The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 91 105 98
Rank change year-on-year
+14 -7
Contract jobs requiring a Help Desk Analyst 22 4 6
As % of all contract IT jobs located in the West Midlands 0.95% 0.19% 0.30%
As % of the Job Titles category 1.04% 0.21% 0.32%
Number of daily rates quoted 9 2 0
Average daily rate
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£123 £185 -
Average daily rate % change year-on-year
-33.78% -
UK excluding London average daily rate £123 £119 £100
% change year-on-year
+3.15% +18.75%
Number of hourly rates quoted 12 1 2
Average hourly rate £12.50 £11.00 £14.50
Average hourly rate % change year-on-year
+13.63% -24.13%
90% offered a hourly rate of more than £10.20 £11.00 £12.90
10% offered a hourly rate of more than £13.06 £11.00 £16.10
UK excluding London average hourly rate £13.06 £13.50 £13.00
% change year-on-year
-3.29% +3.84%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2120 1949 1902
As % of all contract IT jobs located in the West Midlands 91.14% 91.12% 93.97%
Number of daily rates quoted 1228 1023 874
Average daily rate £350 £335 £338
Average daily rate % change year-on-year
+4.47% -0.74%
90% offered a daily rate of more than £188 £225 £225
10% offered a daily rate of more than £475 £475 £481
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 180 149 192
Average hourly rate £15.50 £18.00 £22.50
Average hourly rate % change year-on-year
-13.88% -20.00%
90% offered a hourly rate of more than £10.50 £10.28 £11.10
10% offered a hourly rate of more than £31.44 £34.00 £36.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Daily Rate Trend in the West Midlands

Help Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Hourly Rate Trend in the West Midlands

Help Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham - 11 £123 -
Coventry - - - -
Dudley - - - -
Solihull - - - -
Wolverhampton - - - -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 December 2014, IT contractor jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 22 (75.86%) Windows
2 19 (65.52%) Windows XP
3 17 (58.62%) MS Office
4 15 (51.72%) Active Directory
5 14 (48.28%) Windows 7
6 9 (31.03%) ITIL
7 8 (27.59%) Law
7 8 (27.59%) Legal
7 8 (27.59%) Blackberry
8 7 (24.14%) MS Excel
9 6 (20.69%) Citrix
10 5 (17.24%) SLA
11 4 (13.79%) ITSM
11 4 (13.79%) Local Government
11 4 (13.79%) SCCM
11 4 (13.79%) Microsoft
11 4 (13.79%) Microsoft Certification
11 4 (13.79%) MCP
11 4 (13.79%) MCSE
11 4 (13.79%) Service Management
12 3 (10.34%) Windows Server 2003
12 3 (10.34%) SharePoint
12 3 (10.34%) ITIL Certification
12 3 (10.34%) LAN
12 3 (10.34%) WAN
12 3 (10.34%) PDA
12 3 (10.34%) Windows 2000 Server
13 2 (6.90%) SC Cleared
13 2 (6.90%) Security Cleared
13 2 (6.90%) Remedy

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 December 2014, IT contractor jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.34%) SharePoint
2 1 (3.45%) Blackberry Enterprise Server
2 1 (3.45%) MS Exchange
Applications
1 17 (58.62%) MS Office
2 7 (24.14%) MS Excel
Communications & Networking
1 3 (10.34%) LAN
1 3 (10.34%) WAN
2 1 (3.45%) TCP/IP
General
1 8 (27.59%) Law
1 8 (27.59%) Legal
2 4 (13.79%) Local Government
3 1 (3.45%) French Language
Miscellaneous
1 8 (27.59%) Blackberry
2 3 (10.34%) PDA
3 1 (3.45%) iPhone
3 1 (3.45%) iPad
3 1 (3.45%) Statistics
Operating Systems
1 22 (75.86%) Windows
2 19 (65.52%) Windows XP
3 14 (48.28%) Windows 7
4 3 (10.34%) Windows Server 2003
4 3 (10.34%) Windows 2000 Server
Processes & Methodologies
1 9 (31.03%) ITIL
2 4 (13.79%) ITSM
2 4 (13.79%) Service Management
3 1 (3.45%) Service Delivery
3 1 (3.45%) Network Monitoring
3 1 (3.45%) Incident Management
Programming Languages
1 1 (3.45%) VBA
Qualifications
1 4 (13.79%) Microsoft Certification
1 4 (13.79%) MCP
1 4 (13.79%) MCSE
2 3 (10.34%) ITIL Certification
3 2 (6.90%) SC Cleared
3 2 (6.90%) Security Cleared
Quality Assurance & Compliance
1 5 (17.24%) SLA
System Software
1 15 (51.72%) Active Directory
Systems Management
1 4 (13.79%) SCCM
2 1 (3.45%) Backup Exec
Vendors
1 6 (20.69%) Citrix
2 4 (13.79%) Microsoft
3 2 (6.90%) Remedy
4 1 (3.45%) Sophos
4 1 (3.45%) Nokia
4 1 (3.45%) ServiceNow