The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 465 460 455
Rank change year-on-year
-5 -5
Contract jobs requiring a Technical Support 162 156 131
As % of all contract IT jobs located in the UK 0.31% 0.30% 0.26%
As % of the Job Titles category 0.33% 0.32% 0.28%
Number of daily rates quoted 93 95 57
Average daily rate £253 £293 £228
Average daily rate % change year-on-year
-13.67% +28.57%
90% offered a daily rate of more than £150 £161 £115
10% offered a daily rate of more than £420 £450 £425
UK excluding London average daily rate £300 £288 £228
% change year-on-year
+4.34% +26.37%
Number of hourly rates quoted 23 16 19
Average hourly rate £12.00 £14.00 £15.00
Average hourly rate % change year-on-year
-14.28% -6.66%
90% offered a hourly rate of more than £9.42 £8.50 £10.30
10% offered a hourly rate of more than £109.80 £27.80 £20.30
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48652 48803 46653
As % of all contract IT jobs located in the UK 94.49% 94.48% 94.26%
Number of daily rates quoted 31297 30382 27621
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1739 1915 2049
Average hourly rate £17.50 £16.75 £17.50
Average hourly rate % change year-on-year
+4.47% -4.28%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.82 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 9 February 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 9 February 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 152 £250 -15.25% 105
London +26 70 £250 -23.07% 23
South East -7 30 £300 -29.41% 38
North West -1 17 £400 +15.94% 11
Berkshire +9 13 £380 -13.14% 11
Manchester -11 11 £400 +9.58% 2
East of England -2 10 £438 +79.48% 9
South West -3 10 £225 -14.93% 6
City of London +41 8 £300 -36.33% 6
West Sussex +13 8 £215 -29.21% 7
Reading -4 8 £390 -8.23% 4
Hampshire +7 5 £306 +28.84% 4
West Yorkshire -14 5 £375 +66.66% 3
Yorkshire -21 5 £375 +61.29% 7
Scotland -3 4 £213 -10.99%
East Midlands -5 4 £199 -57.71% 1
Wiltshire -11 4 £205 -20.31% 1
Leeds -11 4 £375 +66.66% 2
West Midlands -18 4 £220 -26.05% 7
Horsham - 4 £105 - 2
Gloucestershire +14 3 £363 +107.14%
Bedfordshire +4 3 £500 +90.47% 2
Birmingham -2 3 £140 -52.13% 2
Crawley -2 3 £300 -4.00% 4
Chippenham - 3 - -
Southampton - 3 £575 - 2
Exeter - 3 £288 -
Luton - 3 £500 -
Devon - 3 £288 -
Edinburgh - 3 - -

Technical Support
Top 30 Related IT Skills

For the 6 months to 9 February 2016, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 179 (56.83%) Windows
2 96 (30.48%) Microsoft
3 80 (25.40%) Active Directory
4 69 (21.90%) SQL
5 65 (20.63%) Windows Server
6 64 (20.32%) Linux
7 56 (17.78%) Windows 7
8 49 (15.56%) Oracle
9 44 (13.97%) MS Office
9 44 (13.97%) Unix
9 44 (13.97%) ITIL
10 42 (13.33%) Finance
11 37 (11.75%) Cisco
12 35 (11.11%) Windows Server 2012
13 34 (10.79%) MS Excel
14 32 (10.16%) Java
14 32 (10.16%) Security Cleared
15 28 (8.89%) Microsoft Certification
16 27 (8.57%) Citrix
16 27 (8.57%) DNS
16 27 (8.57%) MS Exchange
17 25 (7.94%) LDAP
17 25 (7.94%) VMware
18 24 (7.62%) AIX
19 23 (7.30%) SC Cleared
20 22 (6.98%) Time Management
20 22 (6.98%) Blackberry
20 22 (6.98%) Office 365
21 21 (6.67%) Python
21 21 (6.67%) C#

Technical Support
Top Related IT Skills by Category

For the 6 months to 9 February 2016, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (8.57%) MS Exchange
2 16 (5.08%) SharePoint
3 12 (3.81%) Exchange Server 2010
4 10 (3.17%) WebSphere
5 7 (2.22%) Blackberry Enterprise Server
5 7 (2.22%) IIS
6 6 (1.90%) Skype for Business
6 6 (1.90%) Tomcat
7 5 (1.59%) ArcGIS
7 5 (1.59%) Drupal
7 5 (1.59%) SAS
8 4 (1.27%) Exchange Server 2007
8 4 (1.27%) Exchange Server 2013
8 4 (1.27%) IBM Notes
8 4 (1.27%) SharePoint 2010
9 2 (0.63%) Exchange Server 2003
9 2 (0.63%) JBoss
9 2 (0.63%) Oracle Workflow
9 2 (0.63%) SharePoint Server
9 2 (0.63%) WebLogic
Applications
1 44 (13.97%) MS Office
2 34 (10.79%) MS Excel
3 5 (1.59%) SPSS
4 3 (0.95%) MS PowerPoint
5 1 (0.32%) Acrobat
5 1 (0.32%) MS Visio
5 1 (0.32%) PaintShop Pro
Business Applications
1 5 (1.59%) BASE24
1 5 (1.59%) Magento
2 3 (0.95%) Oracle EBS
3 2 (0.63%) assyst
3 2 (0.63%) Oracle BPM
3 2 (0.63%) Oracle EBS R12
3 2 (0.63%) Oracle ERP
3 2 (0.63%) Sage 300 ERP
3 2 (0.63%) Sage CRM
4 1 (0.32%) AWD
4 1 (0.32%) Eikon
4 1 (0.32%) Oracle 11i
4 1 (0.32%) SAP IS-U
Cloud Services
1 22 (6.98%) Office 365
2 9 (2.86%) Microsoft Azure
3 3 (0.95%) Amazon AWS
4 2 (0.63%) OneDrive
4 2 (0.63%) Yammer
5 1 (0.32%) Amazon S3
5 1 (0.32%) Azure Active Directory
5 1 (0.32%) SaaS
Communications & Networking
1 27 (8.57%) DNS
2 25 (7.94%) LDAP
3 20 (6.35%) LAN
3 20 (6.35%) VPN
4 19 (6.03%) Firewall
5 17 (5.40%) WAN
6 15 (4.76%) DHCP
7 13 (4.13%) TCP/IP
8 12 (3.81%) Wireless
9 8 (2.54%) VoIP
10 7 (2.22%) Cisco IOS
10 7 (2.22%) Internet
11 6 (1.90%) Remote Desktop
11 6 (1.90%) SSH
12 5 (1.59%) ATM
12 5 (1.59%) Diameter Protocol
12 5 (1.59%) IP Telephony
12 5 (1.59%) SAN
12 5 (1.59%) SS7
13 4 (1.27%) CDMA
Database & Business Intelligence
1 21 (6.67%) SQL Server
2 19 (6.03%) Relational Database
3 8 (2.54%) Big Data
3 8 (2.54%) DB2
3 8 (2.54%) Hadoop
4 7 (2.22%) Oracle Database
5 6 (1.90%) MySQL
6 5 (1.59%) GIS
6 5 (1.59%) PostgreSQL
6 5 (1.59%) SAS Enterprise Guide
7 4 (1.27%) BusinessObjects
8 3 (0.95%) SQL Server 2005
8 3 (0.95%) SQL Server 2008
8 3 (0.95%) SQL Server Reporting Services
9 2 (0.63%) Crystal Reports
9 2 (0.63%) Data Warehouse
9 2 (0.63%) Oracle BI EE
9 2 (0.63%) Oracle Database 11g
9 2 (0.63%) SQL Server Analysis Services
9 2 (0.63%) SQL Server Integration Services
Development Applications
1 5 (1.59%) Ant
1 5 (1.59%) Git (software)
1 5 (1.59%) Jenkins
1 5 (1.59%) Subversion
2 4 (1.27%) Bugzilla
2 4 (1.27%) JIRA
2 4 (1.27%) Trac
3 2 (0.63%) JDeveloper
4 1 (0.32%) Oracle APEX
4 1 (0.32%) Visual Studio
General
1 42 (13.33%) Finance
2 19 (6.03%) Telecoms
3 13 (4.13%) Banking
4 11 (3.49%) Legal
5 9 (2.86%) Retail
6 8 (2.54%) Advertising
7 7 (2.22%) Billing
7 7 (2.22%) Investment Banking
7 7 (2.22%) Law
8 4 (1.27%) Back Office
9 2 (0.63%) French Language
9 2 (0.63%) German Language
9 2 (0.63%) Manufacturing
10 1 (0.32%) Dutch Language
10 1 (0.32%) Financial Institution
10 1 (0.32%) Local Government
10 1 (0.32%) Military
10 1 (0.32%) Pharmaceutical
10 1 (0.32%) Publishing
10 1 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 20 (6.35%) HTML
2 13 (4.13%) .NET
3 12 (3.81%) CSS
3 12 (3.81%) XML
4 8 (2.54%) JSON
4 8 (2.54%) Regular Expression
5 7 (2.22%) SAML
6 6 (1.90%) J2EE
7 5 (1.59%) HTML5
7 5 (1.59%) jQuery
8 4 (1.27%) OAuth
8 4 (1.27%) OAuth2
8 4 (1.27%) OpenID
8 4 (1.27%) RESTful
9 3 (0.95%) Middleware
10 2 (0.63%) .NET Framework
10 2 (0.63%) Oracle Fusion
10 2 (0.63%) Web Services
10 2 (0.63%) XSLT
11 1 (0.32%) Oracle Streams
Miscellaneous
1 22 (6.98%) Blackberry
2 17 (5.40%) Computer Science
3 14 (4.44%) Analytical Skills
3 14 (4.44%) Data Centre
4 6 (1.90%) Enterprise Software
4 6 (1.90%) Mathematics
5 5 (1.59%) Driving Licence
5 5 (1.59%) EMV
5 5 (1.59%) IBM Mainframe
5 5 (1.59%) Mainframe
5 5 (1.59%) Mobile App
5 5 (1.59%) Tandem
6 4 (1.27%) AS400
6 4 (1.27%) NHS
6 4 (1.27%) Security Operations Centre
6 4 (1.27%) Video Conferencing
7 3 (0.95%) EPoS
7 3 (0.95%) Management Information System
7 3 (0.95%) Replication
7 3 (0.95%) Thin Client
Operating Systems
1 179 (56.83%) Windows
2 65 (20.63%) Windows Server
3 64 (20.32%) Linux
4 56 (17.78%) Windows 7
5 44 (13.97%) Unix
6 35 (11.11%) Windows Server 2012
7 24 (7.62%) AIX
8 21 (6.67%) Windows Server 2008
9 20 (6.35%) Solaris
10 18 (5.71%) Red Hat Enterprise Linux
11 17 (5.40%) Mac OS X
11 17 (5.40%) Windows XP
12 15 (4.76%) Android
12 15 (4.76%) HPUX
13 14 (4.44%) Windows 8
14 12 (3.81%) Windows Server 2003
15 9 (2.86%) Windows Vista
16 8 (2.54%) Apple iOS
17 4 (1.27%) Oracle Linux
17 4 (1.27%) Windows 10
Processes & Methodologies
1 44 (13.97%) ITIL
2 22 (6.98%) Time Management
3 21 (6.67%) Business Intelligence
4 15 (4.76%) Migration
4 15 (4.76%) Service Management
5 12 (3.81%) Knowledge Management
6 11 (3.49%) Change Management
6 11 (3.49%) E-Commerce
6 11 (3.49%) Service Delivery
7 8 (2.54%) Business Continuity
7 8 (2.54%) Continuous Improvement
7 8 (2.54%) Information Security
7 8 (2.54%) Project Management
7 8 (2.54%) Stakeholder Engagement
8 7 (2.22%) Analytics
8 7 (2.22%) Mentoring
8 7 (2.22%) Performance Tuning
9 6 (1.90%) ITIL V3
9 6 (1.90%) Technical Analysis
9 6 (1.90%) Unit Testing
Programming Languages
1 69 (21.90%) SQL
2 32 (10.16%) Java
3 21 (6.67%) C#
3 21 (6.67%) Python
4 18 (5.71%) PowerShell
5 16 (5.08%) Shell Script
6 14 (4.44%) C++
7 12 (3.81%) JavaScript
8 11 (3.49%) Ruby
9 10 (3.17%) PL/SQL
10 9 (2.86%) Perl
10 9 (2.86%) PHP
11 6 (1.90%) C
12 5 (1.59%) COBOL
13 4 (1.27%) VBScript
14 3 (0.95%) VB
15 2 (0.63%) VB.NET
15 2 (0.63%) XQuery
16 1 (0.32%) T-SQL
16 1 (0.32%) VB6
Qualifications
1 32 (10.16%) Security Cleared
2 28 (8.89%) Microsoft Certification
3 23 (7.30%) SC Cleared
4 16 (5.08%) MCSE
5 14 (4.44%) Degree
6 12 (3.81%) CCNA
6 12 (3.81%) Cisco Certification
7 10 (3.17%) MCDST
8 9 (2.86%) CISSP
9 8 (2.54%) MCITP
10 7 (2.22%) MCSA
11 6 (1.90%) DV Cleared
11 6 (1.90%) MOS
12 5 (1.59%) ITIL Certification
12 5 (1.59%) SAS Certification
13 4 (1.27%) MCP
14 3 (0.95%) MCTS
15 2 (0.63%) A+ Certification
15 2 (0.63%) ITIL Foundation Certificate
16 1 (0.32%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (5.71%) SLA
2 8 (2.54%) QA
3 7 (2.22%) Disclosure Scotland
4 3 (0.95%) ISO/IEC 27001
5 1 (0.32%) Data Quality
5 1 (0.32%) PCI DSS
5 1 (0.32%) Sarbanes-Oxley
System Software
1 80 (25.40%) Active Directory
2 13 (4.13%) VMware Infrastructure
3 7 (2.22%) Hyper-V
3 7 (2.22%) Microsoft App-V
3 7 (2.22%) vSphere
3 7 (2.22%) XenApp
4 5 (1.59%) BitLocker
4 5 (1.59%) XenDesktop
5 4 (1.27%) VMware ESXi
6 3 (0.95%) ISA Server
7 2 (0.63%) Firmware
7 2 (0.63%) Terminal Services
7 2 (0.63%) XenServer
8 1 (0.32%) Forefront TMG
8 1 (0.32%) KVM
8 1 (0.32%) UAG
Systems Management
1 19 (6.03%) SCCM
2 5 (1.59%) Ansible
2 5 (1.59%) Backup Exec
2 5 (1.59%) Opscode Chef
2 5 (1.59%) Puppet
2 5 (1.59%) SCOM
3 3 (0.95%) WSUS
4 2 (0.63%) HP SIM
4 2 (0.63%) Tivoli Storage Manager
5 1 (0.32%) AirWatch
5 1 (0.32%) Endace
5 1 (0.32%) Forefront Identity Manager
5 1 (0.32%) Nagios
5 1 (0.32%) NetBackup
5 1 (0.32%) OVSD
5 1 (0.32%) Symantec Endpoint Protection
Vendors
1 96 (30.48%) Microsoft
2 49 (15.56%) Oracle
3 37 (11.75%) Cisco
4 27 (8.57%) Citrix
5 25 (7.94%) VMware
6 18 (5.71%) HP
7 17 (5.40%) IBM
8 15 (4.76%) Splunk
9 14 (4.44%) Red Hat
10 10 (3.17%) Apple
11 9 (2.86%) Symantec
12 7 (2.22%) hybris
13 6 (1.90%) iManage
14 5 (1.59%) Mapinfo
14 5 (1.59%) NetApp
14 5 (1.59%) Twitter
15 4 (1.27%) F5
15 4 (1.27%) Juniper
15 4 (1.27%) Lotus
15 4 (1.27%) Sybase
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