The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Contact Management
Rank 562 537 519
Rank change year-on-year
-25 -18
Contract jobs citing Contact Management 20 22 15
As % of all contract IT jobs located in England 0.039% 0.046% 0.033%
As % of the Processes & Methodologies category 0.053% 0.063% 0.046%
Number of daily rates quoted 10 12 2
Average daily rate
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of your Daily Rate
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£315 £588 £350
Average daily rate % change year-on-year
-46.38% +67.85%
UK excluding London average daily rate £320 £225 -
% change year-on-year
+42.22% -
Number of hourly rates quoted 0 3 0
Average hourly rate - £17.50 -
UK excluding London average hourly rate - - -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37787 35117 32794
As % of all contract IT jobs located in England 74.61% 74.20% 72.10%
Number of daily rates quoted 25121 22069 19640
Average daily rate £425 £401 £400
Average daily rate % change year-on-year
+6.11% +0.12%
90% offered a daily rate of more than £285 £273 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £388 £363 £365
% change year-on-year
+6.89% -0.68%
Number of hourly rates quoted 1044 1075 1388
Average hourly rate £24.00 £26.50 £30.00
Average hourly rate % change year-on-year
-9.43% -11.66%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £46.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 17 December 2014.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 14 £310 -48.33% 2
South East -30 3 £320 -
South West - 2 £338 -
West Midlands - - - -
Yorkshire - - - - 3
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 17 December 2014, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 22 (70.97%) Cisco
2 19 (61.29%) Cisco ICM
3 18 (58.06%) Cisco CUCM
4 17 (54.84%) Cisco UCCX
5 16 (51.61%) Service Management
6 15 (48.39%) Change Management
7 14 (45.16%) Citrix
7 14 (45.16%) Line Management
8 13 (41.94%) CA Spectrum
8 13 (41.94%) Cisco Certification
8 13 (41.94%) CA
9 12 (38.71%) Firewall
9 12 (38.71%) NetScaler
10 10 (32.26%) Cisco UCCE
11 8 (25.81%) CRM
12 6 (19.35%) ITIL
13 5 (16.13%) HP
13 5 (16.13%) Finance
14 4 (12.90%) VMware
14 4 (12.90%) VXML
14 4 (12.90%) Avaya
14 4 (12.90%) ISDN
14 4 (12.90%) Cisco ICM Scripting
14 4 (12.90%) Problem Management
15 3 (9.68%) Time Management
15 3 (9.68%) Security Cleared
15 3 (9.68%) Degree
15 3 (9.68%) Change Control
15 3 (9.68%) Microsoft
15 3 (9.68%) SLA

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 17 December 2014, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.45%) MS Exchange
2 1 (3.23%) SharePoint 2013
2 1 (3.23%) SharePoint
Applications
1 1 (3.23%) MS Office
1 1 (3.23%) MS Excel
Business Applications
1 2 (6.45%) Dynamics CRM
2 1 (3.23%) SAP CRM
Cloud Services
1 2 (6.45%) Force.com
Communications & Networking
1 19 (61.29%) Cisco ICM
2 12 (38.71%) Firewall
2 12 (38.71%) NetScaler
3 4 (12.90%) ISDN
4 2 (6.45%) SAN
5 1 (3.23%) VoIP
5 1 (3.23%) Intranet
5 1 (3.23%) Internet
Database & Business Intelligence
1 2 (6.45%) SQL Server
General
1 5 (16.13%) Finance
2 2 (6.45%) Billing
2 2 (6.45%) Marketing
3 1 (3.23%) Dutch Language
3 1 (3.23%) French Language
3 1 (3.23%) German Language
3 1 (3.23%) Back Office
3 1 (3.23%) Banking
Job Titles
1 17 (54.84%) Voice Engineer
2 5 (16.13%) Cisco Engineer
3 3 (9.68%) Cisco Voice Engineer
4 2 (6.45%) CRM Consultant
4 2 (6.45%) Developer
4 2 (6.45%) Consultant
4 2 (6.45%) 3rd Line Support
4 2 (6.45%) Salesforce.com Developer
5 1 (3.23%) Dynamics CRM Consultant
5 1 (3.23%) Senior SAP CRM Consultant
5 1 (3.23%) Telemarketer
5 1 (3.23%) Administrator
5 1 (3.23%) Network Engineer
5 1 (3.23%) Senior Consultant
5 1 (3.23%) Senior SAP Consultant
5 1 (3.23%) SharePoint Administrator
5 1 (3.23%) Delivery Manager
5 1 (3.23%) Infrastructure Consultant
5 1 (3.23%) Services Delivery Manager
5 1 (3.23%) Service Manager
Libraries, Frameworks & Software Standards
1 4 (12.90%) VXML
2 2 (6.45%) Web Services
2 2 (6.45%) Visualforce
3 1 (3.23%) Middleware
3 1 (3.23%) XML
3 1 (3.23%) HTML
Miscellaneous
1 2 (6.45%) Analytical Skills
2 1 (3.23%) Social Network
Operating Systems
1 3 (9.68%) Windows
2 1 (3.23%) Windows Server 2003
2 1 (3.23%) Windows 2000
2 1 (3.23%) Windows NT
2 1 (3.23%) Windows XP
Processes & Methodologies
1 16 (51.61%) Service Management
2 15 (48.39%) Change Management
3 14 (45.16%) Line Management
4 8 (25.81%) CRM
5 6 (19.35%) ITIL
6 4 (12.90%) Cisco ICM Scripting
6 4 (12.90%) Problem Management
7 3 (9.68%) Time Management
7 3 (9.68%) Change Control
7 3 (9.68%) Migration
8 2 (6.45%) Project Management
8 2 (6.45%) Service Delivery
8 2 (6.45%) GAP Analysis
8 2 (6.45%) Business Development
9 1 (3.23%) Marketing Management
9 1 (3.23%) Web Development
9 1 (3.23%) Business Intelligence
9 1 (3.23%) B2B
9 1 (3.23%) B2C
9 1 (3.23%) Six Sigma
Programming Languages
1 3 (9.68%) SQL
2 2 (6.45%) Apex Code
3 1 (3.23%) JavaScript
Qualifications
1 13 (41.94%) Cisco Certification
2 3 (9.68%) Security Cleared
2 3 (9.68%) Degree
3 2 (6.45%) ITIL Certification
4 1 (3.23%) CCNA
4 1 (3.23%) HNC
Quality Assurance & Compliance
1 3 (9.68%) SLA
System Software
1 2 (6.45%) XenApp
2 1 (3.23%) VMware Infrastructure
Systems Management
1 18 (58.06%) Cisco CUCM
2 17 (54.84%) Cisco UCCX
3 13 (41.94%) CA Spectrum
4 10 (32.26%) Cisco UCCE
5 2 (6.45%) HP SIM
6 1 (3.23%) Cisco IPCC
Vendors
1 22 (70.97%) Cisco
2 14 (45.16%) Citrix
3 13 (41.94%) CA
4 5 (16.13%) HP
5 4 (12.90%) VMware
5 4 (12.90%) Avaya
6 3 (9.68%) Microsoft
6 3 (9.68%) Salesforce.com
7 2 (6.45%) SolarWinds
7 2 (6.45%) Kaseya
8 1 (3.23%) SAP
London
Experis Ltd
Rate: Market rates
Posted: Yesterday
London
iKonnect
Rate: £550 - £600 per day
Posted: 23 days ago