The first table below looks at the demand for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 418 364 362
Rank change year-on-year
-54 -2
Contract jobs requiring a Technical Support 189 192 248
As % of all contract IT jobs located in the UK 0.33% 0.40% 0.41%
As % of the Job Titles category 0.36% 0.43% 0.44%
Number of daily rates quoted 81 88 90
Average daily rate £250 £200 £270
Average daily rate % change year-on-year
+25.00% -25.92%
90% offered a daily rate of more than £147 £100 £131
10% offered a daily rate of more than £440 £350 £450
UK excluding London average daily rate £248 £170 £250
% change year-on-year
+45.58% -32.00%
Number of hourly rates quoted 31 30 52
Average hourly rate £17.00 £15.00 £13.50
Average hourly rate % change year-on-year
+13.33% +11.11%
90% offered a hourly rate of more than £12.00 £11.11 £10.60
10% offered a hourly rate of more than £31.50 £21.60 £21.69
UK excluding London average hourly rate £16.25 £14.00 £13.00
% change year-on-year
+16.07% +7.69%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53024 44938 56165
As % of all contract IT jobs located in the UK 92.25% 92.48% 92.68%
Number of daily rates quoted 32160 25752 30878
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 2112 2238 2624
Average hourly rate £17.50 £18.00 £19.50
Average hourly rate % change year-on-year
-2.77% -7.69%
90% offered a hourly rate of more than £11.00 £11.00 £11.27
10% offered a hourly rate of more than £43.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 16 April 2014.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 16 April 2014.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -41 170 £266 +50.00% 141
London -22 68 £313 +13.63% 40
South East -12 37 £259 +24.69% 46
East of England -28 14 £235 +3.29% 16
City of London -7 13 £180 -34.54% 16
Yorkshire -34 13 £650 +441.66% 9
Berkshire -3 12 £250 -3.84% 17
South West -12 12 £228 +33.82% 8
Surrey -13 10 £313 +145.09% 7
North West -26 10 £250 - 13
Hertfordshire -1 8 £190 -41.53% 7
West Midlands -8 8 £225 +143.24% 2
Wiltshire -11 8 £271 +93.75% 4
Scotland -14 6 £135 -39.32% 1
Leeds -26 6 £650 +453.19% 4
West Yorkshire -28 6 £650 +441.66% 6
East Midlands -8 5 - - 3
South Wales -11 5 - - 2
Wales -20 5 - - 2
West Sussex - 5 £115 - 3
Hampshire -2 4 £175 -1.40% 6
North East -23 4 £188 - 3
Tyne and Wear -27 4 £188 - 3
Coventry -10 3 - -
Cambridgeshire -15 3 £365 +60.43% 2
Milton Keynes -18 3 £300 +9.09% 1
Manchester -18 3 - - 9
Buckinghamshire -24 3 £300 +9.09% 6
Edinburgh -28 3 £143 -35.22% 1
Newcastle upon Tyne -29 3 £188 - 3

Technical Support
Top 30 Related IT Skills

For the 6 months to 16 April 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 173 (54.23%) Windows
2 105 (32.92%) Microsoft
3 95 (29.78%) Active Directory
4 67 (21.00%) MS Office
5 65 (20.38%) SQL
5 65 (20.38%) Windows Server 2008
6 64 (20.06%) Windows 7
7 62 (19.44%) ITIL
8 54 (16.93%) MS Excel
9 53 (16.61%) Finance
10 51 (15.99%) VMware
10 51 (15.99%) Windows Server 2003
11 45 (14.11%) SQL Server
12 44 (13.79%) Oracle
12 44 (13.79%) MS Exchange
13 42 (13.17%) Windows XP
14 40 (12.54%) Citrix
14 40 (12.54%) UNIX
15 35 (10.97%) Linux
16 33 (10.34%) Microsoft Certification
17 31 (9.72%) Cisco
18 28 (8.78%) Exchange Server 2010
19 26 (8.15%) SLA
20 25 (7.84%) SharePoint
20 25 (7.84%) Security Cleared
21 24 (7.52%) MCSE
21 24 (7.52%) Firewall
22 22 (6.90%) XML
22 22 (6.90%) TCP/IP
23 21 (6.58%) Service Management

Technical Support
Top Related IT Skills by Category

For the 6 months to 16 April 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (13.79%) MS Exchange
2 28 (8.78%) Exchange Server 2010
3 25 (7.84%) SharePoint
4 15 (4.70%) Exchange Server 2003
4 15 (4.70%) Exchange Server 2007
5 11 (3.45%) IIS
6 9 (2.82%) Lync
7 6 (1.88%) IBM Notes
7 6 (1.88%) Blackberry Enterprise Server
7 6 (1.88%) WebSphere
8 5 (1.57%) ColdFusion
9 4 (1.25%) Apache
9 4 (1.25%) SAS
10 3 (0.94%) BizTalk Server
10 3 (0.94%) WebLogic
11 2 (0.63%) WebSphere Application Server
11 2 (0.63%) Lotus Domino
11 2 (0.63%) MQSeries
11 2 (0.63%) Commerce Server
11 2 (0.63%) Office Communications Server
Applications
1 67 (21.00%) MS Office
2 54 (16.93%) MS Excel
3 2 (0.63%) Photoshop
3 2 (0.63%) InDesign
3 2 (0.63%) CATIA
3 2 (0.63%) MS PowerPoint
4 1 (0.31%) Spreadsheet
4 1 (0.31%) Acrobat
Business Applications
1 9 (2.82%) RMDS
2 5 (1.57%) Oracle EBS R12
3 4 (1.25%) Oracle EBS
3 4 (1.25%) Oracle General Ledger
3 4 (1.25%) Oracle Payables
3 4 (1.25%) Oracle Cash Management
3 4 (1.25%) Oracle Assets
4 3 (0.94%) Oracle Internet Expenses
4 3 (0.94%) Aligne
4 3 (0.94%) Oracle iProcurement
4 3 (0.94%) Endur
5 2 (0.63%) Oracle Payroll
5 2 (0.63%) ION MarketView
5 2 (0.63%) DELMIA
5 2 (0.63%) ZaiNet
5 2 (0.63%) ENOVIA
5 2 (0.63%) Oracle Procure-to-Pay
6 1 (0.31%) Oracle Receivables
6 1 (0.31%) Remedy ITSM
6 1 (0.31%) Oracle ERP
Cloud Services
1 8 (2.51%) Office 365
2 3 (0.94%) SaaS
3 1 (0.31%) Cloud Computing
3 1 (0.31%) Microsoft Azure
3 1 (0.31%) Amazon AWS
Communications & Networking
1 24 (7.52%) Firewall
2 22 (6.90%) TCP/IP
3 20 (6.27%) LAN
4 17 (5.33%) WAN
5 15 (4.70%) VPN
5 15 (4.70%) DNS
6 14 (4.39%) SAN
7 10 (3.13%) DHCP
7 10 (3.13%) Internet
8 8 (2.51%) HTTP
9 7 (2.19%) Wireless
10 5 (1.57%) Cisco ASA
10 5 (1.57%) Wi-Fi
10 5 (1.57%) SSL
11 3 (0.94%) FTP
11 3 (0.94%) LDAP
12 2 (0.63%) VoIP
12 2 (0.63%) Broadband
12 2 (0.63%) IP Telephony
12 2 (0.63%) VLAN
Database & Business Intelligence
1 45 (14.11%) SQL Server
2 14 (4.39%) Oracle Database
3 7 (2.19%) SQL Server 2008
4 6 (1.88%) RDBMS
4 6 (1.88%) SQL Server Reporting Services
4 6 (1.88%) SQL Server Integration Services
4 6 (1.88%) Relational Database
5 4 (1.25%) Data Mining
5 4 (1.25%) Oracle Database 11g
5 4 (1.25%) SQL Server 2005
6 3 (0.94%) SQLPlus
6 3 (0.94%) Oracle Database 10g
6 3 (0.94%) Oracle Reports
6 3 (0.94%) MS Access
7 2 (0.63%) DB2
7 2 (0.63%) Crystal Reports
7 2 (0.63%) SAS Enterprise Guide
7 2 (0.63%) InterSystems Cache
7 2 (0.63%) SQL Server 2012
8 1 (0.31%) Oracle BI Publisher
Development Applications
1 9 (2.82%) Dreamweaver
2 3 (0.94%) Subversion
3 2 (0.63%) Visual Studio
3 2 (0.63%) Ant
3 2 (0.63%) JIRA
3 2 (0.63%) Git (software)
4 1 (0.31%) Gradle
4 1 (0.31%) Jenkins
4 1 (0.31%) CA Gen
4 1 (0.31%) Maven
4 1 (0.31%) Mockito
4 1 (0.31%) LoadRunner
4 1 (0.31%) WebSphere Studio Application Developer
4 1 (0.31%) Eclipse
4 1 (0.31%) Oracle Forms
4 1 (0.31%) JUnit
General
1 53 (16.61%) Finance
2 13 (4.08%) Telecoms
3 12 (3.76%) Banking
4 11 (3.45%) Retail
5 7 (2.19%) Front Office
5 7 (2.19%) Financial Institution
5 7 (2.19%) Legal
6 6 (1.88%) Marketing
7 4 (1.25%) Manufacturing
7 4 (1.25%) French Language
8 3 (0.94%) Law
8 3 (0.94%) Back Office
9 2 (0.63%) Publishing
9 2 (0.63%) Spanish Language
9 2 (0.63%) German Language
9 2 (0.63%) International Banking
10 1 (0.31%) Retail Banking
10 1 (0.31%) Mandarin Language
10 1 (0.31%) Italian Language
10 1 (0.31%) Japanese Language
Libraries, Frameworks & Software Standards
1 22 (6.90%) XML
2 19 (5.96%) Web Services
3 17 (5.33%) .NET
4 12 (3.76%) Middleware
4 12 (3.76%) JSON
4 12 (3.76%) REST
5 10 (3.13%) HTML
6 7 (2.19%) J2EE
7 6 (1.88%) SOAP
8 4 (1.25%) FIX Protocol
9 3 (0.94%) JMS
10 2 (0.63%) DHTML
10 2 (0.63%) CSS
10 2 (0.63%) WSDL
10 2 (0.63%) Oracle Streams
11 1 (0.31%) Spring
11 1 (0.31%) XMPP
11 1 (0.31%) Guice
11 1 (0.31%) jQuery
11 1 (0.31%) Spring MVC
Miscellaneous
1 20 (6.27%) Blackberry
2 9 (2.82%) Management Information System
3 8 (2.51%) Visualisation
4 7 (2.19%) iPhone
4 7 (2.19%) AS400
5 6 (1.88%) Clustering
5 6 (1.88%) NHS
5 6 (1.88%) iSeries
6 5 (1.57%) iPad
6 5 (1.57%) E-Learning
7 4 (1.25%) Replication
7 4 (1.25%) LPAR
8 3 (0.94%) FlexPod
8 3 (0.94%) Smartphone
8 3 (0.94%) Derivative
8 3 (0.94%) Data Integration
9 2 (0.63%) Fixed Income
9 2 (0.63%) Foreign Exchange (FX)
9 2 (0.63%) Computer Science
9 2 (0.63%) Hedge funds
Operating Systems
1 173 (54.23%) Windows
2 65 (20.38%) Windows Server 2008
3 64 (20.06%) Windows 7
4 51 (15.99%) Windows Server 2003
5 42 (13.17%) Windows XP
6 40 (12.54%) UNIX
7 35 (10.97%) Linux
8 18 (5.64%) Windows Server 2012
9 15 (4.70%) Windows 8
10 9 (2.82%) Windows Vista
11 8 (2.51%) Windows 2000
11 8 (2.51%) Android
12 5 (1.57%) Mac OS X
13 4 (1.25%) Solaris
13 4 (1.25%) AIX
13 4 (1.25%) OS/400
13 4 (1.25%) Windows 2000 Server
14 3 (0.94%) Apple iOS
15 2 (0.63%) Windows Phone
16 1 (0.31%) Windows Mobile
Processes & Methodologies
1 62 (19.44%) ITIL
2 21 (6.58%) Service Management
3 20 (6.27%) Migration
4 13 (4.08%) Change Management
5 12 (3.76%) Problem Management
6 11 (3.45%) Disaster Recovery
7 10 (3.13%) Project Management
8 9 (2.82%) Incident Management
9 8 (2.51%) PRINCE2
9 8 (2.51%) Configuration Management
9 8 (2.51%) Supplier Management
10 7 (2.19%) Web Design
10 7 (2.19%) Time Management
10 7 (2.19%) Service Delivery
10 7 (2.19%) Identity Management
10 7 (2.19%) E-Commerce
11 6 (1.88%) Root Cause Analysis
11 6 (1.88%) Document Management
12 5 (1.57%) Continuous Improvement
12 5 (1.57%) Risk Management
Programming Languages
1 65 (20.38%) SQL
2 16 (5.02%) Java
3 15 (4.70%) PL/SQL
4 13 (4.08%) PowerShell
4 13 (4.08%) JavaScript
5 11 (3.45%) C#
6 10 (3.13%) VB
7 9 (2.82%) C++
8 8 (2.51%) C
8 8 (2.51%) Perl
9 6 (1.88%) PHP
9 6 (1.88%) Python
9 6 (1.88%) Shell Script
10 5 (1.57%) Ruby
10 5 (1.57%) VB.NET
10 5 (1.57%) VBA
11 4 (1.25%) VBScript
12 3 (0.94%) VB6
12 3 (0.94%) VC++
13 2 (0.63%) ActionScript
Qualifications
1 33 (10.34%) Microsoft Certification
2 25 (7.84%) Security Cleared
3 24 (7.52%) MCSE
4 20 (6.27%) Degree
5 19 (5.96%) SC Cleared
6 13 (4.08%) MCP
7 8 (2.51%) ITIL Certification
8 7 (2.19%) MCSA
9 6 (1.88%) CCNA
9 6 (1.88%) Cisco Certification
9 6 (1.88%) MCITP
10 4 (1.25%) A+ Certification
11 3 (0.94%) VMware Certified Professional (VCP)
11 3 (0.94%) Citrix Certification
12 2 (0.63%) Postgraduate
12 2 (0.63%) Check Point Certification
12 2 (0.63%) DV Cleared
13 1 (0.31%) MCSM
13 1 (0.31%) MCDST
13 1 (0.31%) MCTS
Quality Assurance & Compliance
1 26 (8.15%) SLA
2 3 (0.94%) QA
System Software
1 95 (29.78%) Active Directory
2 20 (6.27%) VMware Infrastructure
3 14 (4.39%) XenApp
4 9 (2.82%) Hyper-V
5 8 (2.51%) vSphere
6 7 (2.19%) Terminal Services
6 7 (2.19%) VMware ESX
7 4 (1.25%) VMware ESXi
7 4 (1.25%) Microsoft App-V
8 2 (0.63%) XenServer
8 2 (0.63%) XenDesktop
9 1 (0.31%) Oracle RMAN
9 1 (0.31%) UAG
9 1 (0.31%) VMware Server
9 1 (0.31%) VMware Workstation
Systems Management
1 9 (2.82%) SCCM
2 6 (1.88%) Backup Exec
3 5 (1.57%) SCOM
4 4 (1.25%) NetBackup
5 3 (0.94%) Norton AntiVirus
6 2 (0.63%) ARCserve
6 2 (0.63%) MOM
6 2 (0.63%) WSUS
6 2 (0.63%) WMI
6 2 (0.63%) Forefront Identity Manager
7 1 (0.31%) Symantec Endpoint Protection
7 1 (0.31%) SCOrch
7 1 (0.31%) SCSM
7 1 (0.31%) nmon
7 1 (0.31%) EMC NetWorker
7 1 (0.31%) Legato
7 1 (0.31%) Tivoli
7 1 (0.31%) Tivoli Storage Manager
7 1 (0.31%) OpenView Configuration Management
7 1 (0.31%) MAILsweeper
Vendors
1 105 (32.92%) Microsoft
2 51 (15.99%) VMware
3 44 (13.79%) Oracle
4 40 (12.54%) Citrix
5 31 (9.72%) Cisco
6 21 (6.58%) Remedy
7 18 (5.64%) HP
8 11 (3.45%) Business Objects
9 8 (2.51%) Symantec
10 7 (2.19%) Lotus
10 7 (2.19%) Apple
11 6 (1.88%) IBM
11 6 (1.88%) NetApp
12 5 (1.57%) Civica
12 5 (1.57%) CheckPoint
12 5 (1.57%) Dell
13 4 (1.25%) CA
14 3 (0.94%) ServiceNow
14 3 (0.94%) AppSense
14 3 (0.94%) Kaspersky
South West London
The People Network
Rate: £300 - £350 per day
Posted: Yesterday
London
Vertical IT
Rate: £180 - £220 per day
Posted: 2 days ago
City, London
Global Technology Solutions Ltd
Rate: £100 - £110 per day
Posted: 5 days ago
Newbury
Bluefire Consulting
Rate: £145 per day
Posted: 6 days ago
Yorkshire
Eden Brown
Salary: £15.00 - £16.00 per hour
Posted: 12 days ago
City of London
Annapurna
Rate: £0.00 - £250 per day
Posted: 22 days ago
City of London
Annapurna
Rate: £200 - £220 per day
Posted: 22 days ago
North Yorkshire
DP Connect
Rate: £600 - £700 per day
Posted: 25 days ago
Watford
Hudson - London
Posted: 28 days ago