The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Technical Support
Rank 512 493 325
Rank change year-on-year
-19 -168
Contract jobs requiring a Technical Support 116 153 352
As % of all contract IT jobs located in the UK 0.23% 0.28% 0.61%
As % of the Job Titles category 0.24% 0.29% 0.65%
Number of daily rates quoted 56 80 76
Median daily rate £275 £300 £295
Median daily rate % change year-on-year
-8.33% +1.69%
90% offered a daily rate of more than £135 £160 £137
10% offered a daily rate of more than £548 £450 £450
UK excluding London median daily rate £320 £295 £285
% change year-on-year
+8.47% +3.50%
Number of hourly rates quoted 13 18 33
Median hourly rate £14.20 £17.25 £15.50
Median hourly rate % change year-on-year
-17.68% +11.29%
90% offered a hourly rate of more than £12.00 £11.93 £10.00
10% offered a hourly rate of more than £30.70 £26.90 £22.30
UK excluding London median hourly rate £14.20 £17.25 £15.63
% change year-on-year
-17.68% +10.40%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47474 52672 53743
As % of all contract IT jobs located in the UK 94.62% 94.81% 93.07%
Number of daily rates quoted 31013 33568 33961
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £583 £575
UK excluding London median daily rate £396 £385 £375
% change year-on-year
+2.85% +2.66%
Number of hourly rates quoted 1672 2047 2214
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.00 £37.50
UK excluding London median hourly rate £16.50 £17.00 £15.79
% change year-on-year
-2.94% +7.66%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 2 December 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 2 December 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 106 £275 -8.33% 76
South East +27 30 £300 -11.11% 24
London -39 29 £225 -25.00% 17
North West +11 16 £548 +143.33% 7
Hampshire +25 9 £135 -64.00% 7
Surrey +24 7 £113 - 2
Yorkshire +20 7 £128 -68.51% 6
Manchester +5 7 £548 +113.65% 4
Berkshire +5 6 £300 -33.33% 8
South West +2 6 £320 -17.41% 5
East Midlands -13 6 £240 +60.00% 1
Reading +7 5 £300 -33.33% 7
East of England +6 5 £168 -25.88% 6
Merseyside +6 5 £548 - 1
West Midlands -20 5 - - 8
Scotland +19 4 £345 +146.42%
Winchester +9 4 - - 1
Derbyshire +6 4 - -
Derby - 4 - -
Salford - 4 £548 -
West Yorkshire +14 3 - - 4
Leeds +13 3 - - 4
Oxfordshire -4 3 £400 - 2
Southport - 3 £548 -
South Wales - 3 £165 - 2
Oxford - 3 £400 - 2
South Yorkshire - 3 £128 - 1
Wales - 3 £165 - 2
Buckinghamshire +20 2 - - 4
Cambridgeshire +7 2 £118 -48.00% 3

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 2 December 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 118 (44.70%) Windows
2 77 (29.17%) Active Directory
3 70 (26.52%) Microsoft
4 50 (18.94%) Windows 7
5 45 (17.05%) ITIL
6 41 (15.53%) Windows Server
7 40 (15.15%) VMware
8 35 (13.26%) SQL
9 33 (12.50%) MS Excel
10 32 (12.12%) Linux
10 32 (12.12%) MS Office
11 30 (11.36%) Finance
12 29 (10.98%) Unix
12 29 (10.98%) Cisco
13 26 (9.85%) TCP/IP
13 26 (9.85%) Windows Server 2012
14 25 (9.47%) Citrix
14 25 (9.47%) MS Exchange
15 24 (9.09%) IBM
15 24 (9.09%) Incident Management
15 24 (9.09%) Degree
15 24 (9.09%) SCCM
15 24 (9.09%) Windows Server 2008
16 23 (8.71%) Firewall
17 22 (8.33%) Migration
17 22 (8.33%) Service Management
18 21 (7.95%) SQL Server
18 21 (7.95%) HTML
18 21 (7.95%) VMware Infrastructure
19 20 (7.58%) VPN

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (9.47%) MS Exchange
2 17 (6.44%) CMS
2 17 (6.44%) SharePoint
3 14 (5.30%) Drupal
3 14 (5.30%) WordPress
4 12 (4.55%) Skype for Business
5 11 (4.17%) IIS
6 8 (3.03%) Blackberry Enterprise Server
6 8 (3.03%) WebSphere
7 7 (2.65%) Exchange Server 2010
7 7 (2.65%) Exchange Server 2013
8 6 (2.27%) SharePoint 2013
9 5 (1.89%) SharePoint 2010
9 5 (1.89%) WebSphere Application Server
10 4 (1.52%) Exchange Server 2003
10 4 (1.52%) Exchange Server 2007
10 4 (1.52%) IBM Notes
10 4 (1.52%) Tomcat
11 3 (1.14%) IBM Domino
11 3 (1.14%) Jetty
Applications
1 33 (12.50%) MS Excel
2 32 (12.12%) MS Office
3 5 (1.89%) Spreadsheet
4 2 (0.76%) MS Visio
5 1 (0.38%) Adobe Illustrator
5 1 (0.38%) InDesign
5 1 (0.38%) InfoPath
5 1 (0.38%) MS PowerPoint
5 1 (0.38%) Photoshop
Business Applications
1 6 (2.27%) Maximo
2 5 (1.89%) BASE24
3 2 (0.76%) Infor CloudSuite
3 2 (0.76%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (0.76%) Infor CRM
3 2 (0.76%) Oracle BPM
4 1 (0.38%) Cognos Business Intelligence
4 1 (0.38%) Cognos Planning
4 1 (0.38%) Dynamics AX
4 1 (0.38%) Eagle PACE
4 1 (0.38%) Hyperion Planning
4 1 (0.38%) Infor M3
4 1 (0.38%) LatentZero
4 1 (0.38%) Markit EDM
4 1 (0.38%) Northgate Housing
4 1 (0.38%) Oracle EBS R12
4 1 (0.38%) Oracle Procure-to-Pay
4 1 (0.38%) Sage X3
4 1 (0.38%) SAP Oil and Gas
4 1 (0.38%) thinkFolio
Cloud Services
1 19 (7.20%) Office 365
2 7 (2.65%) Amazon AWS
3 6 (2.27%) Microsoft Azure
4 5 (1.89%) IBM Cloud
4 5 (1.89%) SoftLayer
5 2 (0.76%) Amazon EC2
5 2 (0.76%) Google App Engine
5 2 (0.76%) Google Cloud Platform
5 2 (0.76%) IaaS
5 2 (0.76%) PaaS
5 2 (0.76%) SaaS
6 1 (0.38%) Adobe Creative Cloud
6 1 (0.38%) AdSense
Communications & Networking
1 26 (9.85%) TCP/IP
2 23 (8.71%) Firewall
3 20 (7.58%) VPN
4 19 (7.20%) DNS
4 19 (7.20%) WAN
5 18 (6.82%) VoIP
6 17 (6.44%) DHCP
7 16 (6.06%) LAN
8 15 (5.68%) Internet
9 12 (4.55%) Wireless
10 9 (3.41%) SAN
11 8 (3.03%) 3G
11 8 (3.03%) HTTP
11 8 (3.03%) Network Security
12 7 (2.65%) LDAP
13 6 (2.27%) DSLAM
13 6 (2.27%) GPON
14 5 (1.89%) 4G
14 5 (1.89%) ATM
14 5 (1.89%) Intranet
Database & Business Intelligence
1 21 (7.95%) SQL Server
2 8 (3.03%) SQL Server 2008
3 7 (2.65%) Relational Database
4 5 (1.89%) Oracle Database
5 4 (1.52%) SQL Server 2005
6 3 (1.14%) PostgreSQL
7 2 (0.76%) Hadoop
7 2 (0.76%) SQL Server 2014
8 1 (0.38%) Essbase
8 1 (0.38%) GIS
8 1 (0.38%) Hyperion Smart View
8 1 (0.38%) OLAP
8 1 (0.38%) Oracle BI Publisher
8 1 (0.38%) Oracle Database 11g
8 1 (0.38%) Oracle OLAP
8 1 (0.38%) Oracle OWB
8 1 (0.38%) SQL Server 2012
8 1 (0.38%) SQL Server Integration Services
8 1 (0.38%) SQL Server Reporting Services
8 1 (0.38%) SQLPlus
Development Applications
1 4 (1.52%) Jenkins
1 4 (1.52%) JIRA
2 3 (1.14%) Git (software)
3 2 (0.76%) Team Foundation Server
3 2 (0.76%) Travis CI
3 2 (0.76%) Visual Studio
4 1 (0.38%) Bitbucket
4 1 (0.38%) ClearCase
4 1 (0.38%) JBuilder
4 1 (0.38%) JDeveloper
4 1 (0.38%) MSI
4 1 (0.38%) Oracle Forms
General
1 30 (11.36%) Finance
2 12 (4.55%) Telecoms
3 10 (3.79%) Banking
4 6 (2.27%) French Language
4 6 (2.27%) German Language
4 6 (2.27%) Italian Language
4 6 (2.27%) Retail
5 5 (1.89%) Billing
6 4 (1.52%) Back Office
6 4 (1.52%) Law
7 3 (1.14%) Automotive
7 3 (1.14%) Legal
7 3 (1.14%) Manufacturing
7 3 (1.14%) Marketing
7 3 (1.14%) Polish Language
8 2 (0.76%) Front Office
8 2 (0.76%) Investment Banking
8 2 (0.76%) Local Government
8 2 (0.76%) Turkish Language
9 1 (0.38%) Electronics
Libraries, Frameworks & Software Standards
1 21 (7.95%) HTML
2 18 (6.82%) CSS
3 7 (2.65%) .NET
3 7 (2.65%) ELK Stack
3 7 (2.65%) J2EE
4 6 (2.27%) Regular Expression
4 6 (2.27%) Web Services
4 6 (2.27%) XML
5 5 (1.89%) REST
6 3 (1.14%) Servlets
6 3 (1.14%) WCF
7 2 (0.76%) ActiveMQ
7 2 (0.76%) Middleware
7 2 (0.76%) WPF
8 1 (0.38%) 802.1X
8 1 (0.38%) CSS3
8 1 (0.38%) SAML
8 1 (0.38%) SOAP
8 1 (0.38%) Struts
8 1 (0.38%) WebSphere MQ
Miscellaneous
1 15 (5.68%) Analytical Skills
2 13 (4.92%) Management Information System
3 12 (4.55%) Blackberry
4 10 (3.79%) Data Centre
5 6 (2.27%) Clustering
5 6 (2.27%) Mainframe
6 5 (1.89%) EMV
6 5 (1.89%) IBM Mainframe
6 5 (1.89%) iPad
6 5 (1.89%) Tandem
7 4 (1.52%) Computer Science
7 4 (1.52%) Fat Client
7 4 (1.52%) iPhone
7 4 (1.52%) Thin Client
8 3 (1.14%) AS400
8 3 (1.14%) NHS
9 2 (0.76%) CMDB
9 2 (0.76%) e-Learning
9 2 (0.76%) Mathematics
9 2 (0.76%) Video Conferencing
Operating Systems
1 118 (44.70%) Windows
2 50 (18.94%) Windows 7
3 41 (15.53%) Windows Server
4 32 (12.12%) Linux
5 29 (10.98%) Unix
6 26 (9.85%) Windows Server 2012
7 24 (9.09%) Windows Server 2008
8 14 (5.30%) Windows 10
9 9 (3.41%) Windows 8
9 9 (3.41%) Windows Server 2003
10 8 (3.03%) Android
11 6 (2.27%) Windows XP
12 5 (1.89%) Apple iOS
12 5 (1.89%) Mac OS
12 5 (1.89%) Mac OS X
13 2 (0.76%) Solaris
14 1 (0.38%) AIX
14 1 (0.38%) CentOS
14 1 (0.38%) Red Hat Enterprise Linux
14 1 (0.38%) Ubuntu
Processes & Methodologies
1 45 (17.05%) ITIL
2 24 (9.09%) Incident Management
3 22 (8.33%) Migration
3 22 (8.33%) Service Management
4 18 (6.82%) Project Management
5 16 (6.06%) Change Management
6 15 (5.68%) Problem Management
7 13 (4.92%) Content Management
8 12 (4.55%) Coaching
9 11 (4.17%) Patch Management
10 10 (3.79%) Cybersecurity
10 10 (3.79%) ITIL V3
11 9 (3.41%) Agile Software Development
11 9 (3.41%) Information Security
12 8 (3.03%) High Availability
12 8 (3.03%) Mentoring
12 8 (3.03%) Network Monitoring
12 8 (3.03%) Vulnerability Management
12 8 (3.03%) Workflow
13 7 (2.65%) Vulnerability Assessment
Programming Languages
1 35 (13.26%) SQL
2 16 (6.06%) Java
3 11 (4.17%) Python
4 9 (3.41%) Perl
4 9 (3.41%) PowerShell
5 7 (2.65%) PL/SQL
5 7 (2.65%) Shell Script
6 6 (2.27%) C#
6 6 (2.27%) JavaScript
7 5 (1.89%) COBOL
8 2 (0.76%) C
8 2 (0.76%) VBA
8 2 (0.76%) VBScript
9 1 (0.38%) ABAP
9 1 (0.38%) Bash Shell
9 1 (0.38%) C++
9 1 (0.38%) RPG
9 1 (0.38%) Ruby
9 1 (0.38%) T-SQL
9 1 (0.38%) VB
Qualifications
1 24 (9.09%) Degree
2 19 (7.20%) Microsoft Certification
3 18 (6.82%) Security Cleared
4 12 (4.55%) SC Cleared
5 11 (4.17%) MCSE
6 7 (2.65%) CISSP
6 7 (2.65%) SANS
6 7 (2.65%) SSCP
7 6 (2.27%) ITIL Certification
7 6 (2.27%) MCSA
8 5 (1.89%) CCA
8 5 (1.89%) Citrix Certification
9 4 (1.52%) CCNA
9 4 (1.52%) Cisco Certification
9 4 (1.52%) DV Cleared
10 3 (1.14%) DBS Check
10 3 (1.14%) MCP
11 2 (0.76%) MOS
12 1 (0.38%) MCDST
12 1 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (4.55%) SLA
2 8 (3.03%) QA
3 3 (1.14%) Disclosure Scotland
4 1 (0.38%) Data Quality
4 1 (0.38%) Sarbanes-Oxley
System Software
1 77 (29.17%) Active Directory
2 21 (7.95%) VMware Infrastructure
3 10 (3.79%) Hyper-V
4 8 (3.03%) vSphere
4 8 (3.03%) XenApp
5 7 (2.65%) Virtual Desktop
5 7 (2.65%) Virtual Machines
6 4 (1.52%) VMware ESX
7 3 (1.14%) DFS Replication
7 3 (1.14%) Microsoft App-V
7 3 (1.14%) Terminal Services
7 3 (1.14%) vCloud
7 3 (1.14%) XenDesktop
8 2 (0.76%) Virtual Servers
8 2 (0.76%) Xen
9 1 (0.38%) Citrix Presentation Server
9 1 (0.38%) Shibboleth
9 1 (0.38%) UAG
9 1 (0.38%) VMware ESXi
9 1 (0.38%) VMware Server
Systems Management
1 24 (9.09%) SCCM
2 8 (3.03%) QRadar
3 7 (2.65%) SCOM
4 5 (1.89%) Microsoft Clustering
4 5 (1.89%) NetBackup
4 5 (1.89%) Puppet
4 5 (1.89%) Tivoli
5 4 (1.52%) Microsoft Data Protection Manager
5 4 (1.52%) OpenView Configuration Management
5 4 (1.52%) WSUS
6 3 (1.14%) Norton AntiVirus
7 2 (0.76%) Ambari
7 2 (0.76%) Backup Exec
7 2 (0.76%) SCDPM
7 2 (0.76%) SCOrch
7 2 (0.76%) SCSM
7 2 (0.76%) SCVMM
7 2 (0.76%) ZABBIX
8 1 (0.38%) Opscode Chef
8 1 (0.38%) Symantec Endpoint Protection
Vendors
1 70 (26.52%) Microsoft
2 40 (15.15%) VMware
3 29 (10.98%) Cisco
4 25 (9.47%) Citrix
5 24 (9.09%) IBM
6 19 (7.20%) Oracle
7 14 (5.30%) Apple
8 13 (4.92%) Splunk
9 12 (4.55%) HP
10 8 (3.03%) LogRhythm
11 6 (2.27%) SAP
11 6 (2.27%) Symantec
12 5 (1.89%) Comptel
12 5 (1.89%) NetApp
12 5 (1.89%) NetCracker
12 5 (1.89%) Sun
13 4 (1.52%) Dell
13 4 (1.52%) Google
13 4 (1.52%) LANDesk
13 4 (1.52%) Lotus
Reading, Berkshire
83Zero
Rate: From £25,000 to £35,000 per annum + Company Benefits on top
Posted: 19 hours ago
Leeds
Nigel Frank International
Rate: £100 - £150 per annum
Posted: Yesterday
Caerphilly, Mid Glamorgan
CPS Group UK
Rate: £150 per day
Posted: 3 days ago
West London
Spencer Rose
Rate: From £375 to £385 per annum
Posted: 2 days ago