The table below looks at the statistics for Service Management skills in IT contracts advertised for the Taunton region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 19 8 10
Rank change year-on-year
-11 +2
Contract jobs citing Service Management 12 8 12
As % of all contract IT jobs located in Taunton 8.76% 15.38% 20.69%
As % of the Processes & Methodologies category 10.71% 19.51% 28.57%
Number of daily rates quoted 10 1 1
Average daily rate
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£375 £313 £190
Average daily rate % change year-on-year
+20.00% +64.47%
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%
Service Management
Somerset

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Taunton region.

Processes & Methodologies Category
Taunton
Contract IT job ads with a match in the
Processes & Methodologies category
112 41 42
As % of all contract IT jobs located in Taunton 81.75% 78.85% 72.41%
Number of daily rates quoted 96 28 13
Average daily rate £400 £339 £385
Average daily rate % change year-on-year
+17.83% -11.83%
90% offered a daily rate of more than £315 £253 £298
10% offered a daily rate of more than £500 £400 £455
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 0 1 0
Average hourly rate - £19.30 -
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend in Taunton

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Taunton region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Taunton

Service Management
Daily Rate Trend in Taunton

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Taunton region.

Service Management Daily Rate Trend in Taunton

Service Management
Hourly Rate Trend in Taunton

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Taunton region.

Service Management Hourly Rate Trend in Taunton

Service Management
Top 30 Related IT Skills in Taunton

For the 6 months to 19 September 2014, IT contractor jobs across the Taunton region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 27 (72.97%) ITIL
2 24 (64.86%) Security Cleared
3 22 (59.46%) SC Cleared
4 21 (56.76%) ITIL Foundation Certificate
4 21 (56.76%) Windows
4 21 (56.76%) Microsoft
5 18 (48.65%) SLA
6 17 (45.95%) Windows 7
6 17 (45.95%) User Acceptance Testing
7 15 (40.54%) Microsoft Certification
7 15 (40.54%) MCP
8 14 (37.84%) VMware
8 14 (37.84%) VMware Infrastructure
9 13 (35.14%) assyst
9 13 (35.14%) ITSM
9 13 (35.14%) Management Information System
9 13 (35.14%) Service Delivery
10 12 (32.43%) Back Office
11 11 (29.73%) Front Office
11 11 (29.73%) Statistics
11 11 (29.73%) Risk Analysis
11 11 (29.73%) Capacity Planning
12 10 (27.03%) Workflow
13 9 (24.32%) ISEB
14 8 (21.62%) ISTQB Foundation Certification
14 8 (21.62%) Test Management
14 8 (21.62%) ISTQB
14 8 (21.62%) Software Testing
15 6 (16.22%) Team Foundation Server
15 6 (16.22%) Test Scripting

Service Management
Top Related IT Skills in Taunton by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Taunton region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (8.11%) Exchange Server 2010
1 3 (8.11%) Exchange Server 2003
1 3 (8.11%) Blackberry Enterprise Server
1 3 (8.11%) MS Exchange
Applications
1 6 (16.22%) MS Excel
2 3 (8.11%) MS Office
Business Applications
1 13 (35.14%) assyst
Communications & Networking
1 4 (10.81%) SAN
2 3 (8.11%) Nortel Meridian
2 3 (8.11%) Internet
Database & Business Intelligence
1 3 (8.11%) SQL Server
Development Applications
1 6 (16.22%) Team Foundation Server
2 3 (8.11%) MSI
3 2 (5.41%) Selenium
4 1 (2.70%) SpecFlow
4 1 (2.70%) Visual Studio
General
1 12 (32.43%) Back Office
2 11 (29.73%) Front Office
3 3 (8.11%) Telecoms
4 1 (2.70%) Finance
Job Titles
1 10 (27.03%) Support Engineer
2 9 (24.32%) Network Support
2 9 (24.32%) Service Manager
3 8 (21.62%) Network Support Engineer
3 8 (21.62%) Network Engineer
4 7 (18.92%) Lead Network Engineer
5 6 (16.22%) Analyst
6 5 (13.51%) Test Analyst
6 5 (13.51%) Support Technician
7 4 (10.81%) Senior Analyst
7 4 (10.81%) Senior Test Analyst
8 3 (8.11%) Windows Support Engineer
8 3 (8.11%) Business Manager
8 3 (8.11%) Desktop Support
8 3 (8.11%) Change Manager
8 3 (8.11%) Business Change Manager
9 2 (5.41%) Desktop Support Technician
9 2 (5.41%) Tester
9 2 (5.41%) IT Services Manager
9 2 (5.41%) Desktop Technician
Libraries, Frameworks & Software Standards
1 1 (2.70%) Gherkin
Miscellaneous
1 13 (35.14%) Management Information System
2 11 (29.73%) Statistics
3 3 (8.11%) Video Conferencing
3 3 (8.11%) Blackberry
4 1 (2.70%) Analytical Skills
4 1 (2.70%) CMDB
Operating Systems
1 21 (56.76%) Windows
2 17 (45.95%) Windows 7
3 4 (10.81%) Windows Server 2003
3 4 (10.81%) Windows Server 2008
4 3 (8.11%) Windows XP
4 3 (8.11%) UNIX
Processes & Methodologies
1 27 (72.97%) ITIL
2 17 (45.95%) User Acceptance Testing
3 13 (35.14%) ITSM
3 13 (35.14%) Service Delivery
4 11 (29.73%) Risk Analysis
4 11 (29.73%) Capacity Planning
5 10 (27.03%) Workflow
6 8 (21.62%) Test Management
6 8 (21.62%) Software Testing
7 6 (16.22%) Test Scripting
7 6 (16.22%) Change Management
8 4 (10.81%) Project Management
8 4 (10.81%) Test Strategy
9 3 (8.11%) Agile Software Development
9 3 (8.11%) Business Analysis
10 2 (5.41%) Requirements Analysis
10 2 (5.41%) Incident Management
10 2 (5.41%) Time Management
10 2 (5.41%) Integration Testing
10 2 (5.41%) Stakeholder Engagement
Programming Languages
1 1 (2.70%) C
1 1 (2.70%) C#
1 1 (2.70%) SQL
Qualifications
1 24 (64.86%) Security Cleared
2 22 (59.46%) SC Cleared
3 21 (56.76%) ITIL Foundation Certificate
4 15 (40.54%) Microsoft Certification
4 15 (40.54%) MCP
5 9 (24.32%) ISEB
6 8 (21.62%) ISTQB Foundation Certification
6 8 (21.62%) ISTQB
7 3 (8.11%) MCITP
7 3 (8.11%) MCSE
8 1 (2.70%) PRINCE2 Practitioner
8 1 (2.70%) ISEB Practitioner
Quality Assurance & Compliance
1 18 (48.65%) SLA
System Software
1 14 (37.84%) VMware Infrastructure
2 4 (10.81%) Microsoft Virtual Server
3 3 (8.11%) Active Directory
3 3 (8.11%) Microsoft App-V
Systems Management
1 3 (8.11%) SCCM
Vendors
1 21 (56.76%) Microsoft
2 14 (37.84%) VMware
3 6 (16.22%) Citrix
4 4 (10.81%) HP
5 3 (8.11%) Altiris
5 3 (8.11%) Nortel
5 3 (8.11%) SAP
5 3 (8.11%) Oracle
6 1 (2.70%) Sophos