The first table below looks at the demand for the Technical Support Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Technical Support Analyst
Rank 220 225 229
Rank change year-on-year
+5 +4
Contract jobs requiring a Technical Support Analyst 4 14 24
As % of all contract IT jobs located in the South East 0.051% 0.138% 0.231%
As % of the Job Titles category 0.055% 0.149% 0.250%
Number of daily rates quoted 0 4 9
Average daily rate - £325 £105
Average daily rate % change year-on-year
- +209.52%
UK excluding London average daily rate £223 £185 £181
% change year-on-year
+20.27% +2.06%
Number of hourly rates quoted 1 2 1
Average hourly rate £16.00 £14.25 £22.50
Average hourly rate % change year-on-year
+12.28% -36.66%
UK excluding London average hourly rate £14.00 £13.50 £18.00
% change year-on-year
+3.70% -25.00%
All Job Titles
South East
Contract IT job ads with a match in the
Job Titles category
7211 9367 9611
As % of all contract IT jobs located in the South East 92.52% 92.32% 92.65%
Number of daily rates quoted 3605 4207 4140
Average daily rate £350 £350 £351
Average daily rate % change year-on-year
- -0.28%
90% offered a daily rate of more than £205 £225 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 577 716 825
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £12.00 £11.38 £11.00
10% offered a hourly rate of more than £39.00 £42.50 £42.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst across the South East region as a proportion of the total demand within the Job Titles category.

South East Technical Support Analyst Jobs Demand Trend

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the South East region.

South East Technical Support Analyst Daily Rate Trend

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the South East region.

South East Technical Support Analyst Hourly Rate Trend

Technical Support Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the South East region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Berkshire +15 1 - -
Surrey +11 1 - -
Middlesex - 1 - -
Oxfordshire - 1 - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the South East region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 14 (87.50%) Windows
2 11 (68.75%) Windows Server 2003
3 10 (62.50%) Windows Server 2008
4 9 (56.25%) VMware
4 9 (56.25%) Microsoft
5 8 (50.00%) Active Directory
5 8 (50.00%) MS Exchange
6 7 (43.75%) DNS
6 7 (43.75%) DHCP
7 6 (37.50%) Exchange Server 2010
7 6 (37.50%) SCCM
8 5 (31.25%) VMware Infrastructure
8 5 (31.25%) SharePoint
8 5 (31.25%) SAN
8 5 (31.25%) MS Office
8 5 (31.25%) ITIL
8 5 (31.25%) Citrix
9 4 (25.00%) Migration
9 4 (25.00%) vSphere
10 3 (18.75%) Windows 7
10 3 (18.75%) VMware ESXi
10 3 (18.75%) SharePoint 2010
10 3 (18.75%) SCOM
10 3 (18.75%) Firewall
10 3 (18.75%) Symantec
10 3 (18.75%) Blackberry Enterprise Server
10 3 (18.75%) Project Management
10 3 (18.75%) SQL Server
10 3 (18.75%) LAN
10 3 (18.75%) MS Excel

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the South East region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (6.250%) Application Packaging
Application Platforms
1 8 (50.00%) MS Exchange
2 6 (37.50%) Exchange Server 2010
3 5 (31.25%) SharePoint
4 3 (18.75%) SharePoint 2010
4 3 (18.75%) Blackberry Enterprise Server
5 2 (12.50%) Exchange Server 2003
5 2 (12.50%) Exchange Server 2007
6 1 (6.250%) IIS
6 1 (6.250%) Lotus Domino
Applications
1 5 (31.25%) MS Office
2 3 (18.75%) MS Excel
Communications & Networking
1 7 (43.75%) DNS
1 7 (43.75%) DHCP
2 5 (31.25%) SAN
3 3 (18.75%) Firewall
3 3 (18.75%) LAN
3 3 (18.75%) TCP/IP
4 2 (12.50%) VoIP
4 2 (12.50%) WAN
4 2 (12.50%) MPLS
5 1 (6.250%) VLAN
5 1 (6.250%) Wireless
5 1 (6.250%) DMZ
5 1 (6.250%) VPN
Database & Business Intelligence
1 3 (18.75%) SQL Server
General
1 2 (12.50%) Manufacturing
2 1 (6.250%) Back Office
Miscellaneous
1 2 (12.50%) Thin Client
1 2 (12.50%) Fat Client
2 1 (6.250%) iPad
2 1 (6.250%) iPhone
2 1 (6.250%) Replication
Operating Systems
1 14 (87.50%) Windows
2 11 (68.75%) Windows Server 2003
3 10 (62.50%) Windows Server 2008
4 3 (18.75%) Windows 7
5 2 (12.50%) Linux
6 1 (6.250%) Windows Vista
6 1 (6.250%) Windows XP
Processes & Methodologies
1 5 (31.25%) ITIL
2 4 (25.00%) Migration
3 3 (18.75%) Project Management
4 2 (12.50%) PRINCE2
4 2 (12.50%) Service Delivery
4 2 (12.50%) ITIL V2
5 1 (6.250%) User Acceptance Testing
5 1 (6.250%) Performance Management
5 1 (6.250%) Data Protection
5 1 (6.250%) Change Management
5 1 (6.250%) Service Management
Programming Languages
1 1 (6.250%) SQL
1 1 (6.250%) VBScript
1 1 (6.250%) VB
Qualifications
1 2 (12.50%) MCSE
1 2 (12.50%) MCP
1 2 (12.50%) Microsoft Certification
2 1 (6.250%) MCDST
2 1 (6.250%) MCITP
2 1 (6.250%) Cisco Certification
2 1 (6.250%) MCSA
2 1 (6.250%) CCNA
Quality Assurance & Compliance
1 3 (18.75%) SLA
System Software
1 8 (50.00%) Active Directory
2 5 (31.25%) VMware Infrastructure
3 4 (25.00%) vSphere
4 3 (18.75%) VMware ESXi
5 2 (12.50%) Terminal Services
5 2 (12.50%) Forefront TMG
6 1 (6.250%) XenApp
6 1 (6.250%) VMware ESX
Systems Management
1 6 (37.50%) SCCM
2 3 (18.75%) SCOM
3 2 (12.50%) Norton AntiVirus
3 2 (12.50%) ARCserve
3 2 (12.50%) NetBackup
3 2 (12.50%) WSUS
4 1 (6.250%) WhatsUp Gold
Vendors
1 9 (56.25%) VMware
1 9 (56.25%) Microsoft
2 5 (31.25%) Citrix
3 3 (18.75%) Symantec
3 3 (18.75%) Intel
4 2 (12.50%) Cisco
4 2 (12.50%) CommVault
4 2 (12.50%) NetApp
5 1 (6.250%) Websense
5 1 (6.250%) Lotus
5 1 (6.250%) HP
5 1 (6.250%) Dell