The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 16 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Technical Support
UK
Rank 515 487 446
Rank change year-on-year
-28 -41
Contract jobs requiring a Technical Support 77 138 153
As % of all contract IT jobs located in the UK 0.17% 0.28% 0.30%
As % of the Job Titles category 0.18% 0.29% 0.32%
Number of daily rates quoted 41 72 89
Median daily rate £250 £280 £313
Median daily rate % change year-on-year
-10.71% -10.40%
90% offered a daily rate of more than £135 £150 £168
10% offered a daily rate of more than £420 £450 £453
UK excluding London median daily rate £238 £303 £311
% change year-on-year
-21.61% -2.65%
Number of hourly rates quoted 8 15 18
Median hourly rate £13.25 £12.00 £14.00
Median hourly rate % change year-on-year
+10.41% -14.28%
90% offered a hourly rate of more than £12.00 £10.00 £8.50
10% offered a hourly rate of more than £25.55 £26.00 £27.50
UK excluding London median hourly rate £13.50 £12.25 £13.25
% change year-on-year
+10.20% -7.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42359 47277 48034
As % of all contract IT jobs located in the UK 94.67% 94.78% 94.71%
Number of daily rates quoted 27574 30020 30295
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £250 £230
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £395 £380 £375
% change year-on-year
+3.94% +1.33%
Number of hourly rates quoted 1499 1732 1916
Median hourly rate £17.44 £17.50 £16.16
Median hourly rate % change year-on-year
-0.34% +8.29%
90% offered a hourly rate of more than £11.00 £10.61 £10.50
10% offered a hourly rate of more than £45.00 £46.50 £37.50
UK excluding London median hourly rate £17.00 £17.50 £16.00
% change year-on-year
-2.85% +9.37%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 16 January 2017.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 16 January 2017.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 68 £270 -10.00% 85
London -33 26 £275 +25.00% 16
South East +8 16 £400 +30.71% 23
Hampshire +21 7 - - 1
Wales - 6 £175 - 1
North West +9 5 £165 -58.75% 10
East Midlands +7 5 £150 -20.00% 1
East of England +1 5 £250 -33.33% 18
South Wales - 5 £165 - 1
Surrey - 5 £113 - 6
West Midlands -4 4 - - 11
Yorkshire +9 3 - - 3
West Yorkshire +8 3 - - 3
Manchester +5 3 £380 -5.00% 6
Leeds +1 3 - - 2
Cardiff - 3 £186 -
Suffolk - 3 £250 -
South West +7 2 £320 -24.70% 2
Derbyshire +4 2 - -
Winchester +3 2 - -
Nottinghamshire +2 2 - - 1
Nottingham 0 2 - -
Wiltshire 0 2 £320 -8.57% 1
Oxfordshire -3 2 £400 +128.57% 3
North East -18 2 £310 +244.44% 1
Tyne and Wear -19 2 £310 +244.44% 1
Newcastle upon Tyne -20 2 £310 +244.44% 1
Oxford - 2 £400 - 1
Derby - 2 - -
Caerphilly - 2 £150 - 1

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 16 January 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 99 (44.59%) Windows
2 63 (28.38%) Active Directory
3 62 (27.93%) Microsoft
4 40 (18.02%) Windows 7
5 38 (17.12%) VMware
6 36 (16.22%) ITIL
7 32 (14.41%) MS Excel
7 32 (14.41%) Windows Server
8 31 (13.96%) Linux
8 31 (13.96%) SQL
9 29 (13.06%) Unix
10 27 (12.16%) MS Office
11 25 (11.26%) Cisco
12 24 (10.81%) TCP/IP
12 24 (10.81%) VMware Infrastructure
13 23 (10.36%) IBM
13 23 (10.36%) Finance
14 22 (9.91%) Service Management
14 22 (9.91%) Firewall
15 19 (8.56%) Windows 10
16 18 (8.11%) HTML
16 18 (8.11%) Problem Management
17 17 (7.66%) Degree
17 17 (7.66%) Splunk
17 17 (7.66%) Windows Server 2012
17 17 (7.66%) CSS
17 17 (7.66%) CMS
18 16 (7.21%) Project Management
18 16 (7.21%) MS Exchange
18 16 (7.21%) SLA

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (7.66%) CMS
2 16 (7.21%) MS Exchange
3 14 (6.31%) WordPress
4 13 (5.86%) Blackberry Enterprise Server
4 13 (5.86%) Drupal
5 12 (5.41%) SharePoint
6 9 (4.05%) WebSphere
7 7 (3.15%) IIS
8 6 (2.70%) Skype for Business
9 5 (2.25%) SharePoint 2013
9 5 (2.25%) WebSphere Application Server
10 4 (1.80%) Exchange Server 2007
10 4 (1.80%) Exchange Server 2010
10 4 (1.80%) Exchange Server 2013
11 3 (1.35%) Oracle SOA Suite
11 3 (1.35%) SharePoint 2010
11 3 (1.35%) Tomcat
12 2 (0.90%) Apache
12 2 (0.90%) IBM Domino
12 2 (0.90%) IBM Notes
Applications
1 32 (14.41%) MS Excel
2 27 (12.16%) MS Office
3 3 (1.35%) Spreadsheet
4 1 (0.45%) Adobe Illustrator
4 1 (0.45%) InDesign
4 1 (0.45%) InfoPath
4 1 (0.45%) MS PowerPoint
4 1 (0.45%) Photoshop
Business Applications
1 6 (2.70%) Maximo
2 4 (1.80%) BASE24
3 2 (0.90%) Infor CloudSuite
3 2 (0.90%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (0.90%) Infor CRM
3 2 (0.90%) Oracle BPM
4 1 (0.45%) Cognos Business Intelligence
4 1 (0.45%) Cognos Planning
4 1 (0.45%) Dynamics AX
4 1 (0.45%) Hyperion Planning
4 1 (0.45%) Infor M3
4 1 (0.45%) Northgate Housing
4 1 (0.45%) Sage X3
4 1 (0.45%) SAP Oil and Gas
Cloud Services
1 14 (6.31%) Office 365
2 6 (2.70%) Amazon AWS
3 5 (2.25%) IBM Cloud
3 5 (2.25%) SoftLayer
4 4 (1.80%) Microsoft Azure
5 2 (0.90%) Amazon EC2
5 2 (0.90%) Google App Engine
5 2 (0.90%) Google Cloud Platform
5 2 (0.90%) SaaS
6 1 (0.45%) Adobe Creative Cloud
6 1 (0.45%) AdSense
6 1 (0.45%) IaaS
6 1 (0.45%) PaaS
Communications & Networking
1 24 (10.81%) TCP/IP
2 22 (9.91%) Firewall
3 15 (6.76%) VPN
3 15 (6.76%) WAN
4 14 (6.31%) LAN
5 13 (5.86%) DNS
6 12 (5.41%) VoIP
6 12 (5.41%) Wireless
7 11 (4.95%) DHCP
8 9 (4.05%) Internet
9 8 (3.60%) 3G
10 6 (2.70%) DSLAM
10 6 (2.70%) GPON
11 5 (2.25%) 4G
11 5 (2.25%) LDAP
11 5 (2.25%) SAN
11 5 (2.25%) Skype
12 4 (1.80%) ATM
12 4 (1.80%) HTTP
12 4 (1.80%) UMTS
Database & Business Intelligence
1 13 (5.86%) SQL Server
2 5 (2.25%) Relational Database
3 3 (1.35%) Oracle Database
3 3 (1.35%) PostgreSQL
4 2 (0.90%) Hadoop
4 2 (0.90%) SQL Server 2008
4 2 (0.90%) SQL Server Integration Services
5 1 (0.45%) Essbase
5 1 (0.45%) GIS
5 1 (0.45%) Hyperion Smart View
5 1 (0.45%) OLAP
5 1 (0.45%) Oracle OLAP
5 1 (0.45%) Oracle OWB
Development Applications
1 4 (1.80%) Jenkins
1 4 (1.80%) JIRA
2 2 (0.90%) Git (software)
2 2 (0.90%) Team Foundation Server
2 2 (0.90%) Travis CI
2 2 (0.90%) Visual Studio
3 1 (0.45%) Bitbucket
3 1 (0.45%) ClearCase
General
1 23 (10.36%) Finance
2 10 (4.50%) Telecoms
3 8 (3.60%) Banking
4 5 (2.25%) Billing
5 3 (1.35%) Back Office
5 3 (1.35%) Front Office
5 3 (1.35%) Legal
5 3 (1.35%) Manufacturing
5 3 (1.35%) Marketing
5 3 (1.35%) Retail
6 2 (0.90%) Automotive
6 2 (0.90%) Law
6 2 (0.90%) Local Government
6 2 (0.90%) Pharmaceutical
7 1 (0.45%) Electronics
7 1 (0.45%) French Language
7 1 (0.45%) German Language
7 1 (0.45%) Investment Banking
7 1 (0.45%) Italian Language
7 1 (0.45%) Polish Language
Libraries, Frameworks & Software Standards
1 18 (8.11%) HTML
2 17 (7.66%) CSS
3 10 (4.50%) Regular Expression
4 7 (3.15%) .NET
4 7 (3.15%) ELK Stack
5 6 (2.70%) J2EE
6 5 (2.25%) Web Services
7 4 (1.80%) XML
8 3 (1.35%) REST
8 3 (1.35%) WCF
9 2 (0.90%) ActiveMQ
9 2 (0.90%) IBM Integration Bus
9 2 (0.90%) Servlets
9 2 (0.90%) WPF
9 2 (0.90%) XSLT
Miscellaneous
1 15 (6.76%) Blackberry
2 10 (4.50%) Management Information System
3 9 (4.05%) Analytical Skills
4 6 (2.70%) Data Centre
5 5 (2.25%) Mainframe
6 4 (1.80%) EMV
6 4 (1.80%) IBM Mainframe
6 4 (1.80%) iPad
6 4 (1.80%) Tandem
7 3 (1.35%) EMC VNX
7 3 (1.35%) Fat Client
7 3 (1.35%) iPhone
7 3 (1.35%) Thin Client
8 2 (0.90%) Driving Licence
8 2 (0.90%) NHS
8 2 (0.90%) Security Operations Centre
8 2 (0.90%) Social Media
8 2 (0.90%) Video Conferencing
9 1 (0.45%) iSeries
9 1 (0.45%) Video on Demand
Operating Systems
1 99 (44.59%) Windows
2 40 (18.02%) Windows 7
3 32 (14.41%) Windows Server
4 31 (13.96%) Linux
5 29 (13.06%) Unix
6 19 (8.56%) Windows 10
7 17 (7.66%) Windows Server 2012
8 15 (6.76%) Windows Server 2008
9 12 (5.41%) Mac OS X
10 6 (2.70%) Windows 8
11 5 (2.25%) Android
11 5 (2.25%) Apple iOS
12 4 (1.80%) Mac OS
12 4 (1.80%) Windows Server 2003
13 1 (0.45%) AIX
13 1 (0.45%) CentOS
13 1 (0.45%) Red Hat Enterprise Linux
13 1 (0.45%) Ubuntu
13 1 (0.45%) Windows XP
Processes & Methodologies
1 36 (16.22%) ITIL
2 22 (9.91%) Service Management
3 18 (8.11%) Problem Management
4 16 (7.21%) Project Management
5 14 (6.31%) Change Management
5 14 (6.31%) Content Management
5 14 (6.31%) Incident Management
5 14 (6.31%) Migration
6 13 (5.86%) Information Security
7 11 (4.95%) Coaching
7 11 (4.95%) Knowledge Management
8 10 (4.50%) ITIL V3
8 10 (4.50%) Root Cause Analysis
9 9 (4.05%) Cybersecurity
9 9 (4.05%) High Availability
10 8 (3.60%) Network Monitoring
10 8 (3.60%) Service Delivery
10 8 (3.60%) Vulnerability Management
11 7 (3.15%) Patch Management
11 7 (3.15%) Vulnerability Assessment
Programming Languages
1 31 (13.96%) SQL
2 12 (5.41%) Perl
3 11 (4.95%) Python
3 11 (4.95%) Shell Script
4 9 (4.05%) Java
5 6 (2.70%) C#
5 6 (2.70%) PL/SQL
6 5 (2.25%) JavaScript
6 5 (2.25%) PowerShell
7 4 (1.80%) COBOL
8 3 (1.35%) VBA
9 1 (0.45%) C
9 1 (0.45%) Korn
9 1 (0.45%) RPG
9 1 (0.45%) VBScript
Qualifications
1 17 (7.66%) Degree
2 14 (6.31%) Microsoft Certification
2 14 (6.31%) Security Cleared
3 10 (4.50%) ITIL Certification
3 10 (4.50%) MCSE
3 10 (4.50%) SC Cleared
4 7 (3.15%) CISSP
4 7 (3.15%) SANS
4 7 (3.15%) SSCP
5 5 (2.25%) CCA
5 5 (2.25%) Citrix Certification
6 4 (1.80%) CCNA
6 4 (1.80%) Cisco Certification
6 4 (1.80%) DBS Check
6 4 (1.80%) MCSA
7 2 (0.90%) ISEB
7 2 (0.90%) MCP
7 2 (0.90%) MOS
8 1 (0.45%) MCITP
8 1 (0.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (7.21%) SLA
2 3 (1.35%) QA
3 2 (0.90%) HL7
4 1 (0.45%) Data Quality
4 1 (0.45%) Disclosure Scotland
System Software
1 63 (28.38%) Active Directory
2 24 (10.81%) VMware Infrastructure
3 14 (6.31%) vSphere
4 12 (5.41%) Virtual Desktop
5 6 (2.70%) Hyper-V
5 6 (2.70%) XenApp
6 2 (0.90%) Microsoft App-V
6 2 (0.90%) Terminal Services
6 2 (0.90%) Virtual Servers
6 2 (0.90%) VMware ESX
6 2 (0.90%) Xen
6 2 (0.90%) XenDesktop
7 1 (0.45%) BitLocker
7 1 (0.45%) Citrix Presentation Server
7 1 (0.45%) Microsoft Virtual Server
7 1 (0.45%) NFS
7 1 (0.45%) UAG
7 1 (0.45%) vCloud
7 1 (0.45%) Virtual Machines
7 1 (0.45%) VMware ESXi
Systems Management
1 15 (6.76%) SCCM
2 8 (3.60%) QRadar
3 7 (3.15%) Tivoli
4 4 (1.80%) Puppet
5 2 (0.90%) Ambari
5 2 (0.90%) Backup Exec
5 2 (0.90%) HP Data Protector
5 2 (0.90%) NetBackup
5 2 (0.90%) Norton AntiVirus
5 2 (0.90%) OpenView Configuration Management
5 2 (0.90%) Tivoli Storage Manager
5 2 (0.90%) ZABBIX
6 1 (0.45%) BladeLogic
6 1 (0.45%) Casper Suite
6 1 (0.45%) Cisco CUCM
6 1 (0.45%) Microsoft Data Protection Manager
6 1 (0.45%) SCOM
6 1 (0.45%) Symantec Endpoint Protection
6 1 (0.45%) Systems Management Server (SMS)
6 1 (0.45%) XenMobile
Vendors
1 62 (27.93%) Microsoft
2 38 (17.12%) VMware
3 25 (11.26%) Cisco
4 23 (10.36%) IBM
5 17 (7.66%) Splunk
6 13 (5.86%) Citrix
6 13 (5.86%) HP
7 12 (5.41%) Apple
7 12 (5.41%) Oracle
8 9 (4.05%) LANDesk
9 8 (3.60%) LogRhythm
10 7 (3.15%) Dell
11 5 (2.25%) Comptel
11 5 (2.25%) NetCracker
12 4 (1.80%) Google
12 4 (1.80%) NetApp
12 4 (1.80%) SAP
12 4 (1.80%) Sun
12 4 (1.80%) Symantec
13 3 (1.35%) Sophos
Smethwick, West Midlands (County)
Pimlico Banks Recruitment
Rate: From £13 to £17 per hour
Posted: 3 days ago
Caerphilly, Mid Glamorgan
CPS Group UK
Rate: £125 - £150 per day
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 4 days ago
West London
Experis Ltd
Rate: £400.00 - £440.00 per day
Posted: 6 days ago