The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Technical Support
Rank 525 497 420
Rank change year-on-year
-28 -77
Contract jobs requiring a Technical Support 119 147 209
As % of all contract IT jobs located in the UK 0.22% 0.26% 0.39%
As % of the Job Titles category 0.23% 0.27% 0.42%
Number of daily rates quoted 63 65 105
Median daily rate £300 £256 £225
Median daily rate % change year-on-year
+17.07% +13.88%
90% offered a daily rate of more than £127 £160 £127
10% offered a daily rate of more than £450 £450 £450
UK excluding London median daily rate £300 £270 £225
% change year-on-year
+11.11% +20.00%
Number of hourly rates quoted 13 26 48
Median hourly rate £19.23 £16.00 £19.00
Median hourly rate % change year-on-year
+20.18% -15.78%
90% offered a hourly rate of more than £13.90 £10.55 £11.00
10% offered a hourly rate of more than £27.40 £22.40 £32.50
UK excluding London median hourly rate £18.89 £16.00 £20.50
% change year-on-year
+18.04% -21.95%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51265 53978 50296
As % of all contract IT jobs located in the UK 94.73% 94.79% 94.69%
Number of daily rates quoted 33271 34120 30516
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £240 £225
10% offered a daily rate of more than £575 £572 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1545 2017 2055
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £10.94 £10.50
10% offered a hourly rate of more than £45.00 £42.46 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.20
% change year-on-year
+2.10% -0.24%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 23 July 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 23 July 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -64 101 £300 +20.00% 99
London -9 39 £285 +14.00% 20
South East -10 22 £298 +35.45% 29
North West -10 12 £388 +0.97% 13
Scotland +14 9 £200 - 3
Berkshire +2 9 £298 +75.29% 8
Manchester -10 7 £196 -25.23% 6
West Midlands -19 7 £300 - 5
East of England +15 6 £90 -68.69% 6
South West +1 6 £495 +130.23% 10
East Midlands -4 6 £325 +6.12% 3
Surrey -6 5 £435 +97.72% 8
Hertfordshire +11 4 £90 - 1
Nottinghamshire +2 4 £356 -1.72%
Edinburgh 0 4 - -
Nottingham -1 4 £356 -1.72%
Herefordshire - 4 £300 -
Oxfordshire +9 3 - - 6
Wiltshire -8 3 £540 +151.16% 2
Hereford - 3 £375 -
City of London +35 2 £92 -77.69% 7
Buckinghamshire +10 2 £175 - 3
Essex +9 2 - - 1
Reading +3 2 £281 +65.44% 6
Blackpool -3 2 £413 -
Lancashire -8 2 £413 - 1
Yorkshire -13 2 £125 -52.38% 9
West Yorkshire -14 2 £125 -52.38% 6
North East -42 2 £285 - 4
Tyne and Wear -46 2 £285 - 4

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 23 July 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 192 (61.34%) Windows
2 106 (33.87%) Active Directory
3 98 (31.31%) Microsoft
4 82 (26.20%) Windows Server
5 70 (22.36%) Linux
6 62 (19.81%) ITIL
7 57 (18.21%) Oracle
8 53 (16.93%) SQL
9 52 (16.61%) MS Excel
10 51 (16.29%) VMware
10 51 (16.29%) Windows 7
11 44 (14.06%) MS Office
12 42 (13.42%) Microsoft Certification
13 41 (13.10%) Windows Server 2012
14 37 (11.82%) Cisco
14 37 (11.82%) Finance
15 36 (11.50%) Unix
15 36 (11.50%) Windows Server 2008
16 35 (11.18%) Security Cleared
17 32 (10.22%) SQL Server
18 31 (9.90%) Citrix
18 31 (9.90%) VMware Infrastructure
19 29 (9.27%) MS Exchange
20 27 (8.63%) Office 365
20 27 (8.63%) Degree
21 26 (8.31%) TCP/IP
21 26 (8.31%) MCSE
22 24 (7.67%) DNS
22 24 (7.67%) Red Hat
22 24 (7.67%) PowerShell

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (9.27%) MS Exchange
2 23 (7.35%) SharePoint
3 13 (4.15%) Exchange Server 2010
4 10 (3.19%) IIS
5 9 (2.88%) Apache
6 7 (2.24%) Blackberry Enterprise Server
6 7 (2.24%) Exchange Server 2013
6 7 (2.24%) SAS
6 7 (2.24%) Skype for Business
7 6 (1.92%) SharePoint Server
7 6 (1.92%) WordPress
8 5 (1.60%) ArcGIS
8 5 (1.60%) Exchange Server 2003
8 5 (1.60%) WebSphere
9 4 (1.28%) SharePoint 2010
9 4 (1.28%) Tomcat
10 3 (0.96%) Apache Solr
10 3 (0.96%) Exchange Server 2007
11 2 (0.64%) Drupal
11 2 (0.64%) IBM Notes
Applications
1 52 (16.61%) MS Excel
2 44 (14.06%) MS Office
3 5 (1.60%) SPSS
4 4 (1.28%) MS PowerPoint
5 2 (0.64%) MS Visio
5 2 (0.64%) Spreadsheet
6 1 (0.32%) InfoPath
Business Applications
1 3 (0.96%) Dynamics CRM
1 3 (0.96%) Oracle EBS
2 2 (0.64%) Dynamics NAV
2 2 (0.64%) Hi Portfolio
3 1 (0.32%) BASE24
3 1 (0.32%) Eagle PACE
3 1 (0.32%) LatentZero
3 1 (0.32%) Markit EDM
3 1 (0.32%) Oracle Applications
3 1 (0.32%) Oracle EBS R12
3 1 (0.32%) Oracle Procure-to-Pay
3 1 (0.32%) SAP IS-U
3 1 (0.32%) SAP R/3
3 1 (0.32%) Summit
3 1 (0.32%) thinkFolio
Cloud Services
1 27 (8.63%) Office 365
2 14 (4.47%) Microsoft Azure
3 4 (1.28%) Amazon AWS
4 3 (0.96%) Amazon EC2
4 3 (0.96%) IaaS
5 2 (0.64%) AdSense
5 2 (0.64%) OneDrive
5 2 (0.64%) PaaS
5 2 (0.64%) Yammer
6 1 (0.32%) Azure Active Directory
6 1 (0.32%) Veeva
Communications & Networking
1 26 (8.31%) TCP/IP
2 24 (7.67%) DNS
3 21 (6.71%) Internet
3 21 (6.71%) WAN
4 18 (5.75%) LAN
5 15 (4.79%) DHCP
5 15 (4.79%) VPN
6 14 (4.47%) Intranet
6 14 (4.47%) LDAP
6 14 (4.47%) Wireless
7 11 (3.51%) Diameter Protocol
7 11 (3.51%) Firewall
7 11 (3.51%) GPRS
7 11 (3.51%) SAN
7 11 (3.51%) SS7
7 11 (3.51%) UMTS
7 11 (3.51%) WCDMA
8 10 (3.19%) Network Security
8 10 (3.19%) VoIP
9 9 (2.88%) Skype
Database & Business Intelligence
1 32 (10.22%) SQL Server
2 16 (5.11%) Oracle Database
3 8 (2.56%) SQL Server 2008
4 7 (2.24%) Hadoop
5 6 (1.92%) Big Data
5 6 (1.92%) Relational Database
5 6 (1.92%) SAS Enterprise Guide
6 5 (1.60%) GIS
7 4 (1.28%) DB2
7 4 (1.28%) SQL Server 2005
8 3 (0.96%) RDBMS
9 2 (0.64%) BusinessObjects
9 2 (0.64%) Data Warehouse
9 2 (0.64%) PostgreSQL
9 2 (0.64%) SQL Server 2012
9 2 (0.64%) SQL Server 2014
9 2 (0.64%) SQL Server Reporting Services
10 1 (0.32%) Datazen
10 1 (0.32%) SAS Visual Analytics
10 1 (0.32%) SQL Server 2016
Development Applications
1 4 (1.28%) Git (software)
1 4 (1.28%) Jenkins
1 4 (1.28%) Visual Studio
2 3 (0.96%) Subversion
3 2 (0.64%) Team Foundation Server
4 1 (0.32%) JBuilder
4 1 (0.32%) JDeveloper
4 1 (0.32%) MSI
4 1 (0.32%) Oracle Forms
General
1 37 (11.82%) Finance
2 19 (6.07%) Telecoms
3 12 (3.83%) German Language
4 9 (2.88%) Banking
5 8 (2.56%) French Language
5 8 (2.56%) Law
6 7 (2.24%) Italian Language
7 5 (1.60%) Retail
8 4 (1.28%) Back Office
8 4 (1.28%) Billing
8 4 (1.28%) Investment Banking
8 4 (1.28%) Legal
8 4 (1.28%) Marketing
9 3 (0.96%) Manufacturing
10 2 (0.64%) Advertising
10 2 (0.64%) Local Government
10 2 (0.64%) Polish Language
10 2 (0.64%) Spanish Language
10 2 (0.64%) Turkish Language
11 1 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 16 (5.11%) .NET
2 15 (4.79%) CSS
2 15 (4.79%) HTML
3 9 (2.88%) HTML5
3 9 (2.88%) SAML
4 8 (2.56%) XML
5 5 (1.60%) jQuery
5 5 (1.60%) Middleware
6 4 (1.28%) ASP.NET
6 4 (1.28%) Regular Expression
6 4 (1.28%) WCF
6 4 (1.28%) WPF
7 3 (0.96%) .NET Framework
7 3 (0.96%) Classic ASP
7 3 (0.96%) REST
7 3 (0.96%) Web Services
8 2 (0.64%) ASP.NET MVC
8 2 (0.64%) DCOM
8 2 (0.64%) OAuth
8 2 (0.64%) OAuth2
Miscellaneous
1 21 (6.71%) Computer Science
2 16 (5.11%) Analytical Skills
3 15 (4.79%) Data Centre
4 11 (3.51%) Blackberry
5 10 (3.19%) Clustering
6 6 (1.92%) Client/Server
6 6 (1.92%) Management Information System
6 6 (1.92%) Mathematics
7 5 (1.60%) Enterprise Software
7 5 (1.60%) Virtual Team
8 4 (1.28%) AS400
8 4 (1.28%) Video Conferencing
9 3 (0.96%) CMDB
9 3 (0.96%) EMC VNX
9 3 (0.96%) Fat Client
9 3 (0.96%) NHS
9 3 (0.96%) Replication
9 3 (0.96%) Smartphone
9 3 (0.96%) Thin Client
10 2 (0.64%) Fintech
Operating Systems
1 192 (61.34%) Windows
2 82 (26.20%) Windows Server
3 70 (22.36%) Linux
4 51 (16.29%) Windows 7
5 41 (13.10%) Windows Server 2012
6 36 (11.50%) Unix
6 36 (11.50%) Windows Server 2008
7 23 (7.35%) Red Hat Enterprise Linux
8 18 (5.75%) Windows XP
9 17 (5.43%) Solaris
10 14 (4.47%) Windows 8
11 12 (3.83%) Windows Server 2003
12 11 (3.51%) Android
13 6 (1.92%) Apple iOS
13 6 (1.92%) Mac OS X
13 6 (1.92%) Windows 10
14 4 (1.28%) AIX
14 4 (1.28%) CentOS
15 3 (0.96%) Mac OS
15 3 (0.96%) Windows Vista
Processes & Methodologies
1 62 (19.81%) ITIL
2 23 (7.35%) Service Management
3 21 (6.71%) Migration
4 19 (6.07%) Change Management
5 17 (5.43%) Incident Management
6 12 (3.83%) Information Security
6 12 (3.83%) Service Delivery
7 10 (3.19%) Mentoring
8 9 (2.88%) Agile Software Development
8 9 (2.88%) Configuration Management
8 9 (2.88%) ITIL V3
8 9 (2.88%) Problem Management
9 8 (2.56%) High Availability
9 8 (2.56%) Project Management
10 7 (2.24%) DevOps
11 6 (1.92%) Analytics
11 6 (1.92%) Disaster Recovery
11 6 (1.92%) Identity Access Management
11 6 (1.92%) Identity Management
11 6 (1.92%) Virtual Environments
Programming Languages
1 53 (16.93%) SQL
2 24 (7.67%) PowerShell
3 20 (6.39%) Java
4 19 (6.07%) Python
5 15 (4.79%) C#
5 15 (4.79%) JavaScript
6 8 (2.56%) Perl
7 6 (1.92%) VBScript
8 5 (1.60%) C
8 5 (1.60%) Ruby
8 5 (1.60%) VB
9 4 (1.28%) C++
9 4 (1.28%) Shell Script
10 3 (0.96%) PHP
10 3 (0.96%) PL/SQL
10 3 (0.96%) VB.NET
11 2 (0.64%) Bash Shell
11 2 (0.64%) T-SQL
11 2 (0.64%) VB6
11 2 (0.64%) VBA
Qualifications
1 42 (13.42%) Microsoft Certification
2 35 (11.18%) Security Cleared
3 27 (8.63%) Degree
4 26 (8.31%) MCSE
5 24 (7.67%) SC Cleared
6 15 (4.79%) Cisco Certification
7 14 (4.47%) CCNA
8 11 (3.51%) MCSA
9 10 (3.19%) DV Cleared
9 10 (3.19%) MCITP
10 6 (1.92%) ITIL Certification
11 5 (1.60%) A+ Certification
11 5 (1.60%) CISSP
11 5 (1.60%) SAS Certification
12 3 (0.96%) EMCSA
12 3 (0.96%) MCDST
12 3 (0.96%) MCP
12 3 (0.96%) MCSD
12 3 (0.96%) MCTS
12 3 (0.96%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 20 (6.39%) SLA
2 13 (4.15%) QA
3 4 (1.28%) Disclosure Scotland
4 3 (0.96%) ISO/IEC 27001
5 2 (0.64%) Data Quality
6 1 (0.32%) ISO 9001
6 1 (0.32%) Sarbanes-Oxley
System Software
1 106 (33.87%) Active Directory
2 31 (9.90%) VMware Infrastructure
3 11 (3.51%) Hyper-V
3 11 (3.51%) vSphere
4 8 (2.56%) Virtual Machines
5 7 (2.24%) XenApp
6 6 (1.92%) VMware ESX
7 5 (1.60%) Microsoft App-V
7 5 (1.60%) Virtual Servers
8 4 (1.28%) Virtual Desktop
8 4 (1.28%) VMware ESXi
8 4 (1.28%) XenDesktop
9 3 (0.96%) DFS Replication
9 3 (0.96%) XenServer
10 2 (0.64%) Microsoft Virtual Server
10 2 (0.64%) Terminal Services
10 2 (0.64%) vCloud
11 1 (0.32%) Oracle RAC
11 1 (0.32%) Samba
11 1 (0.32%) Shibboleth
Systems Management
1 23 (7.35%) SCCM
2 8 (2.56%) Microsoft Clustering
3 7 (2.24%) SCOM
3 7 (2.24%) WSUS
4 6 (1.92%) Puppet
5 5 (1.60%) NetBackup
6 4 (1.28%) ZABBIX
7 3 (0.96%) EMC NetWorker
7 3 (0.96%) Microsoft Data Protection Manager
7 3 (0.96%) OpenView Configuration Management
7 3 (0.96%) Systems Management Server (SMS)
8 2 (0.64%) Netcool
8 2 (0.64%) Norton AntiVirus
8 2 (0.64%) SCDPM
8 2 (0.64%) SCOrch
8 2 (0.64%) SCSM
8 2 (0.64%) SCVMM
8 2 (0.64%) ThinApp
8 2 (0.64%) Tivoli
9 1 (0.32%) HP SIM
Vendors
1 98 (31.31%) Microsoft
2 57 (18.21%) Oracle
3 51 (16.29%) VMware
4 37 (11.82%) Cisco
5 31 (9.90%) Citrix
6 24 (7.67%) Red Hat
7 14 (4.47%) HP
7 14 (4.47%) IBM
8 11 (3.51%) Apple
8 11 (3.51%) Sybase
9 7 (2.24%) F5
10 6 (1.92%) Google
10 6 (1.92%) LANDesk
10 6 (1.92%) SAP
11 5 (1.60%) Dell
11 5 (1.60%) EMC
11 5 (1.60%) Juniper
11 5 (1.60%) Mapinfo
11 5 (1.60%) NetApp
11 5 (1.60%) ServiceNow
South Yorkshire
Executive Resource Group
Rate: £120 - £145 per day
Posted: 5 days ago
Manchester, Lancashire
FDM Group
Rate: Negotiable
Posted: 3 days ago
Plymouth
Hays Specialist Recruitment Ltd
Rate: £300.00 - £350.00 per day
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day + 6 month term initailly
Posted: Yesterday
Bristol, Avon
Hydrogen
Posted: 4 days ago