The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Technical Support
UK
Rank 503 453 456
Rank change year-on-year
-50 +3
Contract jobs requiring a Technical Support 88 185 150
As % of all contract IT jobs located in the UK 0.19% 0.36% 0.29%
As % of the Job Titles category 0.20% 0.38% 0.31%
Number of daily rates quoted 59 107 88
Median daily rate £200 £250 £295
Median daily rate % change year-on-year
-20.00% -15.25%
90% offered a daily rate of more than £135 £148 £170
10% offered a daily rate of more than £380 £400 £525
UK excluding London median daily rate £186 £263 £280
% change year-on-year
-29.33% -6.25%
Number of hourly rates quoted 4 27 20
Median hourly rate £13.25 £12.50 £16.50
Median hourly rate % change year-on-year
+6.00% -24.24%
90% offered a hourly rate of more than £12.65 £9.71 £9.42
10% offered a hourly rate of more than £17.70 £69.40 £40.00
UK excluding London median hourly rate £13.50 £14.00 £14.00
% change year-on-year
-3.57% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
43111 48652 48908
As % of all contract IT jobs located in the UK 94.72% 95.01% 94.74%
Number of daily rates quoted 28160 31322 30069
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1533 1627 1881
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.17 £11.25 £11.00
10% offered a hourly rate of more than £47.50 £49.50 £42.00
UK excluding London median hourly rate £17.50 £18.00 £16.75
% change year-on-year
-2.77% +7.46%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 28 February 2017.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 71 £213 -15.00% 67
London -17 32 £245 -2.00% 16
East of England -2 13 £200 -23.80% 7
Wales +16 11 £170 -
South Wales +26 10 £170 -
East Midlands +8 8 £195 -29.09% 2
South East -25 8 £225 -8.62% 16
Caerphilly - 7 £160 -
City of London -5 6 £325 +8.33% 6
Cambridge +17 5 £140 - 1
North West +15 5 £258 -35.62% 9
Cambridgeshire +13 5 £140 - 1
Nottinghamshire +10 4 - -
Hertfordshire -7 4 £200 -13.04% 2
Scotland +14 3 £420 +97.64% 2
Nottingham +7 3 - -
Hampshire -1 3 - - 3
Suffolk -6 3 £250 +5.26% 1
Cardiff - 3 £186 -
Yorkshire +12 2 £120 -68.00% 3
West Midlands +5 2 - - 8
Surrey +5 2 £194 -29.54% 1
Wembley +5 2 £200 -
Derby -1 2 - - 1
Derbyshire -1 2 - - 1
Fareham - 2 - - 1
Buckinghamshire - 2 - - 3
Staffordshire - 2 - - 1
Highlands - 2 £420 -
Cheshire +29 1 - - 2

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 February 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 100 (49.26%) Windows
2 72 (35.47%) Microsoft
3 67 (33.00%) Active Directory
4 48 (23.65%) VMware
5 44 (21.67%) Windows 7
6 39 (19.21%) ITIL
6 39 (19.21%) MS Excel
7 37 (18.23%) Windows Server
8 35 (17.24%) Cisco
9 29 (14.29%) Linux
9 29 (14.29%) SQL
9 29 (14.29%) VMware Infrastructure
10 28 (13.79%) MS Office
10 28 (13.79%) TCP/IP
11 27 (13.30%) Firewall
12 24 (11.82%) Unix
13 23 (11.33%) Windows 10
14 21 (10.34%) Service Management
15 20 (9.85%) LAN
15 20 (9.85%) IBM
16 19 (9.36%) SLA
16 19 (9.36%) MS Exchange
16 19 (9.36%) Finance
17 18 (8.87%) Windows Server 2008
18 17 (8.37%) Wireless
19 16 (7.88%) Information Security
19 16 (7.88%) DNS
19 16 (7.88%) WAN
19 16 (7.88%) Mac OS X
19 16 (7.88%) Blackberry Enterprise Server

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (9.36%) MS Exchange
2 16 (7.88%) Blackberry Enterprise Server
3 10 (4.93%) WebSphere
4 8 (3.94%) CMS
5 7 (3.45%) Drupal
5 7 (3.45%) SharePoint
6 6 (2.96%) Skype for Business
6 6 (2.96%) WordPress
7 5 (2.46%) Exchange Server 2010
7 5 (2.46%) IBM Notes
7 5 (2.46%) WebSphere Application Server
8 4 (1.97%) IIS
9 3 (1.48%) Exchange Server 2007
9 3 (1.48%) Exchange Server 2013
9 3 (1.48%) Oracle SOA Suite
9 3 (1.48%) SharePoint 2010
9 3 (1.48%) Tomcat
10 2 (0.99%) Exchange Server 2003
10 2 (0.99%) JCAPS
10 2 (0.99%) Jetty
Applications
1 39 (19.21%) MS Excel
2 28 (13.79%) MS Office
3 4 (1.97%) MS PowerPoint
4 2 (0.99%) Spreadsheet
5 1 (0.49%) InfoPath
Business Applications
1 5 (2.46%) Maximo
2 3 (1.48%) Unit4 Business World
3 2 (0.99%) Infor CloudSuite
3 2 (0.99%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (0.99%) Infor CRM
3 2 (0.99%) Oracle BPM
4 1 (0.49%) Cognos Business Intelligence
4 1 (0.49%) Cognos Planning
4 1 (0.49%) Dynamics AX
4 1 (0.49%) Infor M3
4 1 (0.49%) SAP Oil and Gas
Cloud Services
1 11 (5.42%) Office 365
2 6 (2.96%) Amazon AWS
3 5 (2.46%) IBM Cloud
3 5 (2.46%) SoftLayer
4 2 (0.99%) Amazon EC2
4 2 (0.99%) Google App Engine
4 2 (0.99%) Google Cloud Platform
5 1 (0.49%) IaaS
5 1 (0.49%) Microsoft Azure
5 1 (0.49%) PaaS
5 1 (0.49%) SaaS
Communications & Networking
1 28 (13.79%) TCP/IP
2 27 (13.30%) Firewall
3 20 (9.85%) LAN
4 17 (8.37%) Wireless
5 16 (7.88%) DNS
5 16 (7.88%) WAN
6 15 (7.39%) VPN
7 13 (6.40%) VoIP
8 12 (5.91%) DHCP
9 8 (3.94%) Internet
10 7 (3.45%) 4G
11 6 (2.96%) 3G
11 6 (2.96%) DSLAM
11 6 (2.96%) GPON
12 5 (2.46%) SAN
12 5 (2.46%) Skype
13 4 (1.97%) GSM
13 4 (1.97%) LTE
13 4 (1.97%) UMTS
13 4 (1.97%) Unified Communications
Database & Business Intelligence
1 12 (5.91%) SQL Server
2 3 (1.48%) Oracle Database
2 3 (1.48%) PostgreSQL
2 3 (1.48%) Relational Database
3 2 (0.99%) BusinessObjects
3 2 (0.99%) DataStage
3 2 (0.99%) Hadoop
3 2 (0.99%) SQL Server Integration Services
4 1 (0.49%) Big Data
4 1 (0.49%) DB2
4 1 (0.49%) OLAP
4 1 (0.49%) Oracle OLAP
4 1 (0.49%) Oracle OWB
4 1 (0.49%) PowerCenter
4 1 (0.49%) RDBMS
4 1 (0.49%) SQL Server 2008
Development Applications
1 4 (1.97%) Jenkins
1 4 (1.97%) JIRA
2 3 (1.48%) Team Foundation Server
2 3 (1.48%) Visual Studio
3 2 (0.99%) Git (software)
3 2 (0.99%) Travis CI
4 1 (0.49%) Bitbucket
General
1 19 (9.36%) Finance
2 13 (6.40%) Telecoms
3 6 (2.96%) Banking
4 5 (2.46%) Billing
5 3 (1.48%) Front Office
5 3 (1.48%) Local Government
5 3 (1.48%) Marketing
6 2 (0.99%) Automotive
6 2 (0.99%) Back Office
6 2 (0.99%) Manufacturing
6 2 (0.99%) Pharmaceutical
6 2 (0.99%) Retail
7 1 (0.49%) Electronics
7 1 (0.49%) French Language
7 1 (0.49%) Investment Banking
7 1 (0.49%) Law
Libraries, Frameworks & Software Standards
1 9 (4.43%) HTML
2 8 (3.94%) .NET
2 8 (3.94%) CSS
2 8 (3.94%) Regular Expression
3 7 (3.45%) Elastic Stack
4 5 (2.46%) Web Services
5 4 (1.97%) WCF
5 4 (1.97%) XML
6 3 (1.48%) Java SE
6 3 (1.48%) WPF
7 2 (0.99%) ActiveMQ
7 2 (0.99%) IBM Integration Bus
7 2 (0.99%) J2EE
7 2 (0.99%) REST
7 2 (0.99%) Servlets
7 2 (0.99%) XSLT
8 1 (0.49%) Tivoli Directory Integrator
Miscellaneous
1 14 (6.90%) Blackberry
2 10 (4.93%) Data Centre
3 8 (3.94%) Analytical Skills
4 5 (2.46%) iPad
5 4 (1.97%) iPhone
6 3 (1.48%) EMC VNX
6 3 (1.48%) Enterprise Storage
6 3 (1.48%) Fat Client
6 3 (1.48%) Management Information System
6 3 (1.48%) Thin Client
6 3 (1.48%) User Experience
7 2 (0.99%) Driving Licence
7 2 (0.99%) NHS
7 2 (0.99%) Over-the-Top Content
7 2 (0.99%) Security Operations Centre
7 2 (0.99%) Video on Demand
8 1 (0.49%) Computer Science
8 1 (0.49%) Derivative
8 1 (0.49%) Social Media
8 1 (0.49%) Video Conferencing
Operating Systems
1 100 (49.26%) Windows
2 44 (21.67%) Windows 7
3 37 (18.23%) Windows Server
4 29 (14.29%) Linux
5 24 (11.82%) Unix
6 23 (11.33%) Windows 10
7 18 (8.87%) Windows Server 2008
8 16 (7.88%) Mac OS X
9 14 (6.90%) Windows Server 2012
10 7 (3.45%) Apple iOS
11 6 (2.96%) Windows 8
12 4 (1.97%) Android
12 4 (1.97%) Red Hat Enterprise Linux
13 3 (1.48%) Windows Server 2003
14 2 (0.99%) Mac OS
14 2 (0.99%) SUSE
15 1 (0.49%) Windows XP
Processes & Methodologies
1 39 (19.21%) ITIL
2 21 (10.34%) Service Management
3 16 (7.88%) Information Security
3 16 (7.88%) Problem Management
4 15 (7.39%) Migration
5 13 (6.40%) Service Delivery
6 12 (5.91%) Root Cause Analysis
7 11 (5.42%) Change Management
7 11 (5.42%) Project Management
8 10 (4.93%) High Availability
9 9 (4.43%) Cybersecurity
9 9 (4.43%) Knowledge Management
10 8 (3.94%) Content Management
10 8 (3.94%) Network Monitoring
10 8 (3.94%) Vulnerability Management
11 7 (3.45%) Agile Software Development
11 7 (3.45%) Patch Management
11 7 (3.45%) Vulnerability Assessment
12 6 (2.96%) Disaster Recovery
13 5 (2.46%) Configuration Management
Programming Languages
1 29 (14.29%) SQL
2 12 (5.91%) Perl
3 10 (4.93%) Shell Script
4 8 (3.94%) C#
4 8 (3.94%) Python
5 6 (2.96%) PL/SQL
6 5 (2.46%) JavaScript
7 3 (1.48%) Java
7 3 (1.48%) PowerShell
8 2 (0.99%) Korn
8 2 (0.99%) VBA
9 1 (0.49%) C
9 1 (0.49%) PHP
9 1 (0.49%) VBScript
Qualifications
1 14 (6.90%) Microsoft Certification
2 13 (6.40%) ITIL Certification
2 13 (6.40%) Security Cleared
3 12 (5.91%) CCNA
3 12 (5.91%) Cisco Certification
4 10 (4.93%) Degree
5 9 (4.43%) SC Cleared
6 7 (3.45%) CISSP
6 7 (3.45%) SANS
6 7 (3.45%) SSCP
7 6 (2.96%) MCSE
8 4 (1.97%) A+ Certification
8 4 (1.97%) DBS Check
8 4 (1.97%) MCSA
9 2 (0.99%) CCNP
9 2 (0.99%) ISEB
9 2 (0.99%) ITIL Foundation Certificate
9 2 (0.99%) MCP
10 1 (0.49%) CCA
10 1 (0.49%) Citrix Certification
Quality Assurance & Compliance
1 19 (9.36%) SLA
2 3 (1.48%) QA
3 2 (0.99%) HL7
3 2 (0.99%) PMO
System Software
1 67 (33.00%) Active Directory
2 29 (14.29%) VMware Infrastructure
3 16 (7.88%) vSphere
4 13 (6.40%) Virtual Desktop
5 6 (2.96%) Hyper-V
6 5 (2.46%) Microsoft App-V
6 5 (2.46%) XenApp
7 4 (1.97%) Microsoft Virtual Server
7 4 (1.97%) Virtual Servers
7 4 (1.97%) VMware ESX
8 2 (0.99%) Terminal Services
8 2 (0.99%) Xen
8 2 (0.99%) XenDesktop
9 1 (0.49%) BitLocker
9 1 (0.49%) Citrix Presentation Server
9 1 (0.49%) NFS
9 1 (0.49%) Tivoli Directory Server
9 1 (0.49%) VMware ESXi
Systems Management
1 15 (7.39%) SCCM
2 12 (5.91%) Tivoli
3 8 (3.94%) QRadar
4 6 (2.96%) HP Data Protector
4 6 (2.96%) Tivoli Storage Manager
5 4 (1.97%) Puppet
6 3 (1.48%) AirWatch
6 3 (1.48%) Norton AntiVirus
7 2 (0.99%) Ambari
7 2 (0.99%) Backup Exec
7 2 (0.99%) Cisco CUCM
7 2 (0.99%) Jamf Pro
7 2 (0.99%) NetBackup
7 2 (0.99%) ZABBIX
8 1 (0.49%) Microsoft Data Protection Manager
8 1 (0.49%) SCOM
8 1 (0.49%) Symantec Endpoint Protection
8 1 (0.49%) Systems Management Server (SMS)
8 1 (0.49%) Tivoli Identity Manager
8 1 (0.49%) XenMobile
Vendors
1 72 (35.47%) Microsoft
2 48 (23.65%) VMware
3 35 (17.24%) Cisco
4 20 (9.85%) IBM
5 16 (7.88%) Splunk
6 14 (6.90%) HP
7 12 (5.91%) Apple
7 12 (5.91%) Citrix
7 12 (5.91%) LANDesk
8 11 (5.42%) Oracle
9 9 (4.43%) Dell
10 8 (3.94%) LogRhythm
11 6 (2.96%) NetApp
12 5 (2.46%) Comptel
12 5 (2.46%) Lotus
12 5 (2.46%) NetCracker
12 5 (2.46%) Symantec
13 4 (1.97%) Palo Alto
13 4 (1.97%) Red Hat
14 3 (1.48%) EMC
Manchester, Lancashire
Searchability
Rate: £14 - £17 per hour
Posted: 36 minutes ago
Manchester, Lancashire
The One Group
Rate: £120 - 150 per day
Posted: 5 days ago
Folkestone
Saga
Rate: £18,173-£24,597
Posted: 28 days ago