The first table below looks at the demand for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 388 396 336
Rank change year-on-year
+8 -60
Contract jobs requiring a Technical Support 211 168 259
As % of all contract IT jobs located in the UK 0.39% 0.33% 0.45%
As % of the Job Titles category 0.42% 0.36% 0.48%
Number of daily rates quoted 108 62 105
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £275 £250
Average daily rate % change year-on-year
-18.18% +10.00%
90% offered a daily rate of more than £125 £133 £160
10% offered a daily rate of more than £450 £400 £425
UK excluding London average daily rate £225 £275 £225
% change year-on-year
-18.18% +22.22%
Number of hourly rates quoted 47 23 47
Average hourly rate £19.00 £17.00 £15.00
Average hourly rate % change year-on-year
+11.76% +13.33%
90% offered a hourly rate of more than £11.00 £11.00 £10.60
10% offered a hourly rate of more than £32.50 £23.00 £22.50
UK excluding London average hourly rate £19.73 £14.75 £14.09
% change year-on-year
+33.77% +4.72%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50442 47321 53607
As % of all contract IT jobs located in the UK 92.35% 92.54% 92.50%
Number of daily rates quoted 30616 27723 29887
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £235 £238
10% offered a daily rate of more than £550 £575 £563
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1989 2134 2724
Average hourly rate £16.56 £17.50 £19.00
Average hourly rate % change year-on-year
-5.37% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 29 July 2014.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 29 July 2014.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 190 £225 -18.18% 139
London -1 63 £220 -20.00% 49
South East 0 48 £228 -30.00% 47
East of England -3 27 £200 -30.43% 10
City of London +24 17 £253 -22.00% 28
Hampshire +2 15 £450 +125.00% 4
West Midlands -6 13 £244 - 4
Scotland -20 12 £300 +9.09% 2
North West -5 11 £219 +9.37% 4
Buckinghamshire +2 10 £265 -18.46% 10
Bedfordshire -14 10 £650 +136.36% 2
South West -29 10 £350 +191.66% 11
Surrey +1 9 £228 -30.00% 5
Berkshire -6 9 £230 -25.92% 19
Yorkshire +3 7 £145 +28.88% 4
Milton Keynes -2 6 £270 -16.92% 2
East Midlands -6 6 £303 +8.78% 7
Bristol -13 6 £210 - 3
Hertfordshire - 6 £190 - 2
Reading +9 5 £220 +18.91% 12
Edinburgh -16 5 £275 - 1
Tyne and Wear -16 5 £265 +85.96% 5
North East -17 5 £265 +60.60% 6
Epsom - 5 £225 - 1
West Yorkshire +4 4 £185 +64.44% 3
Manchester +1 4 - -
Coventry -12 4 £238 - 1
South Wales -15 4 £320 +16.36%
Wales -18 4 £320 +16.36%
Ipswich - 4 £195 - 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 215 (54.43%) Windows
2 137 (34.68%) Microsoft
3 115 (29.11%) Active Directory
4 101 (25.57%) MS Office
5 84 (21.27%) SQL
6 83 (21.01%) Windows 7
7 76 (19.24%) Windows Server 2008
8 72 (18.23%) MS Exchange
9 69 (17.47%) ITIL
9 69 (17.47%) MS Excel
10 68 (17.22%) Finance
11 63 (15.95%) VMware
11 63 (15.95%) Windows Server 2003
11 63 (15.95%) Citrix
12 53 (13.42%) SQL Server
13 51 (12.91%) Windows XP
14 47 (11.90%) Oracle
15 46 (11.65%) Exchange Server 2010
16 41 (10.38%) Linux
17 39 (9.87%) UNIX
18 38 (9.62%) LAN
19 36 (9.11%) TCP/IP
20 34 (8.61%) Security Cleared
21 33 (8.35%) Firewall
22 32 (8.10%) WAN
22 32 (8.10%) VMware Infrastructure
23 30 (7.59%) Exchange Server 2003
23 30 (7.59%) Microsoft Certification
23 30 (7.59%) Cisco
24 28 (7.09%) SLA

Technical Support
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (18.23%) MS Exchange
2 46 (11.65%) Exchange Server 2010
3 30 (7.59%) Exchange Server 2003
4 28 (7.09%) Exchange Server 2007
5 19 (4.81%) IIS
6 18 (4.56%) SharePoint
7 11 (2.78%) Lync
8 9 (2.28%) Blackberry Enterprise Server
9 8 (2.03%) IBM Notes
10 7 (1.77%) Documentum
11 6 (1.52%) ColdFusion
11 6 (1.52%) WebSphere
12 4 (1.01%) Lotus Domino
12 4 (1.01%) Exchange Server 2000
13 3 (0.76%) Oracle Workflow
13 3 (0.76%) SharePoint 2010
13 3 (0.76%) Exchange Server 2013
14 2 (0.51%) Oracle Application Server
14 2 (0.51%) Tomcat
14 2 (0.51%) Apache
Applications
1 101 (25.57%) MS Office
2 69 (17.47%) MS Excel
3 3 (0.76%) MS Visio
3 3 (0.76%) Spreadsheet
4 2 (0.51%) MS Project
4 2 (0.51%) CATIA
4 2 (0.51%) MS PowerPoint
Business Applications
1 9 (2.28%) Oracle General Ledger
1 9 (2.28%) Oracle EBS R12
1 9 (2.28%) Oracle Payables
1 9 (2.28%) Oracle Receivables
2 8 (2.03%) Oracle Assets
2 8 (2.03%) Oracle Financials
3 6 (1.52%) Oracle EBS
3 6 (1.52%) RMDS
3 6 (1.52%) Oracle Cash Management
4 5 (1.27%) ION MarketView
5 4 (1.01%) Oracle Applications
6 3 (0.76%) Endur
6 3 (0.76%) Oracle 11i
6 3 (0.76%) Oracle iProcurement
6 3 (0.76%) Aligne
6 3 (0.76%) Oracle Procure-to-Pay
7 2 (0.51%) ENOVIA
7 2 (0.51%) ZaiNet
7 2 (0.51%) Oracle CRM
7 2 (0.51%) Oracle Payroll
Cloud Services
1 4 (1.01%) Office 365
2 2 (0.51%) SaaS
3 1 (0.25%) Microsoft Azure
Communications & Networking
1 38 (9.62%) LAN
2 36 (9.11%) TCP/IP
3 33 (8.35%) Firewall
4 32 (8.10%) WAN
5 20 (5.06%) DNS
5 20 (5.06%) SAN
6 18 (4.56%) Wireless
7 17 (4.30%) VPN
8 13 (3.29%) DHCP
9 10 (2.53%) Internet
10 9 (2.28%) HTTP
11 6 (1.52%) Cisco ASA
12 5 (1.27%) SSL
12 5 (1.27%) VoIP
12 5 (1.27%) FTP
12 5 (1.27%) 3G
13 4 (1.01%) IP Telephony
13 4 (1.01%) VLAN
14 3 (0.76%) LTE
14 3 (0.76%) Cisco IOS
Database & Business Intelligence
1 53 (13.42%) SQL Server
2 12 (3.04%) SQL Server 2008
2 12 (3.04%) Oracle Database
3 9 (2.28%) SQL Server 2000
4 8 (2.03%) SQL Server Reporting Services
5 7 (1.77%) Oracle Reports
6 6 (1.52%) SQL Server Integration Services
7 5 (1.27%) SQL Server 2005
7 5 (1.27%) Cognos Impromptu
7 5 (1.27%) DTS
7 5 (1.27%) Crystal Reports
8 4 (1.01%) Data Warehouse
8 4 (1.01%) Oracle BI Publisher
8 4 (1.01%) SQL Server 2012
9 3 (0.76%) Oracle Database 11g
9 3 (0.76%) Oracle Database 10g
9 3 (0.76%) PowerCenter
10 2 (0.51%) SQLPlus
10 2 (0.51%) MySQL
11 1 (0.25%) DB2
Development Applications
1 9 (2.28%) Dreamweaver
2 6 (1.52%) Visual Studio
3 5 (1.27%) Oracle Forms
4 1 (0.25%) CA Gen
General
1 68 (17.22%) Finance
2 15 (3.80%) Retail
3 10 (2.53%) Banking
4 6 (1.52%) Telecoms
4 6 (1.52%) Investment Banking
4 6 (1.52%) Legal
5 5 (1.27%) Spanish Language
6 4 (1.01%) Manufacturing
6 4 (1.01%) Front Office
6 4 (1.01%) Back Office
7 3 (0.76%) German Language
8 2 (0.51%) Marketing
8 2 (0.51%) French Language
8 2 (0.51%) Financial Institution
9 1 (0.25%) Pharmaceutical
9 1 (0.25%) Advertising
9 1 (0.25%) Publishing
9 1 (0.25%) Italian Language
9 1 (0.25%) Japanese Language
9 1 (0.25%) General Ledger
Libraries, Frameworks & Software Standards
1 25 (6.33%) .NET
1 25 (6.33%) XML
2 17 (4.30%) HTML
3 15 (3.80%) Web Services
4 10 (2.53%) Middleware
5 9 (2.28%) ASP.NET
5 9 (2.28%) REST
6 8 (2.03%) JSON
7 7 (1.77%) COM+
7 7 (1.77%) SOAP
8 5 (1.27%) CSS
9 4 (1.01%) J2EE
10 2 (0.51%) FIXML
10 2 (0.51%) WAP
10 2 (0.51%) WSDL
11 1 (0.25%) Spring MVC
11 1 (0.25%) Oracle Fusion
11 1 (0.25%) Spring
11 1 (0.25%) XMPP
11 1 (0.25%) XSLT
Miscellaneous
1 26 (6.58%) AS400
1 26 (6.58%) iSeries
2 25 (6.33%) Blackberry
3 13 (3.29%) Clustering
4 8 (2.03%) NHS
5 7 (1.77%) Management Information System
5 7 (1.77%) Fixed Income
6 6 (1.52%) Thin Client
6 6 (1.52%) Fat Client
7 5 (1.27%) E-Learning
8 3 (0.76%) EPoS
8 3 (0.76%) Video Conferencing
8 3 (0.76%) iPad
8 3 (0.76%) FlexPod
9 2 (0.51%) Enterprise Storage
9 2 (0.51%) SWIFT
9 2 (0.51%) Visualisation
9 2 (0.51%) Data Integration
9 2 (0.51%) iPhone
9 2 (0.51%) VLE
Operating Systems
1 215 (54.43%) Windows
2 83 (21.01%) Windows 7
3 76 (19.24%) Windows Server 2008
4 63 (15.95%) Windows Server 2003
5 51 (12.91%) Windows XP
6 41 (10.38%) Linux
7 39 (9.87%) UNIX
8 16 (4.05%) Windows Server 2012
9 15 (3.80%) Windows 8
10 11 (2.78%) Windows 2000
11 9 (2.28%) Windows Vista
12 8 (2.03%) Mac OS X
13 6 (1.52%) Android
13 6 (1.52%) Windows 2000 Server
13 6 (1.52%) Red Hat Enterprise Linux
13 6 (1.52%) Mac OS
14 5 (1.27%) OS/400
15 4 (1.01%) HPUX
15 4 (1.01%) Apple iOS
16 3 (0.76%) Ubuntu
Processes & Methodologies
1 69 (17.47%) ITIL
2 25 (6.33%) Migration
3 19 (4.81%) Service Management
4 18 (4.56%) PRINCE2
5 15 (3.80%) ERP
6 14 (3.54%) CRM
7 13 (3.29%) Service Delivery
8 12 (3.04%) Change Management
9 11 (2.78%) Disaster Recovery
10 10 (2.53%) Configuration Management
10 10 (2.53%) Identity Management
11 9 (2.28%) Project Management
11 9 (2.28%) Incident Management
12 8 (2.03%) Problem Management
12 8 (2.03%) Time Management
12 8 (2.03%) Change Control
12 8 (2.03%) Workflow
13 7 (1.77%) Business Continuity
13 7 (1.77%) Business Intelligence
13 7 (1.77%) Capacity Planning
Programming Languages
1 84 (21.27%) SQL
2 25 (6.33%) Java
3 23 (5.82%) PL/SQL
4 16 (4.05%) VB
5 15 (3.80%) VB.NET
5 15 (3.80%) JavaScript
5 15 (3.80%) PowerShell
6 14 (3.54%) C#
7 11 (2.78%) Perl
7 11 (2.78%) VB6
8 10 (2.53%) Python
9 9 (2.28%) PHP
9 9 (2.28%) C++
9 9 (2.28%) C
9 9 (2.28%) VBScript
10 6 (1.52%) Shell Script
10 6 (1.52%) Ruby
11 5 (1.27%) VBA
12 4 (1.01%) ActionScript
12 4 (1.01%) ActionScript 2.0
Qualifications
1 34 (8.61%) Security Cleared
2 30 (7.59%) Microsoft Certification
3 26 (6.58%) SC Cleared
4 20 (5.06%) Degree
5 19 (4.81%) MCSE
6 15 (3.80%) MCP
7 8 (2.03%) ITIL Certification
8 7 (1.77%) MCSA
8 7 (1.77%) MCITP
9 6 (1.52%) PRINCE2 Certification
10 5 (1.27%) DV Cleared
11 4 (1.01%) MOS
12 2 (0.51%) VMware Certified Professional (VCP)
12 2 (0.51%) A+ Certification
12 2 (0.51%) Check Point Certification
12 2 (0.51%) HND
12 2 (0.51%) CCNA
12 2 (0.51%) Citrix Certification
12 2 (0.51%) Cisco Certification
13 1 (0.25%) CNE
Quality Assurance & Compliance
1 28 (7.09%) SLA
2 4 (1.01%) QA
3 1 (0.25%) PCI DSS
3 1 (0.25%) Sarbanes-Oxley
3 1 (0.25%) GMP
System Software
1 115 (29.11%) Active Directory
2 32 (8.10%) VMware Infrastructure
3 17 (4.30%) Hyper-V
4 15 (3.80%) XenApp
5 9 (2.28%) Terminal Services
6 8 (2.03%) VMware ESX
7 6 (1.52%) vSphere
7 6 (1.52%) VMware ESXi
8 5 (1.27%) XenDesktop
8 5 (1.27%) Microsoft App-V
9 3 (0.76%) VMware Server
10 1 (0.25%) XenServer
10 1 (0.25%) NFS
10 1 (0.25%) UAG
10 1 (0.25%) vCloud
Systems Management
1 25 (6.33%) SCCM
2 8 (2.03%) ARCserve
3 4 (1.01%) Norton AntiVirus
4 3 (0.76%) NetBackup
4 3 (0.76%) Backup Exec
4 3 (0.76%) SCOM
4 3 (0.76%) WSUS
5 2 (0.51%) CA SiteMinder
5 2 (0.51%) Forefront Identity Manager
6 1 (0.25%) McAfee ePO
6 1 (0.25%) WMI
6 1 (0.25%) DameWare
6 1 (0.25%) MOM
6 1 (0.25%) OpenView Configuration Management
6 1 (0.25%) BMC PATROL
6 1 (0.25%) Control-M
Vendors
1 137 (34.68%) Microsoft
2 63 (15.95%) Citrix
2 63 (15.95%) VMware
3 47 (11.90%) Oracle
4 30 (7.59%) Cisco
5 23 (5.82%) HP
5 23 (5.82%) Remedy
6 12 (3.04%) Business Objects
7 11 (2.78%) IBM
7 11 (2.78%) Lotus
7 11 (2.78%) Apple
7 11 (2.78%) Kaspersky
8 8 (2.03%) SolarWinds
8 8 (2.03%) Sophos
9 7 (1.77%) Intel
9 7 (1.77%) CA
10 6 (1.52%) Symantec
10 6 (1.52%) Dell
10 6 (1.52%) Avaya
11 5 (1.27%) Cognos
City of London
Computer Futures
Rate: £200 - £300 per day
Posted: Yesterday
London
Global Technology Solutions Ltd
Rate: £175 - £184.75 per day
Posted: 4 days ago
North London
Marcus Donald People
Rate: £13 to £14 per hour
Posted: 4 days ago
Crawley
Bluefire Consulting
Rate: £25 - £28 per hour
Posted: 5 days ago
Buckinghamshire
Hudson - London
Rate: £200 - £201 per day
Posted: 6 days ago
Buckinghamshire
Oscar Associates (UK) Ltd
Rate: £175 - £225 per day
Posted: 6 days ago
Ipswich, Suffolk
Intapeople
Rate: £180 to £200 per day
Posted: 6 days ago
Sheffield, South Yorkshire
Candidate Source
Rate: Competitive
Posted: 6 days ago
Reading
Opus Recruitment Solutions Ltd
Rate: £195 - £245 per day
Posted: 11 days ago
Bristol
Opus Recruitment Solutions Ltd
Rate: £170 - £250 per annum
Posted: 12 days ago
Epsom
esynergy Solutions - UK
Rate: £200 - £250 per day
Posted: 13 days ago
Oxford
Opus Recruitment Solutions Ltd
Rate: £200 - £250 per annum
Posted: 18 days ago
Staffordshire
Hays IT - Uk Posting account
Rate: £25000.00 - £29500.00 per annum
Posted: 18 days ago
Slough
Real Staffing
Rate: £200 - £235 per day
Posted: 19 days ago
Watford
Interquest - Sand Resources
Rate: £13 - £15 per hour
Posted: 20 days ago