The statistics below represent IT contracts advertised across the England region that had Help Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK / England
Rank 492 477 428
Rank change year-on-year
-15 -49
Contract jobs requiring a Help Desk Analyst 76 113 148
As % of all contract IT jobs located in England 0.18% 0.25% 0.33%
As % of the Job Titles category 0.19% 0.26% 0.34%
Number of daily rates quoted 37 34 68
Median daily rate £175 £130 £138
Median daily rate % change year-on-year
+34.61% -5.45%
90% offered a daily rate of more than £100 £100 £109
10% offered a daily rate of more than £195 £175 £180
UK excluding London median daily rate £130 £108 £135
% change year-on-year
+20.93% -20.37%
Number of hourly rates quoted 19 62 60
Median hourly rate £13.00 £15.00 £13.06
Median hourly rate % change year-on-year
-13.33% +14.89%
90% offered a hourly rate of more than £10.00 £9.00 £9.90
10% offered a hourly rate of more than £16.90 £18.48 £18.60
UK excluding London median hourly rate £13.00 £15.00 £13.15
% change year-on-year
-13.33% +14.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
39347 43465 43051
As % of all contract IT jobs located in England 94.73% 94.90% 94.72%
Number of daily rates quoted 25790 28106 27435
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £258 £260 £238
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1337 1598 1727
Median hourly rate £19.00 £17.50 £16.50
Median hourly rate % change year-on-year
+8.57% +6.06%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £39.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Help Desk Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in England

Help Desk Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Daily Rate Trend in England

Help Desk Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 24 January 2017.

Help Desk Analyst Daily Rate Histogram in England

Help Desk Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the England region.

Help Desk Analyst Hourly Rate Trend in England

Help Desk Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the England region over the 3 months to 24 January 2017.

Help Desk Analyst Hourly Rate Histogram in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 38 £175 +48.93% 5
South West - 9 - - 2
West Midlands - 9 £183 - 2
East of England -13 7 £203 +102.50% 3
Yorkshire +11 4 £130 +23.51% 2
South East -5 4 £128 -15.00% 9
East Midlands -2 3 - - 1
North West +15 1 £165 +4.76%
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 January 2017, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Analyst in the job title.

1 142 (65.44%) Windows
2 118 (54.38%) MS Office
3 117 (53.92%) Active Directory
4 93 (42.86%) Microsoft
5 79 (36.41%) MS Excel
6 76 (35.02%) Windows 7
7 47 (21.66%) ITIL
8 40 (18.43%) Citrix
9 35 (16.13%) Incident Management
10 33 (15.21%) Windows 8
11 27 (12.44%) Law
12 22 (10.14%) Windows 10
13 20 (9.22%) Finance
14 16 (7.37%) Legal
14 16 (7.37%) Blackberry
15 13 (5.99%) Service Management
16 12 (5.53%) Remedy
17 11 (5.07%) Windows XP
18 10 (4.61%) ServiceNow
18 10 (4.61%) CRM
19 9 (4.15%) Wi-Fi
19 9 (4.15%) SLA
19 9 (4.15%) Office 365
20 8 (3.69%) MS PowerPoint
20 8 (3.69%) MOS
21 7 (3.23%) Asset Management
21 7 (3.23%) Apple
21 7 (3.23%) ITIL Certification
21 7 (3.23%) Dynamics CRM
21 7 (3.23%) Degree

Help Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (1.38%) MS Exchange
2 2 (0.92%) SharePoint
3 1 (0.46%) Blackberry Enterprise Server
3 1 (0.46%) CMS
3 1 (0.46%) Exchange Server 2003
3 1 (0.46%) IBM Notes
3 1 (0.46%) Skype for Business
Applications
1 118 (54.38%) MS Office
2 79 (36.41%) MS Excel
3 8 (3.69%) MS PowerPoint
4 1 (0.46%) Acrobat
4 1 (0.46%) Adobe Illustrator
4 1 (0.46%) Photoshop
Business Applications
1 7 (3.23%) Dynamics CRM
2 2 (0.92%) SAP Oil and Gas
3 1 (0.46%) Dynamics NAV
3 1 (0.46%) SAP CO
3 1 (0.46%) SAP FI
3 1 (0.46%) SAP FI/CO
Cloud Services
1 9 (4.15%) Office 365
2 2 (0.92%) G Suite
3 1 (0.46%) Adobe Creative Cloud
3 1 (0.46%) Google Drive
Communications & Networking
1 9 (4.15%) Wi-Fi
2 6 (2.76%) TCP/IP
3 5 (2.30%) DNS
3 5 (2.30%) LAN
4 4 (1.84%) Internet
4 4 (1.84%) WAN
5 3 (1.38%) DHCP
5 3 (1.38%) Telepresence
5 3 (1.38%) VPN
6 2 (0.92%) LDAP
7 1 (0.46%) Ethernet
7 1 (0.46%) HTTPS
7 1 (0.46%) Intranet
7 1 (0.46%) Remote Desktop
7 1 (0.46%) Skype
Database & Business Intelligence
1 1 (0.46%) BusinessObjects
1 1 (0.46%) BusinessObjects Business Intelligence
1 1 (0.46%) Essbase
1 1 (0.46%) MS Access
Development Applications
1 2 (0.92%) JIRA
2 1 (0.46%) Redmine
General
1 27 (12.44%) Law
2 20 (9.22%) Finance
3 16 (7.37%) Legal
4 6 (2.76%) Advertising
4 6 (2.76%) Telecoms
5 4 (1.84%) Marketing
5 4 (1.84%) Retail
6 3 (1.38%) Electronics
7 2 (0.92%) Cantonese Language
7 2 (0.92%) French Language
7 2 (0.92%) Mandarin Language
7 2 (0.92%) Manufacturing
7 2 (0.92%) Pharmaceutical
7 2 (0.92%) Spanish Language
8 1 (0.46%) Banking
8 1 (0.46%) Dutch Language
8 1 (0.46%) German Language
8 1 (0.46%) Italian Language
8 1 (0.46%) Military
Libraries, Frameworks & Software Standards
1 1 (0.46%) J2EE
1 1 (0.46%) Series 60
Miscellaneous
1 16 (7.37%) Blackberry
2 7 (3.23%) CMDB
3 6 (2.76%) iPhone
4 5 (2.30%) EPoS
5 4 (1.84%) Video Conferencing
6 3 (1.38%) Data Centre
6 3 (1.38%) Wiki
7 2 (0.92%) Analytical Skills
7 2 (0.92%) Computer Science
7 2 (0.92%) iPad
7 2 (0.92%) Mainframe
7 2 (0.92%) Management Information System
8 1 (0.46%) Client/Server
8 1 (0.46%) Fat Client
8 1 (0.46%) Reinsurance
8 1 (0.46%) Smartphone
8 1 (0.46%) Thin Client
Operating Systems
1 142 (65.44%) Windows
2 76 (35.02%) Windows 7
3 33 (15.21%) Windows 8
4 22 (10.14%) Windows 10
5 11 (5.07%) Windows XP
6 3 (1.38%) Apple iOS
6 3 (1.38%) Windows 2000
6 3 (1.38%) Windows Server
7 2 (0.92%) Android
7 2 (0.92%) Mac OS X
7 2 (0.92%) Unix
7 2 (0.92%) Windows Server 2003
7 2 (0.92%) Windows Server 2008
7 2 (0.92%) Windows Vista
8 1 (0.46%) Linux
8 1 (0.46%) Windows NT
Processes & Methodologies
1 47 (21.66%) ITIL
2 35 (16.13%) Incident Management
3 13 (5.99%) Service Management
4 10 (4.61%) CRM
5 7 (3.23%) Asset Management
5 7 (3.23%) Customer Engagement
6 6 (2.76%) ITSM
7 5 (2.30%) Service Delivery
8 4 (1.84%) Change Management
9 3 (1.38%) Data Centre Operations
9 3 (1.38%) Document Management
9 3 (1.38%) Issue Tracking
9 3 (1.38%) ITIL V2
9 3 (1.38%) Stakeholder Management
9 3 (1.38%) Time Management
10 2 (0.92%) Continuous Improvement
10 2 (0.92%) Digital Marketing
10 2 (0.92%) Problem Management
10 2 (0.92%) Programme Management
10 2 (0.92%) Software Licensing
Programming Languages
1 1 (0.46%) COBOL
1 1 (0.46%) SQL
1 1 (0.46%) VB
Qualifications
1 8 (3.69%) MOS
2 7 (3.23%) Degree
2 7 (3.23%) ITIL Certification
3 4 (1.84%) Security Cleared
4 3 (1.38%) SC Cleared
5 2 (0.92%) MCITP
6 1 (0.46%) CCNA
6 1 (0.46%) Cisco Certification
6 1 (0.46%) ITIL Foundation Certificate
6 1 (0.46%) MCP
6 1 (0.46%) MCSE
6 1 (0.46%) Microsoft Certification
Quality Assurance & Compliance
1 9 (4.15%) SLA
System Software
1 117 (53.92%) Active Directory
2 1 (0.46%) Hyper-V
2 1 (0.46%) VMware Infrastructure
2 1 (0.46%) XenApp
Systems Management
1 3 (1.38%) SCCM
2 1 (0.46%) Backup Exec
2 1 (0.46%) BMC Marimba
2 1 (0.46%) DameWare
2 1 (0.46%) Norton AntiVirus
Vendors
1 93 (42.86%) Microsoft
2 40 (18.43%) Citrix
3 12 (5.53%) Remedy
4 10 (4.61%) ServiceNow
5 7 (3.23%) Apple
6 6 (2.76%) SAP
7 5 (2.30%) Cisco
8 3 (1.38%) Google
8 3 (1.38%) LANDesk
9 2 (0.92%) Adobe
9 2 (0.92%) HP
9 2 (0.92%) IBM
9 2 (0.92%) Sophos
9 2 (0.92%) VMware
10 1 (0.46%) Compaq
10 1 (0.46%) Dell
10 1 (0.46%) Intel
10 1 (0.46%) PeopleSoft
10 1 (0.46%) Progress
10 1 (0.46%) Sun
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