The table below looks at the statistics for Contact Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Contact Management
Rank 566 547 561
Rank change year-on-year
-19 +14
Contract jobs citing Contact Management 12 22 13
As % of all contract IT jobs located in England 0.023% 0.046% 0.025%
As % of the Processes & Methodologies category 0.031% 0.061% 0.034%
Number of daily rates quoted 6 10 6
Average daily rate
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£450 £425 £233
Average daily rate % change year-on-year
+5.88% +82.79%
90% offered a daily rate of more than £258 £291 £200
10% offered a daily rate of more than £600 £550 £500
UK excluding London average daily rate £450 £350 £358
% change year-on-year
+28.57% -2.09%
Number of hourly rates quoted 0 1 0
Average hourly rate - £17.00 -
UK excluding London average hourly rate - - -
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38925 35924 38359
As % of all contract IT jobs located in England 74.49% 74.48% 72.52%
Number of daily rates quoted 24714 22629 22625
Average daily rate £413 £403 £400
Average daily rate % change year-on-year
+2.48% +0.62%
90% offered a daily rate of more than £275 £275 £268
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1104 1022 1412
Average hourly rate £23.50 £27.97 £31.50
Average hourly rate % change year-on-year
-15.98% -11.20%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £47.50 £50.00 £47.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the England region.

Contact Management Daily Rate Trend in England

Contact Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the England region over the 3 months to 19 September 2014.

Contact Management Daily Rate Histogram in England

Contact Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the England region.

Contact Management Hourly Rate Trend in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 6 £423 -6.11% 3
East Midlands - 3 £450 -
South East - 2 - - 1
South West - - - - 2
West Midlands - - - -
Yorkshire - - - - 1
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 9 (42.86%) CRM
1 9 (42.86%) Cisco
2 8 (38.10%) Cisco ICM
2 8 (38.10%) Cisco CUCM
3 6 (28.57%) Finance
4 5 (23.81%) Change Management
4 5 (23.81%) Dynamics CRM
5 4 (19.05%) Cisco UCCX
5 4 (19.05%) Microsoft
5 4 (19.05%) HP
5 4 (19.05%) Citrix
6 3 (14.29%) Cisco Certification
6 3 (14.29%) ISDN
6 3 (14.29%) Avaya
6 3 (14.29%) CA
6 3 (14.29%) Salesforce.com
6 3 (14.29%) ITIL
6 3 (14.29%) Stakeholder Management
6 3 (14.29%) VXML
6 3 (14.29%) Firewall
6 3 (14.29%) NetScaler
6 3 (14.29%) Change Control
6 3 (14.29%) CA Spectrum
6 3 (14.29%) Cisco ICM Scripting
7 2 (9.52%) Marketing
7 2 (9.52%) Line Management
7 2 (9.52%) Force.com
7 2 (9.52%) Visualforce
7 2 (9.52%) Apex Code
7 2 (9.52%) SaaS

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.76%) SharePoint
1 1 (4.76%) MS Exchange
1 1 (4.76%) Liferay
Applications
1 1 (4.76%) MS Excel
1 1 (4.76%) MS Office
Business Applications
1 5 (23.81%) Dynamics CRM
2 1 (4.76%) SAP CRM
Cloud Services
1 2 (9.52%) Force.com
1 2 (9.52%) SaaS
Communications & Networking
1 8 (38.10%) Cisco ICM
2 3 (14.29%) ISDN
2 3 (14.29%) Firewall
2 3 (14.29%) NetScaler
3 1 (4.76%) SAN
3 1 (4.76%) Internet
Database & Business Intelligence
1 1 (4.76%) SQL Server
1 1 (4.76%) Oracle BI EE
General
1 6 (28.57%) Finance
2 2 (9.52%) Marketing
2 2 (9.52%) Retail
3 1 (4.76%) Investment Banking
3 1 (4.76%) Front Office
3 1 (4.76%) Back Office
3 1 (4.76%) Banking
3 1 (4.76%) Dutch Language
3 1 (4.76%) French Language
3 1 (4.76%) German Language
Job Titles
1 4 (19.05%) Cisco Engineer
2 3 (14.29%) Developer
2 3 (14.29%) Voice Engineer
3 2 (9.52%) CRM Consultant
3 2 (9.52%) Salesforce.com Developer
3 2 (9.52%) Cisco Support Engineer
3 2 (9.52%) Support Engineer
3 2 (9.52%) Analyst
3 2 (9.52%) Consultant
3 2 (9.52%) Project Manager
3 2 (9.52%) Business Analyst
3 2 (9.52%) Cisco Support
4 1 (4.76%) Senior SAP Consultant
4 1 (4.76%) SAP CRM Consultant
4 1 (4.76%) SAP Consultant
4 1 (4.76%) Data Manager
4 1 (4.76%) Infrastructure Consultant
4 1 (4.76%) Commercial Manager
4 1 (4.76%) Network Engineer
4 1 (4.76%) Senior Consultant
Libraries, Frameworks & Software Standards
1 3 (14.29%) VXML
2 2 (9.52%) Visualforce
2 2 (9.52%) Web Services
2 2 (9.52%) XML
3 1 (4.76%) Middleware
3 1 (4.76%) HTML
3 1 (4.76%) J2EE
3 1 (4.76%) SOAP
Miscellaneous
1 2 (9.52%) IVR
2 1 (4.76%) Social Network
Operating Systems
1 1 (4.76%) Windows
Processes & Methodologies
1 9 (42.86%) CRM
2 5 (23.81%) Change Management
3 3 (14.29%) ITIL
3 3 (14.29%) Stakeholder Management
3 3 (14.29%) Change Control
3 3 (14.29%) Cisco ICM Scripting
4 2 (9.52%) Line Management
4 2 (9.52%) GAP Analysis
4 2 (9.52%) Service Management
4 2 (9.52%) Migration
4 2 (9.52%) PRINCE2
5 1 (4.76%) PRINCE
5 1 (4.76%) BPR
5 1 (4.76%) Business Intelligence
5 1 (4.76%) B2B
5 1 (4.76%) B2C
5 1 (4.76%) E-Commerce
5 1 (4.76%) Systems Analysis
5 1 (4.76%) Supplier Management
5 1 (4.76%) Disaster Recovery
Programming Languages
1 2 (9.52%) Apex Code
2 1 (4.76%) Java
2 1 (4.76%) JavaScript
2 1 (4.76%) SQL
Qualifications
1 3 (14.29%) Cisco Certification
2 1 (4.76%) PRINCE2 Certification
2 1 (4.76%) Degree
2 1 (4.76%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 1 (4.76%) SLA
1 1 (4.76%) Basel II
System Software
1 1 (4.76%) VMware Infrastructure
1 1 (4.76%) XenApp
Systems Management
1 8 (38.10%) Cisco CUCM
2 4 (19.05%) Cisco UCCX
3 3 (14.29%) CA Spectrum
4 1 (4.76%) HP SIM
Vendors
1 9 (42.86%) Cisco
2 4 (19.05%) Microsoft
2 4 (19.05%) HP
2 4 (19.05%) Citrix
3 3 (14.29%) Avaya
3 3 (14.29%) CA
3 3 (14.29%) Salesforce.com
4 2 (9.52%) VMware
5 1 (4.76%) SAP
5 1 (4.76%) SolarWinds
5 1 (4.76%) Kaseya
London
Cyber Team
Rate: From £230 to £260 per day 3 Months Contract
Posted: 4 days ago
City of London
Annapurna
Rate: £550 - £700 per day
Posted: 14 days ago