South East Helpdesk Support Contracts

This section looks at the demand for the Helpdesk Support role in IT contracts within the South East region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Helpdesk Support in their job title over the 3 months to 29 August 2008 with a comparison to the same period last year.

Help Desk Support
Location Aberdeen Ashton-under-Lyne Ayr Ayrshire Basildon Basingstoke Bath Bedford Bedfordshire Bellshill Berkshire Birmingham Blackpool Bournemouth Bradford Brighton Bristol Bromsgrove Buckinghamshire Cambridge Cambridgeshire Canterbury Cardiff Cheshire Chesterfield Chippenham City of London Colchester Coventry Crawley Dartford Derby Derbyshire Devon Dorset Dover East Midlands East of England East Sussex Eastleigh Edinburgh England Epsom Essex Exeter Farnham Fife Folkestone Gatwick Glasgow Guildford Halifax Hampshire Harrow Hastings Hertfordshire High Wycombe Highlands Hounslow Inverness Ipswich Kegworth Kent Knutsford Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London Luton Lutterworth Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newport North Lanarkshire North West North Yorkshire Northampton Northamptonshire Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Pontypool Poole Portsmouth Preston Reading Redditch Rugby Scotland Sheffield Slough Somerset South Ayrshire South East South Wales South West South Yorkshire Southampton Staffordshire Stockport Suffolk Surrey Taunton Torfaen UK Uxbridge Wakefield Wales Warrington Warwick Warwickshire Watford West Midlands West Sussex West Yorkshire Wiltshire Winchester Windsor Witham Woking Worcestershire York Yorkshire	3 months to 29 Aug 2008	Same period last year
Rank	123	138
Rank change on same period last year	+15
Matching contract IT job ads	132	179
As % of all UK contract IT job ads sampled	0.176 %	0.179 %
As % of the category below	1.135 %	1.114 %
Daily rates quoted	4	13
Average minimum daily rate	£110	£135
Average daily rate	£113	£138
% change on same period last year	-18.25 %
Average maximum daily rate	£116	£142
UK excluding London average daily rate	£98	£128
% change on same period last year	-23.38 %
Hourly rates quoted	52	75
Average minimum hourly rate	£11.32	£11.58
Average hourly rate	£12.08	£12.45
% change on same period last year	-2.97 %
Average maximum hourly rate	£12.83	£13.31
UK excluding London average hourly rate	£12.12	£11.98
% change on same period last year	+1.22 %
Job Titles South East
Matching contract IT job ads	11630	16073
As % of all UK contract IT job ads sampled	15.50 %	16.03 %
Daily rates quoted	3009	4118
Average minimum daily rate	£338	£338
Average daily rate	£358	£356
% change on same period last year	+0.43 %
Average maximum daily rate	£378	£375
UK excluding London average daily rate	£356	£355
% change on same period last year	+0.30 %
Hourly rates quoted	1400	2016
Average minimum hourly rate	£22.38	£25.60
Average hourly rate	£23.87	£27.03
% change on same period last year	-11.69 %
Average maximum hourly rate	£25.35	£28.46
UK excluding London average hourly rate	£23.79	£25.66
% change on same period last year	-7.31 %
Helpdesk Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Support across the South East region as a proportion of the total demand within the Job Titles category.

Helpdesk Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Support across the South East region.

Helpdesk Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Helpdesk Support across the South East region over the 3 months to 29 August 2008.

Helpdesk Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Support across the South East region.

Helpdesk Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Support across the South East region over the 3 months to 29 August 2008.

Helpdesk Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Helpdesk Support within the South East region over the 3 months to 29 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Buckinghamshire	+12	40	£138	-17.91 %
Surrey	0	27	£140	+9.37 %
Berkshire	+48	24	£64	-46.66 %
Hampshire	+3	14	-	-
Oxfordshire	-9	8	-	-
Kent	+12	8	£110	-
West Sussex	+2	6	-	-
East Sussex	+8	3	-	-
Middlesex	+3	2	-	-

Helpdesk Support England

Helpdesk Support
Top 30 Related IT Skills

For the 6 months to 29 August 2008, IT contractor jobs across the South East region that cited Helpdesk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title.

1 165 (56.90 %) Windows 2 110 (37.93 %) MS Office 3 91 (31.38 %) Microsoft 4 84 (28.97 %) Windows XP 5 77 (26.55 %) MS Excel 6 70 (24.14 %) Active Directory 7 63 (21.72 %) Windows 2000 8 34 (11.72 %) Citrix 8 34 (11.72 %) French Language 9 33 (11.38 %) Windows Server 2003 10 25 (8.621 %) German Language 11 22 (7.586 %) Windows Vista 11 22 (7.586 %) ITIL 12 20 (6.897 %) TCP/IP 12 20 (6.897 %) Dutch Language

13 17 (5.862 %) Spanish Language 14 16 (5.517 %) Degree 14 16 (5.517 %) Italian Language 14 16 (5.517 %) HP 15 15 (5.172 %) VPN 15 15 (5.172 %) MS Exchange 15 15 (5.172 %) Remedy 16 14 (4.828 %) Internet 17 13 (4.483 %) Security Cleared 18 12 (4.138 %) SC Cleared 19 11 (3.793 %) Government 19 11 (3.793 %) Business Intelligence 19 11 (3.793 %) Compaq 20 10 (3.448 %) Microsoft Certification 20 10 (3.448 %) Windows NT

Helpdesk Support
Top Related IT Skills by Category

For the 6 months to 29 August 2008, IT contractor jobs across the South East region that cited Helpdesk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 15 (5.172 %) MS Exchange 2 8 (2.759 %) Lotus Notes 3 4 (1.379 %) Exchange Server 2003 4 2 (0.690 %) Exchange Server 2007 4 2 (0.690 %) GroupWise 4 2 (0.690 %) Exchange Server 5.5 5 1 (0.345 %) IIS 5 1 (0.345 %) Documentum	Applications 1 110 (37.93 %) MS Office 2 77 (26.55 %) MS Excel 3 6 (2.069 %) MS PowerPoint 4 2 (0.690 %) Spreadsheet 4 2 (0.690 %) MS Visio
Business Applications 1 2 (0.690 %) SAP HR 1 2 (0.690 %) Line 50 2 1 (0.345 %) Dynamics NAV 2 1 (0.345 %) Dynamics GP	Communications & Networking 1 20 (6.897 %) TCP/IP 2 15 (5.172 %) VPN 3 14 (4.828 %) Internet 4 8 (2.759 %) Ethernet 4 8 (2.759 %) LAN 5 4 (1.379 %) WAN 6 3 (1.034 %) ATM 6 3 (1.034 %) Broadband 7 2 (0.690 %) Intranet 7 2 (0.690 %) Firewall 7 2 (0.690 %) VLAN 8 1 (0.345 %) ADSL
Database & Business Intelligence 1 4 (1.379 %) SQL Server 2 3 (1.034 %) Crystal Reports 3 1 (0.345 %) BusinessObjects 3 1 (0.345 %) SQL Server 7 3 1 (0.345 %) SQL Server 2005	General 1 11 (3.793 %) Government 2 8 (2.759 %) Pharmaceutical 3 7 (2.414 %) Telecoms 3 7 (2.414 %) Finance 4 5 (1.724 %) Health 5 4 (1.379 %) Electronics 6 3 (1.034 %) Education 7 2 (0.690 %) Back Office 7 2 (0.690 %) Legal 8 1 (0.345 %) Manufacturing 8 1 (0.345 %) Advertising 8 1 (0.345 %) Retail 8 1 (0.345 %) Insurance 8 1 (0.345 %) Marketing 8 1 (0.345 %) Law
Miscellaneous 1 34 (11.72 %) French Language 2 25 (8.621 %) German Language 3 20 (6.897 %) Dutch Language 4 17 (5.862 %) Spanish Language 5 16 (5.517 %) Italian Language 6 9 (3.103 %) Blackberry 7 8 (2.759 %) AS400 8 6 (2.069 %) NHS 9 4 (1.379 %) Mathematics 10 3 (1.034 %) Physics 10 3 (1.034 %) Computer Science 10 3 (1.034 %) EPoS 11 2 (0.690 %) Video Conferencing 11 2 (0.690 %) Japanese Language 11 2 (0.690 %) Smartphone 11 2 (0.690 %) PDA 12 1 (0.345 %) Mandarin Language 12 1 (0.345 %) Portuguese Language	Operating Systems 1 165 (56.90 %) Windows 2 84 (28.97 %) Windows XP 3 63 (21.72 %) Windows 2000 4 33 (11.38 %) Windows Server 2003 5 22 (7.586 %) Windows Vista 6 10 (3.448 %) Windows NT 7 3 (1.034 %) NetWare 7 3 (1.034 %) Windows 2000 Server 8 2 (0.690 %) Mac OS X 9 1 (0.345 %) Windows Server 2008 9 1 (0.345 %) Linux 9 1 (0.345 %) Red Hat Linux
Processes & Methodologies 1 22 (7.586 %) ITIL 2 13 (4.483 %) Security Cleared 3 12 (4.138 %) SC Cleared 4 11 (3.793 %) Business Intelligence 5 3 (1.034 %) CRM 5 3 (1.034 %) Problem Management 6 2 (0.690 %) Fault Management 6 2 (0.690 %) ERP 6 2 (0.690 %) Data Security 7 1 (0.345 %) Workflow 7 1 (0.345 %) Stakeholder Management 7 1 (0.345 %) Incident Management 7 1 (0.345 %) Service Delivery 7 1 (0.345 %) ITSM 7 1 (0.345 %) Computer Security 7 1 (0.345 %) DV Cleared	Programming Languages 1 10 (3.448 %) SQL 2 2 (0.690 %) VB 3 1 (0.345 %) C
Qualifications 1 16 (5.517 %) Degree 2 10 (3.448 %) Microsoft Certification 3 8 (2.759 %) MCP 4 6 (2.069 %) MCSE 5 4 (1.379 %) HNC 6 3 (1.034 %) HND 7 2 (0.690 %) A+ Certification 7 2 (0.690 %) MOS 8 1 (0.345 %) MCDST 8 1 (0.345 %) ITIL Certification 8 1 (0.345 %) MCSA	Quality Assurance & Compliance 1 8 (2.759 %) SLA 2 7 (2.414 %) Sarbanes-Oxley
System Software 1 70 (24.14 %) Active Directory 2 3 (1.034 %) Backup Exec 3 1 (0.345 %) NDS	Systems Management 1 2 (0.690 %) MOM 1 2 (0.690 %) Systems Management Server (SMS) 1 2 (0.690 %) MAILsweeper 2 1 (0.345 %) OpenView
Vendors 1 91 (31.38 %) Microsoft 2 34 (11.72 %) Citrix 3 16 (5.517 %) HP 4 15 (5.172 %) Remedy 5 11 (3.793 %) Compaq 6 8 (2.759 %) Oracle 6 8 (2.759 %) Lotus 7 7 (2.414 %) JD Edwards 8 5 (1.724 %) Novell 8 5 (1.724 %) SAP 9 3 (1.034 %) VERITAS 10 2 (0.690 %) Sage 10 2 (0.690 %) 3Com 10 2 (0.690 %) Interwoven 10 2 (0.690 %) Adobe 11 1 (0.345 %) Sun 11 1 (0.345 %) Ariba 11 1 (0.345 %) Peregrine 11 1 (0.345 %) Red Hat 11 1 (0.345 %) CODA