The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 463 491 443
Rank change year-on-year
+28 -48
Contract jobs requiring a Technical Support 186 149 187
As % of all contract IT jobs located in the UK 0.33% 0.27% 0.34%
As % of the Job Titles category 0.35% 0.28% 0.36%
Number of daily rates quoted 114 68 83
Median daily rate £250 £256 £250
Median daily rate % change year-on-year
-2.43% +2.50%
90% offered a daily rate of more than £127 £167 £150
10% offered a daily rate of more than £418 £505 £425
UK excluding London median daily rate £253 £250 £250
% change year-on-year
+1.00% -
Number of hourly rates quoted 24 20 33
Median hourly rate £17.50 £15.75 £17.50
Median hourly rate % change year-on-year
+11.11% -10.00%
90% offered a hourly rate of more than £11.15 £9.93 £12.10
10% offered a hourly rate of more than £32.48 £31.25 £29.80
UK excluding London median hourly rate £16.88 £14.25 £16.75
% change year-on-year
+18.42% -14.92%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52745 52880 52258
As % of all contract IT jobs located in the UK 94.86% 94.75% 94.33%
Number of daily rates quoted 34373 32080 31881
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £260 £243 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1528 2113 2153
Median hourly rate £17.95 £17.50 £17.50
Median hourly rate % change year-on-year
+2.54% -
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.40 £42.50 £42.50
UK excluding London median hourly rate £18.28 £17.00 £17.00
% change year-on-year
+7.50% -

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 3 May 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 3 May 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 174 £250 -2.43% 59
London -11 64 £250 -21.87% 14
South East +36 57 £253 +1.00% 19
Berkshire +24 24 £378 - 6
Reading +7 14 £380 - 3
South West -4 10 £215 -4.44% 6
Oxfordshire +15 9 £200 +33.33% 1
East Midlands +9 9 £290 - 3
East of England +1 9 £228 -4.21% 4
City of London +26 8 £300 -27.71%
Oxford +16 8 £200 -
M4 Corridor - 8 £230 -
West Midlands -13 7 £300 -2.04% 2
North East -30 7 £268 +11.45%
Hampshire +3 6 £305 +10.90%
Scotland -12 6 £300 +96.72% 4
North West -13 6 £130 -66.12% 5
West Sussex -17 6 £125 -52.38% 2
Tyne and Wear -29 6 £268 +11.45%
Newcastle upon Tyne -34 6 £268 +11.45%
Horsham - 6 £125 -
Manchester -4 5 - - 3
Edinburgh -7 5 £300 -
West Yorkshire +5 4 - - 5
Winchester -3 4 £305 -
Wiltshire -5 4 £325 - 1
Yorkshire -6 4 - - 6
Croydon -10 4 £475 +295.83%
Leeds -12 4 - - 4
Hertfordshire +11 3 £230 -34.28% 1

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 3 May 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 209 (61.83%) Windows
2 107 (31.66%) Microsoft
3 94 (27.81%) Active Directory
4 92 (27.22%) Windows Server
5 82 (24.26%) Linux
6 68 (20.12%) SQL
7 63 (18.64%) Oracle
8 52 (15.38%) MS Office
9 51 (15.09%) Windows 7
10 50 (14.79%) ITIL
11 46 (13.61%) MS Excel
12 42 (12.43%) VMware
13 41 (12.13%) Finance
14 40 (11.83%) Security Cleared
15 39 (11.54%) Unix
16 38 (11.24%) Microsoft Certification
17 35 (10.36%) Windows Server 2012
18 33 (9.76%) Office 365
19 31 (9.17%) Cisco
19 31 (9.17%) SC Cleared
20 30 (8.88%) Citrix
20 30 (8.88%) SQL Server
21 29 (8.58%) MS Exchange
22 26 (7.69%) MCSE
22 26 (7.69%) Java
22 26 (7.69%) Windows Server 2008
23 25 (7.40%) PowerShell
23 25 (7.40%) DNS
24 24 (7.10%) Red Hat
24 24 (7.10%) VMware Infrastructure

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (8.58%) MS Exchange
2 21 (6.21%) SharePoint
3 14 (4.14%) Exchange Server 2010
4 8 (2.37%) Blackberry Enterprise Server
4 8 (2.37%) IIS
5 7 (2.07%) Apache
5 7 (2.07%) SAS
5 7 (2.07%) WebSphere
6 6 (1.78%) SharePoint Server
6 6 (1.78%) WordPress
7 5 (1.48%) ArcGIS
7 5 (1.48%) Exchange Server 2007
8 4 (1.18%) Exchange Server 2013
8 4 (1.18%) Tomcat
9 3 (0.89%) Apache Solr
9 3 (0.89%) Exchange Server 2003
10 2 (0.59%) IBM Notes
10 2 (0.59%) JBoss
10 2 (0.59%) Skype for Business
10 2 (0.59%) WebLogic
Applications
1 52 (15.38%) MS Office
2 46 (13.61%) MS Excel
3 5 (1.48%) MS PowerPoint
3 5 (1.48%) SPSS
4 1 (0.30%) Acrobat
4 1 (0.30%) MS Visio
4 1 (0.30%) PaintShop Pro
Business Applications
1 5 (1.48%) BASE24
2 2 (0.59%) assyst
2 2 (0.59%) Dynamics CRM
2 2 (0.59%) Dynamics NAV
2 2 (0.59%) Hi Portfolio
2 2 (0.59%) Oracle BPM
2 2 (0.59%) Oracle EBS
3 1 (0.30%) AWD
3 1 (0.30%) SAP IS-U
3 1 (0.30%) Summit
Cloud Services
1 33 (9.76%) Office 365
2 16 (4.73%) Microsoft Azure
3 4 (1.18%) Amazon AWS
4 3 (0.89%) Amazon EC2
5 2 (0.59%) Azure Active Directory
5 2 (0.59%) IaaS
5 2 (0.59%) OneDrive
5 2 (0.59%) Yammer
6 1 (0.30%) AdSense
6 1 (0.30%) Amazon S3
6 1 (0.30%) PaaS
6 1 (0.30%) Veeva
Communications & Networking
1 25 (7.40%) DNS
2 21 (6.21%) TCP/IP
3 19 (5.62%) Firewall
4 17 (5.03%) Internet
4 17 (5.03%) LAN
4 17 (5.03%) WAN
5 14 (4.14%) DHCP
5 14 (4.14%) LDAP
5 14 (4.14%) Wireless
6 13 (3.85%) VPN
7 12 (3.55%) Diameter Protocol
7 12 (3.55%) GPRS
7 12 (3.55%) Intranet
7 12 (3.55%) SS7
7 12 (3.55%) UMTS
7 12 (3.55%) WCDMA
8 11 (3.25%) Skype
9 9 (2.66%) SAN
10 7 (2.07%) GSM
10 7 (2.07%) VoIP
Database & Business Intelligence
1 30 (8.88%) SQL Server
2 16 (4.73%) Oracle Database
3 11 (3.25%) Relational Database
4 10 (2.96%) Hadoop
5 9 (2.66%) Big Data
6 6 (1.78%) BusinessObjects
6 6 (1.78%) SAS Enterprise Guide
7 5 (1.48%) DB2
7 5 (1.48%) GIS
8 4 (1.18%) Data Warehouse
8 4 (1.18%) SQL Server 2008
9 3 (0.89%) Electronic Patient Records
10 2 (0.59%) Datazen
10 2 (0.59%) Microsoft Analysis Services
10 2 (0.59%) PostgreSQL
10 2 (0.59%) RDBMS
10 2 (0.59%) SQL Server Analysis Services
10 2 (0.59%) SQL Server Reporting Services
11 1 (0.30%) OLAP
11 1 (0.30%) SQLPlus
Development Applications
1 4 (1.18%) Jenkins
2 3 (0.89%) Git (software)
2 3 (0.89%) Subversion
2 3 (0.89%) Visual Studio
3 1 (0.30%) Oracle APEX
General
1 41 (12.13%) Finance
2 21 (6.21%) Telecoms
3 16 (4.73%) Banking
4 9 (2.66%) Billing
4 9 (2.66%) Investment Banking
5 8 (2.37%) German Language
6 7 (2.07%) Law
7 6 (1.78%) Retail
8 5 (1.48%) Legal
9 4 (1.18%) French Language
9 4 (1.18%) Marketing
10 3 (0.89%) Back Office
11 2 (0.59%) Advertising
11 2 (0.59%) Italian Language
11 2 (0.59%) Local Government
11 2 (0.59%) Spanish Language
12 1 (0.30%) Front Office
12 1 (0.30%) Military
12 1 (0.30%) Publishing
12 1 (0.30%) Retail Banking
Libraries, Frameworks & Software Standards
1 22 (6.51%) .NET
2 17 (5.03%) HTML
3 16 (4.73%) CSS
4 10 (2.96%) XML
5 9 (2.66%) HTML5
6 8 (2.37%) SAML
7 6 (1.78%) J2EE
8 5 (1.48%) jQuery
9 4 (1.18%) .NET Framework
9 4 (1.18%) ASP.NET
9 4 (1.18%) Middleware
9 4 (1.18%) Regular Expression
10 3 (0.89%) Classic ASP
10 3 (0.89%) JSON
11 2 (0.59%) ADO
11 2 (0.59%) ADO.NET
11 2 (0.59%) DCOM
11 2 (0.59%) ODBC
11 2 (0.59%) WCF
11 2 (0.59%) WPF
Miscellaneous
1 20 (5.92%) Computer Science
2 14 (4.14%) Analytical Skills
2 14 (4.14%) Data Centre
3 12 (3.55%) Blackberry
4 10 (2.96%) Enterprise Software
5 6 (1.78%) NHS
5 6 (1.78%) Video Conferencing
6 5 (1.48%) EMV
6 5 (1.48%) IBM Mainframe
6 5 (1.48%) Mainframe
6 5 (1.48%) Mathematics
6 5 (1.48%) Replication
6 5 (1.48%) Tandem
7 4 (1.18%) Client/Server
7 4 (1.18%) Fat Client
7 4 (1.18%) Public Cloud
7 4 (1.18%) Security Operations Centre
7 4 (1.18%) Thin Client
8 3 (0.89%) EMC VNX
8 3 (0.89%) Mobile App
Operating Systems
1 209 (61.83%) Windows
2 92 (27.22%) Windows Server
3 82 (24.26%) Linux
4 51 (15.09%) Windows 7
5 39 (11.54%) Unix
6 35 (10.36%) Windows Server 2012
7 26 (7.69%) Windows Server 2008
8 23 (6.80%) Red Hat Enterprise Linux
8 23 (6.80%) Solaris
8 23 (6.80%) Windows XP
9 18 (5.33%) Windows 8
10 12 (3.55%) AIX
11 10 (2.96%) Mac OS X
12 9 (2.66%) Windows Server 2003
13 8 (2.37%) Android
13 8 (2.37%) Windows 10
14 6 (1.78%) HPUX
15 5 (1.48%) Apple iOS
15 5 (1.48%) CentOS
16 4 (1.18%) Oracle Linux
Processes & Methodologies
1 50 (14.79%) ITIL
2 19 (5.62%) Service Management
3 15 (4.44%) Change Management
3 15 (4.44%) Migration
4 13 (3.85%) Business Intelligence
5 12 (3.55%) Time Management
6 11 (3.25%) Information Security
6 11 (3.25%) Service Delivery
7 9 (2.66%) Mentoring
8 8 (2.37%) Analytics
8 8 (2.37%) Configuration Management
8 8 (2.37%) Incident Management
9 7 (2.07%) Disaster Recovery
9 7 (2.07%) High Availability
10 6 (1.78%) Business Continuity
10 6 (1.78%) E-Commerce
10 6 (1.78%) ITIL V3
10 6 (1.78%) Problem Management
10 6 (1.78%) Project Management
10 6 (1.78%) Stakeholder Management
Programming Languages
1 68 (20.12%) SQL
2 26 (7.69%) Java
3 25 (7.40%) PowerShell
4 23 (6.80%) C#
5 16 (4.73%) Python
6 13 (3.85%) JavaScript
7 9 (2.66%) C++
8 8 (2.37%) C
9 7 (2.07%) Shell Script
10 6 (1.78%) Perl
11 5 (1.48%) COBOL
11 5 (1.48%) Ruby
11 5 (1.48%) VB
11 5 (1.48%) VB.NET
12 3 (0.89%) PHP
12 3 (0.89%) VB6
12 3 (0.89%) VBScript
13 2 (0.59%) R
13 2 (0.59%) Scala
13 2 (0.59%) T-SQL
Qualifications
1 40 (11.83%) Security Cleared
2 38 (11.24%) Microsoft Certification
3 31 (9.17%) SC Cleared
4 26 (7.69%) MCSE
5 18 (5.33%) Degree
6 15 (4.44%) Cisco Certification
7 14 (4.14%) CCNA
8 11 (3.25%) MCITP
9 10 (2.96%) MCSA
10 9 (2.66%) ITIL Certification
11 8 (2.37%) CISSP
11 8 (2.37%) DV Cleared
12 5 (1.48%) MCDST
12 5 (1.48%) SAS Certification
13 4 (1.18%) A+ Certification
13 4 (1.18%) MCP
13 4 (1.18%) MCSD
14 3 (0.89%) EMCSA
14 3 (0.89%) MCTS
14 3 (0.89%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (5.33%) SLA
2 14 (4.14%) QA
3 6 (1.78%) ISO/IEC 27001
4 4 (1.18%) Disclosure Scotland
5 2 (0.59%) Data Quality
6 1 (0.30%) ISO 9001
System Software
1 94 (27.81%) Active Directory
2 24 (7.10%) VMware Infrastructure
3 10 (2.96%) Hyper-V
4 9 (2.66%) vSphere
5 6 (1.78%) Microsoft App-V
6 4 (1.18%) VMware ESXi
6 4 (1.18%) XenApp
7 3 (0.89%) Terminal Services
7 3 (0.89%) XenServer
8 2 (0.59%) Microsoft Virtual Server
8 2 (0.59%) VMware ESX
8 2 (0.59%) XenDesktop
9 1 (0.30%) Citrix Presentation Server
9 1 (0.30%) Firmware
9 1 (0.30%) KVM
9 1 (0.30%) Oracle RAC
9 1 (0.30%) Samba
Systems Management
1 20 (5.92%) SCCM
2 5 (1.48%) Backup Exec
2 5 (1.48%) Puppet
3 4 (1.18%) ZABBIX
4 3 (0.89%) EMC NetWorker
4 3 (0.89%) Systems Management Server (SMS)
5 2 (0.59%) SCOM
5 2 (0.59%) ThinApp
5 2 (0.59%) Tivoli
5 2 (0.59%) WSUS
6 1 (0.30%) Forefront Identity Manager
6 1 (0.30%) HP SIM
6 1 (0.30%) Nagios
6 1 (0.30%) NetBackup
6 1 (0.30%) NetVault Backup
6 1 (0.30%) Norton AntiVirus
6 1 (0.30%) Opsview
6 1 (0.30%) OVSD
6 1 (0.30%) Tivoli Storage Manager
Vendors
1 107 (31.66%) Microsoft
2 63 (18.64%) Oracle
3 42 (12.43%) VMware
4 31 (9.17%) Cisco
5 30 (8.88%) Citrix
6 24 (7.10%) Red Hat
7 17 (5.03%) HP
8 14 (4.14%) IBM
9 12 (3.55%) Sybase
10 10 (2.96%) Apple
11 9 (2.66%) Symantec
12 8 (2.37%) F5
13 7 (2.07%) Juniper
14 6 (1.78%) Google
14 6 (1.78%) LANDesk
14 6 (1.78%) ServiceNow
14 6 (1.78%) Splunk
15 5 (1.48%) CheckPoint
15 5 (1.48%) Dell
15 5 (1.48%) NetApp
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
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Computer Futures
Rate: £250 - £300 per day + doe
Posted: 22 days ago