The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 408 392 334
Rank change year-on-year
-16 -58
Contract jobs requiring a Technical Support 208 191 282
As % of all contract IT jobs located in the UK 0.37% 0.36% 0.49%
As % of the Job Titles category 0.40% 0.39% 0.52%
Number of daily rates quoted 93 79 98
Average daily rate
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of your Daily Rate
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£225 £275 £250
Average daily rate % change year-on-year
-18.18% +10.00%
90% offered a daily rate of more than £123 £157 £160
10% offered a daily rate of more than £447 £455 £436
UK excluding London average daily rate £230 £250 £228
% change year-on-year
-8.00% +9.89%
Number of hourly rates quoted 42 23 52
Average hourly rate £17.29 £17.00 £15.00
Average hourly rate % change year-on-year
+1.67% +13.33%
90% offered a hourly rate of more than £11.00 £10.10 £10.00
10% offered a hourly rate of more than £32.50 £22.90 £22.50
UK excluding London average hourly rate £17.50 £16.25 £13.42
% change year-on-year
+7.69% +21.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52093 48868 53723
As % of all contract IT jobs located in the UK 92.10% 92.73% 92.84%
Number of daily rates quoted 31576 29013 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2015 2118 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 29 August 2014.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 29 August 2014.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 194 £225 -18.18% 138
London +28 65 £213 -29.75% 33
South East -18 42 £230 -23.33% 36
East of England -12 20 £225 -18.18% 13
City of London +17 17 £253 -16.52% 17
Surrey -4 13 £230 -29.23% 3
West Midlands -8 13 £238 - 3
Hampshire -10 10 £450 +125.00% 5
Scotland -17 10 £170 -38.18% 4
North West -17 9 £300 +50.00% 9
Berkshire -1 8 £220 -25.42% 14
Edinburgh -6 7 £160 - 1
Reading +11 6 £220 +18.91% 5
Buckinghamshire +1 6 £265 -18.46% 4
Coventry -6 6 £238 -
Yorkshire -7 6 £123 +8.88% 10
Cambridgeshire - 6 £275 - 7
East Midlands -1 5 £425 +38.77% 1
Bedfordshire -17 5 £650 +136.36% 2
Tyne and Wear -19 5 £188 +31.57% 1
North East -24 5 £188 -10.71% 1
South West -39 5 £280 -44.00% 7
Stevenage +3 4 - - 1
Epsom +2 4 £228 -41.29% 1
Hertfordshire -13 4 - - 3
Birmingham 0 3 - - 1
Milton Keynes 0 3 £270 -16.92% 2
West Yorkshire -5 3 £185 +64.44% 9
Lancashire -7 3 £270 - 1
Warwickshire -8 3 £238 - 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 213 (52.59%) Windows
2 150 (37.04%) Microsoft
3 118 (29.14%) Active Directory
4 96 (23.70%) MS Office
5 93 (22.96%) MS Excel
6 87 (21.48%) Windows 7
7 80 (19.75%) SQL
7 80 (19.75%) MS Exchange
8 78 (19.26%) Windows Server 2008
9 73 (18.02%) ITIL
10 66 (16.30%) VMware
11 65 (16.05%) Finance
11 65 (16.05%) Windows Server 2003
12 60 (14.81%) Citrix
13 53 (13.09%) Windows XP
13 53 (13.09%) Linux
14 52 (12.84%) Exchange Server 2010
15 51 (12.59%) Microsoft Certification
16 48 (11.85%) SQL Server
17 41 (10.12%) UNIX
18 39 (9.63%) Oracle
19 38 (9.38%) CRM
20 37 (9.14%) TCP/IP
21 35 (8.64%) Firewall
21 35 (8.64%) VMware Infrastructure
22 33 (8.15%) LAN
23 31 (7.65%) Cisco
24 30 (7.41%) Exchange Server 2007
25 28 (6.91%) Security Cleared
25 28 (6.91%) Exchange Server 2003

Technical Support
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 80 (19.75%) MS Exchange
2 52 (12.84%) Exchange Server 2010
3 30 (7.41%) Exchange Server 2007
4 28 (6.91%) Exchange Server 2003
5 21 (5.19%) SharePoint
6 18 (4.44%) IIS
7 12 (2.96%) Lync
8 10 (2.47%) Blackberry Enterprise Server
9 8 (1.98%) IBM Notes
10 7 (1.73%) Documentum
11 6 (1.48%) WebSphere
11 6 (1.48%) ColdFusion
12 5 (1.23%) Exchange Server 2013
12 5 (1.23%) Apache
13 4 (0.99%) SharePoint 2010
13 4 (0.99%) Exchange Server 2000
14 3 (0.74%) Oracle Workflow
15 2 (0.49%) Drupal
15 2 (0.49%) Oracle Application Server
15 2 (0.49%) CMS
Applications
1 96 (23.70%) MS Office
2 93 (22.96%) MS Excel
3 5 (1.23%) MS Visio
3 5 (1.23%) Spreadsheet
4 2 (0.49%) MS Project
5 1 (0.25%) CATIA
5 1 (0.25%) MS PowerPoint
Business Applications
1 9 (2.22%) Oracle EBS R12
1 9 (2.22%) Oracle General Ledger
1 9 (2.22%) Oracle Payables
1 9 (2.22%) Oracle Receivables
2 8 (1.98%) Oracle Assets
2 8 (1.98%) Oracle Financials
3 6 (1.48%) Oracle EBS
3 6 (1.48%) Oracle Cash Management
4 5 (1.23%) ION MarketView
5 4 (0.99%) Oracle Applications
6 3 (0.74%) Oracle Procure-to-Pay
6 3 (0.74%) Oracle 11i
6 3 (0.74%) Endur
6 3 (0.74%) Aligne
6 3 (0.74%) Oracle iProcurement
7 2 (0.49%) ZaiNet
7 2 (0.49%) Oracle CRM
7 2 (0.49%) Oracle Payroll
8 1 (0.25%) Infor M3
8 1 (0.25%) Oracle E-Business Tax
Cloud Services
1 4 (0.99%) Office 365
2 2 (0.49%) SaaS
3 1 (0.25%) IaaS
Communications & Networking
1 37 (9.14%) TCP/IP
2 35 (8.64%) Firewall
3 33 (8.15%) LAN
4 27 (6.67%) WAN
5 25 (6.17%) SAN
6 24 (5.93%) DNS
7 19 (4.69%) VPN
8 18 (4.44%) DHCP
8 18 (4.44%) Wireless
9 11 (2.72%) Internet
10 10 (2.47%) HTTP
11 8 (1.98%) Cisco ASA
12 6 (1.48%) VoIP
13 5 (1.23%) FTP
13 5 (1.23%) SSL
13 5 (1.23%) 3G
13 5 (1.23%) Intranet
13 5 (1.23%) VLAN
14 4 (0.99%) Cisco IOS
14 4 (0.99%) IP Telephony
Database & Business Intelligence
1 48 (11.85%) SQL Server
2 11 (2.72%) SQL Server 2008
3 8 (1.98%) SQL Server 2000
4 5 (1.23%) Oracle Database
4 5 (1.23%) Cognos Impromptu
4 5 (1.23%) Oracle Reports
4 5 (1.23%) Crystal Reports
4 5 (1.23%) DTS
5 4 (0.99%) Data Warehouse
5 4 (0.99%) Oracle BI Publisher
5 4 (0.99%) SQL Server 2012
6 3 (0.74%) MySQL
6 3 (0.74%) PowerCenter
6 3 (0.74%) Oracle Database 10g
6 3 (0.74%) SQL Server 2005
6 3 (0.74%) Oracle Database 11g
7 2 (0.49%) SQL Server Reporting Services
7 2 (0.49%) PostgreSQL
7 2 (0.49%) SQLPlus
7 2 (0.49%) Informix
Development Applications
1 6 (1.48%) Visual Studio
2 5 (1.23%) Oracle Forms
3 2 (0.49%) JIRA
4 1 (0.25%) Dreamweaver
General
1 65 (16.05%) Finance
2 16 (3.95%) Banking
3 11 (2.72%) Retail
4 9 (2.22%) Investment Banking
5 7 (1.73%) Telecoms
6 6 (1.48%) Legal
7 5 (1.23%) Manufacturing
7 5 (1.23%) Spanish Language
8 4 (0.99%) Back Office
9 3 (0.74%) German Language
10 2 (0.49%) French Language
10 2 (0.49%) Marketing
10 2 (0.49%) Front Office
10 2 (0.49%) Financial Institution
11 1 (0.25%) Pharmaceutical
11 1 (0.25%) Law
11 1 (0.25%) Advertising
11 1 (0.25%) Publishing
11 1 (0.25%) Military
11 1 (0.25%) General Ledger
Libraries, Frameworks & Software Standards
1 23 (5.68%) .NET
1 23 (5.68%) XML
2 17 (4.20%) HTML
3 14 (3.46%) Web Services
4 8 (1.98%) ASP.NET
5 7 (1.73%) COM+
5 7 (1.73%) SOAP
5 7 (1.73%) REST
6 6 (1.48%) JSON
6 6 (1.48%) Middleware
7 5 (1.23%) CSS
8 3 (0.74%) J2EE
8 3 (0.74%) Rendezvous
9 2 (0.49%) FIX Protocol
9 2 (0.49%) WebSphere MQ
9 2 (0.49%) FIXML
9 2 (0.49%) WSDL
10 1 (0.25%) XSLT
10 1 (0.25%) JSP
10 1 (0.25%) JMS
Miscellaneous
1 26 (6.42%) Blackberry
2 25 (6.17%) AS400
2 25 (6.17%) iSeries
3 12 (2.96%) Clustering
4 7 (1.73%) NHS
4 7 (1.73%) Fixed Income
5 6 (1.48%) Fat Client
5 6 (1.48%) Thin Client
6 5 (1.23%) Management Information System
7 4 (0.99%) iPad
7 4 (0.99%) iPhone
7 4 (0.99%) Video Conferencing
7 4 (0.99%) Foreign Exchange (FX)
8 3 (0.74%) EPoS
8 3 (0.74%) E-Learning
8 3 (0.74%) Derivative
9 2 (0.49%) SWIFT
9 2 (0.49%) CMDB
9 2 (0.49%) Computer Science
9 2 (0.49%) Life Science
Operating Systems
1 213 (52.59%) Windows
2 87 (21.48%) Windows 7
3 78 (19.26%) Windows Server 2008
4 65 (16.05%) Windows Server 2003
5 53 (13.09%) Windows XP
5 53 (13.09%) Linux
6 41 (10.12%) UNIX
7 20 (4.94%) Windows Server 2012
8 17 (4.20%) Windows 8
9 13 (3.21%) Red Hat Enterprise Linux
10 8 (1.98%) Mac OS
10 8 (1.98%) Windows Vista
11 7 (1.73%) Mac OS X
11 7 (1.73%) Android
12 6 (1.48%) Windows 2000
12 6 (1.48%) HPUX
13 5 (1.23%) OS/400
14 4 (0.99%) Apple iOS
14 4 (0.99%) Windows 2000 Server
14 4 (0.99%) CentOS
Processes & Methodologies
1 73 (18.02%) ITIL
2 38 (9.38%) CRM
3 23 (5.68%) Migration
4 20 (4.94%) Service Management
5 18 (4.44%) PRINCE2
6 16 (3.95%) ERP
7 14 (3.46%) Service Delivery
8 12 (2.96%) Configuration Management
9 10 (2.47%) Incident Management
9 10 (2.47%) Identity Management
9 10 (2.47%) Project Management
10 9 (2.22%) Workflow
11 8 (1.98%) Change Control
11 8 (1.98%) Change Management
11 8 (1.98%) Disaster Recovery
12 7 (1.73%) Business Intelligence
12 7 (1.73%) Business Continuity
12 7 (1.73%) Supplier Management
13 6 (1.48%) Capacity Planning
13 6 (1.48%) Time Management
Programming Languages
1 80 (19.75%) SQL
2 25 (6.17%) Java
3 19 (4.69%) PL/SQL
4 15 (3.70%) PowerShell
4 15 (3.70%) JavaScript
4 15 (3.70%) VB
4 15 (3.70%) VB.NET
5 14 (3.46%) C#
6 12 (2.96%) Python
6 12 (2.96%) Perl
6 12 (2.96%) PHP
7 11 (2.72%) VB6
8 9 (2.22%) C
8 9 (2.22%) VBScript
9 7 (1.73%) VBA
9 7 (1.73%) C++
9 7 (1.73%) Ruby
10 6 (1.48%) Shell Script
11 4 (0.99%) ActionScript 2.0
11 4 (0.99%) ActionScript
Qualifications
1 51 (12.59%) Microsoft Certification
2 28 (6.91%) Security Cleared
3 19 (4.69%) SC Cleared
4 15 (3.70%) MCSE
5 13 (3.21%) MCP
5 13 (3.21%) Degree
6 6 (1.48%) DV Cleared
6 6 (1.48%) PRINCE2 Certification
6 6 (1.48%) MCSA
6 6 (1.48%) ITIL Foundation Certificate
7 5 (1.23%) MCITP
8 4 (0.99%) MOS
8 4 (0.99%) VMware Certified Professional (VCP)
8 4 (0.99%) CCNA
8 4 (0.99%) ITIL Certification
8 4 (0.99%) Cisco Certification
9 2 (0.49%) A+ Certification
9 2 (0.49%) Check Point Certification
9 2 (0.49%) HND
10 1 (0.25%) VCP5
Quality Assurance & Compliance
1 28 (6.91%) SLA
2 4 (0.99%) QA
3 1 (0.25%) GMP
3 1 (0.25%) Sarbanes-Oxley
3 1 (0.25%) PCI DSS
System Software
1 118 (29.14%) Active Directory
2 35 (8.64%) VMware Infrastructure
3 19 (4.69%) Hyper-V
4 16 (3.95%) XenApp
5 9 (2.22%) Terminal Services
5 9 (2.22%) vSphere
6 7 (1.73%) VMware ESX
6 7 (1.73%) Microsoft App-V
6 7 (1.73%) XenDesktop
7 6 (1.48%) VMware ESXi
8 3 (0.74%) VMware Server
9 2 (0.49%) XenServer
10 1 (0.25%) NFS
10 1 (0.25%) UAG
10 1 (0.25%) vCloud
10 1 (0.25%) Veritas Volume Manager
10 1 (0.25%) Veritas Cluster Server
Systems Management
1 25 (6.17%) SCCM
2 8 (1.98%) ARCserve
3 7 (1.73%) Norton AntiVirus
4 4 (0.99%) WSUS
4 4 (0.99%) Backup Exec
4 4 (0.99%) Control-M
5 3 (0.74%) NetBackup
5 3 (0.74%) Puppet
6 2 (0.49%) SCOM
6 2 (0.49%) Nagios
6 2 (0.49%) CA SiteMinder
7 1 (0.25%) Opscode Chef
7 1 (0.25%) Symantec Endpoint Protection
7 1 (0.25%) SCOrch
7 1 (0.25%) SCSM
7 1 (0.25%) MOM
7 1 (0.25%) OpenView Configuration Management
7 1 (0.25%) BMC PATROL
7 1 (0.25%) DameWare
7 1 (0.25%) WMI
Vendors
1 150 (37.04%) Microsoft
2 66 (16.30%) VMware
3 60 (14.81%) Citrix
4 39 (9.63%) Oracle
5 31 (7.65%) Cisco
6 27 (6.67%) HP
7 18 (4.44%) Remedy
8 14 (3.46%) Red Hat
9 11 (2.72%) Symantec
9 11 (2.72%) Kaspersky
10 10 (2.47%) Lotus
10 10 (2.47%) Apple
10 10 (2.47%) IBM
11 8 (1.98%) SolarWinds
11 8 (1.98%) AppSense
11 8 (1.98%) Sophos
12 7 (1.73%) Intel
13 6 (1.48%) LANDesk
13 6 (1.48%) Avaya
13 6 (1.48%) CA
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