Technical Support Analyst Contracts in England

Technical Support Analyst
UK > England

The median Technical Support Analyst daily rate in England is £228 according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 503 635 755
Rank change year-on-year +132 +120 -141
Contract jobs requiring a Technical Support Analyst 37 20 30
As % of all contract jobs advertised in England 0.10% 0.041% 0.043%
As % of the Job Titles category 0.11% 0.043% 0.045%
Number of daily rates quoted 28 9 22
10th Percentile £179 £131 £152
25th Percentile £202 £150 £180
Median daily rate (50th Percentile) £228 £165 £228
Median % change year-on-year +37.88% -27.47% +30.00%
75th Percentile £345 £200 £380
90th Percentile - £234 £475
UK median daily rate £228 £163 £228
% change year-on-year +40.00% -28.57% +30.00%
Number of hourly rates quoted 6 6 4
10th Percentile - £14.63 £14.90
25th Percentile £21.25 £16.50 £16.25
Median hourly rate £22.50 £21.11 £17.00
Median % change year-on-year +6.58% +24.18% +3.03%
75th Percentile £23.75 £24.62 £17.44
90th Percentile - £28.44 £18.23
UK median hourly rate £22.50 £21.11 £17.00
% change year-on-year +6.58% +24.18% +3.82%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,105 46,424 66,840
% of contract IT jobs with a recognized job title 92.69% 94.64% 95.49%
Number of daily rates quoted 22,627 32,967 47,588
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £640
90th Percentile £750 £760 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,443 1,373 1,839
10th Percentile £12.87 £14.26 £12.50
25th Percentile £16.30 £19.92 £15.50
Median hourly rate £37.18 £45.00 £22.55
Median % change year-on-year -17.38% +99.60% +2.48%
75th Percentile £61.30 £65.75 £48.75
90th Percentile £73.75 £77.40 £63.00
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Technical Support Analyst in England.

Daily rate trend for Technical Support Analyst in England

Technical Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Technical Support Analyst in England over the 6 months to 9 May 2024.

Daily rate histogram for Technical Support Analyst in England

Technical Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Technical Support Analyst in England.

Hourly rate trend for Technical Support Analyst in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +19 13 £330 -
London +88 10 £199 +1.16% 3
Midlands +41 7 £225 +50.00% 1
West Midlands +28 7 £225 +50.00% 1
South West - 6 £228 -
North of England +26 1 £230 +75.57% 2
North West +15 1 £230 - 2
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 May 2024, Technical Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Technical Support Analyst in the job title.

1 20 (54.05%) ITIL
2 17 (45.95%) Social Skills
3 13 (35.14%) Customer Service
3 13 (35.14%) Security Cleared
4 11 (29.73%) SC Cleared
4 11 (29.73%) Microsoft 365
5 10 (27.03%) Azure
5 10 (27.03%) Windows
6 9 (24.32%) Microsoft Intune
7 8 (21.62%) Mac OS
7 8 (21.62%) Android
8 7 (18.92%) Active Directory
9 6 (16.22%) Service Management
9 6 (16.22%) Back Office
9 6 (16.22%) Microsoft Office
9 6 (16.22%) SAP
9 6 (16.22%) Cisco
9 6 (16.22%) Microsoft
9 6 (16.22%) Microsoft Exchange
9 6 (16.22%) LAN
9 6 (16.22%) WAN
9 6 (16.22%) Infrastructure Monitoring
9 6 (16.22%) ISO/IEC 27001
9 6 (16.22%) Problem Management
9 6 (16.22%) Customer-Centricity
9 6 (16.22%) Batch Scheduling
10 5 (13.51%) Asset Management
10 5 (13.51%) Software Asset Management
10 5 (13.51%) Service Delivery
11 4 (10.81%) AS400

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.22%) Microsoft Exchange
2 1 (2.70%) SharePoint
Applications
1 6 (16.22%) Microsoft Office
Business Applications
1 1 (2.70%) FLEXCUBE
Cloud Services
1 11 (29.73%) Microsoft 365
2 10 (27.03%) Azure
3 1 (2.70%) Entra ID
3 1 (2.70%) OCI
3 1 (2.70%) OneDrive
3 1 (2.70%) WhatsApp
Communications & Networking
1 6 (16.22%) LAN
1 6 (16.22%) WAN
2 3 (8.11%) Firewall
3 1 (2.70%) DHCP
3 1 (2.70%) DNS
Database & Business Intelligence
1 1 (2.70%) Oracle Reports
General
1 17 (45.95%) Social Skills
2 6 (16.22%) Back Office
3 4 (10.81%) Analytical Skills
4 3 (8.11%) Banking
5 2 (5.41%) Finance
5 2 (5.41%) Front Office
6 1 (2.70%) Law
Libraries, Frameworks & Software Standards
1 2 (5.41%) FIX Protocol
Miscellaneous
1 4 (10.81%) AS400
2 2 (5.41%) Driving Licence
Operating Systems
1 10 (27.03%) Windows
2 8 (21.62%) Android
2 8 (21.62%) Mac OS
3 2 (5.41%) Apple iOS
3 2 (5.41%) Linux
3 2 (5.41%) Windows 10
4 1 (2.70%) Windows Phone
Processes & Methodologies
1 20 (54.05%) ITIL
2 13 (35.14%) Customer Service
3 6 (16.22%) Batch Scheduling
3 6 (16.22%) Customer-Centricity
3 6 (16.22%) Infrastructure Monitoring
3 6 (16.22%) Problem Management
3 6 (16.22%) Service Management
4 5 (13.51%) Asset Management
4 5 (13.51%) Service Delivery
4 5 (13.51%) Software Asset Management
5 4 (10.81%) Knowledge Management
5 4 (10.81%) Line Management
5 4 (10.81%) Problem-Solving
6 3 (8.11%) Network Management
7 1 (2.70%) Batch Processing
7 1 (2.70%) Business Continuity
7 1 (2.70%) Change Management
7 1 (2.70%) Release Management
Programming Languages
1 2 (5.41%) SQL
Qualifications
1 13 (35.14%) Security Cleared
2 11 (29.73%) SC Cleared
3 4 (10.81%) Cisco Certification
4 2 (5.41%) A+ Certification
4 2 (5.41%) BPSS Clearance
4 2 (5.41%) CCENT
4 2 (5.41%) MCP
Quality Assurance & Compliance
1 6 (16.22%) ISO/IEC 27001
System Software
1 7 (18.92%) Active Directory
Systems Management
1 9 (24.32%) Microsoft Intune
2 1 (2.70%) SCCM
Vendors
1 6 (16.22%) Cisco
1 6 (16.22%) Microsoft
1 6 (16.22%) SAP
2 1 (2.70%) Apple
2 1 (2.70%) Oracle