The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Contact Management
Rank 538 516 487
Rank change year-on-year
-22 -29
Contract jobs citing Contact Management 18 30 18
As % of all contract IT jobs located in England 0.038% 0.066% 0.045%
As % of the Processes & Methodologies category 0.050% 0.087% 0.061%
Number of daily rates quoted 6 22 12
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£418 £433 £600
Average daily rate % change year-on-year
-3.46% -27.91%
UK excluding London average daily rate £600 £425 £370
% change year-on-year
+41.17% +14.86%
Number of hourly rates quoted 0 4 0
Average hourly rate - £26.25 -
UK excluding London average hourly rate - £27.50 -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
35919 34430 29372
As % of all contract IT jobs located in England 76.27% 75.51% 73.48%
Number of daily rates quoted 22880 21174 17901
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 973 1051 1057
Average hourly rate £27.50 £27.50 £30.00
Average hourly rate % change year-on-year
- -8.33%
90% offered a hourly rate of more than £12.00 £12.29 £12.10
10% offered a hourly rate of more than £49.50 £47.98 £50.00
UK excluding London average hourly rate £30.00 £27.50 £31.00
% change year-on-year
+9.09% -11.29%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 5 March 2015.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 12 £409 -16.58% 1
South East -22 3 £525 +25.37%
South West - 3 £600 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 5 March 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 26 (68.42%) Cisco
2 24 (63.16%) Cisco UCCX
3 23 (60.53%) Cisco ICM
4 22 (57.89%) Change Management
5 20 (52.63%) Cisco CUCM
6 18 (47.37%) Cisco Certification
7 17 (44.74%) Citrix
7 17 (44.74%) Service Management
8 16 (42.11%) CA
8 16 (42.11%) CA Spectrum
9 15 (39.47%) NetScaler
9 15 (39.47%) Cisco UCCE
9 15 (39.47%) Firewall
10 14 (36.84%) Line Management
11 7 (18.42%) Project Management
12 5 (13.16%) VMware
12 5 (13.16%) Finance
13 4 (10.53%) Migration
13 4 (10.53%) Microsoft
13 4 (10.53%) Windows
13 4 (10.53%) SQL
13 4 (10.53%) CRM
13 4 (10.53%) Security Cleared
13 4 (10.53%) Problem Management
14 3 (7.89%) Degree
14 3 (7.89%) Marketing
14 3 (7.89%) ITIL
14 3 (7.89%) VoIP
14 3 (7.89%) SLA
14 3 (7.89%) Stakeholder Management

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 5 March 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.26%) MS Exchange
2 1 (2.63%) Node.js
2 1 (2.63%) SharePoint 2013
2 1 (2.63%) SharePoint
Applications
1 2 (5.26%) MS Excel
Cloud Services
1 2 (5.26%) Force.com
Communications & Networking
1 23 (60.53%) Cisco ICM
2 15 (39.47%) NetScaler
2 15 (39.47%) Firewall
3 3 (7.89%) VoIP
4 2 (5.26%) SAN
5 1 (2.63%) ISDN
5 1 (2.63%) LAN
5 1 (2.63%) PSTN
5 1 (2.63%) Intranet
Database & Business Intelligence
1 2 (5.26%) SQL Server
General
1 5 (13.16%) Finance
2 3 (7.89%) Marketing
3 2 (5.26%) Billing
3 2 (5.26%) Local Government
4 1 (2.63%) Banking
Job Titles
1 22 (57.89%) Voice Engineer
2 4 (10.53%) Cisco Engineer
2 4 (10.53%) Cisco Voice Engineer
3 3 (7.89%) Senior Project Manager
3 3 (7.89%) Project Manager
3 3 (7.89%) Developer
3 3 (7.89%) Senior Manager
4 2 (5.26%) 3rd Line Support
4 2 (5.26%) Network Engineer
4 2 (5.26%) Salesforce.com Developer
5 1 (2.63%) Lead Enterprise Architect
5 1 (2.63%) Chief Enterprise Architect
5 1 (2.63%) Lead Architect
5 1 (2.63%) PRINCE2 Project Manager
5 1 (2.63%) SharePoint Administrator
5 1 (2.63%) .NET Developer
5 1 (2.63%) Enterprise Architect
5 1 (2.63%) Delivery Manager
5 1 (2.63%) Chief Architect
5 1 (2.63%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (5.26%) HTML
1 2 (5.26%) Web Services
1 2 (5.26%) Visualforce
2 1 (2.63%) ASP.NET MVC
2 1 (2.63%) AngularJS
2 1 (2.63%) Twitter Bootstrap
2 1 (2.63%) XML
2 1 (2.63%) ASP.NET
2 1 (2.63%) CSS
2 1 (2.63%) .NET
2 1 (2.63%) VXML
Miscellaneous
1 2 (5.26%) Analytical Skills
Operating Systems
1 4 (10.53%) Windows
2 1 (2.63%) Windows NT
2 1 (2.63%) Windows XP
2 1 (2.63%) Windows 2000
2 1 (2.63%) Windows Server 2003
Processes & Methodologies
1 22 (57.89%) Change Management
2 17 (44.74%) Service Management
3 14 (36.84%) Line Management
4 7 (18.42%) Project Management
5 4 (10.53%) Migration
5 4 (10.53%) CRM
5 4 (10.53%) Problem Management
6 3 (7.89%) ITIL
6 3 (7.89%) Stakeholder Management
7 2 (5.26%) Service Delivery
7 2 (5.26%) Programme Management
7 2 (5.26%) PRINCE2
7 2 (5.26%) Document Management
7 2 (5.26%) Time Management
7 2 (5.26%) Business Development
8 1 (2.63%) Portfolio Management
8 1 (2.63%) Cisco ICM Scripting
8 1 (2.63%) Enterprise Architecture
8 1 (2.63%) Web Development
8 1 (2.63%) E-Commerce
Programming Languages
1 4 (10.53%) SQL
2 2 (5.26%) JavaScript
2 2 (5.26%) Apex Code
3 1 (2.63%) C#
Qualifications
1 18 (47.37%) Cisco Certification
2 4 (10.53%) Security Cleared
3 3 (7.89%) Degree
4 2 (5.26%) ITIL Certification
5 1 (2.63%) HNC
5 1 (2.63%) PRINCE2 Certification
5 1 (2.63%) CCNA
Quality Assurance & Compliance
1 3 (7.89%) SLA
System Software
1 2 (5.26%) XenApp
2 1 (2.63%) VMware ESXi
2 1 (2.63%) Active Directory
Systems Management
1 24 (63.16%) Cisco UCCX
2 20 (52.63%) Cisco CUCM
3 16 (42.11%) CA Spectrum
4 15 (39.47%) Cisco UCCE
5 3 (7.89%) Cisco IPCC
6 2 (5.26%) HP SIM
Vendors
1 26 (68.42%) Cisco
2 17 (44.74%) Citrix
3 16 (42.11%) CA
4 5 (13.16%) VMware
5 4 (10.53%) Microsoft
6 2 (5.26%) Salesforce.com
6 2 (5.26%) HP
6 2 (5.26%) SolarWinds
6 2 (5.26%) Kaseya
7 1 (2.63%) Avaya