The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 422 427 355
Rank change year-on-year
+5 -72
Contract jobs requiring a Technical Support 155 131 193
As % of all contract IT jobs located in the UK 0.31% 0.27% 0.43%
As % of the Job Titles category 0.33% 0.29% 0.46%
Number of daily rates quoted 92 58 82
Average daily rate
Keep up to 90%
of your Daily Rate
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£300 £213 £295
Average daily rate % change year-on-year
+41.17% -27.96%
90% offered a daily rate of more than £154 £115 £136
10% offered a daily rate of more than £450 £425 £400
UK excluding London average daily rate £295 £215 £220
% change year-on-year
+37.20% -2.27%
Number of hourly rates quoted 16 16 39
Average hourly rate £14.00 £15.25 £17.50
Average hourly rate % change year-on-year
-8.19% -12.85%
90% offered a hourly rate of more than £8.50 £10.00 £11.00
10% offered a hourly rate of more than £27.80 £20.75 £27.80
UK excluding London average hourly rate £13.25 £12.88 £17.50
% change year-on-year
+2.91% -26.42%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46978 45024 42156
As % of all contract IT jobs located in the UK 92.44% 92.46% 92.88%
Number of daily rates quoted 29483 26863 23894
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £238 £225 £230
10% offered a daily rate of more than £565 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1824 1987 2469
Average hourly rate £16.50 £17.15 £18.50
Average hourly rate % change year-on-year
-3.79% -7.29%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £18.00
% change year-on-year
-2.06% -8.33%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 27 January 2015.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 27 January 2015.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 143 £300 +40.35% 130
London -2 45 £325 +62.50% 43
South East -10 39 £320 +91.04% 41
Surrey +9 17 £320 +113.33% 8
East of England +3 12 £263 -4.54% 10
Yorkshire -6 12 £288 +19.79% 9
West Midlands +2 11 £288 -14.81% 10
Berkshire +1 10 £438 +67.46% 19
Cobham - 10 - - 1
North West -10 9 £345 +74.68% 9
South West -13 9 £257 +114.37% 4
City of London +20 8 £543 +73.60% 16
West Yorkshire +1 8 £325 - 7
Hertfordshire +10 7 £433 +54.46% 4
Manchester +2 7 £345 - 4
Leeds 0 7 £325 - 4
Wiltshire -3 7 £257 - 2
Swindon -9 5 £250 - 2
Coventry +5 4 £263 -22.22%
Cambridgeshire -11 4 £100 -63.63% 3
Wales -16 4 £225 - 3
Reading +11 3 £438 - 10
South Wales -9 3 £225 - 2
Scotland -11 3 £325 +8.33% 3
West Sussex -12 3 £295 +156.52% 2
Hampshire -17 3 £238 -62.00% 4
Oxfordshire - 3 - - 2
Peterborough - 3 £100 -
East Midlands +5 2 £470 - 3
Birmingham -2 2 £293 - 2

Technical Support
Top 30 Related IT Skills

For the 6 months to 27 January 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 306 (57.30%) Microsoft
2 240 (44.94%) MS Excel
3 226 (42.32%) Microsoft Certification
4 212 (39.70%) CRM
5 166 (31.09%) Windows
6 83 (15.54%) ITIL
7 78 (14.61%) Active Directory
8 77 (14.42%) Linux
9 61 (11.42%) Windows 7
10 58 (10.86%) SQL
11 54 (10.11%) MS Office
12 52 (9.74%) VMware
13 50 (9.36%) Finance
14 47 (8.80%) UNIX
15 43 (8.05%) MS Exchange
16 41 (7.68%) Windows Server 2008
17 40 (7.49%) TCP/IP
18 38 (7.12%) Windows Server 2003
19 37 (6.93%) Degree
20 36 (6.74%) Oracle
21 31 (5.81%) Windows XP
21 31 (5.81%) Cisco
22 30 (5.62%) VMware Infrastructure
23 27 (5.06%) Analytical Skills
24 24 (4.49%) DNS
25 23 (4.31%) HP
25 23 (4.31%) LAN
25 23 (4.31%) SAN
25 23 (4.31%) Banking
26 22 (4.12%) Windows Server 2012

Technical Support
Top Related IT Skills by Category

For the 6 months to 27 January 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (8.05%) MS Exchange
2 19 (3.56%) Exchange Server 2010
3 17 (3.18%) SharePoint
4 12 (2.25%) IBM Notes
4 12 (2.25%) Exchange Server 2007
5 11 (2.06%) IIS
6 10 (1.87%) Exchange Server 2013
7 7 (1.31%) WebSphere
8 5 (0.94%) Exchange Server 2003
8 5 (0.94%) Tomcat
8 5 (0.94%) Apache
8 5 (0.94%) Blackberry Enterprise Server
8 5 (0.94%) IBM HTTP Server
9 4 (0.75%) WebSphere Application Server
9 4 (0.75%) Lync
10 3 (0.56%) SharePoint 2010
11 2 (0.37%) Oracle Workflow
11 2 (0.37%) CMS
11 2 (0.37%) SharePoint Server
11 2 (0.37%) TIBCO EMS
Applications
1 240 (44.94%) MS Excel
2 54 (10.11%) MS Office
3 6 (1.12%) MS Visio
4 3 (0.56%) Spreadsheet
4 3 (0.56%) MS PowerPoint
5 2 (0.37%) Adobe Illustrator
5 2 (0.37%) AutoCAD
6 1 (0.19%) Final Cut Pro
6 1 (0.19%) FrameMaker
6 1 (0.19%) S-PLUS
Business Applications
1 5 (0.94%) Oracle Receivables
1 5 (0.94%) Oracle General Ledger
1 5 (0.94%) Oracle EBS R12
2 3 (0.56%) Oracle Assets
2 3 (0.56%) Oracle Payables
2 3 (0.56%) Summit
2 3 (0.56%) Oracle Financials
3 2 (0.37%) Oracle Applications
3 2 (0.37%) Agresso
3 2 (0.37%) ION MarketView
3 2 (0.37%) Oracle iProcurement
4 1 (0.19%) IntelliMatch
4 1 (0.19%) Cognos Planning
4 1 (0.19%) Dynamics AX
4 1 (0.19%) ResourceLink
4 1 (0.19%) BusinessWorks
Cloud Services
1 7 (1.31%) Office 365
2 5 (0.94%) IaaS
3 2 (0.37%) Google Apps
3 2 (0.37%) SaaS
3 2 (0.37%) PaaS
4 1 (0.19%) Microsoft Azure
Communications & Networking
1 40 (7.49%) TCP/IP
2 24 (4.49%) DNS
3 23 (4.31%) LAN
3 23 (4.31%) SAN
4 20 (3.75%) WAN
5 19 (3.56%) DHCP
5 19 (3.56%) Firewall
6 14 (2.62%) Internet
7 13 (2.43%) VoIP
8 12 (2.25%) HTTP
9 10 (1.87%) Intranet
9 10 (1.87%) VPN
10 9 (1.69%) Wireless
11 7 (1.31%) Radio Access Network
12 6 (1.12%) Cisco ASA
13 5 (0.94%) SSL
13 5 (0.94%) FTP
14 4 (0.75%) VLAN
14 4 (0.75%) SSH
14 4 (0.75%) IP Telephony
Database & Business Intelligence
1 18 (3.37%) SQL Server
2 6 (1.12%) Oracle Reports
2 6 (1.12%) Data Warehouse
2 6 (1.12%) Relational Database
3 5 (0.94%) DB2
4 4 (0.75%) RDBMS
5 3 (0.56%) Oracle BI Publisher
5 3 (0.56%) SQL Server 2008
5 3 (0.56%) PowerMart
5 3 (0.56%) PostgreSQL
6 2 (0.37%) Informix
6 2 (0.37%) MySQL
7 1 (0.19%) Oracle BI EE
7 1 (0.19%) SQL Server Analysis Services
7 1 (0.19%) MongoDB
7 1 (0.19%) NoSQL
7 1 (0.19%) Oracle Database
7 1 (0.19%) SQL Server Reporting Services
Development Applications
1 5 (0.94%) Team Foundation Server
2 4 (0.75%) Visual Studio
3 3 (0.56%) Oracle Forms
4 2 (0.37%) Ant
4 2 (0.37%) JIRA
4 2 (0.37%) Oracle APEX
5 1 (0.19%) SQL Server Management Studio (SSMS)
5 1 (0.19%) Subversion
5 1 (0.19%) VSS/SourceSafe
General
1 50 (9.36%) Finance
2 23 (4.31%) Banking
3 17 (3.18%) Telecoms
4 11 (2.06%) Investment Banking
5 9 (1.69%) Front Office
6 5 (0.94%) Publishing
7 4 (0.75%) French Language
8 3 (0.56%) German Language
8 3 (0.56%) Back Office
9 2 (0.37%) Advertising
9 2 (0.37%) Military
9 2 (0.37%) Financial Institution
9 2 (0.37%) Law
9 2 (0.37%) Marketing
9 2 (0.37%) Spanish Language
10 1 (0.19%) Retail
10 1 (0.19%) Japanese Language
10 1 (0.19%) Norwegian Language
10 1 (0.19%) Manufacturing
Libraries, Frameworks & Software Standards
1 11 (2.06%) FIX Protocol
2 10 (1.87%) .NET
3 7 (1.31%) HTML
3 7 (1.31%) XML
4 6 (1.12%) CSS
5 4 (0.75%) WebSphere MQ
5 4 (0.75%) Middleware
5 4 (0.75%) Web Services
5 4 (0.75%) Application Packaging
5 4 (0.75%) RESTful
6 3 (0.56%) OpenID
6 3 (0.56%) OAuth2
6 3 (0.56%) Regular Expression
6 3 (0.56%) WF
6 3 (0.56%) XSLT
6 3 (0.56%) Rendezvous
7 2 (0.37%) FpML
7 2 (0.37%) JSON
7 2 (0.37%) WebSphere Message Broker
7 2 (0.37%) Software Packaging
Miscellaneous
1 27 (5.06%) Analytical Skills
2 17 (3.18%) Blackberry
3 12 (2.25%) Computer Science
4 7 (1.31%) Clustering
4 7 (1.31%) Management Information System
5 6 (1.12%) NHS
5 6 (1.12%) CMDB
6 5 (0.94%) Client/Server
7 4 (0.75%) AS400
7 4 (0.75%) iSeries
7 4 (0.75%) Video Conferencing
7 4 (0.75%) iPhone
8 3 (0.56%) Learning Management System
8 3 (0.56%) iPad
8 3 (0.56%) SWIFT
8 3 (0.56%) Mobile App
8 3 (0.56%) PMI
8 3 (0.56%) Foreign Exchange (FX)
8 3 (0.56%) GIS
8 3 (0.56%) CLARiiON
Operating Systems
1 166 (31.09%) Windows
2 77 (14.42%) Linux
3 61 (11.42%) Windows 7
4 47 (8.80%) UNIX
5 41 (7.68%) Windows Server 2008
6 38 (7.12%) Windows Server 2003
7 31 (5.81%) Windows XP
8 22 (4.12%) Windows Server 2012
9 17 (3.18%) Solaris
10 14 (2.62%) Red Hat Enterprise Linux
11 11 (2.06%) HPUX
12 10 (1.87%) Windows 8
13 9 (1.69%) Android
14 8 (1.50%) Mac OS X
15 7 (1.31%) CentOS
15 7 (1.31%) Apple iOS
15 7 (1.31%) AIX
16 6 (1.12%) Mac OS
17 4 (0.75%) Windows 2000
17 4 (0.75%) OS/400
Processes & Methodologies
1 212 (39.70%) CRM
2 83 (15.54%) ITIL
3 15 (2.81%) Service Management
4 14 (2.62%) Project Management
5 11 (2.06%) Service Delivery
5 11 (2.06%) Migration
6 10 (1.87%) Configuration Management
6 10 (1.87%) E-Commerce
6 10 (1.87%) Incident Management
7 9 (1.69%) Load Balancing
7 9 (1.69%) Change Management
8 6 (1.12%) Agile Software Development
8 6 (1.12%) Time Management
8 6 (1.12%) Problem Management
9 5 (0.94%) Change Control
9 5 (0.94%) Document Management
9 5 (0.94%) Risk Management
9 5 (0.94%) Stakeholder Management
9 5 (0.94%) Workflow
10 4 (0.75%) Scrum
Programming Languages
1 58 (10.86%) SQL
2 16 (3.00%) Java
3 14 (2.62%) Perl
4 8 (1.50%) JavaScript
4 8 (1.50%) C#
5 7 (1.31%) PHP
6 6 (1.12%) PowerShell
7 5 (0.94%) C
7 5 (0.94%) PL/SQL
7 5 (0.94%) VB.NET
7 5 (0.94%) Shell Script
8 3 (0.56%) VBA
8 3 (0.56%) VBScript
8 3 (0.56%) Python
9 2 (0.37%) VB
9 2 (0.37%) Ruby
10 1 (0.19%) X++
Qualifications
1 226 (42.32%) Microsoft Certification
2 37 (6.93%) Degree
3 20 (3.75%) Security Cleared
4 15 (2.81%) SC Cleared
5 13 (2.43%) MCSE
6 8 (1.50%) ITIL Foundation Certificate
7 6 (1.12%) MCP
7 6 (1.12%) Cisco Certification
7 6 (1.12%) CCNA
7 6 (1.12%) MCITP
8 5 (0.94%) VMware Certified Professional (VCP)
8 5 (0.94%) A+ Certification
9 4 (0.75%) DV Cleared
10 3 (0.56%) BC Cleared
10 3 (0.56%) VCP5
10 3 (0.56%) PMI Certification
11 2 (0.37%) ITIL Certification
11 2 (0.37%) PRINCE2 Certification
11 2 (0.37%) Citrix Certification
12 1 (0.19%) JNCIA
Quality Assurance & Compliance
1 18 (3.37%) SLA
2 3 (0.56%) HIPAA
2 3 (0.56%) COBIT
2 3 (0.56%) Sarbanes-Oxley
3 1 (0.19%) QA
System Software
1 78 (14.61%) Active Directory
2 30 (5.62%) VMware Infrastructure
3 15 (2.81%) Hyper-V
4 9 (1.69%) VMware ESX
5 8 (1.50%) Microsoft App-V
6 6 (1.12%) vSphere
6 6 (1.12%) XenApp
7 5 (0.94%) VMware ESXi
7 5 (0.94%) Microsoft Virtual Server
8 4 (0.75%) Terminal Services
8 4 (0.75%) XenDesktop
9 2 (0.37%) Citrix Presentation Server
9 2 (0.37%) VMware Server
9 2 (0.37%) XenServer
10 1 (0.19%) Veritas Volume Manager
10 1 (0.19%) Veritas Cluster Server
10 1 (0.19%) Forefront TMG
10 1 (0.19%) VirtualBox
10 1 (0.19%) Firmware
10 1 (0.19%) ISA Server
Systems Management
1 18 (3.37%) SCCM
2 8 (1.50%) SCOM
3 7 (1.31%) Backup Exec
3 7 (1.31%) Control-M
3 7 (1.31%) Norton AntiVirus
4 5 (0.94%) Puppet
4 5 (0.94%) NetBackup
5 4 (0.75%) ARCserve
5 4 (0.75%) Tivoli
6 3 (0.56%) Cisco Prime
6 3 (0.56%) WSUS
6 3 (0.56%) Nagios
6 3 (0.56%) Netcool
7 2 (0.37%) TIBCO Hawk
7 2 (0.37%) Opscode Chef
7 2 (0.37%) SCOrch
8 1 (0.19%) SCSM
8 1 (0.19%) Symantec Endpoint Protection
8 1 (0.19%) McAfee ePO
8 1 (0.19%) FortiGate
Vendors
1 306 (57.30%) Microsoft
2 52 (9.74%) VMware
3 36 (6.74%) Oracle
4 31 (5.81%) Cisco
5 23 (4.31%) HP
6 22 (4.12%) Citrix
7 21 (3.93%) Apple
8 20 (3.75%) Red Hat
9 17 (3.18%) IBM
10 15 (2.81%) Symantec
11 12 (2.25%) Lotus
12 10 (1.87%) EMC
13 9 (1.69%) CheckPoint
14 7 (1.31%) F5
14 7 (1.31%) Remedy
14 7 (1.31%) McAfee
15 6 (1.12%) TIBCO
15 6 (1.12%) Dell
16 5 (0.94%) Mitel
16 5 (0.94%) LANDesk
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