The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 469 415 398
Rank change year-on-year
-54 -17
Contract jobs requiring a Help Desk Analyst 104 152 118
As % of all contract IT jobs located in England 0.21% 0.31% 0.28%
As % of the Job Titles category 0.23% 0.34% 0.30%
Number of daily rates quoted 40 41 22
Average daily rate
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£135 £140 £100
Average daily rate % change year-on-year
-3.57% +40.00%
90% offered a daily rate of more than £116 £95 £90
10% offered a daily rate of more than £170 £180 £203
UK excluding London average daily rate £135 £125 £100
% change year-on-year
+8.00% +25.00%
Number of hourly rates quoted 44 68 45
Average hourly rate £13.50 £13.68 £12.00
Average hourly rate % change year-on-year
-1.27% +13.95%
90% offered a hourly rate of more than £11.00 £10.85 £10.50
10% offered a hourly rate of more than £16.85 £20.00 £17.10
UK excluding London average hourly rate £13.50 £12.00 £11.50
% change year-on-year
+12.50% +4.34%
Help Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46038 44890 39234
As % of all contract IT jobs located in England 92.46% 92.43% 92.98%
Number of daily rates quoted 28471 27469 23064
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1820 1898 2085
Average hourly rate £17.50 £17.50 £17.77
Average hourly rate % change year-on-year
- -1.49%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.70 £17.00 £17.50
% change year-on-year
-1.76% -2.85%

Help Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Daily Rate Trend in England

Help Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 31 March 2015.

Help Desk Analyst Daily Rate Histogram in England

Help Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Hourly Rate Trend in England

Help Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 31 March 2015.

Help Desk Analyst Hourly Rate Histogram in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England +30 25 £135 - 2
London -40 24 £153 +8.92% 5
South East -45 24 £140 - 5
West Midlands -2 10 £145 - 3
South West -9 7 £138 +10.00% 2
North West -14 7 - - 1
Yorkshire -7 5 £72 -19.58% 2
East Midlands -7 2 - -
Help Desk Analyst
UK

Help Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 March 2015, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 193 (76.59%) Windows
2 145 (57.54%) MS Office
3 123 (48.81%) Active Directory
4 110 (43.65%) Windows 7
5 104 (41.27%) Microsoft
6 86 (34.13%) Citrix
7 78 (30.95%) MS Excel
8 70 (27.78%) ITIL
9 63 (25.00%) Blackberry
10 58 (23.02%) Windows XP
11 47 (18.65%) Finance
12 44 (17.46%) Law
13 35 (13.89%) SLA
14 30 (11.90%) Incident Management
15 28 (11.11%) LAN
15 28 (11.11%) Microsoft Certification
16 26 (10.32%) MS Exchange
17 25 (9.92%) Document Management
18 23 (9.13%) WAN
18 23 (9.13%) MCP
19 22 (8.73%) SharePoint
19 22 (8.73%) Windows Vista
20 21 (8.33%) Legal
21 19 (7.54%) DHCP
21 19 (7.54%) Internet
22 17 (6.75%) DNS
23 16 (6.35%) Service Management
23 16 (6.35%) Security Cleared
23 16 (6.35%) Windows 8
24 15 (5.95%) Windows Server 2003

Help Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 March 2015, IT contractor jobs across the England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (10.32%) MS Exchange
2 22 (8.73%) SharePoint
3 8 (3.17%) Exchange Server 2010
4 7 (2.78%) Blackberry Enterprise Server
5 6 (2.38%) WorkSite
6 4 (1.59%) Exchange Server 2003
6 4 (1.59%) IBM Notes
7 1 (0.40%) IIS
Applications
1 145 (57.54%) MS Office
2 78 (30.95%) MS Excel
3 1 (0.40%) MS PowerPoint
Business Applications
1 1 (0.40%) SAP FI
1 1 (0.40%) SAP Oil and Gas
1 1 (0.40%) assyst
Cloud Services
1 5 (1.98%) Office 365
2 4 (1.59%) SaaS
3 3 (1.19%) Google Apps
Communications & Networking
1 28 (11.11%) LAN
2 23 (9.13%) WAN
3 19 (7.54%) DHCP
3 19 (7.54%) Internet
4 17 (6.75%) DNS
5 15 (5.95%) Wireless
5 15 (5.95%) TCP/IP
6 14 (5.56%) VPN
7 10 (3.97%) FTP
8 7 (2.78%) VoIP
9 2 (0.79%) Network Security
10 1 (0.40%) IP Telephony
10 1 (0.40%) Broadband
10 1 (0.40%) Firewall
10 1 (0.40%) HTTP
Database & Business Intelligence
1 3 (1.19%) Oracle Database
2 2 (0.79%) SQL Server
General
1 47 (18.65%) Finance
2 44 (17.46%) Law
3 21 (8.33%) Legal
4 8 (3.17%) French Language
5 7 (2.78%) Telecoms
6 6 (2.38%) Local Government
7 5 (1.98%) Manufacturing
7 5 (1.98%) Japanese Language
8 4 (1.59%) Retail
9 3 (1.19%) Advertising
9 3 (1.19%) Banking
9 3 (1.19%) Spanish Language
9 3 (1.19%) German Language
10 1 (0.40%) Italian Language
10 1 (0.40%) Investment Banking
10 1 (0.40%) General Ledger
10 1 (0.40%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.40%) COM
1 1 (0.40%) EDI
Miscellaneous
1 63 (25.00%) Blackberry
2 12 (4.76%) PDA
3 11 (4.37%) iPhone
4 10 (3.97%) Fat Client
4 10 (3.97%) Smartphone
4 10 (3.97%) Thin Client
4 10 (3.97%) Smartcard
4 10 (3.97%) Analytical Skills
5 9 (3.57%) iPad
6 6 (2.38%) Mobile Computing
7 3 (1.19%) Mobile App
7 3 (1.19%) Statistics
7 3 (1.19%) NHS
7 3 (1.19%) GIS
8 2 (0.79%) Handset
8 2 (0.79%) Computer Science
9 1 (0.40%) Client/Server
9 1 (0.40%) EPoS
9 1 (0.40%) Data Protection Act
9 1 (0.40%) Video Conferencing
Operating Systems
1 193 (76.59%) Windows
2 110 (43.65%) Windows 7
3 58 (23.02%) Windows XP
4 22 (8.73%) Windows Vista
5 16 (6.35%) Windows 8
6 15 (5.95%) Windows Server 2003
7 10 (3.97%) Windows Server 2008
7 10 (3.97%) Windows 2000 Server
7 10 (3.97%) Apple iOS
8 9 (3.57%) Android
9 5 (1.98%) Mac OS
10 3 (1.19%) Windows Mobile
10 3 (1.19%) AIX
11 2 (0.79%) Linux
11 2 (0.79%) Windows Server 2012
12 1 (0.40%) UNIX
Processes & Methodologies
1 70 (27.78%) ITIL
2 30 (11.90%) Incident Management
3 25 (9.92%) Document Management
4 16 (6.35%) Service Management
5 8 (3.17%) Service Delivery
6 7 (2.78%) ITSM
7 4 (1.59%) Asset Management
7 4 (1.59%) CRM
7 4 (1.59%) ERP
8 3 (1.19%) B2B
8 3 (1.19%) Network Monitoring
8 3 (1.19%) Problem Management
9 2 (0.79%) Service Desk Management
10 1 (0.40%) Data Protection
10 1 (0.40%) ITIL V3
10 1 (0.40%) Root Cause Analysis
10 1 (0.40%) Line Management
10 1 (0.40%) Mentoring
10 1 (0.40%) Knowledge Management
10 1 (0.40%) Configuration Management
Programming Languages
1 2 (0.79%) SQL
1 2 (0.79%) PowerShell
2 1 (0.40%) VBA
Qualifications
1 28 (11.11%) Microsoft Certification
2 23 (9.13%) MCP
3 16 (6.35%) Security Cleared
4 13 (5.16%) A+ Certification
5 11 (4.37%) ITIL Certification
5 11 (4.37%) MCSE
5 11 (4.37%) MCDST
5 11 (4.37%) MCITP
5 11 (4.37%) SC Cleared
6 8 (3.17%) Degree
7 7 (2.78%) MOS
8 5 (1.98%) Cisco Certification
9 4 (1.59%) CCNA
9 4 (1.59%) CTC Cleared
10 3 (1.19%) DV Cleared
10 3 (1.19%) MCSA
10 3 (1.19%) Network+ Certification
11 2 (0.79%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 35 (13.89%) SLA
2 3 (1.19%) ISO/IEC 20000
System Software
1 123 (48.81%) Active Directory
2 4 (1.59%) VMware Infrastructure
3 2 (0.79%) XenApp
3 2 (0.79%) vSphere
Systems Management
1 13 (5.16%) SCCM
2 3 (1.19%) SCSM
2 3 (1.19%) Tivoli
3 2 (0.79%) Norton AntiVirus
4 1 (0.40%) Backup Exec
4 1 (0.40%) OVSD
Vendors
1 104 (41.27%) Microsoft
2 86 (34.13%) Citrix
3 13 (5.16%) VMware
4 12 (4.76%) Reuters
4 12 (4.76%) Bloomberg
5 10 (3.97%) CQG
6 7 (2.78%) Remedy
7 6 (2.38%) Avaya
7 6 (2.38%) Apple
8 5 (1.98%) Cisco
8 5 (1.98%) Lotus
8 5 (1.98%) Symantec
9 4 (1.59%) Adobe
9 4 (1.59%) SAP
9 4 (1.59%) Mitel
9 4 (1.59%) Altiris
10 3 (1.19%) Google
10 3 (1.19%) LANDesk
10 3 (1.19%) ServiceNow
10 3 (1.19%) Oracle
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