The statistics below represent IT jobs advertised across the South East region that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 377 378 417
Rank change year-on-year
+1 +39
Permanent jobs requiring a Technical Support Analyst 54 91 46
As % of all permanent IT jobs located in the South East 0.31% 0.43% 0.21%
As % of the Job Titles category 0.32% 0.45% 0.22%
Number of salaries quoted 40 79 43
Median salary £24,000 £32,250 £27,500
Median salary % change year-on-year
-25.58% +17.27%
90% offered a salary of more than £20,800 £22,500 £18,500
10% offered a salary of more than £35,100 £42,000 £44,500
UK excluding London median salary £27,000 £25,263 £27,000
% change year-on-year
+6.87% -6.43%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
16982 20334 21154
As % of all permanent IT jobs located in the South East 96.95% 96.62% 96.72%
Number of salaries quoted 14196 17058 16518
Median salary £45,000 £42,500 £41,500
Median salary % change year-on-year
+5.88% +2.40%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Technical Support Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the South East

Technical Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the South East region.

Technical Support Analyst Salary Trend in the South East

Technical Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the South East region over the 3 months to 30 September 2016.

Technical Support Analyst Salary Histogram in the South East

Technical Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the South East region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +16 15 £22,000 -10.20% 2
Hampshire +4 9 £35,000 -
Kent +21 8 £22,500 -43.75%
East Sussex +10 8 £24,000 -4.00% 1
Berkshire +9 7 £22,500 -30.76% 1
Buckinghamshire 0 5 £30,000 -7.69%
Oxfordshire 0 2 £29,500 -29.76% 1
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 30 September 2016, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Technical Support Analyst in the job title.

1 51 (43.22%) Windows
2 35 (29.66%) Microsoft
3 31 (26.27%) MS Excel
4 26 (22.03%) Degree
5 23 (19.49%) SaaS
6 20 (16.95%) Oracle
6 20 (16.95%) Windows Server
7 19 (16.10%) SQL
8 17 (14.41%) Active Directory
9 16 (13.56%) Windows Server 2008
10 15 (12.71%) Windows Server 2012
10 15 (12.71%) Analytical Skills
10 15 (12.71%) Java
10 15 (12.71%) MS Office
11 13 (11.02%) Finance
11 13 (11.02%) VMware
11 13 (11.02%) Office 365
11 13 (11.02%) Hyper-V
12 12 (10.17%) CRM
12 12 (10.17%) ITIL
13 11 (9.32%) SMTP
13 11 (9.32%) SAN
13 11 (9.32%) Symantec
13 11 (9.32%) Remedy
13 11 (9.32%) Internet
13 11 (9.32%) Backup Exec
13 11 (9.32%) ITSM
13 11 (9.32%) Service Management
13 11 (9.32%) NetSuite
13 11 (9.32%) Remedy ITSM

Technical Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.47%) MS Exchange
2 5 (4.24%) Exchange Server 2003
2 5 (4.24%) WebSphere
3 4 (3.39%) Apache
4 3 (2.54%) Skype for Business
5 2 (1.69%) Tomcat
5 2 (1.69%) WebLogic
6 1 (0.85%) Exchange Server 2013
Applications
1 31 (26.27%) MS Excel
2 15 (12.71%) MS Office
3 1 (0.85%) MS PowerPoint
Business Applications
1 11 (9.32%) Remedy ITSM
2 4 (3.39%) Oracle Applications
Cloud Services
1 23 (19.49%) SaaS
2 13 (11.02%) Office 365
3 1 (0.85%) Amazon AWS
3 1 (0.85%) Cloud Computing
Communications & Networking
1 11 (9.32%) Internet
1 11 (9.32%) SAN
1 11 (9.32%) SMTP
2 8 (6.78%) DHCP
2 8 (6.78%) DNS
3 7 (5.93%) TCP/IP
4 6 (5.08%) Firewall
4 6 (5.08%) Skype
5 4 (3.39%) IP Telephony
5 4 (3.39%) LAN
5 4 (3.39%) WAN
6 3 (2.54%) Cisco ASA
6 3 (2.54%) Cisco PIX
6 3 (2.54%) Network Security
7 2 (1.69%) Cisco IOS
7 2 (1.69%) Cisco Nexus
7 2 (1.69%) LDAP
7 2 (1.69%) NAS
7 2 (1.69%) Wi-Fi
8 1 (0.85%) VPN
Database & Business Intelligence
1 9 (7.63%) Oracle Database
2 6 (5.08%) SQL Server
3 3 (2.54%) MySQL
4 2 (1.69%) Oracle Database 11g
Development Applications
1 2 (1.69%) NeoLoad
1 2 (1.69%) Selenium
General
1 13 (11.02%) Finance
2 8 (6.78%) French Language
2 8 (6.78%) German Language
3 4 (3.39%) Banking
4 1 (0.85%) Aerospace
4 1 (0.85%) Dutch Language
4 1 (0.85%) Law
4 1 (0.85%) Legal
4 1 (0.85%) Manufacturing
4 1 (0.85%) Marketing
4 1 (0.85%) Polish Language
4 1 (0.85%) Retail
4 1 (0.85%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (4.24%) HTML
2 3 (2.54%) .NET
2 3 (2.54%) CSS
2 3 (2.54%) FIX Protocol
2 3 (2.54%) XML
2 3 (2.54%) XSLT
3 1 (0.85%) COM
3 1 (0.85%) Web Services
Miscellaneous
1 15 (12.71%) Analytical Skills
2 7 (5.93%) Driving Licence
3 4 (3.39%) iPad
4 2 (1.69%) Blackberry
4 2 (1.69%) iPhone
5 1 (0.85%) Computer Science
5 1 (0.85%) EPoS
5 1 (0.85%) Statistics
Operating Systems
1 51 (43.22%) Windows
2 20 (16.95%) Windows Server
3 16 (13.56%) Windows Server 2008
4 15 (12.71%) Windows Server 2012
5 10 (8.47%) Windows 7
6 8 (6.78%) Linux
6 8 (6.78%) Mac OS X
6 8 (6.78%) Windows 8
6 8 (6.78%) Windows XP
7 7 (5.93%) Windows Server 2003
8 6 (5.08%) Windows 10
9 3 (2.54%) Unix
10 2 (1.69%) CentOS
10 2 (1.69%) Debian
10 2 (1.69%) Windows Vista
Processes & Methodologies
1 12 (10.17%) CRM
1 12 (10.17%) ITIL
2 11 (9.32%) ITSM
2 11 (9.32%) Service Management
3 5 (4.24%) Web Design
4 4 (3.39%) Project Management
5 2 (1.69%) Black-Box Testing
5 2 (1.69%) Data Validation
5 2 (1.69%) Functional Testing
5 2 (1.69%) Information Security
5 2 (1.69%) Integration Testing
5 2 (1.69%) Regression Testing
5 2 (1.69%) Service Delivery
5 2 (1.69%) Software Delivery
5 2 (1.69%) Software Testing
5 2 (1.69%) Stress Testing
5 2 (1.69%) Time Management
5 2 (1.69%) Validation
6 1 (0.85%) Presales
6 1 (0.85%) Technical Analysis
Programming Languages
1 19 (16.10%) SQL
2 15 (12.71%) Java
3 8 (6.78%) JavaScript
4 5 (4.24%) PHP
5 3 (2.54%) Python
6 2 (1.69%) Perl
6 2 (1.69%) PL/SQL
6 2 (1.69%) Shell Script
7 1 (0.85%) C#
7 1 (0.85%) T-SQL
Qualifications
1 26 (22.03%) Degree
2 8 (6.78%) CCNA
2 8 (6.78%) Cisco Certification
3 7 (5.93%) MCSE
3 7 (5.93%) Microsoft Certification
4 5 (4.24%) MCITP
5 4 (3.39%) Security Cleared
6 3 (2.54%) MCP
7 2 (1.69%) ITIL Certification
7 2 (1.69%) MCSA
8 1 (0.85%) SC Cleared
Quality Assurance & Compliance
1 10 (8.47%) SLA
2 2 (1.69%) ISO/IEC 27001
2 2 (1.69%) QA
System Software
1 17 (14.41%) Active Directory
2 13 (11.02%) Hyper-V
3 11 (9.32%) IMail Server
3 11 (9.32%) VMware Infrastructure
4 1 (0.85%) Virtual Machines
4 1 (0.85%) Virtual Servers
Systems Management
1 11 (9.32%) Backup Exec
2 4 (3.39%) Norton AntiVirus
3 3 (2.54%) Perfmon
Vendors
1 35 (29.66%) Microsoft
2 20 (16.95%) Oracle
3 13 (11.02%) VMware
4 11 (9.32%) NetSuite
4 11 (9.32%) Remedy
4 11 (9.32%) Symantec
5 8 (6.78%) Cisco
5 8 (6.78%) Veeam
6 7 (5.93%) Apple
6 7 (5.93%) Avaya
7 5 (4.24%) IBM
8 4 (3.39%) CheckPoint
8 4 (3.39%) Juniper
8 4 (3.39%) Salesforce.com
9 3 (2.54%) Blue Coat
9 3 (2.54%) F5
9 3 (2.54%) Forcepoint
10 2 (1.69%) Fortinet
10 2 (1.69%) HP
10 2 (1.69%) Mitel
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