The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 417 427 384
Rank change year-on-year
+10 -43
Contract jobs requiring a Help Desk Analyst 166 142 197
As % of all contract IT jobs located in England 0.32% 0.29% 0.37%
As % of the Job Titles category 0.35% 0.32% 0.40%
Number of daily rates quoted 67 31 37
Average daily rate
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£150 £120 £130
Average daily rate % change year-on-year
+25.00% -7.69%
90% offered a daily rate of more than £97 £88 £90
10% offered a daily rate of more than £202 £188 £170
UK excluding London average daily rate £115 £100 £99
% change year-on-year
+15.00% +1.01%
Number of hourly rates quoted 64 80 92
Average hourly rate £13.00 £15.00 £13.50
Average hourly rate % change year-on-year
-13.33% +11.11%
90% offered a hourly rate of more than £9.94 £11.00 £10.00
10% offered a hourly rate of more than £17.00 £20.00 £20.00
UK excluding London average hourly rate £12.50 £13.00 £13.00
% change year-on-year
-3.84% -
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47557 44759 49184
As % of all contract IT jobs located in England 91.01% 92.80% 92.98%
Number of daily rates quoted 29593 27372 28112
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1907 1958 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Daily Rate Trend in England

Help Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 19 September 2014.

Help Desk Analyst Daily Rate Histogram in England

Help Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Hourly Rate Trend in England

Help Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 19 September 2014.

Help Desk Analyst Hourly Rate Histogram in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 51 £165 +15.38% 7
South East +29 47 £115 +8.23% 7
North West -5 18 £130 +30.65% 3
East of England -16 18 £150 +71.42% 4
East Midlands +8 11 £150 +71.42% 1
Yorkshire +4 7 £110 -16.34% 2
West Midlands -14 7 - - 3
South West -48 6 £95 +18.75% 2
North East -35 1 - -
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 258 (79.38%) Windows
2 177 (54.46%) MS Office
3 173 (53.23%) Active Directory
4 133 (40.92%) Windows 7
5 122 (37.54%) Microsoft
6 113 (34.77%) MS Excel
7 98 (30.15%) Windows XP
8 78 (24.00%) ITIL
9 76 (23.38%) Citrix
10 56 (17.23%) Law
11 48 (14.77%) Blackberry
12 41 (12.62%) Incident Management
13 35 (10.77%) Finance
14 27 (8.31%) Security Cleared
15 26 (8.00%) SLA
16 24 (7.38%) Legal
17 23 (7.08%) SC Cleared
17 23 (7.08%) Document Management
18 21 (6.46%) Windows Server 2008
18 21 (6.46%) MS Exchange
19 19 (5.85%) IBM Notes
19 19 (5.85%) Lotus
20 16 (4.92%) Windows Server 2003
20 16 (4.92%) Microsoft Certification
20 16 (4.92%) WorkSite
21 15 (4.62%) TCP/IP
21 15 (4.62%) LAN
22 14 (4.31%) Service Management
23 13 (4.00%) Problem Management
23 13 (4.00%) DV Cleared

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (6.46%) MS Exchange
2 19 (5.85%) IBM Notes
3 16 (4.92%) WorkSite
4 5 (1.54%) Exchange Server 2010
5 4 (1.23%) Lync
6 3 (0.92%) SharePoint
7 1 (0.31%) Blackberry Enterprise Server
7 1 (0.31%) Exchange Server 2000
7 1 (0.31%) Exchange Server 2013
Applications
1 177 (54.46%) MS Office
2 113 (34.77%) MS Excel
3 8 (2.46%) MS PowerPoint
4 2 (0.62%) Acrobat
5 1 (0.31%) InDesign
5 1 (0.31%) MS Visio
5 1 (0.31%) Photoshop
5 1 (0.31%) MS Project
Business Applications
1 3 (0.92%) Remedy ITSM
2 1 (0.31%) Oracle iProcurement
2 1 (0.31%) Oracle EBS R12
Cloud Services
1 3 (0.92%) Google Apps
2 1 (0.31%) SaaS
Communications & Networking
1 15 (4.62%) TCP/IP
1 15 (4.62%) LAN
2 11 (3.38%) WAN
3 10 (3.08%) Internet
4 6 (1.85%) DHCP
4 6 (1.85%) VPN
5 5 (1.54%) VoIP
6 4 (1.23%) Intranet
7 3 (0.92%) Wireless
7 3 (0.92%) Firewall
7 3 (0.92%) 3G
7 3 (0.92%) IP Telephony
8 2 (0.62%) Cisco IPT
8 2 (0.62%) FTP
8 2 (0.62%) DNS
9 1 (0.31%) CTI
9 1 (0.31%) HTTP
9 1 (0.31%) SMTP
9 1 (0.31%) ADSL
9 1 (0.31%) Broadband
Database & Business Intelligence
1 2 (0.62%) EDRMS
2 1 (0.31%) Oracle Reports
2 1 (0.31%) SQL Server
2 1 (0.31%) Oracle Database
General
1 56 (17.23%) Law
2 35 (10.77%) Finance
3 24 (7.38%) Legal
4 7 (2.15%) French Language
5 5 (1.54%) Banking
6 4 (1.23%) German Language
6 4 (1.23%) Retail
6 4 (1.23%) Military
6 4 (1.23%) Telecoms
7 3 (0.92%) Norwegian Language
7 3 (0.92%) Portuguese Language
7 3 (0.92%) Swedish Language
7 3 (0.92%) Dutch Language
8 2 (0.62%) Mandarin Language
8 2 (0.62%) Cantonese Language
8 2 (0.62%) Marketing
8 2 (0.62%) Back Office
8 2 (0.62%) Financial Institution
9 1 (0.31%) Front Office
9 1 (0.31%) Automotive
Miscellaneous
1 48 (14.77%) Blackberry
2 9 (2.77%) Analytical Skills
3 6 (1.85%) Video Conferencing
4 5 (1.54%) NHS
5 4 (1.23%) Mobile Computing
5 4 (1.23%) iPhone
5 4 (1.23%) Fat Client
5 4 (1.23%) Thin Client
5 4 (1.23%) Management Information System
6 2 (0.62%) iPad
6 2 (0.62%) Client/Server
6 2 (0.62%) Firmware
6 2 (0.62%) E-Learning
7 1 (0.31%) Smartcard
7 1 (0.31%) EPoS
7 1 (0.31%) EFT
7 1 (0.31%) Smartphone
7 1 (0.31%) PDA
7 1 (0.31%) Data Protection Act
7 1 (0.31%) Mathematics
Operating Systems
1 258 (79.38%) Windows
2 133 (40.92%) Windows 7
3 98 (30.15%) Windows XP
4 21 (6.46%) Windows Server 2008
5 16 (4.92%) Windows Server 2003
6 11 (3.38%) Windows 8
7 7 (2.15%) Windows 2000
7 7 (2.15%) Windows Vista
8 2 (0.62%) Windows 2000 Server
8 2 (0.62%) Windows Mobile
8 2 (0.62%) Linux
9 1 (0.31%) Windows NT
9 1 (0.31%) AIX
9 1 (0.31%) Android
9 1 (0.31%) Apple iOS
Processes & Methodologies
1 78 (24.00%) ITIL
2 41 (12.62%) Incident Management
3 23 (7.08%) Document Management
4 14 (4.31%) Service Management
5 13 (4.00%) Problem Management
6 9 (2.77%) Network Monitoring
7 6 (1.85%) ITSM
8 5 (1.54%) Service Delivery
8 5 (1.54%) Migration
9 4 (1.23%) Mentoring
10 3 (0.92%) Change Management
10 3 (0.92%) Risk Management
10 3 (0.92%) ERP
10 3 (0.92%) Asset Management
10 3 (0.92%) ITIL V3
11 2 (0.62%) Root Cause Analysis
11 2 (0.62%) Coaching
11 2 (0.62%) Software Distribution
11 2 (0.62%) Workflow
11 2 (0.62%) Configuration Management
Programming Languages
1 2 (0.62%) Java
2 1 (0.31%) C
Qualifications
1 27 (8.31%) Security Cleared
2 23 (7.08%) SC Cleared
3 16 (4.92%) Microsoft Certification
4 13 (4.00%) DV Cleared
5 10 (3.08%) MOS
6 8 (2.46%) MCP
7 7 (2.15%) Degree
8 6 (1.85%) MCSE
8 6 (1.85%) Cisco Certification
8 6 (1.85%) CCNA
9 5 (1.54%) MCITP
10 4 (1.23%) ITIL Certification
11 3 (0.92%) ITIL Foundation Certificate
12 2 (0.62%) MCDST
12 2 (0.62%) MCSA
12 2 (0.62%) A+ Certification
13 1 (0.31%) BC Cleared
13 1 (0.31%) CTC Cleared
Quality Assurance & Compliance
1 26 (8.00%) SLA
2 1 (0.31%) ISO/IEC 20000
System Software
1 173 (53.23%) Active Directory
2 5 (1.54%) VMware Infrastructure
3 2 (0.62%) VMware ESXi
3 2 (0.62%) XenApp
4 1 (0.31%) Citrix Presentation Server
4 1 (0.31%) XenDesktop
Systems Management
1 6 (1.85%) OpenView
2 5 (1.54%) SCCM
3 3 (0.92%) Systems Management Server (SMS)
4 2 (0.62%) SCOM
5 1 (0.31%) Norton AntiVirus
5 1 (0.31%) Tivoli
5 1 (0.31%) Backup Exec
5 1 (0.31%) DameWare
5 1 (0.31%) OVSD
5 1 (0.31%) WSUS
Vendors
1 122 (37.54%) Microsoft
2 76 (23.38%) Citrix
3 19 (5.85%) Lotus
4 10 (3.08%) VMware
5 9 (2.77%) Remedy
5 9 (2.77%) Cisco
5 9 (2.77%) HP
6 6 (1.85%) LANDesk
7 5 (1.54%) McAfee
7 5 (1.54%) Symantec
7 5 (1.54%) Adobe
8 4 (1.23%) Altiris
8 4 (1.23%) Interwoven
9 3 (0.92%) CQG
9 3 (0.92%) Sophos
9 3 (0.92%) Reuters
9 3 (0.92%) Apple
9 3 (0.92%) Oracle
9 3 (0.92%) Google
10 2 (0.62%) SonicWALL
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