The table below looks at the statistics for SLA skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 62 62 72
Rank change year-on-year
0 +10
Contract jobs citing SLA 66 53 43
As % of all contract IT jobs located in the West Midlands 2.57% 2.51% 1.88%
As % of the Quality Assurance & Compliance category 33.67% 44.17% 27.92%
Number of daily rates quoted 19 20 17
Average daily rate
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of your Daily Rate
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£213 £248 £375
Average daily rate % change year-on-year
-14.14% -34.00%
90% offered a daily rate of more than £150 £94 £170
10% offered a daily rate of more than £425 £410 £455
UK excluding London average daily rate £275 £310 £300
% change year-on-year
-11.29% +3.33%
Number of hourly rates quoted 12 4 2
Average hourly rate £17.50 £15.50 £13.71
Average hourly rate % change year-on-year
+12.90% +13.05%
90% offered a hourly rate of more than £16.00 £9.20 £12.68
10% offered a hourly rate of more than £141.50 £19.70 £14.74
UK excluding London average hourly rate £16.25 £15.75 £15.00
% change year-on-year
+3.17% +5.00%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in contract jobs advertised in the West Midlands region.

Quality Assurance & Compliance Category
West Midlands
Contract IT job ads with a match in the
Quality Assurance & Compliance category
196 120 154
As % of all contract IT jobs located in the West Midlands 7.62% 5.68% 6.74%
Number of daily rates quoted 77 61 66
Average daily rate £325 £375 £400
Average daily rate % change year-on-year
-13.33% -6.25%
90% offered a daily rate of more than £150 £150 £180
10% offered a daily rate of more than £525 £484 £500
UK excluding London average daily rate £375 £354 £363
% change year-on-year
+6.00% -2.41%
Number of hourly rates quoted 16 5 4
Average hourly rate £17.50 £19.00 £18.25
Average hourly rate % change year-on-year
-7.89% +4.10%
90% offered a hourly rate of more than £14.00 £9.60 £13.19
10% offered a hourly rate of more than £127.50 £27.50 £21.50
UK excluding London average hourly rate £20.00 £17.50 £21.00
% change year-on-year
+14.28% -16.66%

SLA
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing SLA across the West Midlands region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the West Midlands

SLA
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the West Midlands region.

SLA Daily Rate Trend in the West Midlands

SLA
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the West Midlands region over the 3 months to 19 September 2014.

SLA Daily Rate Histogram in the West Midlands

SLA
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the West Midlands region.

SLA Hourly Rate Trend in the West Midlands

SLA
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the West Midlands region over the 3 months to 19 September 2014.

SLA Hourly Rate Histogram in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +1 21 £175 -51.72% 3
Birmingham -1 18 £153 +17.30% 9
Warwickshire +1 10 £350 - 1
Shropshire - 4 £420 -
Walsall - 3 £428 -
Wolverhampton - 3 £150 -
Solihull +5 1 - - 1
Staffordshire -3 1 - - 2
Worcestershire -8 1 - -
Dudley - - - -
SLA
England

SLA
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT contractor jobs across the West Midlands region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 48 (38.10%) ITIL
2 33 (26.19%) Windows
3 30 (23.81%) MS Office
4 28 (22.22%) Microsoft
5 27 (21.43%) Problem Management
6 23 (18.25%) Security Cleared
7 20 (15.87%) Telecoms
7 20 (15.87%) Active Directory
8 17 (13.49%) SC Cleared
9 16 (12.70%) HP
9 16 (12.70%) Lotus
9 16 (12.70%) SQL
9 16 (12.70%) IBM Notes
10 13 (10.32%) MS Excel
10 13 (10.32%) Windows XP
11 12 (9.52%) Citrix
12 10 (7.94%) Service Delivery
13 9 (7.14%) Finance
13 9 (7.14%) Legal
13 9 (7.14%) Remedy
14 8 (6.35%) 3G
14 8 (6.35%) Management Information System
14 8 (6.35%) Data Analysis
15 7 (5.56%) Risk Assessment
15 7 (5.56%) Fault Management
15 7 (5.56%) LTE
15 7 (5.56%) Continuous Improvement
15 7 (5.56%) 2G
15 7 (5.56%) Windows Server 2003
15 7 (5.56%) MS Visio

SLA
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT contractor jobs across the West Midlands region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 16 (12.70%) IBM Notes
2 4 (3.17%) MS Exchange
3 3 (2.38%) Oracle Workflow
4 2 (1.59%) Blackberry Enterprise Server
5 1 (0.79%) Exchange Server 2003
5 1 (0.79%) Exchange Server 2010
5 1 (0.79%) Lotus Domino
5 1 (0.79%) IIS
Applications
1 30 (23.81%) MS Office
2 13 (10.32%) MS Excel
3 7 (5.56%) MS Visio
4 4 (3.17%) MS PowerPoint
Business Applications
1 4 (3.17%) Oracle Subledger Accounting
1 4 (3.17%) Oracle FAH
1 4 (3.17%) Oracle Payables
1 4 (3.17%) Oracle Receivables
1 4 (3.17%) Oracle Cash Management
1 4 (3.17%) Oracle Assets
1 4 (3.17%) Oracle EBS
1 4 (3.17%) Oracle General Ledger
2 3 (2.38%) Oracle Internet Expenses
3 2 (1.59%) Oracle Financials
3 2 (1.59%) Oracle EBS R12
4 1 (0.79%) SAP SCM
4 1 (0.79%) SAP Retail
4 1 (0.79%) Oracle Applications
4 1 (0.79%) SAP APO
Cloud Services
1 1 (0.79%) Office 365
Communications & Networking
1 8 (6.35%) 3G
2 7 (5.56%) LTE
2 7 (5.56%) 2G
3 6 (4.76%) LAN
3 6 (4.76%) Internet
4 5 (3.97%) Wireshark
4 5 (3.97%) Wireless
4 5 (3.97%) TCP/IP
5 4 (3.17%) RNC
6 3 (2.38%) Firewall
6 3 (2.38%) SAN
6 3 (2.38%) VPN
6 3 (2.38%) VoIP
6 3 (2.38%) 4G
7 2 (1.59%) Radio Access Network
7 2 (1.59%) WAN
8 1 (0.79%) Gigabit Ethernet
8 1 (0.79%) OSPF
8 1 (0.79%) DHCP
8 1 (0.79%) Ethernet
Database & Business Intelligence
1 3 (2.38%) SQL Server
2 2 (1.59%) Data Warehouse
3 1 (0.79%) SQL Server 2005
3 1 (0.79%) SQL Server Integration Services
3 1 (0.79%) SQL Server Reporting Services
3 1 (0.79%) SQL Server 2008
3 1 (0.79%) SAP BW
3 1 (0.79%) RDBMS
3 1 (0.79%) Oracle Database
3 1 (0.79%) Relational Database
Development Applications
1 4 (3.17%) Toad
General
1 20 (15.87%) Telecoms
2 9 (7.14%) Finance
2 9 (7.14%) Legal
3 5 (3.97%) Law
4 4 (3.17%) General Ledger
5 2 (1.59%) Front Office
5 2 (1.59%) Retail
6 1 (0.79%) Hindi Language
6 1 (0.79%) Automotive
6 1 (0.79%) Manufacturing
Job Titles
1 50 (39.68%) Analyst
2 21 (16.67%) Service Desk Analyst
2 21 (16.67%) Service Analyst
3 19 (15.08%) Support Analyst
4 15 (11.90%) Incident Manager
5 9 (7.14%) 1st Line Support
6 8 (6.35%) Service Manager
7 7 (5.56%) 1st Line Support Analyst
7 7 (5.56%) Infrastructure Analyst
8 6 (4.76%) Help Desk Analyst
9 5 (3.97%) Major Incident Manager
9 5 (3.97%) Data Analyst
9 5 (3.97%) 3rd Line Support
9 5 (3.97%) Support Engineer
9 5 (3.97%) Consultant
10 4 (3.17%) Network Engineer
10 4 (3.17%) Coordinator
10 4 (3.17%) 2nd Line Support
10 4 (3.17%) Administrator
10 4 (3.17%) Help Desk Support
Libraries, Frameworks & Software Standards
1 1 (0.79%) EDI
1 1 (0.79%) .NET
Miscellaneous
1 8 (6.35%) Management Information System
2 6 (4.76%) Blackberry
3 5 (3.97%) Analytical Skills
4 4 (3.17%) Wiki
5 3 (2.38%) User Experience
6 2 (1.59%) Handset
6 2 (1.59%) iPhone
6 2 (1.59%) iPad
7 1 (0.79%) PDA
7 1 (0.79%) Statistics
7 1 (0.79%) Economics
7 1 (0.79%) Visualisation
7 1 (0.79%) Clustering
7 1 (0.79%) Mainframe
7 1 (0.79%) Client/Server
Operating Systems
1 33 (26.19%) Windows
2 13 (10.32%) Windows XP
3 7 (5.56%) Windows Server 2003
4 6 (4.76%) Windows 7
5 5 (3.97%) UNIX
6 4 (3.17%) Linux
6 4 (3.17%) HPUX
6 4 (3.17%) Windows Server 2008
7 3 (2.38%) Apple iOS
8 2 (1.59%) Windows Phone
8 2 (1.59%) Android
9 1 (0.79%) Windows 8
9 1 (0.79%) Windows Server 2012
9 1 (0.79%) Windows 2000 Server
9 1 (0.79%) Windows NT
9 1 (0.79%) Solaris
9 1 (0.79%) AIX
Processes & Methodologies
1 48 (38.10%) ITIL
2 27 (21.43%) Problem Management
3 10 (7.94%) Service Delivery
4 8 (6.35%) Data Analysis
5 7 (5.56%) Risk Assessment
5 7 (5.56%) Fault Management
5 7 (5.56%) Continuous Improvement
6 6 (4.76%) Service Management
6 6 (4.76%) Root Cause Analysis
6 6 (4.76%) Incident Management
7 5 (3.97%) WFM
7 5 (3.97%) Line Management
8 4 (3.17%) Disaster Recovery
8 4 (3.17%) Cash Management
8 4 (3.17%) Technical Architecture
9 3 (2.38%) Business Continuity
9 3 (2.38%) Time Management
9 3 (2.38%) Change Management
9 3 (2.38%) Workflow
9 3 (2.38%) Validation
Programming Languages
1 16 (12.70%) SQL
2 2 (1.59%) T-SQL
2 2 (1.59%) VB
2 2 (1.59%) PowerShell
3 1 (0.79%) Shell Script
3 1 (0.79%) VBA
Qualifications
1 23 (18.25%) Security Cleared
2 17 (13.49%) SC Cleared
3 6 (4.76%) Cisco Certification
3 6 (4.76%) CCNA
3 6 (4.76%) Degree
4 4 (3.17%) MCSE
4 4 (3.17%) Microsoft Certification
4 4 (3.17%) ITIL Certification
5 2 (1.59%) HND
5 2 (1.59%) RHCE
6 1 (0.79%) DV Cleared
6 1 (0.79%) ISEB
6 1 (0.79%) MCP
Quality Assurance & Compliance
1 1 (0.79%) Data Quality
1 1 (0.79%) Sarbanes-Oxley
System Software
1 20 (15.87%) Active Directory
2 2 (1.59%) XenApp
3 1 (0.79%) VMware ESX
Systems Management
1 5 (3.97%) Cisco Prime
2 2 (1.59%) SCCM
3 1 (0.79%) WSUS
3 1 (0.79%) NetBackup
3 1 (0.79%) Backup Exec
3 1 (0.79%) HP Data Protector
3 1 (0.79%) SCOM
3 1 (0.79%) MAILsweeper
3 1 (0.79%) MOM
3 1 (0.79%) BMC PATROL
3 1 (0.79%) Control-M
3 1 (0.79%) Norton AntiVirus
Vendors
1 28 (22.22%) Microsoft
2 16 (12.70%) HP
2 16 (12.70%) Lotus
3 12 (9.52%) Citrix
4 9 (7.14%) Remedy
5 7 (5.56%) Oracle
6 6 (4.76%) Cisco
7 5 (3.97%) NetScout
8 4 (3.17%) Dell
8 4 (3.17%) Nokia Solutions and Networks
9 3 (2.38%) IBM
10 2 (1.59%) SAP
10 2 (1.59%) NetApp
10 2 (1.59%) Red Hat
10 2 (1.59%) Sophos
10 2 (1.59%) VMware
11 1 (0.79%) LANDesk
11 1 (0.79%) BT
11 1 (0.79%) Symantec
11 1 (0.79%) Juniper
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Rate: £40000 - £45000 per annum + competitive
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