The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 545 534 479
Rank change year-on-year
-11 -55
Contract jobs requiring a Technical Support Analyst 38 48 47
As % of all contract IT jobs located in England 0.075% 0.095% 0.11%
As % of the Job Titles category 0.081% 0.10% 0.12%
Number of daily rates quoted 12 22 13
Average daily rate
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£284 £313 £250
Average daily rate % change year-on-year
-9.20% +25.00%
90% offered a daily rate of more than £171 £235 £155
10% offered a daily rate of more than £325 £400 £453
UK excluding London average daily rate £273 £261 £225
% change year-on-year
+4.30% +16.11%
Number of hourly rates quoted 6 10 15
Average hourly rate £28.75 £20.00 £16.50
Average hourly rate % change year-on-year
+43.75% +21.21%
90% offered a hourly rate of more than £15.75 £13.85 £11.00
10% offered a hourly rate of more than £100.00 £23.00 £21.90
UK excluding London average hourly rate £28.75 £22.75 £15.50
% change year-on-year
+26.37% +46.77%
Technical Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46657 46455 40584
As % of all contract IT jobs located in England 92.33% 92.38% 92.80%
Number of daily rates quoted 28786 28831 23826
Average daily rate £400 £396 £400
Average daily rate % change year-on-year
+1.01% -1.00%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1833 1870 2077
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

Technical Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in England

Technical Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Daily Rate Trend in England

Technical Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the England region over the 3 months to 24 April 2015.

Technical Support Analyst Daily Rate Histogram in England

Technical Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Hourly Rate Trend in England

Technical Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst across the England region over the 3 months to 24 April 2015.

Technical Support Analyst Hourly Rate Histogram in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 17 £320 -10.48% 3
West Midlands -5 7 £295 -
South East -8 7 - - 2
North West - 3 £263 - 1
Yorkshire -17 2 £220 -7.36% 3
East of England +15 1 - - 2
East Midlands - 1 - -
Technical Support Analyst
UK

Technical Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 40 (55.56%) Windows
2 35 (48.61%) ITIL
3 28 (38.89%) Linux
4 27 (37.50%) SQL
5 19 (26.39%) UNIX
6 18 (25.00%) Microsoft
7 17 (23.61%) IBM
7 17 (23.61%) Oracle
8 15 (20.83%) Active Directory
9 13 (18.06%) E-Commerce
9 13 (18.06%) WebSphere Application Server
9 13 (18.06%) IIS
9 13 (18.06%) WebSphere
9 13 (18.06%) Analytical Skills
10 12 (16.67%) Java
10 12 (16.67%) Tomcat
11 11 (15.28%) HTTP
11 11 (15.28%) DB2
11 11 (15.28%) AIX
11 11 (15.28%) HPUX
11 11 (15.28%) IBM HTTP Server
11 11 (15.28%) Windows 7
12 10 (13.89%) Root Cause Analysis
12 10 (13.89%) MS Office
12 10 (13.89%) TCP/IP
13 9 (12.50%) HP
13 9 (12.50%) Middleware
14 8 (11.11%) Cisco
14 8 (11.11%) Windows Server 2012
14 8 (11.11%) Windows Server 2008

Technical Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (18.06%) WebSphere Application Server
1 13 (18.06%) IIS
1 13 (18.06%) WebSphere
2 12 (16.67%) Tomcat
3 11 (15.28%) IBM HTTP Server
4 6 (8.33%) MS Exchange
5 4 (5.56%) IBM Notes
6 3 (4.17%) WorkSite
7 2 (2.78%) Exchange Server 2010
8 1 (1.39%) Exchange Server 2007
8 1 (1.39%) Exchange Server 2013
8 1 (1.39%) Apache
8 1 (1.39%) Lotus Domino
Applications
1 10 (13.89%) MS Office
2 7 (9.72%) MS Excel
3 3 (4.17%) MS PowerPoint
Business Applications
1 1 (1.39%) Remedy ITSM
Cloud Services
1 2 (2.78%) Microsoft Azure
1 2 (2.78%) Amazon AWS
2 1 (1.39%) Google Apps
Communications & Networking
1 11 (15.28%) HTTP
2 10 (13.89%) TCP/IP
3 7 (9.72%) LAN
4 6 (8.33%) WAN
5 5 (6.94%) SAN
5 5 (6.94%) Intranet
6 4 (5.56%) DNS
7 3 (4.17%) DHCP
7 3 (4.17%) Firewall
8 2 (2.78%) Internet
8 2 (2.78%) TACACS
8 2 (2.78%) VoIP
8 2 (2.78%) VPN
8 2 (2.78%) SNMP
8 2 (2.78%) FTP
8 2 (2.78%) LDAP
8 2 (2.78%) NAS
8 2 (2.78%) SSH
9 1 (1.39%) Broadband
9 1 (1.39%) PBX
Database & Business Intelligence
1 11 (15.28%) DB2
2 4 (5.56%) SQL Server
3 3 (4.17%) Relational Database
4 2 (2.78%) IDOL
4 2 (2.78%) Data Warehouse
5 1 (1.39%) Oracle Database
5 1 (1.39%) RDBMS
Development Applications
1 5 (6.94%) Ant
2 2 (2.78%) Octopus Deploy
3 1 (1.39%) Introscope
General
1 5 (6.94%) Finance
2 4 (5.56%) Telecoms
3 3 (4.17%) Legal
4 2 (2.78%) Publishing
4 2 (2.78%) Law
5 1 (1.39%) Marketing
5 1 (1.39%) Banking
5 1 (1.39%) Front Office
Libraries, Frameworks & Software Standards
1 9 (12.50%) Middleware
2 3 (4.17%) CSS
3 2 (2.78%) .NET
3 2 (2.78%) HTML
3 2 (2.78%) CSS3
4 1 (1.39%) Java EE
4 1 (1.39%) ASP.NET
4 1 (1.39%) Web Services
Miscellaneous
1 13 (18.06%) Analytical Skills
2 4 (5.56%) Blackberry
3 3 (4.17%) iSeries
3 3 (4.17%) Client/Server
4 2 (2.78%) Management Information System
4 2 (2.78%) AS400
4 2 (2.78%) Learning Management System
4 2 (2.78%) Computer Science
4 2 (2.78%) Web 2.0
5 1 (1.39%) PKI
5 1 (1.39%) CMDB
5 1 (1.39%) Credit Risk
5 1 (1.39%) Market Risk
5 1 (1.39%) Fat Client
5 1 (1.39%) Mobile App
5 1 (1.39%) EqualLogic
5 1 (1.39%) Enterprise Storage
5 1 (1.39%) BYOD
5 1 (1.39%) Thin Client
5 1 (1.39%) Clustering
Operating Systems
1 40 (55.56%) Windows
2 28 (38.89%) Linux
3 19 (26.39%) UNIX
4 11 (15.28%) AIX
4 11 (15.28%) HPUX
4 11 (15.28%) Windows 7
5 8 (11.11%) Windows Server 2012
5 8 (11.11%) Windows Server 2008
6 6 (8.33%) Solaris
7 4 (5.56%) Windows Server 2003
7 4 (5.56%) Windows XP
8 3 (4.17%) Red Hat Enterprise Linux
8 3 (4.17%) Windows Vista
8 3 (4.17%) Android
8 3 (4.17%) Windows 8
8 3 (4.17%) OS/400
9 2 (2.78%) Apple iOS
9 2 (2.78%) BlackBerry OS
10 1 (1.39%) i5/OS
10 1 (1.39%) Mac OS
Processes & Methodologies
1 35 (48.61%) ITIL
2 13 (18.06%) E-Commerce
3 10 (13.89%) Root Cause Analysis
4 7 (9.72%) Change Management
5 6 (8.33%) Load Balancing
6 5 (6.94%) Problem Management
6 5 (6.94%) Continuous Improvement
7 4 (5.56%) Knowledge Management
8 3 (4.17%) Incident Management
8 3 (4.17%) Network Management
8 3 (4.17%) Migration
8 3 (4.17%) Service Management
9 2 (2.78%) Service Delivery
9 2 (2.78%) Project Management
9 2 (2.78%) Configuration Management
9 2 (2.78%) PRINCE2
9 2 (2.78%) ITIL V3
9 2 (2.78%) Capacity Planning
9 2 (2.78%) Change Control
9 2 (2.78%) Time Management
Programming Languages
1 27 (37.50%) SQL
2 12 (16.67%) Java
3 5 (6.94%) Python
3 5 (6.94%) Jython
4 2 (2.78%) Shell Script
4 2 (2.78%) Perl
4 2 (2.78%) PowerShell
5 1 (1.39%) C#
5 1 (1.39%) PHP
5 1 (1.39%) PL/SQL
Qualifications
1 6 (8.33%) Microsoft Certification
2 3 (4.17%) MCSE
3 2 (2.78%) MCSA
3 2 (2.78%) SC Cleared
3 2 (2.78%) Security Cleared
3 2 (2.78%) MCDST
3 2 (2.78%) Degree
4 1 (1.39%) MCITP
4 1 (1.39%) MOS
4 1 (1.39%) MCP
4 1 (1.39%) CCNA
4 1 (1.39%) Cisco Certification
Quality Assurance & Compliance
1 5 (6.94%) SLA
System Software
1 15 (20.83%) Active Directory
2 3 (4.17%) VMware Infrastructure
2 3 (4.17%) VMware ESX
3 2 (2.78%) Microsoft Virtual Server
4 1 (1.39%) Hyper-V
4 1 (1.39%) XenApp
4 1 (1.39%) XenDesktop
4 1 (1.39%) DFS Replication
4 1 (1.39%) vSphere
Systems Management
1 2 (2.78%) Netcool
1 2 (2.78%) Nagios
1 2 (2.78%) Cisco Prime
1 2 (2.78%) Icinga
1 2 (2.78%) ServiceCenter
1 2 (2.78%) SCCM
2 1 (1.39%) CA Wily
2 1 (1.39%) Norton AntiVirus
2 1 (1.39%) Tivoli
2 1 (1.39%) NetBackup
Vendors
1 18 (25.00%) Microsoft
2 17 (23.61%) IBM
2 17 (23.61%) Oracle
3 9 (12.50%) HP
4 8 (11.11%) Cisco
5 6 (8.33%) VMware
6 4 (5.56%) Citrix
6 4 (5.56%) Lotus
7 3 (4.17%) Sun
7 3 (4.17%) McAfee
7 3 (4.17%) Red Hat
8 2 (2.78%) CheckPoint
8 2 (2.78%) EMC
8 2 (2.78%) Symantec
8 2 (2.78%) SAP
8 2 (2.78%) F5
9 1 (1.39%) Google
9 1 (1.39%) Mitel
9 1 (1.39%) LANDesk
9 1 (1.39%) Veeam
Central London / West End
Stott & May
Rate: Up to £250 per day
Posted: 2 days ago