The table below looks at the statistics for Contact Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Contact Management
Rank 269 249 235
Rank change year-on-year
-20 -14
Contract jobs citing Contact Management 1 2 2
As % of all contract IT jobs located in the South East 0.010% 0.022% 0.023%
As % of the Processes & Methodologies category 0.013% 0.029% 0.031%
Number of daily rates quoted 1 0 0
Average daily rate
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of your Daily Rate
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£195 - -
UK excluding London average daily rate £276 £450 £350
% change year-on-year
-38.77% +28.57%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7601 6804 6394
As % of all contract IT jobs located in the South East 76.70% 74.39% 73.14%
Number of daily rates quoted 4657 3831 3521
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £275 £240 £250
10% offered a daily rate of more than £520 £500 £500
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 248 260 258
Average hourly rate £35.00 £20.00 £29.00
Average hourly rate % change year-on-year
+75.00% -31.03%
90% offered a hourly rate of more than £13.46 £12.30 £12.88
10% offered a hourly rate of more than £50.00 £52.50 £45.00
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Contact Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South East

Contact Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the South East region.

Contact Management Daily Rate Trend in the South East

Contact Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the South East region.

Contact Management Hourly Rate Trend in the South East

Contact Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the South East region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire - 1 £195 -
Contact Management
England

Contact Management
Top 30 Related IT Skills in the South East

For the 6 months to 28 August 2015, IT contractor jobs across the South East region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 2 (50.00%) MS Exchange
1 2 (50.00%) SOA
1 2 (50.00%) Active Directory
1 2 (50.00%) Citrix
1 2 (50.00%) Migration
1 2 (50.00%) Content Management
1 2 (50.00%) Data Migration
1 2 (50.00%) Knowledge Management
1 2 (50.00%) REST
2 1 (25.00%) Cisco UCCX
2 1 (25.00%) Blue Prism
2 1 (25.00%) Social Media
2 1 (25.00%) Cisco ICM
2 1 (25.00%) VMware Infrastructure
2 1 (25.00%) Customer Engagement
2 1 (25.00%) Cisco UCCE
2 1 (25.00%) Speech Recognition
2 1 (25.00%) SQL
2 1 (25.00%) Linux
2 1 (25.00%) Cisco IPCC
2 1 (25.00%) VMware
2 1 (25.00%) IVR
2 1 (25.00%) Banking
2 1 (25.00%) Service Management
2 1 (25.00%) Financial Institution
2 1 (25.00%) Telecoms
2 1 (25.00%) Finance
2 1 (25.00%) Genesys
2 1 (25.00%) Configuration Management
2 1 (25.00%) VoIP

Contact Management
Top Related IT Skills in the South East by Category

For the 6 months to 28 August 2015, IT contractor jobs across the South East region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (50.00%) MS Exchange
Communications & Networking
1 1 (25.00%) VoIP
1 1 (25.00%) Cisco ICM
General
1 1 (25.00%) Financial Institution
1 1 (25.00%) Telecoms
1 1 (25.00%) Finance
1 1 (25.00%) Banking
Job Titles
1 2 (50.00%) Solutions Designer
1 2 (50.00%) Designer
2 1 (25.00%) Analyst
2 1 (25.00%) Lead Designer
2 1 (25.00%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (50.00%) REST
Miscellaneous
1 1 (25.00%) IVR
1 1 (25.00%) Social Media
Operating Systems
1 1 (25.00%) Linux
Processes & Methodologies
1 2 (50.00%) SOA
1 2 (50.00%) Migration
1 2 (50.00%) Content Management
1 2 (50.00%) Knowledge Management
1 2 (50.00%) Data Migration
2 1 (25.00%) Customer Engagement
2 1 (25.00%) Speech Recognition
2 1 (25.00%) Configuration Management
2 1 (25.00%) Service Management
Programming Languages
1 1 (25.00%) SQL
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 2 (50.00%) Active Directory
2 1 (25.00%) VMware Infrastructure
Systems Management
1 1 (25.00%) Cisco IPCC
1 1 (25.00%) Cisco UCCE
1 1 (25.00%) Cisco UCCX
Vendors
1 2 (50.00%) Citrix
2 1 (25.00%) Genesys
2 1 (25.00%) VMware
2 1 (25.00%) Blue Prism
2 1 (25.00%) Cisco
2 1 (25.00%) Microsoft