The statistics below represent IT contracts advertised across the West Midlands region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 138 106 102
Rank change year-on-year
-32 -4
Contract jobs requiring a Help Desk Support 10 9 26
As % of all contract IT jobs located in the West Midlands 0.30% 0.37% 1.04%
As % of the Job Titles category 0.32% 0.39% 1.10%
Number of daily rates quoted 2 3 1
Median daily rate £105 £190 £150
Median daily rate % change year-on-year
-44.73% +26.66%
UK excluding London median daily rate £175 £160 £118
% change year-on-year
+9.37% +36.17%
Number of hourly rates quoted 5 4 13
Median hourly rate £12.00 £13.00 £11.25
Median hourly rate % change year-on-year
-7.69% +15.55%
90% offered a hourly rate of more than £10.00 £10.25 £7.50
10% offered a hourly rate of more than £14.00 £15.05 £17.00
UK excluding London median hourly rate £12.38 £12.50 £12.50
% change year-on-year
-1.00% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
3153 2331 2358
As % of all contract IT jobs located in the West Midlands 95.52% 94.99% 94.36%
Number of daily rates quoted 1884 1377 1208
Median daily rate £400 £363 £350
Median daily rate % change year-on-year
+10.34% +3.57%
90% offered a daily rate of more than £240 £225 £200
10% offered a daily rate of more than £525 £500 £500
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 136 151 182
Median hourly rate £15.00 £16.60 £17.00
Median hourly rate % change year-on-year
-9.63% -2.35%
90% offered a hourly rate of more than £10.00 £11.85 £9.50
10% offered a hourly rate of more than £39.00 £35.00 £35.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Help Desk Support
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the West Midlands

Help Desk Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the West Midlands region.

Help Desk Support Daily Rate Trend in the West Midlands

Help Desk Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the West Midlands region.

Help Desk Support Hourly Rate Trend in the West Midlands

Help Desk Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the West Midlands region over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire -5 5 £115 -42.50%
Coventry -16 2 - -
Wolverhampton - 2 £95 -
Solihull - 1 - -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 August 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Help Desk Support in the job title.

1 14 (77.78%) Windows
2 11 (61.11%) Active Directory
3 9 (50.00%) Windows 7
4 6 (33.33%) MS Office
5 5 (27.78%) Lotus
5 5 (27.78%) IBM Notes
5 5 (27.78%) Windows XP
5 5 (27.78%) MS Exchange
5 5 (27.78%) Windows Server 2008
6 4 (22.22%) Windows Server
6 4 (22.22%) Microsoft
7 3 (16.67%) Citrix
7 3 (16.67%) TCP/IP
7 3 (16.67%) VPN
7 3 (16.67%) IBM Domino
7 3 (16.67%) MS Excel
7 3 (16.67%) Intel Security
7 3 (16.67%) Sophos
7 3 (16.67%) VMware
7 3 (16.67%) Desktop Virtualisation
7 3 (16.67%) Exchange Server 2003
7 3 (16.67%) Windows 8
7 3 (16.67%) Windows Server 2012
8 2 (11.11%) WSUS
8 2 (11.11%) German Language
8 2 (11.11%) VMware Infrastructure
8 2 (11.11%) Panasonic
8 2 (11.11%) Kaseya
8 2 (11.11%) Automotive
8 2 (11.11%) Advertising

Help Desk Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (27.78%) IBM Notes
1 5 (27.78%) MS Exchange
2 3 (16.67%) Exchange Server 2003
2 3 (16.67%) IBM Domino
3 2 (11.11%) Blackberry Enterprise Server
Applications
1 6 (33.33%) MS Office
2 3 (16.67%) MS Excel
Communications & Networking
1 3 (16.67%) TCP/IP
1 3 (16.67%) VPN
2 2 (11.11%) DHCP
2 2 (11.11%) DNS
General
1 2 (11.11%) Advertising
1 2 (11.11%) Automotive
1 2 (11.11%) German Language
Miscellaneous
1 2 (11.11%) Blackberry
Operating Systems
1 14 (77.78%) Windows
2 9 (50.00%) Windows 7
3 5 (27.78%) Windows Server 2008
3 5 (27.78%) Windows XP
4 4 (22.22%) Windows Server
5 3 (16.67%) Windows 8
5 3 (16.67%) Windows Server 2012
6 2 (11.11%) Windows Server 2003
7 1 (5.56%) Android
7 1 (5.56%) Apple iOS
Processes & Methodologies
1 3 (16.67%) Desktop Virtualisation
2 1 (5.56%) Identity Management
Qualifications
1 2 (11.11%) Microsoft Certification
System Software
1 11 (61.11%) Active Directory
2 2 (11.11%) VMware Infrastructure
Systems Management
1 2 (11.11%) WSUS
Vendors
1 5 (27.78%) Lotus
2 4 (22.22%) Microsoft
3 3 (16.67%) Citrix
3 3 (16.67%) Intel Security
3 3 (16.67%) Sophos
3 3 (16.67%) VMware
4 2 (11.11%) Avaya
4 2 (11.11%) EMC
4 2 (11.11%) HP
4 2 (11.11%) Kaseya
4 2 (11.11%) Panasonic
4 2 (11.11%) Sage
5 1 (5.56%) Google