%) Cisco
4 14 (4.29%) HP
5 12 (3.68%) Bloomberg
5 12 (3.68%) Lotus
5 12 (3.68%) VMware
6 10 (3.07%) Remedy
7 8 (2.45%) Apple
8 6 (1.84%) CQG
9 5 (1.53%) Novell
9 5 (1.53%) Fidessa
9 5 (1.53%) Altiris
10 4 (1.23%) Oracle
10 4 (1.23%) SAP
11 3 (0.92%) Symantec
11 3 (0.92%) Dell
11 3 (0.92%) Kofax
Cheshire
Roc Search
Posted: 4 days ago
Cheshire
E-synergy Solutions
Rate: £100 per day
Posted: 4 days ago
West Midlands
LA International
Posted: 6 days ago
Edinburgh, Midlothian
TEKsystems
Rate: £10 - £11 per hour
Posted: 6 days ago
Hampshire
Nicoll Curtin
Rate: £9 - £11 per hour
Posted: 13 days ago
Leeds
Hays IT - Uk Posting account
Rate: £11.00 - £13.00 per hour
Posted: 20 days ago
Wokingham
Premier Group
Rate: £18000 - £23000 per annum
Posted: 24 days ago
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £140 per day direct - no agency margin.
Posted: 24 days ago
Barnsley
Hays IT - Uk Posting account
Rate: £13.00 - £13.70 per hour
Posted: 27 days ago