The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Contact Management
Rank 590 605 607
Rank change year-on-year
+15 +2
Contract jobs citing Contact Management 5 14 20
As % of all contract IT jobs located in England 0.011% 0.028% 0.039%
As % of the Processes & Methodologies category 0.013% 0.034% 0.050%
Number of daily rates quoted 3 7 11
Median daily rate £463 £325 £320
Median daily rate % change year-on-year
+42.30% +1.56%
90% offered a daily rate of more than £353 £175 £245
10% offered a daily rate of more than £573 £365 £575
UK excluding London median daily rate - - £320
Number of hourly rates quoted 1 1 0
Median hourly rate £40.00 £45.50 -
Median hourly rate % change year-on-year
-12.08% -
UK excluding London median hourly rate £40.00 £45.50 -
% change year-on-year
-12.08% -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38173 41342 39811
As % of all contract IT jobs located in England 82.79% 81.45% 77.14%
Number of daily rates quoted 25638 27209 26333
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 1000 1236 1136
Median hourly rate £29.00 £31.44 £24.00
Median hourly rate % change year-on-year
-7.76% +31.00%
90% offered a hourly rate of more than £12.50 £12.50 £11.75
10% offered a hourly rate of more than £50.00 £50.00 £47.50
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

Contact Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 7 December 2016.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 3 £463 +42.30% 1
South East +29 1 - - 1
South West +12 1 - -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 7 December 2016, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Contact Management.

1 7 (50.00%) CRM
1 7 (50.00%) Cisco
2 6 (42.86%) CCNA
2 6 (42.86%) Cisco Certification
2 6 (42.86%) Windows
3 5 (35.71%) ITIL
3 5 (35.71%) HNC
3 5 (35.71%) PRINCE2
3 5 (35.71%) Six Sigma
3 5 (35.71%) SLA
3 5 (35.71%) Dynamics CRM
3 5 (35.71%) Security Cleared
4 4 (28.57%) DV Cleared
4 4 (28.57%) Windows Server
4 4 (28.57%) .NET
4 4 (28.57%) MS Excel
4 4 (28.57%) Microsoft
5 3 (21.43%) Migration
5 3 (21.43%) VLAN
6 2 (14.29%) Data Conversion
6 2 (14.29%) Advertising
6 2 (14.29%) Service Delivery
6 2 (14.29%) Agile Software Development
6 2 (14.29%) Scrum
6 2 (14.29%) Windows Server 2003
6 2 (14.29%) Windows XP
6 2 (14.29%) Windows 2000
6 2 (14.29%) Windows NT
6 2 (14.29%) SharePoint
6 2 (14.29%) SQL Server

Contact Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) SharePoint
2 1 (7.14%) CMS
2 1 (7.14%) IIS
2 1 (7.14%) MS Exchange
Applications
1 4 (28.57%) MS Excel
2 1 (7.14%) MS Office
Business Applications
1 5 (35.71%) Dynamics CRM
Cloud Services
1 1 (7.14%) IaaS
1 1 (7.14%) Microsoft Azure
Communications & Networking
1 3 (21.43%) VLAN
2 1 (7.14%) Cisco IPT
2 1 (7.14%) CTI
2 1 (7.14%) DPNSS
2 1 (7.14%) H.323
2 1 (7.14%) HTTP
2 1 (7.14%) Intelligent Network
2 1 (7.14%) ISDN
2 1 (7.14%) ISUP
2 1 (7.14%) LAN
2 1 (7.14%) MGCP
2 1 (7.14%) PBX
2 1 (7.14%) Q.931
2 1 (7.14%) RTP
2 1 (7.14%) SS7
2 1 (7.14%) Unified Communications
2 1 (7.14%) VoIP
2 1 (7.14%) WAN
Database & Business Intelligence
1 2 (14.29%) SQL Server
2 1 (7.14%) Data Warehouse
Development Applications
1 1 (7.14%) Fiddler
1 1 (7.14%) SpecFlow
1 1 (7.14%) Team Foundation Server
1 1 (7.14%) Visual Studio
General
1 2 (14.29%) Advertising
2 1 (7.14%) Finance
Job Titles
1 4 (28.57%) Network Engineer
2 3 (21.43%) DV Cleared Network Engineer
3 2 (14.29%) Consultant
3 2 (14.29%) CRM Consultant
3 2 (14.29%) CRM Developer
3 2 (14.29%) Developer
3 2 (14.29%) Dynamics CRM Developer
3 2 (14.29%) Microsoft Developer
4 1 (7.14%) Analyst
4 1 (7.14%) C# Software Engineer
4 1 (7.14%) Infrastructure Specialist
4 1 (7.14%) Lead Designer
4 1 (7.14%) Management Consultant
4 1 (7.14%) NOC Engineer
4 1 (7.14%) Senior Infrastructure Specialist
4 1 (7.14%) Software Development Engineer
4 1 (7.14%) Software Engineer
4 1 (7.14%) Software Test Engineer
4 1 (7.14%) Test Development Engineer
4 1 (7.14%) Test Engineer
Libraries, Frameworks & Software Standards
1 4 (28.57%) .NET
2 1 (7.14%) .NET Framework
2 1 (7.14%) CCXML
2 1 (7.14%) Gherkin
2 1 (7.14%) JSON
2 1 (7.14%) RESTful
2 1 (7.14%) RFC 2833
2 1 (7.14%) VXML
2 1 (7.14%) XML
Miscellaneous
1 2 (14.29%) Data Conversion
2 1 (7.14%) Analytical Skills
2 1 (7.14%) Data Centre
2 1 (7.14%) IVR
2 1 (7.14%) Social Media
Operating Systems
1 6 (42.86%) Windows
2 4 (28.57%) Windows Server
3 2 (14.29%) Windows 2000
3 2 (14.29%) Windows NT
3 2 (14.29%) Windows Server 2003
3 2 (14.29%) Windows XP
Processes & Methodologies
1 7 (50.00%) CRM
2 5 (35.71%) ITIL
2 5 (35.71%) PRINCE2
2 5 (35.71%) Six Sigma
3 3 (21.43%) Migration
4 2 (14.29%) Agile Software Development
4 2 (14.29%) Scrum
4 2 (14.29%) Service Delivery
5 1 (7.14%) BDD
5 1 (7.14%) Data Modelling
5 1 (7.14%) DSDM
5 1 (7.14%) Open Source
5 1 (7.14%) SDLC
5 1 (7.14%) Service Management
5 1 (7.14%) Software Testing
5 1 (7.14%) Test Automation
5 1 (7.14%) Time Management
5 1 (7.14%) User Stories
5 1 (7.14%) V-Model
5 1 (7.14%) Waterfall
Programming Languages
1 2 (14.29%) C#
2 1 (7.14%) C
2 1 (7.14%) C++
2 1 (7.14%) PowerShell
2 1 (7.14%) SQL
Qualifications
1 6 (42.86%) CCNA
1 6 (42.86%) Cisco Certification
2 5 (35.71%) HNC
2 5 (35.71%) Security Cleared
3 4 (28.57%) DV Cleared
4 1 (7.14%) CCIE
4 1 (7.14%) CCNP
4 1 (7.14%) SC Cleared
Quality Assurance & Compliance
1 5 (35.71%) SLA
System Software
1 1 (7.14%) XenApp
Systems Management
1 1 (7.14%) Cisco CUCM
1 1 (7.14%) Cisco UCCE
1 1 (7.14%) Cisco UCCX
1 1 (7.14%) HP SIM
Vendors
1 7 (50.00%) Cisco
2 4 (28.57%) Microsoft
3 1 (7.14%) Citrix
3 1 (7.14%) HP
3 1 (7.14%) Kaseya
3 1 (7.14%) SolarWinds
3 1 (7.14%) VMware