The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 395 394 407
Rank change year-on-year
-1 +13
Permanent jobs requiring a Technical Support Analyst 53 34 37
As % of all permanent IT jobs located in the South East 0.24% 0.16% 0.16%
As % of the Job Titles category 0.25% 0.17% 0.17%
Number of salaries quoted 50 33 30
Average salary £27,500 £35,000 £32,500
Average salary % change year-on-year
-21.42% +7.69%
90% offered a salary of more than £20,200 £28,500 £23,000
10% offered a salary of more than £36,000 £40,000 £38,650
UK excluding London average salary £27,500 £30,250 £27,500
% change year-on-year
-9.09% +10.00%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21227 20349 21705
As % of all permanent IT jobs located in the South East 94.65% 95.07% 95.39%
Number of salaries quoted 16689 16799 18525
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £61,500 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the South East

Technical Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the South East region.

Technical Support Analyst Salary Trend in the South East

Technical Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the South East region over the 3 months to 2 September 2014.

Technical Support Analyst Salary Histogram in the South East

Technical Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the South East region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +12 19 £24,000 -26.15% 1
Buckinghamshire -2 8 £31,000 +12.72% 2
Hampshire -10 8 £25,750 -18.25% 1
West Sussex -14 6 £35,000 - 1
Oxfordshire - 5 £50,000 -
Berkshire -10 4 £32,750 -6.42% 3
Kent - 3 £24,000 - 1
East Sussex - 1 £35,000 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 2 September 2014, IT jobs across the South East region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 58 (58.00%) Windows
2 53 (53.00%) SQL
3 39 (39.00%) Microsoft
4 27 (27.00%) Active Directory
4 27 (27.00%) SQL Server
5 26 (26.00%) MS Excel
6 19 (19.00%) HTML
7 18 (18.00%) MS Exchange
7 18 (18.00%) TCP/IP
7 18 (18.00%) VMware
7 18 (18.00%) Firewall
7 18 (18.00%) Degree
7 18 (18.00%) Computer Science
8 15 (15.00%) Web Development
8 15 (15.00%) Internet
8 15 (15.00%) MS Office
9 12 (12.00%) CSS
9 12 (12.00%) JavaScript
9 12 (12.00%) DNS
9 12 (12.00%) Microsoft Certification
9 12 (12.00%) Windows Server 2003
9 12 (12.00%) Mathematics
9 12 (12.00%) SQL Server Reporting Services
10 11 (11.00%) Cisco
11 10 (10.00%) MCSE
12 9 (9.00%) jQuery
12 9 (9.00%) vSphere
12 9 (9.00%) ITIL
13 8 (8.00%) SAP
13 8 (8.00%) Crystal Reports

Technical Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 2 September 2014, IT jobs across the South East region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (18.00%) MS Exchange
2 3 (3.00%) IIS
2 3 (3.00%) Exchange Server 2003
3 2 (2.00%) Exchange Server 2010
3 2 (2.00%) Exchange Server 2013
3 2 (2.00%) Tomcat
3 2 (2.00%) SharePoint
3 2 (2.00%) SAS
3 2 (2.00%) Blackberry Enterprise Server
4 1 (1.00%) Exchange Server 2000
4 1 (1.00%) WebLogic
Applications
1 26 (26.00%) MS Excel
2 15 (15.00%) MS Office
3 6 (6.00%) MS PowerPoint
Cloud Services
1 4 (4.00%) SaaS
Communications & Networking
1 18 (18.00%) TCP/IP
1 18 (18.00%) Firewall
2 15 (15.00%) Internet
3 12 (12.00%) DNS
4 7 (7.00%) DHCP
4 7 (7.00%) Ethernet
5 6 (6.00%) VoIP
6 5 (5.00%) SAN
7 4 (4.00%) Wireless
7 4 (4.00%) WAN
7 4 (4.00%) SMTP
8 2 (2.00%) HTTP
8 2 (2.00%) WLAN
8 2 (2.00%) GPRS
8 2 (2.00%) LAN
8 2 (2.00%) IPsec
8 2 (2.00%) NAS
8 2 (2.00%) Unified Communications
8 2 (2.00%) NetScaler
8 2 (2.00%) VPN
Database & Business Intelligence
1 27 (27.00%) SQL Server
2 12 (12.00%) SQL Server Reporting Services
3 8 (8.00%) Crystal Reports
4 5 (5.00%) Relational Database
5 2 (2.00%) Big Data
6 1 (1.00%) MySQL
6 1 (1.00%) Oracle Reports
6 1 (1.00%) MS Access
Development Applications
1 3 (3.00%) Team Foundation Server
2 2 (2.00%) Oracle Forms
3 1 (1.00%) Subversion
3 1 (1.00%) Maven
3 1 (1.00%) Oracle APEX
3 1 (1.00%) Jenkins
General
1 8 (8.00%) Finance
2 6 (6.00%) Electronics
2 6 (6.00%) German Language
3 5 (5.00%) French Language
4 4 (4.00%) Front Office
5 1 (1.00%) Back Office
5 1 (1.00%) Telecoms
5 1 (1.00%) Law
5 1 (1.00%) Banking
5 1 (1.00%) Local Government
5 1 (1.00%) Dutch Language
Libraries, Frameworks & Software Standards
1 19 (19.00%) HTML
2 12 (12.00%) CSS
3 9 (9.00%) jQuery
4 4 (4.00%) .NET
5 3 (3.00%) XML
6 1 (1.00%) XSLT
6 1 (1.00%) J2EE
6 1 (1.00%) JSP
6 1 (1.00%) SOAP
6 1 (1.00%) Web Services
Miscellaneous
1 18 (18.00%) Computer Science
2 12 (12.00%) Mathematics
3 7 (7.00%) Physics
4 2 (2.00%) Blackberry
4 2 (2.00%) Life Science
4 2 (2.00%) Visualisation
4 2 (2.00%) iPad
5 1 (1.00%) Mobile App
5 1 (1.00%) Fat Client
5 1 (1.00%) LIMS
5 1 (1.00%) Thin Client
Operating Systems
1 58 (58.00%) Windows
2 12 (12.00%) Windows Server 2003
3 8 (8.00%) Windows XP
3 8 (8.00%) Windows Server 2008
4 7 (7.00%) Windows Server 2012
5 6 (6.00%) UNIX
6 5 (5.00%) Linux
7 4 (4.00%) Windows 8
8 3 (3.00%) Windows 7
9 2 (2.00%) Windows 2000
9 2 (2.00%) AIX
9 2 (2.00%) Mac OS X
9 2 (2.00%) Windows Mobile
10 1 (1.00%) Windows 2000 Server
Processes & Methodologies
1 15 (15.00%) Web Development
2 9 (9.00%) ITIL
3 8 (8.00%) Service Delivery
4 7 (7.00%) CRM
5 5 (5.00%) Disaster Recovery
5 5 (5.00%) Software Engineering
5 5 (5.00%) Service Management
5 5 (5.00%) Incident Management
6 4 (4.00%) Problem Management
7 2 (2.00%) Strategic Planning
7 2 (2.00%) Software Testing
7 2 (2.00%) Project Management
7 2 (2.00%) Data Analysis
7 2 (2.00%) Speech Recognition
7 2 (2.00%) Line Management
8 1 (1.00%) Mentoring
8 1 (1.00%) WFM
8 1 (1.00%) Workflow
8 1 (1.00%) Information Management
8 1 (1.00%) Release Management
Programming Languages
1 53 (53.00%) SQL
2 12 (12.00%) JavaScript
3 3 (3.00%) PHP
4 2 (2.00%) C
4 2 (2.00%) C++
4 2 (2.00%) Java
5 1 (1.00%) PL/SQL
5 1 (1.00%) PowerHouse
5 1 (1.00%) PowerShell
Qualifications
1 18 (18.00%) Degree
2 12 (12.00%) Microsoft Certification
3 10 (10.00%) MCSE
4 7 (7.00%) MCITP
4 7 (7.00%) Security Cleared
5 6 (6.00%) MCP
6 5 (5.00%) CCNA
6 5 (5.00%) Cisco Certification
7 4 (4.00%) SC Cleared
8 3 (3.00%) MCSA
9 2 (2.00%) VMware Certified Professional (VCP)
9 2 (2.00%) MCTS
10 1 (1.00%) Network+ Certification
10 1 (1.00%) DV Cleared
10 1 (1.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (7.00%) SLA
2 4 (4.00%) QA
System Software
1 27 (27.00%) Active Directory
2 9 (9.00%) vSphere
3 6 (6.00%) VMware Infrastructure
4 5 (5.00%) Hyper-V
5 4 (4.00%) IMail Server
6 2 (2.00%) XenApp
6 2 (2.00%) XenDesktop
6 2 (2.00%) VMware ESXi
6 2 (2.00%) Terminal Services
Vendors
1 39 (39.00%) Microsoft
2 18 (18.00%) VMware
3 11 (11.00%) Cisco
4 8 (8.00%) SAP
5 7 (7.00%) Oracle
6 6 (6.00%) Citrix
7 3 (3.00%) Avaya
7 3 (3.00%) Apple
8 2 (2.00%) BT
8 2 (2.00%) Perforce
8 2 (2.00%) HP
8 2 (2.00%) Aruba
8 2 (2.00%) Red Hat
8 2 (2.00%) Juniper
9 1 (1.00%) Genesys
9 1 (1.00%) Siemens
9 1 (1.00%) Business Objects
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