Customer Service Contracts in Warwick

Customer Service
Warwickshire > Warwick

The following table provides summary statistics for contract job vacancies advertised in Warwick with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 19 32 21
Rank change year-on-year +13 -11 -7
Contract jobs citing Customer Service 10 1 3
As % of all contract jobs advertised in Warwick 7.30% 0.58% 2.31%
As % of the Processes & Methodologies category 7.69% 0.61% 2.44%
Number of daily rates quoted 8 1 2
10th Percentile - - £261
25th Percentile £150 £165 £278
Median daily rate (50th Percentile) £481 £170 £313
Median % change year-on-year +183.09% -45.60% -10.71%
75th Percentile £678 £175 £353
90th Percentile £718 - £374
Warwickshire median daily rate £481 £190 £150
% change year-on-year +153.29% +26.67% -52.00%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £12.00
Warwickshire median hourly rate £14.70 £14.36 £16.50
% change year-on-year +2.37% -12.97% +43.48%

All Process and Methodology Skills
Warwick

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Warwick with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 130 164 123
As % of all contract IT jobs advertised in Warwick 94.89% 95.91% 94.62%
Number of daily rates quoted 84 87 97
10th Percentile £306 £363 £309
25th Percentile £450 £478 £400
Median daily rate (50th Percentile) £565 £525 £525
Median % change year-on-year +7.62% - +23.53%
75th Percentile £688 £669 £638
90th Percentile £775 £738 £755
Warwickshire median daily rate £580 £550 £525
% change year-on-year +5.45% +4.76% +23.53%
Number of hourly rates quoted 2 2 1
Median hourly rate £28.42 £18.50 £12.00
Median % change year-on-year +53.62% +54.17% -38.46%
Warwickshire median hourly rate £22.50 £14.50 £20.00
% change year-on-year +55.17% -27.50% +31.15%

Customer Service
Job Vacancy Trend in Warwick

Job postings citing Customer Service as a proportion of all IT jobs advertised in Warwick.

Job vacancy trend for Customer Service in Warwick

Customer Service
Contractor Daily Rate Trend in Warwick

3-month moving average daily rate quoted in jobs citing Customer Service in Warwick.

Daily rate trend for Customer Service in Warwick

Customer Service
Daily Rate Histogram in Warwick

Daily rate distribution for jobs citing Customer Service in Warwick over the 6 months to 27 April 2024.

Daily rate histogram for Customer Service in Warwick

Customer Service
Contractor Hourly Rate Trend in Warwick

3-month moving average hourly rates quoted in jobs citing Customer Service in Warwick.

Hourly rate trend for Customer Service in Warwick

Customer Service
Co-occurring Skills and Capabilities in Warwick by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (20.00%) CMS
1 2 (20.00%) Drupal
1 2 (20.00%) Umbraco
Applications
1 6 (60.00%) Microsoft Office
Cloud Services
1 4 (40.00%) Azure
1 4 (40.00%) Microsoft 365
2 3 (30.00%) Entra ID
Communications & Networking
1 2 (20.00%) Network Security
2 1 (10.00%) Firewall
General
1 9 (90.00%) Social Skills
2 5 (50.00%) Analytical Skills
3 1 (10.00%) Organisational Skills
Job Titles
1 3 (30.00%) 1st Line Service Desk Analyst
1 3 (30.00%) 1st Line Support
1 3 (30.00%) 1st Line Support Analyst
1 3 (30.00%) Analyst
1 3 (30.00%) Project Manager
1 3 (30.00%) Service Analyst
1 3 (30.00%) Service Desk Analyst
1 3 (30.00%) Service Desk Support
1 3 (30.00%) Service Desk Support Analyst
1 3 (30.00%) Support Analyst
2 2 (20.00%) Lead
2 2 (20.00%) Security Manager
2 2 (20.00%) Security Project Manager
3 1 (10.00%) Cybersecurity Manager
3 1 (10.00%) Lead Project Manager
3 1 (10.00%) Security Engineer
3 1 (10.00%) Service Transition Manager
3 1 (10.00%) SOC Engineer
3 1 (10.00%) Transition Manager
3 1 (10.00%) Transition Project Manager
Libraries, Frameworks & Software Standards
1 1 (10.00%) Software Packaging
Miscellaneous
1 2 (20.00%) Graphic Design
1 2 (20.00%) Social Media
2 1 (10.00%) Data Structures
2 1 (10.00%) Security Operations Centre
2 1 (10.00%) Virtual Team
Operating Systems
1 4 (40.00%) Windows
2 3 (30.00%) Windows 10
Processes & Methodologies
1 4 (40.00%) Agile
1 4 (40.00%) Mobile Device Management
1 4 (40.00%) Project Management
2 3 (30.00%) Collaborative Working
2 3 (30.00%) Cybersecurity
2 3 (30.00%) ITIL
2 3 (30.00%) Problem-Solving
3 2 (20.00%) Analytical Thinking
3 2 (20.00%) Analytics
3 2 (20.00%) Budgeting and Forecasting
3 2 (20.00%) Content Management
3 2 (20.00%) Copywriting
3 2 (20.00%) Deadline-Driven
3 2 (20.00%) ITSM
3 2 (20.00%) Programme Management
3 2 (20.00%) SEO
3 2 (20.00%) Service Management
3 2 (20.00%) Social Media Management
3 2 (20.00%) Storytelling
3 2 (20.00%) Workshop Facilitation
Programming Languages
1 1 (10.00%) PowerShell
Qualifications
1 1 (10.00%) ITIL Foundation Certificate
System Software
1 4 (40.00%) Active Directory
Systems Management
1 4 (40.00%) Microsoft Intune
Vendors
1 1 (10.00%) Microsoft