The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 248 166 205
Rank change year-on-year
-82 +39
Contract jobs requiring a Help Desk Support 22 77 29
As % of all contract IT jobs located in the South East 0.23% 0.84% 0.34%
As % of the Job Titles category 0.25% 0.91% 0.37%
Number of daily rates quoted 9 26 8
Average daily rate
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£148 £120 £106
Average daily rate % change year-on-year
+23.33% +12.94%
90% offered a daily rate of more than £89 £110 £90
10% offered a daily rate of more than £180 £182 £133
UK excluding London average daily rate £154 £119 £102
% change year-on-year
+29.68% +16.42%
Number of hourly rates quoted 10 35 15
Average hourly rate £13.61 £14.00 £15.00
Average hourly rate % change year-on-year
-2.76% -6.66%
90% offered a hourly rate of more than £10.50 £10.90 £11.40
10% offered a hourly rate of more than £16.23 £17.00 £17.00
UK excluding London average hourly rate £13.23 £14.00 £11.75
% change year-on-year
-5.53% +19.14%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8768 8425 7847
As % of all contract IT jobs located in the South East 92.28% 91.79% 92.75%
Number of daily rates quoted 5222 4592 4097
Average daily rate £375 £350 £358
Average daily rate % change year-on-year
+7.14% -2.09%
90% offered a daily rate of more than £235 £213 £205
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 398 403 523
Average hourly rate £16.00 £16.48 £17.00
Average hourly rate % change year-on-year
-2.91% -3.05%
90% offered a hourly rate of more than £11.17 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £40.00 £37.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the South East region.

Help Desk Support Daily Rate Trend in the South East

Help Desk Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the South East region over the 3 months to 4 August 2015.

Help Desk Support Daily Rate Histogram in the South East

Help Desk Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the South East region.

Help Desk Support Hourly Rate Trend in the South East

Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -1 6 £165 -47.20%
West Sussex -21 6 £188 +50.00% 1
East Sussex -11 3 - - 2
Buckinghamshire -17 3 £147 +12.69% 1
Oxfordshire -20 2 - -
Kent -5 1 £85 -22.72% 1
Middlesex -8 1 £115 +4.54%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 4 August 2015, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 29 (67.44%) Windows
2 27 (62.79%) Active Directory
3 18 (41.86%) MS Office
4 14 (32.56%) Windows XP
5 13 (30.23%) Windows 7
6 12 (27.91%) ITIL
7 10 (23.26%) Microsoft
8 7 (16.28%) MS Exchange
8 7 (16.28%) MS Excel
8 7 (16.28%) Office 365
8 7 (16.28%) Windows Server 2012
9 6 (13.95%) Citrix
9 6 (13.95%) Windows Server 2003
9 6 (13.95%) Windows Server 2008
10 5 (11.63%) Incident Management
10 5 (11.63%) HP
10 5 (11.63%) Exchange Server 2010
10 5 (11.63%) Windows 8
11 4 (9.30%) WAN
11 4 (9.30%) DNS
11 4 (9.30%) LAN
11 4 (9.30%) SQL
11 4 (9.30%) SCCM
11 4 (9.30%) Security Cleared
12 3 (6.98%) Windows 2000 Server
12 3 (6.98%) Fat Client
12 3 (6.98%) Service Management
12 3 (6.98%) Firewall
12 3 (6.98%) ITSM
12 3 (6.98%) Thin Client

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 4 August 2015, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (16.28%) MS Exchange
2 5 (11.63%) Exchange Server 2010
3 2 (4.65%) Exchange Server 2013
3 2 (4.65%) SharePoint
4 1 (2.33%) IIS
4 1 (2.33%) Blackberry Enterprise Server
4 1 (2.33%) Exchange Server 2003
Applications
1 18 (41.86%) MS Office
2 7 (16.28%) MS Excel
Cloud Services
1 7 (16.28%) Office 365
2 1 (2.33%) SaaS
Communications & Networking
1 4 (9.30%) LAN
1 4 (9.30%) WAN
1 4 (9.30%) DNS
2 3 (6.98%) Firewall
2 3 (6.98%) DHCP
2 3 (6.98%) TCP/IP
3 2 (4.65%) Internet
4 1 (2.33%) Asterisk PBX
4 1 (2.33%) PBX
Database & Business Intelligence
1 1 (2.33%) Oracle Database
General
1 3 (6.98%) Retail
2 2 (4.65%) Finance
3 1 (2.33%) Law
3 1 (2.33%) Manufacturing
3 1 (2.33%) Military
3 1 (2.33%) French Language
3 1 (2.33%) Back Office
3 1 (2.33%) Telecoms
Miscellaneous
1 3 (6.98%) Thin Client
1 3 (6.98%) Fat Client
2 1 (2.33%) Video Conferencing
2 1 (2.33%) Analytical Skills
2 1 (2.33%) Blackberry
2 1 (2.33%) PDA
2 1 (2.33%) Client/Server
Operating Systems
1 29 (67.44%) Windows
2 14 (32.56%) Windows XP
3 13 (30.23%) Windows 7
4 7 (16.28%) Windows Server 2012
5 6 (13.95%) Windows Server 2003
5 6 (13.95%) Windows Server 2008
6 5 (11.63%) Windows 8
7 3 (6.98%) Windows 2000 Server
8 1 (2.33%) AIX
8 1 (2.33%) Windows 2000
8 1 (2.33%) UNIX
Processes & Methodologies
1 12 (27.91%) ITIL
2 5 (11.63%) Incident Management
3 3 (6.98%) Service Management
3 3 (6.98%) ITSM
4 2 (4.65%) Problem Management
4 2 (4.65%) Network Management
4 2 (4.65%) ITIL V3
4 2 (4.65%) Asset Management
5 1 (2.33%) Migration
5 1 (2.33%) ERP
Programming Languages
1 4 (9.30%) SQL
Qualifications
1 4 (9.30%) Security Cleared
2 3 (6.98%) Microsoft Certification
3 2 (4.65%) MCSE
3 2 (4.65%) CCNA
3 2 (4.65%) Cisco Certification
3 2 (4.65%) ITIL Foundation Certificate
3 2 (4.65%) SC Cleared
3 2 (4.65%) DV Cleared
4 1 (2.33%) ITIL Certification
4 1 (2.33%) MCP
Quality Assurance & Compliance
1 1 (2.33%) ISO/IEC 20000
System Software
1 27 (62.79%) Active Directory
2 2 (4.65%) XenApp
3 1 (2.33%) Samba
Systems Management
1 4 (9.30%) SCCM
2 3 (6.98%) OVSD
3 2 (4.65%) SCOM
4 1 (2.33%) Cisco CUCM
4 1 (2.33%) NetVault Backup
4 1 (2.33%) Tivoli
4 1 (2.33%) Backup Exec
Vendors
1 10 (23.26%) Microsoft
2 6 (13.95%) Citrix
3 5 (11.63%) HP
4 3 (6.98%) Oracle
5 2 (4.65%) Dell
5 2 (4.65%) VMware
6 1 (2.33%) Remedy
6 1 (2.33%) Sophos
6 1 (2.33%) Cisco
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