The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 455 400 394
Rank change year-on-year
-55 -6
Contract jobs requiring a Technical Support 153 189 157
As % of all contract IT jobs located in the UK 0.28% 0.36% 0.33%
As % of the Job Titles category 0.31% 0.39% 0.36%
Number of daily rates quoted 62 96 66
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£263 £235 £225
Average daily rate % change year-on-year
+11.70% +4.44%
90% offered a daily rate of more than £160 £137 £95
10% offered a daily rate of more than £450 £450 £378
UK excluding London average daily rate £263 £213 £175
% change year-on-year
+23.52% +21.42%
Number of hourly rates quoted 20 37 25
Average hourly rate £14.50 £18.00 £15.00
Average hourly rate % change year-on-year
-19.44% +20.00%
90% offered a hourly rate of more than £9.19 £12.30 £10.40
10% offered a hourly rate of more than £29.84 £32.50 £22.40
UK excluding London average hourly rate £14.25 £18.00 £13.50
% change year-on-year
-20.83% +33.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50008 48637 43579
As % of all contract IT jobs located in the UK 92.32% 92.39% 92.45%
Number of daily rates quoted 30924 30184 25017
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1983 2005 2160
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.00 £40.50 £41.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 22 May 2015.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 22 May 2015.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 149 £256 +4.59% 114
London -30 46 £275 -12.00% 30
South West +25 22 £200 +53.84% 6
South East -26 22 £170 -39.01% 37
City of London +11 15 £310 +72.22% 16
East of England 0 14 £269 +41.44% 11
North West -15 14 £505 +134.88% 9
West Midlands -6 12 £313 +38.88% 7
Wiltshire +10 10 - -
East Midlands -5 9 £290 +163.63% 2
Yorkshire -18 9 £225 -48.71% 11
Hampshire -3 8 £150 -14.28% 1
West Yorkshire -8 8 £225 -45.45% 6
Leeds -11 8 £225 -45.45% 3
Swindon +18 7 - -
Leicestershire +8 7 £290 - 1
Berkshire -6 7 £170 -36.44% 10
Greenford - 7 - -
Warwickshire +4 6 £313 +31.57% 1
Manchester -9 5 £263 - 9
Somerset - 5 £225 - 1
Reading +12 4 £170 -45.60% 5
Cambridgeshire +1 4 £338 - 3
Hertfordshire -7 4 £350 +84.21% 4
Cumbria - 4 £505 -
Lancashire +8 3 - -
Atherstone +1 3 £325 +36.84%
Gloucestershire -4 3 £175 +34.61% 2
Oxfordshire -19 3 £150 +15.38% 5
Weston-super-Mare - 3 - - 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 152 (48.72%) Windows
2 90 (28.85%) ITIL
3 78 (25.00%) Microsoft
4 76 (24.36%) Active Directory
5 60 (19.23%) Linux
6 59 (18.91%) VMware
7 49 (15.71%) UNIX
7 49 (15.71%) SQL
8 43 (13.78%) Windows 7
9 41 (13.14%) Finance
10 39 (12.50%) MS Office
10 39 (12.50%) Windows Server 2008
11 37 (11.86%) TCP/IP
12 35 (11.22%) MS Exchange
13 32 (10.26%) Windows Server 2003
14 31 (9.94%) VMware Infrastructure
15 28 (8.97%) Cisco
16 27 (8.65%) Security Cleared
17 26 (8.33%) Degree
17 26 (8.33%) Citrix
17 26 (8.33%) Analytical Skills
18 25 (8.01%) Windows Server 2012
19 24 (7.69%) Service Management
19 24 (7.69%) DNS
19 24 (7.69%) Oracle
20 23 (7.37%) IBM
21 22 (7.05%) HP
21 22 (7.05%) LAN
21 22 (7.05%) SC Cleared
22 21 (6.73%) Telecoms

Technical Support
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (11.22%) MS Exchange
2 20 (6.41%) IIS
3 17 (5.45%) SharePoint
4 16 (5.13%) Exchange Server 2010
5 15 (4.81%) WebSphere
6 14 (4.49%) Tomcat
7 13 (4.17%) WebSphere Application Server
8 12 (3.85%) IBM HTTP Server
9 10 (3.21%) Lync
9 10 (3.21%) Exchange Server 2007
10 7 (2.24%) IBM Notes
11 6 (1.92%) Blackberry Enterprise Server
11 6 (1.92%) WebLogic
11 6 (1.92%) Exchange Server 2003
12 5 (1.60%) Exchange Server 2013
12 5 (1.60%) Adobe Experience Manager
12 5 (1.60%) BizTalk Server
13 3 (0.96%) WorkSite
13 3 (0.96%) SharePoint 2010
13 3 (0.96%) SharePoint 2013
Applications
1 39 (12.50%) MS Office
2 19 (6.09%) MS Excel
3 4 (1.28%) MS PowerPoint
4 3 (0.96%) Spreadsheet
5 1 (0.32%) InfoPath
Business Applications
1 2 (0.64%) BusinessWorks
2 1 (0.32%) ResourceLink
2 1 (0.32%) Remedy ITSM
2 1 (0.32%) SAP ERP
2 1 (0.32%) Dynamics AX
2 1 (0.32%) Bloomberg TOMS
2 1 (0.32%) Tridion
2 1 (0.32%) Agresso
2 1 (0.32%) BASE24
Cloud Services
1 13 (4.17%) Office 365
2 5 (1.60%) Google Analytics
3 3 (0.96%) Microsoft Azure
3 3 (0.96%) Mimecast
4 2 (0.64%) Amazon AWS
4 2 (0.64%) Google Apps
5 1 (0.32%) IaaS
Communications & Networking
1 37 (11.86%) TCP/IP
2 24 (7.69%) DNS
3 22 (7.05%) LAN
4 20 (6.41%) Firewall
5 19 (6.09%) SAN
6 18 (5.77%) HTTP
6 18 (5.77%) WAN
7 14 (4.49%) DHCP
8 13 (4.17%) LDAP
9 12 (3.85%) Internet
10 9 (2.88%) SSL
11 8 (2.56%) Wireless
11 8 (2.56%) Radio Access Network
12 7 (2.24%) NAS
12 7 (2.24%) VPN
12 7 (2.24%) Intranet
13 6 (1.92%) SMS
13 6 (1.92%) VoIP
14 5 (1.60%) FTP
14 5 (1.60%) Wi-Fi
Database & Business Intelligence
1 20 (6.41%) SQL Server
2 11 (3.53%) DB2
3 5 (1.60%) Relational Database
4 3 (0.96%) SQL Server Reporting Services
4 3 (0.96%) RDBMS
5 2 (0.64%) IDOL
5 2 (0.64%) Data Warehouse
5 2 (0.64%) SQL Server 2008
5 2 (0.64%) SQL Server 2005
6 1 (0.32%) SQL Server Analysis Services
6 1 (0.32%) SQL Server Integration Services
6 1 (0.32%) MongoDB
6 1 (0.32%) NoSQL
6 1 (0.32%) SAP HANA
6 1 (0.32%) Oracle Database
6 1 (0.32%) MySQL
6 1 (0.32%) SAP BW
Development Applications
1 7 (2.24%) Ant
2 3 (0.96%) Team Foundation Server
3 2 (0.64%) Octopus Deploy
4 1 (0.32%) Visual Studio
4 1 (0.32%) Oracle Forms
4 1 (0.32%) Introscope
General
1 41 (13.14%) Finance
2 21 (6.73%) Telecoms
3 12 (3.85%) Banking
3 12 (3.85%) Front Office
4 6 (1.92%) Retail
4 6 (1.92%) Investment Banking
5 5 (1.60%) Law
6 4 (1.28%) Financial Institution
6 4 (1.28%) Legal
7 3 (0.96%) Marketing
8 2 (0.64%) Military
8 2 (0.64%) Publishing
9 1 (0.32%) Mandarin Language
9 1 (0.32%) French Language
9 1 (0.32%) Japanese Language
9 1 (0.32%) Norwegian Language
9 1 (0.32%) Spanish Language
9 1 (0.32%) Multimedia
9 1 (0.32%) Automotive
9 1 (0.32%) Manufacturing
Libraries, Frameworks & Software Standards
1 13 (4.17%) HTML
2 11 (3.53%) .NET
2 11 (3.53%) CSS
3 10 (3.21%) FIX Protocol
4 9 (2.88%) Middleware
5 7 (2.24%) HTML5
5 7 (2.24%) CSS3
6 5 (1.60%) jQuery
7 3 (0.96%) TIBCO EMS
7 3 (0.96%) Web Services
8 2 (0.64%) SAML
8 2 (0.64%) XML
8 2 (0.64%) ASP.NET
8 2 (0.64%) RESTful
8 2 (0.64%) JSON
9 1 (0.32%) Application Packaging
9 1 (0.32%) Java EE
9 1 (0.32%) WCF
9 1 (0.32%) Software Packaging
9 1 (0.32%) JSF
Miscellaneous
1 26 (8.33%) Analytical Skills
2 15 (4.81%) Computer Science
3 13 (4.17%) Management Information System
4 12 (3.85%) Blackberry
5 7 (2.24%) Client/Server
6 6 (1.92%) Clustering
6 6 (1.92%) Smartcard
7 5 (1.60%) iSeries
7 5 (1.60%) NHS
7 5 (1.60%) AS400
8 4 (1.28%) Mobile App
9 3 (0.96%) Fat Client
9 3 (0.96%) Thin Client
9 3 (0.96%) Fixed Income
10 2 (0.64%) Social Media
10 2 (0.64%) Learning Management System
10 2 (0.64%) Video Conferencing
10 2 (0.64%) Enterprise Storage
10 2 (0.64%) Web 2.0
11 1 (0.32%) Mathematics
Operating Systems
1 152 (48.72%) Windows
2 60 (19.23%) Linux
3 49 (15.71%) UNIX
4 43 (13.78%) Windows 7
5 39 (12.50%) Windows Server 2008
6 32 (10.26%) Windows Server 2003
7 25 (8.01%) Windows Server 2012
8 20 (6.41%) Solaris
9 18 (5.77%) Windows XP
10 13 (4.17%) Red Hat Enterprise Linux
10 13 (4.17%) Windows 8
11 12 (3.85%) HPUX
12 11 (3.53%) AIX
12 11 (3.53%) CentOS
13 10 (3.21%) Android
13 10 (3.21%) Apple iOS
13 10 (3.21%) Ubuntu
13 10 (3.21%) Windows NT
14 8 (2.56%) Windows 2000
15 6 (1.92%) Mac OS X
Processes & Methodologies
1 90 (28.85%) ITIL
2 24 (7.69%) Service Management
3 15 (4.81%) Root Cause Analysis
3 15 (4.81%) Project Management
4 13 (4.17%) E-Commerce
4 13 (4.17%) Incident Management
5 12 (3.85%) Workflow
6 11 (3.53%) Migration
7 10 (3.21%) Continuous Improvement
7 10 (3.21%) Change Management
8 9 (2.88%) Service Delivery
9 7 (2.24%) Capacity Planning
9 7 (2.24%) Problem Management
9 7 (2.24%) Knowledge Management
9 7 (2.24%) Asset Management
9 7 (2.24%) Configuration Management
10 6 (1.92%) Stakeholder Management
11 5 (1.60%) Load Balancing
11 5 (1.60%) Document Management
11 5 (1.60%) Supplier Management
Programming Languages
1 49 (15.71%) SQL
2 20 (6.41%) Java
3 12 (3.85%) JavaScript
4 11 (3.53%) PowerShell
5 9 (2.88%) Python
6 7 (2.24%) C#
7 6 (1.92%) C
7 6 (1.92%) Perl
8 5 (1.60%) Jython
9 4 (1.28%) Shell Script
9 4 (1.28%) PHP
10 3 (0.96%) VBScript
10 3 (0.96%) VB.NET
11 2 (0.64%) X++
12 1 (0.32%) Ruby
12 1 (0.32%) ABAP
12 1 (0.32%) VBA
12 1 (0.32%) VB
12 1 (0.32%) PL/SQL
Qualifications
1 27 (8.65%) Security Cleared
2 26 (8.33%) Degree
3 22 (7.05%) SC Cleared
4 9 (2.88%) Microsoft Certification
5 6 (1.92%) Cisco Certification
5 6 (1.92%) MCP
6 5 (1.60%) MCSE
6 5 (1.60%) CCNA
7 3 (0.96%) ITIL Certification
8 2 (0.64%) MCSA
8 2 (0.64%) DV Cleared
8 2 (0.64%) VMware Certified Professional (VCP)
8 2 (0.64%) MCITP
8 2 (0.64%) MCDST
9 1 (0.32%) SCSA
9 1 (0.32%) MOS
9 1 (0.32%) VCP5
9 1 (0.32%) ITIL Foundation Certificate
9 1 (0.32%) NVQ Level 3
9 1 (0.32%) PMI Certification
Quality Assurance & Compliance
1 13 (4.17%) SLA
2 3 (0.96%) QA
3 1 (0.32%) ISO 8583
System Software
1 76 (24.36%) Active Directory
2 31 (9.94%) VMware Infrastructure
3 15 (4.81%) Hyper-V
4 8 (2.56%) VMware ESX
4 8 (2.56%) VMware ESXi
4 8 (2.56%) XenApp
5 7 (2.24%) vSphere
6 6 (1.92%) Terminal Services
6 6 (1.92%) Microsoft Virtual Server
7 5 (1.60%) XenDesktop
8 3 (0.96%) Microsoft App-V
9 2 (0.64%) Citrix Presentation Server
9 2 (0.64%) VMware Server
10 1 (0.32%) VirtualBox
10 1 (0.32%) XenServer
10 1 (0.32%) DFS Replication
10 1 (0.32%) Terminal Server
10 1 (0.32%) BitLocker
Systems Management
1 15 (4.81%) SCCM
2 6 (1.92%) NetBackup
3 5 (1.60%) ARCserve
3 5 (1.60%) Backup Exec
4 4 (1.28%) Norton AntiVirus
5 3 (0.96%) ServiceCenter
5 3 (0.96%) Cisco Prime
5 3 (0.96%) Netcool
6 2 (0.64%) Icinga
6 2 (0.64%) Nagios
6 2 (0.64%) Tivoli
6 2 (0.64%) TIBCO Hawk
6 2 (0.64%) ZENworks
6 2 (0.64%) SCOM
6 2 (0.64%) WSUS
7 1 (0.32%) Puppet
7 1 (0.32%) Tivoli Endpoint Manager
7 1 (0.32%) Opscode Chef
7 1 (0.32%) ZABBIX
7 1 (0.32%) WhatsUp Gold
Vendors
1 78 (25.00%) Microsoft
2 59 (18.91%) VMware
3 28 (8.97%) Cisco
4 26 (8.33%) Citrix
5 24 (7.69%) Oracle
6 23 (7.37%) IBM
7 22 (7.05%) HP
8 14 (4.49%) Apple
9 10 (3.21%) Google
10 8 (2.56%) Symantec
10 8 (2.56%) Red Hat
10 8 (2.56%) Splunk
11 7 (2.24%) Lotus
11 7 (2.24%) Sun
12 6 (1.92%) McAfee
12 6 (1.92%) Adobe
13 5 (1.60%) Fidessa
13 5 (1.60%) TIBCO
13 5 (1.60%) AppSense
14 4 (1.28%) CheckPoint
Weston-super-mare, Somerset
networx
Posted: Yesterday
Northampton
Recruitment Genius
Rate: £17000 - £20000 per annum
Posted: 2 days ago
Bristol
Nigel Frank International Limited - Newcastle
Rate: £450 - £500 per day
Posted: 2 days ago
Bradford, West Yorkshire
Northern Recruitment Group
Rate: Up to £37,000 per annum 6 Month Fixed Term
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Northern Recruitment Group
Rate: Up to £42,000 per annum 12 Month Fixed Term
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Northern Recruitment Group
Rate: Up to £35,000 per annum 9 Months Fixed Term
Posted: 3 days ago
Oxford, Oxfordshire
Senitor Associates
Rate: £18 - £22 per hour
Posted: 3 days ago
Manchester, Lancashire
ECS Recruitment Group Ltd
Rate: bonus, car, phone
Posted: 3 days ago
City, London
Senitor Associates
Rate: £200 - £240 per day
Posted: 4 days ago
West London
Oscar Associates (UK) Ltd
Rate: £13 - £15 per hour
Posted: 4 days ago
Glasgow, Lanarkshire
NSK International Consultants Ltd
Rate: From £75 to £100 per day
Posted: 4 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Rate: £25000 - £30000 Per Annum
Posted: 5 days ago
City of London
Nigel Frank International Limited - Newcastle
Posted: 25 days ago