The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 323 375 357
Rank change year-on-year
+52 -18
Contract jobs requiring a Technical Support 326 222 264
As % of all contract IT jobs located in the UK 0.57% 0.42% 0.46%
As % of the Job Titles category 0.62% 0.45% 0.49%
Number of daily rates quoted 86 105 96
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £275 £251
Average daily rate % change year-on-year
-18.18% +9.78%
90% offered a daily rate of more than £124 £165 £160
10% offered a daily rate of more than £450 £475 £450
UK excluding London average daily rate £225 £250 £250
% change year-on-year
-10.00% -
Number of hourly rates quoted 47 26 42
Average hourly rate £16.50 £14.00 £14.50
Average hourly rate % change year-on-year
+17.85% -3.44%
90% offered a hourly rate of more than £11.00 £10.25 £10.00
10% offered a hourly rate of more than £32.50 £22.75 £22.45
UK excluding London average hourly rate £16.75 £14.00 £12.50
% change year-on-year
+19.64% +12.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 19 September 2014.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 19 September 2014.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +67 312 £230 -19.29% 142
London +13 68 £225 -40.00% 38
South East -6 43 £228 -21.55% 43
East of England -9 20 £275 +22.22% 13
City of London +23 19 £253 -18.54% 17
Surrey -11 14 £240 -12.72% 5
Berkshire -5 11 £265 -30.49% 16
West Midlands -15 11 £238 - 3
Reading +18 9 £243 -17.09% 6
Hampshire -4 9 - - 7
Scotland -18 8 £143 -48.18% 4
Cambridgeshire - 8 £281 - 9
North West -15 7 £310 +55.00% 9
South West -46 7 £258 -48.50% 11
East Midlands +3 6 £371 -0.40% 5
Yorkshire -8 6 £174 +54.44% 8
Buckinghamshire 0 5 £201 -38.30% 6
Coventry -2 5 £238 -
Bedfordshire -12 5 £650 +188.88% 1
Tyne and Wear -29 5 £188 +31.57% 6
North East -35 5 £188 -10.71% 6
Edinburgh -2 4 £160 - 2
Somerset -14 4 £304 -39.25% 2
Camberley +2 3 - - 1
Stevenage 0 3 - -
West Yorkshire -2 3 £225 +100.00% 2
Warwickshire -6 3 £238 -
Leeds -7 3 £225 +100.00% 2
Hertfordshire -22 3 - - 2
Uxbridge - 3 £290 -

Technical Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 278 (51.39%) Microsoft
2 228 (42.14%) Windows
3 212 (39.19%) MS Excel
4 174 (32.16%) Microsoft Certification
5 156 (28.84%) CRM
6 125 (23.11%) Active Directory
7 104 (19.22%) MS Office
8 96 (17.74%) Windows 7
9 83 (15.34%) ITIL
10 80 (14.79%) SQL
10 80 (14.79%) MS Exchange
11 75 (13.86%) Windows Server 2008
12 69 (12.75%) Windows Server 2003
13 67 (12.38%) VMware
14 60 (11.09%) Citrix
15 59 (10.91%) Linux
15 59 (10.91%) Finance
16 56 (10.35%) Windows XP
17 49 (9.06%) Exchange Server 2010
18 44 (8.13%) UNIX
18 44 (8.13%) SQL Server
19 41 (7.58%) TCP/IP
20 39 (7.21%) Oracle
21 37 (6.84%) LAN
22 36 (6.65%) VMware Infrastructure
23 35 (6.47%) Firewall
24 32 (5.91%) Cisco
25 31 (5.73%) WAN
25 31 (5.73%) Exchange Server 2007
26 30 (5.55%) Security Cleared

Technical Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 80 (14.79%) MS Exchange
2 49 (9.06%) Exchange Server 2010
3 31 (5.73%) Exchange Server 2007
4 28 (5.18%) Exchange Server 2003
5 20 (3.70%) IIS
6 16 (2.96%) SharePoint
7 10 (1.85%) IBM Notes
7 10 (1.85%) Blackberry Enterprise Server
8 7 (1.29%) Documentum
8 7 (1.29%) Lync
9 6 (1.11%) Exchange Server 2013
9 6 (1.11%) WebSphere
9 6 (1.11%) ColdFusion
10 4 (0.74%) SharePoint 2010
10 4 (0.74%) Exchange Server 2000
10 4 (0.74%) Apache
11 3 (0.55%) Lotus Domino
11 3 (0.55%) Oracle Workflow
12 2 (0.37%) Drupal
12 2 (0.37%) SharePoint Server
Applications
1 212 (39.19%) MS Excel
2 104 (19.22%) MS Office
3 7 (1.29%) MS Visio
4 6 (1.11%) Spreadsheet
5 2 (0.37%) MS PowerPoint
5 2 (0.37%) MS Project
6 1 (0.18%) Final Cut Pro
Business Applications
1 9 (1.66%) Oracle General Ledger
1 9 (1.66%) Oracle EBS R12
1 9 (1.66%) Oracle Payables
1 9 (1.66%) Oracle Receivables
2 8 (1.48%) Oracle Assets
2 8 (1.48%) Oracle Financials
3 6 (1.11%) Oracle Cash Management
3 6 (1.11%) Oracle EBS
4 5 (0.92%) ION MarketView
5 4 (0.74%) Oracle Applications
6 3 (0.55%) Oracle 11i
6 3 (0.55%) Oracle iProcurement
6 3 (0.55%) Oracle Procure-to-Pay
7 2 (0.37%) Oracle Payroll
7 2 (0.37%) Oracle CRM
8 1 (0.18%) Agresso
8 1 (0.18%) Movex
8 1 (0.18%) Academy Housing
8 1 (0.18%) Dynamics AX
8 1 (0.18%) Cognos Planning
Cloud Services
1 5 (0.92%) Office 365
2 2 (0.37%) SaaS
3 1 (0.18%) IaaS
Communications & Networking
1 41 (7.58%) TCP/IP
2 37 (6.84%) LAN
3 35 (6.47%) Firewall
4 31 (5.73%) WAN
5 27 (4.99%) DNS
6 26 (4.81%) SAN
7 19 (3.51%) DHCP
8 18 (3.33%) VPN
8 18 (3.33%) Wireless
9 14 (2.59%) Internet
10 11 (2.03%) HTTP
11 8 (1.48%) Cisco ASA
11 8 (1.48%) VoIP
12 5 (0.92%) 3G
12 5 (0.92%) Intranet
12 5 (0.92%) VLAN
13 4 (0.74%) Cisco IOS
13 4 (0.74%) IP Telephony
13 4 (0.74%) SSL
13 4 (0.74%) Wi-Fi
Database & Business Intelligence
1 44 (8.13%) SQL Server
2 12 (2.22%) SQL Server 2008
3 8 (1.48%) SQL Server 2000
4 5 (0.92%) Cognos Impromptu
4 5 (0.92%) DTS
4 5 (0.92%) Oracle Reports
4 5 (0.92%) Crystal Reports
5 4 (0.74%) SQL Server 2012
5 4 (0.74%) Oracle BI Publisher
5 4 (0.74%) Data Warehouse
6 3 (0.55%) PowerCenter
6 3 (0.55%) MySQL
6 3 (0.55%) PostgreSQL
6 3 (0.55%) SQL Server 2005
7 2 (0.37%) Oracle Database
7 2 (0.37%) Relational Database
7 2 (0.37%) SQL Server Reporting Services
7 2 (0.37%) Informix
7 2 (0.37%) RDBMS
7 2 (0.37%) SQLPlus
Development Applications
1 5 (0.92%) Oracle Forms
2 4 (0.74%) Visual Studio
3 2 (0.37%) JIRA
4 1 (0.18%) Oracle APEX
4 1 (0.18%) Team Foundation Server
General
1 59 (10.91%) Finance
2 17 (3.14%) Banking
3 11 (2.03%) Retail
4 10 (1.85%) Investment Banking
5 7 (1.29%) Telecoms
6 6 (1.11%) Legal
7 5 (0.92%) Spanish Language
8 4 (0.74%) Back Office
9 3 (0.55%) Manufacturing
10 2 (0.37%) Marketing
10 2 (0.37%) French Language
10 2 (0.37%) German Language
10 2 (0.37%) Military
10 2 (0.37%) Financial Institution
10 2 (0.37%) Law
10 2 (0.37%) Publishing
10 2 (0.37%) Front Office
11 1 (0.18%) Pharmaceutical
11 1 (0.18%) Advertising
11 1 (0.18%) General Ledger
Libraries, Frameworks & Software Standards
1 24 (4.44%) .NET
2 22 (4.07%) XML
3 18 (3.33%) HTML
4 13 (2.40%) Web Services
5 8 (1.48%) ASP.NET
6 7 (1.29%) COM+
6 7 (1.29%) SOAP
6 7 (1.29%) REST
7 6 (1.11%) JSON
8 5 (0.92%) CSS
9 4 (0.74%) Middleware
10 3 (0.55%) Rendezvous
11 2 (0.37%) Application Packaging
11 2 (0.37%) FIX Protocol
11 2 (0.37%) J2EE
11 2 (0.37%) WebSphere MQ
11 2 (0.37%) FIXML
12 1 (0.18%) WSDL
12 1 (0.18%) JMS
12 1 (0.18%) WAP
Miscellaneous
1 26 (4.81%) Blackberry
2 25 (4.62%) AS400
2 25 (4.62%) iSeries
2 25 (4.62%) Analytical Skills
3 13 (2.40%) Clustering
4 9 (1.66%) NHS
5 7 (1.29%) Fixed Income
6 6 (1.11%) Fat Client
6 6 (1.11%) Management Information System
6 6 (1.11%) Thin Client
7 5 (0.92%) CMDB
7 5 (0.92%) Video Conferencing
8 4 (0.74%) User Experience
8 4 (0.74%) iPhone
8 4 (0.74%) iPad
8 4 (0.74%) Foreign Exchange (FX)
9 3 (0.55%) EPoS
9 3 (0.55%) CLARiiON
9 3 (0.55%) Derivative
10 2 (0.37%) SWIFT
Operating Systems
1 228 (42.14%) Windows
2 96 (17.74%) Windows 7
3 75 (13.86%) Windows Server 2008
4 69 (12.75%) Windows Server 2003
5 59 (10.91%) Linux
6 56 (10.35%) Windows XP
7 44 (8.13%) UNIX
8 20 (3.70%) Windows Server 2012
9 16 (2.96%) Windows 8
10 13 (2.40%) Red Hat Enterprise Linux
11 9 (1.66%) Mac OS
12 8 (1.48%) Windows Vista
13 7 (1.29%) Mac OS X
13 7 (1.29%) Android
14 6 (1.11%) Windows 2000
14 6 (1.11%) HPUX
15 5 (0.92%) OS/400
15 5 (0.92%) Windows 2000 Server
15 5 (0.92%) CentOS
15 5 (0.92%) Apple iOS
Processes & Methodologies
1 156 (28.84%) CRM
2 83 (15.34%) ITIL
3 24 (4.44%) Service Management
4 23 (4.25%) Migration
5 19 (3.51%) PRINCE2
6 16 (2.96%) ERP
7 14 (2.59%) Service Delivery
7 14 (2.59%) Configuration Management
8 12 (2.22%) Project Management
9 10 (1.85%) Incident Management
9 10 (1.85%) Change Management
9 10 (1.85%) Identity Management
9 10 (1.85%) Workflow
10 8 (1.48%) Change Control
11 7 (1.29%) Disaster Recovery
11 7 (1.29%) E-Commerce
11 7 (1.29%) Business Intelligence
11 7 (1.29%) Supplier Management
12 6 (1.11%) Capacity Planning
12 6 (1.11%) User Acceptance Testing
Programming Languages
1 80 (14.79%) SQL
2 26 (4.81%) Java
3 17 (3.14%) PL/SQL
4 16 (2.96%) JavaScript
4 16 (2.96%) VB.NET
5 14 (2.59%) PowerShell
5 14 (2.59%) PHP
5 14 (2.59%) C#
6 13 (2.40%) Python
7 12 (2.22%) Perl
8 11 (2.03%) VB
9 9 (1.66%) VBScript
9 9 (1.66%) C
9 9 (1.66%) VB6
10 7 (1.29%) Shell Script
10 7 (1.29%) C++
10 7 (1.29%) Ruby
11 6 (1.11%) VBA
12 2 (0.37%) R
12 2 (0.37%) ActionScript 2.0
Qualifications
1 174 (32.16%) Microsoft Certification
2 30 (5.55%) Security Cleared
3 21 (3.88%) SC Cleared
4 20 (3.70%) MCSE
5 15 (2.77%) MCP
6 13 (2.40%) Degree
7 9 (1.66%) MCITP
7 9 (1.66%) ITIL Foundation Certificate
8 8 (1.48%) DV Cleared
9 7 (1.29%) PRINCE2 Certification
10 6 (1.11%) Cisco Certification
10 6 (1.11%) CCNA
11 5 (0.92%) MCSA
12 4 (0.74%) VMware Certified Professional (VCP)
12 4 (0.74%) MOS
12 4 (0.74%) A+ Certification
13 3 (0.55%) ITIL Certification
14 2 (0.37%) HND
14 2 (0.37%) PMI Certification
14 2 (0.37%) Check Point Certification
Quality Assurance & Compliance
1 30 (5.55%) SLA
2 2 (0.37%) COBIT
2 2 (0.37%) QA
3 1 (0.18%) Sarbanes-Oxley
3 1 (0.18%) GMP
3 1 (0.18%) PCI DSS
System Software
1 125 (23.11%) Active Directory
2 36 (6.65%) VMware Infrastructure
3 20 (3.70%) Hyper-V
4 15 (2.77%) XenApp
5 10 (1.85%) Microsoft App-V
6 8 (1.48%) vSphere
6 8 (1.48%) Terminal Services
7 7 (1.29%) XenDesktop
8 5 (0.92%) VMware ESX
8 5 (0.92%) VMware ESXi
9 3 (0.55%) VMware Server
10 2 (0.37%) XenServer
11 1 (0.18%) NFS
11 1 (0.18%) VMware Workstation
11 1 (0.18%) Veritas Volume Manager
11 1 (0.18%) Veritas Cluster Server
11 1 (0.18%) vCloud
Systems Management
1 27 (4.99%) SCCM
2 8 (1.48%) ARCserve
3 6 (1.11%) Norton AntiVirus
4 4 (0.74%) Puppet
4 4 (0.74%) WSUS
4 4 (0.74%) Backup Exec
4 4 (0.74%) Control-M
5 3 (0.55%) Nagios
5 3 (0.55%) NetBackup
5 3 (0.55%) SCOM
6 2 (0.37%) CA SiteMinder
7 1 (0.18%) MOM
7 1 (0.18%) OpenView Configuration Management
7 1 (0.18%) BMC PATROL
7 1 (0.18%) DameWare
7 1 (0.18%) WMI
7 1 (0.18%) McAfee ePO
7 1 (0.18%) SCOrch
7 1 (0.18%) SCSM
7 1 (0.18%) Opscode Chef
Vendors
1 278 (51.39%) Microsoft
2 67 (12.38%) VMware
3 60 (11.09%) Citrix
4 39 (7.21%) Oracle
5 32 (5.91%) Cisco
6 29 (5.36%) HP
7 16 (2.96%) Remedy
7 16 (2.96%) Red Hat
8 12 (2.22%) Symantec
8 12 (2.22%) Lotus
9 11 (2.03%) Kaspersky
10 10 (1.85%) IBM
11 9 (1.66%) Apple
12 8 (1.48%) SolarWinds
12 8 (1.48%) AppSense
12 8 (1.48%) Dell
12 8 (1.48%) Sophos
13 7 (1.29%) Intel
13 7 (1.29%) LANDesk
14 6 (1.11%) F5
Camberley, Surrey
IT Connections
Rate: £24,000 + 20% Shift Allowance
Posted: 16 hours ago
England
Aimhire Recruitment
Posted: 21 hours ago
England
Aimhire Recruitment
Posted: 21 hours ago
England
Aimhire Recruitment
Posted: 21 hours ago
England
Aimhire Recruitment
Posted: 21 hours ago
England
Aimhire Recruitment
Posted: 21 hours ago
England
Aimhire Recruitment
Posted: 21 hours ago
London
Refreshing Recruitment
Rate: £235 per day
Posted: Yesterday
West Midlands
Proactive Appointments
Rate: Market
Posted: 2 days ago
Berkshire
Nationwide People Ltd
Rate: £400 - £500 Per Day
Posted: 2 days ago
City, London
Eligo Recruitment Ltd
Rate: £130 - £180 per hour + Full Benefits Package
Posted: 2 days ago
Portsmouth, Hampshire
Connectus
Rate: £22 per hour
Posted: 2 days ago
Manchester, Lancashire
Blue Octopus Recruitment LLP
Rate: Salary £28,000 - £30,000 plus Bonus Potential
Posted: 3 days ago
Horley, Surrey
Global Technology Solutions Ltd
Rate: £15 - £16 per hour
Posted: 3 days ago
Nottinghamshire
Computer Futures
Rate: competitive
Posted: 4 days ago
Newbury
Bluefire Consulting
Rate: £200 per day
Posted: 7 days ago
Somerset
Opus Recruitment Solutions Ltd
Rate: £200 - £250 per annum
Posted: 8 days ago
Middlesbrough
Reed Technology - UK Posting Account
Rate: £12 - £17 per hour
Posted: 11 days ago
Whitstable
Interquest - Sand Resources
Rate: £100 - £130 per annum
Posted: 21 days ago
London
NFP Group Ltd
Rate: £375 - £425 per day
Posted: 21 days ago