The table below looks at the statistics for Service Management skills in IT contracts advertised for the Somerset region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 36 31 28
Rank change year-on-year
-5 -3
Contract jobs citing Service Management 11 7 12
As % of all contract IT jobs located in Somerset 3.29% 3.45% 5.63%
As % of the Processes & Methodologies category 4.15% 4.49% 8.82%
Number of daily rates quoted 9 4 1
Average daily rate
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of your Daily Rate
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£375 £271 £450
Average daily rate % change year-on-year
+38.41% -39.79%
UK excluding London average daily rate £350 £358 £360
% change year-on-year
-2.09% -0.69%
Number of hourly rates quoted 1 0 0
Average hourly rate £36.40 - -
UK excluding London average hourly rate £15.00 £13.75 £15.25
% change year-on-year
+9.09% -9.83%
Service Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Somerset region.

Processes & Methodologies Category
Somerset
Contract IT job ads with a match in the
Processes & Methodologies category
265 156 136
As % of all contract IT jobs located in Somerset 79.34% 76.85% 63.85%
Number of daily rates quoted 209 113 77
Average daily rate £330 £360 £330
Average daily rate % change year-on-year
-8.39% +9.16%
90% offered a daily rate of more than £288 £264 £225
10% offered a daily rate of more than £451 £401 £486
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 9 3 3
Average hourly rate £35.31 £31.90 £37.50
Average hourly rate % change year-on-year
+10.69% -14.93%
90% offered a hourly rate of more than £17.91 £21.06 £22.45
10% offered a hourly rate of more than £36.40 £31.90 £42.50
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

Service Management
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Somerset region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Somerset

Service Management
Daily Rate Trend in Somerset

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Somerset region.

Service Management Daily Rate Trend in Somerset

Service Management
Hourly Rate Trend in Somerset

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Somerset region.

Service Management Hourly Rate Trend in Somerset

Service Management
Contract Job Locations in Somerset

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Somerset region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Taunton -5 8 £375 +20.00% 2
Bath - - - -
Service Management
South West

Service Management
Top 30 Related IT Skills in Somerset

For the 6 months to 24 October 2014, IT contractor jobs across the Somerset region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 16 (72.73%) Security Cleared
2 15 (68.18%) SC Cleared
3 13 (59.09%) ITIL
4 10 (45.45%) assyst
5 9 (40.91%) SLA
6 7 (31.82%) ISEB
6 7 (31.82%) ITIL Foundation Certificate
7 6 (27.27%) Windows
8 5 (22.73%) SAN
8 5 (22.73%) Windows Server 2003
8 5 (22.73%) ITSM
8 5 (22.73%) HP
8 5 (22.73%) Microsoft Virtual Server
8 5 (22.73%) Windows Server 2008
9 4 (18.18%) User Acceptance Testing
9 4 (18.18%) Test Management
9 4 (18.18%) ISTQB Foundation Certification
9 4 (18.18%) Change Management
9 4 (18.18%) Software Testing
9 4 (18.18%) ISTQB
9 4 (18.18%) Microsoft
9 4 (18.18%) Oracle
10 3 (13.64%) SQL Server
10 3 (13.64%) MCP
10 3 (13.64%) PRINCE2
10 3 (13.64%) UNIX
10 3 (13.64%) MS Exchange
10 3 (13.64%) MCSE
10 3 (13.64%) Citrix
10 3 (13.64%) Microsoft Certification

Service Management
Top Related IT Skills in Somerset by Category

For the 6 months to 24 October 2014, IT contractor jobs across the Somerset region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.64%) MS Exchange
1 3 (13.64%) Exchange Server 2003
1 3 (13.64%) Exchange Server 2010
Applications
1 2 (9.09%) MS Excel
Business Applications
1 10 (45.45%) assyst
Communications & Networking
1 5 (22.73%) SAN
2 1 (4.55%) Firewall
Database & Business Intelligence
1 3 (13.64%) SQL Server
2 1 (4.55%) Oracle Reports
2 1 (4.55%) Oracle Database
Development Applications
1 3 (13.64%) Team Foundation Server
2 2 (9.09%) Selenium
3 1 (4.55%) Visual Studio
3 1 (4.55%) SpecFlow
General
1 3 (13.64%) Back Office
2 1 (4.55%) Finance
2 1 (4.55%) Front Office
Job Titles
1 11 (50.00%) Service Manager
2 4 (18.18%) Support Technician
3 3 (13.64%) Analyst
3 3 (13.64%) Test Analyst
3 3 (13.64%) Transition Manager
3 3 (13.64%) Service Transition Manager
4 2 (9.09%) Senior Technician
4 2 (9.09%) Senior Analyst
4 2 (9.09%) IT Services Manager
4 2 (9.09%) Senior Test Analyst
5 1 (4.55%) Service Desk Manager
5 1 (4.55%) Contracts Manager
5 1 (4.55%) Environment Manager
5 1 (4.55%) Back Office Engineer
5 1 (4.55%) Test Environment Manager
5 1 (4.55%) 3rd Line Support Technician
5 1 (4.55%) Tester
5 1 (4.55%) Test Manager
5 1 (4.55%) Support Engineer
5 1 (4.55%) Applications Support
Libraries, Frameworks & Software Standards
1 1 (4.55%) Middleware
1 1 (4.55%) Gherkin
Miscellaneous
1 2 (9.09%) Statistics
2 1 (4.55%) Analytical Skills
2 1 (4.55%) EPoS
2 1 (4.55%) Management Information System
Operating Systems
1 6 (27.27%) Windows
2 5 (22.73%) Windows Server 2003
2 5 (22.73%) Windows Server 2008
3 3 (13.64%) UNIX
Processes & Methodologies
1 13 (59.09%) ITIL
2 5 (22.73%) ITSM
3 4 (18.18%) Change Management
3 4 (18.18%) Software Testing
3 4 (18.18%) User Acceptance Testing
3 4 (18.18%) Test Management
4 3 (13.64%) Test Scripting
4 3 (13.64%) ITIL V3
4 3 (13.64%) Service Delivery
4 3 (13.64%) Problem Management
4 3 (13.64%) Incident Management
4 3 (13.64%) PRINCE2
5 2 (9.09%) Project Management
5 2 (9.09%) Risk Management
5 2 (9.09%) Stakeholder Management
5 2 (9.09%) Agile Software Development
5 2 (9.09%) Change Control
6 1 (4.55%) Test Strategy
6 1 (4.55%) Root Cause Analysis
6 1 (4.55%) Functional Testing
Programming Languages
1 1 (4.55%) C#
1 1 (4.55%) SQL
Qualifications
1 16 (72.73%) Security Cleared
2 15 (68.18%) SC Cleared
3 7 (31.82%) ITIL Foundation Certificate
3 7 (31.82%) ISEB
4 4 (18.18%) ISTQB
4 4 (18.18%) ISTQB Foundation Certification
5 3 (13.64%) PRINCE2 Practitioner
5 3 (13.64%) MCP
5 3 (13.64%) MCSE
5 3 (13.64%) Microsoft Certification
5 3 (13.64%) ISEB Practitioner
5 3 (13.64%) MCITP
Quality Assurance & Compliance
1 9 (40.91%) SLA
System Software
1 5 (22.73%) Microsoft Virtual Server
2 1 (4.55%) VMware Infrastructure
2 1 (4.55%) Active Directory
Systems Management
1 1 (4.55%) Norton AntiVirus
Vendors
1 5 (22.73%) HP
2 4 (18.18%) Oracle
2 4 (18.18%) Microsoft
3 3 (13.64%) Citrix
4 2 (9.09%) SAP
5 1 (4.55%) CommVault
5 1 (4.55%) Symantec
5 1 (4.55%) McAfee
5 1 (4.55%) VMware