The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 533 498 409
Rank change year-on-year
-35 -89
Contract jobs requiring a Technical Support 123 151 194
As % of all contract IT jobs located in the UK 0.23% 0.27% 0.37%
As % of the Job Titles category 0.24% 0.29% 0.39%
Number of daily rates quoted 68 60 102
Median daily rate £263 £263 £235
Median daily rate % change year-on-year
- +11.70%
90% offered a daily rate of more than £124 £160 £144
10% offered a daily rate of more than £454 £450 £450
UK excluding London median daily rate £289 £263 £225
% change year-on-year
+10.00% +16.66%
Number of hourly rates quoted 17 19 38
Median hourly rate £17.50 £14.50 £18.50
Median hourly rate % change year-on-year
+20.68% -21.62%
90% offered a hourly rate of more than £11.30 £9.12 £12.32
10% offered a hourly rate of more than £26.57 £29.86 £32.50
UK excluding London median hourly rate £16.88 £14.50 £20.00
% change year-on-year
+16.37% -27.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51670 52282 49893
As % of all contract IT jobs located in the UK 94.76% 94.71% 94.50%
Number of daily rates quoted 33730 32289 30871
Median daily rate £425 £400 £395
Median daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1487 2076 2100
Median hourly rate £18.00 £17.00 £17.00
Median hourly rate % change year-on-year
+5.88% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.33 £40.00
UK excluding London median hourly rate £17.95 £16.16 £16.50
% change year-on-year
+11.04% -2.06%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 28 May 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 28 May 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 115 £250 -2.43% 89
London -14 43 £208 -24.54% 30
South East +7 29 £288 +69.11% 30
Berkshire 0 14 £388 +127.94% 10
South West -21 8 £253 +26.25% 6
West Midlands -9 7 - - 2
North West -10 7 £140 -72.27% 5
East Midlands +7 6 £290 -11.11%
Reading +4 6 £400 +135.29% 8
Scotland -12 6 £300 - 2
Manchester -13 6 £150 -42.85% 2
North East -36 6 £285 +18.75% 2
East of England +2 5 £120 -58.26% 8
Edinburgh +2 5 £300 -
Newcastle upon Tyne -43 5 £285 +18.75% 1
Tyne and Wear -45 5 £285 +18.75% 1
City of London +27 4 £120 -61.29% 7
Oxfordshire +10 4 £200 +33.33% 4
Yorkshire +7 4 £125 -44.44% 6
Oxford +4 4 £200 - 2
West Yorkshire -2 4 £125 -44.44% 5
Wiltshire -11 4 £325 - 2
West Sussex -21 4 £125 -52.38% 2
Horsham - 4 £125 -
Leicestershire -6 3 £290 -
Leeds -8 3 - - 4
Herefordshire - 3 - -
Wales +14 2 £425 -
Cambridgeshire +7 2 £120 -64.44% 2
Hertfordshire +3 2 - - 2

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 May 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 193 (62.66%) Windows
2 99 (32.14%) Microsoft
3 93 (30.19%) Active Directory
4 85 (27.60%) Windows Server
5 75 (24.35%) Linux
6 56 (18.18%) SQL
7 51 (16.56%) Oracle
8 48 (15.58%) MS Office
8 48 (15.58%) ITIL
9 47 (15.26%) MS Excel
9 47 (15.26%) Windows 7
10 44 (14.29%) VMware
11 41 (13.31%) Finance
12 38 (12.34%) Microsoft Certification
13 37 (12.01%) Unix
14 35 (11.36%) Windows Server 2012
15 32 (10.39%) Cisco
15 32 (10.39%) Security Cleared
16 29 (9.42%) Windows Server 2008
17 28 (9.09%) Citrix
18 27 (8.77%) MCSE
18 27 (8.77%) SQL Server
19 26 (8.44%) MS Exchange
19 26 (8.44%) VMware Infrastructure
19 26 (8.44%) Office 365
20 25 (8.12%) SC Cleared
21 24 (7.79%) PowerShell
21 24 (7.79%) Red Hat
22 23 (7.47%) Red Hat Enterprise Linux
23 22 (7.14%) DNS

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (8.44%) MS Exchange
2 18 (5.84%) SharePoint
3 13 (4.22%) Exchange Server 2010
4 8 (2.60%) Apache
4 8 (2.60%) Blackberry Enterprise Server
5 7 (2.27%) SAS
6 6 (1.95%) IIS
6 6 (1.95%) SharePoint Server
6 6 (1.95%) WordPress
7 5 (1.62%) ArcGIS
8 4 (1.30%) Exchange Server 2013
8 4 (1.30%) WebSphere
9 3 (0.97%) Apache Solr
9 3 (0.97%) Exchange Server 2003
9 3 (0.97%) Exchange Server 2007
9 3 (0.97%) Tomcat
10 2 (0.65%) IBM Notes
11 1 (0.32%) CMS
11 1 (0.32%) JBoss
11 1 (0.32%) MQSeries
Applications
1 48 (15.58%) MS Office
2 47 (15.26%) MS Excel
3 5 (1.62%) MS PowerPoint
3 5 (1.62%) SPSS
4 1 (0.32%) Acrobat
4 1 (0.32%) MS Visio
4 1 (0.32%) PaintShop Pro
Business Applications
1 5 (1.62%) BASE24
2 3 (0.97%) Dynamics CRM
3 2 (0.65%) assyst
3 2 (0.65%) Dynamics NAV
3 2 (0.65%) Hi Portfolio
3 2 (0.65%) Oracle EBS
4 1 (0.32%) SAP IS-U
4 1 (0.32%) Summit
Cloud Services
1 26 (8.44%) Office 365
2 13 (4.22%) Microsoft Azure
3 4 (1.30%) Amazon AWS
4 3 (0.97%) Amazon EC2
5 2 (0.65%) IaaS
5 2 (0.65%) OneDrive
5 2 (0.65%) Yammer
6 1 (0.32%) AdSense
6 1 (0.32%) Amazon S3
6 1 (0.32%) Azure Active Directory
6 1 (0.32%) PaaS
6 1 (0.32%) Veeva
Communications & Networking
1 22 (7.14%) DNS
2 21 (6.82%) TCP/IP
3 19 (6.17%) WAN
4 18 (5.84%) LAN
5 14 (4.55%) Internet
6 13 (4.22%) Firewall
6 13 (4.22%) LDAP
6 13 (4.22%) VPN
6 13 (4.22%) Wireless
7 12 (3.90%) Intranet
8 11 (3.57%) DHCP
8 11 (3.57%) Diameter Protocol
8 11 (3.57%) GPRS
8 11 (3.57%) Skype
8 11 (3.57%) SS7
8 11 (3.57%) UMTS
8 11 (3.57%) WCDMA
9 8 (2.60%) NetScaler
9 8 (2.60%) SAN
10 7 (2.27%) SSH
Database & Business Intelligence
1 27 (8.77%) SQL Server
2 14 (4.55%) Oracle Database
3 8 (2.60%) Hadoop
4 7 (2.27%) Big Data
5 6 (1.95%) Relational Database
5 6 (1.95%) SAS Enterprise Guide
6 5 (1.62%) GIS
7 4 (1.30%) DB2
8 3 (0.97%) BusinessObjects
8 3 (0.97%) SQL Server 2008
9 2 (0.65%) Data Warehouse
9 2 (0.65%) Datazen
9 2 (0.65%) Microsoft Analysis Services
9 2 (0.65%) PostgreSQL
9 2 (0.65%) RDBMS
9 2 (0.65%) SQL Server Analysis Services
9 2 (0.65%) SQL Server Reporting Services
10 1 (0.32%) Data Mart
10 1 (0.32%) QlikView
10 1 (0.32%) SQL Server 2016
Development Applications
1 4 (1.30%) Jenkins
2 3 (0.97%) Git (software)
2 3 (0.97%) Subversion
3 2 (0.65%) Visual Studio
General
1 41 (13.31%) Finance
2 19 (6.17%) Telecoms
3 16 (5.19%) Banking
4 9 (2.92%) Investment Banking
5 8 (2.60%) German Language
5 8 (2.60%) Law
6 6 (1.95%) Billing
6 6 (1.95%) Legal
7 5 (1.62%) Retail
8 4 (1.30%) French Language
8 4 (1.30%) Marketing
9 2 (0.65%) Advertising
9 2 (0.65%) Back Office
9 2 (0.65%) Italian Language
9 2 (0.65%) Local Government
9 2 (0.65%) Spanish Language
10 1 (0.32%) Financial Institution
10 1 (0.32%) Manufacturing
10 1 (0.32%) Military
10 1 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 18 (5.84%) .NET
2 16 (5.19%) CSS
3 14 (4.55%) HTML
4 9 (2.92%) HTML5
5 8 (2.60%) SAML
6 6 (1.95%) XML
7 5 (1.62%) J2EE
7 5 (1.62%) jQuery
8 4 (1.30%) .NET Framework
8 4 (1.30%) ASP.NET
8 4 (1.30%) Middleware
9 3 (0.97%) Classic ASP
9 3 (0.97%) Regular Expression
10 2 (0.65%) ADO
10 2 (0.65%) OAuth2
10 2 (0.65%) ODBC
10 2 (0.65%) OLE
10 2 (0.65%) OLE DB
10 2 (0.65%) Unity DI Container
10 2 (0.65%) XML Schema
Miscellaneous
1 19 (6.17%) Computer Science
2 13 (4.22%) Analytical Skills
3 12 (3.90%) Blackberry
3 12 (3.90%) Data Centre
4 7 (2.27%) Enterprise Software
5 6 (1.95%) Client/Server
6 5 (1.62%) Clustering
6 5 (1.62%) EMV
6 5 (1.62%) IBM Mainframe
6 5 (1.62%) Mainframe
6 5 (1.62%) Mathematics
6 5 (1.62%) Tandem
6 5 (1.62%) Video Conferencing
7 3 (0.97%) EPoS
7 3 (0.97%) Fat Client
7 3 (0.97%) Management Information System
7 3 (0.97%) NHS
7 3 (0.97%) Replication
7 3 (0.97%) Smartphone
7 3 (0.97%) Thin Client
Operating Systems
1 193 (62.66%) Windows
2 85 (27.60%) Windows Server
3 75 (24.35%) Linux
4 47 (15.26%) Windows 7
5 37 (12.01%) Unix
6 35 (11.36%) Windows Server 2012
7 29 (9.42%) Windows Server 2008
8 23 (7.47%) Red Hat Enterprise Linux
9 22 (7.14%) Windows XP
10 18 (5.84%) Solaris
11 16 (5.19%) Windows 8
12 10 (3.25%) Android
12 10 (3.25%) Mac OS X
13 9 (2.92%) Windows Server 2003
14 8 (2.60%) Windows 10
15 7 (2.27%) AIX
16 6 (1.95%) Apple iOS
17 5 (1.62%) CentOS
18 4 (1.30%) Windows Vista
19 3 (0.97%) HPUX
Processes & Methodologies
1 48 (15.58%) ITIL
2 18 (5.84%) Service Management
3 15 (4.87%) Change Management
4 12 (3.90%) Information Security
5 11 (3.57%) Migration
6 10 (3.25%) Service Delivery
7 9 (2.92%) Business Intelligence
7 9 (2.92%) Mentoring
8 8 (2.60%) Incident Management
8 8 (2.60%) Problem Management
9 7 (2.27%) Configuration Management
9 7 (2.27%) High Availability
10 6 (1.95%) Analytics
10 6 (1.95%) Disaster Recovery
10 6 (1.95%) ITIL V3
10 6 (1.95%) Time Management
11 5 (1.62%) Agile Software Development
11 5 (1.62%) Data Analysis
11 5 (1.62%) Stakeholder Management
11 5 (1.62%) User Acceptance Testing
Programming Languages
1 56 (18.18%) SQL
2 24 (7.79%) PowerShell
3 20 (6.49%) Java
4 17 (5.52%) C#
5 16 (5.19%) Python
6 12 (3.90%) JavaScript
7 6 (1.95%) C
8 5 (1.62%) C++
8 5 (1.62%) COBOL
8 5 (1.62%) Perl
8 5 (1.62%) Ruby
8 5 (1.62%) VBScript
9 4 (1.30%) VB
9 4 (1.30%) VB.NET
10 3 (0.97%) PHP
10 3 (0.97%) Shell Script
11 2 (0.65%) Scala
11 2 (0.65%) T-SQL
11 2 (0.65%) VB6
11 2 (0.65%) VBA
Qualifications
1 38 (12.34%) Microsoft Certification
2 32 (10.39%) Security Cleared
3 27 (8.77%) MCSE
4 25 (8.12%) SC Cleared
5 17 (5.52%) Degree
6 14 (4.55%) Cisco Certification
7 13 (4.22%) CCNA
8 12 (3.90%) MCITP
9 9 (2.92%) MCSA
10 8 (2.60%) ITIL Certification
11 7 (2.27%) DV Cleared
12 6 (1.95%) CISSP
13 5 (1.62%) A+ Certification
13 5 (1.62%) MCDST
13 5 (1.62%) SAS Certification
14 4 (1.30%) MCP
14 4 (1.30%) MCSD
15 3 (0.97%) EMCSA
15 3 (0.97%) MCTS
15 3 (0.97%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (5.84%) SLA
2 10 (3.25%) QA
3 4 (1.30%) Disclosure Scotland
3 4 (1.30%) ISO/IEC 27001
4 2 (0.65%) Data Quality
5 1 (0.32%) ISO 9001
System Software
1 93 (30.19%) Active Directory
2 26 (8.44%) VMware Infrastructure
3 10 (3.25%) vSphere
4 9 (2.92%) Hyper-V
5 5 (1.62%) XenApp
6 4 (1.30%) Microsoft App-V
6 4 (1.30%) VMware ESX
6 4 (1.30%) VMware ESXi
7 3 (0.97%) Terminal Services
7 3 (0.97%) XenDesktop
7 3 (0.97%) XenServer
8 2 (0.65%) Microsoft Virtual Server
9 1 (0.32%) Citrix Presentation Server
9 1 (0.32%) KVM
9 1 (0.32%) Oracle RAC
9 1 (0.32%) Samba
Systems Management
1 19 (6.17%) SCCM
2 5 (1.62%) Puppet
3 4 (1.30%) WSUS
3 4 (1.30%) ZABBIX
4 3 (0.97%) Backup Exec
4 3 (0.97%) EMC NetWorker
4 3 (0.97%) Systems Management Server (SMS)
5 2 (0.65%) NetBackup
5 2 (0.65%) ThinApp
5 2 (0.65%) Tivoli
6 1 (0.32%) Nagios
6 1 (0.32%) Netcool
6 1 (0.32%) NetVault Backup
6 1 (0.32%) Norton AntiVirus
6 1 (0.32%) OpenView Configuration Management
6 1 (0.32%) Opsview
6 1 (0.32%) SCOM
6 1 (0.32%) Tivoli Storage Manager
Vendors
1 99 (32.14%) Microsoft
2 51 (16.56%) Oracle
3 44 (14.29%) VMware
4 32 (10.39%) Cisco
5 28 (9.09%) Citrix
6 24 (7.79%) Red Hat
7 16 (5.19%) HP
8 14 (4.55%) IBM
9 11 (3.57%) Sybase
10 10 (3.25%) Apple
11 8 (2.60%) F5
12 7 (2.27%) Juniper
12 7 (2.27%) NetApp
12 7 (2.27%) Symantec
13 6 (1.95%) Google
13 6 (1.95%) ServiceNow
14 5 (1.62%) Dell
14 5 (1.62%) Intel Security
14 5 (1.62%) LANDesk
14 5 (1.62%) Mapinfo
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