The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Technical Support
Rank 498 506 325
Rank change year-on-year
+8 -181
Contract jobs requiring a Technical Support 152 164 356
As % of all contract IT jobs located in the UK 0.29% 0.28% 0.62%
As % of the Job Titles category 0.30% 0.30% 0.66%
Number of daily rates quoted 85 71 88
Median daily rate £300 £275 £230
Median daily rate % change year-on-year
+9.09% +19.56%
90% offered a daily rate of more than £144 £175 £124
10% offered a daily rate of more than £466 £450 £450
UK excluding London median daily rate £300 £269 £228
% change year-on-year
+11.62% +18.13%
Number of hourly rates quoted 19 22 47
Median hourly rate £15.50 £18.75 £16.50
Median hourly rate % change year-on-year
-17.33% +13.63%
90% offered a hourly rate of more than £12.00 £12.73 £11.00
10% offered a hourly rate of more than £27.50 £28.70 £32.50
UK excluding London median hourly rate £15.49 £17.00 £17.00
% change year-on-year
-8.88% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50058 55053 53923
As % of all contract IT jobs located in the UK 94.63% 94.96% 93.20%
Number of daily rates quoted 32735 35187 32868
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £376 £351
% change year-on-year
+3.86% +6.93%
Number of hourly rates quoted 1664 2085 2143
Median hourly rate £16.50 £17.50 £16.50
Median hourly rate % change year-on-year
-5.70% +6.04%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.46 £42.00 £39.50
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 25 September 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 25 September 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 132 £300 +6.19% 75
London -12 48 £250 -13.79% 23
South East +6 23 £244 -18.75% 28
North West +30 21 £548 +180.76% 4
Manchester +4 13 £548 +143.33% 1
West Midlands -9 11 £160 - 4
Scotland +28 9 £230 - 1
East of England +15 9 £210 +24.83% 5
Yorkshire -1 8 £300 +36.36% 5
East Midlands -8 7 £295 -
Salford - 7 £548 -
City of London +12 6 £425 +9.67% 6
Berkshire -4 6 £244 +7.14% 6
Reading +16 5 £244 -42.64% 5
Surrey +13 5 £435 +29.85% 9
Merseyside +10 5 £548 - 1
Hampshire +8 5 £298 -23.22% 4
Essex +6 4 £234 - 1
Southport - 4 £548 -
Wales +27 3 £102 -62.90%
Glasgow +14 3 £300 -
South West +11 3 £325 -27.77% 5
Hertfordshire -1 3 £210 - 1
Nottinghamshire -10 3 £356 -
Nottingham -13 3 £356 -
North East -22 3 £350 -
Herefordshire - 3 £300 -
Basildon +8 2 - -
South Yorkshire +2 2 £388 -
Staffordshire +1 2 £122 - 1

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 September 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 128 (48.48%) Windows
2 77 (29.17%) Active Directory
3 72 (27.27%) Microsoft
4 51 (19.32%) ITIL
5 44 (16.67%) Windows 7
6 42 (15.91%) Windows Server
7 41 (15.53%) MS Excel
7 41 (15.53%) SQL
8 40 (15.15%) VMware
9 36 (13.64%) Unix
9 36 (13.64%) Linux
10 35 (13.26%) MS Office
11 31 (11.74%) Finance
12 27 (10.23%) VMware Infrastructure
13 25 (9.47%) Security Cleared
13 25 (9.47%) Degree
13 25 (9.47%) HTML
14 24 (9.09%) SQL Server
14 24 (9.09%) Cisco
14 24 (9.09%) Windows Server 2008
14 24 (9.09%) Windows Server 2012
15 23 (8.71%) TCP/IP
15 23 (8.71%) Microsoft Certification
15 23 (8.71%) Oracle
16 22 (8.33%) Citrix
17 21 (7.95%) CSS
17 21 (7.95%) Incident Management
18 20 (7.58%) Java
19 19 (7.20%) Internet
19 19 (7.20%) Migration

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (6.82%) MS Exchange
2 17 (6.44%) CMS
3 16 (6.06%) SharePoint
3 16 (6.06%) WordPress
4 15 (5.68%) Drupal
5 13 (4.92%) IIS
6 9 (3.41%) Skype for Business
7 8 (3.03%) Blackberry Enterprise Server
8 6 (2.27%) Exchange Server 2010
9 5 (1.89%) Exchange Server 2007
9 5 (1.89%) Exchange Server 2013
9 5 (1.89%) SharePoint 2013
10 4 (1.52%) Apache
10 4 (1.52%) Exchange Server 2003
10 4 (1.52%) SharePoint 2010
11 3 (1.14%) IBM Notes
11 3 (1.14%) Jetty
11 3 (1.14%) Tomcat
11 3 (1.14%) WebSphere
12 2 (0.76%) nginx
Applications
1 41 (15.53%) MS Excel
2 35 (13.26%) MS Office
3 4 (1.52%) Spreadsheet
4 2 (0.76%) MS PowerPoint
4 2 (0.76%) MS Visio
5 1 (0.38%) Adobe Illustrator
5 1 (0.38%) InDesign
5 1 (0.38%) InfoPath
5 1 (0.38%) Photoshop
Business Applications
1 5 (1.89%) BASE24
2 2 (0.76%) Oracle BPM
3 1 (0.38%) Dynamics AX
3 1 (0.38%) Dynamics CRM
3 1 (0.38%) Eagle PACE
3 1 (0.38%) Hyperion Planning
3 1 (0.38%) LatentZero
3 1 (0.38%) Markit EDM
3 1 (0.38%) Maximo
3 1 (0.38%) Northgate Housing
3 1 (0.38%) Oracle Applications
3 1 (0.38%) Oracle EBS
3 1 (0.38%) Oracle EBS R12
3 1 (0.38%) Oracle Procure-to-Pay
3 1 (0.38%) Sage X3
3 1 (0.38%) SAP Oil and Gas
3 1 (0.38%) SAP R/3
3 1 (0.38%) thinkFolio
Cloud Services
1 17 (6.44%) Office 365
2 7 (2.65%) Amazon AWS
2 7 (2.65%) Microsoft Azure
3 2 (0.76%) AdSense
3 2 (0.76%) Amazon EC2
3 2 (0.76%) Google App Engine
3 2 (0.76%) Google Cloud Platform
3 2 (0.76%) IaaS
3 2 (0.76%) PaaS
3 2 (0.76%) SaaS
4 1 (0.38%) Adobe Creative Cloud
4 1 (0.38%) Veeva
Communications & Networking
1 23 (8.71%) TCP/IP
2 19 (7.20%) Internet
3 17 (6.44%) WAN
4 15 (5.68%) VoIP
4 15 (5.68%) VPN
4 15 (5.68%) Wireless
5 14 (5.30%) LAN
6 13 (4.92%) Firewall
7 11 (4.17%) DHCP
7 11 (4.17%) DNS
7 11 (4.17%) HTTP
8 9 (3.41%) Network Security
9 8 (3.03%) LDAP
9 8 (3.03%) SAN
10 7 (2.65%) Intranet
11 5 (1.89%) ATM
11 5 (1.89%) IP Telephony
11 5 (1.89%) SSL
12 4 (1.52%) DSLAM
12 4 (1.52%) GPON
Database & Business Intelligence
1 24 (9.09%) SQL Server
2 11 (4.17%) Relational Database
3 8 (3.03%) SQL Server 2008
4 4 (1.52%) Oracle Database
4 4 (1.52%) PostgreSQL
4 4 (1.52%) SQL Server 2005
5 3 (1.14%) Hadoop
5 3 (1.14%) RDBMS
6 2 (0.76%) SQL Server 2014
7 1 (0.38%) Data Warehouse
7 1 (0.38%) Hyperion Smart View
7 1 (0.38%) Oracle BI Publisher
7 1 (0.38%) Oracle Database 11g
7 1 (0.38%) PowerCenter
7 1 (0.38%) QlikView
7 1 (0.38%) SAS Enterprise Guide
7 1 (0.38%) SAS Visual Analytics
7 1 (0.38%) SQL Server 2012
7 1 (0.38%) SQL Server Integration Services
7 1 (0.38%) SQL Server Reporting Services
Development Applications
1 4 (1.52%) Jenkins
1 4 (1.52%) Visual Studio
2 3 (1.14%) Git (software)
3 2 (0.76%) JIRA
3 2 (0.76%) Team Foundation Server
3 2 (0.76%) Travis CI
4 1 (0.38%) ClearCase
4 1 (0.38%) JBuilder
4 1 (0.38%) JDeveloper
4 1 (0.38%) MSI
4 1 (0.38%) Oracle Forms
General
1 31 (11.74%) Finance
2 8 (3.03%) Banking
3 7 (2.65%) German Language
3 7 (2.65%) Retail
4 6 (2.27%) French Language
4 6 (2.27%) Italian Language
4 6 (2.27%) Telecoms
5 5 (1.89%) Law
5 5 (1.89%) Legal
5 5 (1.89%) Manufacturing
6 4 (1.52%) Marketing
7 3 (1.14%) Back Office
7 3 (1.14%) Billing
7 3 (1.14%) Polish Language
8 2 (0.76%) Advertising
8 2 (0.76%) Automotive
8 2 (0.76%) Investment Banking
8 2 (0.76%) Turkish Language
9 1 (0.38%) Local Government
9 1 (0.38%) Retail Banking
Libraries, Frameworks & Software Standards
1 25 (9.47%) HTML
2 21 (7.95%) CSS
3 14 (5.30%) .NET
4 7 (2.65%) J2EE
4 7 (2.65%) Regular Expression
5 6 (2.27%) ELK Stack
6 5 (1.89%) XML
7 4 (1.52%) ASP.NET
7 4 (1.52%) REST
7 4 (1.52%) WCF
7 4 (1.52%) Web Services
7 4 (1.52%) WPF
8 3 (1.14%) Middleware
8 3 (1.14%) Servlets
9 2 (0.76%) .NET Framework
9 2 (0.76%) ASP.NET MVC
9 2 (0.76%) DCOM
9 2 (0.76%) OAuth
9 2 (0.76%) OpenID
9 2 (0.76%) SAML
Miscellaneous
1 18 (6.82%) Analytical Skills
2 14 (5.30%) Blackberry
2 14 (5.30%) Management Information System
3 10 (3.79%) Clustering
3 10 (3.79%) Data Centre
4 6 (2.27%) Mainframe
5 5 (1.89%) Computer Science
5 5 (1.89%) EMV
5 5 (1.89%) IBM Mainframe
5 5 (1.89%) Tandem
6 3 (1.14%) AS400
6 3 (1.14%) Client/Server
6 3 (1.14%) EMC VNX
6 3 (1.14%) Enterprise Software
6 3 (1.14%) iPad
6 3 (1.14%) NHS
6 3 (1.14%) Virtual Team
7 2 (0.76%) Fintech
7 2 (0.76%) Mobile App
7 2 (0.76%) Security Operations Centre
Operating Systems
1 128 (48.48%) Windows
2 44 (16.67%) Windows 7
3 42 (15.91%) Windows Server
4 36 (13.64%) Linux
4 36 (13.64%) Unix
5 24 (9.09%) Windows Server 2008
5 24 (9.09%) Windows Server 2012
6 11 (4.17%) Windows XP
7 10 (3.79%) Windows 8
7 10 (3.79%) Windows Server 2003
8 9 (3.41%) Android
8 9 (3.41%) Windows 10
9 7 (2.65%) Mac OS
10 6 (2.27%) Apple iOS
10 6 (2.27%) Mac OS X
10 6 (2.27%) Solaris
11 3 (1.14%) Red Hat Enterprise Linux
12 2 (0.76%) AIX
13 1 (0.38%) Debian
13 1 (0.38%) SUSE
Processes & Methodologies
1 51 (19.32%) ITIL
2 21 (7.95%) Incident Management
3 19 (7.20%) Migration
4 17 (6.44%) Service Management
5 16 (6.06%) Project Management
6 15 (5.68%) Problem Management
7 13 (4.92%) Content Management
8 12 (4.55%) Change Management
8 12 (4.55%) ITIL V3
9 11 (4.17%) Configuration Management
9 11 (4.17%) Information Security
10 10 (3.79%) Coaching
10 10 (3.79%) Patch Management
11 9 (3.41%) Cybersecurity
12 8 (3.03%) Service Delivery
13 7 (2.65%) Knowledge Management
13 7 (2.65%) Network Monitoring
13 7 (2.65%) Root Cause Analysis
13 7 (2.65%) Supplier Management
13 7 (2.65%) Workflow
Programming Languages
1 41 (15.53%) SQL
2 20 (7.58%) Java
3 15 (5.68%) PowerShell
4 14 (5.30%) Python
5 12 (4.55%) Perl
6 10 (3.79%) C#
7 8 (3.03%) JavaScript
8 7 (2.65%) Shell Script
9 5 (1.89%) COBOL
10 4 (1.52%) PL/SQL
10 4 (1.52%) VBScript
11 3 (1.14%) VB
11 3 (1.14%) VBA
12 2 (0.76%) Bash Shell
12 2 (0.76%) PHP
12 2 (0.76%) VB.NET
12 2 (0.76%) VB6
13 1 (0.38%) ABAP
13 1 (0.38%) C++
13 1 (0.38%) Ruby
Qualifications
1 25 (9.47%) Degree
1 25 (9.47%) Security Cleared
2 23 (8.71%) Microsoft Certification
3 17 (6.44%) SC Cleared
4 13 (4.92%) MCSE
5 8 (3.03%) CCNA
5 8 (3.03%) Cisco Certification
6 7 (2.65%) DV Cleared
7 6 (2.27%) CISSP
7 6 (2.27%) ITIL Certification
7 6 (2.27%) SANS
7 6 (2.27%) SSCP
8 5 (1.89%) A+ Certification
9 4 (1.52%) CCA
9 4 (1.52%) Citrix Certification
10 3 (1.14%) EMCSA
10 3 (1.14%) MCSA
11 2 (0.76%) DBS Check
11 2 (0.76%) MCP
11 2 (0.76%) Network+ Certification
Quality Assurance & Compliance
1 15 (5.68%) SLA
2 11 (4.17%) QA
3 3 (1.14%) Disclosure Scotland
3 3 (1.14%) ISO/IEC 27001
4 2 (0.76%) Data Quality
5 1 (0.38%) ISO 9001
5 1 (0.38%) Sarbanes-Oxley
System Software
1 77 (29.17%) Active Directory
2 27 (10.23%) VMware Infrastructure
3 8 (3.03%) Virtual Machines
3 8 (3.03%) vSphere
4 7 (2.65%) Virtual Desktop
5 6 (2.27%) Hyper-V
5 6 (2.27%) VMware ESX
6 5 (1.89%) Virtual Servers
6 5 (1.89%) XenApp
7 3 (1.14%) DFS Replication
7 3 (1.14%) Microsoft App-V
7 3 (1.14%) vCloud
7 3 (1.14%) XenDesktop
8 2 (0.76%) Terminal Services
8 2 (0.76%) Xen
9 1 (0.38%) Citrix Presentation Server
9 1 (0.38%) Microsoft Virtual Server
9 1 (0.38%) Shibboleth
9 1 (0.38%) VMware Server
9 1 (0.38%) XenServer
Systems Management
1 19 (7.20%) SCCM
2 8 (3.03%) Microsoft Clustering
3 7 (2.65%) QRadar
4 6 (2.27%) NetBackup
4 6 (2.27%) SCOM
4 6 (2.27%) WSUS
5 5 (1.89%) OpenView Configuration Management
5 5 (1.89%) Puppet
6 3 (1.14%) EMC NetWorker
6 3 (1.14%) Microsoft Data Protection Manager
7 2 (0.76%) Ambari
7 2 (0.76%) Netcool
7 2 (0.76%) Norton AntiVirus
7 2 (0.76%) SCDPM
7 2 (0.76%) SCOrch
7 2 (0.76%) SCSM
7 2 (0.76%) SCVMM
7 2 (0.76%) ThinApp
7 2 (0.76%) ZABBIX
8 1 (0.38%) Ansible
Vendors
1 72 (27.27%) Microsoft
2 40 (15.15%) VMware
3 24 (9.09%) Cisco
4 23 (8.71%) Oracle
5 22 (8.33%) Citrix
6 17 (6.44%) IBM
7 15 (5.68%) Apple
8 13 (4.92%) Splunk
9 12 (4.55%) HP
10 7 (2.65%) LANDesk
10 7 (2.65%) LogRhythm
11 6 (2.27%) SAP
12 5 (1.89%) Google
12 5 (1.89%) NetApp
12 5 (1.89%) Remedy
12 5 (1.89%) Sun
13 4 (1.52%) EMC
13 4 (1.52%) Intel Security
13 4 (1.52%) Red Hat
13 4 (1.52%) Symantec
Liverpool, Merseyside
Robert Walters
Rate: £120 - £160 per day
Posted: 2 days ago
Devon
Capita Resourcing - IT Resourcing
Rate: £150 - £160 per day
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 5 days ago
Weybridge, Surrey
Synergize Consulting
Rate: Up to £60,000 per annum
Posted: 4 days ago