The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 527 472 500
Rank change year-on-year
-55 +28
Contract jobs requiring a Technical Support Analyst 55 73 80
As % of all contract IT jobs located in England 0.10% 0.15% 0.15%
As % of the Job Titles category 0.12% 0.16% 0.16%
Number of daily rates quoted 25 33 22
Average daily rate
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£230 £295 £200
Average daily rate % change year-on-year
-22.03% +47.50%
90% offered a daily rate of more than £124 £166 £160
10% offered a daily rate of more than £464 £525 £445
UK excluding London average daily rate £215 £250 £180
% change year-on-year
-14.00% +38.88%
Number of hourly rates quoted 17 9 17
Average hourly rate £17.00 £11.50 £15.00
Average hourly rate % change year-on-year
+47.82% -23.33%
90% offered a hourly rate of more than £13.30 £10.00 £11.00
10% offered a hourly rate of more than £19.38 £16.30 £22.20
UK excluding London average hourly rate £17.00 £11.50 £13.50
% change year-on-year
+47.82% -14.81%
Technical Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47622 44788 49883
As % of all contract IT jobs located in England 90.78% 92.82% 92.99%
Number of daily rates quoted 29593 27431 28526
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1905 1938 2490
Average hourly rate £16.50 £17.00 £18.75
Average hourly rate % change year-on-year
-2.94% -9.33%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £39.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Technical Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in England

Technical Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Daily Rate Trend in England

Technical Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the England region over the 3 months to 22 September 2014.

Technical Support Analyst Daily Rate Histogram in England

Technical Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Hourly Rate Trend in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 27 £275 -11.29% 10
South East -11 12 £240 -4.00% 6
Yorkshire -5 4 £174 - 2
West Midlands -11 4 £206 - 2
North East -30 4 - -
East of England -32 3 £125 -58.33% 3
South West -34 1 £258 +60.93% 5
North West - - - - 1
East Midlands - - - -
Midlands - - - -
Technical Support Analyst
UK

Technical Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 September 2014, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 62 (57.41%) Windows
2 43 (39.81%) Microsoft
3 42 (38.89%) Active Directory
4 34 (31.48%) MS Exchange
4 34 (31.48%) ITIL
5 33 (30.56%) MS Office
6 31 (28.70%) Windows 7
7 24 (22.22%) SQL
8 22 (20.37%) Finance
9 21 (19.44%) Windows Server 2003
10 20 (18.52%) Windows Server 2008
11 18 (16.67%) Cisco
12 17 (15.74%) UNIX
13 16 (14.81%) MS Excel
13 16 (14.81%) HP
14 15 (13.89%) SLA
14 15 (13.89%) Citrix
14 15 (13.89%) Microsoft Certification
14 15 (13.89%) Windows XP
14 15 (13.89%) Exchange Server 2010
15 14 (12.96%) SQL Server
16 13 (12.04%) Java
16 13 (12.04%) Linux
16 13 (12.04%) Firewall
16 13 (12.04%) VMware
17 11 (10.19%) Blackberry
18 10 (9.26%) MCSE
18 10 (9.26%) WAN
18 10 (9.26%) TCP/IP
18 10 (9.26%) Oracle

Technical Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 September 2014, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (31.48%) MS Exchange
2 15 (13.89%) Exchange Server 2010
3 10 (9.26%) IIS
4 9 (8.33%) Exchange Server 2007
5 8 (7.41%) Exchange Server 2003
5 8 (7.41%) SharePoint
6 7 (6.48%) Blackberry Enterprise Server
7 4 (3.70%) Documentum
8 3 (2.78%) WebSphere
8 3 (2.78%) SharePoint 2010
9 2 (1.85%) Lync
9 2 (1.85%) SharePoint Server
9 2 (1.85%) Tomcat
9 2 (1.85%) Oracle Application Server
9 2 (1.85%) Exchange Server 2000
10 1 (0.93%) Oracle Workflow
Applications
1 33 (30.56%) MS Office
2 16 (14.81%) MS Excel
3 5 (4.63%) MS Visio
4 1 (0.93%) Spreadsheet
4 1 (0.93%) Final Cut Pro
Business Applications
1 5 (4.63%) ION MarketView
2 3 (2.78%) Oracle General Ledger
2 3 (2.78%) Oracle Payables
2 3 (2.78%) Oracle EBS
2 3 (2.78%) Oracle Receivables
2 3 (2.78%) Oracle Cash Management
3 2 (1.85%) Oracle Assets
3 2 (1.85%) Oracle Financials
3 2 (1.85%) Oracle 11i
3 2 (1.85%) Oracle CRM
4 1 (0.93%) Oracle Applications
4 1 (0.93%) Academy Housing
4 1 (0.93%) Remedy ITSM
4 1 (0.93%) Movex
4 1 (0.93%) Oracle Procure-to-Pay
4 1 (0.93%) Oracle EBS R12
4 1 (0.93%) Oracle iProcurement
4 1 (0.93%) ReMetrica
4 1 (0.93%) Infor M3
Cloud Services
1 2 (1.85%) Office 365
2 1 (0.93%) SaaS
Communications & Networking
1 13 (12.04%) Firewall
2 10 (9.26%) WAN
2 10 (9.26%) TCP/IP
3 8 (7.41%) VPN
3 8 (7.41%) LAN
4 7 (6.48%) DNS
5 6 (5.56%) DHCP
5 6 (5.56%) Internet
6 5 (4.63%) Wireless
6 5 (4.63%) Cisco ASA
7 4 (3.70%) IP Telephony
8 3 (2.78%) 3G
8 3 (2.78%) VoIP
8 3 (2.78%) FTP
8 3 (2.78%) HTTP
8 3 (2.78%) SSL
8 3 (2.78%) SAN
8 3 (2.78%) Intranet
8 3 (2.78%) Multicast
9 2 (1.85%) LDAP
Database & Business Intelligence
1 14 (12.96%) SQL Server
2 7 (6.48%) SQL Server 2008
3 5 (4.63%) SQL Server 2000
4 3 (2.78%) PowerCenter
4 3 (2.78%) Oracle Reports
4 3 (2.78%) DTS
5 2 (1.85%) Data Warehouse
5 2 (1.85%) MySQL
5 2 (1.85%) Informix
5 2 (1.85%) PostgreSQL
5 2 (1.85%) SQL Server 2005
5 2 (1.85%) Oracle BI Publisher
6 1 (0.93%) DB2
6 1 (0.93%) Oracle Discoverer
Development Applications
1 3 (2.78%) Oracle Forms
2 2 (1.85%) JIRA
2 2 (1.85%) Visual Studio
General
1 22 (20.37%) Finance
2 8 (7.41%) Banking
3 6 (5.56%) Investment Banking
4 2 (1.85%) Front Office
4 2 (1.85%) Spanish Language
5 1 (0.93%) Financial Institution
5 1 (0.93%) Back Office
5 1 (0.93%) General Ledger
5 1 (0.93%) French Language
5 1 (0.93%) German Language
5 1 (0.93%) Law
5 1 (0.93%) Legal
5 1 (0.93%) Publishing
Libraries, Frameworks & Software Standards
1 9 (8.33%) .NET
1 9 (8.33%) XML
2 8 (7.41%) HTML
3 5 (4.63%) COM+
4 4 (3.70%) ASP.NET
5 3 (2.78%) CSS
5 3 (2.78%) Rendezvous
6 2 (1.85%) FIXML
6 2 (1.85%) WebSphere MQ
6 2 (1.85%) FIX Protocol
7 1 (0.93%) Software Packaging
7 1 (0.93%) Spring MVC
7 1 (0.93%) REST
7 1 (0.93%) XSLT
7 1 (0.93%) JMS
7 1 (0.93%) WAP
7 1 (0.93%) JSP
7 1 (0.93%) SOAP
7 1 (0.93%) Web Services
7 1 (0.93%) J2EE
Miscellaneous
1 11 (10.19%) Blackberry
2 10 (9.26%) Analytical Skills
3 5 (4.63%) Fixed Income
4 3 (2.78%) Clustering
4 3 (2.78%) Foreign Exchange (FX)
4 3 (2.78%) Derivative
5 2 (1.85%) Life Science
5 2 (1.85%) iPad
5 2 (1.85%) SWIFT
5 2 (1.85%) FlexPod
5 2 (1.85%) User Experience
5 2 (1.85%) EPoS
5 2 (1.85%) NHS
5 2 (1.85%) Cryptography
6 1 (0.93%) Mainframe
6 1 (0.93%) Management Information System
6 1 (0.93%) AS400
6 1 (0.93%) Enterprise Storage
6 1 (0.93%) CMDB
6 1 (0.93%) iPhone
Operating Systems
1 62 (57.41%) Windows
2 31 (28.70%) Windows 7
3 21 (19.44%) Windows Server 2003
4 20 (18.52%) Windows Server 2008
5 17 (15.74%) UNIX
6 15 (13.89%) Windows XP
7 13 (12.04%) Linux
8 6 (5.56%) Red Hat Enterprise Linux
9 5 (4.63%) Mac OS X
10 4 (3.70%) Windows 2000
10 4 (3.70%) Mac OS
10 4 (3.70%) Windows 8
11 3 (2.78%) Windows 2000 Server
12 2 (1.85%) CentOS
12 2 (1.85%) HPUX
12 2 (1.85%) Windows Vista
13 1 (0.93%) Android
13 1 (0.93%) Windows Server 2012
13 1 (0.93%) Apple iOS
Processes & Methodologies
1 34 (31.48%) ITIL
2 10 (9.26%) Migration
3 8 (7.41%) Configuration Management
4 6 (5.56%) CRM
4 6 (5.56%) Workflow
4 6 (5.56%) Change Control
5 5 (4.63%) Capacity Planning
5 5 (4.63%) Business Intelligence
6 4 (3.70%) E-Commerce
6 4 (3.70%) Service Delivery
6 4 (3.70%) Change Management
6 4 (3.70%) Stakeholder Management
6 4 (3.70%) Time Management
7 3 (2.78%) ITIL V3
7 3 (2.78%) Line Management
7 3 (2.78%) Service Management
7 3 (2.78%) Identity Management
7 3 (2.78%) Incident Management
7 3 (2.78%) Problem Management
7 3 (2.78%) User Acceptance Testing
Programming Languages
1 24 (22.22%) SQL
2 13 (12.04%) Java
3 8 (7.41%) PowerShell
4 7 (6.48%) JavaScript
5 6 (5.56%) VB
6 5 (4.63%) VB.NET
6 5 (4.63%) PL/SQL
6 5 (4.63%) VB6
7 4 (3.70%) Python
7 4 (3.70%) VBScript
8 3 (2.78%) VBA
9 2 (1.85%) Tcl
9 2 (1.85%) Shell Script
9 2 (1.85%) ActionScript
9 2 (1.85%) Perl
9 2 (1.85%) PHP
9 2 (1.85%) T-SQL
9 2 (1.85%) C#
9 2 (1.85%) ActionScript 2.0
9 2 (1.85%) R
Qualifications
1 15 (13.89%) Microsoft Certification
2 10 (9.26%) MCP
2 10 (9.26%) MCSE
3 7 (6.48%) SC Cleared
3 7 (6.48%) Security Cleared
4 6 (5.56%) Degree
5 5 (4.63%) DV Cleared
5 5 (4.63%) ITIL Foundation Certificate
5 5 (4.63%) MCSA
6 4 (3.70%) MOS
6 4 (3.70%) MCITP
7 2 (1.85%) ITIL Certification
7 2 (1.85%) CCNA
7 2 (1.85%) Cisco Certification
8 1 (0.93%) Citrix Certification
Quality Assurance & Compliance
1 15 (13.89%) SLA
2 1 (0.93%) Sarbanes-Oxley
2 1 (0.93%) QA
System Software
1 42 (38.89%) Active Directory
2 8 (7.41%) VMware Infrastructure
3 5 (4.63%) Hyper-V
3 5 (4.63%) XenApp
4 4 (3.70%) VMware ESX
5 2 (1.85%) XenDesktop
5 2 (1.85%) vSphere
6 1 (0.93%) VMware ESXi
6 1 (0.93%) VMware Server
Systems Management
1 3 (2.78%) Control-M
1 3 (2.78%) SCCM
2 2 (1.85%) Nagios
2 2 (1.85%) CA SiteMinder
2 2 (1.85%) Puppet
3 1 (0.93%) SCOM
Vendors
1 43 (39.81%) Microsoft
2 18 (16.67%) Cisco
3 16 (14.81%) HP
4 15 (13.89%) Citrix
5 13 (12.04%) VMware
6 10 (9.26%) Oracle
7 8 (7.41%) Remedy
8 7 (6.48%) Apple
9 6 (5.56%) Red Hat
10 5 (4.63%) Sophos
10 5 (4.63%) ION Trading
10 5 (4.63%) Symantec
11 4 (3.70%) Avaya
12 3 (2.78%) Informatica
12 3 (2.78%) Sage
12 3 (2.78%) TIBCO
12 3 (2.78%) Reuters
12 3 (2.78%) Bloomberg
12 3 (2.78%) Siemens
12 3 (2.78%) F5
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