The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Contact Management
Rank 564 550 527
Rank change year-on-year
-14 -23
Contract jobs citing Contact Management 16 26 14
As % of all contract IT jobs located in England 0.032% 0.051% 0.032%
As % of the Processes & Methodologies category 0.041% 0.067% 0.043%
Number of daily rates quoted 5 19 10
Average daily rate
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of your Daily Rate
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£500 £425 £600
Average daily rate % change year-on-year
+17.64% -29.16%
UK excluding London average daily rate £500 £425 £370
% change year-on-year
+17.64% +14.86%
Number of hourly rates quoted 0 3 0
Average hourly rate - £27.50 -
UK excluding London average hourly rate - £27.50 -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38718 38644 32529
As % of all contract IT jobs located in England 76.48% 75.21% 74.06%
Number of daily rates quoted 24517 24337 19918
Average daily rate £423 £405 £413
Average daily rate % change year-on-year
+4.32% -1.81%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £585 £575 £575
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 1106 1127 1038
Average hourly rate £29.00 £27.50 £32.00
Average hourly rate % change year-on-year
+5.45% -14.06%
90% offered a hourly rate of more than £12.35 £12.24 £13.55
10% offered a hourly rate of more than £47.50 £50.00 £54.00
UK excluding London average hourly rate £31.44 £30.00 £32.00
% change year-on-year
+4.80% -6.25%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 17 April 2015.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +10 9 - - 1
South East -20 4 £400 -4.47%
South West - 3 £600 - 1
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 17 April 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 23 (71.88%) Cisco
2 22 (68.75%) Cisco ICM
3 21 (65.63%) Cisco UCCX
4 20 (62.50%) Change Management
5 18 (56.25%) Cisco CUCM
6 17 (53.13%) Cisco Certification
7 15 (46.88%) CA
7 15 (46.88%) Service Management
7 15 (46.88%) CA Spectrum
8 13 (40.63%) NetScaler
8 13 (40.63%) Cisco UCCE
8 13 (40.63%) Citrix
8 13 (40.63%) Firewall
9 12 (37.50%) Line Management
10 7 (21.88%) Project Management
11 4 (12.50%) VoIP
11 4 (12.50%) Cisco IPCC
11 4 (12.50%) VMware
12 3 (9.38%) Security Cleared
12 3 (9.38%) Degree
12 3 (9.38%) Stakeholder Management
12 3 (9.38%) Marketing
12 3 (9.38%) Finance
12 3 (9.38%) Microsoft
12 3 (9.38%) SQL
12 3 (9.38%) ITIL
13 2 (6.25%) PRINCE2
13 2 (6.25%) Windows
13 2 (6.25%) MS Excel
13 2 (6.25%) CRM

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 17 April 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.13%) Node.js
Applications
1 2 (6.25%) MS Excel
Communications & Networking
1 22 (68.75%) Cisco ICM
2 13 (40.63%) NetScaler
2 13 (40.63%) Firewall
3 4 (12.50%) VoIP
4 1 (3.13%) ISDN
4 1 (3.13%) LAN
4 1 (3.13%) PSTN
4 1 (3.13%) Unified Communications
General
1 3 (9.38%) Finance
1 3 (9.38%) Marketing
2 2 (6.25%) Retail
2 2 (6.25%) Billing
2 2 (6.25%) Local Government
3 1 (3.13%) Banking
Job Titles
1 18 (56.25%) Voice Engineer
2 4 (12.50%) Cisco Engineer
2 4 (12.50%) Network Engineer
2 4 (12.50%) Cisco Voice Engineer
3 3 (9.38%) Senior Manager
3 3 (9.38%) Project Manager
3 3 (9.38%) Senior Project Manager
4 2 (6.25%) Operations Engineer
4 2 (6.25%) Network Operations Engineer
5 1 (3.13%) Chief Enterprise Architect
5 1 (3.13%) Enterprise Architect
5 1 (3.13%) Delivery Manager
5 1 (3.13%) Chief Architect
5 1 (3.13%) PRINCE2 Project Manager
5 1 (3.13%) Lead Architect
5 1 (3.13%) .NET Developer
5 1 (3.13%) Developer
5 1 (3.13%) Services Delivery Manager
5 1 (3.13%) Service Manager
5 1 (3.13%) Lead Enterprise Architect
Libraries, Frameworks & Software Standards
1 1 (3.13%) HTML
1 1 (3.13%) .NET
1 1 (3.13%) ASP.NET
1 1 (3.13%) CSS
1 1 (3.13%) VXML
1 1 (3.13%) ASP.NET MVC
1 1 (3.13%) AngularJS
1 1 (3.13%) Twitter Bootstrap
Miscellaneous
1 2 (6.25%) Analytical Skills
2 1 (3.13%) Social Media
Operating Systems
1 2 (6.25%) Windows
2 1 (3.13%) Linux
2 1 (3.13%) Windows 2000
2 1 (3.13%) Windows NT
2 1 (3.13%) Windows XP
2 1 (3.13%) Windows Server 2003
Processes & Methodologies
1 20 (62.50%) Change Management
2 15 (46.88%) Service Management
3 12 (37.50%) Line Management
4 7 (21.88%) Project Management
5 3 (9.38%) ITIL
5 3 (9.38%) Stakeholder Management
6 2 (6.25%) Programme Management
6 2 (6.25%) Document Management
6 2 (6.25%) Business Development
6 2 (6.25%) Problem Management
6 2 (6.25%) Time Management
6 2 (6.25%) PRINCE2
6 2 (6.25%) CRM
6 2 (6.25%) Service Delivery
6 2 (6.25%) Migration
7 1 (3.13%) MVC
7 1 (3.13%) CMMI
7 1 (3.13%) Six Sigma
7 1 (3.13%) Portfolio Management
7 1 (3.13%) Cisco ICM Scripting
Programming Languages
1 3 (9.38%) SQL
2 1 (3.13%) C#
2 1 (3.13%) JavaScript
Qualifications
1 17 (53.13%) Cisco Certification
2 3 (9.38%) Degree
2 3 (9.38%) Security Cleared
3 2 (6.25%) ITIL Certification
4 1 (3.13%) PRINCE2 Certification
4 1 (3.13%) HNC
4 1 (3.13%) CCNA
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 1 (3.13%) Active Directory
1 1 (3.13%) VMware Infrastructure
1 1 (3.13%) VMware ESXi
Systems Management
1 21 (65.63%) Cisco UCCX
2 18 (56.25%) Cisco CUCM
3 15 (46.88%) CA Spectrum
4 13 (40.63%) Cisco UCCE
5 4 (12.50%) Cisco IPCC
Vendors
1 23 (71.88%) Cisco
2 15 (46.88%) CA
3 13 (40.63%) Citrix
4 4 (12.50%) VMware
5 3 (9.38%) Microsoft
6 1 (3.13%) Avaya
Leeds
Capita - ITIN
Rate: £500.00 - £550.00 per day
Posted: 3 days ago
London
Annapurna
Rate: £60000 - £65000 per annum
Posted: 11 days ago