The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Contact Management
Rank 544 514 503
Rank change year-on-year
-30 -11
Contract jobs citing Contact Management 13 25 19
As % of all contract IT jobs located in England 0.029% 0.056% 0.046%
As % of the Processes & Methodologies category 0.038% 0.075% 0.063%
Number of daily rates quoted 4 14 11
Average daily rate
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of your Daily Rate
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£365 £563 £600
Average daily rate % change year-on-year
-35.11% -6.25%
UK excluding London average daily rate £238 £320 -
% change year-on-year
-25.78% -
Number of hourly rates quoted 0 4 0
Average hourly rate - £17.50 -
UK excluding London average hourly rate - £27.50 -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34421 33336 29989
As % of all contract IT jobs located in England 75.52% 74.76% 72.76%
Number of daily rates quoted 22421 20614 18160
Average daily rate £425 £405 £400
Average daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £578 £575 £575
UK excluding London average daily rate £398 £375 £360
% change year-on-year
+6.00% +4.16%
Number of hourly rates quoted 921 1049 1240
Average hourly rate £25.00 £27.00 £30.00
Average hourly rate % change year-on-year
-7.40% -10.00%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £46.50 £46.30 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.07
% change year-on-year
-5.45% -11.49%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 29 January 2015.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 11 £400 -33.33% 5
South East -14 2 £238 - 2
South West - - - -
Yorkshire - - - -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 29 January 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 24 (80.00%) Cisco
2 21 (70.00%) Cisco ICM
3 20 (66.67%) Cisco UCCX
4 19 (63.33%) Cisco CUCM
5 18 (60.00%) Service Management
6 17 (56.67%) Change Management
7 16 (53.33%) Line Management
8 15 (50.00%) Citrix
8 15 (50.00%) Cisco Certification
9 14 (46.67%) CA
9 14 (46.67%) CA Spectrum
10 13 (43.33%) NetScaler
10 13 (43.33%) Firewall
10 13 (43.33%) Cisco UCCE
11 5 (16.67%) ITIL
12 4 (13.33%) CRM
12 4 (13.33%) SQL
12 4 (13.33%) Microsoft
12 4 (13.33%) Finance
12 4 (13.33%) Migration
12 4 (13.33%) HP
12 4 (13.33%) VMware
12 4 (13.33%) Problem Management
13 3 (10.00%) Cisco ICM Scripting
13 3 (10.00%) Degree
13 3 (10.00%) VXML
13 3 (10.00%) Security Cleared
13 3 (10.00%) SLA
13 3 (10.00%) ISDN
13 3 (10.00%) Avaya

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 29 January 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.67%) MS Exchange
2 1 (3.33%) Node.js
2 1 (3.33%) SharePoint 2013
2 1 (3.33%) SharePoint
Applications
1 2 (6.67%) MS Excel
Cloud Services
1 2 (6.67%) Force.com
Communications & Networking
1 21 (70.00%) Cisco ICM
2 13 (43.33%) NetScaler
2 13 (43.33%) Firewall
3 3 (10.00%) ISDN
4 2 (6.67%) SAN
4 2 (6.67%) VoIP
5 1 (3.33%) Intranet
Database & Business Intelligence
1 2 (6.67%) SQL Server
General
1 4 (13.33%) Finance
2 2 (6.67%) Billing
3 1 (3.33%) Banking
Job Titles
1 20 (66.67%) Voice Engineer
2 5 (16.67%) Cisco Engineer
3 4 (13.33%) Cisco Voice Engineer
4 3 (10.00%) Developer
5 2 (6.67%) Salesforce.com Developer
5 2 (6.67%) Network Engineer
5 2 (6.67%) 3rd Line Support
6 1 (3.33%) Services Delivery Manager
6 1 (3.33%) Service Manager
6 1 (3.33%) .NET Developer
6 1 (3.33%) Administrator
6 1 (3.33%) SharePoint Administrator
6 1 (3.33%) Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (10.00%) VXML
2 2 (6.67%) HTML
2 2 (6.67%) Web Services
2 2 (6.67%) Visualforce
3 1 (3.33%) AngularJS
3 1 (3.33%) Twitter Bootstrap
3 1 (3.33%) ASP.NET MVC
3 1 (3.33%) XML
3 1 (3.33%) ASP.NET
3 1 (3.33%) CSS
3 1 (3.33%) .NET
Miscellaneous
1 2 (6.67%) Analytical Skills
Operating Systems
1 3 (10.00%) Windows
2 1 (3.33%) Windows Server 2003
2 1 (3.33%) Windows 2000
2 1 (3.33%) Windows NT
2 1 (3.33%) Windows XP
Processes & Methodologies
1 18 (60.00%) Service Management
2 17 (56.67%) Change Management
3 16 (53.33%) Line Management
4 5 (16.67%) ITIL
5 4 (13.33%) CRM
5 4 (13.33%) Migration
5 4 (13.33%) Problem Management
6 3 (10.00%) Cisco ICM Scripting
7 2 (6.67%) Business Development
7 2 (6.67%) Project Management
7 2 (6.67%) Service Delivery
7 2 (6.67%) Change Control
7 2 (6.67%) Time Management
8 1 (3.33%) MVC
8 1 (3.33%) CMMI
8 1 (3.33%) Web Development
8 1 (3.33%) Six Sigma
8 1 (3.33%) PRINCE2
8 1 (3.33%) E-Commerce
Programming Languages
1 4 (13.33%) SQL
2 2 (6.67%) JavaScript
2 2 (6.67%) Apex Code
3 1 (3.33%) C#
Qualifications
1 15 (50.00%) Cisco Certification
2 3 (10.00%) Degree
2 3 (10.00%) Security Cleared
3 2 (6.67%) ITIL Certification
4 1 (3.33%) CCNA
4 1 (3.33%) HNC
Quality Assurance & Compliance
1 3 (10.00%) SLA
System Software
1 2 (6.67%) XenApp
Systems Management
1 20 (66.67%) Cisco UCCX
2 19 (63.33%) Cisco CUCM
3 14 (46.67%) CA Spectrum
4 13 (43.33%) Cisco UCCE
5 2 (6.67%) Cisco IPCC
5 2 (6.67%) HP SIM
Vendors
1 24 (80.00%) Cisco
2 15 (50.00%) Citrix
3 14 (46.67%) CA
4 4 (13.33%) Microsoft
4 4 (13.33%) HP
4 4 (13.33%) VMware
5 3 (10.00%) Avaya
6 2 (6.67%) Salesforce.com
6 2 (6.67%) SolarWinds
6 2 (6.67%) Kaseya
City of London
Hays IT - Uk Posting account
Rate: £450.00 - £495.00 per day
Posted: 14 days ago