The first table below looks at the demand for the Technical Support role in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wales region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 67 46 55
Rank change year-on-year
-21 +9
Contract jobs requiring a Technical Support 4 7 1
As % of all contract IT jobs located in Wales 0.52% 1.35% 0.16%
As % of the Job Titles category 0.54% 1.46% 0.17%
Number of daily rates quoted 2 3 1
Average daily rate
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£320 £275 £225
Average daily rate % change year-on-year
+16.36% +22.22%
UK excluding London average daily rate £225 £275 £225
% change year-on-year
-18.18% +22.22%
Number of hourly rates quoted 1 0 0
Average hourly rate £17.50 - -
UK excluding London average hourly rate £19.73 £14.75 £15.00
% change year-on-year
+33.77% -1.66%
Job Titles Category
Wales
Contract IT job ads with a match in the
Job Titles category
734 480 586
As % of all contract IT jobs located in Wales 95.70% 92.31% 92.58%
Number of daily rates quoted 475 282 305
Average daily rate £375 £310 £350
Average daily rate % change year-on-year
+20.96% -11.42%
90% offered a daily rate of more than £200 £175 £225
10% offered a daily rate of more than £500 £475 £498
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 28 33 31
Average hourly rate £13.25 £14.50 £14.50
Average hourly rate % change year-on-year
-8.62% -
90% offered a hourly rate of more than £10.00 £10.50 £11.50
10% offered a hourly rate of more than £30.25 £18.00 £25.00
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%
Technical Support
UK

Technical Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Wales

Technical Support
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Wales region.

Technical Support Daily Rate Trend in Wales

Technical Support
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the Wales region over the 3 months to 23 July 2014.

Technical Support Daily Rate Histogram in Wales

Technical Support
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Wales region.

Technical Support Hourly Rate Trend in Wales

Technical Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -22 4 £320 +21.90% 1
North Wales - - - - 1
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Wales

For the 6 months to 23 July 2014, IT contractor jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 5 (55.56%) Microsoft
2 4 (44.44%) TCP/IP
2 4 (44.44%) VMware
2 4 (44.44%) Exchange Server 2003
2 4 (44.44%) Security Cleared
2 4 (44.44%) Active Directory
2 4 (44.44%) Windows
2 4 (44.44%) MS Exchange
2 4 (44.44%) Exchange Server 2010
3 3 (33.33%) DV Cleared
3 3 (33.33%) ARCserve
3 3 (33.33%) Sophos
4 2 (22.22%) SC Cleared
4 2 (22.22%) JSON
4 2 (22.22%) Exchange Server 2007
4 2 (22.22%) Fat Client
4 2 (22.22%) VMware Certified Professional (VCP)
4 2 (22.22%) Exchange Server 2000
4 2 (22.22%) PowerShell
4 2 (22.22%) Windows Server 2008
4 2 (22.22%) Hyper-V
4 2 (22.22%) XenApp
4 2 (22.22%) Visualisation
4 2 (22.22%) vSphere
4 2 (22.22%) Clustering
4 2 (22.22%) NetBackup
4 2 (22.22%) Backup Exec
4 2 (22.22%) DNS
4 2 (22.22%) Disaster Recovery
4 2 (22.22%) Blackberry

Technical Support
Top Related IT Skills in Wales by Category

For the 6 months to 23 July 2014, IT contractor jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (44.44%) MS Exchange
1 4 (44.44%) Exchange Server 2003
1 4 (44.44%) Exchange Server 2010
2 2 (22.22%) Exchange Server 2013
2 2 (22.22%) Exchange Server 2007
2 2 (22.22%) Blackberry Enterprise Server
2 2 (22.22%) Exchange Server 2000
Applications
1 2 (22.22%) MS Office
2 1 (11.11%) MS Excel
Communications & Networking
1 4 (44.44%) TCP/IP
2 2 (22.22%) DNS
2 2 (22.22%) SAN
2 2 (22.22%) LAN
2 2 (22.22%) WAN
2 2 (22.22%) DHCP
Database & Business Intelligence
1 2 (22.22%) SQL Server
2 1 (11.11%) Crystal Reports
2 1 (11.11%) Cognos Impromptu
General
1 1 (11.11%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (22.22%) Web Services
1 2 (22.22%) XML
1 2 (22.22%) JSON
1 2 (22.22%) REST
Miscellaneous
1 2 (22.22%) Thin Client
1 2 (22.22%) Blackberry
1 2 (22.22%) Clustering
1 2 (22.22%) Fat Client
1 2 (22.22%) Visualisation
Operating Systems
1 4 (44.44%) Windows
2 2 (22.22%) Windows Server 2003
2 2 (22.22%) Windows Server 2008
2 2 (22.22%) Windows Server 2012
Processes & Methodologies
1 2 (22.22%) Disaster Recovery
2 1 (11.11%) ITIL
2 1 (11.11%) PRINCE2
Programming Languages
1 2 (22.22%) VBScript
1 2 (22.22%) PowerShell
Qualifications
1 4 (44.44%) Security Cleared
2 3 (33.33%) DV Cleared
3 2 (22.22%) MCP
3 2 (22.22%) VMware Certified Professional (VCP)
3 2 (22.22%) SC Cleared
System Software
1 4 (44.44%) Active Directory
2 2 (22.22%) Terminal Services
2 2 (22.22%) Hyper-V
2 2 (22.22%) XenApp
2 2 (22.22%) vSphere
Systems Management
1 3 (33.33%) ARCserve
2 2 (22.22%) Norton AntiVirus
2 2 (22.22%) NetBackup
2 2 (22.22%) Backup Exec
Vendors
1 5 (55.56%) Microsoft
2 4 (44.44%) VMware
3 3 (33.33%) Sophos
4 2 (22.22%) Intel
4 2 (22.22%) Citrix
4 2 (22.22%) Symantec
4 2 (22.22%) Remedy
4 2 (22.22%) McAfee
5 1 (11.11%) Cognos