The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Contact Management
Rank 564 554 517
Rank change year-on-year
-10 -37
Contract jobs citing Contact Management 6 16 14
As % of all contract IT jobs located in England 0.012% 0.033% 0.034%
As % of the Processes & Methodologies category 0.016% 0.044% 0.045%
Number of daily rates quoted 4 14 7
Average daily rate
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£494 £425 £300
Average daily rate % change year-on-year
+16.17% +41.66%
90% offered a daily rate of more than £426 £288 £171
10% offered a daily rate of more than £500 £593 £385
UK excluding London average daily rate £488 £425 £335
% change year-on-year
+14.70% +26.86%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38159 36293 31313
As % of all contract IT jobs located in England 77.26% 75.66% 75.00%
Number of daily rates quoted 24612 23297 19186
Average daily rate £415 £400 £418
Average daily rate % change year-on-year
+3.75% -4.19%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 1104 1097 973
Average hourly rate £27.50 £28.50 £32.50
Average hourly rate % change year-on-year
-3.50% -12.30%
90% offered a hourly rate of more than £12.00 £12.50 £14.00
10% offered a hourly rate of more than £47.79 £47.50 £50.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 3 £500 -13.04% 3
South East -6 3 £488 +16.41% 1
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 26 May 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 16 (61.54%) Cisco
1 16 (61.54%) Cisco ICM
1 16 (61.54%) Cisco UCCX
2 13 (50.00%) Change Management
3 12 (46.15%) Cisco CUCM
4 11 (42.31%) Citrix
4 11 (42.31%) Cisco Certification
5 10 (38.46%) CA
5 10 (38.46%) CA Spectrum
6 9 (34.62%) Service Management
7 8 (30.77%) Firewall
7 8 (30.77%) Cisco UCCE
7 8 (30.77%) NetScaler
8 7 (26.92%) Line Management
9 5 (19.23%) Project Management
10 4 (15.38%) Migration
10 4 (15.38%) Active Directory
10 4 (15.38%) VoIP
10 4 (15.38%) Cisco IPCC
10 4 (15.38%) VMware
11 3 (11.54%) Marketing
11 3 (11.54%) SQL
11 3 (11.54%) MS Exchange
11 3 (11.54%) SOA
11 3 (11.54%) Stakeholder Management
11 3 (11.54%) Microsoft
11 3 (11.54%) REST
11 3 (11.54%) Finance
12 2 (7.69%) MS Excel
12 2 (7.69%) Data Migration

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 26 May 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (11.54%) MS Exchange
2 1 (3.85%) Node.js
Applications
1 2 (7.69%) MS Excel
Communications & Networking
1 16 (61.54%) Cisco ICM
2 8 (30.77%) NetScaler
2 8 (30.77%) Firewall
3 4 (15.38%) VoIP
4 1 (3.85%) LAN
4 1 (3.85%) PSTN
4 1 (3.85%) Unified Communications
General
1 3 (11.54%) Finance
1 3 (11.54%) Marketing
2 2 (7.69%) Retail
2 2 (7.69%) Local Government
3 1 (3.85%) Banking
3 1 (3.85%) Financial Institution
3 1 (3.85%) Telecoms
Job Titles
1 12 (46.15%) Voice Engineer
2 3 (11.54%) Senior Project Manager
2 3 (11.54%) Cisco Voice Engineer
2 3 (11.54%) Project Manager
2 3 (11.54%) Network Engineer
2 3 (11.54%) Senior Manager
2 3 (11.54%) Cisco Engineer
3 2 (7.69%) Solutions Designer
3 2 (7.69%) Designer
3 2 (7.69%) Operations Engineer
3 2 (7.69%) Network Operations Engineer
3 2 (7.69%) Architect
4 1 (3.85%) Chief Enterprise Architect
4 1 (3.85%) Lead Enterprise Architect
4 1 (3.85%) .NET Developer
4 1 (3.85%) Infrastructure Architect
4 1 (3.85%) Developer
4 1 (3.85%) Lead Designer
4 1 (3.85%) Enterprise Architect
4 1 (3.85%) Chief Architect
Libraries, Frameworks & Software Standards
1 3 (11.54%) REST
2 1 (3.85%) AngularJS
2 1 (3.85%) Twitter Bootstrap
2 1 (3.85%) HTML
2 1 (3.85%) .NET
2 1 (3.85%) ASP.NET
2 1 (3.85%) CSS
2 1 (3.85%) ASP.NET MVC
Miscellaneous
1 2 (7.69%) IVR
2 1 (3.85%) Social Media
2 1 (3.85%) Data Centre
Operating Systems
1 1 (3.85%) Windows
1 1 (3.85%) Linux
Processes & Methodologies
1 13 (50.00%) Change Management
2 9 (34.62%) Service Management
3 7 (26.92%) Line Management
4 5 (19.23%) Project Management
5 4 (15.38%) Migration
6 3 (11.54%) Stakeholder Management
6 3 (11.54%) SOA
7 2 (7.69%) Data Migration
7 2 (7.69%) Programme Management
7 2 (7.69%) Content Management
7 2 (7.69%) Document Management
8 1 (3.85%) Speech Recognition
8 1 (3.85%) Knowledge Management
8 1 (3.85%) Enterprise Architecture
8 1 (3.85%) Customer Engagement
8 1 (3.85%) Portfolio Management
8 1 (3.85%) MVC
8 1 (3.85%) PRINCE2
Programming Languages
1 3 (11.54%) SQL
2 1 (3.85%) C#
2 1 (3.85%) JavaScript
Qualifications
1 11 (42.31%) Cisco Certification
2 1 (3.85%) PRINCE2 Certification
2 1 (3.85%) Degree
2 1 (3.85%) Security Cleared
System Software
1 4 (15.38%) Active Directory
2 1 (3.85%) VMware Infrastructure
2 1 (3.85%) VMware ESXi
Systems Management
1 16 (61.54%) Cisco UCCX
2 12 (46.15%) Cisco CUCM
3 10 (38.46%) CA Spectrum
4 8 (30.77%) Cisco UCCE
5 4 (15.38%) Cisco IPCC
Vendors
1 16 (61.54%) Cisco
2 11 (42.31%) Citrix
3 10 (38.46%) CA
4 4 (15.38%) VMware
5 3 (11.54%) Microsoft
6 1 (3.85%) Genesys
6 1 (3.85%) Blue Prism
Bristol, Avon
Hydrogen Group
Rate: £350 - £420 per day
Posted: 5 days ago
London
Annapurna
Rate: £550 - £600 per annum
Posted: 5 days ago
Slough
The People Network
Rate: £450 - £525 per day
Posted: 20 days ago