The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 27 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Contact Management
UK / England
Rank 569 567 579
Rank change year-on-year
-2 +12
Contract jobs citing Contact Management 8 22 20
As % of all contract IT jobs located in England 0.019% 0.047% 0.042%
As % of the Processes & Methodologies category 0.023% 0.056% 0.053%
Number of daily rates quoted 7 15 6
Median daily rate £400 £450 £418
Median daily rate % change year-on-year
-11.11% +7.78%
90% offered a daily rate of more than £354 £222 £335
10% offered a daily rate of more than £488 £475 £650
UK excluding London median daily rate £450 £450 £600
% change year-on-year
- -25.00%
Number of hourly rates quoted 1 1 0
Median hourly rate £21.00 £18.50 -
Median hourly rate % change year-on-year
+13.51% -
UK excluding London median hourly rate £21.00 £18.50 -
% change year-on-year
+13.51% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34870 38985 38045
As % of all contract IT jobs located in England 82.97% 82.80% 79.76%
Number of daily rates quoted 23337 25837 24375
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £283
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £408 £400 £399
% change year-on-year
+1.87% +0.29%
Number of hourly rates quoted 863 1056 1033
Median hourly rate £36.00 £37.50 £27.50
Median hourly rate % change year-on-year
-4.00% +36.36%
90% offered a hourly rate of more than £13.50 £13.00 £12.00
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £40.00 £29.00
% change year-on-year
-10.00% +37.93%

Contact Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 27 February 2017.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 4 £390 -2.50% 1
South East +8 2 £425 -5.55%
North East -15 1 £525 -
West Midlands - 1 - -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 27 February 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Contact Management.

1 10 (71.43%) CRM
2 7 (50.00%) Dynamics CRM
3 5 (35.71%) Migration
3 5 (35.71%) MS Excel
3 5 (35.71%) Microsoft
4 4 (28.57%) C#
4 4 (28.57%) Agile Software Development
5 3 (21.43%) Cisco
5 3 (21.43%) Data Migration
5 3 (21.43%) JavaScript
5 3 (21.43%) .NET
5 3 (21.43%) Data Modelling
5 3 (21.43%) CCNA
5 3 (21.43%) Cisco Certification
6 2 (14.29%) Windows Server
6 2 (14.29%) Six Sigma
6 2 (14.29%) SLA
6 2 (14.29%) SQL Server
6 2 (14.29%) ITIL
6 2 (14.29%) HNC
6 2 (14.29%) PRINCE2
6 2 (14.29%) Windows
6 2 (14.29%) VLAN
6 2 (14.29%) Unit Testing
6 2 (14.29%) Security Cleared
6 2 (14.29%) Team Foundation Server
6 2 (14.29%) Workflow
6 2 (14.29%) Scrum
7 1 (7.14%) IVR
7 1 (7.14%) CMS

Contact Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) CMS
1 1 (7.14%) SharePoint
Applications
1 5 (35.71%) MS Excel
2 1 (7.14%) MS Office
Business Applications
1 7 (50.00%) Dynamics CRM
Cloud Services
1 1 (7.14%) IaaS
1 1 (7.14%) Microsoft Azure
Communications & Networking
1 2 (14.29%) VLAN
2 1 (7.14%) Cisco IPT
2 1 (7.14%) CTI
2 1 (7.14%) DPNSS
2 1 (7.14%) H.323
2 1 (7.14%) Intelligent Network
2 1 (7.14%) Internet
2 1 (7.14%) ISDN
2 1 (7.14%) ISUP
2 1 (7.14%) LAN
2 1 (7.14%) MGCP
2 1 (7.14%) PBX
2 1 (7.14%) Q.931
2 1 (7.14%) RTP
2 1 (7.14%) SS7
2 1 (7.14%) Unified Communications
2 1 (7.14%) VoIP
2 1 (7.14%) WAN
Database & Business Intelligence
1 2 (14.29%) SQL Server
2 1 (7.14%) Data Warehouse
2 1 (7.14%) SQL Server 2012
2 1 (7.14%) SQL Server Integration Services
Development Applications
1 2 (14.29%) Team Foundation Server
General
1 1 (7.14%) Telecoms
Job Titles
1 3 (21.43%) Consultant
1 3 (21.43%) CRM Developer
1 3 (21.43%) Developer
2 2 (14.29%) Analyst
2 2 (14.29%) CRM Analyst
2 2 (14.29%) CRM Consultant
2 2 (14.29%) Network Engineer
3 1 (7.14%) 2nd Line Network Engineer
3 1 (7.14%) 3rd Line Network Engineer
3 1 (7.14%) Communications Officer
3 1 (7.14%) Data Consultant
3 1 (7.14%) Data Migration Consultant
3 1 (7.14%) Designer
3 1 (7.14%) Dynamics CRM Consultant
3 1 (7.14%) Dynamics CRM Developer
3 1 (7.14%) Lead Designer
3 1 (7.14%) Management Consultant
3 1 (7.14%) Microsoft Developer
3 1 (7.14%) Project Manager
3 1 (7.14%) Support Analyst
Libraries, Frameworks & Software Standards
1 3 (21.43%) .NET
2 1 (7.14%) CCXML
2 1 (7.14%) RFC 2833
2 1 (7.14%) VXML
Miscellaneous
1 1 (7.14%) IVR
1 1 (7.14%) Social Media
Operating Systems
1 2 (14.29%) Windows
1 2 (14.29%) Windows Server
Processes & Methodologies
1 10 (71.43%) CRM
2 5 (35.71%) Migration
3 4 (28.57%) Agile Software Development
4 3 (21.43%) Data Migration
4 3 (21.43%) Data Modelling
5 2 (14.29%) ITIL
5 2 (14.29%) PRINCE2
5 2 (14.29%) Scrum
5 2 (14.29%) Six Sigma
5 2 (14.29%) Unit Testing
5 2 (14.29%) Workflow
6 1 (7.14%) Business Analysis
6 1 (7.14%) Change Management
6 1 (7.14%) Data Conversion
6 1 (7.14%) ETL
6 1 (7.14%) GAP Analysis
6 1 (7.14%) Project Management
6 1 (7.14%) Service Delivery
6 1 (7.14%) Service Management
6 1 (7.14%) Time Management
Programming Languages
1 4 (28.57%) C#
2 3 (21.43%) JavaScript
3 1 (7.14%) PowerShell
3 1 (7.14%) SQL
Qualifications
1 3 (21.43%) CCNA
1 3 (21.43%) Cisco Certification
2 2 (14.29%) HNC
2 2 (14.29%) Security Cleared
3 1 (7.14%) CCIE
3 1 (7.14%) CCNP
3 1 (7.14%) DV Cleared
3 1 (7.14%) Microsoft Certification
3 1 (7.14%) SC Cleared
Quality Assurance & Compliance
1 2 (14.29%) SLA
Systems Management
1 1 (7.14%) Cisco CUCM
1 1 (7.14%) Cisco UCCE
Vendors
1 5 (35.71%) Microsoft
2 3 (21.43%) Cisco