The statistics below represent IT contracts advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Technical Support
Rank 530 485 414
Rank change year-on-year
-45 -71
Contract jobs requiring a Technical Support 112 148 217
As % of all contract IT jobs located in the UK 0.21% 0.26% 0.40%
As % of the Job Titles category 0.22% 0.28% 0.42%
Number of daily rates quoted 58 68 108
Median daily rate £225 £250 £230
Median daily rate % change year-on-year
-10.00% +8.69%
90% offered a daily rate of more than £114 £160 £140
10% offered a daily rate of more than £483 £480 £450
UK excluding London median daily rate £255 £256 £225
% change year-on-year
-0.48% +13.88%
Number of hourly rates quoted 18 23 47
Median hourly rate £17.50 £14.50 £19.00
Median hourly rate % change year-on-year
+20.68% -23.68%
90% offered a hourly rate of more than £11.20 £9.50 £10.40
10% offered a hourly rate of more than £22.20 £26.00 £32.50
UK excluding London median hourly rate £17.50 £14.00 £22.00
% change year-on-year
+25.00% -36.36%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50257 53100 51246
As % of all contract IT jobs located in the UK 94.73% 94.78% 94.74%
Number of daily rates quoted 32789 33386 31524
Median daily rate £425 £400 £396
Median daily rate % change year-on-year
+6.25% +1.01%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £563 £550
UK excluding London median daily rate £399 £370 £350
% change year-on-year
+7.83% +5.71%
Number of hourly rates quoted 1493 2035 2075
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £39.00
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 25 June 2016.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 25 June 2016.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -42 101 £225 -10.00% 95
London +11 44 £200 -20.00% 20
South East -2 19 £271 +27.64% 29
North West -14 10 £475 -5.94% 14
Berkshire -2 8 £337 +97.94% 8
South West -5 7 £168 -14.10% 9
Manchester -7 6 £150 -42.85% 4
East of England +7 5 £120 -53.39% 8
Scotland -10 5 £175 - 2
West Midlands -19 5 - - 1
Yorkshire -1 4 £125 -48.97% 8
West Yorkshire -6 4 £125 -48.97% 5
North East -49 4 £285 +18.75%
City of London +27 3 £106 -65.80% 4
Buckinghamshire +15 3 £288 - 6
Oxfordshire +9 3 £200 +33.33% 4
Nottinghamshire +5 3 - - 4
Nottingham +1 3 - - 3
East Midlands -3 3 - - 6
Edinburgh -7 3 - -
Leeds -12 3 - - 3
Wiltshire -12 3 £540 +151.16% 2
Tyne and Wear -54 3 £285 +18.75%
Newcastle upon Tyne -60 3 £285 +18.75%
Herefordshire - 3 - -
Wales +20 2 £425 -
Cambridgeshire +17 2 £120 -64.44%
Milton Keynes +13 2 £288 - 1
Hertfordshire +13 2 £90 - 2
Oxford +1 2 £200 - 4

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 June 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 194 (61.59%) Windows
2 101 (32.06%) Active Directory
3 100 (31.75%) Microsoft
4 89 (28.25%) Windows Server
5 74 (23.49%) Linux
6 57 (18.10%) SQL
7 55 (17.46%) ITIL
8 53 (16.83%) Oracle
9 51 (16.19%) MS Excel
10 49 (15.56%) MS Office
10 49 (15.56%) Windows 7
11 46 (14.60%) VMware
12 43 (13.65%) Finance
13 41 (13.02%) Windows Server 2012
14 39 (12.38%) Unix
15 38 (12.06%) Microsoft Certification
16 35 (11.11%) Cisco
17 33 (10.48%) Windows Server 2008
18 31 (9.84%) Security Cleared
19 29 (9.21%) Citrix
19 29 (9.21%) SQL Server
20 28 (8.89%) MCSE
20 28 (8.89%) VMware Infrastructure
21 27 (8.57%) PowerShell
21 27 (8.57%) Office 365
22 26 (8.25%) MS Exchange
23 24 (7.62%) Red Hat
23 24 (7.62%) SC Cleared
24 23 (7.30%) Red Hat Enterprise Linux
24 23 (7.30%) TCP/IP

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (8.25%) MS Exchange
2 19 (6.03%) SharePoint
3 14 (4.44%) Exchange Server 2010
4 9 (2.86%) IIS
5 8 (2.54%) Apache
6 7 (2.22%) Blackberry Enterprise Server
6 7 (2.22%) SAS
7 6 (1.90%) SharePoint Server
7 6 (1.90%) WordPress
8 5 (1.59%) ArcGIS
8 5 (1.59%) Exchange Server 2013
8 5 (1.59%) WebSphere
9 4 (1.27%) Tomcat
10 3 (0.95%) Apache Solr
10 3 (0.95%) Exchange Server 2003
10 3 (0.95%) Exchange Server 2007
10 3 (0.95%) Skype for Business
11 2 (0.63%) Drupal
11 2 (0.63%) SharePoint 2010
12 1 (0.32%) Jetty
Applications
1 51 (16.19%) MS Excel
2 49 (15.56%) MS Office
3 5 (1.59%) SPSS
4 4 (1.27%) MS PowerPoint
5 1 (0.32%) Acrobat
5 1 (0.32%) InfoPath
5 1 (0.32%) MS Visio
5 1 (0.32%) PaintShop Pro
Business Applications
1 4 (1.27%) BASE24
2 3 (0.95%) Dynamics CRM
2 3 (0.95%) Oracle EBS
3 2 (0.63%) assyst
3 2 (0.63%) Dynamics NAV
3 2 (0.63%) Hi Portfolio
4 1 (0.32%) Eagle PACE
4 1 (0.32%) LatentZero
4 1 (0.32%) Markit EDM
4 1 (0.32%) Oracle Applications
4 1 (0.32%) Oracle EBS R12
4 1 (0.32%) Oracle Procure-to-Pay
4 1 (0.32%) SAP IS-U
4 1 (0.32%) SAP R/3
4 1 (0.32%) Summit
4 1 (0.32%) thinkFolio
Cloud Services
1 27 (8.57%) Office 365
2 13 (4.13%) Microsoft Azure
3 4 (1.27%) Amazon AWS
4 3 (0.95%) Amazon EC2
4 3 (0.95%) IaaS
5 2 (0.63%) OneDrive
5 2 (0.63%) PaaS
5 2 (0.63%) Yammer
6 1 (0.32%) AdSense
6 1 (0.32%) Azure Active Directory
6 1 (0.32%) Veeva
Communications & Networking
1 23 (7.30%) TCP/IP
2 22 (6.98%) DNS
3 19 (6.03%) WAN
4 18 (5.71%) LAN
5 15 (4.76%) Internet
5 15 (4.76%) VPN
6 14 (4.44%) LDAP
6 14 (4.44%) Wireless
7 13 (4.13%) Intranet
8 12 (3.81%) DHCP
9 11 (3.49%) Diameter Protocol
9 11 (3.49%) GPRS
9 11 (3.49%) Skype
9 11 (3.49%) SS7
9 11 (3.49%) UMTS
9 11 (3.49%) WCDMA
10 10 (3.17%) Firewall
11 9 (2.86%) SAN
11 9 (2.86%) VoIP
12 8 (2.54%) NetScaler
Database & Business Intelligence
1 29 (9.21%) SQL Server
2 14 (4.44%) Oracle Database
3 7 (2.22%) Hadoop
4 6 (1.90%) Big Data
4 6 (1.90%) SAS Enterprise Guide
4 6 (1.90%) SQL Server 2008
5 5 (1.59%) GIS
5 5 (1.59%) Relational Database
6 4 (1.27%) DB2
7 2 (0.63%) BusinessObjects
7 2 (0.63%) Data Warehouse
7 2 (0.63%) PostgreSQL
7 2 (0.63%) RDBMS
7 2 (0.63%) SQL Server 2005
7 2 (0.63%) SQL Server 2012
7 2 (0.63%) SQL Server 2014
7 2 (0.63%) SQL Server Reporting Services
8 1 (0.32%) Datazen
8 1 (0.32%) Oracle BI Publisher
8 1 (0.32%) SQL Server 2016
Development Applications
1 4 (1.27%) Git (software)
1 4 (1.27%) Jenkins
2 3 (0.95%) Subversion
3 2 (0.63%) Visual Studio
4 1 (0.32%) JDeveloper
4 1 (0.32%) Oracle Forms
General
1 43 (13.65%) Finance
2 20 (6.35%) Telecoms
3 15 (4.76%) Banking
4 9 (2.86%) German Language
4 9 (2.86%) Law
5 7 (2.22%) Investment Banking
6 6 (1.90%) Billing
7 5 (1.59%) French Language
7 5 (1.59%) Legal
8 4 (1.27%) Back Office
8 4 (1.27%) Marketing
9 3 (0.95%) Italian Language
9 3 (0.95%) Retail
10 2 (0.63%) Advertising
10 2 (0.63%) Local Government
10 2 (0.63%) Manufacturing
10 2 (0.63%) Spanish Language
11 1 (0.32%) Financial Institution
11 1 (0.32%) Front Office
11 1 (0.32%) Military
Libraries, Frameworks & Software Standards
1 16 (5.08%) .NET
2 14 (4.44%) CSS
3 12 (3.81%) HTML
4 9 (2.86%) HTML5
4 9 (2.86%) SAML
5 7 (2.22%) XML
6 5 (1.59%) jQuery
6 5 (1.59%) Middleware
7 4 (1.27%) ASP.NET
7 4 (1.27%) J2EE
7 4 (1.27%) Regular Expression
8 3 (0.95%) .NET Framework
8 3 (0.95%) Classic ASP
9 2 (0.63%) ASP.NET MVC
9 2 (0.63%) DCOM
9 2 (0.63%) OAuth
9 2 (0.63%) OAuth2
9 2 (0.63%) OpenID
9 2 (0.63%) WCF
9 2 (0.63%) WPF
Miscellaneous
1 19 (6.03%) Computer Science
2 15 (4.76%) Data Centre
3 14 (4.44%) Analytical Skills
4 13 (4.13%) Blackberry
5 8 (2.54%) Clustering
6 7 (2.22%) Enterprise Software
7 6 (1.90%) Client/Server
7 6 (1.90%) Mathematics
8 5 (1.59%) Mainframe
8 5 (1.59%) Video Conferencing
9 4 (1.27%) EMV
9 4 (1.27%) Fat Client
9 4 (1.27%) IBM Mainframe
9 4 (1.27%) Management Information System
9 4 (1.27%) Smartphone
9 4 (1.27%) Tandem
9 4 (1.27%) Thin Client
10 3 (0.95%) CMDB
10 3 (0.95%) Mobile App
10 3 (0.95%) Replication
Operating Systems
1 194 (61.59%) Windows
2 89 (28.25%) Windows Server
3 74 (23.49%) Linux
4 49 (15.56%) Windows 7
5 41 (13.02%) Windows Server 2012
6 39 (12.38%) Unix
7 33 (10.48%) Windows Server 2008
8 23 (7.30%) Red Hat Enterprise Linux
8 23 (7.30%) Windows XP
9 16 (5.08%) Solaris
10 15 (4.76%) Windows 8
11 12 (3.81%) Windows Server 2003
12 11 (3.49%) Android
13 7 (2.22%) Apple iOS
13 7 (2.22%) Mac OS X
13 7 (2.22%) Windows 10
14 5 (1.59%) CentOS
15 4 (1.27%) AIX
15 4 (1.27%) Windows Vista
16 3 (0.95%) Ubuntu
Processes & Methodologies
1 55 (17.46%) ITIL
2 20 (6.35%) Service Management
3 16 (5.08%) Change Management
4 13 (4.13%) Incident Management
4 13 (4.13%) Migration
5 11 (3.49%) Information Security
5 11 (3.49%) Service Delivery
6 10 (3.17%) Mentoring
7 9 (2.86%) Problem Management
8 8 (2.54%) High Availability
9 7 (2.22%) Agile Software Development
9 7 (2.22%) Business Intelligence
9 7 (2.22%) Configuration Management
9 7 (2.22%) ITIL V3
10 6 (1.90%) Analytics
10 6 (1.90%) Disaster Recovery
10 6 (1.90%) Project Management
10 6 (1.90%) Virtual Environments
11 5 (1.59%) Business Continuity Management
11 5 (1.59%) Root Cause Analysis
Programming Languages
1 57 (18.10%) SQL
2 27 (8.57%) PowerShell
3 20 (6.35%) Java
4 18 (5.71%) Python
5 15 (4.76%) C#
6 13 (4.13%) JavaScript
7 7 (2.22%) Perl
8 6 (1.90%) Ruby
9 5 (1.59%) C
9 5 (1.59%) VBScript
10 4 (1.27%) COBOL
10 4 (1.27%) Shell Script
10 4 (1.27%) VB
11 3 (0.95%) C++
11 3 (0.95%) PHP
11 3 (0.95%) VB.NET
12 2 (0.63%) Bash Shell
12 2 (0.63%) T-SQL
12 2 (0.63%) VB6
12 2 (0.63%) VBA
Qualifications
1 38 (12.06%) Microsoft Certification
2 31 (9.84%) Security Cleared
3 28 (8.89%) MCSE
4 24 (7.62%) SC Cleared
5 20 (6.35%) Degree
6 15 (4.76%) Cisco Certification
7 14 (4.44%) CCNA
8 12 (3.81%) MCITP
9 9 (2.86%) ITIL Certification
9 9 (2.86%) MCSA
10 7 (2.22%) DV Cleared
11 5 (1.59%) A+ Certification
11 5 (1.59%) CISSP
11 5 (1.59%) MCDST
11 5 (1.59%) MCP
11 5 (1.59%) SAS Certification
12 3 (0.95%) EMCSA
12 3 (0.95%) MCSD
12 3 (0.95%) MCTS
12 3 (0.95%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (6.03%) SLA
2 12 (3.81%) QA
3 6 (1.90%) Disclosure Scotland
4 3 (0.95%) ISO/IEC 27001
5 2 (0.63%) Data Quality
6 1 (0.32%) ISO 9001
6 1 (0.32%) Sarbanes-Oxley
System Software
1 101 (32.06%) Active Directory
2 28 (8.89%) VMware Infrastructure
3 10 (3.17%) Hyper-V
3 10 (3.17%) vSphere
4 6 (1.90%) Virtual Servers
4 6 (1.90%) XenApp
5 5 (1.59%) VMware ESX
6 4 (1.27%) Microsoft App-V
6 4 (1.27%) Virtual Desktop
6 4 (1.27%) Virtual Machines
6 4 (1.27%) VMware ESXi
7 3 (0.95%) Terminal Services
7 3 (0.95%) XenDesktop
7 3 (0.95%) XenServer
8 2 (0.63%) Microsoft Virtual Server
9 1 (0.32%) Citrix Presentation Server
9 1 (0.32%) Oracle RAC
9 1 (0.32%) Samba
9 1 (0.32%) Shibboleth
9 1 (0.32%) VMware Server
Systems Management
1 22 (6.98%) SCCM
2 6 (1.90%) Microsoft Clustering
2 6 (1.90%) Puppet
3 5 (1.59%) SCOM
4 4 (1.27%) WSUS
4 4 (1.27%) ZABBIX
5 3 (0.95%) EMC NetWorker
5 3 (0.95%) NetBackup
5 3 (0.95%) Systems Management Server (SMS)
6 2 (0.63%) Netcool
6 2 (0.63%) OpenView Configuration Management
6 2 (0.63%) ThinApp
6 2 (0.63%) Tivoli
7 1 (0.32%) AirWatch
7 1 (0.32%) Ansible
7 1 (0.32%) Microsoft Data Protection Manager
7 1 (0.32%) NetVault Backup
7 1 (0.32%) Opscode Chef
7 1 (0.32%) Opsview
7 1 (0.32%) Tivoli Storage Manager
Vendors
1 100 (31.75%) Microsoft
2 53 (16.83%) Oracle
3 46 (14.60%) VMware
4 35 (11.11%) Cisco
5 29 (9.21%) Citrix
6 24 (7.62%) Red Hat
7 17 (5.40%) HP
8 14 (4.44%) IBM
9 11 (3.49%) Sybase
10 10 (3.17%) Apple
11 8 (2.54%) F5
12 7 (2.22%) Juniper
13 6 (1.90%) Google
13 6 (1.90%) LANDesk
14 5 (1.59%) Dell
14 5 (1.59%) EMC
14 5 (1.59%) Mapinfo
14 5 (1.59%) NetApp
14 5 (1.59%) ServiceNow
15 4 (1.27%) Remedy
Greenock
Hays Specialist Recruitment Ltd
Rate: £150.00 - £180.00 per day
Posted: 3 days ago
London
Explore Recruitment Solutions
Posted: 5 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Rate: £100 - £150 per day
Posted: 4 days ago
Bedford, Bedfordshire
Davanti Solutions
Rate: From £25 to £27 per hour
Posted: 4 days ago
Bromley, Kent
Elevate Direct
Rate: Up to £450 per day
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
AWD online
Rate: Competitive
Posted: 10 days ago
London
Randstad Strategic Accounts
Rate: £18 - £19 per hour
Posted: 5 days ago