The table below looks at the statistics for Service Management skills in IT contracts advertised for the Somerset region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 35 27 18
Rank change year-on-year
-8 -9
Contract jobs citing Service Management 15 11 17
As % of all contract IT jobs located in Somerset 4.45% 4.74% 9.24%
As % of the Processes & Methodologies category 5.38% 6.75% 13.28%
Number of daily rates quoted 13 3 2
Average daily rate
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£375 £313 £320
Average daily rate % change year-on-year
+20.00% -2.34%
90% offered a daily rate of more than £325 £203 £216
10% offered a daily rate of more than £400 £319 £424
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Somerset region.

Processes & Methodologies Category
Somerset
Contract IT job ads with a match in the
Processes & Methodologies category
279 163 128
As % of all contract IT jobs located in Somerset 82.79% 70.26% 69.57%
Number of daily rates quoted 208 116 66
Average daily rate £375 £325 £385
Average daily rate % change year-on-year
+15.38% -15.58%
90% offered a daily rate of more than £290 £263 £300
10% offered a daily rate of more than £520 £419 £450
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 11 1 1
Average hourly rate £35.00 £19.30 £25.00
Average hourly rate % change year-on-year
+81.34% -22.80%
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Somerset region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Somerset

Service Management
Daily Rate Trend in Somerset

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Somerset region.

Service Management Daily Rate Trend in Somerset

Service Management
Daily Rate Histogram in Somerset

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Somerset region over the 3 months to 28 August 2014.

Service Management Daily Rate Histogram in Somerset

Service Management
Hourly Rate Trend in Somerset

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Somerset region.

Service Management Hourly Rate Trend in Somerset

Service Management
Contract Job Locations in Somerset

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Somerset region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Taunton -11 12 £375 +20.00% 1
Yeovil - - - -
Bath - - - - 1
Frome - - - -
Service Management
South West

Service Management
Top 30 Related IT Skills in Somerset

For the 6 months to 28 August 2014, IT contractor jobs across the Somerset region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 34 (77.27%) ITIL
2 27 (61.36%) Security Cleared
2 27 (61.36%) ITIL Foundation Certificate
3 24 (54.55%) SC Cleared
4 23 (52.27%) Windows
4 23 (52.27%) Microsoft
5 20 (45.45%) ITSM
6 19 (43.18%) SLA
6 19 (43.18%) Windows 7
7 18 (40.91%) User Acceptance Testing
8 17 (38.64%) MCP
8 17 (38.64%) Microsoft Certification
9 16 (36.36%) VMware
9 16 (36.36%) VMware Infrastructure
10 14 (31.82%) Back Office
10 14 (31.82%) Management Information System
10 14 (31.82%) Service Delivery
11 13 (29.55%) Front Office
11 13 (29.55%) ISEB
11 13 (29.55%) assyst
11 13 (29.55%) Statistics
11 13 (29.55%) Capacity Planning
12 12 (27.27%) Risk Analysis
13 11 (25.00%) Workflow
14 8 (18.18%) Software Testing
14 8 (18.18%) ISTQB
14 8 (18.18%) Test Management
14 8 (18.18%) ISTQB Foundation Certification
15 7 (15.91%) Change Management
15 7 (15.91%) Project Management

Service Management
Top Related IT Skills in Somerset by Category

For the 6 months to 28 August 2014, IT contractor jobs across the Somerset region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.82%) MS Exchange
1 3 (6.82%) Blackberry Enterprise Server
1 3 (6.82%) Exchange Server 2003
1 3 (6.82%) Exchange Server 2010
Applications
1 6 (13.64%) MS Excel
2 3 (6.82%) MS Office
Business Applications
1 13 (29.55%) assyst
Communications & Networking
1 4 (9.09%) SAN
2 3 (6.82%) Internet
2 3 (6.82%) Nortel Meridian
Database & Business Intelligence
1 3 (6.82%) SQL Server
Development Applications
1 6 (13.64%) Team Foundation Server
2 3 (6.82%) MSI
3 2 (4.55%) Selenium
4 1 (2.27%) SpecFlow
4 1 (2.27%) Visual Studio
General
1 14 (31.82%) Back Office
2 13 (29.55%) Front Office
3 3 (6.82%) Telecoms
4 2 (4.55%) Finance
Job Titles
1 13 (29.55%) Service Manager
2 12 (27.27%) Support Engineer
3 9 (20.45%) Network Support
4 8 (18.18%) Network Engineer
4 8 (18.18%) Network Support Engineer
5 7 (15.91%) Lead Network Engineer
6 6 (13.64%) Analyst
7 5 (11.36%) Test Analyst
7 5 (11.36%) Windows Support Engineer
7 5 (11.36%) Transition Manager
7 5 (11.36%) Support Technician
7 5 (11.36%) Service Transition Manager
8 4 (9.09%) Senior Analyst
8 4 (9.09%) Senior Test Analyst
9 3 (6.82%) Change Manager
9 3 (6.82%) Business Change Manager
9 3 (6.82%) Desktop Support
9 3 (6.82%) Business Manager
10 2 (4.55%) Senior Technician
10 2 (4.55%) Tester
Libraries, Frameworks & Software Standards
1 1 (2.27%) Gherkin
Miscellaneous
1 14 (31.82%) Management Information System
2 13 (29.55%) Statistics
3 3 (6.82%) Blackberry
3 3 (6.82%) Video Conferencing
4 1 (2.27%) EPoS
4 1 (2.27%) CMDB
Operating Systems
1 23 (52.27%) Windows
2 19 (43.18%) Windows 7
3 4 (9.09%) Windows Server 2003
3 4 (9.09%) Windows Server 2008
4 3 (6.82%) Windows XP
4 3 (6.82%) UNIX
Processes & Methodologies
1 34 (77.27%) ITIL
2 20 (45.45%) ITSM
3 18 (40.91%) User Acceptance Testing
4 14 (31.82%) Service Delivery
5 13 (29.55%) Capacity Planning
6 12 (27.27%) Risk Analysis
7 11 (25.00%) Workflow
8 8 (18.18%) Software Testing
8 8 (18.18%) Test Management
9 7 (15.91%) Change Management
9 7 (15.91%) Project Management
10 6 (13.64%) Test Scripting
11 5 (11.36%) PRINCE2
12 4 (9.09%) Risk Management
12 4 (9.09%) Test Strategy
12 4 (9.09%) ITIL V3
13 3 (6.82%) Business Analysis
14 2 (4.55%) Time Management
14 2 (4.55%) Stakeholder Engagement
14 2 (4.55%) Waterfall
Programming Languages
1 1 (2.27%) C
1 1 (2.27%) C#
1 1 (2.27%) SQL
Qualifications
1 27 (61.36%) Security Cleared
1 27 (61.36%) ITIL Foundation Certificate
2 24 (54.55%) SC Cleared
3 17 (38.64%) MCP
3 17 (38.64%) Microsoft Certification
4 13 (29.55%) ISEB
5 8 (18.18%) ISTQB
5 8 (18.18%) ISTQB Foundation Certification
6 5 (11.36%) PRINCE2 Practitioner
6 5 (11.36%) ISEB Practitioner
7 3 (6.82%) MCITP
7 3 (6.82%) MCSE
Quality Assurance & Compliance
1 19 (43.18%) SLA
System Software
1 16 (36.36%) VMware Infrastructure
2 4 (9.09%) Microsoft Virtual Server
3 3 (6.82%) Active Directory
3 3 (6.82%) Microsoft App-V
Systems Management
1 3 (6.82%) SCCM
Vendors
1 23 (52.27%) Microsoft
2 16 (36.36%) VMware
3 6 (13.64%) Citrix
4 4 (9.09%) HP
5 3 (6.82%) Nortel
5 3 (6.82%) Oracle
5 3 (6.82%) SAP
5 3 (6.82%) Altiris
6 1 (2.27%) Sophos
Taunton
DP Connect
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