The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 220 198 194
Rank change year-on-year
-22 -4
Contract jobs requiring a Help Desk Support 34 46 29
As % of all contract IT jobs located in the South East 0.36% 0.53% 0.38%
As % of the Job Titles category 0.39% 0.58% 0.42%
Number of daily rates quoted 17 16 3
Average daily rate
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£150 £125 £110
Average daily rate % change year-on-year
+20.00% +13.63%
90% offered a daily rate of more than £125 £104 £84
10% offered a daily rate of more than £255 £188 £118
UK excluding London average daily rate £125 £124 £110
% change year-on-year
+1.01% +12.50%
Number of hourly rates quoted 10 15 18
Average hourly rate £14.94 £12.50 £12.25
Average hourly rate % change year-on-year
+19.50% +2.04%
90% offered a hourly rate of more than £8.66 £10.70 £11.00
10% offered a hourly rate of more than £15.70 £17.30 £14.54
UK excluding London average hourly rate £12.75 £11.50 £11.58
% change year-on-year
+10.86% -0.69%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8672 7951 6973
As % of all contract IT jobs located in the South East 91.64% 91.31% 91.62%
Number of daily rates quoted 4648 4245 3334
Average daily rate £375 £360 £350
Average daily rate % change year-on-year
+4.16% +2.85%
90% offered a daily rate of more than £225 £218 £220
10% offered a daily rate of more than £518 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 397 447 586
Average hourly rate £17.00 £17.50 £17.50
Average hourly rate % change year-on-year
-2.85% -
90% offered a hourly rate of more than £11.50 £12.00 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £16.60 £17.00 £17.50
% change year-on-year
-2.35% -2.85%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the South East region.

Help Desk Support Daily Rate Trend in the South East

Help Desk Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the South East region over the 3 months to 6 March 2015.

Help Desk Support Daily Rate Histogram in the South East

Help Desk Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the South East region.

Help Desk Support Hourly Rate Trend in the South East

Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -2 11 £150 +20.00% 1
Kent - 6 £125 -
Surrey -12 5 £151 +22.22% 2
West Sussex -18 4 - -
Oxfordshire -14 3 £300 - 2
Berkshire -9 1 - -
Buckinghamshire -17 1 - - 1
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 6 March 2015, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 59 (77.63%) Windows
2 35 (46.05%) Active Directory
3 32 (42.11%) MS Office
4 22 (28.95%) Windows 7
5 19 (25.00%) Microsoft
6 15 (19.74%) Citrix
6 15 (19.74%) ITIL
7 14 (18.42%) Windows XP
7 14 (18.42%) Security Cleared
8 11 (14.47%) Finance
9 10 (13.16%) MS Exchange
9 10 (13.16%) MS Excel
10 9 (11.84%) SC Cleared
11 8 (10.53%) Windows Server 2008
11 8 (10.53%) SLA
12 7 (9.21%) Mobile Computing
13 6 (7.89%) Windows Server 2003
13 6 (7.89%) WAN
13 6 (7.89%) Oracle
14 5 (6.58%) MCP
14 5 (6.58%) LAN
14 5 (6.58%) MCSE
14 5 (6.58%) Microsoft Certification
14 5 (6.58%) Telecoms
14 5 (6.58%) Advertising
14 5 (6.58%) DV Cleared
14 5 (6.58%) Software Deployment
14 5 (6.58%) Windows 8
15 4 (5.26%) Oracle Database
15 4 (5.26%) SaaS

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 6 March 2015, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (13.16%) MS Exchange
2 4 (5.26%) Exchange Server 2010
3 1 (1.32%) IIS
3 1 (1.32%) IBM Notes
3 1 (1.32%) SharePoint
Applications
1 32 (42.11%) MS Office
2 10 (13.16%) MS Excel
3 1 (1.32%) MS PowerPoint
Cloud Services
1 4 (5.26%) SaaS
2 2 (2.63%) Office 365
Communications & Networking
1 6 (7.89%) WAN
2 5 (6.58%) LAN
3 4 (5.26%) VoIP
3 4 (5.26%) TCP/IP
3 4 (5.26%) Internet
4 2 (2.63%) VPN
5 1 (1.32%) SAN
5 1 (1.32%) Firewall
5 1 (1.32%) DHCP
5 1 (1.32%) Ethernet
Database & Business Intelligence
1 4 (5.26%) Oracle Database
General
1 11 (14.47%) Finance
2 5 (6.58%) Telecoms
2 5 (6.58%) Advertising
3 4 (5.26%) Manufacturing
4 1 (1.32%) Law
4 1 (1.32%) Italian Language
Miscellaneous
1 7 (9.21%) Mobile Computing
2 2 (2.63%) Blackberry
3 1 (1.32%) Client/Server
Operating Systems
1 59 (77.63%) Windows
2 22 (28.95%) Windows 7
3 14 (18.42%) Windows XP
4 8 (10.53%) Windows Server 2008
5 6 (7.89%) Windows Server 2003
6 5 (6.58%) Windows 8
7 4 (5.26%) Windows Vista
7 4 (5.26%) AIX
8 2 (2.63%) Windows 2000 Server
9 1 (1.32%) Windows NT
Processes & Methodologies
1 15 (19.74%) ITIL
2 5 (6.58%) Software Deployment
3 4 (5.26%) Asset Management
3 4 (5.26%) ERP
3 4 (5.26%) CAD
4 3 (3.95%) Service Management
5 1 (1.32%) Service Delivery
5 1 (1.32%) ITSM
5 1 (1.32%) Workflow
5 1 (1.32%) Migration
5 1 (1.32%) Incident Management
5 1 (1.32%) Data Migration
5 1 (1.32%) ITIL V3
5 1 (1.32%) Software Licensing
Programming Languages
1 1 (1.32%) SQL
Qualifications
1 14 (18.42%) Security Cleared
2 9 (11.84%) SC Cleared
3 5 (6.58%) DV Cleared
3 5 (6.58%) MCP
3 5 (6.58%) MCSE
3 5 (6.58%) Microsoft Certification
4 1 (1.32%) Degree
4 1 (1.32%) VCP4
4 1 (1.32%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (10.53%) SLA
2 4 (5.26%) ISO/IEC 20000
System Software
1 35 (46.05%) Active Directory
2 4 (5.26%) Terminal Services
3 3 (3.95%) XenApp
4 2 (2.63%) VMware Infrastructure
5 1 (1.32%) Hyper-V
Systems Management
1 4 (5.26%) Tivoli
2 1 (1.32%) SCCM
2 1 (1.32%) Unicenter
Vendors
1 19 (25.00%) Microsoft
2 15 (19.74%) Citrix
3 6 (7.89%) Oracle
4 4 (5.26%) Remedy
5 3 (3.95%) HP
6 2 (2.63%) Cisco
6 2 (2.63%) VMware
6 2 (2.63%) Mitel
7 1 (1.32%) Altiris
7 1 (1.32%) FrontRange
7 1 (1.32%) LANDesk
7 1 (1.32%) Royalblue
7 1 (1.32%) Dell
7 1 (1.32%) EMC
7 1 (1.32%) CA
7 1 (1.32%) Lotus