The table below looks at the statistics for the Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Technical Support
Rank 460 417 403
Rank change year-on-year
-43 -14
Contract jobs requiring a Technical Support 166 205 191
As % of all contract IT jobs located in the UK 0.28% 0.37% 0.36%
As % of the Job Titles category 0.31% 0.40% 0.39%
Number of daily rates quoted 77 92 79
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£265 £225 £275
Average daily rate % change year-on-year
+17.77% -18.18%
90% offered a daily rate of more than £166 £123 £157
10% offered a daily rate of more than £460 £448 £455
UK excluding London average daily rate £290 £230 £250
% change year-on-year
+26.08% -8.00%
Number of hourly rates quoted 24 41 23
Average hourly rate £17.00 £17.07 £17.00
Average hourly rate % change year-on-year
-0.41% +0.41%
90% offered a hourly rate of more than £12.50 £11.00 £10.10
10% offered a hourly rate of more than £26.50 £32.50 £22.90
UK excluding London average hourly rate £16.75 £17.29 £16.25
% change year-on-year
-3.09% +6.36%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54347 51343 48877
As % of all contract IT jobs located in the UK 92.79% 92.32% 92.81%
Number of daily rates quoted 34673 31061 29030
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2003 1976 2120
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support within the UK.

Technical Support Daily Rate Trend in the UK

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 28 August 2015.

Technical Support Daily Rate Histogram in the UK

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support within the UK.

Technical Support Hourly Rate Trend in the UK

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support within the UK over the 3 months to 28 August 2015.

Technical Support Hourly Rate Histogram in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 161 £258 +14.44% 110
London +11 57 £250 +19.04% 29
South East -17 44 £325 +41.30% 35
Berkshire +9 21 £288 +30.68% 4
Yorkshire -15 20 £295 +140.81% 6
West Yorkshire -6 19 £295 +59.45% 3
Leeds -12 17 £300 +33.33% 2
North West -29 11 £195 -35.00% 9
City of London -4 9 £369 +46.03% 10
Surrey -7 9 £220 -4.34% 13
East Midlands -4 8 £250 -41.17% 1
East of England -8 8 £188 -16.34% 12
Hampshire -11 7 £351 -21.94% 3
Reading -8 6 £425 +93.18% 1
South West -9 6 £450 +60.71% 9
Manchester -15 6 - - 7
Hertfordshire +3 5 - - 2
Wiltshire - 5 £450 - 1
Slough +4 4 £130 -
West Midlands -9 4 - - 8
West Sussex - 4 £375 - 1
Southampton - 4 - -
Bromley - 4 £250 - 1
Milton Keynes -8 3 - - 2
Buckinghamshire -14 3 - - 5
Leicestershire - 3 £250 -
Bracknell - 3 - - 1
Swindon - 3 £450 -
Leicester - 3 £250 -
Cheshire -7 2 £195 -

Technical Support
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 146 (46.65%) Windows
2 82 (26.20%) Active Directory
3 75 (23.96%) Microsoft
4 73 (23.32%) ITIL
5 67 (21.41%) SQL
6 64 (20.45%) VMware
7 45 (14.38%) Oracle
7 45 (14.38%) UNIX
8 44 (14.06%) Finance
8 44 (14.06%) Windows 7
9 38 (12.14%) Linux
10 36 (11.50%) MS Exchange
11 34 (10.86%) MS Excel
12 33 (10.54%) MS Office
12 33 (10.54%) Windows Server 2008
12 33 (10.54%) Analytical Skills
13 31 (9.90%) VMware Infrastructure
14 30 (9.58%) Security Cleared
15 29 (9.27%) SQL Server
16 27 (8.63%) Firewall
17 26 (8.31%) .NET
17 26 (8.31%) SC Cleared
18 25 (7.99%) SLA
18 25 (7.99%) Citrix
19 24 (7.67%) DNS
20 23 (7.35%) Service Management
20 23 (7.35%) Windows Server 2003
20 23 (7.35%) Cisco
20 23 (7.35%) HP
20 23 (7.35%) IIS

Technical Support
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (11.50%) MS Exchange
2 23 (7.35%) IIS
3 19 (6.07%) SharePoint
4 15 (4.79%) Exchange Server 2010
5 12 (3.83%) Exchange Server 2007
5 12 (3.83%) WebSphere
6 10 (3.19%) Lync
7 9 (2.88%) Tomcat
7 9 (2.88%) WebSphere Application Server
8 8 (2.56%) IBM HTTP Server
9 7 (2.24%) Oracle Workflow
10 6 (1.92%) WebLogic
11 5 (1.60%) BizTalk Server
11 5 (1.60%) Adobe Experience Manager
12 4 (1.28%) SharePoint 2013
12 4 (1.28%) Exchange Server 2013
12 4 (1.28%) WordPress
12 4 (1.28%) Sitecore CMS
12 4 (1.28%) SharePoint 2010
12 4 (1.28%) Blackberry Enterprise Server
Applications
1 34 (10.86%) MS Excel
2 33 (10.54%) MS Office
3 8 (2.56%) MS PowerPoint
4 2 (0.64%) Spreadsheet
4 2 (0.64%) MS Project
5 1 (0.32%) MS Visio
5 1 (0.32%) InfoPath
Business Applications
1 7 (2.24%) Oracle EBS R12
2 6 (1.92%) Oracle EBS
3 4 (1.28%) Dynamics CRM
4 3 (0.96%) Oracle ERP
5 2 (0.64%) Oracle Applications
5 2 (0.64%) Dynamics AX
5 2 (0.64%) Oracle Procure-to-Pay
6 1 (0.32%) Oracle Receivables
6 1 (0.32%) Orchard Housing
6 1 (0.32%) Aareon QL
6 1 (0.32%) OPENHousing
6 1 (0.32%) Northgate Housing
6 1 (0.32%) ResourceLink
6 1 (0.32%) Remedy AR System
6 1 (0.32%) Oracle General Ledger
6 1 (0.32%) Maximo
6 1 (0.32%) Academy Housing
6 1 (0.32%) Oracle HRMS
6 1 (0.32%) Tridion
6 1 (0.32%) Agresso
Cloud Services
1 11 (3.51%) Office 365
2 5 (1.60%) Google Analytics
3 3 (0.96%) Microsoft Azure
4 2 (0.64%) SaaS
5 1 (0.32%) Taleo
5 1 (0.32%) Amazon AWS
5 1 (0.32%) OneDrive
Communications & Networking
1 27 (8.63%) Firewall
2 24 (7.67%) DNS
3 21 (6.71%) Internet
4 15 (4.79%) SAN
4 15 (4.79%) LDAP
5 14 (4.47%) LAN
5 14 (4.47%) WAN
5 14 (4.47%) DHCP
5 14 (4.47%) HTTP
6 12 (3.83%) TCP/IP
7 8 (2.56%) SMS
8 7 (2.24%) NAS
9 6 (1.92%) VPN
10 5 (1.60%) FTP
10 5 (1.60%) IP Telephony
10 5 (1.60%) Wi-Fi
11 4 (1.28%) Wireless
11 4 (1.28%) Network Security
11 4 (1.28%) VoIP
12 3 (0.96%) Ethernet
Database & Business Intelligence
1 29 (9.27%) SQL Server
2 8 (2.56%) DB2
2 8 (2.56%) SQL Server Reporting Services
3 6 (1.92%) Oracle BI EE
3 6 (1.92%) Oracle Database
4 5 (1.60%) SQL Server Integration Services
5 3 (0.96%) Oracle Database 11g
5 3 (0.96%) Oracle BI Publisher
5 3 (0.96%) Oracle Database 10g
5 3 (0.96%) SQLPlus
6 2 (0.64%) IDOL
6 2 (0.64%) BusinessObjects
6 2 (0.64%) Informix
6 2 (0.64%) Oracle Reports
6 2 (0.64%) Relational Database
6 2 (0.64%) SQL Server Analysis Services
6 2 (0.64%) SQL Server 2005
7 1 (0.32%) SQL Server 2008
7 1 (0.32%) Oracle Discoverer
7 1 (0.32%) RDBMS
Development Applications
1 6 (1.92%) Ant
1 6 (1.92%) JIRA
2 4 (1.28%) Trac
2 4 (1.28%) Bugzilla
3 3 (0.96%) JDeveloper
4 1 (0.32%) Introscope
4 1 (0.32%) Oracle Forms
4 1 (0.32%) Toad
4 1 (0.32%) SQL Server Management Studio (SSMS)
4 1 (0.32%) Oracle APEX
4 1 (0.32%) Team Foundation Server
General
1 44 (14.06%) Finance
2 18 (5.75%) Telecoms
3 11 (3.51%) Banking
4 10 (3.19%) Retail
5 8 (2.56%) Legal
6 6 (1.92%) Law
6 6 (1.92%) Marketing
7 4 (1.28%) Billing
7 4 (1.28%) Investment Banking
8 3 (0.96%) Financial Institution
8 3 (0.96%) Back Office
9 2 (0.64%) Manufacturing
9 2 (0.64%) Military
9 2 (0.64%) German Language
10 1 (0.32%) Polish Language
10 1 (0.32%) Automotive
10 1 (0.32%) Local Government
10 1 (0.32%) Mandarin Language
10 1 (0.32%) Dutch Language
10 1 (0.32%) French Language
Libraries, Frameworks & Software Standards
1 26 (8.31%) .NET
2 17 (5.43%) HTML
2 17 (5.43%) XML
3 11 (3.51%) CSS
4 10 (3.19%) Middleware
5 9 (2.88%) HTML5
6 8 (2.56%) Web Services
7 5 (1.60%) CSS3
7 5 (1.60%) jQuery
8 4 (1.28%) ASP.NET
9 3 (0.96%) XSLT
9 3 (0.96%) WSDL
9 3 (0.96%) SOAP
9 3 (0.96%) Oracle Fusion
9 3 (0.96%) 802.1X
10 2 (0.64%) FIX Protocol
10 2 (0.64%) JSF
10 2 (0.64%) .NET Framework
10 2 (0.64%) JSON
10 2 (0.64%) SAML
Miscellaneous
1 33 (10.54%) Analytical Skills
2 14 (4.47%) Data Centre
3 12 (3.83%) Blackberry
3 12 (3.83%) Management Information System
4 8 (2.56%) Computer Science
5 7 (2.24%) NHS
6 6 (1.92%) Client/Server
6 6 (1.92%) Social Media
7 5 (1.60%) Hedge funds
8 4 (1.28%) Enterprise Software
8 4 (1.28%) AS400
8 4 (1.28%) Clustering
9 2 (0.64%) Derivative
9 2 (0.64%) Statistics
9 2 (0.64%) Replication
9 2 (0.64%) PMI
9 2 (0.64%) Foreign Exchange (FX)
9 2 (0.64%) Thin Client
9 2 (0.64%) Smartcard
9 2 (0.64%) Mobile App
Operating Systems
1 146 (46.65%) Windows
2 45 (14.38%) UNIX
3 44 (14.06%) Windows 7
4 38 (12.14%) Linux
5 33 (10.54%) Windows Server 2008
6 23 (7.35%) Windows Server 2003
7 19 (6.07%) Windows Server 2012
8 16 (5.11%) Android
9 14 (4.47%) Windows XP
10 12 (3.83%) CentOS
11 11 (3.51%) Red Hat Enterprise Linux
12 10 (3.19%) Ubuntu
12 10 (3.19%) Windows 8
13 8 (2.56%) Apple iOS
13 8 (2.56%) AIX
14 6 (1.92%) Solaris
14 6 (1.92%) Windows Vista
15 5 (1.60%) HPUX
15 5 (1.60%) Windows 2000
16 4 (1.28%) Windows NT
Processes & Methodologies
1 73 (23.32%) ITIL
2 23 (7.35%) Service Management
3 20 (6.39%) Workflow
4 15 (4.79%) Migration
4 15 (4.79%) Service Delivery
5 14 (4.47%) Root Cause Analysis
6 11 (3.51%) Continuous Improvement
6 11 (3.51%) Incident Management
6 11 (3.51%) Project Management
7 9 (2.88%) E-Commerce
7 9 (2.88%) Configuration Management
8 8 (2.56%) CRM
9 7 (2.24%) Change Management
9 7 (2.24%) Stakeholder Management
9 7 (2.24%) Information Security
9 7 (2.24%) Capacity Planning
10 6 (1.92%) Stakeholder Engagement
10 6 (1.92%) Change Control
10 6 (1.92%) ERP
10 6 (1.92%) PRINCE2
Programming Languages
1 67 (21.41%) SQL
2 15 (4.79%) C#
2 15 (4.79%) Java
3 13 (4.15%) JavaScript
3 13 (4.15%) PowerShell
4 12 (3.83%) PL/SQL
4 12 (3.83%) Python
5 9 (2.88%) Shell Script
6 5 (1.60%) Jython
6 5 (1.60%) C
6 5 (1.60%) PHP
7 3 (0.96%) C++
7 3 (0.96%) XQuery
7 3 (0.96%) VBScript
8 2 (0.64%) VB
8 2 (0.64%) VBA
8 2 (0.64%) X++
8 2 (0.64%) T-SQL
9 1 (0.32%) Perl
9 1 (0.32%) VB.NET
Qualifications
1 30 (9.58%) Security Cleared
2 26 (8.31%) SC Cleared
3 16 (5.11%) Degree
4 14 (4.47%) Microsoft Certification
5 10 (3.19%) MCSE
6 5 (1.60%) MCDST
7 4 (1.28%) Cisco Certification
7 4 (1.28%) ITIL Certification
7 4 (1.28%) MCSA
8 3 (0.96%) MCP
8 3 (0.96%) CCNA
8 3 (0.96%) MOS
8 3 (0.96%) ITIL Foundation Certificate
9 2 (0.64%) DV Cleared
9 2 (0.64%) MCITP
9 2 (0.64%) PMI Certification
10 1 (0.32%) SCSA
10 1 (0.32%) PMP
10 1 (0.32%) CISSP
10 1 (0.32%) Sun Certification
Quality Assurance & Compliance
1 25 (7.99%) SLA
2 7 (2.24%) QA
3 2 (0.64%) Sarbanes-Oxley
4 1 (0.32%) PCI DSS
System Software
1 82 (26.20%) Active Directory
2 31 (9.90%) VMware Infrastructure
3 12 (3.83%) Hyper-V
4 7 (2.24%) XenApp
4 7 (2.24%) vSphere
4 7 (2.24%) VMware ESXi
5 4 (1.28%) XenDesktop
6 3 (0.96%) BitLocker
6 3 (0.96%) Terminal Services
6 3 (0.96%) ISA Server
7 2 (0.64%) VMware ESX
7 2 (0.64%) Microsoft Virtual Server
7 2 (0.64%) VMware Server
8 1 (0.32%) XenServer
8 1 (0.32%) Forefront TMG
8 1 (0.32%) DFS Replication
8 1 (0.32%) Terminal Server
Systems Management
1 19 (6.07%) SCCM
2 7 (2.24%) SCOM
3 5 (1.60%) NetBackup
4 4 (1.28%) Control-M
5 3 (0.96%) Backup Exec
5 3 (0.96%) ServiceCenter
6 2 (0.64%) Symantec Endpoint Protection
6 2 (0.64%) ITRS Geneos
6 2 (0.64%) AirWatch
6 2 (0.64%) Norton AntiVirus
6 2 (0.64%) Tivoli
7 1 (0.32%) Tivoli Storage Manager
7 1 (0.32%) Systems Management Server (SMS)
7 1 (0.32%) ARCserve
7 1 (0.32%) Unicenter
7 1 (0.32%) WSUS
7 1 (0.32%) CA Wily
7 1 (0.32%) Tivoli Endpoint Manager
Vendors
1 75 (23.96%) Microsoft
2 64 (20.45%) VMware
3 45 (14.38%) Oracle
4 25 (7.99%) Citrix
5 23 (7.35%) HP
5 23 (7.35%) Cisco
6 14 (4.47%) IBM
7 10 (3.19%) Splunk
8 9 (2.88%) Google
9 8 (2.56%) Apple
10 7 (2.24%) Symantec
10 7 (2.24%) Red Hat
10 7 (2.24%) Twitter
11 6 (1.92%) Facebook
12 5 (1.60%) AppSense
12 5 (1.60%) Adobe
12 5 (1.60%) Sybase
12 5 (1.60%) SAP
12 5 (1.60%) Dell
13 4 (1.28%) Remedy
London
Eaglecliff
Rate: From £25 to £33 per hour
Posted: 3 days ago
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 3 days ago
East London
Michael Bailey Associates
Rate: Market rate
Posted: 5 days ago
Warwickshire
Interquest - IQ Telecom
Rate: £150 - £200 per day
Posted: 9 days ago
Cheltenham
Computer Futures
Rate: £150 - £200 per day + competitive
Posted: 13 days ago