The first table below looks at the demand for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Contact Management
Rank 564 491 562
Rank change year-on-year
-73 +71
Contract jobs citing Contact Management 26 12 15
As % of all contract IT jobs located in England 0.051% 0.028% 0.027%
As % of the Processes & Methodologies category 0.068% 0.038% 0.039%
Number of daily rates quoted 20 8 8
Average daily rate £425 £500 £304
Average daily rate % change year-on-year
-15.00% +64.60%
90% offered a daily rate of more than £339 £344 £271
10% offered a daily rate of more than £555 £600 £390
UK excluding London average daily rate £425 £370 £330
% change year-on-year
+14.86% +12.12%
Number of hourly rates quoted 2 0 0
Average hourly rate £27.50 - -
UK excluding London average hourly rate £27.50 - -
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37958 31464 38928
As % of all contract IT jobs located in England 73.95% 73.02% 69.89%
Number of daily rates quoted 23972 19227 22646
Average daily rate £405 £413 £415
Average daily rate % change year-on-year
-1.81% -0.60%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 1118 981 1339
Average hourly rate £27.88 £32.00 £27.50
Average hourly rate % change year-on-year
-12.89% +16.36%
90% offered a hourly rate of more than £12.25 £13.50 £13.90
10% offered a hourly rate of more than £50.00 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Contact Management
UK

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 18 April 2014.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
South East -9 5 £419 -
London -25 4 £550 -8.33% 2
Yorkshire - - - -
South West - - - -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 24 (47.06%) CRM
2 20 (39.22%) Dynamics CRM
3 19 (37.25%) Finance
4 16 (31.37%) Microsoft
5 12 (23.53%) Project Management
6 10 (19.61%) Marketing
6 10 (19.61%) Banking
7 9 (17.65%) QA
8 7 (13.73%) Stakeholder Management
9 6 (11.76%) PRINCE2
10 5 (9.80%) BPR
10 5 (9.80%) Front Office
10 5 (9.80%) Supplier Management
11 4 (7.84%) Retail
11 4 (7.84%) User Acceptance Testing
11 4 (7.84%) Social Media
11 4 (7.84%) Change Control
11 4 (7.84%) Risk Management
11 4 (7.84%) Change Management
11 4 (7.84%) Financial Institution
11 4 (7.84%) Programme Management
12 3 (5.88%) MS Excel
12 3 (5.88%) PRINCE
12 3 (5.88%) SPSS
12 3 (5.88%) SAS
12 3 (5.88%) Predictive Modelling
12 3 (5.88%) FastStats
12 3 (5.88%) SaaS
12 3 (5.88%) Business Analysis
12 3 (5.88%) Database Marketing

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.88%) SAS
2 1 (1.96%) FileNet
2 1 (1.96%) CMS
Applications
1 3 (5.88%) MS Excel
1 3 (5.88%) SPSS
1 3 (5.88%) FastStats
Business Applications
1 20 (39.22%) Dynamics CRM
2 1 (1.96%) SAP SD
2 1 (1.96%) Hyperion Planning
2 1 (1.96%) HFM
2 1 (1.96%) Hyperion Enterprise
Cloud Services
1 3 (5.88%) SaaS
Communications & Networking
1 2 (3.92%) PBX
1 2 (3.92%) VoIP
2 1 (1.96%) DNS
Database & Business Intelligence
1 1 (1.96%) Essbase
General
1 19 (37.25%) Finance
2 10 (19.61%) Marketing
2 10 (19.61%) Banking
3 5 (9.80%) Front Office
4 4 (7.84%) Retail
4 4 (7.84%) Financial Institution
5 2 (3.92%) Local Government
6 1 (1.96%) Investment Banking
6 1 (1.96%) Billing
6 1 (1.96%) Retail Banking
Job Titles
1 19 (37.25%) Project Manager
2 18 (35.29%) Analyst
3 13 (25.49%) Business Analyst
4 6 (11.76%) Consultant
5 4 (7.84%) Senior Project Manager
5 4 (7.84%) Senior Manager
6 2 (3.92%) Financial Analyst
6 2 (3.92%) Microsoft Consultant
6 2 (3.92%) Microsoft CRM Consultant
6 2 (3.92%) Support Analyst
6 2 (3.92%) Technical Support
6 2 (3.92%) Applications Support
6 2 (3.92%) Technical Support Analyst
6 2 (3.92%) Contracts Manager
6 2 (3.92%) CRM Consultant
6 2 (3.92%) Applications Support Analyst
6 2 (3.92%) Technical Analyst
6 2 (3.92%) Senior Analyst
7 1 (1.96%) Functional Consultant
7 1 (1.96%) IT Consultant
Libraries, Frameworks & Software Standards
1 1 (1.96%) BAPI
1 1 (1.96%) Middleware
1 1 (1.96%) .NET
Miscellaneous
1 4 (7.84%) Social Media
2 2 (3.92%) Management Information System
3 1 (1.96%) Clustering
3 1 (1.96%) Foreign Exchange (FX)
3 1 (1.96%) SWIFT
3 1 (1.96%) Copywriting
Operating Systems
1 2 (3.92%) Windows
2 1 (1.96%) Windows Server 2012
2 1 (1.96%) Windows Server 2008
Processes & Methodologies
1 24 (47.06%) CRM
2 12 (23.53%) Project Management
3 7 (13.73%) Stakeholder Management
4 6 (11.76%) PRINCE2
5 5 (9.80%) BPR
5 5 (9.80%) Supplier Management
6 4 (7.84%) User Acceptance Testing
6 4 (7.84%) Change Control
6 4 (7.84%) Risk Management
6 4 (7.84%) Change Management
6 4 (7.84%) Programme Management
7 3 (5.88%) PRINCE
7 3 (5.88%) Predictive Modelling
7 3 (5.88%) Business Analysis
7 3 (5.88%) Database Marketing
7 3 (5.88%) Wealth Management
7 3 (5.88%) Statistical Analysis
8 2 (3.92%) Incident Management
8 2 (3.92%) Asset Management
8 2 (3.92%) Problem Management
Programming Languages
1 1 (1.96%) ABAP
Qualifications
1 2 (3.92%) Postgraduate
1 2 (3.92%) PRINCE2 Certification
2 1 (1.96%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 9 (17.65%) QA
2 1 (1.96%) ISO 9000
2 1 (1.96%) Data Quality
System Software
1 2 (3.92%) Active Directory
Systems Management
1 2 (3.92%) SCOM
Vendors
1 16 (31.37%) Microsoft
2 2 (3.92%) Hyperion
3 1 (1.96%) SAP
3 1 (1.96%) Citrix
3 1 (1.96%) Progress
3 1 (1.96%) Lagan
Woodbridge, Suffolk
TEKsystems
Rate: £250 - £325 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Cognitive Group
Rate: £0.00 per day + Market Rates
Posted: 3 days ago