The table below looks at the statistics for SLA skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited SLA over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 81 70 64
Rank change year-on-year
-11 -6
Contract jobs citing SLA 50 53 47
As % of all contract IT jobs located in the West Midlands 1.82% 2.07% 1.99%
As % of the Quality Assurance & Compliance category 19.38% 23.04% 25.00%
Number of daily rates quoted 22 20 14
Median daily rate £168 £278 £195
Median daily rate % change year-on-year
-39.63% +42.30%
90% offered a daily rate of more than £134 £125 £118
10% offered a daily rate of more than £375 £378 £310
UK excluding London median daily rate £325 £315 £270
% change year-on-year
+3.17% +16.66%
Number of hourly rates quoted 13 10 4
Median hourly rate £25.00 £12.00 £13.06
Median hourly rate % change year-on-year
+108.33% -8.08%
UK excluding London median hourly rate £15.00 £18.00 £15.00
% change year-on-year
-16.66% +20.00%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in contract jobs advertised in the West Midlands region.

Quality Assurance & Compliance Category
West Midlands
Contract IT job ads with a match in the
Quality Assurance & Compliance category
258 230 188
As % of all contract IT jobs located in the West Midlands 9.39% 9.00% 7.97%
Number of daily rates quoted 166 135 94
Median daily rate £400 £400 £338
Median daily rate % change year-on-year
-0.06% +18.59%
90% offered a daily rate of more than £225 £270 £160
10% offered a daily rate of more than £550 £500 £450
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 23 16 17
Median hourly rate £25.00 £18.00 £25.00
Median hourly rate % change year-on-year
+38.88% -28.00%
90% offered a hourly rate of more than £11.05 £11.00 £13.06
10% offered a hourly rate of more than £41.50 £40.00 £34.00
UK excluding London median hourly rate £21.50 £25.00 £22.00
% change year-on-year
-14.00% +13.63%

SLA
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing SLA as a proportion of all IT contracts with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the West Midlands

SLA
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the West Midlands region.

SLA Daily Rate Trend in the West Midlands

SLA
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the West Midlands region over the 3 months to 8 December 2016.

SLA Daily Rate Histogram in the West Midlands

SLA
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the West Midlands region.

SLA Hourly Rate Trend in the West Midlands

SLA
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the West Midlands region over the 3 months to 8 December 2016.

SLA Hourly Rate Histogram in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +6 15 £170 - 1
Birmingham -15 13 £315 +18.86% 7
Coventry -7 6 £118 -70.62% 3
Solihull -2 3 £160 -42.85% 2
Shropshire -5 3 £375 +158.62% 1
Warwickshire 0 2 £338 - 3
Smethwick - 2 £129 -
Sutton Coldfield - 1 - -
SLA
England

SLA
Top 30 Related IT Skills in the West Midlands

For the 6 months to 8 December 2016, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for SLA.

1 49 (48.51%) ITIL
2 28 (27.72%) Microsoft
3 24 (23.76%) Service Management
4 19 (18.81%) Windows
5 15 (14.85%) MS Office
5 15 (14.85%) Active Directory
6 14 (13.86%) Root Cause Analysis
7 13 (12.87%) Finance
8 12 (11.88%) Service Delivery
9 11 (10.89%) LANDesk
10 10 (9.90%) Problem Management
10 10 (9.90%) Analytical Skills
10 10 (9.90%) ITIL Certification
10 10 (9.90%) MS Excel
11 9 (8.91%) LAN
11 9 (8.91%) Windows 7
12 8 (7.92%) Incident Management
12 8 (7.92%) VMware
12 8 (7.92%) Cisco
12 8 (7.92%) SQL Server
13 7 (6.93%) .NET
13 7 (6.93%) CRM
13 7 (6.93%) WAN
13 7 (6.93%) Coaching
14 6 (5.94%) Windows 10
14 6 (5.94%) Dynamics CRM
14 6 (5.94%) Wiki
14 6 (5.94%) A+ Certification
14 6 (5.94%) Citrix
14 6 (5.94%) Change Management

SLA
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.95%) MS Exchange
2 2 (1.98%) Exchange Server 2007
3 1 (0.99%) Exchange Server 2003
3 1 (0.99%) Exchange Server 2013
3 1 (0.99%) IIS
3 1 (0.99%) SAS
3 1 (0.99%) SharePoint
Applications
1 15 (14.85%) MS Office
2 10 (9.90%) MS Excel
3 2 (1.98%) MS Visio
3 2 (1.98%) Spreadsheet
Business Applications
1 6 (5.94%) Dynamics CRM
2 1 (0.99%) assyst
2 1 (0.99%) Oracle Cash Management
2 1 (0.99%) Oracle EBS
2 1 (0.99%) Oracle FAH
2 1 (0.99%) Oracle General Ledger
2 1 (0.99%) Oracle Receivables
2 1 (0.99%) Orchard Housing
Cloud Services
1 5 (4.95%) Microsoft Azure
2 3 (2.97%) Office 365
2 3 (2.97%) SaaS
3 2 (1.98%) IBM PureFlex
Communications & Networking
1 9 (8.91%) LAN
2 7 (6.93%) WAN
3 5 (4.95%) Firewall
3 5 (4.95%) SAN
4 4 (3.96%) VPN
4 4 (3.96%) Wi-Fi
5 3 (2.97%) Internet
5 3 (2.97%) WLAN
6 2 (1.98%) Intranet
6 2 (1.98%) TCP/IP
7 1 (0.99%) BGP
7 1 (0.99%) Cisco IOS
7 1 (0.99%) CTI
7 1 (0.99%) DMVPN
7 1 (0.99%) EIGRP
7 1 (0.99%) HTTPS
7 1 (0.99%) IP Telephony
7 1 (0.99%) MPLS
7 1 (0.99%) OSPF
7 1 (0.99%) VLAN
Database & Business Intelligence
1 8 (7.92%) SQL Server
2 2 (1.98%) Relational Database
3 1 (0.99%) Data Warehouse
3 1 (0.99%) MS Access
Development Applications
1 2 (1.98%) Jenkins
General
1 13 (12.87%) Finance
2 3 (2.97%) Marketing
3 2 (1.98%) Advertising
3 2 (1.98%) Telecoms
4 1 (0.99%) Manufacturing
4 1 (0.99%) Retail
Job Titles
1 46 (45.54%) Analyst
2 24 (23.76%) Service Analyst
2 24 (23.76%) Service Desk Analyst
3 18 (17.82%) Support Analyst
4 13 (12.87%) Field Engineer
4 13 (12.87%) Field Service Engineer
5 11 (10.89%) Service Manager
6 9 (8.91%) 2nd Line Support
7 7 (6.93%) IT Analyst
8 6 (5.94%) 2nd Line Support Analyst
8 6 (5.94%) CRM Analyst
9 5 (4.95%) 1st Line Service Desk Analyst
9 5 (4.95%) 1st Line Support
9 5 (4.95%) Applications Support
9 5 (4.95%) Applications Support Analyst
10 4 (3.96%) 1st Line Support Analyst
10 4 (3.96%) Help Desk Analyst
10 4 (3.96%) IT Engineer
11 3 (2.97%) 1st/2nd Line Support
11 3 (2.97%) Senior Manager
Libraries, Frameworks & Software Standards
1 7 (6.93%) .NET
2 3 (2.97%) Middleware
3 2 (1.98%) HTML
4 1 (0.99%) CSS
4 1 (0.99%) J2EE
4 1 (0.99%) JDBC
Miscellaneous
1 10 (9.90%) Analytical Skills
2 6 (5.94%) Wiki
3 5 (4.95%) Data Centre
4 3 (2.97%) Economics
4 3 (2.97%) Private Cloud
5 2 (1.98%) Blackberry
5 2 (1.98%) CMDB
5 2 (1.98%) Management Information System
5 2 (1.98%) Virtual Team
6 1 (0.99%) Computer Science
6 1 (0.99%) Driving Licence
6 1 (0.99%) Mobile Computing
6 1 (0.99%) NHS
6 1 (0.99%) Pocket PC
Operating Systems
1 19 (18.81%) Windows
2 9 (8.91%) Windows 7
3 6 (5.94%) Windows 10
4 5 (4.95%) Linux
4 5 (4.95%) Unix
5 4 (3.96%) Windows Server
6 3 (2.97%) Mac OS X
6 3 (2.97%) MVS
6 3 (2.97%) Windows 8
7 2 (1.98%) Android
7 2 (1.98%) HPUX
7 2 (1.98%) Windows Server 2003
7 2 (1.98%) Windows Server 2008
7 2 (1.98%) Windows XP
8 1 (0.99%) Windows Mobile
Processes & Methodologies
1 49 (48.51%) ITIL
2 24 (23.76%) Service Management
3 14 (13.86%) Root Cause Analysis
4 12 (11.88%) Service Delivery
5 10 (9.90%) Problem Management
6 8 (7.92%) Incident Management
7 7 (6.93%) Coaching
7 7 (6.93%) CRM
8 6 (5.94%) Change Management
9 5 (4.95%) ITIL V3
10 4 (3.96%) Configuration Management
10 4 (3.96%) ITSM
10 4 (3.96%) Mentoring
11 3 (2.97%) Agile Software Development
11 3 (2.97%) Release Management
11 3 (2.97%) Scrum
11 3 (2.97%) Service Desk Management
11 3 (2.97%) SOA
11 3 (2.97%) Trend Analysis
11 3 (2.97%) User Stories
Programming Languages
1 5 (4.95%) VB.NET
2 4 (3.96%) C#
3 2 (1.98%) JavaScript
3 2 (1.98%) SQL
4 1 (0.99%) Java
4 1 (0.99%) PowerShell
Qualifications
1 10 (9.90%) ITIL Certification
2 6 (5.94%) A+ Certification
3 5 (4.95%) Cisco Certification
3 5 (4.95%) SC Cleared
3 5 (4.95%) Security Cleared
4 4 (3.96%) CCNA
5 2 (1.98%) Degree
5 2 (1.98%) Microsoft Certification
5 2 (1.98%) MOS
5 2 (1.98%) RHCE
6 1 (0.99%) CCIE
6 1 (0.99%) CCNP
6 1 (0.99%) MCSA
6 1 (0.99%) MCSE
System Software
1 15 (14.85%) Active Directory
2 2 (1.98%) Docker
2 2 (1.98%) VMware ESX
2 2 (1.98%) VMware Infrastructure
Systems Management
1 2 (1.98%) HP Data Protector
1 2 (1.98%) Opscode Chef
1 2 (1.98%) Puppet
2 1 (0.99%) Cisco Prime
2 1 (0.99%) Microsoft Intune
2 1 (0.99%) SCOM
Vendors
1 28 (27.72%) Microsoft
2 11 (10.89%) LANDesk
3 8 (7.92%) Cisco
3 8 (7.92%) VMware
4 6 (5.94%) Citrix
5 5 (4.95%) IBM
5 5 (4.95%) Oracle
6 3 (2.97%) Brocade
6 3 (2.97%) EMC
6 3 (2.97%) HP
7 2 (1.98%) Juniper
7 2 (1.98%) NetApp
7 2 (1.98%) Red Hat
7 2 (1.98%) Salesforce.com
8 1 (0.99%) Avaya
8 1 (0.99%) Dell
8 1 (0.99%) NetIQ
8 1 (0.99%) Peregrine
8 1 (0.99%) Remedy
8 1 (0.99%) Toshiba