The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 234 198 192
Rank change year-on-year
-36 -6
Contract jobs requiring a Help Desk Support 19 57 47
As % of all contract IT jobs located in the South East 0.22% 0.61% 0.56%
As % of the Job Titles category 0.24% 0.65% 0.60%
Number of daily rates quoted 4 25 16
Average daily rate £138 £150 £120
Average daily rate % change year-on-year
-8.33% +25.00%
90% offered a daily rate of more than £116 £123 £101
10% offered a daily rate of more than £145 £220 £188
UK excluding London average daily rate £138 £135 £125
% change year-on-year
+1.85% +8.00%
Number of hourly rates quoted 12 20 13
Average hourly rate £12.00 £12.45 £14.25
Average hourly rate % change year-on-year
-3.61% -12.63%
90% offered a hourly rate of more than £10.00 £8.50 £10.95
10% offered a hourly rate of more than £13.00 £17.05 £83.90
UK excluding London average hourly rate £12.00 £12.25 £12.00
% change year-on-year
-2.04% +2.08%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8034 8717 7813
As % of all contract IT jobs located in the South East 93.91% 93.76% 93.33%
Number of daily rates quoted 4854 4667 4070
Average daily rate £385 £375 £370
Average daily rate % change year-on-year
+2.66% +1.35%
90% offered a daily rate of more than £239 £225 £220
10% offered a daily rate of more than £525 £518 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 411 421 454
Average hourly rate £17.50 £17.00 £16.50
Average hourly rate % change year-on-year
+2.94% +3.03%
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £55.28 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the South East region.

Help Desk Support Daily Rate Trend in the South East

Help Desk Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the South East region.

Help Desk Support Hourly Rate Trend in the South East

Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -5 8 £110 -27.86%
Buckinghamshire +9 4 £145 -3.33%
Oxfordshire -1 3 £130 -54.78% 3
Kent -14 2 - - 2
Berkshire +2 1 - - 2
Hampshire -8 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 5 February 2016, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 23 (46.00%) Windows
2 18 (36.00%) Active Directory
3 14 (28.00%) MS Office
4 12 (24.00%) Windows XP
5 11 (22.00%) ITIL
5 11 (22.00%) Microsoft
6 9 (18.00%) Security Cleared
6 9 (18.00%) Windows 8
7 8 (16.00%) Service Delivery
8 7 (14.00%) Ticket Management
9 6 (12.00%) Time Management
10 5 (10.00%) MS Excel
10 5 (10.00%) Problem Management
11 4 (8.00%) Windows 7
11 4 (8.00%) Exchange Server 2010
11 4 (8.00%) ITIL V3
11 4 (8.00%) Office 365
11 4 (8.00%) Incident Management
11 4 (8.00%) Finance
11 4 (8.00%) MS Exchange
12 3 (6.00%) VoIP
12 3 (6.00%) Remedy
12 3 (6.00%) Blackberry
12 3 (6.00%) VPN
12 3 (6.00%) Cisco
12 3 (6.00%) Information Security
12 3 (6.00%) Statistics
12 3 (6.00%) Mobile Computing
12 3 (6.00%) SC Cleared
12 3 (6.00%) Windows Server

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 5 February 2016, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.00%) Exchange Server 2010
1 4 (8.00%) MS Exchange
2 2 (4.00%) Exchange Server 2003
2 2 (4.00%) Exchange Server 2007
3 1 (2.00%) IBM Notes
3 1 (2.00%) SharePoint
Applications
1 14 (28.00%) MS Office
2 5 (10.00%) MS Excel
Cloud Services
1 4 (8.00%) Office 365
2 2 (4.00%) Google Apps
Communications & Networking
1 3 (6.00%) VoIP
1 3 (6.00%) VPN
2 2 (4.00%) Internet
2 2 (4.00%) LAN
2 2 (4.00%) WAN
3 1 (2.00%) Asterisk PBX
3 1 (2.00%) DNS
3 1 (2.00%) PBX
3 1 (2.00%) Remote Desktop
General
1 4 (8.00%) Finance
2 1 (2.00%) Telecoms
Miscellaneous
1 3 (6.00%) Blackberry
1 3 (6.00%) Mobile Computing
1 3 (6.00%) Statistics
2 2 (4.00%) NHS
2 2 (4.00%) Smartphone
3 1 (2.00%) Driving Licence
3 1 (2.00%) Video Conferencing
Operating Systems
1 23 (46.00%) Windows
2 12 (24.00%) Windows XP
3 9 (18.00%) Windows 8
4 4 (8.00%) Windows 7
5 3 (6.00%) Windows Server
6 2 (4.00%) Linux
6 2 (4.00%) Windows Vista
7 1 (2.00%) Apple iOS
7 1 (2.00%) Unix
7 1 (2.00%) Windows 10
7 1 (2.00%) Windows Server 2008
7 1 (2.00%) Windows Server 2012
Processes & Methodologies
1 11 (22.00%) ITIL
2 8 (16.00%) Service Delivery
3 7 (14.00%) Ticket Management
4 6 (12.00%) Time Management
5 5 (10.00%) Problem Management
6 4 (8.00%) Incident Management
6 4 (8.00%) ITIL V3
7 3 (6.00%) Information Security
8 2 (4.00%) Asset Management
8 2 (4.00%) Continuous Improvement
8 2 (4.00%) Data Protection
8 2 (4.00%) ITSM
8 2 (4.00%) People Management
8 2 (4.00%) Resource Management
8 2 (4.00%) Service Management
8 2 (4.00%) Software License Management
Programming Languages
1 2 (4.00%) SQL
Qualifications
1 9 (18.00%) Security Cleared
2 3 (6.00%) SC Cleared
3 2 (4.00%) CCNA
3 2 (4.00%) Cisco Certification
3 2 (4.00%) DV Cleared
3 2 (4.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (4.00%) SLA
System Software
1 18 (36.00%) Active Directory
2 1 (2.00%) Samba
Systems Management
1 2 (4.00%) OVSD
2 1 (2.00%) Cisco CUCM
2 1 (2.00%) Norton AntiVirus
Vendors
1 11 (22.00%) Microsoft
2 3 (6.00%) Cisco
2 3 (6.00%) Remedy
3 2 (4.00%) Citrix
3 2 (4.00%) Google
3 2 (4.00%) HP
3 2 (4.00%) Oracle
4 1 (2.00%) Fujitsu
4 1 (2.00%) Lotus
Kent
Volt
Posted: 2 days ago