The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 96 98 93
Rank change year-on-year
+2 -5
Contract jobs requiring a Help Desk Support 19 6 10
As % of all contract IT jobs located in the West Midlands 0.78% 0.30% 0.45%
As % of the Job Titles category 0.86% 0.33% 0.49%
Number of daily rates quoted 1 1 2
Average daily rate
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£150 £70 £90
Average daily rate % change year-on-year
+114.28% -22.22%
UK excluding London average daily rate £120 £104 £110
% change year-on-year
+15.94% -5.90%
Number of hourly rates quoted 10 2 5
Average hourly rate £10.63 £10.75 £12.50
Average hourly rate % change year-on-year
-1.16% -14.00%
90% offered a hourly rate of more than £9.90 £10.55 £10.00
10% offered a hourly rate of more than £17.09 £10.95 £12.80
UK excluding London average hourly rate £14.00 £11.50 £12.50
% change year-on-year
+21.73% -8.00%
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2212 1802 2054
As % of all contract IT jobs located in the West Midlands 90.73% 91.52% 92.44%
Number of daily rates quoted 1134 873 966
Average daily rate £338 £330 £325
Average daily rate % change year-on-year
+2.27% +1.53%
90% offered a daily rate of more than £213 £200 £190
10% offered a daily rate of more than £500 £480 £458
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 185 128 134
Average hourly rate £16.20 £16.50 £16.72
Average hourly rate % change year-on-year
-1.81% -1.31%
90% offered a hourly rate of more than £8.00 £10.00 £11.50
10% offered a hourly rate of more than £37.50 £37.00 £36.15
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the West Midlands

Help Desk Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the West Midlands region.

Help Desk Support Daily Rate Trend in the West Midlands

Help Desk Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the West Midlands region.

Help Desk Support Hourly Rate Trend in the West Midlands

Help Desk Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the West Midlands region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 7 - - 1
Coventry - 6 - -
Shropshire - - - - 1
Staffordshire - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 July 2014, IT contractor jobs across the West Midlands region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 18 (50.00%) MS Office
2 15 (41.67%) Windows
3 12 (33.33%) MS Excel
3 12 (33.33%) Microsoft
4 8 (22.22%) Windows 7
5 6 (16.67%) MS PowerPoint
5 6 (16.67%) Microsoft Certification
5 6 (16.67%) A+ Certification
5 6 (16.67%) Active Directory
5 6 (16.67%) Windows XP
5 6 (16.67%) MCP
5 6 (16.67%) MCSE
6 5 (13.89%) SLA
7 4 (11.11%) PLM
7 4 (11.11%) Data Management
7 4 (11.11%) Management Information System
7 4 (11.11%) CAD
7 4 (11.11%) CAE
8 3 (8.33%) Citrix
8 3 (8.33%) Problem Management
9 2 (5.56%) SC Cleared
9 2 (5.56%) Security Cleared
9 2 (5.56%) Network Monitoring
9 2 (5.56%) Windows 2000
9 2 (5.56%) ITIL
9 2 (5.56%) VPN
10 1 (2.78%) Wireless
10 1 (2.78%) Finance
10 1 (2.78%) Automotive
10 1 (2.78%) VMware

Help Desk Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 July 2014, IT contractor jobs across the West Midlands region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.78%) IBM Notes
Applications
1 18 (50.00%) MS Office
2 12 (33.33%) MS Excel
3 6 (16.67%) MS PowerPoint
4 1 (2.78%) MS Visio
Communications & Networking
1 2 (5.56%) VPN
2 1 (2.78%) Wireless
2 1 (2.78%) Wireshark
General
1 1 (2.78%) Finance
1 1 (2.78%) Automotive
Miscellaneous
1 4 (11.11%) Management Information System
Operating Systems
1 15 (41.67%) Windows
2 8 (22.22%) Windows 7
3 6 (16.67%) Windows XP
4 2 (5.56%) Windows 2000
5 1 (2.78%) Windows Server 2003
5 1 (2.78%) Windows Vista
5 1 (2.78%) Windows 8
Processes & Methodologies
1 4 (11.11%) PLM
1 4 (11.11%) Data Management
1 4 (11.11%) CAD
1 4 (11.11%) CAE
2 3 (8.33%) Problem Management
3 2 (5.56%) Network Monitoring
3 2 (5.56%) ITIL
4 1 (2.78%) Service Delivery
Qualifications
1 6 (16.67%) MCP
1 6 (16.67%) MCSE
1 6 (16.67%) Microsoft Certification
1 6 (16.67%) A+ Certification
2 2 (5.56%) SC Cleared
2 2 (5.56%) Security Cleared
3 1 (2.78%) CCNA
3 1 (2.78%) Cisco Certification
Quality Assurance & Compliance
1 5 (13.89%) SLA
System Software
1 6 (16.67%) Active Directory
2 1 (2.78%) XenApp
Systems Management
1 1 (2.78%) Cisco Prime
Vendors
1 12 (33.33%) Microsoft
2 3 (8.33%) Citrix
3 1 (2.78%) Lotus
3 1 (2.78%) Remedy
3 1 (2.78%) VMware
3 1 (2.78%) NetScout
3 1 (2.78%) HP
3 1 (2.78%) Cisco
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: 5 days ago