The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 472 406 427
Rank change year-on-year
-66 +21
Contract jobs requiring a Technical Support 142 198 153
As % of all contract IT jobs located in the UK 0.26% 0.37% 0.31%
As % of the Job Titles category 0.28% 0.40% 0.33%
Number of daily rates quoted 62 95 47
Average daily rate
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of your Daily Rate
Get a Free Illustration
£263 £230 £298
Average daily rate % change year-on-year
+14.13% -22.68%
90% offered a daily rate of more than £162 £140 £128
10% offered a daily rate of more than £470 £450 £479
UK excluding London average daily rate £263 £230 £275
% change year-on-year
+14.13% -16.36%
Number of hourly rates quoted 21 49 27
Average hourly rate £15.00 £19.00 £16.50
Average hourly rate % change year-on-year
-21.05% +15.15%
90% offered a hourly rate of more than £9.80 £10.70 £10.38
10% offered a hourly rate of more than £20.00 £32.50 £23.00
UK excluding London average hourly rate £14.50 £22.00 £14.00
% change year-on-year
-34.09% +57.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50665 48981 46333
As % of all contract IT jobs located in the UK 92.39% 92.57% 92.57%
Number of daily rates quoted 32010 29890 26848
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £228 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1905 1968 2163
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £38.00 £40.00
UK excluding London average hourly rate £16.50 £16.08 £17.50
% change year-on-year
+2.61% -8.11%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 7 July 2015.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 7 July 2015.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 137 £256 +11.41% 93
London -24 42 £250 -13.41% 24
South East -25 29 £210 -14.28% 21
South West -6 15 £215 -38.57% 7
West Yorkshire -12 13 £235 +27.02% 7
Yorkshire -15 13 £235 +42.42% 9
Leeds -16 13 £235 +27.02% 6
East Midlands +2 12 £290 +100.00% 4
Hampshire -1 11 £213 -52.77% 2
North West -23 11 £505 +89.84% 6
City of London -5 10 £325 +28.71% 11
East of England -17 10 £288 +51.31% 12
Leicestershire - 9 £270 -
Wiltshire - 6 £215 - 2
Berkshire +10 5 £170 -26.08% 8
West Midlands -2 5 - - 9
Surrey -6 5 £210 -12.50% 3
Manchester -12 5 £263 - 6
Buckinghamshire -2 4 - - 3
Cambridgeshire -3 4 £338 - 6
Bromley - 4 £250 -
Somerset +12 3 - -
Milton Keynes +5 3 - -
Hertfordshire -10 3 - - 2
Cumbria - 3 £505 -
Weston-super-Mare - 3 - -
Leicester - 3 £250 -
Greenford - 3 - -
Cambridge - 3 £338 - 6
Farnborough - 3 £116 - 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 151 (48.71%) Windows
2 91 (29.35%) ITIL
3 85 (27.42%) Active Directory
4 74 (23.87%) Microsoft
5 64 (20.65%) VMware
6 49 (15.81%) SQL
7 44 (14.19%) UNIX
8 43 (13.87%) Windows 7
9 41 (13.23%) Windows Server 2008
9 41 (13.23%) Finance
10 40 (12.90%) Linux
11 38 (12.26%) MS Office
12 35 (11.29%) MS Exchange
13 31 (10.00%) VMware Infrastructure
14 30 (9.68%) Cisco
15 29 (9.35%) Windows Server 2003
16 28 (9.03%) Citrix
16 28 (9.03%) Analytical Skills
17 26 (8.39%) Service Management
18 25 (8.06%) SQL Server
18 25 (8.06%) Security Cleared
19 24 (7.74%) Windows Server 2012
19 24 (7.74%) TCP/IP
20 23 (7.42%) HP
20 23 (7.42%) Oracle
20 23 (7.42%) MS Excel
20 23 (7.42%) Firewall
21 21 (6.77%) IIS
21 21 (6.77%) DNS
22 20 (6.45%) SharePoint

Technical Support
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (11.29%) MS Exchange
2 21 (6.77%) IIS
3 20 (6.45%) SharePoint
4 15 (4.84%) Exchange Server 2010
5 10 (3.23%) Exchange Server 2007
5 10 (3.23%) Tomcat
5 10 (3.23%) WebSphere
6 9 (2.90%) WebSphere Application Server
6 9 (2.90%) Lync
7 7 (2.26%) IBM Notes
7 7 (2.26%) IBM HTTP Server
8 6 (1.94%) WebLogic
8 6 (1.94%) Exchange Server 2013
9 5 (1.61%) Adobe Experience Manager
9 5 (1.61%) SharePoint 2013
9 5 (1.61%) Exchange Server 2003
9 5 (1.61%) BizTalk Server
10 4 (1.29%) Blackberry Enterprise Server
10 4 (1.29%) CMS
10 4 (1.29%) WordPress
Applications
1 38 (12.26%) MS Office
2 23 (7.42%) MS Excel
3 5 (1.61%) MS PowerPoint
4 3 (0.97%) Spreadsheet
5 1 (0.32%) MS Project
5 1 (0.32%) InfoPath
5 1 (0.32%) MS Visio
Business Applications
1 3 (0.97%) Oracle EBS R12
2 2 (0.65%) Oracle Procure-to-Pay
2 2 (0.65%) Oracle EBS
3 1 (0.32%) Oracle Applications
3 1 (0.32%) BASE24
3 1 (0.32%) Dynamics CRM
3 1 (0.32%) ResourceLink
3 1 (0.32%) SAP ERP
3 1 (0.32%) Remedy ITSM
3 1 (0.32%) Oracle General Ledger
3 1 (0.32%) Oracle Receivables
3 1 (0.32%) Bloomberg TOMS
3 1 (0.32%) Oracle Payables
3 1 (0.32%) Tridion
3 1 (0.32%) Agresso
3 1 (0.32%) BusinessWorks
Cloud Services
1 14 (4.52%) Office 365
2 5 (1.61%) Google Analytics
3 4 (1.29%) Microsoft Azure
4 3 (0.97%) Mimecast
5 2 (0.65%) Amazon AWS
5 2 (0.65%) SaaS
6 1 (0.32%) Google Apps
6 1 (0.32%) IaaS
6 1 (0.32%) OneDrive
Communications & Networking
1 24 (7.74%) TCP/IP
2 23 (7.42%) Firewall
3 21 (6.77%) DNS
4 18 (5.81%) LAN
5 17 (5.48%) Internet
6 16 (5.16%) LDAP
6 16 (5.16%) WAN
6 16 (5.16%) SAN
7 15 (4.84%) HTTP
8 11 (3.55%) DHCP
9 8 (2.58%) SMS
9 8 (2.58%) SSL
10 6 (1.94%) Wi-Fi
11 5 (1.61%) Wireless
11 5 (1.61%) IP Telephony
11 5 (1.61%) VPN
11 5 (1.61%) NAS
11 5 (1.61%) Radio Access Network
12 4 (1.29%) VoIP
12 4 (1.29%) ATM
Database & Business Intelligence
1 25 (8.06%) SQL Server
2 7 (2.26%) DB2
3 5 (1.61%) SQL Server Reporting Services
4 3 (0.97%) SQLPlus
4 3 (0.97%) SQL Server Integration Services
5 2 (0.65%) Oracle BI EE
5 2 (0.65%) Oracle BI Publisher
5 2 (0.65%) IDOL
5 2 (0.65%) SQL Server 2005
5 2 (0.65%) Oracle Reports
6 1 (0.32%) RDBMS
6 1 (0.32%) SAP BW
6 1 (0.32%) Relational Database
6 1 (0.32%) MySQL
6 1 (0.32%) SQL Server 2008
6 1 (0.32%) MongoDB
6 1 (0.32%) NoSQL
6 1 (0.32%) SAP HANA
6 1 (0.32%) Oracle Database
Development Applications
1 6 (1.94%) Ant
2 3 (0.97%) Team Foundation Server
3 2 (0.65%) Octopus Deploy
4 1 (0.32%) SQL Server Management Studio (SSMS)
4 1 (0.32%) Visual Studio
4 1 (0.32%) Oracle Forms
4 1 (0.32%) Introscope
4 1 (0.32%) Oracle APEX
General
1 41 (13.23%) Finance
2 15 (4.84%) Telecoms
3 11 (3.55%) Banking
4 9 (2.90%) Retail
5 7 (2.26%) Legal
6 6 (1.94%) Law
6 6 (1.94%) Financial Institution
6 6 (1.94%) Front Office
6 6 (1.94%) Investment Banking
7 5 (1.61%) Marketing
8 2 (0.65%) French Language
8 2 (0.65%) Back Office
8 2 (0.65%) Manufacturing
8 2 (0.65%) Military
9 1 (0.32%) Multimedia
9 1 (0.32%) Advertising
9 1 (0.32%) Automotive
9 1 (0.32%) German Language
9 1 (0.32%) Japanese Language
9 1 (0.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 18 (5.81%) .NET
2 16 (5.16%) HTML
3 12 (3.87%) XML
4 9 (2.90%) CSS
4 9 (2.90%) HTML5
4 9 (2.90%) Web Services
5 7 (2.26%) Middleware
6 5 (1.61%) CSS3
6 5 (1.61%) jQuery
7 4 (1.29%) FIX Protocol
8 3 (0.97%) SOAP
8 3 (0.97%) WSDL
9 2 (0.65%) SAML
9 2 (0.65%) JSON
9 2 (0.65%) Application Packaging
9 2 (0.65%) JSF
9 2 (0.65%) RESTful
10 1 (0.32%) OpenID
10 1 (0.32%) OAuth
10 1 (0.32%) OAuth2
Miscellaneous
1 28 (9.03%) Analytical Skills
2 12 (3.87%) Management Information System
3 10 (3.23%) Data Centre
4 9 (2.90%) Blackberry
5 8 (2.58%) Computer Science
6 7 (2.26%) NHS
7 6 (1.94%) Smartcard
8 5 (1.61%) Clustering
8 5 (1.61%) Hedge funds
9 4 (1.29%) Mobile App
9 4 (1.29%) Social Media
9 4 (1.29%) Client/Server
10 3 (0.97%) Thin Client
10 3 (0.97%) Fixed Income
10 3 (0.97%) Fat Client
11 2 (0.65%) iSeries
11 2 (0.65%) E-Learning
11 2 (0.65%) Statistics
11 2 (0.65%) PMI
11 2 (0.65%) AS400
Operating Systems
1 151 (48.71%) Windows
2 44 (14.19%) UNIX
3 43 (13.87%) Windows 7
4 41 (13.23%) Windows Server 2008
5 40 (12.90%) Linux
6 29 (9.35%) Windows Server 2003
7 24 (7.74%) Windows Server 2012
8 19 (6.13%) Windows XP
9 14 (4.52%) CentOS
10 13 (4.19%) Ubuntu
10 13 (4.19%) Android
11 12 (3.87%) Windows 8
12 11 (3.55%) Apple iOS
12 11 (3.55%) HPUX
13 10 (3.23%) Red Hat Enterprise Linux
14 9 (2.90%) Windows NT
15 8 (2.58%) Solaris
16 7 (2.26%) AIX
16 7 (2.26%) Windows 2000
17 5 (1.61%) Mac OS X
Processes & Methodologies
1 91 (29.35%) ITIL
2 26 (8.39%) Service Management
3 18 (5.81%) Workflow
3 18 (5.81%) Project Management
4 14 (4.52%) Migration
5 13 (4.19%) Incident Management
6 12 (3.87%) Continuous Improvement
6 12 (3.87%) Root Cause Analysis
7 11 (3.55%) E-Commerce
8 9 (2.90%) Configuration Management
8 9 (2.90%) Service Delivery
9 8 (2.58%) Change Management
9 8 (2.58%) Stakeholder Management
10 7 (2.26%) Scrum
10 7 (2.26%) Capacity Planning
10 7 (2.26%) Knowledge Management
11 6 (1.94%) Kanban
11 6 (1.94%) Risk Management
11 6 (1.94%) Agile Software Development
11 6 (1.94%) Asset Management
Programming Languages
1 49 (15.81%) SQL
2 15 (4.84%) JavaScript
3 14 (4.52%) Java
4 10 (3.23%) C#
4 10 (3.23%) Python
5 9 (2.90%) PowerShell
6 6 (1.94%) PHP
7 5 (1.61%) Jython
8 4 (1.29%) PL/SQL
8 4 (1.29%) C
9 3 (0.97%) Perl
9 3 (0.97%) Shell Script
9 3 (0.97%) VB.NET
9 3 (0.97%) VBA
10 1 (0.32%) Ruby
10 1 (0.32%) X++
10 1 (0.32%) ABAP
10 1 (0.32%) T-SQL
10 1 (0.32%) VBScript
10 1 (0.32%) VB
Qualifications
1 25 (8.06%) Security Cleared
2 20 (6.45%) SC Cleared
3 17 (5.48%) Degree
4 12 (3.87%) Microsoft Certification
5 8 (2.58%) MCSE
6 6 (1.94%) Cisco Certification
7 5 (1.61%) MCP
7 5 (1.61%) CCNA
8 3 (0.97%) MCSA
8 3 (0.97%) MCDST
8 3 (0.97%) MCITP
9 2 (0.65%) ITIL Certification
9 2 (0.65%) PMI Certification
9 2 (0.65%) ITIL Foundation Certificate
10 1 (0.32%) VCP5
10 1 (0.32%) NVQ Level 3
10 1 (0.32%) DV Cleared
10 1 (0.32%) SCSA
10 1 (0.32%) MOS
10 1 (0.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (5.81%) SLA
2 3 (0.97%) QA
3 1 (0.32%) ISO 8583
System Software
1 85 (27.42%) Active Directory
2 31 (10.00%) VMware Infrastructure
3 15 (4.84%) Hyper-V
4 8 (2.58%) XenApp
4 8 (2.58%) vSphere
4 8 (2.58%) VMware ESXi
5 4 (1.29%) XenDesktop
5 4 (1.29%) Terminal Services
5 4 (1.29%) VMware ESX
6 2 (0.65%) Microsoft App-V
6 2 (0.65%) Microsoft Virtual Server
6 2 (0.65%) VMware Server
7 1 (0.32%) XenServer
7 1 (0.32%) DFS Replication
7 1 (0.32%) Terminal Server
7 1 (0.32%) Forefront TMG
Systems Management
1 14 (4.52%) SCCM
2 3 (0.97%) SCOM
2 3 (0.97%) NetBackup
2 3 (0.97%) Backup Exec
2 3 (0.97%) ServiceCenter
3 2 (0.65%) Norton AntiVirus
3 2 (0.65%) Tivoli
3 2 (0.65%) Control-M
3 2 (0.65%) Nagios
3 2 (0.65%) ARCserve
3 2 (0.65%) Icinga
4 1 (0.32%) Casper Suite
4 1 (0.32%) AirWatch
4 1 (0.32%) ZENworks
4 1 (0.32%) WSUS
4 1 (0.32%) ZABBIX
4 1 (0.32%) WhatsUp Gold
4 1 (0.32%) SolarWinds Orion
4 1 (0.32%) CA Wily
4 1 (0.32%) Puppet
Vendors
1 74 (23.87%) Microsoft
2 64 (20.65%) VMware
3 30 (9.68%) Cisco
4 28 (9.03%) Citrix
5 23 (7.42%) HP
5 23 (7.42%) Oracle
6 14 (4.52%) Apple
7 13 (4.19%) IBM
8 11 (3.55%) Google
8 11 (3.55%) Splunk
9 7 (2.26%) Dell
9 7 (2.26%) Lotus
10 6 (1.94%) Adobe
11 5 (1.61%) Red Hat
11 5 (1.61%) NetApp
11 5 (1.61%) AppSense
11 5 (1.61%) Symantec
11 5 (1.61%) Facebook
11 5 (1.61%) Twitter
12 4 (1.29%) Sitecore
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