The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Contact Management
Rank 582 561 534
Rank change year-on-year
-21 -27
Contract jobs citing Contact Management 13 9 22
As % of all contract IT jobs located in England 0.025% 0.018% 0.047%
As % of the Processes & Methodologies category 0.032% 0.024% 0.063%
Number of daily rates quoted 7 4 9
Average daily rate
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£488 £381 £300
Average daily rate % change year-on-year
+27.86% +27.08%
90% offered a daily rate of more than £292 £358 £128
10% offered a daily rate of more than £530 £519 £350
UK excluding London average daily rate £422 £375 £350
% change year-on-year
+12.46% +7.14%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40103 37736 35030
As % of all contract IT jobs located in England 77.83% 76.45% 75.23%
Number of daily rates quoted 26527 23757 21722
Average daily rate £423 £410 £413
Average daily rate % change year-on-year
+3.17% -0.60%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1073 1093 1022
Average hourly rate £28.50 £25.00 £32.50
Average hourly rate % change year-on-year
+14.00% -23.07%
90% offered a hourly rate of more than £12.50 £12.79 £13.28
10% offered a hourly rate of more than £52.19 £47.00 £50.00
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 31 July 2015.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 5 £500 +29.03%
South East -10 3 £488 -
East of England - 3 - -
North West - 1 - -
South West - 1 £356 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 9 (32.14%) Cisco
1 9 (32.14%) Change Management
1 9 (32.14%) Cisco ICM
1 9 (32.14%) Cisco UCCX
2 8 (28.57%) Citrix
3 7 (25.00%) Cisco Certification
3 7 (25.00%) Project Management
3 7 (25.00%) Cisco CUCM
4 6 (21.43%) CA Spectrum
4 6 (21.43%) CA
5 5 (17.86%) Firewall
5 5 (17.86%) NetScaler
6 4 (14.29%) Service Management
6 4 (14.29%) Stakeholder Management
6 4 (14.29%) Finance
6 4 (14.29%) Microsoft
6 4 (14.29%) Active Directory
7 3 (10.71%) MS Excel
7 3 (10.71%) MS Exchange
7 3 (10.71%) SOA
7 3 (10.71%) Migration
7 3 (10.71%) Programme Management
7 3 (10.71%) Asset Management
7 3 (10.71%) MS PowerPoint
7 3 (10.71%) IT Asset Management
7 3 (10.71%) REST
7 3 (10.71%) Marketing
7 3 (10.71%) Cisco UCCE
8 2 (7.14%) Capacity Management
8 2 (7.14%) Line Management

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.71%) MS Exchange
Applications
1 3 (10.71%) MS Excel
1 3 (10.71%) MS PowerPoint
Communications & Networking
1 9 (32.14%) Cisco ICM
2 5 (17.86%) NetScaler
2 5 (17.86%) Firewall
3 2 (7.14%) VoIP
4 1 (3.57%) LAN
4 1 (3.57%) PSTN
4 1 (3.57%) Unified Communications
Database & Business Intelligence
1 1 (3.57%) SQL Server
General
1 4 (14.29%) Finance
2 3 (10.71%) Marketing
3 2 (7.14%) Banking
3 2 (7.14%) Retail
3 2 (7.14%) Local Government
4 1 (3.57%) Financial Institution
4 1 (3.57%) Telecoms
Job Titles
1 6 (21.43%) Project Manager
2 5 (17.86%) Voice Engineer
3 4 (14.29%) Analyst
4 3 (10.71%) Architect
4 3 (10.71%) Senior Manager
4 3 (10.71%) Senior Project Manager
5 2 (7.14%) Designer
5 2 (7.14%) Operations Engineer
5 2 (7.14%) Network Operations Engineer
5 2 (7.14%) Solutions Designer
5 2 (7.14%) Operations Manager
5 2 (7.14%) Network Engineer
6 1 (3.57%) Lead Designer
6 1 (3.57%) Service Manager
6 1 (3.57%) Support Analyst
6 1 (3.57%) Chief Enterprise Architect
6 1 (3.57%) Lead Enterprise Architect
6 1 (3.57%) Systems Architect
6 1 (3.57%) Infrastructure Architect
6 1 (3.57%) Enterprise Architect
Libraries, Frameworks & Software Standards
1 3 (10.71%) REST
2 1 (3.57%) HTML
2 1 (3.57%) .NET
2 1 (3.57%) ASP.NET
2 1 (3.57%) ASP.NET MVC
2 1 (3.57%) HTML5
Miscellaneous
1 2 (7.14%) IVR
2 1 (3.57%) Social Media
2 1 (3.57%) Data Centre
Operating Systems
1 1 (3.57%) Windows
1 1 (3.57%) Linux
Processes & Methodologies
1 9 (32.14%) Change Management
2 7 (25.00%) Project Management
3 4 (14.29%) Service Management
3 4 (14.29%) Stakeholder Management
4 3 (10.71%) Programme Management
4 3 (10.71%) Asset Management
4 3 (10.71%) SOA
4 3 (10.71%) Migration
4 3 (10.71%) IT Asset Management
5 2 (7.14%) Knowledge Management
5 2 (7.14%) Capacity Management
5 2 (7.14%) Line Management
5 2 (7.14%) Coaching
5 2 (7.14%) Content Management
5 2 (7.14%) Document Management
5 2 (7.14%) Performance Management
5 2 (7.14%) Data Migration
6 1 (3.57%) Data Architecture
6 1 (3.57%) Customer Engagement
6 1 (3.57%) Portfolio Management
Programming Languages
1 1 (3.57%) C#
1 1 (3.57%) SQL
Qualifications
1 7 (25.00%) Cisco Certification
2 1 (3.57%) PRINCE2 Certification
2 1 (3.57%) Degree
2 1 (3.57%) Security Cleared
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 4 (14.29%) Active Directory
2 1 (3.57%) VMware Infrastructure
2 1 (3.57%) VMware ESXi
Systems Management
1 9 (32.14%) Cisco UCCX
2 7 (25.00%) Cisco CUCM
3 6 (21.43%) CA Spectrum
4 3 (10.71%) Cisco UCCE
5 2 (7.14%) Cisco IPCC
Vendors
1 9 (32.14%) Cisco
2 8 (28.57%) Citrix
3 6 (21.43%) CA
4 4 (14.29%) Microsoft
5 2 (7.14%) VMware
6 1 (3.57%) Pega
6 1 (3.57%) Blue Prism
6 1 (3.57%) Genesys