Surrey Helpdesk Support Contracts

This section looks at the demand for the Helpdesk Support role in IT contracts within the Surrey region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Helpdesk Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

Help Desk Support
Location Aberdeen Abingdon Ashton-under-Lyne Ayr Ayrshire Barnet Basildon Basingstoke Bedford Bedfordshire Belfast Bellshill Berkshire Beverley Bicester Birmingham Blackburn Blackpool Bournemouth Bradford Brighton Bristol Buckinghamshire Burnley Cambridge Cambridgeshire Canary Wharf Canterbury Cardiff Chatham Cheshire Chester Chesterfield City of London County Antrim Coventry Crawley Croydon Cumbria Dartford Derby Derbyshire Devon Docklands, London Dorset Dover East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Epsom Essex Exeter Fareham Fife Folkestone Gatwick Glasgow Gloucester Gloucestershire Guildford Halifax Hampshire Hertfordshire High Wycombe Huddersfield Hull Keighley Kent Knutsford Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London Luton Maidenhead Manchester Merseyside Midlands Milton Keynes Newbury Newport Norfolk North East North Lanarkshire North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oldham Oxford Oxfordshire Peterborough Pontypool Poole Portsmouth Preston Reading Redditch Rugby Scotland Slough Somerset South Ayrshire South East South Wales South West Southampton Spalding St Albans Stockport Surrey Taunton Thames Valley Torfaen UK Uxbridge Wakefield Wales Warrington Warwick Warwickshire Watford Welwyn Garden City West Midlands West Sussex West Yorkshire Westminster Wiltshire Winchester Windsor Witham Worcestershire York Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	87	63
Rank change on same period last year	-24
Matching contract IT job ads	25	48
As % of all UK contract IT job ads sampled	0.033 %	0.049 %
As % of the category below	1.324 %	2.147 %
Daily rates quoted	1	5
Average minimum daily rate	£140	£128
Average daily rate	£140	£128
% change on same period last year	+9.37 %
Average maximum daily rate	£140	£128
UK excluding London average daily rate	£105	£125
% change on same period last year	-15.80 %
Hourly rates quoted	15	25
Average minimum hourly rate	£14.13	£12.16
Average hourly rate	£14.85	£12.93
% change on same period last year	+14.84 %
Average maximum hourly rate	£15.57	£13.70
UK excluding London average hourly rate	£12.48	£11.95
% change on same period last year	+4.45 %
Job Titles Surrey
Matching contract IT job ads	1888	2236
As % of all UK contract IT job ads sampled	2.517 %	2.262 %
Daily rates quoted	567	597
Average minimum daily rate	£317	£330
Average daily rate	£338	£348
% change on same period last year	-2.93 %
Average maximum daily rate	£358	£366
UK excluding London average daily rate	£357	£353
% change on same period last year	+1.09 %
Hourly rates quoted	227	280
Average minimum hourly rate	£19.71	£20.21
Average hourly rate	£21.02	£21.22
% change on same period last year	-0.95 %
Average maximum hourly rate	£22.33	£22.24
UK excluding London average hourly rate	£23.51	£25.99
% change on same period last year	-9.54 %
Helpdesk Support South East

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Support across the Surrey region as a proportion of the total demand within the Job Titles category.

Helpdesk Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Support across the Surrey region.

Helpdesk Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Support across the Surrey region.

Helpdesk Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Support across the Surrey region over the 3 months to 25 July 2008.

Helpdesk Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Helpdesk Support within the Surrey region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Guildford	-6	5	-	-
Epsom	+3	3	-	-
Leatherhead	+2	2	-	-

Helpdesk Support South East

Helpdesk Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the Surrey region that cited Helpdesk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title.

1 23 (38.98 %) Windows 2 17 (28.81 %) Active Directory 3 14 (23.73 %) MS Office 4 11 (18.64 %) Windows 2000 4 11 (18.64 %) Windows XP 5 10 (16.95 %) Microsoft 6 9 (15.25 %) MS Excel 6 9 (15.25 %) Degree 7 8 (13.56 %) Finance 7 8 (13.56 %) VPN 7 8 (13.56 %) Citrix 7 8 (13.56 %) Remedy 8 7 (11.86 %) TCP/IP 8 7 (11.86 %) MS Exchange 9 6 (10.17 %) Blackberry

9 6 (10.17 %) Sarbanes-Oxley 9 6 (10.17 %) SLA 9 6 (10.17 %) Mathematics 9 6 (10.17 %) Physics 9 6 (10.17 %) Computer Science 10 5 (8.475 %) Video Conferencing 10 5 (8.475 %) Telecoms 11 4 (6.780 %) Windows Server 2003 11 4 (6.780 %) Microsoft Certification 12 3 (5.085 %) VERITAS 12 3 (5.085 %) Windows NT 12 3 (5.085 %) MCSE 12 3 (5.085 %) SAP 12 3 (5.085 %) ITIL 12 3 (5.085 %) MCP

Helpdesk Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the Surrey region that cited Helpdesk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 7 (11.86 %) MS Exchange 2 2 (3.390 %) Exchange Server 5.5 2 2 (3.390 %) Exchange Server 2000 2 2 (3.390 %) Exchange Server 2003	Applications 1 14 (23.73 %) MS Office 2 9 (15.25 %) MS Excel 3 3 (5.085 %) MS PowerPoint 4 2 (3.390 %) Spreadsheet
Business Applications 1 2 (3.390 %) SAP HR 1 2 (3.390 %) Line 50	Communications & Networking 1 8 (13.56 %) VPN 2 7 (11.86 %) TCP/IP 3 2 (3.390 %) Firewall 3 2 (3.390 %) VLAN 3 2 (3.390 %) Broadband 4 1 (1.695 %) LAN
General 1 8 (13.56 %) Finance 2 5 (8.475 %) Telecoms 3 2 (3.390 %) Pharmaceutical 3 2 (3.390 %) Education 4 1 (1.695 %) Advertising 4 1 (1.695 %) Insurance 4 1 (1.695 %) Marketing	Miscellaneous 1 6 (10.17 %) Blackberry 1 6 (10.17 %) Mathematics 1 6 (10.17 %) Physics 1 6 (10.17 %) Computer Science 2 5 (8.475 %) Video Conferencing 3 1 (1.695 %) Dutch Language
Operating Systems 1 23 (38.98 %) Windows 2 11 (18.64 %) Windows 2000 2 11 (18.64 %) Windows XP 3 4 (6.780 %) Windows Server 2003 4 3 (5.085 %) Windows NT 5 2 (3.390 %) Mac OS X	Processes & Methodologies 1 3 (5.085 %) ITIL 1 3 (5.085 %) E-Procurement 1 3 (5.085 %) Problem Management 2 2 (3.390 %) Incident Management 2 2 (3.390 %) CRM 2 2 (3.390 %) Service Management 2 2 (3.390 %) Service Delivery 2 2 (3.390 %) ITSM 2 2 (3.390 %) Data Security 3 1 (1.695 %) Business Intelligence 3 1 (1.695 %) Workflow
Programming Languages 1 2 (3.390 %) SQL 2 1 (1.695 %) C	Qualifications 1 9 (15.25 %) Degree 2 4 (6.780 %) Microsoft Certification 3 3 (5.085 %) MCP 3 3 (5.085 %) MCSE 4 1 (1.695 %) MOS
Quality Assurance & Compliance 1 6 (10.17 %) SLA 1 6 (10.17 %) Sarbanes-Oxley	System Software 1 17 (28.81 %) Active Directory 2 3 (5.085 %) Backup Exec
Systems Management 1 2 (3.390 %) MOM 1 2 (3.390 %) Systems Management Server (SMS) 1 2 (3.390 %) MAILsweeper	Vendors 1 10 (16.95 %) Microsoft 2 8 (13.56 %) Citrix 2 8 (13.56 %) Remedy 3 3 (5.085 %) SAP 3 3 (5.085 %) VERITAS 4 2 (3.390 %) Sage 4 2 (3.390 %) Adobe 4 2 (3.390 %) HP 4 2 (3.390 %) 3Com