The first table below looks at the demand for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 379 412 353
Rank change year-on-year
+33 -59
Contract jobs requiring a Technical Support 211 159 252
As % of all contract IT jobs located in the UK 0.39% 0.31% 0.44%
As % of the Job Titles category 0.42% 0.34% 0.47%
Number of daily rates quoted 108 56 99
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £275 £225
Average daily rate % change year-on-year
-18.18% +22.22%
90% offered a daily rate of more than £129 £120 £150
10% offered a daily rate of more than £450 £430 £410
UK excluding London average daily rate £225 £275 £225
% change year-on-year
-18.18% +22.22%
Number of hourly rates quoted 47 23 46
Average hourly rate £19.00 £17.00 £15.50
Average hourly rate % change year-on-year
+11.76% +9.67%
90% offered a hourly rate of more than £11.00 £12.70 £11.00
10% offered a hourly rate of more than £32.50 £23.00 £22.50
UK excluding London average hourly rate £19.73 £14.75 £15.00
% change year-on-year
+33.77% -1.66%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49763 47179 53563
As % of all contract IT jobs located in the UK 92.42% 92.54% 92.48%
Number of daily rates quoted 30243 27592 29833
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £240
10% offered a daily rate of more than £550 £575 £568
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1973 2142 2712
Average hourly rate £16.50 £18.00 £19.42
Average hourly rate % change year-on-year
-8.33% -7.31%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 23 July 2014.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 23 July 2014.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 189 £225 -21.73% 118
London +4 63 £220 -29.03% 36
South East +5 47 £230 -29.23% 37
East of England +7 28 £200 -30.43% 4
City of London +30 16 £230 -28.95% 21
Hampshire -5 15 £450 +125.00% 3
Scotland -10 14 £300 +9.09% 1
West Midlands -10 13 £244 - 4
North West -1 11 £219 +2.94% 9
Surrey +2 10 £230 -29.23% 5
Bedfordshire -10 10 £650 +136.36% 1
South West -23 10 £350 +191.66% 14
Berkshire -7 9 £230 -25.92% 12
Buckinghamshire -2 8 £270 -16.92% 5
Hertfordshire - 8 £190 - 1
East Midlands +3 6 £303 +8.78% 5
Yorkshire +1 6 £165 +46.66% 6
Bristol -21 6 £210 - 1
Reading +9 5 £220 +18.91% 7
Milton Keynes +2 5 £270 -16.92% 2
Tyne and Wear -11 5 £265 +85.96% 3
North East -17 5 £265 +85.96% 4
Edinburgh -20 5 £275 - 1
Epsom - 5 £225 - 1
Manchester +3 4 - - 1
West Yorkshire -5 4 £185 +64.44% 4
Coventry -9 4 £238 -
Wales -21 4 £320 +16.36% 2
South Wales -22 4 £320 +21.90% 1
Stevenage - 4 - -

Technical Support
Top 30 Related IT Skills

For the 6 months to 23 July 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 215 (54.43%) Windows
2 136 (34.43%) Microsoft
3 113 (28.61%) Active Directory
4 101 (25.57%) MS Office
5 84 (21.27%) SQL
5 84 (21.27%) Windows 7
6 75 (18.99%) Windows Server 2008
7 72 (18.23%) MS Exchange
8 71 (17.97%) ITIL
9 68 (17.22%) MS Excel
10 67 (16.96%) Finance
11 64 (16.20%) VMware
12 62 (15.70%) Windows Server 2003
12 62 (15.70%) Citrix
13 54 (13.67%) SQL Server
14 51 (12.91%) Windows XP
15 49 (12.41%) Oracle
16 45 (11.39%) Exchange Server 2010
17 43 (10.89%) Linux
18 41 (10.38%) UNIX
19 38 (9.62%) LAN
20 35 (8.86%) TCP/IP
21 34 (8.61%) Security Cleared
22 33 (8.35%) VMware Infrastructure
22 33 (8.35%) Firewall
23 32 (8.10%) WAN
24 31 (7.85%) Microsoft Certification
25 30 (7.59%) Cisco
26 29 (7.34%) SLA
26 29 (7.34%) Exchange Server 2003

Technical Support
Top Related IT Skills by Category

For the 6 months to 23 July 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (18.23%) MS Exchange
2 45 (11.39%) Exchange Server 2010
3 29 (7.34%) Exchange Server 2003
4 28 (7.09%) Exchange Server 2007
5 19 (4.81%) IIS
6 18 (4.56%) SharePoint
7 11 (2.78%) Lync
8 9 (2.28%) Blackberry Enterprise Server
9 8 (2.03%) IBM Notes
10 7 (1.77%) Documentum
10 7 (1.77%) WebSphere
11 6 (1.52%) ColdFusion
12 4 (1.01%) Lotus Domino
12 4 (1.01%) Exchange Server 2000
13 3 (0.76%) SharePoint 2010
13 3 (0.76%) Oracle Workflow
13 3 (0.76%) Oracle Application Server
14 2 (0.51%) BizTalk Server
14 2 (0.51%) Apache
14 2 (0.51%) Tomcat
Applications
1 101 (25.57%) MS Office
2 68 (17.22%) MS Excel
3 3 (0.76%) MS Visio
3 3 (0.76%) Spreadsheet
4 2 (0.51%) MS Project
4 2 (0.51%) CATIA
4 2 (0.51%) MS PowerPoint
Business Applications
1 9 (2.28%) Oracle General Ledger
1 9 (2.28%) Oracle EBS R12
1 9 (2.28%) Oracle Payables
1 9 (2.28%) Oracle Receivables
2 8 (2.03%) Oracle Assets
2 8 (2.03%) Oracle Financials
3 6 (1.52%) Oracle EBS
3 6 (1.52%) RMDS
3 6 (1.52%) Oracle Cash Management
4 5 (1.27%) ION MarketView
5 4 (1.01%) Oracle Applications
6 3 (0.76%) Oracle 11i
6 3 (0.76%) Oracle iProcurement
6 3 (0.76%) Aligne
6 3 (0.76%) Oracle Procure-to-Pay
6 3 (0.76%) Endur
7 2 (0.51%) ENOVIA
7 2 (0.51%) ZaiNet
7 2 (0.51%) Oracle Payroll
7 2 (0.51%) DELMIA
Cloud Services
1 4 (1.01%) Office 365
2 2 (0.51%) SaaS
3 1 (0.25%) Microsoft Azure
Communications & Networking
1 38 (9.62%) LAN
2 35 (8.86%) TCP/IP
3 33 (8.35%) Firewall
4 32 (8.10%) WAN
5 20 (5.06%) DNS
5 20 (5.06%) SAN
6 18 (4.56%) Wireless
6 18 (4.56%) VPN
7 13 (3.29%) DHCP
8 11 (2.78%) Internet
9 9 (2.28%) HTTP
10 6 (1.52%) Cisco ASA
11 5 (1.27%) SSL
11 5 (1.27%) FTP
11 5 (1.27%) 3G
12 4 (1.01%) VoIP
12 4 (1.01%) IP Telephony
12 4 (1.01%) VLAN
13 3 (0.76%) LTE
13 3 (0.76%) Cisco IOS
Database & Business Intelligence
1 54 (13.67%) SQL Server
2 13 (3.29%) Oracle Database
3 12 (3.04%) SQL Server 2008
4 9 (2.28%) SQL Server 2000
5 8 (2.03%) SQL Server Reporting Services
6 7 (1.77%) Oracle Reports
7 6 (1.52%) SQL Server Integration Services
8 5 (1.27%) SQL Server 2005
8 5 (1.27%) Cognos Impromptu
8 5 (1.27%) DTS
8 5 (1.27%) Crystal Reports
9 4 (1.01%) Data Warehouse
9 4 (1.01%) SQL Server 2012
9 4 (1.01%) Oracle BI Publisher
10 3 (0.76%) Oracle Database 11g
10 3 (0.76%) Oracle Database 10g
10 3 (0.76%) PowerCenter
11 2 (0.51%) SQLPlus
11 2 (0.51%) MySQL
11 2 (0.51%) DB2
Development Applications
1 9 (2.28%) Dreamweaver
2 6 (1.52%) Visual Studio
3 5 (1.27%) Oracle Forms
4 1 (0.25%) CA Gen
General
1 67 (16.96%) Finance
2 15 (3.80%) Retail
3 9 (2.28%) Banking
4 6 (1.52%) Telecoms
4 6 (1.52%) Investment Banking
4 6 (1.52%) Legal
5 5 (1.27%) Spanish Language
6 4 (1.01%) Manufacturing
6 4 (1.01%) Front Office
7 3 (0.76%) Back Office
7 3 (0.76%) German Language
8 2 (0.51%) Marketing
8 2 (0.51%) French Language
8 2 (0.51%) Financial Institution
9 1 (0.25%) Pharmaceutical
9 1 (0.25%) Advertising
9 1 (0.25%) Publishing
9 1 (0.25%) Italian Language
9 1 (0.25%) Japanese Language
9 1 (0.25%) General Ledger
Libraries, Frameworks & Software Standards
1 24 (6.08%) .NET
1 24 (6.08%) XML
2 17 (4.30%) HTML
3 15 (3.80%) Web Services
4 10 (2.53%) Middleware
5 9 (2.28%) ASP.NET
5 9 (2.28%) REST
6 8 (2.03%) JSON
7 7 (1.77%) COM+
7 7 (1.77%) SOAP
8 5 (1.27%) J2EE
8 5 (1.27%) CSS
9 2 (0.51%) FIXML
9 2 (0.51%) WAP
9 2 (0.51%) WSDL
10 1 (0.25%) Spring MVC
10 1 (0.25%) Oracle Fusion
10 1 (0.25%) Spring
10 1 (0.25%) XMPP
10 1 (0.25%) XSLT
Miscellaneous
1 26 (6.58%) AS400
1 26 (6.58%) iSeries
2 25 (6.33%) Blackberry
3 13 (3.29%) Clustering
4 8 (2.03%) Management Information System
5 7 (1.77%) NHS
5 7 (1.77%) Fixed Income
6 6 (1.52%) Thin Client
6 6 (1.52%) Fat Client
7 5 (1.27%) E-Learning
8 4 (1.01%) Video Conferencing
9 3 (0.76%) EPoS
9 3 (0.76%) FlexPod
9 3 (0.76%) iPad
10 2 (0.51%) Foreign Exchange (FX)
10 2 (0.51%) Mainframe
10 2 (0.51%) VLE
10 2 (0.51%) Data Integration
10 2 (0.51%) iPhone
10 2 (0.51%) Visualisation
Operating Systems
1 215 (54.43%) Windows
2 84 (21.27%) Windows 7
3 75 (18.99%) Windows Server 2008
4 62 (15.70%) Windows Server 2003
5 51 (12.91%) Windows XP
6 43 (10.89%) Linux
7 41 (10.38%) UNIX
8 16 (4.05%) Windows Server 2012
9 15 (3.80%) Windows 8
10 11 (2.78%) Windows 2000
11 9 (2.28%) Windows Vista
12 8 (2.03%) Mac OS X
13 6 (1.52%) Android
13 6 (1.52%) Windows 2000 Server
13 6 (1.52%) Red Hat Enterprise Linux
13 6 (1.52%) Mac OS
14 5 (1.27%) OS/400
15 4 (1.01%) HPUX
15 4 (1.01%) Apple iOS
16 3 (0.76%) Solaris
Processes & Methodologies
1 71 (17.97%) ITIL
2 25 (6.33%) Migration
3 20 (5.06%) Service Management
4 18 (4.56%) PRINCE2
5 16 (4.05%) ERP
6 14 (3.54%) CRM
7 13 (3.29%) Service Delivery
8 12 (3.04%) Change Management
8 12 (3.04%) Disaster Recovery
9 10 (2.53%) Configuration Management
9 10 (2.53%) Identity Management
10 9 (2.28%) Project Management
10 9 (2.28%) Incident Management
11 8 (2.03%) Problem Management
11 8 (2.03%) Time Management
11 8 (2.03%) Change Control
11 8 (2.03%) Workflow
12 7 (1.77%) Business Continuity
12 7 (1.77%) Business Intelligence
12 7 (1.77%) Capacity Planning
Programming Languages
1 84 (21.27%) SQL
2 25 (6.33%) Java
3 23 (5.82%) PL/SQL
4 16 (4.05%) JavaScript
4 16 (4.05%) VB
5 15 (3.80%) PowerShell
6 14 (3.54%) VB.NET
7 13 (3.29%) C#
8 11 (2.78%) Perl
8 11 (2.78%) VB6
9 10 (2.53%) Python
10 9 (2.28%) PHP
10 9 (2.28%) C++
10 9 (2.28%) C
10 9 (2.28%) VBScript
11 6 (1.52%) Shell Script
11 6 (1.52%) Ruby
12 5 (1.27%) VBA
13 4 (1.01%) ActionScript
13 4 (1.01%) ActionScript 2.0
Qualifications
1 34 (8.61%) Security Cleared
2 31 (7.85%) Microsoft Certification
3 26 (6.58%) SC Cleared
4 20 (5.06%) Degree
5 19 (4.81%) MCSE
6 15 (3.80%) MCP
7 8 (2.03%) ITIL Certification
8 7 (1.77%) MCSA
8 7 (1.77%) MCITP
9 6 (1.52%) PRINCE2 Certification
10 5 (1.27%) DV Cleared
10 5 (1.27%) MOS
11 3 (0.76%) A+ Certification
12 2 (0.51%) Check Point Certification
12 2 (0.51%) VMware Certified Professional (VCP)
12 2 (0.51%) HND
12 2 (0.51%) CCNA
12 2 (0.51%) Citrix Certification
12 2 (0.51%) Cisco Certification
13 1 (0.25%) CNE
Quality Assurance & Compliance
1 29 (7.34%) SLA
2 4 (1.01%) QA
3 1 (0.25%) PCI DSS
3 1 (0.25%) Sarbanes-Oxley
3 1 (0.25%) GMP
System Software
1 113 (28.61%) Active Directory
2 33 (8.35%) VMware Infrastructure
3 16 (4.05%) Hyper-V
4 15 (3.80%) XenApp
5 8 (2.03%) Terminal Services
5 8 (2.03%) VMware ESX
6 6 (1.52%) vSphere
6 6 (1.52%) VMware ESXi
7 5 (1.27%) Microsoft App-V
7 5 (1.27%) XenDesktop
8 3 (0.76%) VMware Server
9 1 (0.25%) NFS
9 1 (0.25%) vCloud
9 1 (0.25%) UAG
9 1 (0.25%) Oracle RMAN
9 1 (0.25%) XenServer
Systems Management
1 24 (6.08%) SCCM
2 7 (1.77%) ARCserve
3 3 (0.76%) Norton AntiVirus
3 3 (0.76%) NetBackup
3 3 (0.76%) Backup Exec
3 3 (0.76%) SCOM
3 3 (0.76%) WSUS
4 2 (0.51%) CA SiteMinder
4 2 (0.51%) Forefront Identity Manager
5 1 (0.25%) WMI
5 1 (0.25%) DameWare
5 1 (0.25%) Oracle Enterprise Manager
5 1 (0.25%) MOM
5 1 (0.25%) OpenView Configuration Management
5 1 (0.25%) BMC PATROL
5 1 (0.25%) Control-M
Vendors
1 136 (34.43%) Microsoft
2 64 (16.20%) VMware
3 62 (15.70%) Citrix
4 49 (12.41%) Oracle
5 30 (7.59%) Cisco
6 23 (5.82%) Remedy
7 21 (5.32%) HP
8 12 (3.04%) Business Objects
9 11 (2.78%) IBM
9 11 (2.78%) Apple
9 11 (2.78%) Lotus
9 11 (2.78%) Kaspersky
10 8 (2.03%) SolarWinds
10 8 (2.03%) Sophos
11 7 (1.77%) CA
12 6 (1.52%) Intel
12 6 (1.52%) Dell
12 6 (1.52%) Avaya
13 5 (1.27%) Cognos
13 5 (1.27%) Red Hat
Sheffield, South Yorkshire
Candidate Source
Rate: Competitive
Posted: 6 hours ago
City, London
Burns Sheehan
Rate: £260 - £300 per day
Posted: 2 days ago
Reading, Berkshire
Opus Recruitment Solutions Ltd
Rate: £195 to £245 per day
Posted: 4 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Rate: £170 to £250 per annum
Posted: 5 days ago
Epsom
esynergy Solutions - UK
Rate: £200 - £250 per day
Posted: 7 days ago
Oxford
Opus Recruitment Solutions Ltd
Rate: £200 - £250 per annum
Posted: 11 days ago
Gateshead
Reed Technology - UK Posting Account
Rate: £12 - £14 per hour
Posted: 11 days ago
Staffordshire
Hays IT - Uk Posting account
Rate: £25000.00 - £29500.00 per annum
Posted: 11 days ago
Slough
Real Staffing
Rate: £200 - £235 per day
Posted: 12 days ago
Watford
Interquest - Sand Resources
Rate: £13 - £15 per hour
Posted: 13 days ago
Staffordshire
Hays IT - Uk Posting account
Rate: £15 - £20.00 per hour
Posted: 19 days ago
Liverpool
Templeton and Partners - SAP & UK Account
Rate: £17 - 36 per hour
Posted: 23 days ago