The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 25 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Contact Management
Rank 605 609 606
Rank change year-on-year
+4 -3
Contract jobs citing Contact Management 14 9 6
As % of all contract IT jobs located in England 0.029% 0.018% 0.012%
As % of the Processes & Methodologies category 0.035% 0.022% 0.016%
Number of daily rates quoted 6 7 5
Median daily rate £456 £488 £388
Median daily rate % change year-on-year
-6.41% +25.80%
90% offered a daily rate of more than £378 £360 £288
10% offered a daily rate of more than £534 £530 £421
UK excluding London median daily rate £438 £444 £351
% change year-on-year
-1.40% +26.33%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40110 40514 38511
As % of all contract IT jobs located in England 82.41% 79.68% 78.59%
Number of daily rates quoted 26974 26588 24639
Median daily rate £450 £415 £400
Median daily rate % change year-on-year
+8.43% +3.75%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £578 £575
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 915 1082 1144
Median hourly rate £27.50 £27.50 £27.50
90% offered a hourly rate of more than £12.58 £12.35 £13.00
10% offered a hourly rate of more than £49.46 £50.00 £46.00
UK excluding London median hourly rate £28.50 £30.00 £29.50
% change year-on-year
-5.00% +1.69%

Contact Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 25 June 2016.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 7 £588 +17.50%
South East +7 5 £453 -7.17%
South West +4 1 £438 +22.89%
Yorkshire - 1 - -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 25 June 2016, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Contact Management.

1 28 (68.29%) CRM
2 20 (48.78%) Dynamics CRM
3 17 (41.46%) Microsoft
4 11 (26.83%) SharePoint
4 11 (26.83%) C#
4 11 (26.83%) Windows
4 11 (26.83%) Team Foundation Server
5 9 (21.95%) MS Excel
6 8 (19.51%) Data Modelling
6 8 (19.51%) Project Management
6 8 (19.51%) Management Information System
7 7 (17.07%) .NET
7 7 (17.07%) Security Cleared
7 7 (17.07%) Knowledge Management
7 7 (17.07%) Marketing
7 7 (17.07%) Agile Software Development
7 7 (17.07%) Windows Server
8 6 (14.63%) Infrastructure Management
8 6 (14.63%) Transition Management
8 6 (14.63%) Content Management
8 6 (14.63%) Unit Testing
8 6 (14.63%) ITIL
8 6 (14.63%) Service Delivery
8 6 (14.63%) BPR
8 6 (14.63%) GAP Analysis
8 6 (14.63%) Risk Management
8 6 (14.63%) Legal
9 5 (12.20%) XAML
9 5 (12.20%) Finance
9 5 (12.20%) CTI

Contact Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (26.83%) SharePoint
2 3 (7.32%) SAS
3 2 (4.88%) CMS
4 1 (2.44%) IIS
4 1 (2.44%) MS Exchange
Applications
1 9 (21.95%) MS Excel
2 2 (4.88%) MS PowerPoint
2 2 (4.88%) MS Project
2 2 (4.88%) MS Visio
Business Applications
1 20 (48.78%) Dynamics CRM
2 3 (7.32%) Payment Gateway
3 1 (2.44%) Maximo
3 1 (2.44%) SAP ERP
Cloud Services
1 4 (9.76%) Microsoft Azure
2 3 (7.32%) Amazon AWS
Communications & Networking
1 5 (12.20%) CTI
2 1 (2.44%) HTTP
2 1 (2.44%) Internet
Database & Business Intelligence
1 3 (7.32%) Data Mining
1 3 (7.32%) SQL Server
Development Applications
1 11 (26.83%) Team Foundation Server
2 2 (4.88%) Visual Studio
3 1 (2.44%) Fiddler
3 1 (2.44%) SpecFlow
General
1 7 (17.07%) Marketing
2 6 (14.63%) Legal
3 5 (12.20%) Finance
4 3 (7.32%) Advertising
5 1 (2.44%) Back Office
5 1 (2.44%) Telecoms
Job Titles
1 14 (34.15%) Developer
2 12 (29.27%) CRM Developer
3 10 (24.39%) Dynamics CRM Developer
4 6 (14.63%) CRM Manager
4 6 (14.63%) Implementation Manager
4 6 (14.63%) Project Manager
5 5 (12.20%) CRM Project Manager
5 5 (12.20%) Implementation Project Manager
5 5 (12.20%) Project Implementation Manager
6 4 (9.76%) Analyst
6 4 (9.76%) Architect
6 4 (9.76%) Microsoft Developer
7 3 (7.32%) .NET Developer
7 3 (7.32%) Solutions Architect
7 3 (7.32%) Test Leader
8 2 (4.88%) C# .NET Developer
8 2 (4.88%) C# Developer
8 2 (4.88%) Senior .NET Developer
8 2 (4.88%) Senior C# .NET Developer
8 2 (4.88%) Senior C# Developer
Libraries, Frameworks & Software Standards
1 7 (17.07%) .NET
2 2 (4.88%) Apache Flex
2 2 (4.88%) CSS
2 2 (4.88%) HTML
2 2 (4.88%) jQuery
2 2 (4.88%) JSP
3 1 (2.44%) .NET Framework
3 1 (2.44%) Gherkin
3 1 (2.44%) JSON
3 1 (2.44%) RESTful
3 1 (2.44%) WCF
3 1 (2.44%) Web Services
3 1 (2.44%) WebCenter
3 1 (2.44%) XML
Miscellaneous
1 8 (19.51%) Management Information System
2 4 (9.76%) Data Conversion
3 3 (7.32%) Analytical Skills
4 2 (4.88%) W3C
5 1 (2.44%) Data Centre
5 1 (2.44%) IVR
Operating Systems
1 11 (26.83%) Windows
2 7 (17.07%) Windows Server
Processes & Methodologies
1 28 (68.29%) CRM
2 8 (19.51%) Data Modelling
2 8 (19.51%) Project Management
3 7 (17.07%) Agile Software Development
3 7 (17.07%) Knowledge Management
4 6 (14.63%) BPR
4 6 (14.63%) Content Management
4 6 (14.63%) GAP Analysis
4 6 (14.63%) Infrastructure Management
4 6 (14.63%) ITIL
4 6 (14.63%) Risk Management
4 6 (14.63%) Service Delivery
4 6 (14.63%) Transition Management
4 6 (14.63%) Unit Testing
5 4 (9.76%) Analytics
5 4 (9.76%) ERP
5 4 (9.76%) Scrum
5 4 (9.76%) Workflow
6 3 (7.32%) Stakeholder Management
6 3 (7.32%) UML
Programming Languages
1 11 (26.83%) C#
2 5 (12.20%) XAML
3 3 (7.32%) SQL
4 2 (4.88%) C
4 2 (4.88%) Java
4 2 (4.88%) JavaScript
5 1 (2.44%) C++
Qualifications
1 7 (17.07%) Security Cleared
2 5 (12.20%) Degree
3 3 (7.32%) ISTQB
3 3 (7.32%) ISTQB Advanced Certification
4 2 (4.88%) IIBA
5 1 (2.44%) DV Cleared
5 1 (2.44%) SC Cleared
Quality Assurance & Compliance
1 2 (4.88%) Data Quality
1 2 (4.88%) SDET
System Software
1 1 (2.44%) Active Directory
1 1 (2.44%) XenApp
Systems Management
1 1 (2.44%) Cisco UCCX
1 1 (2.44%) HP SIM
Vendors
1 17 (41.46%) Microsoft
2 2 (4.88%) FatWire
2 2 (4.88%) Oracle
2 2 (4.88%) SAP
3 1 (2.44%) Cisco
3 1 (2.44%) Citrix
3 1 (2.44%) HP
3 1 (2.44%) Kaseya
3 1 (2.44%) SolarWinds
3 1 (2.44%) VMware