The first table below looks at the demand for Customer Insight skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Insight over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Customer Insight
Rank - 182 174
Permanent jobs citing Customer Insight 0 3 2
As % of all permanent IT jobs located in the West Midlands - 0.066% 0.048%
As % of the Processes & Methodologies category - 0.095% 0.069%
Number of salaries quoted 0 3 2
Average salary - £42,500 £23,750
Average salary % change year-on-year
- +78.94%
UK excluding London average salary £45,000 £44,000 £37,000
% change year-on-year
+2.27% +18.91%
All Processes & Methodologies
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
3770 3162 2881
As % of all permanent IT jobs located in the West Midlands 74.98% 69.37% 69.06%
Number of salaries quoted 3158 2737 2424
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £26,500 £27,500
10% offered a salary of more than £60,000 £62,500 £62,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Insight
England

Customer Insight
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Insight across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

West Midlands Customer Insight Jobs Demand Trend

Customer Insight
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Insight across the West Midlands region.

West Midlands Customer Insight Salary Trend

Customer Insight
Top 18 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the West Midlands region citing Customer Insight also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Insight.

1 4 (80.00%) SAS
1 4 (80.00%) Mapinfo
1 4 (80.00%) Finance
1 4 (80.00%) Retail
1 4 (80.00%) Economics
1 4 (80.00%) Operations Research
1 4 (80.00%) Marketing
1 4 (80.00%) Degree
1 4 (80.00%) Mathematics
2 3 (60.00%) GIS
3 1 (20.00%) Microsoft
3 1 (20.00%) MS Office
3 1 (20.00%) ITIL
3 1 (20.00%) Service Delivery
3 1 (20.00%) Change Management
3 1 (20.00%) Management Information System
3 1 (20.00%) Knowledge Management
3 1 (20.00%) Problem Management

Customer Insight
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the West Midlands region citing Customer Insight also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Insight. Up to 20 skills are shown per category.

Application Platforms
1 4 (80.00%) SAS
Applications
1 1 (20.00%) MS Office
Database & Business Intelligence
1 3 (60.00%) GIS
General
1 4 (80.00%) Finance
1 4 (80.00%) Retail
1 4 (80.00%) Marketing
Job Titles
1 4 (80.00%) Analyst
2 3 (60.00%) Business Analyst
3 1 (20.00%) Consultant
3 1 (20.00%) Support Consultant
3 1 (20.00%) Graduate
Miscellaneous
1 4 (80.00%) Economics
1 4 (80.00%) Mathematics
2 1 (20.00%) Management Information System
Processes & Methodologies
1 4 (80.00%) Operations Research
2 1 (20.00%) ITIL
2 1 (20.00%) Service Delivery
2 1 (20.00%) Change Management
2 1 (20.00%) Knowledge Management
2 1 (20.00%) Problem Management
Qualifications
1 4 (80.00%) Degree
Vendors
1 4 (80.00%) Mapinfo
2 1 (20.00%) Microsoft