IVR Contracts with Work from Home Options

Interactive Voice Response (IVR)
UK > Work from Home

The table below looks at the prevalence of the term IVR in contract job vacancies with an option to work from home (WFH). Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 12 May 2024 with a comparison to the same period over the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 324 464 611
Rank change year-on-year +140 +147 -139
Contract jobs citing IVR 28 2 17
As % of all contract jobs with a WFH option 0.19% 0.008% 0.039%
As % of the Miscellaneous category 0.65% 0.025% 0.12%
Number of daily rates quoted 23 2 14
10th Percentile £450 - £260
25th Percentile £500 £481 £423
Median daily rate (50th Percentile) £575 £488 £450
Median % change year-on-year +17.95% +8.33% -7.02%
75th Percentile £695 £494 £659
90th Percentile £700 - £781
UK median daily rate £500 £488 £450
% change year-on-year +2.56% +8.33% -9.53%

All Generic Skills
Work from Home

IVR is in the General and Transferable Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for generic IT skills.

Contract vacancies with a requirement for generic IT skills 4,308 7,935 13,838
As % of all contract jobs with a WFH option 28.64% 31.50% 31.44%
Number of daily rates quoted 2,947 5,591 9,892
10th Percentile £325 £363 £360
25th Percentile £432 £456 £438
Median daily rate (50th Percentile) £550 £550 £540
Median % change year-on-year - +1.85% +9.09%
75th Percentile £675 £684 £650
90th Percentile £800 £792 £750
UK median daily rate £540 £550 £550
% change year-on-year -1.82% - +10.00%
Number of hourly rates quoted 189 152 224
10th Percentile £15.48 £19.00 £13.07
25th Percentile £25.50 £25.71 £20.75
Median hourly rate £51.00 £52.93 £44.50
Median % change year-on-year -3.64% +18.93% +28.84%
75th Percentile £67.50 £70.00 £60.00
90th Percentile £72.50 £85.00 £67.50
UK median hourly rate £31.25 £22.49 £27.50
% change year-on-year +38.98% -18.24% +3.19%

IVR
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing IVR as a proportion of all IT jobs advertised.

IVR trend for jobs with a WFH option

IVR
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing IVR.

IVR daily rate for jobs with a WFH option

IVR
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing IVR over the 6 months to 12 May 2024.

IVR daily rate histogram for jobs with a WFH option

IVR
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.14%) SharePoint
2 1 (3.57%) Apache
2 1 (3.57%) Confluence
2 1 (3.57%) IIS
2 1 (3.57%) Tomcat
Applications
1 15 (53.57%) Chatbot
2 1 (3.57%) Microsoft Excel
Business Applications
1 2 (7.14%) Dynamics CRM
Cloud Services
1 13 (46.43%) AWS
1 13 (46.43%) GCP
2 11 (39.29%) Azure
3 7 (25.00%) Cloud Computing
3 7 (25.00%) Twilio
Communications & Networking
1 11 (39.29%) VoIP
2 10 (35.71%) CTI
3 1 (3.57%) Firewall
3 1 (3.57%) H.323
3 1 (3.57%) HTTP
3 1 (3.57%) LAN
3 1 (3.57%) MPLS
3 1 (3.57%) Multicast
3 1 (3.57%) Network Security
3 1 (3.57%) SD-WAN
3 1 (3.57%) TCP/IP
3 1 (3.57%) WAN
3 1 (3.57%) Wi-Fi
Development Applications
1 1 (3.57%) JIRA
General
1 10 (35.71%) Telecoms
2 7 (25.00%) Finance
3 5 (17.86%) Analytical Skills
3 5 (17.86%) Retail
4 3 (10.71%) Public Sector
5 2 (7.14%) Social Skills
6 1 (3.57%) Banking
6 1 (3.57%) Inclusion and Diversity
6 1 (3.57%) Legal
6 1 (3.57%) Pharmaceutical
6 1 (3.57%) Presentation Skills
Job Titles
1 17 (60.71%) Architect
2 10 (35.71%) Solutions Architect
3 6 (21.43%) Consultant
3 6 (21.43%) Genesys Consultant
4 3 (10.71%) Cloud Consultant
4 3 (10.71%) Genesys Architect
4 3 (10.71%) Senior
5 2 (7.14%) Agile Project Manager
5 2 (7.14%) Delivery Project Manager
5 2 (7.14%) Network Architect
5 2 (7.14%) Project Manager
5 2 (7.14%) Senior Manager
5 2 (7.14%) Senior Project Manager
5 2 (7.14%) Technical Consultant
6 1 (3.57%) Analyst
6 1 (3.57%) Business Analyst
6 1 (3.57%) Enterprise Architect
6 1 (3.57%) Service Analyst
6 1 (3.57%) Support Engineer
6 1 (3.57%) Telecoms Engineer
Libraries, Frameworks & Software Standards
1 7 (25.00%) Middleware
1 7 (25.00%) Web Services
2 5 (17.86%) RESTful
3 1 (3.57%) LDAP
Miscellaneous
1 6 (21.43%) Management Information System
2 1 (3.57%) Algorithms
2 1 (3.57%) Distributed Denial-of-Service
2 1 (3.57%) Product Ownership
2 1 (3.57%) Social Media
Operating Systems
1 1 (3.57%) Linux
1 1 (3.57%) Red Hat Enterprise Linux
1 1 (3.57%) Windows
Processes & Methodologies
1 15 (53.57%) Conversational UI
2 14 (50.00%) Computer Science
3 12 (42.86%) Artificial Intelligence
3 12 (42.86%) Stakeholder Management
4 11 (39.29%) CRM
4 11 (39.29%) WFM
5 9 (32.14%) Agile
5 9 (32.14%) Roadmaps
6 8 (28.57%) Capacity Planning
6 8 (28.57%) Customer Experience
6 8 (28.57%) Knowledge Transfer
6 8 (28.57%) Performance Optimisation
7 7 (25.00%) Analytics
8 6 (21.43%) DevOps
9 5 (17.86%) Load Balancing
10 4 (14.29%) Configuration Management
10 4 (14.29%) Data Privacy
10 4 (14.29%) Performance Testing
10 4 (14.29%) Presales
10 4 (14.29%) Use Case
Qualifications
1 14 (50.00%) Degree
2 10 (35.71%) Computer Science Degree
3 9 (32.14%) Master's Degree
4 5 (17.86%) AWS Certification
4 5 (17.86%) AWS Certified Solutions Architect
4 5 (17.86%) Azure Certification
4 5 (17.86%) Microsoft Certification
Quality Assurance & Compliance
1 4 (14.29%) GDPR
1 4 (14.29%) HIPAA
1 4 (14.29%) PCI DSS
1 4 (14.29%) SOC 2
System Software
1 1 (3.57%) Active Directory
Systems Management
1 1 (3.57%) Ansible
1 1 (3.57%) Kubernetes
Vendors
1 20 (71.43%) Genesys
2 10 (35.71%) Avaya
3 8 (28.57%) Cisco
3 8 (28.57%) Google
4 7 (25.00%) Microsoft
5 2 (7.14%) Oracle
5 2 (7.14%) Salesforce
5 2 (7.14%) UiPath
6 1 (3.57%) F5
6 1 (3.57%) Red Hat
6 1 (3.57%) ServiceNow
6 1 (3.57%) Verint