Service Analyst Contracts with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst daily rate in Work from Home is £195 according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 219 253 301
Rank change year-on-year +34 +48 -38
Contract jobs requiring a Service Analyst 124 227 359
As % of all contract jobs with a WFH option 0.82% 0.90% 0.82%
As % of the Job Titles category 0.88% 0.95% 0.85%
Number of daily rates quoted 73 152 254
10th Percentile £140 £122 £113
25th Percentile £158 £151 £145
Median daily rate (50th Percentile) £195 £200 £180
Median % change year-on-year -2.50% +11.11% +20.00%
75th Percentile £380 £409 £377
90th Percentile £574 £525 £538
UK median daily rate £200 £225 £200
% change year-on-year -11.11% +12.50% +33.33%
Number of hourly rates quoted 14 17 51
10th Percentile - £12.58 £11.15
25th Percentile £15.50 £14.25 £12.81
Median hourly rate £16.00 £15.49 £17.50
Median % change year-on-year +3.29% -11.49% +16.67%
75th Percentile £19.00 £21.22 £20.25
90th Percentile £26.85 £21.87 £24.75
UK median hourly rate £14.84 £15.50 £14.50
% change year-on-year -4.26% +6.90% +3.72%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,102 23,924 42,008
% of contract IT jobs with a recognized job title 93.55% 95.36% 95.76%
Number of daily rates quoted 9,465 16,894 30,368
10th Percentile £325 £360 £356
25th Percentile £425 £445 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £719
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 574 548 593
10th Percentile £14.27 £17.50 £13.27
25th Percentile £23.37 £25.71 £18.76
Median hourly rate £44.87 £54.00 £35.00
Median % change year-on-year -16.91% +54.29% +42.86%
75th Percentile £63.75 £68.75 £55.00
90th Percentile £75.25 £80.25 £66.00
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst daily rate for jobs with a WFH option

Service Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 9 May 2024.

Service Analyst daily rate histogram for jobs with a WFH option

Service Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst hourly rate for jobs with a WFH option

Service Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 9 May 2024.

Service Analyst hourly rate histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 May 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Analyst in the job title.

1 53 (42.74%) Finance
2 50 (40.32%) Social Skills
3 41 (33.06%) Customer Service
4 39 (31.45%) Windows
5 37 (29.84%) Microsoft
5 37 (29.84%) Banking
6 36 (29.03%) Active Directory
7 32 (25.81%) Microsoft 365
8 31 (25.00%) ITIL
8 31 (25.00%) Service Management
9 22 (17.74%) ServiceNow
9 22 (17.74%) Windows 10
10 20 (16.13%) Problem-Solving
10 20 (16.13%) ITSM
11 19 (15.32%) Change Management
11 19 (15.32%) Microsoft Office
11 19 (15.32%) Public Sector
12 16 (12.90%) Security Cleared
12 16 (12.90%) Microsoft Exchange
13 14 (11.29%) SC Cleared
14 13 (10.48%) Analytical Skills
14 13 (10.48%) GAP Analysis
15 12 (9.68%) Migration
15 12 (9.68%) Microsoft Excel
16 10 (8.06%) Microsoft PowerPoint
16 10 (8.06%) Incident Management
16 10 (8.06%) SLA
16 10 (8.06%) Azure
17 9 (7.26%) Requirements Gathering
18 7 (5.65%) Site Reliability Engineering

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.90%) Microsoft Exchange
2 6 (4.84%) SharePoint
3 1 (0.81%) Apache
3 1 (0.81%) JBoss
3 1 (0.81%) nginx
3 1 (0.81%) Tomcat
Applications
1 19 (15.32%) Microsoft Office
2 12 (9.68%) Microsoft Excel
3 10 (8.06%) Microsoft PowerPoint
4 1 (0.81%) Chatbot
4 1 (0.81%) MS Visio
Business Applications
1 1 (0.81%) Temenos T24
Cloud Services
1 32 (25.81%) Microsoft 365
2 10 (8.06%) Azure
3 6 (4.84%) Entra ID
4 2 (1.61%) AWS
4 2 (1.61%) OneDrive
4 2 (1.61%) Power Platform
5 1 (0.81%) Asana
5 1 (0.81%) Google Workspace
5 1 (0.81%) Power Automate
5 1 (0.81%) Slack
Communications & Networking
1 3 (2.42%) DNS
1 3 (2.42%) VPN
2 2 (1.61%) DHCP
2 2 (1.61%) Internet
2 2 (1.61%) VoIP
3 1 (0.81%) Broadband
3 1 (0.81%) Firewall
Database & Business Intelligence
1 2 (1.61%) Power BI
2 1 (0.81%) RDBMS
2 1 (0.81%) Relational Database
2 1 (0.81%) SQL Server
Development Applications
1 1 (0.81%) JIRA
General
1 53 (42.74%) Finance
2 50 (40.32%) Social Skills
3 37 (29.84%) Banking
4 19 (15.32%) Public Sector
5 13 (10.48%) Analytical Skills
6 6 (4.84%) Organisational Skills
7 3 (2.42%) Inclusion and Diversity
7 3 (2.42%) Manufacturing
8 2 (1.61%) French Language
8 2 (1.61%) Marketing
8 2 (1.61%) Spanish Language
8 2 (1.61%) Telecoms
9 1 (0.81%) Automotive
9 1 (0.81%) Electronics
9 1 (0.81%) German Language
9 1 (0.81%) Italian Language
9 1 (0.81%) Law
9 1 (0.81%) Legal
9 1 (0.81%) Pharmaceutical
9 1 (0.81%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (0.81%) IBM Integration Bus
1 1 (0.81%) Middleware
Miscellaneous
1 5 (4.03%) Management Information System
2 3 (2.42%) Onboarding
3 2 (1.61%) BYOD
3 2 (1.61%) NHS
3 2 (1.61%) Product Ownership
3 2 (1.61%) SWIFT Messaging Network
4 1 (0.81%) Blackberry
4 1 (0.81%) Derivative
4 1 (0.81%) Driving Licence
4 1 (0.81%) iPhone
4 1 (0.81%) IVR
4 1 (0.81%) Life Science
4 1 (0.81%) Reference Data
4 1 (0.81%) Smartphone
4 1 (0.81%) Video Conferencing
Operating Systems
1 39 (31.45%) Windows
2 22 (17.74%) Windows 10
3 4 (3.23%) Android
4 3 (2.42%) Apple iOS
4 3 (2.42%) Mac OS
5 2 (1.61%) Windows 7
5 2 (1.61%) Windows Server
6 1 (0.81%) Linux
6 1 (0.81%) Red Hat Enterprise Linux
6 1 (0.81%) Unix
Processes & Methodologies
1 41 (33.06%) Customer Service
2 31 (25.00%) ITIL
2 31 (25.00%) Service Management
3 20 (16.13%) ITSM
3 20 (16.13%) Problem-Solving
4 19 (15.32%) Change Management
5 13 (10.48%) GAP Analysis
6 12 (9.68%) Migration
7 10 (8.06%) Incident Management
8 9 (7.26%) Requirements Gathering
9 7 (5.65%) DevOps
9 7 (5.65%) Site Reliability Engineering
9 7 (5.65%) User Stories
9 7 (5.65%) Validation
10 6 (4.84%) Data Management
10 6 (4.84%) Root Cause Analysis
10 6 (4.84%) Service Delivery
11 5 (4.03%) Data Migration
11 5 (4.03%) User Acceptance Testing
12 4 (3.23%) Problem Management
Programming Languages
1 2 (1.61%) SQL
2 1 (0.81%) PowerShell
2 1 (0.81%) Shell Script
Qualifications
1 16 (12.90%) Security Cleared
2 14 (11.29%) SC Cleared
3 6 (4.84%) Degree
4 3 (2.42%) DV Cleared
5 2 (1.61%) BPSS Clearance
5 2 (1.61%) ITIL Certification
5 2 (1.61%) ITIL Foundation Certificate
6 1 (0.81%) A+ Certification
6 1 (0.81%) AWS Certification
6 1 (0.81%) MCSE
6 1 (0.81%) Microsoft Certification
6 1 (0.81%) Network+ Certification
Quality Assurance & Compliance
1 10 (8.06%) SLA
2 5 (4.03%) Data Quality
2 5 (4.03%) QA
3 3 (2.42%) PMO
4 2 (1.61%) Disclosure Scotland
4 2 (1.61%) EMIR
4 2 (1.61%) MiFID
System Software
1 36 (29.03%) Active Directory
2 3 (2.42%) BitLocker
3 1 (0.81%) Virtual Desktop
Systems Management
1 4 (3.23%) Microsoft Intune
2 2 (1.61%) Jamf Pro
3 1 (0.81%) SCCM
Vendors
1 37 (29.84%) Microsoft
2 22 (17.74%) ServiceNow
3 2 (1.61%) Bloomberg
3 2 (1.61%) Citrix
3 2 (1.61%) Dell
3 2 (1.61%) Mitel
3 2 (1.61%) Refinitiv
3 2 (1.61%) SAP
4 1 (0.81%) Apple
4 1 (0.81%) BeyondTrust
4 1 (0.81%) Equitrac
4 1 (0.81%) IBM
4 1 (0.81%) iManage
4 1 (0.81%) Oracle
4 1 (0.81%) Palo Alto
4 1 (0.81%) Red Hat
4 1 (0.81%) Temenos
4 1 (0.81%) Zscaler