The table below looks at the statistics for Contact Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Contact Management
Rank 253 244 233
Rank change year-on-year
-9 -11
Contract jobs citing Contact Management 3 5 1
As % of all contract IT jobs located in the South East 0.030% 0.053% 0.012%
As % of the Processes & Methodologies category 0.040% 0.073% 0.016%
Number of daily rates quoted 3 2 0
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£525 £419 -
Average daily rate % change year-on-year
+25.37% -
UK excluding London average daily rate £600 £425 £370
% change year-on-year
+41.17% +14.86%
Number of hourly rates quoted 0 2 0
Average hourly rate - £27.50 -
UK excluding London average hourly rate - £27.50 -
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7510 6809 6094
As % of all contract IT jobs located in the South East 75.02% 71.99% 71.50%
Number of daily rates quoted 4242 3803 3178
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £270 £250 £260
10% offered a daily rate of more than £525 £503 £520
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 273 261 265
Average hourly rate £32.50 £27.50 £30.00
Average hourly rate % change year-on-year
+18.18% -8.33%
90% offered a hourly rate of more than £13.00 £12.50 £12.50
10% offered a hourly rate of more than £45.00 £55.00 £51.50
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Contact Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South East

Contact Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the South East region.

Contact Management Daily Rate Trend in the South East

Contact Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the South East region over the 3 months to 24 April 2015.

Contact Management Daily Rate Histogram in the South East

Contact Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the South East region.

Contact Management Hourly Rate Trend in the South East

Contact Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the South East region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire - 2 £400 -
Hampshire -11 1 £650 +8.33%
Oxfordshire -22 1 £650 +173.68%
Contact Management
England

Contact Management
Top 30 Related IT Skills in the South East

For the 6 months to 24 April 2015, IT contractor jobs across the South East region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 3 (50.00%) Cisco
1 3 (50.00%) Cisco ICM
1 3 (50.00%) Service Management
1 3 (50.00%) Cisco UCCE
1 3 (50.00%) Cisco UCCX
2 2 (33.33%) Security Cleared
2 2 (33.33%) VoIP
2 2 (33.33%) Change Management
2 2 (33.33%) Cisco IPCC
2 2 (33.33%) VMware
3 1 (16.67%) Billing
3 1 (16.67%) Speech Recognition
3 1 (16.67%) Enterprise Architecture
3 1 (16.67%) Firewall
3 1 (16.67%) MVC
3 1 (16.67%) Stakeholder Management
3 1 (16.67%) Business Development
3 1 (16.67%) Degree
3 1 (16.67%) Problem Management
3 1 (16.67%) Time Management
3 1 (16.67%) Microsoft
3 1 (16.67%) Active Directory
3 1 (16.67%) Citrix
3 1 (16.67%) Cisco Certification
3 1 (16.67%) ITIL Certification
3 1 (16.67%) CA
3 1 (16.67%) Project Management
3 1 (16.67%) C#
3 1 (16.67%) HTML
3 1 (16.67%) JavaScript

Contact Management
Top Related IT Skills in the South East by Category

For the 6 months to 24 April 2015, IT contractor jobs across the South East region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (16.67%) Node.js
Communications & Networking
1 3 (50.00%) Cisco ICM
2 2 (33.33%) VoIP
3 1 (16.67%) Firewall
3 1 (16.67%) LAN
3 1 (16.67%) PSTN
3 1 (16.67%) NetScaler
General
1 1 (16.67%) Billing
Job Titles
1 1 (16.67%) Services Delivery Manager
1 1 (16.67%) Service Manager
1 1 (16.67%) .NET Developer
1 1 (16.67%) Enterprise Architect
1 1 (16.67%) Delivery Manager
1 1 (16.67%) Chief Architect
1 1 (16.67%) Lead Architect
1 1 (16.67%) Voice Engineer
1 1 (16.67%) Architect
1 1 (16.67%) Developer
1 1 (16.67%) Chief Enterprise Architect
1 1 (16.67%) Lead Enterprise Architect
Libraries, Frameworks & Software Standards
1 1 (16.67%) HTML
1 1 (16.67%) .NET
1 1 (16.67%) ASP.NET
1 1 (16.67%) CSS
1 1 (16.67%) ASP.NET MVC
1 1 (16.67%) AngularJS
1 1 (16.67%) Twitter Bootstrap
Miscellaneous
1 1 (16.67%) Social Media
1 1 (16.67%) Analytical Skills
Operating Systems
1 1 (16.67%) Windows
1 1 (16.67%) Linux
Processes & Methodologies
1 3 (50.00%) Service Management
2 2 (33.33%) Change Management
3 1 (16.67%) Speech Recognition
3 1 (16.67%) Enterprise Architecture
3 1 (16.67%) MVC
3 1 (16.67%) Stakeholder Management
3 1 (16.67%) Business Development
3 1 (16.67%) Problem Management
3 1 (16.67%) Time Management
3 1 (16.67%) Project Management
3 1 (16.67%) ITIL
3 1 (16.67%) CRM
3 1 (16.67%) Service Delivery
3 1 (16.67%) Portfolio Management
3 1 (16.67%) Line Management
Programming Languages
1 1 (16.67%) C#
1 1 (16.67%) JavaScript
1 1 (16.67%) SQL
Qualifications
1 2 (33.33%) Security Cleared
2 1 (16.67%) Degree
2 1 (16.67%) Cisco Certification
2 1 (16.67%) ITIL Certification
System Software
1 1 (16.67%) Active Directory
1 1 (16.67%) VMware Infrastructure
1 1 (16.67%) VMware ESXi
Systems Management
1 3 (50.00%) Cisco UCCE
1 3 (50.00%) Cisco UCCX
2 2 (33.33%) Cisco IPCC
3 1 (16.67%) Cisco CUCM
3 1 (16.67%) CA Spectrum
Vendors
1 3 (50.00%) Cisco
2 2 (33.33%) VMware
3 1 (16.67%) Microsoft
3 1 (16.67%) Citrix
3 1 (16.67%) CA