The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 413 419 370
Rank change year-on-year
+6 -49
Contract jobs requiring a Help Desk Analyst 166 133 199
As % of all contract IT jobs located in England 0.33% 0.27% 0.37%
As % of the Job Titles category 0.36% 0.30% 0.40%
Number of daily rates quoted 58 35 37
Average daily rate
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£135 £120 £130
Average daily rate % change year-on-year
+12.50% -7.69%
90% offered a daily rate of more than £95 £89 £93
10% offered a daily rate of more than £190 £188 £200
UK excluding London average daily rate £110 £105 £106
% change year-on-year
+4.76% -1.17%
Number of hourly rates quoted 61 69 88
Average hourly rate £13.08 £15.00 £13.00
Average hourly rate % change year-on-year
-12.83% +15.38%
90% offered a hourly rate of more than £9.94 £11.00 £10.00
10% offered a hourly rate of more than £17.00 £20.00 £18.65
UK excluding London average hourly rate £12.75 £13.35 £12.50
% change year-on-year
-4.49% +6.80%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46312 45019 50103
As % of all contract IT jobs located in England 92.50% 92.74% 92.84%
Number of daily rates quoted 28584 27333 28780
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1836 1956 2521
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Daily Rate Trend in England

Help Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 20 August 2014.

Help Desk Analyst Daily Rate Histogram in England

Help Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Hourly Rate Trend in England

Help Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 20 August 2014.

Help Desk Analyst Hourly Rate Histogram in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +33 57 £115 +2.22% 7
London +4 47 £165 +22.22% 16
East of England -10 21 £150 +66.66% 5
East Midlands +19 13 £113 +28.57% 1
North West -15 10 £108 +8.04% 2
Yorkshire +1 6 £110 -16.34% 1
West Midlands -9 6 - - 2
South West -33 5 £95 - 2
North East -24 1 - -
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 20 August 2014, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 264 (80.24%) Windows
2 177 (53.80%) MS Office
3 169 (51.37%) Active Directory
4 133 (40.43%) Windows 7
5 130 (39.51%) Microsoft
6 112 (34.04%) MS Excel
7 103 (31.31%) Windows XP
8 88 (26.75%) ITIL
9 71 (21.58%) Citrix
10 53 (16.11%) Law
11 50 (15.20%) Blackberry
12 40 (12.16%) Incident Management
13 36 (10.94%) Finance
14 29 (8.81%) SLA
15 24 (7.29%) Microsoft Certification
15 24 (7.29%) Windows Server 2008
16 23 (6.99%) Legal
17 22 (6.69%) MS Exchange
18 20 (6.08%) Security Cleared
19 19 (5.78%) TCP/IP
19 19 (5.78%) Windows Server 2003
20 18 (5.47%) Lotus
20 18 (5.47%) IBM Notes
20 18 (5.47%) Document Management
21 16 (4.86%) SC Cleared
22 15 (4.56%) WorkSite
22 15 (4.56%) LAN
23 13 (3.95%) HP
23 13 (3.95%) Internet
24 12 (3.65%) WAN

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 20 August 2014, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (6.69%) MS Exchange
2 18 (5.47%) IBM Notes
3 15 (4.56%) WorkSite
4 7 (2.13%) SharePoint
5 5 (1.52%) Exchange Server 2010
6 4 (1.22%) Lync
7 2 (0.61%) Blackberry Enterprise Server
8 1 (0.30%) CMS
8 1 (0.30%) Exchange Server 2013
8 1 (0.30%) Exchange Server 2000
Applications
1 177 (53.80%) MS Office
2 112 (34.04%) MS Excel
3 5 (1.52%) MS PowerPoint
4 2 (0.61%) Acrobat
5 1 (0.30%) MS Project
5 1 (0.30%) MS Visio
Business Applications
1 3 (0.91%) Remedy ITSM
2 1 (0.30%) Agresso
2 1 (0.30%) Oracle iProcurement
2 1 (0.30%) Oracle EBS R12
Cloud Services
1 3 (0.91%) Google Apps
2 1 (0.30%) SaaS
2 1 (0.30%) Office 365
Communications & Networking
1 19 (5.78%) TCP/IP
2 15 (4.56%) LAN
3 13 (3.95%) Internet
4 12 (3.65%) WAN
5 9 (2.74%) DHCP
6 8 (2.43%) VPN
6 8 (2.43%) VoIP
7 7 (2.13%) Wireless
8 6 (1.82%) Firewall
9 5 (1.52%) DNS
9 5 (1.52%) FTP
10 3 (0.91%) 3G
10 3 (0.91%) Intranet
10 3 (0.91%) IP Telephony
11 2 (0.61%) ADSL
12 1 (0.30%) Wi-Fi
12 1 (0.30%) CTI
12 1 (0.30%) HTTP
12 1 (0.30%) Bluetooth
12 1 (0.30%) Broadband
Database & Business Intelligence
1 3 (0.91%) EDRMS
2 1 (0.30%) Oracle Reports
2 1 (0.30%) SQL Server
2 1 (0.30%) MS Access
2 1 (0.30%) Oracle Database
General
1 53 (16.11%) Law
2 36 (10.94%) Finance
3 23 (6.99%) Legal
4 7 (2.13%) French Language
5 6 (1.82%) Banking
6 5 (1.52%) Telecoms
6 5 (1.52%) Retail
7 4 (1.22%) German Language
7 4 (1.22%) Military
8 3 (0.91%) Norwegian Language
8 3 (0.91%) Portuguese Language
8 3 (0.91%) Swedish Language
8 3 (0.91%) Dutch Language
9 2 (0.61%) Marketing
9 2 (0.61%) Mandarin Language
9 2 (0.61%) Cantonese Language
9 2 (0.61%) Back Office
9 2 (0.61%) Financial Institution
10 1 (0.30%) Manufacturing
10 1 (0.30%) Advertising
Miscellaneous
1 50 (15.20%) Blackberry
2 6 (1.82%) Fat Client
2 6 (1.82%) Video Conferencing
2 6 (1.82%) Thin Client
3 5 (1.52%) NHS
4 4 (1.22%) Smartphone
4 4 (1.22%) Mobile Computing
4 4 (1.22%) Smartcard
5 3 (0.91%) Management Information System
5 3 (0.91%) Client/Server
6 2 (0.61%) iPhone
6 2 (0.61%) Firmware
6 2 (0.61%) EPoS
6 2 (0.61%) EFT
6 2 (0.61%) E-Learning
7 1 (0.30%) Mainframe
7 1 (0.30%) iPad
7 1 (0.30%) PDA
7 1 (0.30%) Data Protection Act
7 1 (0.30%) Computer Science
Operating Systems
1 264 (80.24%) Windows
2 133 (40.43%) Windows 7
3 103 (31.31%) Windows XP
4 24 (7.29%) Windows Server 2008
5 19 (5.78%) Windows Server 2003
6 11 (3.34%) Windows 8
7 8 (2.43%) Windows Vista
7 8 (2.43%) Windows 2000
8 4 (1.22%) Mac OS X
9 2 (0.61%) Windows Mobile
9 2 (0.61%) Windows 2000 Server
9 2 (0.61%) Windows NT
9 2 (0.61%) Linux
10 1 (0.30%) AIX
Processes & Methodologies
1 88 (26.75%) ITIL
2 40 (12.16%) Incident Management
3 18 (5.47%) Document Management
4 10 (3.04%) Problem Management
4 10 (3.04%) Service Management
5 9 (2.74%) ITSM
5 9 (2.74%) Network Monitoring
6 7 (2.13%) ERP
7 5 (1.52%) Service Delivery
7 5 (1.52%) Migration
8 4 (1.22%) ITIL V3
9 3 (0.91%) Change Management
9 3 (0.91%) Risk Management
10 2 (0.61%) Time Management
10 2 (0.61%) Data Analysis
10 2 (0.61%) Asset Management
10 2 (0.61%) Root Cause Analysis
10 2 (0.61%) Software Distribution
10 2 (0.61%) Workflow
10 2 (0.61%) Validation
Programming Languages
1 2 (0.61%) Java
1 2 (0.61%) SQL
Qualifications
1 24 (7.29%) Microsoft Certification
2 20 (6.08%) Security Cleared
3 16 (4.86%) SC Cleared
4 11 (3.34%) MCP
4 11 (3.34%) DV Cleared
5 9 (2.74%) MOS
6 8 (2.43%) MCITP
7 7 (2.13%) Degree
8 6 (1.82%) MCDST
8 6 (1.82%) Cisco Certification
8 6 (1.82%) ITIL Certification
8 6 (1.82%) CCNA
8 6 (1.82%) MCSE
9 5 (1.52%) MCSA
9 5 (1.52%) A+ Certification
9 5 (1.52%) ITIL Foundation Certificate
10 2 (0.61%) MCTS
11 1 (0.30%) BC Cleared
Quality Assurance & Compliance
1 29 (8.81%) SLA
2 1 (0.30%) Sarbanes-Oxley
2 1 (0.30%) ISO/IEC 20000
System Software
1 169 (51.37%) Active Directory
2 4 (1.22%) VMware Infrastructure
3 2 (0.61%) VMware ESXi
3 2 (0.61%) XenApp
4 1 (0.30%) XenDesktop
4 1 (0.30%) Citrix Presentation Server
Systems Management
1 8 (2.43%) SCCM
2 6 (1.82%) OpenView
3 5 (1.52%) SCOM
4 4 (1.22%) Systems Management Server (SMS)
5 1 (0.30%) Norton AntiVirus
5 1 (0.30%) Tivoli
5 1 (0.30%) Backup Exec
5 1 (0.30%) DameWare
5 1 (0.30%) OVSD
5 1 (0.30%) WSUS
Vendors
1 130 (39.51%) Microsoft
2 71 (21.58%) Citrix
3 18 (5.47%) Lotus
4 13 (3.95%) HP
5 10 (3.04%) Remedy
5 10 (3.04%) VMware
6 8 (2.43%) McAfee
6 8 (2.43%) Symantec
7 7 (2.13%) Reuters
7 7 (2.13%) CQG
7 7 (2.13%) Cisco
8 5 (1.52%) Bloomberg
8 5 (1.52%) CheckPoint
8 5 (1.52%) Adobe
8 5 (1.52%) LANDesk
9 4 (1.22%) Altiris
9 4 (1.22%) Interwoven
10 3 (0.91%) Sophos
10 3 (0.91%) Apple
10 3 (0.91%) Oracle
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