The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 558 504 519
Rank change year-on-year
-54 +15
Contract jobs requiring a Technical Support Analyst 28 51 36
As % of all contract IT jobs located in England 0.055% 0.11% 0.081%
As % of the Job Titles category 0.060% 0.11% 0.087%
Number of daily rates quoted 11 26 9
Average daily rate
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£290 £250 £310
Average daily rate % change year-on-year
+16.00% -19.35%
90% offered a daily rate of more than £160 £124 £208
10% offered a daily rate of more than £475 £358 £488
UK excluding London average daily rate £363 £228 £225
% change year-on-year
+59.34% +1.11%
Number of hourly rates quoted 3 14 8
Average hourly rate £20.00 £20.00 £16.50
Average hourly rate % change year-on-year
- +21.21%
90% offered a hourly rate of more than £15.20 £12.50 £10.00
10% offered a hourly rate of more than £26.00 £23.00 £27.96
UK excluding London average hourly rate £20.00 £23.00 £12.00
% change year-on-year
-13.04% +91.66%
Technical Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46875 44412 41390
As % of all contract IT jobs located in England 92.50% 92.75% 92.75%
Number of daily rates quoted 30107 27634 24617
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1774 1804 1984
Average hourly rate £17.00 £16.50 £19.00
Average hourly rate % change year-on-year
+3.03% -13.15%
90% offered a hourly rate of more than £11.00 £10.50 £11.35
10% offered a hourly rate of more than £40.76 £38.50 £41.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Technical Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in England

Technical Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Daily Rate Trend in England

Technical Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the England region over the 3 months to 3 July 2015.

Technical Support Analyst Daily Rate Histogram in England

Technical Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Hourly Rate Trend in England

Technical Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst across the England region over the 3 months to 3 July 2015.

Technical Support Analyst Hourly Rate Histogram in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -25 15 £270 -6.49% 4
South East -19 5 - - 1
East Midlands -4 3 £363 +229.54%
West Midlands 0 2 - - 2
East of England -3 1 - - 2
North West -16 1 - - 3
North East -21 1 - -
Technical Support Analyst
UK

Technical Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 40 (58.82%) Windows
2 31 (45.59%) ITIL
3 24 (35.29%) SQL
4 20 (29.41%) Linux
5 15 (22.06%) UNIX
5 15 (22.06%) Microsoft
5 15 (22.06%) Active Directory
6 14 (20.59%) Oracle
7 12 (17.65%) Windows 7
8 11 (16.18%) Analytical Skills
9 10 (14.71%) Windows Server 2008
9 10 (14.71%) WebSphere
9 10 (14.71%) WebSphere Application Server
9 10 (14.71%) IIS
9 10 (14.71%) E-Commerce
10 9 (13.24%) Tomcat
10 9 (13.24%) IBM
10 9 (13.24%) MS Office
10 9 (13.24%) Java
11 8 (11.76%) IBM HTTP Server
11 8 (11.76%) DB2
11 8 (11.76%) AIX
11 8 (11.76%) HPUX
11 8 (11.76%) Cisco
11 8 (11.76%) HP
11 8 (11.76%) HTTP
12 7 (10.29%) TCP/IP
12 7 (10.29%) LAN
12 7 (10.29%) VMware
12 7 (10.29%) Middleware

Technical Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (14.71%) WebSphere Application Server
1 10 (14.71%) IIS
1 10 (14.71%) WebSphere
2 9 (13.24%) Tomcat
3 8 (11.76%) IBM HTTP Server
4 5 (7.35%) MS Exchange
5 4 (5.88%) IBM Notes
6 3 (4.41%) WorkSite
7 1 (1.47%) Exchange Server 2007
7 1 (1.47%) Exchange Server 2013
7 1 (1.47%) Lotus Domino
7 1 (1.47%) Apache
7 1 (1.47%) Blackberry Enterprise Server
7 1 (1.47%) Exchange Server 2003
Applications
1 9 (13.24%) MS Office
2 6 (8.82%) MS Excel
3 3 (4.41%) MS PowerPoint
Business Applications
1 1 (1.47%) Remedy ITSM
Cloud Services
1 2 (2.94%) Microsoft Azure
1 2 (2.94%) Amazon AWS
2 1 (1.47%) Google Apps
Communications & Networking
1 8 (11.76%) HTTP
2 7 (10.29%) TCP/IP
2 7 (10.29%) LAN
3 6 (8.82%) WAN
4 4 (5.88%) SAN
4 4 (5.88%) DNS
4 4 (5.88%) IP Telephony
5 3 (4.41%) DHCP
6 2 (2.94%) FTP
6 2 (2.94%) VPN
6 2 (2.94%) LDAP
6 2 (2.94%) Firewall
6 2 (2.94%) SSH
6 2 (2.94%) Cisco IPT
6 2 (2.94%) Network Security
6 2 (2.94%) NAS
7 1 (1.47%) Wi-Fi
7 1 (1.47%) Wireless
7 1 (1.47%) SSL
7 1 (1.47%) DMZ
Database & Business Intelligence
1 8 (11.76%) DB2
2 3 (4.41%) SQL Server
3 2 (2.94%) IDOL
4 1 (1.47%) SQLPlus
Development Applications
1 5 (7.35%) Ant
2 2 (2.94%) Octopus Deploy
3 1 (1.47%) Introscope
3 1 (1.47%) Oracle APEX
General
1 6 (8.82%) Finance
2 5 (7.35%) Legal
3 4 (5.88%) Law
3 4 (5.88%) Telecoms
4 2 (2.94%) Banking
5 1 (1.47%) Retail
5 1 (1.47%) Marketing
5 1 (1.47%) Manufacturing
5 1 (1.47%) Financial Institution
5 1 (1.47%) Front Office
5 1 (1.47%) Back Office
Libraries, Frameworks & Software Standards
1 7 (10.29%) Middleware
2 5 (7.35%) .NET
3 2 (2.94%) Web Services
4 1 (1.47%) XML
4 1 (1.47%) Java EE
4 1 (1.47%) Oracle Streams
4 1 (1.47%) ASP.NET
4 1 (1.47%) CSS
4 1 (1.47%) DHTML
4 1 (1.47%) HTML
Miscellaneous
1 11 (16.18%) Analytical Skills
2 5 (7.35%) Blackberry
3 3 (4.41%) Hedge funds
3 3 (4.41%) Data Centre
4 2 (2.94%) Client/Server
5 1 (1.47%) BYOD
5 1 (1.47%) HP StoreVirtual
5 1 (1.47%) Replication
5 1 (1.47%) Clustering
5 1 (1.47%) E-Learning
5 1 (1.47%) PKI
5 1 (1.47%) Life Science
5 1 (1.47%) Credit Risk
5 1 (1.47%) Market Risk
5 1 (1.47%) EqualLogic
Operating Systems
1 40 (58.82%) Windows
2 20 (29.41%) Linux
3 15 (22.06%) UNIX
4 12 (17.65%) Windows 7
5 10 (14.71%) Windows Server 2008
6 8 (11.76%) AIX
6 8 (11.76%) HPUX
7 5 (7.35%) Windows Server 2003
7 5 (7.35%) Windows Server 2012
8 4 (5.88%) Android
9 3 (4.41%) Solaris
9 3 (4.41%) Windows XP
10 2 (2.94%) Windows Vista
10 2 (2.94%) Red Hat Enterprise Linux
10 2 (2.94%) Apple iOS
10 2 (2.94%) BlackBerry OS
10 2 (2.94%) Windows 8
11 1 (1.47%) Windows NT
Processes & Methodologies
1 31 (45.59%) ITIL
2 10 (14.71%) E-Commerce
3 7 (10.29%) Root Cause Analysis
4 5 (7.35%) Continuous Improvement
5 4 (5.88%) Knowledge Management
5 4 (5.88%) Service Management
5 4 (5.88%) Change Management
5 4 (5.88%) Migration
6 2 (2.94%) Information Management
6 2 (2.94%) PRINCE2
6 2 (2.94%) Incident Management
6 2 (2.94%) Load Balancing
6 2 (2.94%) Problem Management
6 2 (2.94%) Capacity Management
7 1 (1.47%) Software Deployment
7 1 (1.47%) Infrastructure Management
7 1 (1.47%) Technical Analysis
7 1 (1.47%) SDLC
7 1 (1.47%) Change Control
7 1 (1.47%) Release Management
Programming Languages
1 24 (35.29%) SQL
2 9 (13.24%) Java
3 5 (7.35%) Python
3 5 (7.35%) C#
3 5 (7.35%) Jython
4 2 (2.94%) PowerShell
4 2 (2.94%) PL/SQL
5 1 (1.47%) Shell Script
5 1 (1.47%) JavaScript
5 1 (1.47%) Perl
5 1 (1.47%) PHP
Qualifications
1 6 (8.82%) Microsoft Certification
2 4 (5.88%) MCSE
3 2 (2.94%) MCSA
3 2 (2.94%) MCDST
3 2 (2.94%) MCP
4 1 (1.47%) MCITP
4 1 (1.47%) SC Cleared
4 1 (1.47%) Security Cleared
4 1 (1.47%) MOS
Quality Assurance & Compliance
1 4 (5.88%) SLA
System Software
1 15 (22.06%) Active Directory
2 2 (2.94%) VMware ESX
2 2 (2.94%) Microsoft Virtual Server
2 2 (2.94%) VMware Infrastructure
2 2 (2.94%) Hyper-V
3 1 (1.47%) DFS Replication
3 1 (1.47%) vSphere
Systems Management
1 2 (2.94%) Nagios
1 2 (2.94%) Norton AntiVirus
1 2 (2.94%) NetBackup
1 2 (2.94%) ServiceCenter
1 2 (2.94%) Icinga
2 1 (1.47%) Tivoli
2 1 (1.47%) SCCM
2 1 (1.47%) CA Wily
2 1 (1.47%) WSUS
Vendors
1 15 (22.06%) Microsoft
2 14 (20.59%) Oracle
3 9 (13.24%) IBM
4 8 (11.76%) Cisco
4 8 (11.76%) HP
5 7 (10.29%) VMware
6 4 (5.88%) Lotus
7 3 (4.41%) Citrix
7 3 (4.41%) Symantec
8 2 (2.94%) Red Hat
8 2 (2.94%) Apple
8 2 (2.94%) Sun
8 2 (2.94%) LANDesk
9 1 (1.47%) Veeam
9 1 (1.47%) SolarWinds
9 1 (1.47%) 3PAR
9 1 (1.47%) Isilon
9 1 (1.47%) Splunk
9 1 (1.47%) Google
9 1 (1.47%) TIBCO
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