The table below looks at the statistics for Customer Insight skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Insight over the 3 months to 1 October 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
Customer Insight
Rank 119 120 118
Rank change year-on-year
+1 -2
Contract jobs citing Customer Insight 24 6 3
As % of all contract IT jobs located in the West Midlands 0.75% 0.23% 0.12%
As % of the Processes & Methodologies category 0.92% 0.30% 0.16%
Number of daily rates quoted 14 6 2
Median daily rate £413 £450 £369
Median daily rate % change year-on-year
-8.33% +22.03%
90% offered a daily rate of more than £356 £450 £354
10% offered a daily rate of more than £685 £450 £384
UK excluding London median daily rate £400 £429 £420
% change year-on-year
-6.65% +2.02%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £67.50 - £15.00
Customer Insight
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2604 2007 1929
As % of all contract IT jobs located in the West Midlands 81.73% 78.58% 74.65%
Number of daily rates quoted 1536 1166 1017
Median daily rate £400 £400 £375
Median daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £290 £275 £225
10% offered a daily rate of more than £550 £575 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 68 101 109
Median hourly rate £19.72 £31.44 £29.75
Median hourly rate % change year-on-year
-37.27% +5.68%
90% offered a hourly rate of more than £12.50 £12.35 £13.00
10% offered a hourly rate of more than £40.00 £40.00 £42.00
UK excluding London median hourly rate £32.50 £34.00 £26.00
% change year-on-year
-4.41% +30.76%

Customer Insight
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Customer Insight as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the West Midlands

Customer Insight
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Insight across the West Midlands region.

Customer Insight Daily Rate Trend in the West Midlands

Customer Insight
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Insight across the West Midlands region over the 3 months to 1 October 2016.

Customer Insight Daily Rate Histogram in the West Midlands

Customer Insight
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the West Midlands region over the 3 months to 1 October 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -6 11 £425 -5.55%
Shropshire - 8 £400 -
Birmingham - 2 £313 - 2
Customer Insight
England

Customer Insight
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 October 2016, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Customer Insight.

1 45 (90.00%) Agile Software Development
2 37 (74.00%) User Experience
3 32 (64.00%) Degree
4 31 (62.00%) Service Design
5 27 (54.00%) Analytical Skills
5 27 (54.00%) Ethnography
5 27 (54.00%) Usability Testing
6 25 (50.00%) Market Research
6 25 (50.00%) Psychology
6 25 (50.00%) Human Factors
6 25 (50.00%) Guerrilla Research
7 10 (20.00%) Finance
8 8 (16.00%) CSS
8 8 (16.00%) HTML
8 8 (16.00%) Product Management
9 6 (12.00%) Rapid Prototyping
9 6 (12.00%) Prototyping
10 5 (10.00%) Mobile App
11 3 (6.00%) Java
11 3 (6.00%) Service Delivery
12 2 (4.00%) Credit Risk
12 2 (4.00%) Open Source
12 2 (4.00%) Big Data
12 2 (4.00%) Agile Project Management
12 2 (4.00%) Analytics
12 2 (4.00%) Project Management
12 2 (4.00%) Scrum
12 2 (4.00%) Business Intelligence
12 2 (4.00%) SPSS
12 2 (4.00%) Continuous Improvement

Customer Insight
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.00%) Oracle Service Bus
1 1 (2.00%) Oracle SOA Suite
1 1 (2.00%) WebLogic
Applications
1 2 (4.00%) SPSS
Business Applications
1 2 (4.00%) FastStats
2 1 (2.00%) Oracle 11i
2 1 (2.00%) Oracle Applications
2 1 (2.00%) Oracle Assets
2 1 (2.00%) Oracle EBS
2 1 (2.00%) Oracle EBS R12
2 1 (2.00%) Oracle Financials
Database & Business Intelligence
1 2 (4.00%) Big Data
2 1 (2.00%) Data Mining
2 1 (2.00%) Oracle Database
2 1 (2.00%) Oracle Database 10g
2 1 (2.00%) Oracle Database 11g
2 1 (2.00%) Oracle Database 12c
General
1 10 (20.00%) Finance
2 2 (4.00%) Marketing
2 2 (4.00%) Retail
Job Titles
1 27 (54.00%) User Researcher
2 25 (50.00%) User Experience Researcher
3 9 (18.00%) Architect
4 8 (16.00%) Designer
4 8 (16.00%) Technical Architect
5 4 (8.00%) UX Designer
6 3 (6.00%) Analyst
6 3 (6.00%) Digital Architect
6 3 (6.00%) Digital Designer
6 3 (6.00%) Digital Technical Architect
7 2 (4.00%) Customer Analyst
7 2 (4.00%) Customer Insight Analyst
7 2 (4.00%) Digital User Researcher
7 2 (4.00%) Insight Analyst
7 2 (4.00%) Java Architect
7 2 (4.00%) Java Technical Architect
7 2 (4.00%) Lead Architect
7 2 (4.00%) Service Manager
7 2 (4.00%) SPSS Analyst
7 2 (4.00%) Technical Leader
Libraries, Frameworks & Software Standards
1 8 (16.00%) CSS
1 8 (16.00%) HTML
2 1 (2.00%) JMS
2 1 (2.00%) Middleware
2 1 (2.00%) Oracle Fusion
2 1 (2.00%) SOAP
2 1 (2.00%) Web Services
2 1 (2.00%) XML
2 1 (2.00%) XML Messaging
Miscellaneous
1 37 (74.00%) User Experience
2 27 (54.00%) Analytical Skills
3 25 (50.00%) Psychology
4 5 (10.00%) Mobile App
5 2 (4.00%) Credit Risk
6 1 (2.00%) iPad
Processes & Methodologies
1 45 (90.00%) Agile Software Development
2 31 (62.00%) Service Design
3 27 (54.00%) Ethnography
3 27 (54.00%) Usability Testing
4 25 (50.00%) Guerrilla Research
4 25 (50.00%) Human Factors
4 25 (50.00%) Market Research
5 8 (16.00%) Product Management
6 6 (12.00%) Prototyping
6 6 (12.00%) Rapid Prototyping
7 3 (6.00%) Service Delivery
8 2 (4.00%) Agile Project Management
8 2 (4.00%) Analytics
8 2 (4.00%) Business Intelligence
8 2 (4.00%) Continuous Improvement
8 2 (4.00%) Multivariate Testing
8 2 (4.00%) Open Source
8 2 (4.00%) Project Management
8 2 (4.00%) Scrum
8 2 (4.00%) Web Analytics
Programming Languages
1 3 (6.00%) Java
Qualifications
1 32 (64.00%) Degree
Quality Assurance & Compliance
1 1 (2.00%) Data Quality
Vendors
1 1 (2.00%) Oracle