The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 493 493 457
Rank change year-on-year
0 -36
Contract jobs requiring a Technical Support 146 164 188
As % of all contract IT jobs located in the UK 0.27% 0.28% 0.33%
As % of the Job Titles category 0.29% 0.30% 0.35%
Number of daily rates quoted 80 76 93
Median daily rate £300 £270 £225
Median daily rate % change year-on-year
+11.11% +20.00%
90% offered a daily rate of more than £130 £165 £123
10% offered a daily rate of more than £450 £463 £447
UK excluding London median daily rate £300 £295 £228
% change year-on-year
+1.69% +29.67%
Number of hourly rates quoted 19 24 43
Median hourly rate £17.00 £17.00 £17.07
Median hourly rate % change year-on-year
- -0.41%
90% offered a hourly rate of more than £12.60 £12.50 £11.00
10% offered a hourly rate of more than £27.10 £26.50 £32.50
UK excluding London median hourly rate £16.25 £16.75 £17.07
% change year-on-year
-2.98% -1.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50509 55363 53299
As % of all contract IT jobs located in the UK 94.74% 94.95% 94.63%
Number of daily rates quoted 32914 35215 32203
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1615 2084 2078
Median hourly rate £16.50 £17.33 £17.00
Median hourly rate % change year-on-year
-4.78% +1.94%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.72
% change year-on-year
-2.94% +1.67%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 28 August 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 28 August 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 125 £300 +13.20% 80
London -8 52 £325 +30.00% 17
South East -18 18 £262 -19.53% 24
North West +13 14 £431 +121.15% 3
West Midlands -17 12 £160 - 4
Manchester +3 9 £243 - 2
East of England +17 7 £195 +3.59% 15
East Midlands 0 7 £295 +18.00% 3
Yorkshire -6 7 £300 +1.69% 4
Scotland - 7 £218 - 3
City of London +33 6 £425 +15.25% 3
South West +10 6 £325 -27.77% 6
Surrey +2 5 £435 +97.72% 7
Nottinghamshire 0 4 £356 -
Nottingham -7 4 £356 -
Wales +25 3 £102 -62.90%
Hertfordshire +3 3 £90 - 3
Essex +2 3 £300 +13.20%
Berkshire -4 3 £225 -21.73% 4
West Yorkshire -11 3 £315 +6.77% 3
North East -19 3 £350 - 4
Birmingham - 3 - - 2
Herefordshire - 3 £300 -
Oxfordshire - 3 - - 5
Salford - 3 - -
Northern Ireland - 3 £78 -
Lancashire +19 2 £413 -
Buckinghamshire +12 2 £175 - 1
Hampshire +8 2 £460 +30.96% 4
Wiltshire +5 2 £538 +19.44%

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 August 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 144 (53.53%) Windows
2 88 (32.71%) Active Directory
3 77 (28.62%) Microsoft
4 65 (24.16%) ITIL
5 52 (19.33%) Windows Server
6 49 (18.22%) MS Excel
7 45 (16.73%) Windows 7
8 42 (15.61%) VMware
9 41 (15.24%) MS Office
10 38 (14.13%) SQL
11 37 (13.75%) Linux
12 31 (11.52%) Unix
12 31 (11.52%) Oracle
12 31 (11.52%) Microsoft Certification
13 30 (11.15%) Finance
13 30 (11.15%) Windows Server 2008
13 30 (11.15%) Windows Server 2012
14 28 (10.41%) Citrix
15 27 (10.04%) Cisco
15 27 (10.04%) SQL Server
15 27 (10.04%) Security Cleared
15 27 (10.04%) VMware Infrastructure
16 25 (9.29%) Degree
17 23 (8.55%) SCCM
17 23 (8.55%) MS Exchange
18 22 (8.18%) Incident Management
19 21 (7.81%) PowerShell
19 21 (7.81%) Service Management
20 20 (7.43%) Java
20 20 (7.43%) Office 365

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (8.55%) MS Exchange
2 19 (7.06%) SharePoint
3 12 (4.46%) WordPress
4 9 (3.35%) CMS
4 9 (3.35%) Drupal
4 9 (3.35%) Exchange Server 2010
4 9 (3.35%) IIS
5 8 (2.97%) Blackberry Enterprise Server
6 7 (2.60%) Apache
6 7 (2.60%) Skype for Business
7 5 (1.86%) Exchange Server 2007
7 5 (1.86%) Exchange Server 2013
7 5 (1.86%) SharePoint 2013
8 4 (1.49%) Exchange Server 2003
9 3 (1.12%) SharePoint 2010
9 3 (1.12%) WebSphere
10 2 (0.74%) IBM Notes
10 2 (0.74%) SAS
11 1 (0.37%) Documentum
11 1 (0.37%) WebLogic Portal
Applications
1 49 (18.22%) MS Excel
2 41 (15.24%) MS Office
3 4 (1.49%) MS PowerPoint
4 3 (1.12%) Spreadsheet
5 2 (0.74%) MS Visio
6 1 (0.37%) Adobe Illustrator
6 1 (0.37%) InDesign
6 1 (0.37%) InfoPath
6 1 (0.37%) Photoshop
Business Applications
1 5 (1.86%) BASE24
2 3 (1.12%) Dynamics CRM
3 2 (0.74%) Dynamics NAV
3 2 (0.74%) Oracle EBS
4 1 (0.37%) Eagle PACE
4 1 (0.37%) Hi Portfolio
4 1 (0.37%) Hyperion Planning
4 1 (0.37%) LatentZero
4 1 (0.37%) Markit EDM
4 1 (0.37%) Maximo
4 1 (0.37%) Northgate Housing
4 1 (0.37%) Oracle Applications
4 1 (0.37%) Oracle EBS R12
4 1 (0.37%) Oracle Procure-to-Pay
4 1 (0.37%) Sage X3
4 1 (0.37%) SAP R/3
4 1 (0.37%) thinkFolio
Cloud Services
1 20 (7.43%) Office 365
2 12 (4.46%) Microsoft Azure
3 4 (1.49%) Amazon AWS
4 3 (1.12%) IaaS
5 2 (0.74%) AdSense
5 2 (0.74%) PaaS
6 1 (0.37%) Adobe Creative Cloud
6 1 (0.37%) Azure Active Directory
6 1 (0.37%) SaaS
6 1 (0.37%) Veeva
Communications & Networking
1 19 (7.06%) Internet
2 18 (6.69%) TCP/IP
2 18 (6.69%) WAN
3 15 (5.58%) LAN
4 14 (5.20%) Wireless
5 13 (4.83%) DNS
6 12 (4.46%) DHCP
6 12 (4.46%) SAN
7 11 (4.09%) HTTP
7 11 (4.09%) Network Security
8 9 (3.35%) Intranet
8 9 (3.35%) VPN
9 8 (2.97%) Firewall
10 7 (2.60%) LDAP
10 7 (2.60%) VoIP
11 5 (1.86%) ATM
11 5 (1.86%) IP Telephony
11 5 (1.86%) Skype
12 4 (1.49%) NetScaler
13 3 (1.12%) IPsec
Database & Business Intelligence
1 27 (10.04%) SQL Server
2 9 (3.35%) Relational Database
2 9 (3.35%) SQL Server 2008
3 4 (1.49%) Oracle Database
3 4 (1.49%) SQL Server 2005
4 3 (1.12%) RDBMS
5 2 (0.74%) Data Warehouse
5 2 (0.74%) DB2
5 2 (0.74%) PostgreSQL
5 2 (0.74%) SQL Server 2012
5 2 (0.74%) SQL Server 2014
6 1 (0.37%) Hadoop
6 1 (0.37%) Hyperion Smart View
6 1 (0.37%) Oracle BI Publisher
6 1 (0.37%) Oracle Database 11g
6 1 (0.37%) QlikView
6 1 (0.37%) SAS Enterprise Guide
6 1 (0.37%) SAS Visual Analytics
6 1 (0.37%) SQL Server 2016
6 1 (0.37%) SQL Server Integration Services
Development Applications
1 4 (1.49%) Jenkins
1 4 (1.49%) Visual Studio
2 2 (0.74%) Team Foundation Server
3 1 (0.37%) ClearCase
3 1 (0.37%) Git (software)
3 1 (0.37%) JBuilder
3 1 (0.37%) JDeveloper
3 1 (0.37%) MSI
3 1 (0.37%) Oracle Forms
General
1 30 (11.15%) Finance
2 10 (3.72%) German Language
3 9 (3.35%) Banking
4 8 (2.97%) French Language
4 8 (2.97%) Italian Language
5 7 (2.60%) Law
6 6 (2.23%) Legal
6 6 (2.23%) Retail
7 5 (1.86%) Marketing
7 5 (1.86%) Telecoms
8 3 (1.12%) Back Office
8 3 (1.12%) Billing
8 3 (1.12%) Investment Banking
8 3 (1.12%) Manufacturing
8 3 (1.12%) Polish Language
9 2 (0.74%) Advertising
9 2 (0.74%) Automotive
9 2 (0.74%) Local Government
9 2 (0.74%) Spanish Language
9 2 (0.74%) Turkish Language
Libraries, Frameworks & Software Standards
1 17 (6.32%) HTML
2 15 (5.58%) CSS
3 14 (5.20%) .NET
4 8 (2.97%) XML
5 5 (1.86%) J2EE
5 5 (1.86%) Regular Expression
6 4 (1.49%) ASP.NET
6 4 (1.49%) Middleware
6 4 (1.49%) REST
6 4 (1.49%) WCF
6 4 (1.49%) Web Services
6 4 (1.49%) WPF
7 3 (1.12%) SAML
8 2 (0.74%) .NET Framework
8 2 (0.74%) ASP.NET MVC
8 2 (0.74%) DCOM
8 2 (0.74%) OAuth
8 2 (0.74%) OAuth2
8 2 (0.74%) OpenID
9 1 (0.37%) 802.1X
Miscellaneous
1 17 (6.32%) Analytical Skills
2 13 (4.83%) Blackberry
3 12 (4.46%) Data Centre
3 12 (4.46%) Management Information System
4 10 (3.72%) Clustering
5 9 (3.35%) Computer Science
6 6 (2.23%) Client/Server
6 6 (2.23%) Mainframe
7 5 (1.86%) EMV
7 5 (1.86%) IBM Mainframe
7 5 (1.86%) Tandem
8 4 (1.49%) Virtual Team
9 3 (1.12%) AS400
9 3 (1.12%) EMC VNX
9 3 (1.12%) Enterprise Software
9 3 (1.12%) Fat Client
9 3 (1.12%) Replication
9 3 (1.12%) Smartphone
9 3 (1.12%) Thin Client
10 2 (0.74%) NHS
Operating Systems
1 144 (53.53%) Windows
2 52 (19.33%) Windows Server
3 45 (16.73%) Windows 7
4 37 (13.75%) Linux
5 31 (11.52%) Unix
6 30 (11.15%) Windows Server 2008
6 30 (11.15%) Windows Server 2012
7 15 (5.58%) Windows 8
7 15 (5.58%) Windows XP
8 11 (4.09%) Windows Server 2003
9 9 (3.35%) Red Hat Enterprise Linux
10 8 (2.97%) Android
10 8 (2.97%) Solaris
11 6 (2.23%) Windows 10
12 5 (1.86%) CentOS
12 5 (1.86%) Mac OS
12 5 (1.86%) Mac OS X
13 4 (1.49%) AIX
13 4 (1.49%) Apple iOS
14 3 (1.12%) Ubuntu
Processes & Methodologies
1 65 (24.16%) ITIL
2 22 (8.18%) Incident Management
3 21 (7.81%) Service Management
4 15 (5.58%) Migration
5 14 (5.20%) ITIL V3
6 13 (4.83%) Problem Management
7 12 (4.46%) Change Management
7 12 (4.46%) Project Management
8 10 (3.72%) Coaching
9 9 (3.35%) Agile Software Development
9 9 (3.35%) Configuration Management
9 9 (3.35%) Mentoring
9 9 (3.35%) Service Delivery
9 9 (3.35%) Workflow
10 7 (2.60%) CRM
10 7 (2.60%) DevOps
10 7 (2.60%) Supplier Management
11 6 (2.23%) High Availability
11 6 (2.23%) Release Management
11 6 (2.23%) Root Cause Analysis
Programming Languages
1 38 (14.13%) SQL
2 21 (7.81%) PowerShell
3 20 (7.43%) Java
4 13 (4.83%) Python
5 12 (4.46%) C#
6 10 (3.72%) Perl
7 9 (3.35%) JavaScript
8 6 (2.23%) Shell Script
8 6 (2.23%) VBScript
9 5 (1.86%) COBOL
9 5 (1.86%) VB
10 4 (1.49%) C
10 4 (1.49%) PL/SQL
11 3 (1.12%) C++
11 3 (1.12%) PHP
11 3 (1.12%) VBA
12 2 (0.74%) Bash Shell
12 2 (0.74%) Ruby
12 2 (0.74%) VB.NET
12 2 (0.74%) VB6
Qualifications
1 31 (11.52%) Microsoft Certification
2 27 (10.04%) Security Cleared
3 25 (9.29%) Degree
4 18 (6.69%) SC Cleared
5 16 (5.95%) MCSE
6 9 (3.35%) Cisco Certification
7 8 (2.97%) CCNA
7 8 (2.97%) DV Cleared
8 6 (2.23%) ITIL Certification
9 5 (1.86%) A+ Certification
9 5 (1.86%) MCSA
10 4 (1.49%) CCA
10 4 (1.49%) Citrix Certification
11 3 (1.12%) EMCSA
11 3 (1.12%) MCITP
11 3 (1.12%) VMware Certified Professional (VCP)
12 2 (0.74%) CCNP
12 2 (0.74%) MCP
12 2 (0.74%) MCSD
12 2 (0.74%) Network+ Certification
Quality Assurance & Compliance
1 13 (4.83%) SLA
2 12 (4.46%) QA
3 3 (1.12%) Disclosure Scotland
3 3 (1.12%) ISO/IEC 27001
4 2 (0.74%) Data Quality
5 1 (0.37%) ISO 9001
5 1 (0.37%) Sarbanes-Oxley
System Software
1 88 (32.71%) Active Directory
2 27 (10.04%) VMware Infrastructure
3 9 (3.35%) Hyper-V
3 9 (3.35%) Virtual Machines
4 8 (2.97%) vSphere
4 8 (2.97%) XenApp
5 6 (2.23%) Virtual Desktop
5 6 (2.23%) Virtual Servers
5 6 (2.23%) VMware ESX
6 4 (1.49%) Microsoft App-V
6 4 (1.49%) XenDesktop
7 3 (1.12%) DFS Replication
7 3 (1.12%) vCloud
7 3 (1.12%) XenServer
8 2 (0.74%) Microsoft Virtual Server
8 2 (0.74%) Terminal Services
9 1 (0.37%) Citrix Presentation Server
9 1 (0.37%) Oracle RAC
9 1 (0.37%) Shibboleth
9 1 (0.37%) VMware Server
Systems Management
1 23 (8.55%) SCCM
2 8 (2.97%) Microsoft Clustering
3 7 (2.60%) WSUS
4 6 (2.23%) SCOM
5 5 (1.86%) NetBackup
5 5 (1.86%) OpenView Configuration Management
5 5 (1.86%) Puppet
6 4 (1.49%) ZABBIX
7 3 (1.12%) EMC NetWorker
7 3 (1.12%) Microsoft Data Protection Manager
7 3 (1.12%) Systems Management Server (SMS)
8 2 (0.74%) Netcool
8 2 (0.74%) Norton AntiVirus
8 2 (0.74%) SCDPM
8 2 (0.74%) SCOrch
8 2 (0.74%) SCSM
8 2 (0.74%) SCVMM
8 2 (0.74%) ThinApp
9 1 (0.37%) AirWatch
9 1 (0.37%) Ansible
Vendors
1 77 (28.62%) Microsoft
2 42 (15.61%) VMware
3 31 (11.52%) Oracle
4 28 (10.41%) Citrix
5 27 (10.04%) Cisco
6 13 (4.83%) HP
7 12 (4.46%) IBM
8 10 (3.72%) Red Hat
9 8 (2.97%) Apple
10 6 (2.23%) LANDesk
10 6 (2.23%) NetApp
11 5 (1.86%) Remedy
11 5 (1.86%) SAP
11 5 (1.86%) Splunk
12 4 (1.49%) AppSense
12 4 (1.49%) CheckPoint
12 4 (1.49%) Dell
12 4 (1.49%) Intel Security
12 4 (1.49%) ServiceNow
12 4 (1.49%) Symantec
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