The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 109 102 104
Rank change year-on-year
-7 +2
Contract jobs requiring a Help Desk Support 8 5 3
As % of all contract IT jobs located in the West Midlands 0.32% 0.25% 0.14%
As % of the Job Titles category 0.35% 0.27% 0.14%
Number of daily rates quoted 3 1 0
Average daily rate
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of your Daily Rate
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£100 £120 -
Average daily rate % change year-on-year
-16.66% -
UK excluding London average daily rate £123 £125 £115
% change year-on-year
-2.00% +8.69%
Number of hourly rates quoted 4 4 3
Average hourly rate £10.00 £10.50 £9.00
Average hourly rate % change year-on-year
-4.76% +16.66%
UK excluding London average hourly rate £12.00 £12.50 £12.00
% change year-on-year
-4.00% +4.16%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2279 1882 2071
As % of all contract IT jobs located in the West Midlands 91.45% 92.53% 93.37%
Number of daily rates quoted 1225 1024 1019
Average daily rate £350 £350 £333
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £180 £213 £225
10% offered a daily rate of more than £475 £475 £463
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 163 146 175
Average hourly rate £17.50 £15.00 £21.50
Average hourly rate % change year-on-year
+16.66% -30.23%
90% offered a hourly rate of more than £10.00 £10.00 £10.75
10% offered a hourly rate of more than £32.00 £30.00 £36.00
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

Help Desk Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the West Midlands

Help Desk Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the West Midlands region.

Help Desk Support Daily Rate Trend in the West Midlands

Help Desk Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the West Midlands region.

Help Desk Support Hourly Rate Trend in the West Midlands

Help Desk Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the West Midlands region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -4 4 £60 - 3
Coventry - 1 £100 - 1
West Bromwich - 1 - -
Staffordshire - - - -
Dudley - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 October 2014, IT contractor jobs across the West Midlands region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 10 (37.04%) MS Office
1 10 (37.04%) Windows
2 9 (33.33%) Microsoft
3 5 (18.52%) Windows XP
3 5 (18.52%) Windows 7
4 4 (14.81%) Data Management
4 4 (14.81%) PLM
4 4 (14.81%) SLA
4 4 (14.81%) Active Directory
4 4 (14.81%) MS Excel
4 4 (14.81%) Management Information System
4 4 (14.81%) CAD
4 4 (14.81%) CAE
5 3 (11.11%) Microsoft Certification
5 3 (11.11%) A+ Certification
5 3 (11.11%) MCSE
5 3 (11.11%) MCP
5 3 (11.11%) MS PowerPoint
6 2 (7.41%) ITIL
6 2 (7.41%) Windows 2000
6 2 (7.41%) Citrix
6 2 (7.41%) VPN
6 2 (7.41%) Remedy
7 1 (3.70%) Cisco Certification
7 1 (3.70%) Windows Server 2003
7 1 (3.70%) Wireless
7 1 (3.70%) Finance
7 1 (3.70%) Automotive
7 1 (3.70%) HP
7 1 (3.70%) CCNA

Help Desk Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 October 2014, IT contractor jobs across the West Midlands region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Applications
1 10 (37.04%) MS Office
2 4 (14.81%) MS Excel
3 3 (11.11%) MS PowerPoint
4 1 (3.70%) MS Visio
Communications & Networking
1 2 (7.41%) VPN
2 1 (3.70%) Wireless
2 1 (3.70%) Wireshark
General
1 1 (3.70%) Finance
1 1 (3.70%) Automotive
1 1 (3.70%) Spanish Language
Miscellaneous
1 4 (14.81%) Management Information System
Operating Systems
1 10 (37.04%) Windows
2 5 (18.52%) Windows XP
2 5 (18.52%) Windows 7
3 2 (7.41%) Windows 2000
4 1 (3.70%) Windows Server 2003
Processes & Methodologies
1 4 (14.81%) Data Management
1 4 (14.81%) PLM
1 4 (14.81%) CAD
1 4 (14.81%) CAE
2 2 (7.41%) ITIL
3 1 (3.70%) Problem Management
3 1 (3.70%) Data Entry
3 1 (3.70%) Network Monitoring
Qualifications
1 3 (11.11%) Microsoft Certification
1 3 (11.11%) A+ Certification
1 3 (11.11%) MCSE
1 3 (11.11%) MCP
2 1 (3.70%) Cisco Certification
2 1 (3.70%) CCNA
2 1 (3.70%) Degree
2 1 (3.70%) SC Cleared
2 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 4 (14.81%) Active Directory
Systems Management
1 1 (3.70%) Cisco Prime
Vendors
1 9 (33.33%) Microsoft
2 2 (7.41%) Citrix
2 2 (7.41%) Remedy
3 1 (3.70%) HP
3 1 (3.70%) Cisco
3 1 (3.70%) NetScout