The table below looks at the statistics for Customer Insight skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Insight over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Customer Insight
Rank 214 211 210
Rank change year-on-year
-3 -1
Permanent jobs citing Customer Insight 3 2 2
As % of all permanent IT jobs located in the West Midlands 0.054% 0.037% 0.037%
As % of the Processes & Methodologies category 0.063% 0.046% 0.046%
Number of salaries quoted 1 2 2
Average salary £40,000 £56,250 £34,250
Average salary % change year-on-year
-28.88% +64.23%
UK excluding London average salary £45,000 £40,000 £42,500
% change year-on-year
+12.50% -5.88%
Customer Insight
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4733 4342 4305
As % of all permanent IT jobs located in the West Midlands 84.47% 80.45% 79.11%
Number of salaries quoted 3874 3606 3659
Average salary £42,500 £42,350 £41,000
Average salary % change year-on-year
+0.35% +3.29%
90% offered a salary of more than £27,500 £28,500 £26,500
10% offered a salary of more than £63,299 £60,000 £67,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Customer Insight
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Insight across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the West Midlands

Customer Insight
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Insight across the West Midlands region.

Customer Insight Salary Trend in the West Midlands

Customer Insight
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Insight within the West Midlands region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +3 3 £40,000 -46.66%
Customer Insight
England

Customer Insight
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 September 2015, IT jobs across the West Midlands region citing Customer Insight also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Insight.

1 10 (76.92%) Workflow
2 8 (61.54%) Oracle
2 8 (61.54%) SQL Server
2 8 (61.54%) SQL
3 7 (53.85%) Finance
3 7 (53.85%) Data Analysis
4 6 (46.15%) Billing
4 6 (46.15%) PostgreSQL
4 6 (46.15%) IVR
4 6 (46.15%) T-SQL
4 6 (46.15%) PL/SQL
4 6 (46.15%) Business Intelligence
4 6 (46.15%) Data Warehouse
4 6 (46.15%) SQL Server Integration Services
4 6 (46.15%) Marketing
4 6 (46.15%) QlikView
4 6 (46.15%) SQL Server Analysis Services
4 6 (46.15%) Tableau
4 6 (46.15%) SQL Server Reporting Services
5 4 (30.77%) Continuous Improvement
5 4 (30.77%) Stakeholder Engagement
5 4 (30.77%) Business Analysis
5 4 (30.77%) Salesforce.com
5 4 (30.77%) CRM
5 4 (30.77%) Project Management
5 4 (30.77%) Agile Software Development
6 3 (23.08%) Degree
7 2 (15.38%) WFM
7 2 (15.38%) Workforce Management Optimization
7 2 (15.38%) Time Management

Customer Insight
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 September 2015, IT jobs across the West Midlands region citing Customer Insight also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Insight. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.69%) SAS
Communications & Networking
1 2 (15.38%) CTI
Database & Business Intelligence
1 8 (61.54%) SQL Server
2 6 (46.15%) Data Warehouse
2 6 (46.15%) PostgreSQL
2 6 (46.15%) SQL Server Reporting Services
2 6 (46.15%) SQL Server Integration Services
2 6 (46.15%) QlikView
2 6 (46.15%) SQL Server Analysis Services
3 2 (15.38%) Oracle Database
4 1 (7.69%) Data Mining
4 1 (7.69%) Big Data
General
1 7 (53.85%) Finance
2 6 (46.15%) Billing
2 6 (46.15%) Marketing
3 1 (7.69%) Financial Institution
Job Titles
1 4 (30.77%) Team Leader
1 4 (30.77%) Technical Manager
1 4 (30.77%) Product Manager
1 4 (30.77%) Technical Product Manager
2 2 (15.38%) Business Data Analyst
2 2 (15.38%) Professional Services Engineer
2 2 (15.38%) Business Analyst
2 2 (15.38%) Analyst
2 2 (15.38%) Business Intelligence Analyst
2 2 (15.38%) Data Analyst
3 1 (7.69%) Consultant
Libraries, Frameworks & Software Standards
1 2 (15.38%) VXML
Miscellaneous
1 6 (46.15%) IVR
2 1 (7.69%) Economics
2 1 (7.69%) Statistics
2 1 (7.69%) Mathematics
2 1 (7.69%) Credit Risk
2 1 (7.69%) Analytical Skills
Operating Systems
1 2 (15.38%) Windows
Processes & Methodologies
1 10 (76.92%) Workflow
2 7 (53.85%) Data Analysis
3 6 (46.15%) Business Intelligence
4 4 (30.77%) Project Management
4 4 (30.77%) CRM
4 4 (30.77%) Agile Software Development
4 4 (30.77%) Business Analysis
4 4 (30.77%) Stakeholder Engagement
4 4 (30.77%) Continuous Improvement
5 2 (15.38%) Time Management
5 2 (15.38%) WFM
5 2 (15.38%) Workforce Management Optimization
5 2 (15.38%) Speech Recognition
6 1 (7.69%) Risk Management
6 1 (7.69%) Stakeholder Management
6 1 (7.69%) Predictive Analytics
6 1 (7.69%) Quantitative Analysis
6 1 (7.69%) User Acceptance Testing
6 1 (7.69%) Predictive Modelling
6 1 (7.69%) Statistical Analysis
Programming Languages
1 8 (61.54%) SQL
2 6 (46.15%) T-SQL
2 6 (46.15%) PL/SQL
3 1 (7.69%) Python
3 1 (7.69%) R
Qualifications
1 3 (23.08%) Degree
Vendors
1 8 (61.54%) Oracle
2 6 (46.15%) Tableau
3 4 (30.77%) Salesforce.com
4 2 (15.38%) Cisco
4 2 (15.38%) Microsoft
4 2 (15.38%) Avaya
4 2 (15.38%) Genesys