The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 189 187 222
Rank change year-on-year
-2 +35
Contract jobs requiring a Help Desk Support 54 44 37
As % of all contract IT jobs located in the South East 0.59% 0.51% 0.37%
As % of the Job Titles category 0.64% 0.55% 0.41%
Number of daily rates quoted 21 10 7
Average daily rate
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£125 £121 £115
Average daily rate % change year-on-year
+3.09% +5.43%
90% offered a daily rate of more than £110 £95 £109
10% offered a daily rate of more than £195 £150 £190
UK excluding London average daily rate £115 £113 £115
% change year-on-year
+2.22% -2.17%
Number of hourly rates quoted 20 23 21
Average hourly rate £12.00 £12.88 £13.00
Average hourly rate % change year-on-year
-6.79% -0.96%
90% offered a hourly rate of more than £8.68 £10.45 £11.50
10% offered a hourly rate of more than £17.00 £17.00 £17.00
UK excluding London average hourly rate £12.00 £12.50 £12.50
% change year-on-year
-4.00% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8392 8070 9133
As % of all contract IT jobs located in the South East 91.47% 92.66% 92.21%
Number of daily rates quoted 4635 4319 4191
Average daily rate £360 £363 £350
Average daily rate % change year-on-year
-0.68% +3.57%
90% offered a daily rate of more than £213 £215 £218
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 435 498 620
Average hourly rate £16.50 £15.75 £17.50
Average hourly rate % change year-on-year
+4.76% -10.00%
90% offered a hourly rate of more than £10.57 £11.25 £11.00
10% offered a hourly rate of more than £42.50 £38.75 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the South East region.

Help Desk Support Daily Rate Trend in the South East

Help Desk Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the South East region over the 3 months to 1 October 2014.

Help Desk Support Daily Rate Histogram in the South East

Help Desk Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the South East region.

Help Desk Support Hourly Rate Trend in the South East

Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +4 10 £150 - 5
Berkshire +22 9 £115 +10.84% 1
Hampshire -8 9 £125 +25.00% 4
Buckinghamshire +1 7 £130 -
Middlesex +6 6 £110 -
West Sussex +5 5 - - 1
Oxfordshire -6 4 - - 4
East Sussex - 2 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 1 October 2014, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 83 (65.87%) Windows
2 50 (39.68%) Active Directory
3 43 (34.13%) MS Office
4 37 (29.37%) Windows XP
5 34 (26.98%) Windows 7
6 31 (24.60%) Microsoft
7 30 (23.81%) ITIL
8 26 (20.63%) MS Excel
9 16 (12.70%) Windows Server 2008
10 13 (10.32%) Citrix
11 12 (9.52%) LAN
12 11 (8.73%) SLA
12 11 (8.73%) Finance
13 10 (7.94%) WAN
13 10 (7.94%) Windows Server 2003
13 10 (7.94%) Software Deployment
14 9 (7.14%) MS Exchange
14 9 (7.14%) Security Cleared
15 8 (6.35%) Windows 2000
15 8 (6.35%) Oracle
15 8 (6.35%) Internet
16 7 (5.56%) Office 365
16 7 (5.56%) Law
17 6 (4.76%) SC Cleared
17 6 (4.76%) WorkSite
18 5 (3.97%) Service Management
18 5 (3.97%) CCNA
18 5 (3.97%) Cisco Certification
18 5 (3.97%) Cisco
18 5 (3.97%) TCP/IP

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 1 October 2014, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (7.14%) MS Exchange
2 6 (4.76%) WorkSite
3 4 (3.17%) Exchange Server 2010
4 3 (2.38%) Lync
5 2 (1.59%) Blackberry Enterprise Server
6 1 (0.79%) Exchange Server 2000
6 1 (0.79%) IBM Notes
6 1 (0.79%) SharePoint
Applications
1 43 (34.13%) MS Office
2 26 (20.63%) MS Excel
3 2 (1.59%) MS Project
4 1 (0.79%) Spreadsheet
4 1 (0.79%) Acrobat
4 1 (0.79%) MS Visio
Cloud Services
1 7 (5.56%) Office 365
2 2 (1.59%) SaaS
Communications & Networking
1 12 (9.52%) LAN
2 10 (7.94%) WAN
3 8 (6.35%) Internet
4 5 (3.97%) TCP/IP
5 2 (1.59%) VPN
5 2 (1.59%) Wireless
6 1 (0.79%) Intranet
6 1 (0.79%) DHCP
6 1 (0.79%) Ethernet
Database & Business Intelligence
1 2 (1.59%) Oracle Database
General
1 11 (8.73%) Finance
2 7 (5.56%) Law
3 3 (2.38%) Telecoms
4 2 (1.59%) Manufacturing
5 1 (0.79%) Advertising
5 1 (0.79%) Automotive
Miscellaneous
1 5 (3.97%) Analytical Skills
2 3 (2.38%) Blackberry
Operating Systems
1 83 (65.87%) Windows
2 37 (29.37%) Windows XP
3 34 (26.98%) Windows 7
4 16 (12.70%) Windows Server 2008
5 10 (7.94%) Windows Server 2003
6 8 (6.35%) Windows 2000
7 5 (3.97%) Windows 8
8 3 (2.38%) Windows Vista
8 3 (2.38%) Windows 2000 Server
9 2 (1.59%) AIX
10 1 (0.79%) Windows Server 2012
10 1 (0.79%) Android
10 1 (0.79%) Windows NT
Processes & Methodologies
1 30 (23.81%) ITIL
2 10 (7.94%) Software Deployment
3 5 (3.97%) Service Management
4 4 (3.17%) ITSM
5 3 (2.38%) Incident Management
6 2 (1.59%) ERP
6 2 (1.59%) Release Management
6 2 (1.59%) ITIL V3
6 2 (1.59%) Asset Management
6 2 (1.59%) Mentoring
7 1 (0.79%) Coaching
7 1 (0.79%) Software Licensing
7 1 (0.79%) Migration
7 1 (0.79%) Workflow
7 1 (0.79%) Systems Analysis
7 1 (0.79%) Business Analysis
7 1 (0.79%) Data Entry
7 1 (0.79%) Email Migration
7 1 (0.79%) Fault Management
7 1 (0.79%) Problem Management
Programming Languages
1 1 (0.79%) C
Qualifications
1 9 (7.14%) Security Cleared
2 6 (4.76%) SC Cleared
3 5 (3.97%) CCNA
3 5 (3.97%) Cisco Certification
4 4 (3.17%) MCSE
4 4 (3.17%) Microsoft Certification
5 3 (2.38%) DV Cleared
5 3 (2.38%) MCP
6 1 (0.79%) MCITP
6 1 (0.79%) Degree
6 1 (0.79%) ITIL Foundation Certificate
6 1 (0.79%) BC Cleared
Quality Assurance & Compliance
1 11 (8.73%) SLA
2 2 (1.59%) ISO/IEC 20000
3 1 (0.79%) QA
System Software
1 50 (39.68%) Active Directory
2 1 (0.79%) VMware Infrastructure
Systems Management
1 2 (1.59%) Tivoli
2 1 (0.79%) Backup Exec
2 1 (0.79%) SCCM
2 1 (0.79%) Norton AntiVirus
2 1 (0.79%) Unicenter
Vendors
1 31 (24.60%) Microsoft
2 13 (10.32%) Citrix
3 8 (6.35%) Oracle
4 5 (3.97%) Cisco
5 3 (2.38%) HP
5 3 (2.38%) Remedy
6 2 (1.59%) VMware
7 1 (0.79%) FrontRange
7 1 (0.79%) Iron Mountain
7 1 (0.79%) Symantec
7 1 (0.79%) McAfee
7 1 (0.79%) Avaya
7 1 (0.79%) CA
7 1 (0.79%) CommVault
7 1 (0.79%) Lotus
7 1 (0.79%) Adobe
7 1 (0.79%) Royalblue
7 1 (0.79%) SAP
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £110.00 - £120.00 per day
Posted: 21 hours ago
Guildford, Surrey
Information Technology Services
Rate: £27k - 32k per year + Benefits, Bonus & Training
Posted: 4 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 5 days ago