The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 187 212 198
Rank change year-on-year
+25 -14
Contract jobs requiring a Help Desk Support 59 23 54
As % of all contract IT jobs located in the South East 0.60% 0.27% 0.51%
As % of the Job Titles category 0.65% 0.29% 0.55%
Number of daily rates quoted 15 3 18
Average daily rate £125 £110 £138
Average daily rate % change year-on-year
+13.63% -20.00%
UK excluding London average daily rate £125 £100 £138
% change year-on-year
+25.00% -27.27%
Number of hourly rates quoted 26 11 24
Average hourly rate £12.25 £14.00 £12.25
Average hourly rate % change year-on-year
-12.50% +14.28%
90% offered a hourly rate of more than £9.13 £11.00 £11.24
10% offered a hourly rate of more than £16.18 £14.63 £15.00
UK excluding London average hourly rate £12.00 £11.00 £11.50
% change year-on-year
+9.09% -4.34%
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9082 7833 9779
As % of all contract IT jobs located in the South East 91.84% 92.21% 92.39%
Number of daily rates quoted 5002 3901 4422
Average daily rate £350 £350 £350
90% offered a daily rate of more than £215 £220 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 483 611 700
Average hourly rate £17.13 £18.50 £19.00
Average hourly rate % change year-on-year
-7.43% -2.63%
90% offered a hourly rate of more than £11.50 £11.50 £11.65
10% offered a hourly rate of more than £50.00 £39.70 £41.67
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the South East region.

Help Desk Support Daily Rate Trend in the South East

Help Desk Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the South East region over the 3 months to 16 April 2014.

Help Desk Support Daily Rate Histogram in the South East

Help Desk Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the South East region.

Help Desk Support Hourly Rate Trend in the South East

Help Desk Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the South East region over the 3 months to 16 April 2014.

Help Desk Support Hourly Rate Histogram in the South East

Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Buckinghamshire -8 17 £125 - 3
Surrey -5 13 £123 +2.08% 2
Berkshire -2 10 £145 - 2
Hampshire +2 9 £125 +61.29% 2
East Sussex - 4 - -
West Sussex +6 2 £600 -
Oxfordshire 0 2 - -
Middlesex - 1 - -
Kent - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 16 April 2014, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 54 (58.06%) Windows
2 40 (43.01%) Active Directory
3 36 (38.71%) Windows XP
4 34 (36.56%) Microsoft
5 30 (32.26%) MS Office
6 25 (26.88%) MS Excel
6 25 (26.88%) Windows 7
7 21 (22.58%) ITIL
8 11 (11.83%) Citrix
9 10 (10.75%) Windows Server 2008
10 9 (9.68%) VPN
11 8 (8.60%) SC Cleared
11 8 (8.60%) Security Cleared
12 7 (7.53%) TCP/IP
12 7 (7.53%) SLA
12 7 (7.53%) MS Exchange
12 7 (7.53%) Remedy
13 6 (6.45%) Windows 2000
13 6 (6.45%) Exchange Server 2010
14 5 (5.38%) ITSM
14 5 (5.38%) Finance
14 5 (5.38%) Microsoft Certification
14 5 (5.38%) Blackberry
15 4 (4.30%) Blackberry Enterprise Server
15 4 (4.30%) EPoS
15 4 (4.30%) EFT
15 4 (4.30%) HP
15 4 (4.30%) ADSL
15 4 (4.30%) Telecoms
15 4 (4.30%) Retail

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 16 April 2014, IT contractor jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (7.53%) MS Exchange
2 6 (6.45%) Exchange Server 2010
3 4 (4.30%) Blackberry Enterprise Server
4 3 (3.23%) IBM Notes
5 2 (2.15%) SharePoint
6 1 (1.08%) Lync
Applications
1 30 (32.26%) MS Office
2 25 (26.88%) MS Excel
3 2 (2.15%) MS PowerPoint
Business Applications
1 2 (2.15%) Remedy ITSM
2 1 (1.08%) SAP HR
2 1 (1.08%) SAP Payroll
Cloud Services
1 3 (3.23%) Office 365
Communications & Networking
1 9 (9.68%) VPN
2 7 (7.53%) TCP/IP
3 4 (4.30%) ADSL
4 3 (3.23%) LAN
4 3 (3.23%) DNS
4 3 (3.23%) Internet
4 3 (3.23%) DHCP
5 1 (1.08%) FTP
5 1 (1.08%) 3G
5 1 (1.08%) Firewall
5 1 (1.08%) Wi-Fi
5 1 (1.08%) WAN
5 1 (1.08%) Broadband
5 1 (1.08%) GSM
General
1 5 (5.38%) Finance
2 4 (4.30%) Telecoms
2 4 (4.30%) Retail
3 1 (1.08%) Multimedia
3 1 (1.08%) Local Government
3 1 (1.08%) French Language
3 1 (1.08%) German Language
3 1 (1.08%) Spanish Language
3 1 (1.08%) Automotive
3 1 (1.08%) Legal
Miscellaneous
1 5 (5.38%) Blackberry
2 4 (4.30%) EPoS
2 4 (4.30%) EFT
3 2 (2.15%) Video Conferencing
4 1 (1.08%) Streaming Video
4 1 (1.08%) Replication
4 1 (1.08%) Data Protection Act
4 1 (1.08%) Computer Science
Operating Systems
1 54 (58.06%) Windows
2 36 (38.71%) Windows XP
3 25 (26.88%) Windows 7
4 10 (10.75%) Windows Server 2008
5 6 (6.45%) Windows 2000
6 3 (3.23%) Windows Vista
7 2 (2.15%) Windows Server 2003
7 2 (2.15%) Windows NT
8 1 (1.08%) Mac OS X
8 1 (1.08%) Windows Mobile
8 1 (1.08%) Android
8 1 (1.08%) Windows 2000 Server
Processes & Methodologies
1 21 (22.58%) ITIL
2 5 (5.38%) ITSM
3 4 (4.30%) Fault Management
3 4 (4.30%) Data Entry
4 3 (3.23%) Problem Management
5 1 (1.08%) Release Management
5 1 (1.08%) Data Protection
5 1 (1.08%) ITIL V3
5 1 (1.08%) ITIL V2
5 1 (1.08%) Capacity Management
5 1 (1.08%) Software Deployment
5 1 (1.08%) Service Desk Management
5 1 (1.08%) Migration
5 1 (1.08%) Content Management
5 1 (1.08%) Document Management
5 1 (1.08%) CRM
5 1 (1.08%) CAD
5 1 (1.08%) Service Management
5 1 (1.08%) Change Management
Qualifications
1 8 (8.60%) SC Cleared
1 8 (8.60%) Security Cleared
2 5 (5.38%) Microsoft Certification
3 4 (4.30%) Degree
3 4 (4.30%) DV Cleared
4 3 (3.23%) MCP
4 3 (3.23%) MCSE
4 3 (3.23%) ITIL Certification
5 1 (1.08%) MCDST
5 1 (1.08%) CNA
5 1 (1.08%) Novell Certification
5 1 (1.08%) RHCE
Quality Assurance & Compliance
1 7 (7.53%) SLA
System Software
1 40 (43.01%) Active Directory
2 2 (2.15%) VMware Infrastructure
Systems Management
1 1 (1.08%) Systems Management Server (SMS)
1 1 (1.08%) Norton AntiVirus
1 1 (1.08%) Backup Exec
Vendors
1 34 (36.56%) Microsoft
2 11 (11.83%) Citrix
3 7 (7.53%) Remedy
4 4 (4.30%) HP
5 3 (3.23%) Oracle
5 3 (3.23%) Lotus
5 3 (3.23%) VMware
5 3 (3.23%) Altiris
6 2 (2.15%) SAP
6 2 (2.15%) Dell
7 1 (1.08%) Cisco
7 1 (1.08%) Apple
7 1 (1.08%) CheckPoint
7 1 (1.08%) Symantec
7 1 (1.08%) Google
7 1 (1.08%) Iron Mountain
7 1 (1.08%) Novell
Hampshire
Nicoll Curtin
Rate: £9 - £11 per hour
Posted: 9 days ago
Wokingham
Premier Group
Rate: £18000 - £23000 per annum
Posted: 20 days ago
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £140 per day direct - no agency margin.
Posted: 20 days ago