The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 544 512 480
Rank change year-on-year
-32 -32
Contract jobs requiring a Technical Support Analyst 35 39 54
As % of all contract IT jobs located in England 0.071% 0.083% 0.12%
As % of the Job Titles category 0.077% 0.090% 0.13%
Number of daily rates quoted 20 16 21
Average daily rate
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£235 £245 £215
Average daily rate % change year-on-year
-4.08% +13.95%
90% offered a daily rate of more than £180 £143 £140
10% offered a daily rate of more than £480 £475 £350
UK excluding London average daily rate £264 £240 £215
% change year-on-year
+9.89% +11.62%
Number of hourly rates quoted 4 8 15
Average hourly rate £23.75 £17.50 £17.50
Average hourly rate % change year-on-year
+35.71% -
90% offered a hourly rate of more than £20.00 £13.10 £12.00
10% offered a hourly rate of more than £28.55 £19.30 £20.00
UK excluding London average hourly rate £28.25 £17.75 £17.50
% change year-on-year
+59.15% +1.42%
Technical Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45626 43383 41175
As % of all contract IT jobs located in England 92.03% 92.64% 93.01%
Number of daily rates quoted 29592 26643 23710
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £230 £229 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1873 1913 2427
Average hourly rate £16.16 £17.50 £19.00
Average hourly rate % change year-on-year
-7.65% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Technical Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in England

Technical Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Daily Rate Trend in England

Technical Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the England region over the 3 months to 24 December 2014.

Technical Support Analyst Daily Rate Histogram in England

Technical Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Hourly Rate Trend in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 15 £230 -45.88% 6
West Midlands +1 7 £208 -38.51% 2
South East -31 5 £268 +62.12% 3
East of England -8 4 £450 -
North West -11 3 £240 - 1
Yorkshire -20 1 £350 +45.83% 6
East Midlands - - - -
North East - - - -
South West - - - -
Technical Support Analyst
UK

Technical Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 47 (52.22%) Windows
2 35 (38.89%) Microsoft
3 31 (34.44%) ITIL
4 30 (33.33%) Active Directory
5 25 (27.78%) Linux
6 24 (26.67%) SQL
6 24 (26.67%) Windows 7
7 23 (25.56%) UNIX
8 22 (24.44%) MS Office
9 18 (20.00%) MS Exchange
10 16 (17.78%) Finance
11 14 (15.56%) Analytical Skills
12 13 (14.44%) MS Excel
13 12 (13.33%) HP
13 12 (13.33%) Cisco
13 12 (13.33%) Windows Server 2008
13 12 (13.33%) Banking
14 11 (12.22%) SLA
14 11 (12.22%) Windows XP
14 11 (12.22%) Oracle
14 11 (12.22%) Windows Server 2003
15 10 (11.11%) IBM
15 10 (11.11%) TCP/IP
16 9 (10.00%) Red Hat
16 9 (10.00%) Configuration Management
16 9 (10.00%) Investment Banking
17 8 (8.89%) VMware
17 8 (8.89%) Microsoft Certification
17 8 (8.89%) VoIP
17 8 (8.89%) Java

Technical Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (20.00%) MS Exchange
2 6 (6.67%) Exchange Server 2010
3 5 (5.56%) IIS
4 4 (4.44%) SharePoint
4 4 (4.44%) WebSphere
5 3 (3.33%) Exchange Server 2007
6 2 (2.22%) SharePoint 2010
6 2 (2.22%) WebSphere Application Server
6 2 (2.22%) Tomcat
6 2 (2.22%) IBM HTTP Server
6 2 (2.22%) Exchange Server 2003
7 1 (1.11%) SharePoint Server
7 1 (1.11%) Documentum
Applications
1 22 (24.44%) MS Office
2 13 (14.44%) MS Excel
3 6 (6.67%) MS Visio
4 1 (1.11%) S-PLUS
4 1 (1.11%) Spreadsheet
4 1 (1.11%) Final Cut Pro
Business Applications
1 5 (5.56%) ION MarketView
2 1 (1.11%) ReMetrica
2 1 (1.11%) IntelliMatch
Communications & Networking
1 10 (11.11%) TCP/IP
2 8 (8.89%) VoIP
3 7 (7.78%) WAN
3 7 (7.78%) LAN
4 5 (5.56%) Intranet
5 4 (4.44%) Internet
5 4 (4.44%) Firewall
5 4 (4.44%) SAN
6 3 (3.33%) Multicast
6 3 (3.33%) IP Telephony
6 3 (3.33%) DNS
6 3 (3.33%) DHCP
6 3 (3.33%) FTP
7 2 (2.22%) HTTP
7 2 (2.22%) SNMP
7 2 (2.22%) VPN
7 2 (2.22%) SSH
7 2 (2.22%) NAS
7 2 (2.22%) 3G
7 2 (2.22%) TACACS
Database & Business Intelligence
1 6 (6.67%) SQL Server
2 3 (3.33%) Relational Database
3 2 (2.22%) SQL Server 2000
3 2 (2.22%) PostgreSQL
3 2 (2.22%) DB2
3 2 (2.22%) Informix
3 2 (2.22%) Data Warehouse
4 1 (1.11%) DTS
4 1 (1.11%) RDBMS
4 1 (1.11%) Oracle Database
Development Applications
1 2 (2.22%) JIRA
General
1 16 (17.78%) Finance
2 12 (13.33%) Banking
3 9 (10.00%) Investment Banking
4 3 (3.33%) Publishing
5 2 (2.22%) Front Office
6 1 (1.11%) Law
6 1 (1.11%) Legal
6 1 (1.11%) French Language
6 1 (1.11%) German Language
6 1 (1.11%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (5.56%) XML
2 4 (4.44%) WebSphere MQ
2 4 (4.44%) HTML
2 4 (4.44%) .NET
2 4 (4.44%) Middleware
2 4 (4.44%) FIX Protocol
3 3 (3.33%) Rendezvous
4 2 (2.22%) XSLT
4 2 (2.22%) COM+
4 2 (2.22%) FpML
4 2 (2.22%) WebSphere Message Broker
5 1 (1.11%) CSS3
5 1 (1.11%) Spring
5 1 (1.11%) Software Packaging
5 1 (1.11%) Spring MVC
5 1 (1.11%) CSS
5 1 (1.11%) ASP.NET
5 1 (1.11%) EDI
Miscellaneous
1 14 (15.56%) Analytical Skills
2 7 (7.78%) Blackberry
3 5 (5.56%) Fixed Income
4 4 (4.44%) Client/Server
5 3 (3.33%) Foreign Exchange (FX)
5 3 (3.33%) iSeries
6 2 (2.22%) Life Science
6 2 (2.22%) EPoS
6 2 (2.22%) NHS
6 2 (2.22%) Management Information System
6 2 (2.22%) AS400
6 2 (2.22%) Enterprise Storage
7 1 (1.11%) Mobile App
7 1 (1.11%) Mainframe
7 1 (1.11%) Thin Client
7 1 (1.11%) CMDB
7 1 (1.11%) Fat Client
7 1 (1.11%) Learning Management System
7 1 (1.11%) Clustering
7 1 (1.11%) Web 2.0
Operating Systems
1 47 (52.22%) Windows
2 25 (27.78%) Linux
3 24 (26.67%) Windows 7
4 23 (25.56%) UNIX
5 12 (13.33%) Windows Server 2008
6 11 (12.22%) Windows Server 2003
6 11 (12.22%) Windows XP
7 7 (7.78%) HPUX
7 7 (7.78%) Solaris
7 7 (7.78%) Red Hat Enterprise Linux
8 5 (5.56%) Windows Server 2012
9 3 (3.33%) Windows 8
9 3 (3.33%) AIX
9 3 (3.33%) OS/400
10 2 (2.22%) Windows 2000
10 2 (2.22%) Windows Vista
10 2 (2.22%) CentOS
10 2 (2.22%) Mac OS
11 1 (1.11%) Windows 2000 Server
11 1 (1.11%) i5/OS
Processes & Methodologies
1 31 (34.44%) ITIL
2 9 (10.00%) Configuration Management
3 6 (6.67%) Stakeholder Management
3 6 (6.67%) Load Balancing
4 5 (5.56%) E-Commerce
5 4 (4.44%) Change Control
5 4 (4.44%) Problem Management
5 4 (4.44%) Incident Management
5 4 (4.44%) Change Management
6 3 (3.33%) Project Management
6 3 (3.33%) Service Management
6 3 (3.33%) Workflow
6 3 (3.33%) Migration
6 3 (3.33%) Root Cause Analysis
6 3 (3.33%) Line Management
7 2 (2.22%) Network Management
7 2 (2.22%) ITIL V3
7 2 (2.22%) Capacity Management
7 2 (2.22%) Time Management
7 2 (2.22%) Agile Software Development
Programming Languages
1 24 (26.67%) SQL
2 8 (8.89%) Java
3 3 (3.33%) Shell Script
3 3 (3.33%) PowerShell
4 2 (2.22%) VB6
4 2 (2.22%) JavaScript
4 2 (2.22%) Perl
4 2 (2.22%) PHP
4 2 (2.22%) VB
4 2 (2.22%) VB.NET
4 2 (2.22%) VBA
4 2 (2.22%) Python
5 1 (1.11%) PL/SQL
5 1 (1.11%) VBScript
Qualifications
1 8 (8.89%) Microsoft Certification
2 7 (7.78%) MCSE
3 6 (6.67%) SC Cleared
3 6 (6.67%) Security Cleared
4 5 (5.56%) ITIL Foundation Certificate
4 5 (5.56%) DV Cleared
4 5 (5.56%) MCP
5 3 (3.33%) Degree
6 1 (1.11%) CCNA
6 1 (1.11%) Citrix Certification
6 1 (1.11%) Cisco Certification
6 1 (1.11%) ITIL Certification
6 1 (1.11%) MCDST
6 1 (1.11%) MCITP
Quality Assurance & Compliance
1 11 (12.22%) SLA
2 1 (1.11%) Sarbanes-Oxley
System Software
1 30 (33.33%) Active Directory
2 6 (6.67%) VMware Infrastructure
3 3 (3.33%) XenApp
4 2 (2.22%) XenDesktop
4 2 (2.22%) vSphere
4 2 (2.22%) Microsoft Virtual Server
5 1 (1.11%) VMware ESX
Systems Management
1 4 (4.44%) SCCM
2 3 (3.33%) Control-M
3 2 (2.22%) Nagios
3 2 (2.22%) Puppet
3 2 (2.22%) Cisco Prime
3 2 (2.22%) Netcool
4 1 (1.11%) SCOM
4 1 (1.11%) Norton AntiVirus
4 1 (1.11%) NetBackup
Vendors
1 35 (38.89%) Microsoft
2 12 (13.33%) HP
2 12 (13.33%) Cisco
3 11 (12.22%) Oracle
4 10 (11.11%) IBM
5 9 (10.00%) Red Hat
6 8 (8.89%) VMware
7 6 (6.67%) Symantec
7 6 (6.67%) Citrix
8 5 (5.56%) ION Trading
9 3 (3.33%) TIBCO
9 3 (3.33%) Remedy
9 3 (3.33%) Sun
9 3 (3.33%) SAP
10 2 (2.22%) EMC
10 2 (2.22%) Siemens
10 2 (2.22%) McAfee
10 2 (2.22%) Mitel
10 2 (2.22%) Sage
10 2 (2.22%) CheckPoint
Leeds, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 2 days ago