The statistics below represent IT contracts advertised across the England region that had Technical Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 575 587 531
Rank change year-on-year
+12 -56
Contract jobs requiring a Technical Support Analyst 36 35 57
As % of all contract IT jobs located in England 0.073% 0.069% 0.12%
As % of the Job Titles category 0.077% 0.072% 0.12%
Number of daily rates quoted 18 17 29
Median daily rate £135 £220 £250
Median daily rate % change year-on-year
-38.63% -12.00%
90% offered a daily rate of more than £120 £137 £144
10% offered a daily rate of more than £373 £445 £347
UK excluding London median daily rate £150 £150 £228
% change year-on-year
- -34.06%
Number of hourly rates quoted 4 3 16
Median hourly rate £17.25 £20.00 £19.50
Median hourly rate % change year-on-year
-13.75% +2.56%
90% offered a hourly rate of more than £12.45 £15.20 £12.50
10% offered a hourly rate of more than £18.90 £26.00 £23.00
UK excluding London median hourly rate £15.00 £20.00 £23.00
% change year-on-year
-25.00% -13.04%
Technical Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46674 48291 46317
As % of all contract IT jobs located in England 94.89% 94.80% 94.90%
Number of daily rates quoted 30793 30976 28892
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £396 £365 £350
% change year-on-year
+8.49% +4.28%
Number of hourly rates quoted 1388 1837 1891
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.50 £40.00 £39.00
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Technical Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in England

Technical Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Daily Rate Trend in England

Technical Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the England region over the 3 months to 30 June 2016.

Technical Support Analyst Daily Rate Histogram in England

Technical Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Hourly Rate Trend in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 18 £135 -50.00% 3
South East +4 5 £255 +91.54%
North West -7 5 £150 - 6
East of England +23 4 £120 - 1
East Midlands +4 2 - - 1
West Midlands -20 2 - -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 June 2016, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support Analyst in the job title.

1 52 (64.20%) Windows
2 37 (45.68%) Active Directory
3 24 (29.63%) Microsoft
4 23 (28.40%) ITIL
5 20 (24.69%) Windows Server
6 19 (23.46%) MS Excel
7 18 (22.22%) Finance
8 17 (20.99%) VMware
8 17 (20.99%) Linux
8 17 (20.99%) SQL
8 17 (20.99%) Windows 7
9 16 (19.75%) MS Office
10 14 (17.28%) VMware Infrastructure
11 12 (14.81%) MS Exchange
12 10 (12.35%) Unix
13 9 (11.11%) Oracle
13 9 (11.11%) Cisco
14 8 (9.88%) TCP/IP
14 8 (9.88%) Intranet
14 8 (9.88%) SharePoint
14 8 (9.88%) Blackberry
14 8 (9.88%) Exchange Server 2010
14 8 (9.88%) Office 365
15 7 (8.64%) SCCM
16 6 (7.41%) Law
16 6 (7.41%) Service Management
16 6 (7.41%) Wireless
16 6 (7.41%) Blackberry Enterprise Server
16 6 (7.41%) Red Hat
16 6 (7.41%) SLA

Technical Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (14.81%) MS Exchange
2 8 (9.88%) Exchange Server 2010
2 8 (9.88%) SharePoint
3 6 (7.41%) Blackberry Enterprise Server
4 5 (6.17%) WordPress
5 2 (2.47%) Exchange Server 2007
5 2 (2.47%) Exchange Server 2013
5 2 (2.47%) IIS
6 1 (1.23%) Apache
6 1 (1.23%) Exchange Server 2003
6 1 (1.23%) MQSeries
6 1 (1.23%) Oracle Workflow
6 1 (1.23%) WebSphere
Applications
1 19 (23.46%) MS Excel
2 16 (19.75%) MS Office
3 1 (1.23%) MS PowerPoint
3 1 (1.23%) MS Visio
Business Applications
1 3 (3.70%) BASE24
2 2 (2.47%) Hi Portfolio
2 2 (2.47%) Oracle EBS
3 1 (1.23%) Dynamics CRM
3 1 (1.23%) Eagle PACE
3 1 (1.23%) LatentZero
3 1 (1.23%) Markit EDM
3 1 (1.23%) Oracle Applications
3 1 (1.23%) Oracle EBS R12
3 1 (1.23%) Oracle Procure-to-Pay
3 1 (1.23%) thinkFolio
Cloud Services
1 8 (9.88%) Office 365
2 1 (1.23%) Veeva
Communications & Networking
1 8 (9.88%) Intranet
1 8 (9.88%) TCP/IP
2 6 (7.41%) Wireless
3 4 (4.94%) DHCP
3 4 (4.94%) DNS
3 4 (4.94%) LAN
3 4 (4.94%) LDAP
3 4 (4.94%) WAN
4 3 (3.70%) ATM
4 3 (3.70%) Internet
4 3 (3.70%) IP Telephony
4 3 (3.70%) VoIP
5 2 (2.47%) Cisco IPT
5 2 (2.47%) Firewall
5 2 (2.47%) SAN
6 1 (1.23%) 802.11
6 1 (1.23%) IPsec
6 1 (1.23%) MPLS
6 1 (1.23%) VPN
6 1 (1.23%) WLAN
Database & Business Intelligence
1 2 (2.47%) SQL Server
2 1 (1.23%) Oracle BI Publisher
2 1 (1.23%) Oracle Reports
2 1 (1.23%) PostgreSQL
2 1 (1.23%) QlikView
2 1 (1.23%) SQL Server 2008
2 1 (1.23%) SQL Server 2012
2 1 (1.23%) SQL Server 2014
2 1 (1.23%) SQL Server Integration Services
2 1 (1.23%) SQL Server Reporting Services
2 1 (1.23%) SQLPlus
Development Applications
1 1 (1.23%) JDeveloper
1 1 (1.23%) Oracle Forms
General
1 18 (22.22%) Finance
2 6 (7.41%) Banking
2 6 (7.41%) Law
3 4 (4.94%) Investment Banking
3 4 (4.94%) Legal
4 3 (3.70%) Back Office
5 2 (2.47%) Manufacturing
6 1 (1.23%) Local Government
6 1 (1.23%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.70%) .NET
1 3 (3.70%) J2EE
2 2 (2.47%) ASP.NET
2 2 (2.47%) WCF
2 2 (2.47%) WPF
3 1 (1.23%) 802.1X
3 1 (1.23%) OAuth
3 1 (1.23%) OpenID
3 1 (1.23%) SAML
3 1 (1.23%) WebSphere MQ
3 1 (1.23%) XML
Miscellaneous
1 8 (9.88%) Blackberry
2 5 (6.17%) Analytical Skills
3 3 (3.70%) EMC VNX
3 3 (3.70%) EMV
3 3 (3.70%) IBM Mainframe
3 3 (3.70%) Mainframe
3 3 (3.70%) Tandem
4 2 (2.47%) CMDB
4 2 (2.47%) Data Centre
4 2 (2.47%) Smartphone
5 1 (1.23%) AS400
5 1 (1.23%) BYOD
5 1 (1.23%) Clustering
5 1 (1.23%) Fat Client
5 1 (1.23%) iSeries
5 1 (1.23%) Life Science
5 1 (1.23%) Management Information System
5 1 (1.23%) Mathematics
5 1 (1.23%) Mobile App
5 1 (1.23%) Thin Client
Operating Systems
1 52 (64.20%) Windows
2 20 (24.69%) Windows Server
3 17 (20.99%) Linux
3 17 (20.99%) Windows 7
4 10 (12.35%) Unix
5 6 (7.41%) Red Hat Enterprise Linux
5 6 (7.41%) Windows 8
5 6 (7.41%) Windows Server 2008
6 5 (6.17%) Android
6 5 (6.17%) Windows 10
6 5 (6.17%) Windows Server 2012
7 4 (4.94%) Mac OS X
8 3 (3.70%) Solaris
8 3 (3.70%) Windows Server 2003
8 3 (3.70%) Windows Vista
8 3 (3.70%) Windows XP
9 1 (1.23%) Apple iOS
Processes & Methodologies
1 23 (28.40%) ITIL
2 6 (7.41%) Service Management
3 5 (6.17%) Disaster Recovery
3 5 (6.17%) Information Security
3 5 (6.17%) Problem Management
4 4 (4.94%) Configuration Management
4 4 (4.94%) Incident Management
4 4 (4.94%) Root Cause Analysis
5 3 (3.70%) Business Analysis
5 3 (3.70%) Change Management
5 3 (3.70%) ITIL V2
5 3 (3.70%) ITIL V3
5 3 (3.70%) Service Delivery
5 3 (3.70%) User Acceptance Testing
5 3 (3.70%) Virtual Environments
6 2 (2.47%) Application Virtualisation
6 2 (2.47%) Migration
6 2 (2.47%) Workflow
7 1 (1.23%) ITSM
7 1 (1.23%) Stakeholder Management
Programming Languages
1 17 (20.99%) SQL
2 3 (3.70%) C#
2 3 (3.70%) COBOL
2 3 (3.70%) Java
2 3 (3.70%) PowerShell
3 2 (2.47%) Perl
4 1 (1.23%) PL/SQL
4 1 (1.23%) Python
4 1 (1.23%) RPG IV
4 1 (1.23%) T-SQL
Qualifications
1 5 (6.17%) ITIL Certification
1 5 (6.17%) Microsoft Certification
2 4 (4.94%) Security Cleared
3 3 (3.70%) Degree
3 3 (3.70%) EMCSA
3 3 (3.70%) SC Cleared
4 2 (2.47%) MCSE
5 1 (1.23%) DBS Check
5 1 (1.23%) DV Cleared
5 1 (1.23%) ITIL Foundation Certificate
5 1 (1.23%) MCITP
5 1 (1.23%) MCP
5 1 (1.23%) MCSA
Quality Assurance & Compliance
1 6 (7.41%) SLA
2 3 (3.70%) ISO/IEC 27001
3 1 (1.23%) QA
System Software
1 37 (45.68%) Active Directory
2 14 (17.28%) VMware Infrastructure
3 4 (4.94%) Virtual Desktop
3 4 (4.94%) vSphere
4 3 (3.70%) Virtual Servers
5 2 (2.47%) Hyper-V
5 2 (2.47%) Microsoft App-V
6 1 (1.23%) Virtual Machines
6 1 (1.23%) XenApp
6 1 (1.23%) XenDesktop
6 1 (1.23%) XenServer
Systems Management
1 7 (8.64%) SCCM
2 3 (3.70%) EMC NetWorker
2 3 (3.70%) SCOM
3 1 (1.23%) Microsoft Clustering
3 1 (1.23%) Microsoft Data Protection Manager
3 1 (1.23%) WSUS
Vendors
1 24 (29.63%) Microsoft
2 17 (20.99%) VMware
3 9 (11.11%) Cisco
3 9 (11.11%) Oracle
4 6 (7.41%) LANDesk
4 6 (7.41%) Red Hat
5 5 (6.17%) HP
6 4 (4.94%) IBM
7 3 (3.70%) Apple
7 3 (3.70%) Citrix
7 3 (3.70%) EMC
7 3 (3.70%) iManage
8 1 (1.23%) Bloomberg
8 1 (1.23%) FactSet
8 1 (1.23%) Fidessa
8 1 (1.23%) Informatica
8 1 (1.23%) Intel Security
8 1 (1.23%) Reuters
8 1 (1.23%) Salesforce.com
8 1 (1.23%) Symantec