The statistics below represent IT contracts advertised across the South East region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 247 237 173
Rank change year-on-year
-10 -64
Contract jobs requiring a Help Desk Support 18 38 86
As % of all contract IT jobs located in the South East 0.21% 0.39% 0.92%
As % of the Job Titles category 0.22% 0.41% 0.98%
Number of daily rates quoted 7 12 34
Median daily rate £260 £154 £119
Median daily rate % change year-on-year
+68.83% +29.68%
UK excluding London median daily rate £175 £155 £115
% change year-on-year
+12.90% +34.78%
Number of hourly rates quoted 2 21 37
Median hourly rate £18.08 £15.50 £14.00
Median hourly rate % change year-on-year
+16.61% +10.71%
90% offered a hourly rate of more than £13.22 £10.50 £10.30
10% offered a hourly rate of more than £22.94 £21.55 £17.00
UK excluding London median hourly rate £12.38 £12.50 £12.50
% change year-on-year
-1.00% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8085 9312 8791
As % of all contract IT jobs located in the South East 93.98% 94.99% 94.55%
Number of daily rates quoted 4891 5575 4868
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £203
10% offered a daily rate of more than £525 £500 £495
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 359 439 429
Median hourly rate £21.50 £17.00 £16.50
Median hourly rate % change year-on-year
+26.47% +3.03%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £48.00 £40.00 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Help Desk Support
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the South East region.

Help Desk Support Daily Rate Trend in the South East

Help Desk Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the South East region over the 3 months to 27 August 2016.

Help Desk Support Daily Rate Histogram in the South East

Help Desk Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the South East region.

Help Desk Support Hourly Rate Trend in the South East

Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +4 6 £205 +28.12% 3
Buckinghamshire +15 5 - -
Hampshire +7 5 £175 +66.66% 3
Kent +6 2 £260 +205.88%
Oxfordshire -3 2 £200 - 2
West Sussex -7 2 £260 +38.66% 2
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 27 August 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Help Desk Support in the job title.

1 31 (53.45%) Windows
2 20 (34.48%) Active Directory
3 19 (32.76%) Microsoft
4 17 (29.31%) MS Office
5 13 (22.41%) Windows 7
6 12 (20.69%) ITIL
7 11 (18.97%) Windows XP
8 10 (17.24%) Internet
9 9 (15.52%) MS Excel
9 9 (15.52%) TCP/IP
9 9 (15.52%) Incident Management
10 7 (12.07%) WAN
10 7 (12.07%) LAN
10 7 (12.07%) Finance
11 6 (10.34%) Service Management
11 6 (10.34%) Service Delivery
11 6 (10.34%) Blackberry
11 6 (10.34%) Cisco
12 5 (8.62%) IBM Notes
12 5 (8.62%) Lotus
12 5 (8.62%) Asset Management
12 5 (8.62%) Windows Server
12 5 (8.62%) Windows Server 2008
13 4 (6.90%) BMC Marimba
13 4 (6.90%) Mandarin Language
13 4 (6.90%) Cantonese Language
13 4 (6.90%) SCCM
13 4 (6.90%) Retail
13 4 (6.90%) Windows 8
13 4 (6.90%) BMC

Help Desk Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.62%) IBM Notes
2 4 (6.90%) Blackberry Enterprise Server
2 4 (6.90%) MS Exchange
3 3 (5.17%) Exchange Server 2003
3 3 (5.17%) SharePoint
3 3 (5.17%) SharePoint 2010
3 3 (5.17%) Skype for Business
Applications
1 17 (29.31%) MS Office
2 9 (15.52%) MS Excel
3 4 (6.90%) Acrobat
4 1 (1.72%) MS Visio
Cloud Services
1 3 (5.17%) Office 365
Communications & Networking
1 10 (17.24%) Internet
2 9 (15.52%) TCP/IP
3 7 (12.07%) LAN
3 7 (12.07%) WAN
4 4 (6.90%) VPN
5 3 (5.17%) Ethernet
6 1 (1.72%) ADSL
6 1 (1.72%) DHCP
6 1 (1.72%) DNS
6 1 (1.72%) ISDN
6 1 (1.72%) PSTN
6 1 (1.72%) SAN
General
1 7 (12.07%) Finance
2 4 (6.90%) Cantonese Language
2 4 (6.90%) Mandarin Language
2 4 (6.90%) Retail
3 3 (5.17%) Telecoms
4 1 (1.72%) Advertising
4 1 (1.72%) Games
Miscellaneous
1 6 (10.34%) Blackberry
2 3 (5.17%) Driving Licence
3 2 (3.45%) Data Centre
3 2 (3.45%) Enterprise Software
3 2 (3.45%) Smartphone
4 1 (1.72%) Clustering
Operating Systems
1 31 (53.45%) Windows
2 13 (22.41%) Windows 7
3 11 (18.97%) Windows XP
4 5 (8.62%) Windows Server
4 5 (8.62%) Windows Server 2008
5 4 (6.90%) Windows 2000
5 4 (6.90%) Windows 8
6 3 (5.17%) Android
6 3 (5.17%) Windows NT
7 1 (1.72%) Unix
7 1 (1.72%) Windows 10
7 1 (1.72%) Windows Server 2012
7 1 (1.72%) Windows Vista
Processes & Methodologies
1 12 (20.69%) ITIL
2 9 (15.52%) Incident Management
3 6 (10.34%) Service Delivery
3 6 (10.34%) Service Management
4 5 (8.62%) Asset Management
5 4 (6.90%) Change Management
6 3 (5.17%) ITSM
6 3 (5.17%) Software Licensing
7 2 (3.45%) BCP
7 2 (3.45%) CRM
7 2 (3.45%) Software Deployment
8 1 (1.72%) Email Filtering
8 1 (1.72%) High Availability
8 1 (1.72%) Kalman Filter
8 1 (1.72%) Load Balancing
8 1 (1.72%) Logistics
8 1 (1.72%) Mentoring
8 1 (1.72%) Security Patching
8 1 (1.72%) Storage Virtualisation
8 1 (1.72%) Time Management
Programming Languages
1 1 (1.72%) PowerShell
Qualifications
1 4 (6.90%) CCNA
1 4 (6.90%) Cisco Certification
2 3 (5.17%) Degree
3 1 (1.72%) ITIL Certification
3 1 (1.72%) SC Cleared
3 1 (1.72%) Security Cleared
Quality Assurance & Compliance
1 2 (3.45%) SLA
System Software
1 20 (34.48%) Active Directory
2 3 (5.17%) Terminal Services
3 1 (1.72%) VMware Infrastructure
Systems Management
1 4 (6.90%) BMC Marimba
1 4 (6.90%) DameWare
1 4 (6.90%) SCCM
2 3 (5.17%) Symantec Endpoint Protection
Vendors
1 19 (32.76%) Microsoft
2 6 (10.34%) Cisco
3 5 (8.62%) Lotus
4 4 (6.90%) Adobe
4 4 (6.90%) BMC
4 4 (6.90%) Citrix
4 4 (6.90%) PeopleSoft
4 4 (6.90%) SAP
5 3 (5.17%) Apple
5 3 (5.17%) HP
5 3 (5.17%) ServiceNow
5 3 (5.17%) Symantec
5 3 (5.17%) ThinPrint
6 1 (1.72%) Computacenter
6 1 (1.72%) Juniper
6 1 (1.72%) Meraki
6 1 (1.72%) Salesforce.com
6 1 (1.72%) Veeam
6 1 (1.72%) Veritas
6 1 (1.72%) VMware