The table below looks at the statistics for SLA skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Level Agreement (SLA)
Rank 47 49 71
Rank change year-on-year
+2 +22
Contract jobs citing SLA 77 63 38
As % of all contract IT jobs located in the West Midlands 3.01% 2.88% 2.06%
As % of the Quality Assurance & Compliance category 43.50% 36.84% 29.23%
Number of daily rates quoted 33 9 7
Average daily rate
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£250 £325 £210
Average daily rate % change year-on-year
-23.07% +54.76%
90% offered a daily rate of more than £125 £158 £90
10% offered a daily rate of more than £437 £371 £350
UK excluding London average daily rate £300 £300 £300
Number of hourly rates quoted 10 10 7
Average hourly rate £13.06 £12.00 £11.50
Average hourly rate % change year-on-year
+8.79% +4.34%
90% offered a hourly rate of more than £11.95 £10.00 £10.46
10% offered a hourly rate of more than £16.55 £17.87 £18.50
UK excluding London average hourly rate £14.75 £14.00 £12.00
% change year-on-year
+5.35% +16.66%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in contract jobs advertised in the West Midlands region.

Quality Assurance & Compliance Category
West Midlands
Contract IT job ads with a match in the
Quality Assurance & Compliance category
177 171 130
As % of all contract IT jobs located in the West Midlands 6.91% 7.80% 7.04%
Number of daily rates quoted 96 61 57
Average daily rate £325 £375 £246
Average daily rate % change year-on-year
-13.33% +52.28%
90% offered a daily rate of more than £157 £235 £149
10% offered a daily rate of more than £473 £475 £378
UK excluding London average daily rate £385 £370 £330
% change year-on-year
+4.05% +12.12%
Number of hourly rates quoted 18 10 15
Average hourly rate £15.25 £12.00 £12.25
Average hourly rate % change year-on-year
+27.08% -2.04%
90% offered a hourly rate of more than £12.00 £10.00 £11.28
10% offered a hourly rate of more than £39.65 £17.87 £26.85
UK excluding London average hourly rate £22.50 £17.40 £18.50
% change year-on-year
+29.31% -5.94%

SLA
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing SLA across the West Midlands region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the West Midlands

SLA
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the West Midlands region.

SLA Daily Rate Trend in the West Midlands

SLA
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the West Midlands region over the 3 months to 27 March 2015.

SLA Daily Rate Histogram in the West Midlands

SLA
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the West Midlands region.

SLA Hourly Rate Trend in the West Midlands

SLA
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the West Midlands region over the 3 months to 27 March 2015.

SLA Hourly Rate Histogram in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 25 £190 -39.20% 8
Coventry -10 16 £215 +26.47% 2
Warwickshire - 10 £150 - 3
Dudley - 5 £125 - 1
Shropshire -12 3 - -
Solihull +5 2 - - 2
Staffordshire -12 1 £135 - 1
West Bromwich - 1 £425 -
Wolverhampton - - - -
Walsall - - - -
SLA
England

SLA
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 March 2015, IT contractor jobs across the West Midlands region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 41 (33.33%) Windows
2 40 (32.52%) ITIL
3 33 (26.83%) MS Office
4 26 (21.14%) Microsoft
5 24 (19.51%) Telecoms
6 21 (17.07%) MS Excel
7 20 (16.26%) Windows XP
7 20 (16.26%) Analytical Skills
8 18 (14.63%) Service Management
9 17 (13.82%) Active Directory
9 17 (13.82%) Citrix
10 15 (12.20%) Service Delivery
10 15 (12.20%) Windows Server 2008
11 14 (11.38%) MS Exchange
12 13 (10.57%) Windows Server 2003
12 13 (10.57%) Configuration Management
13 12 (9.76%) MS PowerPoint
14 11 (8.94%) WFM
14 11 (8.94%) Windows 7
14 11 (8.94%) MS Visio
14 11 (8.94%) Cisco
15 9 (7.32%) IBM
15 9 (7.32%) Microsoft Certification
15 9 (7.32%) MCSE
15 9 (7.32%) ITSM
15 9 (7.32%) Load Balancing
16 8 (6.50%) Incident Management
16 8 (6.50%) Problem Management
16 8 (6.50%) 3G
16 8 (6.50%) Lotus

SLA
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 March 2015, IT contractor jobs across the West Midlands region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 14 (11.38%) MS Exchange
2 8 (6.50%) IBM Notes
3 7 (5.69%) Lotus Domino
4 5 (4.07%) Exchange Server 2010
5 4 (3.25%) Exchange Server 2003
6 3 (2.44%) BizTalk Server
7 2 (1.63%) SharePoint
7 2 (1.63%) OpenStack
8 1 (0.81%) NetWeaver
8 1 (0.81%) Blackberry Enterprise Server
8 1 (0.81%) Lync
Applications
1 33 (26.83%) MS Office
2 21 (17.07%) MS Excel
3 12 (9.76%) MS PowerPoint
4 11 (8.94%) MS Visio
Business Applications
1 1 (0.81%) SAP HR
1 1 (0.81%) SAP xRPM
Cloud Services
1 2 (1.63%) Amazon EC2
1 2 (1.63%) Amazon AWS
1 2 (1.63%) Joyent
1 2 (1.63%) IaaS
1 2 (1.63%) Google Cloud Platform
Communications & Networking
1 8 (6.50%) 3G
2 7 (5.69%) 2G
2 7 (5.69%) LTE
3 6 (4.88%) Firewall
4 5 (4.07%) Radio Access Network
4 5 (4.07%) ATM
5 3 (2.44%) LAN
5 3 (2.44%) SDH
5 3 (2.44%) Ethernet
5 3 (2.44%) RNC
5 3 (2.44%) OSPF
6 2 (1.63%) BGP
6 2 (1.63%) DSL
6 2 (1.63%) X.21
6 2 (1.63%) NetScaler
6 2 (1.63%) 4G
6 2 (1.63%) IPsec
6 2 (1.63%) PPP
6 2 (1.63%) TCP/IP
6 2 (1.63%) VPN
Database & Business Intelligence
1 4 (3.25%) SQL Server
2 3 (2.44%) Data Warehouse
3 2 (1.63%) QualityStage
3 2 (1.63%) IBM InfoSphere
3 2 (1.63%) MySQL
4 1 (0.81%) SAP BW
General
1 24 (19.51%) Telecoms
2 6 (4.88%) Local Government
3 5 (4.07%) Finance
4 4 (3.25%) Automotive
4 4 (3.25%) Legal
4 4 (3.25%) Manufacturing
5 2 (1.63%) Marketing
5 2 (1.63%) Front Office
6 1 (0.81%) Back Office
6 1 (0.81%) Electronics
6 1 (0.81%) Publishing
Job Titles
1 47 (38.21%) Analyst
2 23 (18.70%) Support Analyst
3 22 (17.89%) Service Analyst
4 21 (17.07%) Service Desk Analyst
5 14 (11.38%) Support Engineer
6 13 (10.57%) 2nd Line Support
7 8 (6.50%) Infrastructure Analyst
8 7 (5.69%) Service Manager
8 7 (5.69%) Infrastructure Support Analyst
9 6 (4.88%) Help Desk Analyst
10 5 (4.07%) 1st Line Support
10 5 (4.07%) Incident Manager
11 4 (3.25%) Desktop Analyst
11 4 (3.25%) Network Manager
11 4 (3.25%) 1st Line Support Analyst
11 4 (3.25%) IT Support
11 4 (3.25%) Printer Engineer
11 4 (3.25%) Coordinator
11 4 (3.25%) Network Engineer
12 3 (2.44%) Desktop Support
Libraries, Frameworks & Software Standards
1 2 (1.63%) .NET
1 2 (1.63%) Web Services
2 1 (0.81%) XMPP
Miscellaneous
1 20 (16.26%) Analytical Skills
2 7 (5.69%) Management Information System
3 6 (4.88%) CMDB
4 4 (3.25%) NHS
4 4 (3.25%) Statistics
4 4 (3.25%) User Experience
5 2 (1.63%) PDA
5 2 (1.63%) Wiki
5 2 (1.63%) Data Integration
6 1 (0.81%) DataPower
6 1 (0.81%) Blackberry
6 1 (0.81%) Performance Metrics
Operating Systems
1 41 (33.33%) Windows
2 20 (16.26%) Windows XP
3 15 (12.20%) Windows Server 2008
4 13 (10.57%) Windows Server 2003
5 11 (8.94%) Windows 7
6 5 (4.07%) Linux
7 4 (3.25%) Windows Server 2012
8 2 (1.63%) UNIX
9 1 (0.81%) HPUX
9 1 (0.81%) Windows 2000 Server
9 1 (0.81%) Windows 8
Processes & Methodologies
1 40 (32.52%) ITIL
2 18 (14.63%) Service Management
3 15 (12.20%) Service Delivery
4 13 (10.57%) Configuration Management
5 11 (8.94%) WFM
6 9 (7.32%) Load Balancing
6 9 (7.32%) ITSM
7 8 (6.50%) Incident Management
7 8 (6.50%) Problem Management
7 8 (6.50%) Line Management
8 7 (5.69%) Continuous Improvement
8 7 (5.69%) Fault Management
9 6 (4.88%) Change Control
10 5 (4.07%) Mentoring
10 5 (4.07%) Coaching
10 5 (4.07%) Asset Management
10 5 (4.07%) PRINCE2
11 4 (3.25%) Project Management
11 4 (3.25%) Disaster Recovery
12 3 (2.44%) Change Management
Programming Languages
1 4 (3.25%) SQL
2 3 (2.44%) Shell Script
3 2 (1.63%) Java
3 2 (1.63%) JavaScript
3 2 (1.63%) PHP
4 1 (0.81%) ABAP
4 1 (0.81%) Bash Shell
4 1 (0.81%) C
Qualifications
1 9 (7.32%) MCSE
1 9 (7.32%) Microsoft Certification
2 7 (5.69%) Security Cleared
3 6 (4.88%) ITIL Certification
3 6 (4.88%) MCP
4 5 (4.07%) SC Cleared
5 3 (2.44%) Degree
5 3 (2.44%) PRINCE2 Certification
6 2 (1.63%) Cisco Certification
6 2 (1.63%) CCNP
6 2 (1.63%) CCNA
7 1 (0.81%) ISEB
7 1 (0.81%) PMP
7 1 (0.81%) PMI Certification
Quality Assurance & Compliance
1 2 (1.63%) ISO 9000
1 2 (1.63%) ISO/IEC 27001
2 1 (0.81%) QA
System Software
1 17 (13.82%) Active Directory
2 3 (2.44%) XenApp
3 2 (1.63%) XenDesktop
3 2 (1.63%) vSphere
3 2 (1.63%) VMware Infrastructure
3 2 (1.63%) Hyper-V
Systems Management
1 6 (4.88%) SCCM
2 2 (1.63%) Puppet
2 2 (1.63%) Vagrant
2 2 (1.63%) Opscode Chef
2 2 (1.63%) Ansible
3 1 (0.81%) Cisco Prime
3 1 (0.81%) Netcool
Vendors
1 26 (21.14%) Microsoft
2 17 (13.82%) Citrix
3 11 (8.94%) Cisco
4 9 (7.32%) IBM
5 8 (6.50%) Lotus
6 6 (4.88%) Remedy
6 6 (4.88%) LANDesk
7 4 (3.25%) BT
7 4 (3.25%) Nokia Solutions and Networks
7 4 (3.25%) HP
8 3 (2.44%) Avaya
8 3 (2.44%) Ericsson
9 2 (1.63%) Dell
9 2 (1.63%) Oracle
9 2 (1.63%) Sybase
9 2 (1.63%) SAP
9 2 (1.63%) Cognos
9 2 (1.63%) Netezza
9 2 (1.63%) Rackspace
9 2 (1.63%) VMware
Birmingham
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