The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 427 402 407
Rank change year-on-year
-25 +5
Contract jobs requiring a Help Desk Analyst 153 150 127
As % of all contract IT jobs located in England 0.31% 0.32% 0.29%
As % of the Job Titles category 0.34% 0.35% 0.31%
Number of daily rates quoted 71 37 25
Average daily rate
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£135 £125 £115
Average daily rate % change year-on-year
+8.00% +8.69%
90% offered a daily rate of more than £103 £100 £90
10% offered a daily rate of more than £187 £185 £181
UK excluding London average daily rate £123 £110 £100
% change year-on-year
+11.36% +10.00%
Number of hourly rates quoted 58 82 70
Average hourly rate £13.06 £14.00 £13.50
Average hourly rate % change year-on-year
-6.75% +3.70%
90% offered a hourly rate of more than £9.50 £10.03 £10.45
10% offered a hourly rate of more than £20.50 £20.00 £17.10
UK excluding London average hourly rate £13.06 £13.43 £13.00
% change year-on-year
-2.75% +3.26%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45626 43383 41175
As % of all contract IT jobs located in England 92.03% 92.64% 93.01%
Number of daily rates quoted 29592 26643 23710
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £230 £229 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1873 1913 2427
Average hourly rate £16.16 £17.50 £19.00
Average hourly rate % change year-on-year
-7.65% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Daily Rate Trend in England

Help Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 24 December 2014.

Help Desk Analyst Daily Rate Histogram in England

Help Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Hourly Rate Trend in England

Help Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 24 December 2014.

Help Desk Analyst Hourly Rate Histogram in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 48 £163 +3.17% 5
South East -60 25 £130 - 2
West Midlands +13 22 £123 -33.78%
East of England -3 22 £150 +50.00% 5
South West -20 16 £115 +15.00%
North West -6 10 £115 -23.33% 1
Yorkshire -9 6 £70 -51.89% 1
East Midlands +3 3 - -
North East - 1 - -
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 245 (78.53%) Windows
2 173 (55.45%) MS Office
3 149 (47.76%) Active Directory
4 138 (44.23%) Windows 7
5 113 (36.22%) Microsoft
6 106 (33.97%) MS Excel
7 90 (28.85%) Citrix
8 81 (25.96%) Windows XP
9 65 (20.83%) ITIL
10 61 (19.55%) Blackberry
10 61 (19.55%) Law
11 48 (15.38%) Finance
12 37 (11.86%) Incident Management
13 33 (10.58%) SLA
14 32 (10.26%) Security Cleared
15 29 (9.29%) Document Management
16 28 (8.97%) Legal
17 27 (8.65%) SC Cleared
18 26 (8.33%) Microsoft Certification
19 24 (7.69%) Windows Server 2003
20 22 (7.05%) Windows Server 2008
21 21 (6.73%) Service Management
22 20 (6.41%) MCP
23 19 (6.09%) MS Exchange
24 18 (5.77%) LAN
25 17 (5.45%) SharePoint
25 17 (5.45%) DHCP
25 17 (5.45%) Internet
26 16 (5.13%) WorkSite
27 15 (4.81%) Windows Vista

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (6.09%) MS Exchange
2 17 (5.45%) SharePoint
3 16 (5.13%) WorkSite
4 6 (1.92%) IBM Notes
5 4 (1.28%) Blackberry Enterprise Server
5 4 (1.28%) Exchange Server 2010
6 3 (0.96%) Exchange Server 2003
7 1 (0.32%) IIS
7 1 (0.32%) Exchange Server 2013
7 1 (0.32%) Lync
Applications
1 173 (55.45%) MS Office
2 106 (33.97%) MS Excel
3 5 (1.60%) MS PowerPoint
4 2 (0.64%) Acrobat
5 1 (0.32%) InDesign
5 1 (0.32%) Adobe Creative Suite
5 1 (0.32%) Photoshop
Business Applications
1 2 (0.64%) Remedy ITSM
2 1 (0.32%) Oracle EBS R12
2 1 (0.32%) Oracle iProcurement
2 1 (0.32%) SAP FI
2 1 (0.32%) SAP Oil and Gas
Cloud Services
1 5 (1.60%) SaaS
2 3 (0.96%) Google Apps
3 2 (0.64%) Office 365
Communications & Networking
1 18 (5.77%) LAN
2 17 (5.45%) DHCP
2 17 (5.45%) Internet
3 14 (4.49%) WAN
4 13 (4.17%) TCP/IP
5 12 (3.85%) DNS
5 12 (3.85%) Wireless
6 10 (3.21%) FTP
7 7 (2.24%) VPN
8 3 (0.96%) VoIP
9 2 (0.64%) Intranet
9 2 (0.64%) Cisco IPT
9 2 (0.64%) Network Security
9 2 (0.64%) 3G
9 2 (0.64%) Firewall
Database & Business Intelligence
1 3 (0.96%) Oracle Database
2 1 (0.32%) SQL Server
2 1 (0.32%) Oracle Reports
General
1 61 (19.55%) Law
2 48 (15.38%) Finance
3 28 (8.97%) Legal
4 9 (2.88%) Telecoms
5 6 (1.92%) Manufacturing
6 4 (1.28%) Military
6 4 (1.28%) Retail
6 4 (1.28%) Local Government
6 4 (1.28%) French Language
7 3 (0.96%) German Language
7 3 (0.96%) Spanish Language
7 3 (0.96%) Banking
8 2 (0.64%) Marketing
8 2 (0.64%) Mandarin Language
8 2 (0.64%) Cantonese Language
9 1 (0.32%) Investment Banking
9 1 (0.32%) General Ledger
9 1 (0.32%) Advertising
9 1 (0.32%) Financial Institution
9 1 (0.32%) Back Office
Miscellaneous
1 61 (19.55%) Blackberry
2 11 (3.53%) Thin Client
2 11 (3.53%) Fat Client
3 10 (3.21%) iPhone
3 10 (3.21%) Smartphone
3 10 (3.21%) Smartcard
4 8 (2.56%) PDA
5 6 (1.92%) iPad
5 6 (1.92%) Analytical Skills
6 3 (0.96%) Video Conferencing
7 2 (0.64%) Data Protection Act
7 2 (0.64%) Client/Server
7 2 (0.64%) NHS
7 2 (0.64%) GIS
7 2 (0.64%) Computer Science
7 2 (0.64%) Mobile App
8 1 (0.32%) Management Information System
8 1 (0.32%) E-Learning
8 1 (0.32%) Mathematics
8 1 (0.32%) Statistics
Operating Systems
1 245 (78.53%) Windows
2 138 (44.23%) Windows 7
3 81 (25.96%) Windows XP
4 24 (7.69%) Windows Server 2003
5 22 (7.05%) Windows Server 2008
6 15 (4.81%) Windows Vista
7 9 (2.88%) Windows 8
8 6 (1.92%) Windows 2000 Server
9 5 (1.60%) Mac OS
9 5 (1.60%) Apple iOS
9 5 (1.60%) Windows 2000
10 4 (1.28%) Android
11 3 (0.96%) AIX
12 1 (0.32%) Linux
12 1 (0.32%) Windows Mobile
12 1 (0.32%) Windows Server 2012
Processes & Methodologies
1 65 (20.83%) ITIL
2 37 (11.86%) Incident Management
3 29 (9.29%) Document Management
4 21 (6.73%) Service Management
5 10 (3.21%) Problem Management
6 9 (2.88%) Network Monitoring
7 8 (2.56%) Service Delivery
8 7 (2.24%) ITSM
9 6 (1.92%) Asset Management
10 5 (1.60%) ERP
11 3 (0.96%) CRM
12 2 (0.64%) Configuration Management
12 2 (0.64%) Migration
12 2 (0.64%) Data Protection
12 2 (0.64%) Root Cause Analysis
12 2 (0.64%) Software Distribution
13 1 (0.32%) Service Desk Management
13 1 (0.32%) Software Deployment
13 1 (0.32%) Mentoring
13 1 (0.32%) ITIL V3
Programming Languages
1 2 (0.64%) Java
1 2 (0.64%) PowerShell
2 1 (0.32%) C
2 1 (0.32%) SQL
2 1 (0.32%) VBA
Qualifications
1 32 (10.26%) Security Cleared
2 27 (8.65%) SC Cleared
3 26 (8.33%) Microsoft Certification
4 20 (6.41%) MCP
5 11 (3.53%) DV Cleared
6 10 (3.21%) MCSE
6 10 (3.21%) A+ Certification
6 10 (3.21%) MCDST
6 10 (3.21%) MCITP
7 9 (2.88%) Degree
8 8 (2.56%) MOS
9 7 (2.24%) CTC Cleared
10 6 (1.92%) ITIL Certification
11 2 (0.64%) CCNA
11 2 (0.64%) Cisco Certification
11 2 (0.64%) ITIL Foundation Certificate
12 1 (0.32%) BC Cleared
Quality Assurance & Compliance
1 33 (10.58%) SLA
2 3 (0.96%) ISO/IEC 20000
System Software
1 149 (47.76%) Active Directory
2 5 (1.60%) VMware Infrastructure
3 2 (0.64%) Firmware
4 1 (0.32%) vSphere
4 1 (0.32%) VMware ESXi
Systems Management
1 6 (1.92%) SCCM
2 3 (0.96%) SCSM
2 3 (0.96%) Tivoli
3 2 (0.64%) Norton AntiVirus
4 1 (0.32%) Backup Exec
4 1 (0.32%) WSUS
Vendors
1 113 (36.22%) Microsoft
2 90 (28.85%) Citrix
3 12 (3.85%) Reuters
3 12 (3.85%) Bloomberg
4 11 (3.53%) VMware
5 10 (3.21%) Remedy
5 10 (3.21%) CQG
5 10 (3.21%) Cisco
6 7 (2.24%) Altiris
6 7 (2.24%) Lotus
6 7 (2.24%) Apple
7 6 (1.92%) Adobe
8 5 (1.60%) Oracle
9 4 (1.28%) Symantec
10 3 (0.96%) Interwoven
10 3 (0.96%) Intel
10 3 (0.96%) Google
10 3 (0.96%) Open Text
11 2 (0.64%) McAfee
11 2 (0.64%) Sophos
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 6 days ago