The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 425 417 339
Rank change year-on-year
-8 -78
Contract jobs requiring a Technical Support 154 147 189
As % of all contract IT jobs located in the UK 0.30% 0.29% 0.43%
As % of the Job Titles category 0.32% 0.32% 0.46%
Number of daily rates quoted 89 54 90
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£290 £230 £225
Average daily rate % change year-on-year
+26.08% +2.22%
90% offered a daily rate of more than £170 £122 £120
10% offered a daily rate of more than £525 £365 £400
UK excluding London average daily rate £273 £220 £200
% change year-on-year
+23.86% +10.00%
Number of hourly rates quoted 19 20 30
Average hourly rate £16.75 £16.75 £17.25
Average hourly rate % change year-on-year
- -2.89%
90% offered a hourly rate of more than £10.25 £11.19 £11.45
10% offered a hourly rate of more than £41.25 £23.60 £22.50
UK excluding London average hourly rate £14.00 £16.00 £13.50
% change year-on-year
-12.50% +18.51%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47948 46300 40780
As % of all contract IT jobs located in the UK 92.44% 92.45% 92.60%
Number of daily rates quoted 29326 27479 23389
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £242 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1820 1938 2165
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.50 £10.50
10% offered a hourly rate of more than £41.65 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 5 March 2015.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 5 March 2015.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 145 £295 +25.53% 100
London +6 54 £413 +42.24% 30
South East -19 36 £425 +93.18% 29
City of London +23 16 £525 +159.25% 14
Yorkshire -10 15 £230 - 11
Berkshire -6 13 £438 +92.30% 7
South West -6 12 £265 -29.46% 6
West Midlands -1 10 £280 +8.62% 1
West Yorkshire -5 10 £230 - 7
East of England +10 9 £200 -37.50% 9
Surrey +8 9 £325 - 10
Leeds -9 9 £230 - 5
Wiltshire +3 8 £265 - 2
Reading +2 6 £425 - 2
North West -18 6 £314 +74.30% 10
Swindon - 6 £313 - 1
Hertfordshire +8 5 £273 - 4
Oxfordshire - 5 - - 1
Cobham - 5 - -
Manchester -8 4 £365 - 5
Wales -8 4 £225 - 5
South Wales 0 3 £225 - 4
Buckinghamshire -4 3 £150 -50.00% 4
Scotland -7 3 £153 -23.75% 2
Hampshire -11 3 £238 - 4
North Yorkshire - 3 £369 - 3
Glasgow -1 2 £153 -49.16% 1
Coventry -1 2 £305 -9.62%
Epsom - 2 - -
Warwickshire - 2 £273 -

Technical Support
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 245 (51.36%) Microsoft
2 181 (37.95%) MS Excel
3 174 (36.48%) Microsoft Certification
4 162 (33.96%) CRM
5 160 (33.54%) Windows
6 83 (17.40%) ITIL
7 69 (14.47%) Active Directory
8 64 (13.42%) Linux
9 52 (10.90%) SQL
10 49 (10.27%) UNIX
11 48 (10.06%) Finance
12 47 (9.85%) Windows 7
13 46 (9.64%) VMware
14 44 (9.22%) MS Office
15 43 (9.01%) Windows Server 2008
16 42 (8.81%) TCP/IP
17 39 (8.18%) Degree
18 35 (7.34%) MS Exchange
19 34 (7.13%) Cisco
20 31 (6.50%) Windows Server 2003
20 31 (6.50%) Analytical Skills
21 29 (6.08%) Oracle
22 25 (5.24%) Windows XP
22 25 (5.24%) VMware Infrastructure
23 24 (5.03%) Windows Server 2012
23 24 (5.03%) LAN
24 22 (4.61%) Service Management
24 22 (4.61%) WAN
24 22 (4.61%) Apple
25 21 (4.40%) Citrix

Technical Support
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (7.34%) MS Exchange
2 14 (2.94%) Exchange Server 2010
3 13 (2.73%) SharePoint
3 13 (2.73%) IBM Notes
4 10 (2.10%) IIS
5 9 (1.89%) WebSphere
6 8 (1.68%) Exchange Server 2007
7 7 (1.47%) Exchange Server 2003
8 6 (1.26%) Blackberry Enterprise Server
8 6 (1.26%) Exchange Server 2013
9 5 (1.05%) IBM HTTP Server
9 5 (1.05%) WebSphere Application Server
9 5 (1.05%) Tomcat
10 3 (0.63%) TIBCO EMS
10 3 (0.63%) Lync
11 2 (0.42%) SharePoint 2010
11 2 (0.42%) SharePoint Server
11 2 (0.42%) Oracle Workflow
11 2 (0.42%) Lotus Domino
11 2 (0.42%) Apache
Applications
1 181 (37.95%) MS Excel
2 44 (9.22%) MS Office
3 5 (1.05%) MS PowerPoint
4 4 (0.84%) MS Visio
5 2 (0.42%) AutoCAD
5 2 (0.42%) Adobe Illustrator
6 1 (0.21%) Spreadsheet
6 1 (0.21%) Final Cut Pro
6 1 (0.21%) S-PLUS
6 1 (0.21%) FrameMaker
Business Applications
1 5 (1.05%) Oracle General Ledger
1 5 (1.05%) Oracle EBS R12
1 5 (1.05%) Oracle Receivables
2 3 (0.63%) Oracle Assets
2 3 (0.63%) Oracle Payables
2 3 (0.63%) Oracle Financials
2 3 (0.63%) Summit
3 2 (0.42%) Agresso
3 2 (0.42%) BusinessWorks
3 2 (0.42%) Oracle Applications
3 2 (0.42%) ION MarketView
3 2 (0.42%) Oracle iProcurement
4 1 (0.21%) IntelliMatch
4 1 (0.21%) BASE24
4 1 (0.21%) Dynamics AX
4 1 (0.21%) ResourceLink
4 1 (0.21%) Cognos Planning
4 1 (0.21%) SAP ERP
4 1 (0.21%) Remedy ITSM
Cloud Services
1 8 (1.68%) Office 365
2 4 (0.84%) IaaS
3 3 (0.63%) Microsoft Azure
3 3 (0.63%) Google Apps
4 2 (0.42%) SaaS
4 2 (0.42%) PaaS
Communications & Networking
1 42 (8.81%) TCP/IP
2 24 (5.03%) LAN
3 22 (4.61%) WAN
4 18 (3.77%) DNS
4 18 (3.77%) SAN
5 16 (3.35%) Firewall
6 12 (2.52%) DHCP
7 11 (2.31%) HTTP
7 11 (2.31%) VoIP
8 10 (2.10%) SSL
8 10 (2.10%) Internet
9 8 (1.68%) Intranet
9 8 (1.68%) VPN
9 8 (1.68%) Wireless
9 8 (1.68%) Radio Access Network
10 5 (1.05%) FTP
10 5 (1.05%) LDAP
11 4 (0.84%) GSM
11 4 (0.84%) IP Telephony
12 3 (0.63%) SSH
Database & Business Intelligence
1 16 (3.35%) SQL Server
2 6 (1.26%) Oracle Reports
2 6 (1.26%) Data Warehouse
2 6 (1.26%) Relational Database
3 5 (1.05%) DB2
4 4 (0.84%) RDBMS
5 3 (0.63%) PowerMart
5 3 (0.63%) Oracle BI Publisher
6 2 (0.42%) SQL Server 2008
7 1 (0.21%) MongoDB
7 1 (0.21%) NoSQL
7 1 (0.21%) SAP HANA
7 1 (0.21%) Oracle Database
7 1 (0.21%) MySQL
7 1 (0.21%) SQL Server Reporting Services
7 1 (0.21%) SQL Server 2005
7 1 (0.21%) SQL Server Analysis Services
7 1 (0.21%) Oracle BI EE
7 1 (0.21%) SAP BW
7 1 (0.21%) IDOL
Development Applications
1 6 (1.26%) Team Foundation Server
2 4 (0.84%) Visual Studio
3 3 (0.63%) Oracle Forms
4 2 (0.42%) Ant
4 2 (0.42%) Oracle APEX
4 2 (0.42%) Octopus Deploy
5 1 (0.21%) SQL Server Management Studio (SSMS)
5 1 (0.21%) Subversion
5 1 (0.21%) VSS/SourceSafe
General
1 48 (10.06%) Finance
2 20 (4.19%) Telecoms
3 19 (3.98%) Banking
4 14 (2.94%) Front Office
5 11 (2.31%) Investment Banking
6 5 (1.05%) Publishing
7 4 (0.84%) Financial Institution
8 3 (0.63%) Back Office
8 3 (0.63%) Law
8 3 (0.63%) Marketing
8 3 (0.63%) French Language
9 2 (0.42%) German Language
9 2 (0.42%) Retail
9 2 (0.42%) Advertising
10 1 (0.21%) Military
10 1 (0.21%) Multimedia
10 1 (0.21%) Mandarin Language
10 1 (0.21%) Japanese Language
10 1 (0.21%) Norwegian Language
10 1 (0.21%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (2.52%) FIX Protocol
2 10 (2.10%) .NET
3 6 (1.26%) HTML
3 6 (1.26%) CSS
4 5 (1.05%) XML
4 5 (1.05%) Application Packaging
5 4 (0.84%) RESTful
5 4 (0.84%) Middleware
6 3 (0.63%) XSLT
6 3 (0.63%) OpenID
6 3 (0.63%) WF
6 3 (0.63%) Regular Expression
6 3 (0.63%) OAuth2
7 2 (0.42%) OAuth
7 2 (0.42%) WebSphere Message Broker
7 2 (0.42%) iOS SDK
7 2 (0.42%) CSS3
7 2 (0.42%) ASP.NET
7 2 (0.42%) FpML
7 2 (0.42%) Web Services
Miscellaneous
1 31 (6.50%) Analytical Skills
2 17 (3.56%) Blackberry
3 13 (2.73%) Computer Science
4 7 (1.47%) Clustering
5 6 (1.26%) NHS
6 5 (1.05%) Management Information System
6 5 (1.05%) CMDB
7 4 (0.84%) Client/Server
7 4 (0.84%) Smartcard
7 4 (0.84%) Fixed Income
8 3 (0.63%) Equities
8 3 (0.63%) Thin Client
8 3 (0.63%) AS400
8 3 (0.63%) GIS
8 3 (0.63%) Fat Client
8 3 (0.63%) Video Conferencing
8 3 (0.63%) iSeries
8 3 (0.63%) Learning Management System
8 3 (0.63%) SWIFT
8 3 (0.63%) Mobile App
Operating Systems
1 160 (33.54%) Windows
2 64 (13.42%) Linux
3 49 (10.27%) UNIX
4 47 (9.85%) Windows 7
5 43 (9.01%) Windows Server 2008
6 31 (6.50%) Windows Server 2003
7 25 (5.24%) Windows XP
8 24 (5.03%) Windows Server 2012
9 19 (3.98%) Solaris
10 11 (2.31%) HPUX
11 10 (2.10%) CentOS
12 9 (1.89%) Apple iOS
12 9 (1.89%) Mac OS X
13 8 (1.68%) Android
13 8 (1.68%) Windows 8
14 7 (1.47%) Red Hat Enterprise Linux
14 7 (1.47%) Windows NT
15 6 (1.26%) Windows 2000
15 6 (1.26%) Ubuntu
16 5 (1.05%) AIX
Processes & Methodologies
1 162 (33.96%) CRM
2 83 (17.40%) ITIL
3 22 (4.61%) Service Management
4 16 (3.35%) Project Management
5 13 (2.73%) Migration
6 12 (2.52%) Service Delivery
6 12 (2.52%) Incident Management
7 10 (2.10%) Change Management
8 9 (1.89%) Workflow
9 8 (1.68%) E-Commerce
10 7 (1.47%) Configuration Management
10 7 (1.47%) Problem Management
10 7 (1.47%) Load Balancing
11 6 (1.26%) Time Management
11 6 (1.26%) Change Control
11 6 (1.26%) Risk Management
11 6 (1.26%) Agile Software Development
11 6 (1.26%) Asset Management
12 5 (1.05%) Document Management
12 5 (1.05%) Stakeholder Management
Programming Languages
1 52 (10.90%) SQL
2 16 (3.35%) Java
3 11 (2.31%) Perl
4 8 (1.68%) C#
5 7 (1.47%) JavaScript
5 7 (1.47%) PowerShell
6 5 (1.05%) PL/SQL
6 5 (1.05%) VB.NET
6 5 (1.05%) C
7 4 (0.84%) PHP
7 4 (0.84%) Shell Script
8 3 (0.63%) VBScript
9 1 (0.21%) VB
9 1 (0.21%) Ruby
9 1 (0.21%) X++
9 1 (0.21%) ABAP
9 1 (0.21%) VBA
9 1 (0.21%) Python
Qualifications
1 174 (36.48%) Microsoft Certification
2 39 (8.18%) Degree
3 18 (3.77%) Security Cleared
4 14 (2.94%) SC Cleared
5 11 (2.31%) MCSE
6 7 (1.47%) MCITP
7 6 (1.26%) MCP
8 5 (1.05%) Cisco Certification
8 5 (1.05%) CCNA
8 5 (1.05%) VCP4
9 4 (0.84%) A+ Certification
10 3 (0.63%) BC Cleared
10 3 (0.63%) DV Cleared
10 3 (0.63%) VMware Certified Professional (VCP)
11 2 (0.42%) VCP5
11 2 (0.42%) ITIL Foundation Certificate
11 2 (0.42%) ITIL Certification
11 2 (0.42%) PMI Certification
11 2 (0.42%) Citrix Certification
11 2 (0.42%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (2.73%) SLA
2 3 (0.63%) Sarbanes-Oxley
2 3 (0.63%) COBIT
2 3 (0.63%) HIPAA
3 1 (0.21%) QA
3 1 (0.21%) ISO 8583
System Software
1 69 (14.47%) Active Directory
2 25 (5.24%) VMware Infrastructure
3 14 (2.94%) Hyper-V
4 11 (2.31%) VMware ESX
5 7 (1.47%) XenApp
5 7 (1.47%) Microsoft App-V
5 7 (1.47%) VMware ESXi
6 5 (1.05%) Microsoft Virtual Server
7 4 (0.84%) vSphere
7 4 (0.84%) Terminal Services
8 3 (0.63%) VMware Server
8 3 (0.63%) XenDesktop
9 2 (0.42%) Citrix Presentation Server
10 1 (0.21%) Forefront TMG
10 1 (0.21%) VirtualBox
10 1 (0.21%) ISA Server
10 1 (0.21%) VMware Workstation
10 1 (0.21%) XenServer
Systems Management
1 20 (4.19%) SCCM
2 7 (1.47%) SCOM
2 7 (1.47%) Backup Exec
3 5 (1.05%) Tivoli
3 5 (1.05%) NetBackup
4 4 (0.84%) ARCserve
4 4 (0.84%) Control-M
5 3 (0.63%) Nagios
5 3 (0.63%) Netcool
5 3 (0.63%) Norton AntiVirus
5 3 (0.63%) Cisco Prime
6 2 (0.42%) Icinga
6 2 (0.42%) WSUS
6 2 (0.42%) TIBCO Hawk
6 2 (0.42%) ZENworks
6 2 (0.42%) Puppet
7 1 (0.21%) Tivoli Endpoint Manager
7 1 (0.21%) FortiGate
7 1 (0.21%) Opscode Chef
7 1 (0.21%) SCOrch
Vendors
1 245 (51.36%) Microsoft
2 46 (9.64%) VMware
3 34 (7.13%) Cisco
4 29 (6.08%) Oracle
5 22 (4.61%) Apple
6 21 (4.40%) Citrix
7 19 (3.98%) HP
8 18 (3.77%) IBM
9 13 (2.73%) Lotus
10 9 (1.89%) Red Hat
10 9 (1.89%) Symantec
11 6 (1.26%) McAfee
11 6 (1.26%) CheckPoint
11 6 (1.26%) Dell
11 6 (1.26%) EMC
12 5 (1.05%) SAP
12 5 (1.05%) Adobe
12 5 (1.05%) Sun
12 5 (1.05%) Fidessa
12 5 (1.05%) TIBCO
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LA International
Posted: 12 hours ago
London
Sanderson
Posted: 12 hours ago
City, London
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Rate: £250 - £350 per annum
Posted: Yesterday
Leeds
Hays IT - Uk Posting account
Rate: £200.00 - £240.00 per day + Negotiable
Posted: 2 days ago
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Rate: Unspecified Market Rate
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Posted: 3 days ago
Manchester, Lancashire
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Rate: £250 - £275 per annum
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Rate: From £120 to £160 per day direct - no agency margin
Posted: 6 days ago
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Rate: competitive
Posted: 7 days ago
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Rate: £160.00 - £180.00 per annum
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Rate: £225.00 per week
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