The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 445 418 376
Rank change year-on-year
-27 -42
Contract jobs requiring a Technical Support 148 185 192
As % of all contract IT jobs located in the UK 0.26% 0.33% 0.40%
As % of the Job Titles category 0.29% 0.36% 0.43%
Number of daily rates quoted 70 79 88
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£250 £250 £200
Average daily rate % change year-on-year
- +25.00%
90% offered a daily rate of more than £160 £150 £100
10% offered a daily rate of more than £482 £425 £350
UK excluding London average daily rate £243 £250 £170
% change year-on-year
-3.00% +47.05%
Number of hourly rates quoted 20 31 30
Average hourly rate £16.75 £17.00 £15.00
Average hourly rate % change year-on-year
-1.47% +13.33%
90% offered a hourly rate of more than £9.93 £12.00 £11.11
10% offered a hourly rate of more than £31.25 £31.50 £21.60
UK excluding London average hourly rate £14.75 £16.25 £14.00
% change year-on-year
-9.23% +16.07%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51645 52060 44962
As % of all contract IT jobs located in the UK 92.40% 92.35% 92.52%
Number of daily rates quoted 31339 31560 25761
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £245 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 2019 2073 2241
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 17 April 2015.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 17 April 2015.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 143 £250 -6.10% 103
London -11 50 £310 -0.80% 33
South East -34 20 £263 -1.86% 28
City of London +26 18 £335 +86.11% 12
West Midlands -7 16 £305 +35.55% 5
South West +7 15 £250 +9.89% 8
Yorkshire -15 15 £225 -65.38% 8
East of England +16 11 £238 +1.06% 10
West Yorkshire -5 11 £223 -65.76% 4
Leeds -10 11 £223 -65.76% 3
North West -15 11 £263 +5.00% 5
Wiltshire +11 10 £250 -7.83% 3
Swindon +18 9 £250 +92.30% 2
Berkshire +3 8 £425 +70.00% 4
Warwickshire +4 7 £313 +31.57% 1
Reading +11 5 £425 +36.00% 3
Oxfordshire -11 5 £150 +15.38% 7
Hertfordshire +5 4 £350 +84.21% 5
East Midlands +4 4 - - 4
Manchester -5 4 £246 - 2
Scotland -2 3 £153 +12.96% 1
North Yorkshire -4 3 £369 +55.26% 2
Oxford -12 3 - - 3
Leicester +10 2 - -
Leicestershire +10 2 - -
Coventry +5 2 £238 -
Buckinghamshire +2 2 - - 5
Somerset +1 2 £225 -30.76% 1
Lancashire -3 2 - -
Glasgow -3 2 £153 +12.96% 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 149 (49.34%) Windows
2 83 (27.48%) ITIL
3 75 (24.83%) Active Directory
4 68 (22.52%) Microsoft
5 66 (21.85%) Linux
6 54 (17.88%) SQL
6 54 (17.88%) VMware
7 50 (16.56%) UNIX
8 46 (15.23%) Finance
9 42 (13.91%) Windows Server 2008
10 41 (13.58%) TCP/IP
11 38 (12.58%) Windows 7
12 37 (12.25%) MS Office
13 34 (11.26%) MS Exchange
14 31 (10.26%) Windows Server 2003
15 30 (9.93%) Oracle
16 29 (9.60%) VMware Infrastructure
16 29 (9.60%) Degree
17 28 (9.27%) Windows Server 2012
17 28 (9.27%) Cisco
18 27 (8.94%) Citrix
19 26 (8.61%) Analytical Skills
20 25 (8.28%) Telecoms
21 23 (7.62%) Service Management
21 23 (7.62%) LAN
22 22 (7.28%) IBM
23 21 (6.95%) DNS
23 21 (6.95%) HP
23 21 (6.95%) MS Excel
24 20 (6.62%) Windows XP

Technical Support
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (11.26%) MS Exchange
2 18 (5.96%) IIS
3 14 (4.64%) SharePoint
3 14 (4.64%) WebSphere
3 14 (4.64%) Exchange Server 2010
4 13 (4.30%) Tomcat
5 12 (3.97%) WebSphere Application Server
6 11 (3.64%) IBM HTTP Server
7 8 (2.65%) Exchange Server 2007
8 7 (2.32%) Exchange Server 2003
8 7 (2.32%) IBM Notes
9 6 (1.99%) Blackberry Enterprise Server
9 6 (1.99%) Exchange Server 2013
10 5 (1.66%) Lync
11 4 (1.32%) Apache
12 3 (0.99%) TIBCO EMS
12 3 (0.99%) WorkSite
13 2 (0.66%) SharePoint Server
13 2 (0.66%) SharePoint 2010
14 1 (0.33%) Office Communications Server
Applications
1 37 (12.25%) MS Office
2 21 (6.95%) MS Excel
3 4 (1.32%) MS PowerPoint
4 2 (0.66%) Spreadsheet
5 1 (0.33%) InfoPath
5 1 (0.33%) MS Visio
Business Applications
1 4 (1.32%) Oracle General Ledger
1 4 (1.32%) Oracle EBS R12
1 4 (1.32%) Oracle Receivables
2 3 (0.99%) Oracle Assets
2 3 (0.99%) Oracle Payables
2 3 (0.99%) Oracle Financials
3 2 (0.66%) Agresso
3 2 (0.66%) BusinessWorks
3 2 (0.66%) ResourceLink
4 1 (0.33%) SAP ERP
4 1 (0.33%) Remedy ITSM
4 1 (0.33%) Oracle iProcurement
4 1 (0.33%) Oracle Applications
4 1 (0.33%) BASE24
4 1 (0.33%) Dynamics AX
Cloud Services
1 11 (3.64%) Office 365
2 4 (1.32%) IaaS
2 4 (1.32%) Mimecast
3 3 (0.99%) Microsoft Azure
4 2 (0.66%) Amazon AWS
4 2 (0.66%) SaaS
4 2 (0.66%) PaaS
4 2 (0.66%) Google Apps
Communications & Networking
1 41 (13.58%) TCP/IP
2 23 (7.62%) LAN
3 21 (6.95%) DNS
4 20 (6.62%) HTTP
4 20 (6.62%) WAN
5 19 (6.29%) Firewall
6 17 (5.63%) SAN
7 11 (3.64%) SSL
7 11 (3.64%) DHCP
8 10 (3.31%) Radio Access Network
9 9 (2.98%) LDAP
10 8 (2.65%) VoIP
10 8 (2.65%) Wireless
11 7 (2.32%) VPN
12 6 (1.99%) Intranet
13 5 (1.66%) NAS
14 4 (1.32%) Wi-Fi
14 4 (1.32%) Internet
14 4 (1.32%) FTP
14 4 (1.32%) GSM
Database & Business Intelligence
1 17 (5.63%) SQL Server
2 11 (3.64%) DB2
3 6 (1.99%) Oracle Reports
4 5 (1.66%) Relational Database
5 3 (0.99%) Oracle BI Publisher
5 3 (0.99%) SQL Server 2008
5 3 (0.99%) Data Warehouse
5 3 (0.99%) RDBMS
6 2 (0.66%) IDOL
6 2 (0.66%) SQL Server 2005
7 1 (0.33%) SQL Server Analysis Services
7 1 (0.33%) SQL Server Reporting Services
7 1 (0.33%) SAP BW
7 1 (0.33%) MongoDB
7 1 (0.33%) NoSQL
7 1 (0.33%) SAP HANA
7 1 (0.33%) Oracle Database
7 1 (0.33%) MySQL
Development Applications
1 6 (1.99%) Ant
2 4 (1.32%) Oracle Forms
2 4 (1.32%) Team Foundation Server
3 2 (0.66%) Octopus Deploy
4 1 (0.33%) SQL Server Management Studio (SSMS)
4 1 (0.33%) Introscope
4 1 (0.33%) Subversion
4 1 (0.33%) Visual Studio
4 1 (0.33%) VSS/SourceSafe
General
1 46 (15.23%) Finance
2 25 (8.28%) Telecoms
3 12 (3.97%) Front Office
4 10 (3.31%) Banking
5 6 (1.99%) Investment Banking
6 4 (1.32%) Retail
6 4 (1.32%) Financial Institution
6 4 (1.32%) Law
7 3 (0.99%) Publishing
8 2 (0.66%) French Language
8 2 (0.66%) Legal
8 2 (0.66%) Advertising
8 2 (0.66%) Back Office
8 2 (0.66%) Marketing
9 1 (0.33%) Mandarin Language
9 1 (0.33%) Automotive
9 1 (0.33%) German Language
9 1 (0.33%) Japanese Language
9 1 (0.33%) Norwegian Language
9 1 (0.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 10 (3.31%) FIX Protocol
2 8 (2.65%) Middleware
3 7 (2.32%) HTML
4 6 (1.99%) .NET
4 6 (1.99%) CSS
5 4 (1.32%) JSON
5 4 (1.32%) RESTful
6 3 (0.99%) OpenID
6 3 (0.99%) Regular Expression
6 3 (0.99%) OAuth2
6 3 (0.99%) WF
6 3 (0.99%) Web Services
6 3 (0.99%) XML
7 2 (0.66%) ASP.NET
7 2 (0.66%) SAML
7 2 (0.66%) OAuth
7 2 (0.66%) iOS SDK
7 2 (0.66%) CSS3
8 1 (0.33%) J2EE
8 1 (0.33%) XSLT
Miscellaneous
1 26 (8.61%) Analytical Skills
2 11 (3.64%) Blackberry
3 10 (3.31%) Computer Science
4 8 (2.65%) Management Information System
5 6 (1.99%) Client/Server
5 6 (1.99%) Clustering
6 5 (1.66%) Smartcard
6 5 (1.66%) NHS
7 4 (1.32%) Thin Client
7 4 (1.32%) Mobile App
7 4 (1.32%) Fat Client
8 3 (0.99%) iSeries
8 3 (0.99%) Learning Management System
8 3 (0.99%) AS400
9 2 (0.66%) Fixed Income
9 2 (0.66%) Video Conferencing
9 2 (0.66%) Web 2.0
9 2 (0.66%) Enterprise Storage
10 1 (0.33%) Enterprise Software
10 1 (0.33%) User Experience
Operating Systems
1 149 (49.34%) Windows
2 66 (21.85%) Linux
3 50 (16.56%) UNIX
4 42 (13.91%) Windows Server 2008
5 38 (12.58%) Windows 7
6 31 (10.26%) Windows Server 2003
7 28 (9.27%) Windows Server 2012
8 20 (6.62%) Windows XP
9 19 (6.29%) Solaris
10 14 (4.64%) HPUX
11 12 (3.97%) Apple iOS
11 12 (3.97%) CentOS
12 11 (3.64%) Android
13 10 (3.31%) AIX
14 9 (2.98%) Windows NT
14 9 (2.98%) Ubuntu
14 9 (2.98%) Windows 8
15 8 (2.65%) Mac OS X
15 8 (2.65%) Windows 2000
16 7 (2.32%) Red Hat Enterprise Linux
Processes & Methodologies
1 83 (27.48%) ITIL
2 23 (7.62%) Service Management
3 15 (4.97%) Project Management
4 13 (4.30%) Migration
5 12 (3.97%) Incident Management
5 12 (3.97%) E-Commerce
6 10 (3.31%) Workflow
6 10 (3.31%) Service Delivery
7 9 (2.98%) Change Management
7 9 (2.98%) Root Cause Analysis
8 8 (2.65%) Problem Management
8 8 (2.65%) Continuous Improvement
8 8 (2.65%) Asset Management
9 7 (2.32%) Load Balancing
9 7 (2.32%) Knowledge Management
10 6 (1.99%) Stakeholder Management
10 6 (1.99%) Configuration Management
11 5 (1.66%) Document Management
11 5 (1.66%) Network Management
11 5 (1.66%) Time Management
Programming Languages
1 54 (17.88%) SQL
2 20 (6.62%) Java
3 9 (2.98%) PowerShell
4 8 (2.65%) JavaScript
4 8 (2.65%) Perl
5 7 (2.32%) C
5 7 (2.32%) Python
6 6 (1.99%) C#
7 4 (1.32%) PL/SQL
7 4 (1.32%) Shell Script
7 4 (1.32%) Jython
8 3 (0.99%) VBScript
8 3 (0.99%) VB.NET
9 1 (0.33%) ABAP
9 1 (0.33%) VBA
9 1 (0.33%) PHP
9 1 (0.33%) Ruby
9 1 (0.33%) X++
Qualifications
1 29 (9.60%) Degree
2 18 (5.96%) Security Cleared
3 13 (4.30%) SC Cleared
4 10 (3.31%) Microsoft Certification
5 6 (1.99%) Cisco Certification
6 5 (1.66%) CCNA
6 5 (1.66%) MCP
6 5 (1.66%) MCSE
7 3 (0.99%) VMware Certified Professional (VCP)
8 2 (0.66%) MCDST
8 2 (0.66%) MCITP
8 2 (0.66%) ITIL Certification
8 2 (0.66%) MCSA
8 2 (0.66%) BC Cleared
8 2 (0.66%) DV Cleared
8 2 (0.66%) VCP5
9 1 (0.33%) CCNP
9 1 (0.33%) Sun Certification
9 1 (0.33%) PMI Certification
9 1 (0.33%) CCSA
Quality Assurance & Compliance
1 9 (2.98%) SLA
2 3 (0.99%) Sarbanes-Oxley
2 3 (0.99%) HIPAA
3 2 (0.66%) QA
4 1 (0.33%) ISO 8583
System Software
1 75 (24.83%) Active Directory
2 29 (9.60%) VMware Infrastructure
3 13 (4.30%) Hyper-V
4 11 (3.64%) VMware ESX
5 10 (3.31%) XenApp
6 8 (2.65%) vSphere
6 8 (2.65%) VMware ESXi
7 7 (2.32%) Terminal Services
8 5 (1.66%) Microsoft Virtual Server
8 5 (1.66%) XenDesktop
9 4 (1.32%) Microsoft App-V
9 4 (1.32%) BitLocker
10 3 (0.99%) VMware Server
11 2 (0.66%) Citrix Presentation Server
11 2 (0.66%) XenServer
12 1 (0.33%) ISA Server
12 1 (0.33%) VirtualBox
12 1 (0.33%) Forefront TMG
Systems Management
1 14 (4.64%) SCCM
2 5 (1.66%) ARCserve
2 5 (1.66%) NetBackup
3 4 (1.32%) Backup Exec
3 4 (1.32%) Tivoli
4 3 (0.99%) Netcool
4 3 (0.99%) Norton AntiVirus
4 3 (0.99%) SCOM
4 3 (0.99%) Cisco Prime
4 3 (0.99%) ServiceCenter
5 2 (0.66%) Icinga
5 2 (0.66%) Nagios
5 2 (0.66%) WSUS
5 2 (0.66%) TIBCO Hawk
5 2 (0.66%) ZENworks
6 1 (0.33%) Control-M
6 1 (0.33%) ZABBIX
6 1 (0.33%) WhatsUp Gold
6 1 (0.33%) SolarWinds Orion
6 1 (0.33%) CA Wily
Vendors
1 68 (22.52%) Microsoft
2 54 (17.88%) VMware
3 30 (9.93%) Oracle
4 28 (9.27%) Cisco
5 27 (8.94%) Citrix
6 22 (7.28%) IBM
7 21 (6.95%) HP
8 17 (5.63%) Apple
9 8 (2.65%) Red Hat
10 7 (2.32%) Lotus
11 6 (1.99%) CheckPoint
11 6 (1.99%) Symantec
11 6 (1.99%) Sun
11 6 (1.99%) McAfee
11 6 (1.99%) Splunk
12 5 (1.66%) Fidessa
12 5 (1.66%) SAP
12 5 (1.66%) Remedy
12 5 (1.66%) TIBCO
12 5 (1.66%) NetApp
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £250 - £275 per annum
Posted: Yesterday
Hertfordshire
CK Group
Rate: Competitive
Posted: 2 days ago
Ipswich, Suffolk
Lorien Resourcing
Posted: 3 days ago
London
Computer Futures
Rate: competitive
Posted: 8 days ago
Cumbria
Capita - ITMS
Rate: £480 - £530 per day
Posted: 11 days ago
City of London
Interquest - Sand Resources
Rate: £180 - £187.50 per day
Posted: 16 days ago
Rugby
Recruitment Genius
Rate: £20000 - £22000 per annum
Posted: 17 days ago
Leeds
Hays IT - Uk Posting account
Rate: £200.00 - £240.00 per day
Posted: 23 days ago
Glasgow
Hays IT - Uk Posting account
Rate: £90.00 - £95.00 per day
Posted: 23 days ago
London
Hays IT - Uk Posting account
Rate: £150.00 - £170.00 per annum
Posted: 23 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £475 - £500 per day
Posted: 24 days ago
London
Computer Futures
Rate: competitive
Posted: 25 days ago
London
Real Staffing
Rate: £450 - £550 per day
Posted: 25 days ago