The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 434 424 368
Rank change year-on-year
-10 -56
Contract jobs requiring a Technical Support 158 165 183
As % of all contract IT jobs located in the UK 0.29% 0.31% 0.39%
As % of the Job Titles category 0.31% 0.34% 0.42%
Number of daily rates quoted 78 70 86
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£293 £250 £223
Average daily rate % change year-on-year
+17.00% +12.35%
90% offered a daily rate of more than £169 £138 £114
10% offered a daily rate of more than £477 £443 £350
UK excluding London average daily rate £273 £248 £178
% change year-on-year
+10.10% +39.43%
Number of hourly rates quoted 21 23 31
Average hourly rate £14.25 £17.00 £15.00
Average hourly rate % change year-on-year
-16.17% +13.33%
90% offered a hourly rate of more than £8.73 £12.40 £11.00
10% offered a hourly rate of more than £30.00 £31.00 £21.95
UK excluding London average hourly rate £13.68 £16.50 £13.73
% change year-on-year
-17.12% +20.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50807 49213 43153
As % of all contract IT jobs located in the UK 92.46% 92.36% 92.78%
Number of daily rates quoted 30874 29577 24780
Average daily rate £400 £400 £400
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1991 2026 2213
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £10.58
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.70 £17.00 £17.50
% change year-on-year
-1.76% -2.85%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 31 March 2015.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 31 March 2015.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 150 £300 +20.00% 116
London -6 48 £350 +16.18% 32
South East -40 26 £425 +75.25% 31
West Midlands +1 18 £300 +40.18% 5
South West -1 16 £268 +17.58% 6
City of London +19 15 £503 +179.16% 13
Yorkshire -7 14 £220 -66.15% 12
East of England +18 13 £213 -11.45% 10
Berkshire 0 12 £438 +75.00% 7
Wiltshire +7 11 £313 +15.20% 3
Swindon +17 10 £313 +140.38% 2
Leeds -5 10 £220 -66.15% 5
West Yorkshire -9 10 £220 -66.15% 6
North West -14 9 £314 +74.30% 12
Warwickshire +7 8 £313 +25.00% 1
Hertfordshire +7 7 £350 +42.85% 4
Reading +4 6 £425 +36.00% 4
Manchester -6 5 £365 - 9
East Midlands -2 4 £470 - 5
Wales -7 4 £125 -
North Yorkshire -1 3 £369 +55.26% 4
Surrey -2 3 - - 8
Coventry -3 3 £300 -
Hampshire -6 3 £238 - 2
Scotland -9 3 £153 +12.96% 2
Oxfordshire -12 3 - - 5
Cobham - 3 - -
South Wales +3 2 £125 -
Somerset -3 2 £225 -30.76% 1
Glasgow -4 2 £153 +12.96% 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 31 March 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 146 (47.71%) Windows
2 85 (27.78%) ITIL
3 78 (25.49%) Microsoft
4 65 (21.24%) Linux
5 64 (20.92%) Active Directory
6 54 (17.65%) SQL
7 48 (15.69%) UNIX
8 47 (15.36%) Finance
8 47 (15.36%) VMware
9 42 (13.73%) Windows 7
10 39 (12.75%) Windows Server 2008
10 39 (12.75%) TCP/IP
11 37 (12.09%) MS Office
12 36 (11.76%) Degree
13 33 (10.78%) Analytical Skills
14 31 (10.13%) MS Exchange
15 30 (9.80%) Cisco
15 30 (9.80%) Oracle
16 28 (9.15%) MS Excel
17 27 (8.82%) Windows Server 2003
18 26 (8.50%) VMware Infrastructure
18 26 (8.50%) Windows Server 2012
19 25 (8.17%) Telecoms
20 22 (7.19%) Citrix
21 21 (6.86%) HP
21 21 (6.86%) Apple
21 21 (6.86%) IBM
21 21 (6.86%) LAN
21 21 (6.86%) Windows XP
21 21 (6.86%) Service Management

Technical Support
Top Related IT Skills by Category

For the 6 months to 31 March 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (10.13%) MS Exchange
2 15 (4.90%) Exchange Server 2010
3 14 (4.58%) IIS
4 12 (3.92%) SharePoint
4 12 (3.92%) WebSphere
5 8 (2.61%) IBM HTTP Server
5 8 (2.61%) Tomcat
5 8 (2.61%) IBM Notes
5 8 (2.61%) WebSphere Application Server
6 7 (2.29%) Exchange Server 2003
6 7 (2.29%) Exchange Server 2007
7 6 (1.96%) Exchange Server 2013
7 6 (1.96%) Blackberry Enterprise Server
8 3 (0.98%) TIBCO EMS
8 3 (0.98%) WorkSite
8 3 (0.98%) Lync
9 2 (0.65%) SharePoint 2010
9 2 (0.65%) Oracle Workflow
9 2 (0.65%) Apache
10 1 (0.33%) Lotus Domino
Applications
1 37 (12.09%) MS Office
2 28 (9.15%) MS Excel
3 6 (1.96%) MS PowerPoint
4 2 (0.65%) Adobe Illustrator
4 2 (0.65%) Spreadsheet
4 2 (0.65%) MS Visio
4 2 (0.65%) AutoCAD
5 1 (0.33%) S-PLUS
5 1 (0.33%) InfoPath
Business Applications
1 5 (1.63%) Oracle General Ledger
1 5 (1.63%) Oracle EBS R12
1 5 (1.63%) Oracle Receivables
2 3 (0.98%) Oracle Assets
2 3 (0.98%) Oracle Payables
2 3 (0.98%) Oracle Financials
2 3 (0.98%) Summit
3 2 (0.65%) Agresso
3 2 (0.65%) BusinessWorks
3 2 (0.65%) Oracle Applications
3 2 (0.65%) Oracle iProcurement
4 1 (0.33%) IntelliMatch
4 1 (0.33%) ION MarketView
4 1 (0.33%) BASE24
4 1 (0.33%) Dynamics AX
4 1 (0.33%) ResourceLink
4 1 (0.33%) SAP ERP
4 1 (0.33%) Remedy ITSM
Cloud Services
1 8 (2.61%) Office 365
2 4 (1.31%) IaaS
3 3 (0.98%) Microsoft Azure
3 3 (0.98%) Google Apps
4 2 (0.65%) SaaS
4 2 (0.65%) PaaS
Communications & Networking
1 39 (12.75%) TCP/IP
2 21 (6.86%) LAN
3 18 (5.88%) WAN
4 17 (5.56%) DNS
5 15 (4.90%) SAN
6 14 (4.58%) HTTP
6 14 (4.58%) Firewall
7 11 (3.59%) DHCP
8 10 (3.27%) SSL
8 10 (3.27%) Radio Access Network
9 9 (2.94%) Wireless
9 9 (2.94%) VoIP
10 7 (2.29%) VPN
10 7 (2.29%) Intranet
10 7 (2.29%) Internet
11 5 (1.63%) FTP
11 5 (1.63%) LDAP
12 4 (1.31%) ATM
12 4 (1.31%) GSM
13 3 (0.98%) Ethernet
Database & Business Intelligence
1 16 (5.23%) SQL Server
2 8 (2.61%) DB2
3 6 (1.96%) Oracle Reports
3 6 (1.96%) Data Warehouse
4 5 (1.63%) Relational Database
5 3 (0.98%) Oracle BI Publisher
5 3 (0.98%) RDBMS
5 3 (0.98%) PowerMart
6 2 (0.65%) IDOL
6 2 (0.65%) SQL Server 2008
7 1 (0.33%) MongoDB
7 1 (0.33%) NoSQL
7 1 (0.33%) SAP HANA
7 1 (0.33%) Oracle Database
7 1 (0.33%) MySQL
7 1 (0.33%) SQL Server Reporting Services
7 1 (0.33%) SQL Server 2005
7 1 (0.33%) SQL Server Analysis Services
7 1 (0.33%) SAP BW
Development Applications
1 4 (1.31%) Visual Studio
1 4 (1.31%) Oracle Forms
1 4 (1.31%) Team Foundation Server
2 3 (0.98%) Ant
3 2 (0.65%) Octopus Deploy
4 1 (0.33%) SQL Server Management Studio (SSMS)
4 1 (0.33%) Subversion
4 1 (0.33%) VSS/SourceSafe
General
1 47 (15.36%) Finance
2 25 (8.17%) Telecoms
3 17 (5.56%) Banking
4 13 (4.25%) Front Office
5 9 (2.94%) Investment Banking
6 4 (1.31%) Financial Institution
6 4 (1.31%) Law
6 4 (1.31%) Publishing
7 3 (0.98%) Marketing
7 3 (0.98%) Retail
7 3 (0.98%) French Language
8 2 (0.65%) German Language
8 2 (0.65%) Legal
8 2 (0.65%) Advertising
8 2 (0.65%) Back Office
9 1 (0.33%) Automotive
9 1 (0.33%) Japanese Language
9 1 (0.33%) Norwegian Language
9 1 (0.33%) Spanish Language
9 1 (0.33%) Multimedia
Libraries, Frameworks & Software Standards
1 12 (3.92%) FIX Protocol
2 7 (2.29%) Middleware
3 6 (1.96%) CSS
3 6 (1.96%) .NET
4 5 (1.63%) HTML
5 4 (1.31%) RESTful
6 3 (0.98%) OpenID
6 3 (0.98%) WF
6 3 (0.98%) Regular Expression
6 3 (0.98%) OAuth2
6 3 (0.98%) XML
6 3 (0.98%) XSLT
7 2 (0.65%) ASP.NET
7 2 (0.65%) Web Services
7 2 (0.65%) FpML
7 2 (0.65%) JSON
7 2 (0.65%) WebSphere Message Broker
7 2 (0.65%) WebSphere MQ
7 2 (0.65%) OAuth
7 2 (0.65%) iOS SDK
Miscellaneous
1 33 (10.78%) Analytical Skills
2 13 (4.25%) Blackberry
3 12 (3.92%) Computer Science
4 8 (2.61%) Management Information System
5 6 (1.96%) Client/Server
6 5 (1.63%) NHS
6 5 (1.63%) Clustering
7 4 (1.31%) Thin Client
7 4 (1.31%) Smartcard
7 4 (1.31%) Mobile App
7 4 (1.31%) Fat Client
8 3 (0.98%) Video Conferencing
8 3 (0.98%) iSeries
8 3 (0.98%) Learning Management System
8 3 (0.98%) SWIFT
8 3 (0.98%) AS400
8 3 (0.98%) Fixed Income
8 3 (0.98%) GIS
8 3 (0.98%) Equities
9 2 (0.65%) Web 2.0
Operating Systems
1 146 (47.71%) Windows
2 65 (21.24%) Linux
3 48 (15.69%) UNIX
4 42 (13.73%) Windows 7
5 39 (12.75%) Windows Server 2008
6 27 (8.82%) Windows Server 2003
7 26 (8.50%) Windows Server 2012
8 21 (6.86%) Windows XP
9 20 (6.54%) Solaris
10 16 (5.23%) HPUX
11 10 (3.27%) CentOS
12 9 (2.94%) Windows 8
12 9 (2.94%) Apple iOS
12 9 (2.94%) Mac OS X
12 9 (2.94%) Android
13 8 (2.61%) AIX
14 7 (2.29%) Windows NT
14 7 (2.29%) Ubuntu
14 7 (2.29%) Red Hat Enterprise Linux
15 6 (1.96%) Windows 2000
Processes & Methodologies
1 85 (27.78%) ITIL
2 21 (6.86%) Service Management
3 14 (4.58%) Migration
3 14 (4.58%) Project Management
4 13 (4.25%) Service Delivery
5 11 (3.59%) Incident Management
6 9 (2.94%) CRM
6 9 (2.94%) E-Commerce
6 9 (2.94%) Workflow
6 9 (2.94%) Asset Management
7 8 (2.61%) Load Balancing
7 8 (2.61%) Continuous Improvement
8 7 (2.29%) Knowledge Management
8 7 (2.29%) Problem Management
8 7 (2.29%) Stakeholder Management
8 7 (2.29%) Change Management
9 6 (1.96%) Risk Management
9 6 (1.96%) Time Management
9 6 (1.96%) Root Cause Analysis
10 5 (1.63%) Change Control
Programming Languages
1 54 (17.65%) SQL
2 16 (5.23%) Java
3 11 (3.59%) Perl
4 7 (2.29%) PowerShell
5 6 (1.96%) JavaScript
5 6 (1.96%) C
5 6 (1.96%) C#
6 4 (1.31%) PL/SQL
7 3 (0.98%) VBScript
7 3 (0.98%) VB.NET
7 3 (0.98%) Shell Script
8 1 (0.33%) Jython
8 1 (0.33%) Ruby
8 1 (0.33%) X++
8 1 (0.33%) ABAP
8 1 (0.33%) VBA
8 1 (0.33%) Python
8 1 (0.33%) VB
8 1 (0.33%) PHP
Qualifications
1 36 (11.76%) Degree
2 16 (5.23%) Microsoft Certification
2 16 (5.23%) Security Cleared
3 10 (3.27%) SC Cleared
4 5 (1.63%) MCSE
4 5 (1.63%) CCNA
4 5 (1.63%) Cisco Certification
5 4 (1.31%) MCP
6 3 (0.98%) BC Cleared
6 3 (0.98%) VMware Certified Professional (VCP)
7 2 (0.65%) DV Cleared
7 2 (0.65%) MCSA
7 2 (0.65%) ITIL Certification
7 2 (0.65%) VCP5
7 2 (0.65%) MCDST
7 2 (0.65%) MCITP
8 1 (0.33%) PMI Certification
8 1 (0.33%) CCSA
8 1 (0.33%) SCSA
8 1 (0.33%) MOS
Quality Assurance & Compliance
1 11 (3.59%) SLA
2 3 (0.98%) Sarbanes-Oxley
2 3 (0.98%) HIPAA
3 2 (0.65%) QA
4 1 (0.33%) ISO 8583
System Software
1 64 (20.92%) Active Directory
2 26 (8.50%) VMware Infrastructure
3 12 (3.92%) Hyper-V
4 11 (3.59%) VMware ESX
5 8 (2.61%) XenApp
6 7 (2.29%) VMware ESXi
7 6 (1.96%) vSphere
8 5 (1.63%) Microsoft Virtual Server
8 5 (1.63%) Terminal Services
9 4 (1.31%) Microsoft App-V
9 4 (1.31%) XenDesktop
10 3 (0.98%) VMware Server
11 2 (0.65%) Citrix Presentation Server
11 2 (0.65%) XenServer
12 1 (0.33%) ISA Server
12 1 (0.33%) Forefront TMG
12 1 (0.33%) VirtualBox
Systems Management
1 13 (4.25%) SCCM
2 5 (1.63%) Tivoli
2 5 (1.63%) ARCserve
2 5 (1.63%) NetBackup
3 4 (1.31%) Control-M
3 4 (1.31%) SCOM
4 3 (0.98%) Netcool
4 3 (0.98%) Backup Exec
4 3 (0.98%) Norton AntiVirus
4 3 (0.98%) ServiceCenter
4 3 (0.98%) Cisco Prime
5 2 (0.65%) Icinga
5 2 (0.65%) WSUS
5 2 (0.65%) TIBCO Hawk
5 2 (0.65%) ZENworks
5 2 (0.65%) Nagios
6 1 (0.33%) ZABBIX
6 1 (0.33%) WhatsUp Gold
6 1 (0.33%) SolarWinds Orion
6 1 (0.33%) Puppet
Vendors
1 78 (25.49%) Microsoft
2 47 (15.36%) VMware
3 30 (9.80%) Cisco
3 30 (9.80%) Oracle
4 22 (7.19%) Citrix
5 21 (6.86%) Apple
5 21 (6.86%) IBM
5 21 (6.86%) HP
6 8 (2.61%) Lotus
6 8 (2.61%) Red Hat
7 6 (1.96%) CheckPoint
7 6 (1.96%) Sun
7 6 (1.96%) McAfee
8 5 (1.63%) Google
8 5 (1.63%) Fidessa
8 5 (1.63%) SAP
8 5 (1.63%) TIBCO
8 5 (1.63%) Symantec
8 5 (1.63%) Remedy
8 5 (1.63%) NetApp
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £200 - £280 per annum
Posted: 14 hours ago
City, London
Senitor Associates
Rate: £220 - £280 per day
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Synergize Consulting
Rate: Unspecified
Posted: Yesterday
Cumbria
Capita - ITMS
Rate: £480 - £530 per day
Posted: 4 days ago
London
Stott & May
Rate: Up to £275 per day
Posted: 5 days ago
Leeds
Hays IT - Uk Posting account
Rate: £200.00 - £240.00 per day
Posted: 5 days ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Rate: £90.00 - £95.00 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Northern Recruitment Group
Rate: Up to £39,000 per annum depending on experience
Posted: 5 days ago
London
Hays IT - Uk Posting account
Rate: £150.00 - £170.00 per annum
Posted: 5 days ago
Ipswich, Suffolk
Intapeople
Rate: £180 - £220 per day
Posted: 6 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £475 - £500 per day
Posted: 6 days ago
London
Computer Futures
Rate: competitive
Posted: 7 days ago
London
Real Staffing
Rate: £450 - £550 per day
Posted: 7 days ago
Bedfordshire
Hays IT - Uk Posting account
Rate: £170.00 - £270.00 per day
Posted: 14 days ago