The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 282 384 346
Rank change year-on-year
+102 -38
Contract jobs requiring a Technical Support 390 221 266
As % of all contract IT jobs located in the UK 0.68% 0.42% 0.46%
As % of the Job Titles category 0.75% 0.45% 0.50%
Number of daily rates quoted 88 109 97
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£233 £275 £251
Average daily rate % change year-on-year
-15.45% +9.78%
90% offered a daily rate of more than £127 £157 £153
10% offered a daily rate of more than £450 £480 £450
UK excluding London average daily rate £225 £250 £250
% change year-on-year
-10.00% -
Number of hourly rates quoted 45 25 45
Average hourly rate £15.50 £14.00 £14.00
Average hourly rate % change year-on-year
+10.71% -
90% offered a hourly rate of more than £11.00 £10.20 £10.00
10% offered a hourly rate of more than £25.25 £22.26 £22.00
UK excluding London average hourly rate £16.50 £14.00 £12.25
% change year-on-year
+17.85% +14.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51806 48814 53474
As % of all contract IT jobs located in the UK 90.56% 92.66% 93.02%
Number of daily rates quoted 31840 29382 29897
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £568
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2020 2076 2649
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 1 October 2014.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 1 October 2014.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +105 374 £238 -15.17% 138
London +7 73 £236 -44.41% 32
South East -16 48 £248 -14.65% 42
Surrey -1 18 £230 -12.38% 5
City of London +22 16 £253 -18.54% 10
West Midlands -4 15 £238 - 4
East of England -17 15 £225 +2.27% 17
Berkshire +3 10 £358 -7.74% 14
Hampshire -2 10 £384 +91.87% 7
Reading +20 8 £265 -16.53% 7
Scotland -10 8 £143 -25.00%
North West -19 8 £310 +50.30% 12
Cambridgeshire - 8 £281 - 9
Yorkshire -6 7 £174 +57.95% 9
South West -32 7 £258 -48.50% 12
Buckinghamshire +10 6 £201 -38.30% 8
East Midlands +1 6 £425 +14.01% 8
Tyne and Wear -34 6 £188 +31.57% 2
North East -41 6 £188 -10.71% 2
Coventry +2 5 £238 - 1
Uxbridge - 5 £290 -
Camberley +3 4 - - 1
Birmingham -3 4 £138 - 1
Somerset -6 4 £304 -39.25% 4
Nottinghamshire +4 3 £318 -14.82% 2
Cheshire +2 3 - - 4
Warwickshire -5 3 £238 -
Edinburgh -6 3 £160 +42.22%
Leeds -6 3 £225 +104.54% 5
Liverpool -8 3 - - 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 338 (57.29%) Microsoft
2 270 (45.76%) MS Excel
3 232 (39.32%) Microsoft Certification
4 224 (37.97%) Windows
5 217 (36.78%) CRM
6 120 (20.34%) Active Directory
7 99 (16.78%) MS Office
8 92 (15.59%) Windows 7
9 81 (13.73%) MS Exchange
10 78 (13.22%) ITIL
11 74 (12.54%) SQL
11 74 (12.54%) Windows Server 2008
12 70 (11.86%) VMware
13 69 (11.69%) Windows Server 2003
14 59 (10.00%) Finance
15 57 (9.66%) Linux
16 55 (9.32%) Citrix
17 52 (8.81%) Windows XP
18 49 (8.31%) Exchange Server 2010
19 43 (7.29%) SQL Server
20 40 (6.78%) UNIX
21 39 (6.61%) VMware Infrastructure
22 37 (6.27%) LAN
22 37 (6.27%) TCP/IP
23 36 (6.10%) Oracle
24 34 (5.76%) Cisco
25 32 (5.42%) Firewall
26 31 (5.25%) HP
26 31 (5.25%) WAN
26 31 (5.25%) Exchange Server 2007

Technical Support
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 81 (13.73%) MS Exchange
2 49 (8.31%) Exchange Server 2010
3 31 (5.25%) Exchange Server 2007
4 28 (4.75%) Exchange Server 2003
5 20 (3.39%) IIS
6 14 (2.37%) SharePoint
7 13 (2.20%) IBM Notes
8 10 (1.69%) Blackberry Enterprise Server
9 7 (1.19%) Lync
9 7 (1.19%) WebSphere
9 7 (1.19%) Documentum
10 6 (1.02%) Exchange Server 2013
11 4 (0.68%) Exchange Server 2000
11 4 (0.68%) SharePoint 2010
12 3 (0.51%) Apache
12 3 (0.51%) Lotus Domino
12 3 (0.51%) Oracle Workflow
13 2 (0.34%) CMS
13 2 (0.34%) ColdFusion
13 2 (0.34%) Tomcat
Applications
1 270 (45.76%) MS Excel
2 99 (16.78%) MS Office
3 7 (1.19%) MS Visio
4 6 (1.02%) Spreadsheet
5 2 (0.34%) MS Project
5 2 (0.34%) MS PowerPoint
6 1 (0.17%) Final Cut Pro
6 1 (0.17%) FrameMaker
Business Applications
1 9 (1.53%) Oracle General Ledger
1 9 (1.53%) Oracle Payables
1 9 (1.53%) Oracle Receivables
2 8 (1.36%) Oracle Assets
2 8 (1.36%) Oracle Financials
2 8 (1.36%) Oracle EBS R12
3 6 (1.02%) Oracle EBS
3 6 (1.02%) Oracle Cash Management
4 4 (0.68%) Oracle Applications
4 4 (0.68%) ION MarketView
5 3 (0.51%) Oracle Procure-to-Pay
5 3 (0.51%) Oracle iProcurement
5 3 (0.51%) Oracle 11i
6 2 (0.34%) Oracle Payroll
6 2 (0.34%) Oracle CRM
7 1 (0.17%) Oracle E-Business Tax
7 1 (0.17%) Infor M3
7 1 (0.17%) ReMetrica
7 1 (0.17%) Cognos Planning
7 1 (0.17%) Academy Housing
Cloud Services
1 4 (0.68%) Office 365
2 1 (0.17%) IaaS
2 1 (0.17%) SaaS
Communications & Networking
1 37 (6.27%) LAN
1 37 (6.27%) TCP/IP
2 32 (5.42%) Firewall
3 31 (5.25%) WAN
4 29 (4.92%) SAN
5 27 (4.58%) DNS
6 20 (3.39%) DHCP
7 17 (2.88%) Wireless
7 17 (2.88%) VPN
8 15 (2.54%) Internet
9 10 (1.69%) VoIP
10 9 (1.53%) Cisco ASA
11 7 (1.19%) HTTP
12 5 (0.85%) VLAN
12 5 (0.85%) Intranet
12 5 (0.85%) 3G
13 4 (0.68%) SSL
13 4 (0.68%) IP Telephony
13 4 (0.68%) Cisco IOS
14 3 (0.51%) Multicast
Database & Business Intelligence
1 43 (7.29%) SQL Server
2 12 (2.03%) SQL Server 2008
3 8 (1.36%) SQL Server 2000
4 5 (0.85%) Cognos Impromptu
4 5 (0.85%) DTS
4 5 (0.85%) Oracle Reports
4 5 (0.85%) Crystal Reports
5 4 (0.68%) Data Warehouse
5 4 (0.68%) SQL Server 2012
5 4 (0.68%) Oracle BI Publisher
6 3 (0.51%) SQL Server 2005
6 3 (0.51%) MySQL
6 3 (0.51%) PowerCenter
6 3 (0.51%) PostgreSQL
7 2 (0.34%) SQLPlus
7 2 (0.34%) Informix
7 2 (0.34%) SQL Server Reporting Services
7 2 (0.34%) Oracle BI EE
8 1 (0.17%) Relational Database
8 1 (0.17%) Oracle Database
Development Applications
1 5 (0.85%) Oracle Forms
2 4 (0.68%) Visual Studio
3 2 (0.34%) JIRA
3 2 (0.34%) Oracle APEX
3 2 (0.34%) Team Foundation Server
General
1 59 (10.00%) Finance
2 20 (3.39%) Banking
3 13 (2.20%) Investment Banking
4 11 (1.86%) Retail
5 8 (1.36%) Telecoms
6 6 (1.02%) Legal
7 5 (0.85%) Back Office
8 4 (0.68%) Spanish Language
9 3 (0.51%) Marketing
9 3 (0.51%) Manufacturing
10 2 (0.34%) Financial Institution
10 2 (0.34%) Law
10 2 (0.34%) Publishing
10 2 (0.34%) Military
10 2 (0.34%) French Language
10 2 (0.34%) German Language
11 1 (0.17%) Japanese Language
11 1 (0.17%) General Ledger
11 1 (0.17%) Pharmaceutical
11 1 (0.17%) Advertising
Libraries, Frameworks & Software Standards
1 19 (3.22%) .NET
2 18 (3.05%) XML
3 14 (2.37%) HTML
4 8 (1.36%) Web Services
4 8 (1.36%) ASP.NET
5 7 (1.19%) COM+
6 5 (0.85%) CSS
7 4 (0.68%) Middleware
7 4 (0.68%) Application Packaging
8 3 (0.51%) REST
8 3 (0.51%) SOAP
8 3 (0.51%) WebSphere MQ
8 3 (0.51%) Rendezvous
9 2 (0.34%) FIXML
9 2 (0.34%) XSLT
9 2 (0.34%) JSON
9 2 (0.34%) FIX Protocol
10 1 (0.17%) YAML
10 1 (0.17%) Oracle Fusion
10 1 (0.17%) Software Packaging
Miscellaneous
1 25 (4.24%) AS400
1 25 (4.24%) Blackberry
1 25 (4.24%) iSeries
2 23 (3.90%) Analytical Skills
3 14 (2.37%) Clustering
4 7 (1.19%) Fat Client
4 7 (1.19%) NHS
4 7 (1.19%) Thin Client
5 6 (1.02%) Fixed Income
5 6 (1.02%) CMDB
6 5 (0.85%) Video Conferencing
6 5 (0.85%) Management Information System
7 4 (0.68%) Foreign Exchange (FX)
8 3 (0.51%) iPad
8 3 (0.51%) Computer Science
8 3 (0.51%) iPhone
8 3 (0.51%) CLARiiON
8 3 (0.51%) PMI
8 3 (0.51%) EPoS
9 2 (0.34%) Handset
Operating Systems
1 224 (37.97%) Windows
2 92 (15.59%) Windows 7
3 74 (12.54%) Windows Server 2008
4 69 (11.69%) Windows Server 2003
5 57 (9.66%) Linux
6 52 (8.81%) Windows XP
7 40 (6.78%) UNIX
8 19 (3.22%) Windows Server 2012
9 14 (2.37%) Windows 8
10 13 (2.20%) Red Hat Enterprise Linux
11 10 (1.69%) Mac OS
12 6 (1.02%) Mac OS X
12 6 (1.02%) Windows 2000
12 6 (1.02%) HPUX
12 6 (1.02%) Windows Vista
13 5 (0.85%) Windows 2000 Server
13 5 (0.85%) CentOS
13 5 (0.85%) OS/400
14 4 (0.68%) Android
14 4 (0.68%) Apple iOS
Processes & Methodologies
1 217 (36.78%) CRM
2 78 (13.22%) ITIL
3 18 (3.05%) Service Management
4 17 (2.88%) Migration
5 16 (2.71%) ERP
5 16 (2.71%) Service Delivery
6 14 (2.37%) Configuration Management
7 12 (2.03%) PRINCE2
8 11 (1.86%) Incident Management
8 11 (1.86%) Change Management
9 9 (1.53%) Change Control
10 8 (1.36%) Workflow
11 7 (1.19%) Business Intelligence
11 7 (1.19%) Stakeholder Management
11 7 (1.19%) Disaster Recovery
12 6 (1.02%) Project Management
12 6 (1.02%) E-Commerce
12 6 (1.02%) Capacity Planning
13 5 (0.85%) Time Management
13 5 (0.85%) Data Management
Programming Languages
1 74 (12.54%) SQL
2 21 (3.56%) Java
3 16 (2.71%) PL/SQL
4 15 (2.54%) PowerShell
5 13 (2.20%) VB.NET
6 12 (2.03%) JavaScript
7 11 (1.86%) PHP
7 11 (1.86%) C#
8 10 (1.69%) VBScript
8 10 (1.69%) VB
9 9 (1.53%) Python
10 8 (1.36%) Perl
10 8 (1.36%) VB6
11 7 (1.19%) Shell Script
12 6 (1.02%) VBA
13 5 (0.85%) C
14 3 (0.51%) Ruby
14 3 (0.51%) C++
15 2 (0.34%) T-SQL
15 2 (0.34%) ActionScript
Qualifications
1 232 (39.32%) Microsoft Certification
2 28 (4.75%) Security Cleared
3 19 (3.22%) SC Cleared
4 17 (2.88%) MCSE
5 15 (2.54%) MCP
6 14 (2.37%) Degree
7 10 (1.69%) MCITP
8 9 (1.53%) ITIL Foundation Certificate
9 8 (1.36%) PRINCE2 Certification
9 8 (1.36%) DV Cleared
10 6 (1.02%) Cisco Certification
10 6 (1.02%) CCNA
11 5 (0.85%) MCSA
11 5 (0.85%) A+ Certification
12 4 (0.68%) MOS
12 4 (0.68%) VMware Certified Professional (VCP)
13 3 (0.51%) PMI Certification
13 3 (0.51%) ITIL Certification
14 2 (0.34%) Citrix Certification
14 2 (0.34%) HND
Quality Assurance & Compliance
1 29 (4.92%) SLA
2 3 (0.51%) COBIT
3 1 (0.17%) QA
3 1 (0.17%) PCI DSS
3 1 (0.17%) GMP
3 1 (0.17%) Sarbanes-Oxley
System Software
1 120 (20.34%) Active Directory
2 39 (6.61%) VMware Infrastructure
3 23 (3.90%) Hyper-V
4 13 (2.20%) XenApp
5 8 (1.36%) Microsoft App-V
5 8 (1.36%) vSphere
6 7 (1.19%) XenDesktop
6 7 (1.19%) Terminal Services
7 5 (0.85%) VMware ESXi
7 5 (0.85%) VMware ESX
8 4 (0.68%) VMware Server
9 2 (0.34%) Firmware
9 2 (0.34%) XenServer
10 1 (0.17%) vCloud
10 1 (0.17%) Veritas Volume Manager
10 1 (0.17%) Veritas Cluster Server
10 1 (0.17%) NFS
10 1 (0.17%) VMware Workstation
Systems Management
1 27 (4.58%) SCCM
2 8 (1.36%) ARCserve
2 8 (1.36%) Backup Exec
3 6 (1.02%) Norton AntiVirus
4 5 (0.85%) SCOM
5 4 (0.68%) Control-M
5 4 (0.68%) WSUS
5 4 (0.68%) Puppet
6 3 (0.51%) NetBackup
6 3 (0.51%) Nagios
7 2 (0.34%) CA SiteMinder
8 1 (0.17%) SCOrch
8 1 (0.17%) SCSM
8 1 (0.17%) Opscode Chef
8 1 (0.17%) Symantec Endpoint Protection
8 1 (0.17%) McAfee ePO
8 1 (0.17%) MOM
8 1 (0.17%) OpenView Configuration Management
8 1 (0.17%) BMC PATROL
8 1 (0.17%) DameWare
Vendors
1 338 (57.29%) Microsoft
2 70 (11.86%) VMware
3 55 (9.32%) Citrix
4 36 (6.10%) Oracle
5 34 (5.76%) Cisco
6 31 (5.25%) HP
7 16 (2.71%) Red Hat
8 15 (2.54%) Lotus
9 14 (2.37%) Symantec
10 11 (1.86%) IBM
10 11 (1.86%) Apple
11 10 (1.69%) Remedy
12 9 (1.53%) Kaspersky
12 9 (1.53%) Dell
13 8 (1.36%) Sophos
13 8 (1.36%) EMC
13 8 (1.36%) SolarWinds
14 7 (1.19%) Intel
15 6 (1.02%) Cognos
15 6 (1.02%) AppSense
London
Edward Carter Solutions
Rate: Market Rates
Posted: 22 hours ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Rate: £11.00 per hour
Posted: Yesterday
Peterborough, Cambridgeshire
Lucid Support Services Ltd
Rate: Competitive Market Rates
Posted: Yesterday
London
Oliver Bernard
Rate: Up to £200 per day
Posted: 2 days ago
Camberley, Surrey
IT Connections
Rate: £24,000 + 20% Shift Allowance
Posted: 5 days ago
London
Huxley Associates
Rate: competitive
Posted: 5 days ago
Manchester, Cheshire, Lancashire, Greater...
Actis Recruitment Ltd
Rate: up to £23,000 + excellent bens (per annum)
Posted: 7 days ago
Stockport
Computer Futures
Rate: competitive
Posted: 8 days ago
Nottinghamshire
Computer Futures
Rate: competitive
Posted: 15 days ago
Newbury
Bluefire Consulting
Rate: £200 per day
Posted: 19 days ago
Somerset
Opus Recruitment Solutions Ltd
Rate: £200 - £250 per annum
Posted: 20 days ago