The table below looks at the statistics for Service Management skills in IT contracts advertised for the Taunton region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 21 10 8
Rank change year-on-year
-11 -2
Contract jobs citing Service Management 12 9 14
As % of all contract IT jobs located in Taunton 7.36% 16.07% 26.42%
As % of the Processes & Methodologies category 9.16% 21.95% 36.84%
Number of daily rates quoted 10 1 1
Average daily rate
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£375 £313 £190
Average daily rate % change year-on-year
+20.00% +64.47%
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
Somerset

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Taunton region.

Processes & Methodologies Category
Taunton
Contract IT job ads with a match in the
Processes & Methodologies category
131 41 38
As % of all contract IT jobs located in Taunton 80.37% 73.21% 71.70%
Number of daily rates quoted 110 25 10
Average daily rate £420 £325 £385
Average daily rate % change year-on-year
+29.23% -15.58%
90% offered a daily rate of more than £315 £238 £300
10% offered a daily rate of more than £500 £407 £400
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 0 1 0
Average hourly rate - £19.30 -
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Service Management
Jobs Demand Trend in Taunton

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Taunton region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Taunton

Service Management
Daily Rate Trend in Taunton

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Taunton region.

Service Management Daily Rate Trend in Taunton

Service Management
Hourly Rate Trend in Taunton

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Taunton region.

Service Management Hourly Rate Trend in Taunton

Service Management
Top 30 Related IT Skills in Taunton

For the 6 months to 29 August 2014, IT contractor jobs across the Taunton region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 28 (73.68%) ITIL
2 24 (63.16%) Security Cleared
3 22 (57.89%) ITIL Foundation Certificate
3 22 (57.89%) SC Cleared
4 21 (55.26%) Windows
4 21 (55.26%) Microsoft
5 18 (47.37%) SLA
6 17 (44.74%) Windows 7
6 17 (44.74%) User Acceptance Testing
7 15 (39.47%) Microsoft Certification
7 15 (39.47%) MCP
8 14 (36.84%) ITSM
8 14 (36.84%) VMware
8 14 (36.84%) VMware Infrastructure
9 13 (34.21%) assyst
9 13 (34.21%) Management Information System
9 13 (34.21%) Service Delivery
10 12 (31.58%) Back Office
11 11 (28.95%) Front Office
11 11 (28.95%) Statistics
11 11 (28.95%) Risk Analysis
11 11 (28.95%) Capacity Planning
12 10 (26.32%) Workflow
12 10 (26.32%) ISEB
13 8 (21.05%) ISTQB Foundation Certification
13 8 (21.05%) Software Testing
13 8 (21.05%) Test Management
13 8 (21.05%) ISTQB
14 7 (18.42%) Change Management
15 6 (15.79%) Citrix

Service Management
Top Related IT Skills in Taunton by Category

For the 6 months to 29 August 2014, IT contractor jobs across the Taunton region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.89%) MS Exchange
1 3 (7.89%) Blackberry Enterprise Server
1 3 (7.89%) Exchange Server 2003
1 3 (7.89%) Exchange Server 2010
Applications
1 6 (15.79%) MS Excel
2 3 (7.89%) MS Office
Business Applications
1 13 (34.21%) assyst
Communications & Networking
1 4 (10.53%) SAN
2 3 (7.89%) Internet
2 3 (7.89%) Nortel Meridian
Database & Business Intelligence
1 3 (7.89%) SQL Server
Development Applications
1 6 (15.79%) Team Foundation Server
2 3 (7.89%) MSI
3 2 (5.26%) Selenium
4 1 (2.63%) SpecFlow
4 1 (2.63%) Visual Studio
General
1 12 (31.58%) Back Office
2 11 (28.95%) Front Office
3 3 (7.89%) Telecoms
4 1 (2.63%) Finance
Job Titles
1 10 (26.32%) Support Engineer
1 10 (26.32%) Service Manager
2 9 (23.68%) Network Support
3 8 (21.05%) Network Support Engineer
3 8 (21.05%) Network Engineer
4 7 (18.42%) Lead Network Engineer
5 6 (15.79%) Analyst
6 5 (13.16%) Test Analyst
6 5 (13.16%) Support Technician
7 4 (10.53%) Senior Test Analyst
7 4 (10.53%) Senior Analyst
8 3 (7.89%) Windows Support Engineer
8 3 (7.89%) Business Manager
8 3 (7.89%) Change Manager
8 3 (7.89%) Business Change Manager
8 3 (7.89%) Desktop Support
9 2 (5.26%) Tester
9 2 (5.26%) Transition Manager
9 2 (5.26%) IT Services Manager
9 2 (5.26%) Desktop Technician
Libraries, Frameworks & Software Standards
1 1 (2.63%) Gherkin
Miscellaneous
1 13 (34.21%) Management Information System
2 11 (28.95%) Statistics
3 3 (7.89%) Blackberry
3 3 (7.89%) Video Conferencing
4 1 (2.63%) CMDB
Operating Systems
1 21 (55.26%) Windows
2 17 (44.74%) Windows 7
3 4 (10.53%) Windows Server 2003
3 4 (10.53%) Windows Server 2008
4 3 (7.89%) Windows XP
4 3 (7.89%) UNIX
Processes & Methodologies
1 28 (73.68%) ITIL
2 17 (44.74%) User Acceptance Testing
3 14 (36.84%) ITSM
4 13 (34.21%) Service Delivery
5 11 (28.95%) Risk Analysis
5 11 (28.95%) Capacity Planning
6 10 (26.32%) Workflow
7 8 (21.05%) Software Testing
7 8 (21.05%) Test Management
8 7 (18.42%) Change Management
9 6 (15.79%) Test Scripting
10 5 (13.16%) Project Management
11 4 (10.53%) Test Strategy
12 3 (7.89%) Business Analysis
13 2 (5.26%) Time Management
13 2 (5.26%) ITIL V3
13 2 (5.26%) Stakeholder Engagement
13 2 (5.26%) Waterfall
13 2 (5.26%) Process Management
13 2 (5.26%) PRINCE2
Programming Languages
1 1 (2.63%) C
1 1 (2.63%) C#
1 1 (2.63%) SQL
Qualifications
1 24 (63.16%) Security Cleared
2 22 (57.89%) ITIL Foundation Certificate
2 22 (57.89%) SC Cleared
3 15 (39.47%) MCP
3 15 (39.47%) Microsoft Certification
4 10 (26.32%) ISEB
5 8 (21.05%) ISTQB
5 8 (21.05%) ISTQB Foundation Certification
6 3 (7.89%) MCITP
6 3 (7.89%) MCSE
7 2 (5.26%) ISEB Practitioner
7 2 (5.26%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 18 (47.37%) SLA
System Software
1 14 (36.84%) VMware Infrastructure
2 4 (10.53%) Microsoft Virtual Server
3 3 (7.89%) Active Directory
3 3 (7.89%) Microsoft App-V
Systems Management
1 3 (7.89%) SCCM
Vendors
1 21 (55.26%) Microsoft
2 14 (36.84%) VMware
3 6 (15.79%) Citrix
4 4 (10.53%) HP
5 3 (7.89%) Nortel
5 3 (7.89%) Oracle
5 3 (7.89%) SAP
5 3 (7.89%) Altiris
6 1 (2.63%) Sophos
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