The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the Tyne and Wear region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Tyne and Wear region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 22 39 32
Rank change year-on-year
+17 -7
Contract jobs requiring a Service Desk Analyst 6 3 4
As % of all contract IT jobs located in Tyne and Wear 3.191% 0.896% 1.498%
As % of the Job Titles category 3.488% 0.968% 1.600%
Number of daily rates quoted 0 0 2
Average daily rate - - £160
UK excluding London average daily rate £113 £110 £115
% change year-on-year
+2.27% -4.34%
Number of hourly rates quoted 5 3 1
Average hourly rate £10.00 £12.00 £10.00
Average hourly rate % change year-on-year
-16.66% +20.00%
UK excluding London average hourly rate £12.25 £13.50 £12.00
% change year-on-year
-9.25% +12.50%
All Job Titles
Tyne and Wear
Contract IT job ads with a match in the
Job Titles category
172 310 250
As % of all contract IT jobs located in Tyne and Wear 91.49% 92.54% 93.63%
Number of daily rates quoted 66 159 118
Average daily rate £301 £350 £310
Average daily rate % change year-on-year
-14.14% +12.90%
90% offered a daily rate of more than £230 £225 £200
10% offered a daily rate of more than £513 £500 £450
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 18 27 16
Average hourly rate £10.63 £22.50 £15.63
Average hourly rate % change year-on-year
-52.77% +44.00%
90% offered a hourly rate of more than £10.00 £12.00 £10.00
10% offered a hourly rate of more than £18.25 £35.00 £21.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Service Desk Analyst
North East

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Tyne and Wear Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Tyne and Wear region.

Tyne and Wear Service Desk Analyst Daily Rate Trend

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Tyne and Wear region.

Tyne and Wear Service Desk Analyst Hourly Rate Trend

Service Desk Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Tyne and Wear region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Newcastle upon Tyne - 5 - -
Service Desk Analyst
North East

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 12 (80.00%) Microsoft
2 11 (73.33%) Windows
3 7 (46.67%) Active Directory
3 7 (46.67%) MS Office
4 6 (40.00%) ITIL
5 4 (26.67%) MS Exchange
5 4 (26.67%) HP
6 3 (20.00%) SLA
6 3 (20.00%) Service Management
6 3 (20.00%) Microsoft Certification
6 3 (20.00%) Windows Server 2003
7 2 (13.33%) A+ Certification
7 2 (13.33%) ITSM
7 2 (13.33%) Incident Management
7 2 (13.33%) Windows 7
7 2 (13.33%) MS Excel
7 2 (13.33%) Windows XP
7 2 (13.33%) MCP
8 1 (6.667%) COM
8 1 (6.667%) Broadband
8 1 (6.667%) LAN
8 1 (6.667%) HTTP
8 1 (6.667%) Cisco
8 1 (6.667%) Cisco Certification
8 1 (6.667%) CCNA
8 1 (6.667%) Cisco UCCX
8 1 (6.667%) Telecoms
8 1 (6.667%) Asset Management
8 1 (6.667%) Blackberry
8 1 (6.667%) Blackberry Enterprise Server

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the Tyne and Wear region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (6.667%) COM
Application Platforms
1 4 (26.67%) MS Exchange
2 1 (6.667%) Blackberry Enterprise Server
Applications
1 7 (46.67%) MS Office
2 2 (13.33%) MS Excel
Communications & Networking
1 1 (6.667%) Broadband
1 1 (6.667%) LAN
1 1 (6.667%) HTTP
1 1 (6.667%) Firewall
General
1 1 (6.667%) Telecoms
Miscellaneous
1 1 (6.667%) Blackberry
Operating Systems
1 11 (73.33%) Windows
2 3 (20.00%) Windows Server 2003
3 2 (13.33%) Windows 7
3 2 (13.33%) Windows XP
Processes & Methodologies
1 6 (40.00%) ITIL
2 3 (20.00%) Service Management
3 2 (13.33%) ITSM
3 2 (13.33%) Incident Management
4 1 (6.667%) Asset Management
Qualifications
1 3 (20.00%) Microsoft Certification
2 2 (13.33%) A+ Certification
2 2 (13.33%) MCP
3 1 (6.667%) Cisco Certification
3 1 (6.667%) CCNA
Quality Assurance & Compliance
1 3 (20.00%) SLA
System Software
1 7 (46.67%) Active Directory
Systems Management
1 1 (6.667%) Cisco UCCX
Vendors
1 12 (80.00%) Microsoft
2 4 (26.67%) HP
3 1 (6.667%) Cisco