The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 27 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Contact Management
Rank 607 631 599
Rank change year-on-year
+24 -32
Contract jobs citing Contact Management 8 12 12
As % of all contract IT jobs located in England 0.016% 0.023% 0.023%
As % of the Processes & Methodologies category 0.019% 0.028% 0.030%
Number of daily rates quoted 2 2 6
Median daily rate £475 £335 £450
Median daily rate % change year-on-year
+41.79% -25.55%
UK excluding London median daily rate £300 £195 £450
% change year-on-year
+53.84% -56.66%
Number of hourly rates quoted 2 0 0
Median hourly rate £40.00 - -
UK excluding London median hourly rate £40.00 - -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41492 42194 40271
As % of all contract IT jobs located in England 83.40% 81.13% 77.49%
Number of daily rates quoted 27669 28069 25578
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £290 £275
10% offered a daily rate of more than £600 £595 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1048 1167 1122
Median hourly rate £31.50 £32.00 £23.50
Median hourly rate % change year-on-year
-1.56% +36.17%
90% offered a hourly rate of more than £13.00 £13.00 £12.50
10% offered a hourly rate of more than £50.00 £47.83 £48.00
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Contact Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West - 5 - - 1
London -7 2 £475 - 1
Yorkshire - 1 - -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 27 September 2016, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Contact Management.

1 11 (47.83%) CRM
2 9 (39.13%) ITIL
3 8 (34.78%) Windows
4 7 (30.43%) Cisco
5 6 (26.09%) Microsoft
5 6 (26.09%) CCNA
5 6 (26.09%) Cisco Certification
5 6 (26.09%) Service Delivery
5 6 (26.09%) Dynamics CRM
5 6 (26.09%) Security Cleared
5 6 (26.09%) Windows Server
6 5 (21.74%) SLA
6 5 (21.74%) Six Sigma
6 5 (21.74%) HNC
6 5 (21.74%) PRINCE2
6 5 (21.74%) .NET
7 4 (17.39%) C#
7 4 (17.39%) SharePoint
7 4 (17.39%) BPR
7 4 (17.39%) Project Management
7 4 (17.39%) Management Information System
7 4 (17.39%) Risk Management
7 4 (17.39%) Finance
7 4 (17.39%) Legal
7 4 (17.39%) DV Cleared
7 4 (17.39%) Team Foundation Server
7 4 (17.39%) Content Management
7 4 (17.39%) Infrastructure Management
7 4 (17.39%) Transition Management
8 3 (13.04%) Analytical Skills

Contact Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (17.39%) SharePoint
2 2 (8.70%) IIS
2 2 (8.70%) SAS
3 1 (4.35%) CMS
3 1 (4.35%) MS Exchange
Applications
1 2 (8.70%) MS Excel
2 1 (4.35%) MS Office
Business Applications
1 6 (26.09%) Dynamics CRM
Communications & Networking
1 3 (13.04%) CTI
1 3 (13.04%) VLAN
2 2 (8.70%) HTTP
3 1 (4.35%) Cisco IPT
3 1 (4.35%) DPNSS
3 1 (4.35%) H.323
3 1 (4.35%) Intelligent Network
3 1 (4.35%) ISDN
3 1 (4.35%) ISUP
3 1 (4.35%) LAN
3 1 (4.35%) MGCP
3 1 (4.35%) PBX
3 1 (4.35%) Q.931
3 1 (4.35%) RTP
3 1 (4.35%) SS7
3 1 (4.35%) Unified Communications
3 1 (4.35%) VoIP
3 1 (4.35%) WAN
Database & Business Intelligence
1 3 (13.04%) SQL Server
2 2 (8.70%) Data Mining
Development Applications
1 4 (17.39%) Team Foundation Server
2 2 (8.70%) Fiddler
2 2 (8.70%) SpecFlow
2 2 (8.70%) Visual Studio
General
1 4 (17.39%) Finance
1 4 (17.39%) Legal
2 3 (13.04%) Marketing
3 2 (8.70%) Advertising
Job Titles
1 5 (21.74%) Project Manager
2 4 (17.39%) CRM Manager
2 4 (17.39%) CRM Project Manager
2 4 (17.39%) Developer
2 4 (17.39%) Implementation Manager
2 4 (17.39%) Implementation Project Manager
2 4 (17.39%) Network Engineer
2 4 (17.39%) Project Implementation Manager
3 3 (13.04%) CRM Developer
3 3 (13.04%) DV Cleared Network Engineer
3 3 (13.04%) Dynamics CRM Developer
3 3 (13.04%) Microsoft Developer
4 2 (8.70%) Analyst
4 2 (8.70%) Consultant
4 2 (8.70%) CRM Consultant
4 2 (8.70%) Dynamics CRM Consultant
5 1 (4.35%) Lead Designer
5 1 (4.35%) SAS Data Analyst
5 1 (4.35%) Software Engineer
5 1 (4.35%) Tester
Libraries, Frameworks & Software Standards
1 5 (21.74%) .NET
2 2 (8.70%) .NET Framework
2 2 (8.70%) Gherkin
2 2 (8.70%) JSON
2 2 (8.70%) RESTful
2 2 (8.70%) XML
3 1 (4.35%) Apache Flex
3 1 (4.35%) CCXML
3 1 (4.35%) CSS
3 1 (4.35%) HTML
3 1 (4.35%) jQuery
3 1 (4.35%) JSP
3 1 (4.35%) RFC 2833
3 1 (4.35%) VXML
3 1 (4.35%) WebCenter
Miscellaneous
1 4 (17.39%) Management Information System
2 3 (13.04%) Analytical Skills
3 2 (8.70%) Data Conversion
4 1 (4.35%) Data Centre
4 1 (4.35%) IVR
Operating Systems
1 8 (34.78%) Windows
2 6 (26.09%) Windows Server
3 2 (8.70%) Windows 2000
3 2 (8.70%) Windows NT
3 2 (8.70%) Windows Server 2003
3 2 (8.70%) Windows XP
Processes & Methodologies
1 11 (47.83%) CRM
2 9 (39.13%) ITIL
3 6 (26.09%) Service Delivery
4 5 (21.74%) PRINCE2
4 5 (21.74%) Six Sigma
5 4 (17.39%) BPR
5 4 (17.39%) Content Management
5 4 (17.39%) Infrastructure Management
5 4 (17.39%) Project Management
5 4 (17.39%) Risk Management
5 4 (17.39%) Transition Management
6 3 (13.04%) Migration
7 2 (8.70%) Agile Software Development
7 2 (8.70%) Knowledge Management
7 2 (8.70%) Open Source
7 2 (8.70%) Scrum
7 2 (8.70%) Software Testing
7 2 (8.70%) Statistical Analysis
7 2 (8.70%) Test Automation
7 2 (8.70%) V-Model
Programming Languages
1 4 (17.39%) C#
2 3 (13.04%) C
3 2 (8.70%) C++
3 2 (8.70%) SQL
3 2 (8.70%) XAML
4 1 (4.35%) Java
4 1 (4.35%) JavaScript
Qualifications
1 6 (26.09%) CCNA
1 6 (26.09%) Cisco Certification
1 6 (26.09%) Security Cleared
2 5 (21.74%) HNC
3 4 (17.39%) DV Cleared
4 2 (8.70%) Degree
4 2 (8.70%) SC Cleared
5 1 (4.35%) CCIE
5 1 (4.35%) CCNP
Quality Assurance & Compliance
1 5 (21.74%) SLA
2 1 (4.35%) SDET
System Software
1 1 (4.35%) XenApp
Systems Management
1 1 (4.35%) Cisco CUCM
1 1 (4.35%) Cisco UCCE
1 1 (4.35%) Cisco UCCX
1 1 (4.35%) HP SIM
Vendors
1 7 (30.43%) Cisco
2 6 (26.09%) Microsoft
3 1 (4.35%) Citrix
3 1 (4.35%) FatWire
3 1 (4.35%) HP
3 1 (4.35%) Kaseya
3 1 (4.35%) Oracle
3 1 (4.35%) SAP
3 1 (4.35%) SolarWinds
3 1 (4.35%) VMware
Bath
CPS Group Limited
Rate: £35 - £45 per hour
Posted: 26 days ago